Évaluations des clients U-Haul Moving & Storage of Saint Joseph

Our cashier was wonderful and helpful. Very polite and helpful. Would use this u-haul facility again.

N/A

Had no problems. Very helpful

Great service as always from the North Belt crew. Its the only place I will get my trailers from. Rickey and his crew are top notch. By the way the new remodel and lot looks great. I especially like how the new desk is stargically placed so I sit lower than the employee. Thus giving me flashbacks to going to the principals office.

I was called every thing from shithead to asshole by 66 service and sales by the owner who refused to honor my reservation because I caught him lying. My family will never use uhsul again!

I was told that the tank was ful and to return it full. I drove 15 miles and used 6.6 gallons of gas. There is a problem with your gas tanks and vehicles if the use that much gas in 15 miles.

The 2 ladies that work this store today Exceptional customer service skills, I told then that I wish everyone had the Exceptional customer service skills they have.

We should not have to wait for Uhaul to send us a check for our deposit back. If we turn it in clean and in time we should get our cash back Some people when they move need that cash especially during a pandemic

They were more then cordial, friendly, very personable and helpful.. Thank your team for making my move easier...

The associate was very nice. But when she brought me the truck is was very noisy and she told me that's ok. The truck was very noisy and bad ride. I told them that when I returned the truck. Bad experience. Not comfortable at all

The staff was polite and professional. Very helpful in answering questions

Nothing

Great service. They allowed me to drop off auto transport early. Made unpacking cargo truck ALOT easier.

9.7 out of a 10... Great Service as usual!!! I' ll give you a 10.2 next review if you get the staff some gloves.

The staff went above and beyond to try and make every customer happy. They had a huge line and worked very diligently to make it a good experience. Uhaul corporation gave these employees the worst computers and website to work with. Update your software so your awesome employees can shine!

We returned everything after hours I had no interaction with the employees

I've always been satisfied with this location, but often see that it appears to be understaffed. When you have only one person working at times and that person is out in the parking lot hooking up a trailer or checking on a return, it's fairly poor customer service to simply have a line building up on the inside of the store with no one there. The employees were great, but they can only do so much.

The people were great and very helpful.

I hate to give a negative review of this business, but the poor service is impossible to ignore. When I reserved this unit online from Texas there was no indication this storage location was still under construction and not ready for service. This wasn't even explained when I arrived, but was given vague excuses that the person that needed to assist me was unavailable and to please return tomorrow. This happened 3 days in a row. I explained that the contents of the trailer I rented was destined for that storage unit and I was concerned that they were charging me extra days for the trailer. It was then I was put in touch with the manager, Ricky, and told he would meet me at the building to let me in to unload my stuff. This was finally accomplished the following day, but after we finished I was told that the new Master Lock padlock I installed was not the approved "round" padlock and would have to be replaced. I offered to replace it with the approved lock and was told to return Thursday, but when I returned Thursday Ricky apologized that his mother-in-law was in town and asked if I could return the next day. I returned the following day to learn that the alarm company was calibrating the building security system and they could not enter the building until that was completed, so please return another day. I returned again and replaced the lock. Ricky stated the trailer rental would be adjusted, but I was not given a receipt. I was told that in order to gain access to the storage that I would need a key card and to please return the next day to pick it up from their main location. I returned the following day, only to be told that the only person that knew how to program the key cards was Ricky and he was gone for the day, so to please come back on Monday. These were not inconsequential trips as I was living in Gower, MO and the rental is in St. Joseph, MO and there were specific days and times I was asked to return and when I did I was told to return another day. After I was finally given a key card I stopped by the storage locker twice to remove some things from storage and had to get a flashlight because the lights had been turned off for all but the front row of the building and the hallways and lockers on my side of the building were completely dark. I then received a late notice for the storage rental, the date for that rental began not on the date I was finally given access, but the original move in date. I came by the office last Thursday to speak with Ricky the manager about my concerns. He was there, but apparently busy and I was told to return on Monday after 10am. This has been an extremely poor experience. I will not hesitate to tell people what an awful experience I had with this location in St. Joseph. I intend to remove my belongings as soon as possible.

I rented a trailer. There were a few problems with the electrical connections that needed to be fixed before I could hook up. Jonathan was very apologetic and fixed the problem as quickly as he could. The staff was friendly and efficient.

Outstanding, friendly staff always looking for every solution to accommodate your request. Couldn't ask for a better team!

I have good service and the two people that were still there two years ago when I pulled in November 16th from California I enjoyed them good U-Haul

Everyone was very helpful and accommodating .. made my move quick and easy thanks

The gals working there know their products and are very helpful with the process and helped us with our move.

Train employees for better customer interaction. One employee (Cheyenne) being loud and using business lingo to sound important. Claimed didn't have the trailer I reserved 5 days earlier and that "Traffic" does this all the time. Do they not verify appointments to equipment? Basically made a scene and got me upset without actually checking. Another employee (Deanna) found the equipment I reserved but unfortunately one of the slides on the car dolly did not function.properly. Also, pointed out pics on app did not match unit (stickers differed).

Everything went well, Sales Rep at the counter was knowledgeable and friendly. Wonderful smile.

Start answering the phone.

The staff, though overworked, was courteous and efficient. Excellent service!

Don't rent out trucks that are damaged and in need of repair and make sure all employees know not to rent out the damaged trucks. Also make sure trucks are cleaned inside before renting them out.

the return chicks sat where hot and sexy very pleasant!1

The inside of the cabin was very dirty. We had to wipe it down . The windshield was dirty too . Everything else was very good .

Best cardboard box display I've ever seen!!

Trailer was clean, but not sealed properly and leaked water, ruining multiple boxes - we had many books and important papers that were water damaged.

Finally this facility is getting a facelift. Now the facility matches the top notch service.

1. Call center tried to get me to return the trailer in 6 hours but charge me for 24. 2. When I get there guy isn't wearing a mask despite it being a city ordinance 3. The employee was rude.. 4. The employee told me i could not do overnight return and if i did he would charge $20. Then tells me as long as I log in and process the return he would waive the fee. The rental was 29.99. If I had another option I would have never rented there.

Staff was very friendly and helpfully.

Very good serves you have very good workers.

Cheyenne was so Awesome!!!

The staff was very friendly and helpful! I accidently ordered the wrong thing and they just took it in stride and switched it over without any issue or complaint. I really appreciate good customer service and I feel I got it there! Thank you to their employees, they were great!

Staff were friendly and the service was great, will use again.

Tell people that it's an extra $25 if you don't sweep out the truck before returning it. I never stopped to read the side of it as I was busy moving.

very friendly, explained all details and cost. Very pleasant experience.

I had an excellent experience ! A couple of years ago I had to do everything on line and that didn't work out so well

Nothin actually, you guys are pretty awesome Everytime!!!

This location usually has a good selection of rentable equipment but typically the experience fluctuates every time I visit. Most of the employees are fairly nice but sometimes they can have an attitude. I can deal with that to some degree, but what is worse, every single time I have gotten a trailer in the last year or so, as soon as they walk outside to hook it up they light up a cigarette. So they are trying to hook up the trailer, smoke and talk to you at the same time with a cigarette in their mouth. This last time I rented a trailer, shortly into use I looked at the coupling to notice the knob that locks the trailer to the ball didn't look like it had been tightened at all. It wasn't, it was still backed all the way out. I assume the employee must have been so concerned about their cigarette that they forgot to tighten it. It could have been really dangerous if I did not see that, I'm just glad it happened to me and I double checked it versus if someone less experienced with trailers was renting it and didn't bother to look.

Excellent service as will as kind employees. Went out of their way to make sure we were pleased and had everything we needed.

Exceptional Service and Staff ! !

The reservation process was horrible. I needed to haul a load from one city to another 50 miles away. I ended up making that drive four times because the pricing was so high for a one way trip.

Great service. Thank you

All was carried very well ! Thx's

Get more help and phone call in is very bad

Just keep up the good work.

The phone system needs improvement

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Great experience.

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Great service

great service

Great customer service

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Great customer service

Great service by the local team, the storage unit and truck rental were done with quite ease.

Very helpful

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Storage rental rates could offer more competitive prices with the local competition.

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

Friendly & helpful staff.

The staff did not agree on some details that are on your national website.

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos