Customer Reviews for U-Haul Moving & Storage of Saddle Brook

Évaluation :

1

Stuff inside the store gave horrible customer service to to me and other there in that moment ... plz look at the cámaras to see how bad people ..employees are treating customers

Évaluation :

5

I have np complaints about the experience with the team or anything else. The extra charges have pissed me off. If.you are gonna advertise one price and mileage usage then keep it there don't come up woth made-up fees

Évaluation :

1

Worst Service ever!

Évaluation :

4

Very good and fast service. Tanks

Évaluation :

5

Terrible Truck Mechanic Condition

Évaluation :

5

Nothing, customer service is excellent

Évaluation :

4

I did not experience something that needed improvement. Merci.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Fast friendly service

Évaluation :

5

rental are quick and easy.

Évaluation :

5

Everyone that helped me out was very helpful and knowledgeable I will be back to rent from this location again.

Évaluation :

4

School the people who actually answering the phones to be more knowledgable on services etc.

Évaluation :

5

Everything went smooth with the reservation. However I wasn't ready to take a photo of my drivers license and scan the code on the back of the license, Din't see any mention of that.

Évaluation :

5

The staff, particularly the person who was there when I dropped it off, was truly excellent. The person at the counter even helped me bring some supplies I bought to my car. I can't remember the last time that happened. He was also very friendly and nice. This was one of the best retail experiences I've had in a long time.

Évaluation :

4

Rented truck, when to pickup and not available because last person extended contract leaving me with no truck and lose of five hundred dollars for the day and no one cared.

Évaluation :

5

Best customer service ever 👌

Évaluation :

5

Le service à la clientèle était génial. Gentleman who attended me was awesome….

Évaluation :

5

Excellent

Évaluation :

4

Everything was good except the lady who served me when I rent the truck on Sunday at 11 am. She was very rude and ignored customers need. The worst person I have meet for last 10 years. If she will serve me in the future I rather not using that store again.

Évaluation :

1

Would not recommend not because of the equipment but because of management how unprofessional they are is ridiculous and out of this world won't recommend this location north Bergen location is way better the people treat you with kindness and respect but in saddle brook the manager Tiffany the most rudest manager I have ever witnessed

Évaluation :

1

The manager was nasty rude and super unprofessional I wish you guys had audio to hear how she talks to people customers mind you I rented there 5x over last 2 weeks , the wait is beyond long , the people look very unhappy to work there which shows on the way the customers are treated very poorly maybe they were having bad day those few different times but it's never okay and it starts from manager people will duplicate what they see and if Tiffany is nasty and unprofessional the rest will follow

Évaluation :

4

Stop the madness, forcing CUSTOMERS to become employees doing the work and responsibilities of the EMPLOYEES you should be hiring. We will not become your PAWNS in the push to extract PROFIT from the backs of lower level ON-THE-GROUND employess. WE WILL RESET THIS WORLD! The ''shorts'' are coming beware the MEME attack group. Long-time users of U-HAUL, since 1997 monthly!

Évaluation :

5

Customer service great

Évaluation :

1

Actually having the right size truck that I reserved. And don't call the day before the reservation and offer me a SMALLER truck because they don't have the one that I reserved 2 weeks prior. And honor what you offer. I was told I would get the mileage for 99 cents since they didn't have the truck I reserved and they refused to honor it and charged me $2 a mile. I will NEVER use Uhaul again!

Évaluation :

3

The wait was long when dropping off the box trailer. There was a line because there was only 1 person taking care of customers. Finally a second person showed up which was helpful.

Évaluation :

1

Bad customer service

Évaluation :

5

Bien

Évaluation :

5

All was great. I appreciate the patience at the desk. I was a bit anxious.

Évaluation :

4

Your online system is flawed. I checked in online as I am taking pictures of the truck, a gentleman opens the door and starts the truck. I told him that this was my truck, he told me that this key obviously works for this truck also. So I went inside to let them know, and they said that we checked in at the same, But he checked in in person. Once someone checks in online there should be a hold on that truck until they are done completing the questions. Other than that, it was a very smooth transaction.

Évaluation :

5

Great Customer service!!! Everyone was so friendly . They really made my day . Merci

Évaluation :

5

Everything was good! Great and knowledgeable Customer service! Vehicle was in great shape! Give Tiffani a shoutout! She was excellent!

Évaluation :

5

Quick and easy , very nice staff , quick return process.

Évaluation :

5

Everything is good

Évaluation :

5

Crews are great

Évaluation :

3

Please align your vehicles.

Évaluation :

5

Well stocked store and helpful personnel. Didn't think of going there first for boxes.

Évaluation :

1

My complaint is not with the saddle Brook location. Facility was great and guy helping me was fastastic. My original reservation was a pick up in Hackensack. I arrived at 0700 in the morning and my app was telling me see someone inside. Sunday morning. Place locked up Niobe around. None answering a phone Called u haul. Lady was very supportive Told me I had to go to another location I was very aggravated. Your either going to sell u hauls at a location or your not. Hackensack failed miserably. I haul cs and saddle Brook performed very well. Also van was excellent

Évaluation :

3

Your equipment is reasonable to rent , but the mileage is ridiculous .

Évaluation :

5

The guy at the counter, Bobby Stancil was such a good kid. Very polite, cheerful, welcoming, and funny. Overall an asset to your organization. Peter Carmeci.

Évaluation :

5

When customers request an available truck type and its available, what is the procedure to ACCOMMODATE the customer, with effective customer service. When I arrived my cargo van was the NEW skinny type which I as a disable retired NJ State worker, find hard to operate. I requested the olde bulky cargo van , which was in the customer parking areas, and also in the staging areas for customer pick-up. As a 2003 customer till present , I have had service stations and this service center Reach Out and provide ME the reasonable equipment to fulfill my needs. But this time, I could not experience this type of service. My last request to STOP the invasion of privacy with the request of a picture image of the Driver's License. If a lawsuit were to ensure, it would be the Hacked data storage of personal data along with facial recognition of customers. Simple State Licence Id numbers and access to the Federal Nexus system would provide the necessary verification w/o the need of a upload of customer privacy information on a Driver's License. LET THIS BE A WARNING!

Évaluation :

5

Thanks for everything.

Évaluation :

2

No clear communication between the customer service reps and the customer. The van the was provided did not have a full tank of gas although the rep. Indicate it was full. When I returned the van and indicated the van was not full I was told I could not be reimbused for added fuel I paid. I was directed to customer service online for assistance. In addition, you the pick up the reps did not clearly indicate the location of the van in the parking lot. We were told to locate it ourselves for pick up. The customer service is very poor at this location. Needs improvement.

Évaluation :

3

First I was assigned one truck through the app then placed into another when I was finally able to be validated. At which point I lost 20 minutes because they kept having me running all over looking for the key. If they had just given me the truck that I was assigned the key was right there. The truck itself is a mess I barely drove it and the transmission slips like crazy which made the truck eat up more fuel than normal. I will definitely never attempt to rent a truck again using the pre check in. This entire experience was a joke.

Évaluation :

5

The staff is very professional, efficient and friendly. Thanks Uhaul

Évaluation :

3

I can"t use my Ford Explorer to tow a trailer you say..So I have to borrow a vehicle in order to rent a trailer for a day. THATS CRAZY ! The accident which occurred with an Explorer 20+ years ago was the proven fault of Firestone tires, as I'm sure you know. Please correct this. It's a big inconvenience. !

Évaluation :

3

Tell all details information

Évaluation :

5

As always the employees are the best

Évaluation :

1

Worst location ever. Poor customer service Old units, rude. Harassing. Fraudulent Never again I already rent from Hackensack Location they have the best customer service

Évaluation :

5

Gentle man behind counter friday march 25th at ablut 2:00 pm was very nice and made the experience very smooth.

Évaluation :

5

Remove the locked red key drop box. If another person wasn't there dropping off her van who knew there was a garage door key drop slot I would not have found it. Also, tell renters to do the on line checkout before they drop the keys. I didn't know it was going to ask me for photos of the inside and not let me proceed until I did. I used a photo of the inside of my car to be able to continue. Although I was told to take a photo of the odometer which I did, the app doesn't allow you to select it from your photos and it must be taken during the check out process, so you need to still be in the van. I took a photo of my car odometer to be able to continue but did record the correct milage from my cell photo

Évaluation :

5

Gracias

Évaluation :

1

took me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them

Évaluation :

1

I don't ever like to leave bad reviews... Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice. It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!

Évaluation :

1

the rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business sadly i will never rent from you again or deal again have now spoken to my bank for a refund over charged on rental

Évaluation :

1

I have property that was damaged and they never notified me and horrible customer service

Évaluation :

3

no elevator is a problem.

Évaluation :

5

Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.

Évaluation :

3

No elevator to get to second floor, and having to sign in twice at 2 keypads suck too

Évaluation :

3

I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be

Évaluation :

5

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Évaluation :

2

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Évaluation :

4

The place could use a freight elevator

Évaluation :

2

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Évaluation :

5

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Évaluation :

3

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

Évaluation :

2

Stairs inside a storage unit!!!! Cancelled reserved truck also n

Évaluation :

2

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Évaluation :

5

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Évaluation :

1

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

Évaluation :

5

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Évaluation :

4

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Évaluation :

5

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Évaluation :

5

Thank you so much for keeping my things secure for all these years

Évaluation :

4

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Évaluation :

3

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Évaluation :

1

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Évaluation :

3

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

Évaluation :

5

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

Évaluation :

3

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Évaluation :

5

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Évaluation :

5

Great service!

Évaluation :

1

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Évaluation :

5

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

Évaluation :

5

great job

Évaluation :

4

Storage services a u-haul were very helpful and convenient