Customer Reviews for U-Haul Moving & Storage of Saint Joseph

Évaluation :

5

Good service, convenient location. everything I wanted was available and helping staff.

Évaluation :

5

the staff at this UHAUL location leans forward to satisfy the customers' needs. very well done. highly recommend this location.

Évaluation :

1

I was over charged and no help from staff

Évaluation :

5

Employees were very kind and professional

Évaluation :

1

Have trucks that start and fuel in them. I pre-ordered the truck on line and it took over 30 minutes to get a truck. I wanted straps and they were on the wall to sell but not in the computer.

Évaluation :

5

Can't think of anything

Évaluation :

5

I love u-haul. The young lady there was Great. She lives in Atchison Kansas

Évaluation :

3

What bothered me was I rented a 6x12 trailer and when I got it home I noticed that the opening on the back was closer to 4,8 ft which would not work so I brought it right back. Then was still charged the full amount. If a rental doesn't work and is returned in a respectable amount of time I don't understand why the full amount is charged. There wasn't enough time between when I left and when I brought it back to do anything.

Évaluation :

4

The store where we rented from was good however we had a problem with the trailer in Grand Junction Colorado with a tail light out. After visiting the Uhaul there at 2949 North avenue Lonnie had us back on the road with a replaced fuse. He was very Helpful. At our 1st stop in Utah the trailer light was out again and after purchasing more fuses it continued to blow them immediately. So we continued to the Uhaul store at 1080 UT-118 and talking to the people there that were absolutely no help at all. They told us all we could do was call road service. Which brings me to my next problem. Contacting road service through the app or by phone is extremely SLOW! After quite some timne they had located a service man an hour and a half away. After figuring out he was along the route we were going we called the service man direct and decided to meet him there. This leads to the only bright spot of the day. We finally met Rick from The Beaver Valley Chevron station. After Rick looked at it he determined that there was a dead short in the wire leading to the taillight. After over the three and a half hours of dealing with this and even though Rick had a trailer he could replace it with, and dealing with road service again, through the app and on the pho ne , It took him calling to finally get something done. Needless to say at this point My wife and I were seriously disappointed with the whole Road service aspect of this rental. Five stars to Rick at the service center and maybe 1/2 to everything else.

Évaluation :

5

Use debit cards as well as credit cards.

Évaluation :

4

Very helpful staff.

Évaluation :

5

No issues, smooth transaction. Truck was clean but wet inside cargo area, just maybe mention that may be a possibility. Other than that great

Évaluation :

1

I needed the truck a couple more days and had emailed after they emailed me and I called regarding this extension. No problems so I thought. I'm a single mom with a 5 year old trying to work and pack and move things to storage all at the same time . So I needed the truck a couple more days. But before I could get the truck back to them on my way to work they have it towed because they started the recovery process which means they reported it stolen. Needles to say this location is not about customer service and God forbid you need the truck a little longer. But now they want to be blowing my phone up. I do not recommend this location to anyone that needs a uhaul truck

Évaluation :

1

Still haven t refunded the extra money uhaul had to charge me.

Évaluation :

5

Good service

Évaluation :

1

I paid for 16 hours and got charged $100 for the two days however I returned the U-Haul within the same day so I deserve at least my other $50 back instead of being crooks

Évaluation :

4

You guys did great!!!!! 4th time in 3 years I've rented the motorcycle trailer!

Évaluation :

5

It was so much easier in store vs on line The staff was very helpful and hooking up my 5 x 9 trailer and turning it in same day was quick Both staff members were really good!!!

Évaluation :

3

When I arrived there was a huge line. I waited for 30 min. in line then when I went to do the online check out the internet was so slow that I couldn't do it nor would it load the pictures. Then when I turned the key and put my GPS in the truck the plug in part was not working which I needed the GPS to work, so I had to get a new truck. It ended up taking me an hour to pick up the truck and on 100 plus degree weather that really made it hard on us. I was told that it would be about $85 when I was done you chared me $120. for the bill. I didn't drive in anywhere extra just to Agency MO, to the school in Atchison and then back to St. Joe like we figured.

Évaluation :

3

The “After Hours” vehicle return check-in process is outrageously involved and ridiculous! I doubt I will ever rent another vehicle from U-Haul because of it.

Évaluation :

5

FirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.

Évaluation :

5

All the employees are very nice and helpful.

Évaluation :

3

I had a very difficult time returning the truck just like at pickup. The app was awful and did not let us finish the return before it submitted the return. Finally got to speak to someone at the 800 phone number. She wasn't much help and I'm still waiting on a manager to return my call. Overall the 24/7 app is AWFUL!!!

Évaluation :

5

I want to express how pleased I was with the entire process of scheduling, picking up, and returning the truck I rented from your business. Everyone I had contact with during the process was professional and helpful ensuring my needs were met. Ms Jamvold was especially helpful, kind, and courteous ensuring the pickup process was prompt and seamless. Merci.

Évaluation :

5

KEEP UP THE GOOD WORK!

Évaluation :

5

The staff at this location has always been courteous and professional...

Évaluation :

1

Hire more help or have employees available at time of scheduled pick up. Make the alarm louder if a customer does enter the store without an employee inside. Review management and their customer service abilities. Whether I was in the store 10 mins or 20 mins by myself it was completely unprofessional. Added to the fact that I then have to go through all the check in steps I had completed online making me even later and completely set everything else in motion to fail and take twice as long costing me twice as much

Évaluation :

5

Today the truck was in decent condition compared to other trucks I've rented….

Évaluation :

5

I was pretty tired after moving all day. The ease at which I was checked in was amazing. Just pull up the truck, get scanned and go home.

Évaluation :

5

Exellent..Thank you …

Évaluation :

5

Being that this was my first time moving anyone I had lots of questions so I went to this location to book the rental. The lady (I didn't catch her name) was knowledgeable and walked me through everything that I would need for the trip. This location was convenient to drop off equipment.

Évaluation :

2

The cab of the rental reeked of body odor, cannabis, and something else. I actually had to pull over and let the vehicle air out for about 30min before I could continue to my destination and pick up the piece of furniture that I needed to move. It was a struggle not to hurl just from the 10 minutes I had been driving in that stench. Other than that, all worked well.

Évaluation :

5

Very pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!

Évaluation :

2

No comment

Évaluation :

5

It's hard to get someone to answer the phone at different times

Évaluation :

5

Very fun and friendly crew at the Saint Joseph location

Évaluation :

5

Very customer friendly location. Staff courteous, prompt, knowledgeable and helpful throughout return process.

Évaluation :

5

Nothing that I can think of. Everything went smoothly for me.

Évaluation :

5

I have no complaints. The staff I had contact with were very helpful and professional.

Évaluation :

5

I had an excellent experience. The staff were polite and attentive. Merci!

Évaluation :

1

Trailer size listed isn't useable area size. False advertising. Couldn't move the item I rented it for.

Évaluation :

5

Customer oriented. Easy process in/out. Return went smoothly

Évaluation :

2

It cost twice what I was quoted I think your mileage charge is way to high

Évaluation :

4

The Manager checked my in and was very efficient and courteous. I would go there again.

Évaluation :

4

Truck actually used less gas than expected. Personnel amical.

Évaluation :

4

My only complaint is that the truck was old, and things were a bit loose (steering etc.)

Évaluation :

5

Staff is amazingly helpful and knowledgeable.

Évaluation :

3

Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...

Évaluation :

1

I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!

Évaluation :

5

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Évaluation :

1

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

Évaluation :

5

People at both of the dealers were kind and helpful.

Évaluation :

4

Just need better access hours.

Évaluation :

5

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Évaluation :

5

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Évaluation :

1

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Évaluation :

4

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Évaluation :

5

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

Évaluation :

5

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Évaluation :

3

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4 for going over mileage.

Évaluation :

5

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

Évaluation :

2

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

Évaluation :

5

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Évaluation :

5

Great experience.

Évaluation :

5

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Évaluation :

5

Great service

Évaluation :

5

great service

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great service by the local team, the storage unit and truck rental were done with quite ease.

Évaluation :

5

Very helpful

Évaluation :

5

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Évaluation :

5

Storage rental rates could offer more competitive prices with the local competition.

Évaluation :

1

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

Évaluation :

5

Friendly & helpful staff.

Évaluation :

4

The staff did not agree on some details that are on your national website.

Évaluation :

5

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free