Customer Reviews for U-Haul Moving & Storage of Saginaw

8 088 évaluations

3520 Bay Rd   Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

(989) 791-1510

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(989) 791-1510

3520 Bay Rd
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan-Adam S 
Évaluation :
5

Wanted to drop trailer at different location. Seemed like a big hassle to amend contract. Could be easier to pay a fee and do it after the fact.

matt l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April F 
Évaluation :
3

The two ladies at service desk were pleasant and friendly.

Rebecca G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kesi h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maryland J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah M 
Évaluation :
5

The location is never crowded, easy in and out.

Selestine M 
Évaluation :
5

Amazing staff. You will leave with a smile.

Thomas M 
Évaluation :
1

Manager Simon is not a good manager. They send all there phone calls to the call center. The call center doesn't give out information correctly over the phone. They make people waste trips and there gas money. They don't give the correct information. They are very rude and disrespectful

ruth k 
Évaluation :
5

Both employees wete kind and understanding.

Ralph V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cal H 
Évaluation :
5

Excellent service!!

GREGORY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
5

We always have a great experience at this location. Thank you to the staff who were helpful in a difficult time. My Mom passed and we had to go clean out her apartment. They made sure we had the right size truck and the supplies needed. They were all a huge blessing and made my morning a bit easier.

Leland L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trina P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald n 
Évaluation :
4

More counter help. For faster service in and out. Merci

Duane T 
Évaluation :
5

Great clean equipment. New young manager really cares. Use frequently and will highly recommend.

Thomas M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larisa D 
Évaluation :
5

Everything was good salesperson was very nice

Bobby B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA A 
Évaluation :
5

Everything went great.

Tina P 
Évaluation :
5

My overall experience was very well. Customer service was pleasant and respectable. I wasn't quite sure on the size of truck I should get, and my representative was very knowledgeable. The truck I use was exactly what I needed.

Latima M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rayford G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl H 
Évaluation :
5

The lady that helped me was Tracey, I appreciate all her help. Merci

Rasheenda S 
Évaluation :
5

Staff is attentive, friendly, polite, and helpful. I highly recommend this Uhaul!

Carlyn R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C 
Évaluation :
5

Breaks were squealing like the brake pads needed to be replaced was worried I'd loose brakes

Aaron T 
Évaluation :
4

The vehicle that I rented is too old Need, some work makes a lot of rumbling noise. Other than that okay

William F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rayford G 
Évaluation :
5

Exceptional service from management and staff at this location

GREGORY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre m 
Évaluation :
4

Representatives were very helpful and very friendly

Rayford G 
Évaluation :
5

Everybody was so helpful with multiple extensions. Merci.

Mary K 
Évaluation :
3

The 10' truck I rented was in terrible working condition. The transmission needs some serious attention - when putting it into drive it lurches forward so hard, you have to brace yourself. The passenger window has a thick grease streak that is coming from inside the door - it doesn't come off and it obstructs your view. The box has a leak on the driver side at the corner and partially on the side wall - we had rainy weather during the rental period so my cargo got wet and some of the paperwork was damaged. The previous customer smoked in the truck so it smelled and there were ashes in the stow areas in the driver door, and there was a lot of blue ink spilled in the cup holder. I had to clean the entire interior before I put my belongings in it. The windshield doesn't come clean and the interior windshield was dirty to the point that when the sun hit it, you couldn't see through it. When I mentioned the transmission to the agent when I returned the truck, he responded that the 10' trucks take a beating, as if it was to be expected and I should just accept it. I'm a pretty regular business customer, and was very disappointed with the equipment I was given to use for my 6 day rental. The truck number is TM3303R, if they want to rent this truck to you, don't take it. Ask for a different one! I will!

Sarah A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin k 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Messab A 
Évaluation :
4

They were a little lax with trailer inspection because I had a torn strap that I was unable to use. Fortunately the manager corrected the issue fairly quickly. I was happy with him

JOSHUA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt T 
Évaluation :
5

Great service

reginald j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie F 
Évaluation :
5

Very friendly and helpful

Richard R 
Évaluation :
5

Fast check-in and check-out and lots of size options to choose from. Merci!

brian r 
Évaluation :
5

Nothing. All was awesome!!!

David P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA R 
Évaluation :
5

HAVE A PUNCH CARD INCENTIVE 10 % REFERRAL NEW CUSTOMER

Jacqueline C 
Évaluation :
5

Staff is very courteous, efficient and professional.

GREGORY B 
Évaluation :
4

Get someone to du.p the furniture because can arise when someone may not have any money. Thank you..

Pearl T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S  |  Expérience générale 
Évaluation :
4

Always have good service at this location. Personnel are knowledgeable and courteous every time. Showroom area is neat and clean.

Bill W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M 
Évaluation :
5

Great customer service when I returned the vehicle

Aaron W 
Évaluation :
3

Pickup was great! The general manager was a good guy, helped us put the trailer on and we were ready to go right away. However drop off was a nightmare. We were there in line to drop off for 45 minutes in total. 35 of that just standing in a line that wasn't moving. When it was finally my turn to simply get a receipt to confirm that they received my trailer, the guy behind the desk decided now was the time to start answering phone calls that had been on hold for 15-30 minutes. I get it, the poor guy was doing his best, but it was definitely understaffed for a Saturday evening. Overall, you can't beat the price and convenience and I hope my experience was an anomaly.

Travis S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom b 
Évaluation :
1

I was over charged in the beginning and the 2 employees that were there when I picked the rental were rude and impatient with me

Oona B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B 
Évaluation :
4

Lady was very nice and helpful with an issue created by the u haul on pick up side. They corrected the time so I could finish my move with no further charges. When I arrived she helped me disconnect the trailer. She had an excellent work attitude.

richard h 
Évaluation :
4

It's your business to rent a complete ready to go product. The surprise purchase and charge of $12 for an adaptor for trailer lighting was unfair and unexpected. And was the only complaint I had for this use of your product.

dave m 
Évaluation :
1

Get your stuff together.

Susan L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taye B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hobart B 
Évaluation :
4

Please put motorcycle trailers on your app. You tell me over and over for immediate service goto uhaul app but motorcycle trailers are not on app. Second when you dictate that trailer has to be turned in to same store that rented it stop asking where I would like to return it to. Third get motorcycle trailers at bay city mi branch. 4th get location from customer BEFORE telling them it is available but in another city. Yikes. Store was good . Corporate has plenty of room for improvement.

jim p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiasha G  |  Expérience générale 
Évaluation :
5

The only thing I wish the truck had would be a direction North, S, E, W indicator.

james b 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raelynn k 
Évaluation :
5

The only issue we had was that the secure locks / shipping brackets that were put in place by U-haul for transit were not removed so the container could be opened on the receiving end. They had to pry it open. I would use the U-box again. It was so much easier than having to drive a truck from point A to point B out of state.

Lori S 
Évaluation :
5

Mark past damages down mine seemed to have a few... had to take pictures in rain. Didn't like that

joseph h 
Évaluation :
5

Everything was straight forward, professional.

Chris M 
Évaluation :
1

Film on windshield prevented me from seeing in rain when car lights shined behind me. Acted like window was fogged. No lights in return area which was scary . Also no covered space ti rerun left and your after hours process is obnoxious in the pouring down rain. Light in back if vehicle didn't work. I think you guys should offer me a credit for the awful and dangerous experience. Not happy at all.

Kimber B 
Évaluation :
2

I was over charged and the truck had steering issues..

Wayne L 
Évaluation :
4

Always rent from this location. It's always been a great experience. I was surprised at this rental today, it was dirty,dusty,and smelled. But I will rent from them again. Always have what I need when I need it.

LAWRENCE J 
Évaluation :
3

I was not satisfied that I was given a truck with a side mirrors that was broken (huge accident waiting to happen) I was a bit more irritated because I paid the extra fee for insurance but I could not receive a fully functioning truck . The workers were nice and pleasant

Meagan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan P 
Évaluation :
5

This location in Saginaw was AMAZING - the personnel were helpful, response, caring, and proactive. The people themselves and their assistance were incredible. So if you have to use Uhaul, this is the location to go to! However - our overall Uhaul experience was horrendous to the point that we would NOT recommend Uhaul to others and will likely not use them again - especially the self service check in/check out we did at the Bridgeport location! The Bridgeport rental was one of the worst rental experiences we've ever had, and a lot of it had to do with a lack of communication from uhaul overall (the automated emails did not contain useful information). For example, we were not told we'd need to have either a lease, passport, or two people to call to verify our identity and that was a huge hassle, especially because that uhaul location was in a terrible service area where we had hardly any phone coverage making the process take a very long time. There was no way to indicate that a vent inside the vehicle was missing in the app, so we just had to trust that we wouldn't be charged for it. In addition, we ended up having to pay double for our trip due to some communication inaccuracies from the Uhaul schedule team as well as the original pick up location in Bridgeport being closed that day, and our desire to add insurance. Because no one was at the location, we couldn't add insurance on, and because the next nearest location took us more than 30 minutes to get to, we missed the 30-minute window to add it, and ended up having to return the vehicle, and re-rent it out. This was awful as it meant we paid TWICE for the same trip.

JORDAN P 
Évaluation :
4

The Windshield's and windows dirty and truck outside the vehicle was dirty. The heat control does not work in the vehicle. I should be refunded some of my money.

CLINTON L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W 
Évaluation :
5

Everything went well the only thing was one of the highlights was out and this was a one way rental.

Ainsworth D 
Évaluation :
5

Use this facility often. Great staff. Really seem to care. Je les recommande fortement. 

Thomas M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan F 
Évaluation :
5

Merci 

Mary S  |  Premières impressions 
Évaluation :
4

On 4/2/24, I rented a truck from the store on Bay rd Saginaw, MI. After returning the truck to the store on time, there was an issue with returning my $100 deposit. During the verbal communication with the manager or supervisor, things began to escalate. At some point, he used a curse word toward us, which I thought was very unprofessional in the presence of his staff and other customers. The problem was resolved once the attended who helped me in the beginning returned inside the store. The manager or supervisor whoever he is, needs to work on his communication skills when dealing with the public. Very unprofessional.

Prentis H 
Évaluation :
5

The gentleman working in the lot was extremely efficient. He had a place for me to place the trailer and he had me unhooked with an emailed receipt very quickly.

William S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VELMA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY J 
Évaluation :
3

They price $0,99 a mile is ridiculous and expensive let alone how much they charge for a truck

Quentin S 
Évaluation :
4

The people were not friendly at all, my take back time was 12pm and at 1130 one of the workers called me to make sure I was going to be back on time!!!!! Was very unprofessional!

meghan b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON M 
Évaluation :
4

Was told prior to our arrival that they had a storage large enough for my 26ft truck but only had a 10x10 when I arrived so I had to go to a Storage down the street for the other half of my household.

GLENDA L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA L  |  Premières impressions 
Évaluation :
5

The storage was facility was clean well it everybody was professional. I needed to use a truck to move my things. The truck that I use that headlight was not working correctly and I did not know because I didn't do a check with the staff before I left with the truck and the brakes were skipping, and I informed them as well when I return the truck, but overall it was good

Gloria I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M  |  Premières impressions 
Évaluation :
5

They helped work around our schedule, and kept everything very professional. Thank you for making our move easier.

todd b  |  Premières impressions 
Évaluation :
5

Wasn't expecting storage to be so convenient and helpful staff.

GORDON H  |  Premières impressions 
Évaluation :
5

Very nice & clean highly recommended

ROSE A  |  Expérience générale 
Évaluation :
3

Only one staff seems to want to help all the men I talked to just wanted to rush me off. Unit was smaller then I expected for the price you are charging found a 10x20 for 80 a month...that's not 10 feet height so everything thing can but can fit.

anjale g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua B  |  Expérience générale 
Évaluation :
5

Easy to access and employees very helpful! Unit was ready and very clean! Great experience!

Barbara B  |  Online Move In 
Évaluation :
3

Smells like something died inside the facility

taylor w  |  Expérience générale 
Évaluation :
5

After using the storage facility for 8 years, i was very happy with the staff, who were always ready to help, the facility itself, and the ease with managing my account online. If I ever need storage again, I'll definately be back.

JIM B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tameka G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

taylor w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judy F  |  Expérience générale 
Évaluation :
3

Small unit high prices. I could have and should have found something cheaper.

Heather S  |  Expérience générale 
Évaluation :
4

Small issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.

Grant W  |  Premières impressions 
Évaluation :
5

Owner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we've been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!

Wes S  |  Expérience générale 
Évaluation :
5

Simon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!

Connie J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L  |  Expérience générale 
Évaluation :
3

It was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean

claude w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorrence h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY-MICHAEL J  |  Expérience générale 
Évaluation :
5

Thankful to U-Haul Staff!! We are long term clients!!

Cynthia Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarion C  |  Expérience générale 
Évaluation :
4

The young lady that helped me started out a little rude but moving forward...she was very helpful and informative!

Erica B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D  |  Premières impressions 
Évaluation :
1

I was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else

Thomas K  |  Expérience générale 
Évaluation :
5

Wonderful service and people..

DORIS A  |  Premières impressions 
Évaluation :
1

Price for a small unit way to much

Elisequziel B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally m  |  Online Move In 
Évaluation :
5

Wonderful clean inside storage unit. Great staff.

Kathy C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASTRID L  |  Expérience générale 
Évaluation :
5

Everyone was friendly and nice and made me feel very comfortable

johnna p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabet H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taquita K  |  Premières impressions 
Évaluation :
5

Tracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.

Gayle J  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harkesh P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christophernicho S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte-Anna D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shavanna J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny F  |  Premières impressions 
Évaluation :
2

The lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service

OPHILIA G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P  |  Premières impressions 
Évaluation :
5

Wendy and Tracy were extremely helpful. Made the experience enjoyable!

Wendy W  |  Expérience générale 
Évaluation :
5

Staff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it's understood on why that is not an option.

Bonnie S  |  Premières impressions 
Évaluation :
5

We were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.

chris c  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP Z  |  Expérience générale 
Évaluation :
2

I was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.

Benjamin M  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamont B  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ASHLEY L  |  Expérience générale 
Évaluation :
5

Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!

JON M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norberto g  |  Expérience générale 
Évaluation :
5

Wendy is the best! And all of her employees are the best!

carlos s  |  Expérience générale 
Évaluation :
5

The U-Haul personnel were professionals and courteous. They knew their job well.

Russell S  |  Premières impressions 
Évaluation :
4

Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.

Zachary D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda c  |  Expérience générale 
Évaluation :
1

Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.

Sarah M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B  |  Expérience générale 
Évaluation :
2

I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.

Amber W  |  Premières impressions 
Évaluation :
5

The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Merci!

Amy B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie S  |  Expérience générale 
Évaluation :
5

Top notch! Very impressed with the service!

Jeffery P  |  Expérience générale 
Évaluation :
5

Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.

Kim B  |  Expérience générale 
Évaluation :
5

Nothing else

erika b  |  Expérience générale 
Évaluation :
5

Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625

brandon m  |  Expérience générale 
Évaluation :
5

Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly

Kim B  |  Premières impressions 
Évaluation :
4

This is a nice facility.

Daniel C  |  Expérience générale 
Évaluation :
4

Very accommodating

Barbara T  |  Premières impressions 
Évaluation :
4

Good folks here.

Daniel C  |  Premières impressions 
Évaluation :
5

Wendy was awesome

Barbara W  |  Expérience générale 
Évaluation :
5

Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!

staci t  |  Premières impressions 
Évaluation :
5

There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv

Barbara W  |  Premières impressions 
Évaluation :
5

Tracey and Wendy were excellent and assisted me with any questions or concerns I had.

Christopher B  |  Expérience générale 
Évaluation :
5

The manager really knows her STUFF!!😊

Jewell W  |  Expérience générale 
Évaluation :
5

Very helpful! Pleased!

Barbara R  |  Premières impressions 
Évaluation :
5

Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.

Wes S  |  Premières impressions 
Évaluation :
5

WENDY MIER IS AN ANGEL!!!

Cornelius P  |  Expérience générale 
Évaluation :
5

The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.

SAGINAW I  |  Expérience générale 
Évaluation :
5

She did a good Job serving me, very friendly :)

ERNESTINA T  |  Réservation 
Évaluation :
4

I am still owed 92,2

Nora H  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. The ladies I worked with did a great job.

Helen G  |  Expérience générale 
Évaluation :
5

Always a good experience.

Marilyn P  |  Expérience générale 
Évaluation :
3

Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.

Julie G  |  Expérience générale 
Évaluation :
5

The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Merci les gars!

Latasha L  |  Expérience générale 
Évaluation :
5

Thank you to uhaul, and their staff all was great.

MICHAEL R  |  Expérience générale 
Évaluation :
5

Great service

Deondra G  |  Expérience générale 
Évaluation :
5

We were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.

LAURIE K  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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