Good service, convenient location. everything I wanted was available and helping staff.eric H.
Customer Reviews for U-Haul Moving & Storage of Saint Joseph
Pour nous contacter
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ronald A.
the staff at this UHAUL location leans forward to satisfy the customers' needs. very well done. highly recommend this location.KRISTOPHER PANKA P.
I was over charged and no help from staffolivia G.
Le client n'a pas laissé de commentaire.Kathy S.
Employees were very kind and professionalDarrin L.
Le client n'a pas laissé de commentaire.Austin W.
Have trucks that start and fuel in them. I pre-ordered the truck on line and it took over 30 minutes to get a truck. I wanted straps and they were on the wall to sell but not in the computer.Rose A.
Le client n'a pas laissé de commentaire.Bud B.
Le client n'a pas laissé de commentaire.Karen M. | Premières impressions
Le client n'a pas laissé de commentaire.Angelina A.
Le client n'a pas laissé de commentaire.jose U.
Can't think of anythingRandy A.
I love u-haul. The young lady there was Great. She lives in Atchison KansasJerry A.
What bothered me was I rented a 6x12 trailer and when I got it home I noticed that the opening on the back was closer to 4,8 ft which would not work so I brought it right back. Then was still charged the full amount. If a rental doesn't work and is returned in a respectable amount of time I don't understand why the full amount is charged. There wasn't enough time between when I left and when I brought it back to do anything.David G.
Le client n'a pas laissé de commentaire.Samantha R.
Le client n'a pas laissé de commentaire.joel T.
Le client n'a pas laissé de commentaire.Peter O.
Le client n'a pas laissé de commentaire.roy W.
The store where we rented from was good however we had a problem with the trailer in Grand Junction Colorado with a tail light out. After visiting the Uhaul there at 2949 North avenue Lonnie had us back on the road with a replaced fuse. He was very Helpful. At our 1st stop in Utah the trailer light was out again and after purchasing more fuses it continued to blow them immediately. So we continued to the Uhaul store at 1080 UT-118 and talking to the people there that were absolutely no help at all. They told us all we could do was call road service. Which brings me to my next problem. Contacting road service through the app or by phone is extremely SLOW! After quite some timne they had located a service man an hour and a half away. After figuring out he was along the route we were going we called the service man direct and decided to meet him there. This leads to the only bright spot of the day. We finally met Rick from The Beaver Valley Chevron station. After Rick looked at it he determined that there was a dead short in the wire leading to the taillight. After over the three and a half hours of dealing with this and even though Rick had a trailer he could replace it with, and dealing with road service again, through the app and on the pho ne , It took him calling to finally get something done. Needless to say at this point My wife and I were seriously disappointed with the whole Road service aspect of this rental. Five stars to Rick at the service center and maybe 1/2 to everything else.chuck F.
Use debit cards as well as credit cards.Sharon D.
Le client n'a pas laissé de commentaire.Mark S.
Very helpful staff.Scott E.
Le client n'a pas laissé de commentaire.Roger M.
No issues, smooth transaction. Truck was clean but wet inside cargo area, just maybe mention that may be a possibility. Other than that greatricherd W.
Le client n'a pas laissé de commentaire.Jerome H.
I needed the truck a couple more days and had emailed after they emailed me and I called regarding this extension. No problems so I thought. I'm a single mom with a 5 year old trying to work and pack and move things to storage all at the same time . So I needed the truck a couple more days. But before I could get the truck back to them on my way to work they have it towed because they started the recovery process which means they reported it stolen. Needles to say this location is not about customer service and God forbid you need the truck a little longer. But now they want to be blowing my phone up. I do not recommend this location to anyone that needs a uhaul truckLisa S.
Le client n'a pas laissé de commentaire.Matt C.
Le client n'a pas laissé de commentaire.Danny M.
Still haven t refunded the extra money uhaul had to charge me.Jeremy S.
Le client n'a pas laissé de commentaire.sakenya W.
Good serviceMohammed H.
Le client n'a pas laissé de commentaire.Alyson M.
I paid for 16 hours and got charged $100 for the two days however I returned the U-Haul within the same day so I deserve at least my other $50 back instead of being crooksKimberly G.
You guys did great!!!!! 4th time in 3 years I've rented the motorcycle trailer!Nola S.
Le client n'a pas laissé de commentaire.sai kumar S.
Le client n'a pas laissé de commentaire.Travis Y.
It was so much easier in store vs on line The staff was very helpful and hooking up my 5 x 9 trailer and turning it in same day was quick Both staff members were really good!!!STEVE K.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.kevin M.
When I arrived there was a huge line. I waited for 30 min. in line then when I went to do the online check out the internet was so slow that I couldn't do it nor would it load the pictures. Then when I turned the key and put my GPS in the truck the plug in part was not working which I needed the GPS to work, so I had to get a new truck. It ended up taking me an hour to pick up the truck and on 100 plus degree weather that really made it hard on us. I was told that it would be about $85 when I was done you chared me $120. for the bill. I didn't drive in anywhere extra just to Agency MO, to the school in Atchison and then back to St. Joe like we figured.LAURA W.
The â€œAfter Hoursâ€ vehicle return check-in process is outrageously involved and ridiculous! I doubt I will ever rent another vehicle from U-Haul because of it.Dana F.
Le client n'a pas laissé de commentaire.Margaret H.
FirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.REBECCA W. | Premières impressions
All the employees are very nice and helpful.Ricky T.
Le client n'a pas laissé de commentaire.Doug L.
Le client n'a pas laissé de commentaire.Jennifer P.
I had a very difficult time returning the truck just like at pickup. The app was awful and did not let us finish the return before it submitted the return. Finally got to speak to someone at the 800 phone number. She wasn't much help and I'm still waiting on a manager to return my call. Overall the 24/7 app is AWFUL!!!Lorna M.
I want to express how pleased I was with the entire process of scheduling, picking up, and returning the truck I rented from your business. Everyone I had contact with during the process was professional and helpful ensuring my needs were met. Ms Jamvold was especially helpful, kind, and courteous ensuring the pickup process was prompt and seamless. Merci.Chris F.
Le client n'a pas laissé de commentaire.Dennis G.
Le client n'a pas laissé de commentaire.Karen S.
Le client n'a pas laissé de commentaire.Robert S.
KEEP UP THE GOOD WORK!Stacy R.
Le client n'a pas laissé de commentaire.GARY R.
The staff at this location has always been courteous and professional...Robert B.
Hire more help or have employees available at time of scheduled pick up. Make the alarm louder if a customer does enter the store without an employee inside. Review management and their customer service abilities. Whether I was in the store 10 mins or 20 mins by myself it was completely unprofessional. Added to the fact that I then have to go through all the check in steps I had completed online making me even later and completely set everything else in motion to fail and take twice as long costing me twice as muchJames H.
Le client n'a pas laissé de commentaire.Raymond R.
Le client n'a pas laissé de commentaire.Eric G.
Today the truck was in decent condition compared to other trucks I've rentedâ€¦.Michael T.
Le client n'a pas laissé de commentaire.Oscar R.
I was pretty tired after moving all day. The ease at which I was checked in was amazing. Just pull up the truck, get scanned and go home.kevin M.
Le client n'a pas laissé de commentaire.Kara M.
Exellent..Thank you â€¦Ricardo T.
Being that this was my first time moving anyone I had lots of questions so I went to this location to book the rental. The lady (I didn't catch her name) was knowledgeable and walked me through everything that I would need for the trip. This location was convenient to drop off equipment.Danell H.
The cab of the rental reeked of body odor, cannabis, and something else. I actually had to pull over and let the vehicle air out for about 30min before I could continue to my destination and pick up the piece of furniture that I needed to move. It was a struggle not to hurl just from the 10 minutes I had been driving in that stench. Other than that, all worked well.Tara W.
Le client n'a pas laissé de commentaire.Larry P.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Ricky T.
Very pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!Marilyn C. | Expérience générale
Le client n'a pas laissé de commentaire.Doyle I. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.David P.
No commentAaron G.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Dave S.
Le client n'a pas laissé de commentaire.Laura D.
It's hard to get someone to answer the phone at different timesSteve G.
Le client n'a pas laissé de commentaire.Connie B.
Very fun and friendly crew at the Saint Joseph locationJames H.
Very customer friendly location. Staff courteous, prompt, knowledgeable and helpful throughout return process.Jamie E.
Le client n'a pas laissé de commentaire.Ryan W.
Nothing that I can think of. Everything went smoothly for me.Brian H.
I have no complaints. The staff I had contact with were very helpful and professional.WAYNE M.
Le client n'a pas laissé de commentaire.RANDY G.
I had an excellent experience. The staff were polite and attentive. Merci!Sharon M.
Le client n'a pas laissé de commentaire.Tyson C.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Jeffrey P.
Le client n'a pas laissé de commentaire.robert E.
Trailer size listed isn't useable area size. False advertising. Couldn't move the item I rented it for.Eric D.
Le client n'a pas laissé de commentaire.Jeremy F.
Customer oriented. Easy process in/out. Return went smoothlytrinette T.
Le client n'a pas laissé de commentaire.Jennifer K.
Le client n'a pas laissé de commentaire.DAVID B.
It cost twice what I was quoted I think your mileage charge is way to highKenneth J.
The Manager checked my in and was very efficient and courteous. I would go there again.Edgar D.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Kelly R.
Truck actually used less gas than expected. Personnel amical.Thomas R.
Le client n'a pas laissé de commentaire.Joel K.
Le client n'a pas laissé de commentaire.Julie L.
Le client n'a pas laissé de commentaire.john D.
Le client n'a pas laissé de commentaire.Barbara R. | Online Move In
Le client n'a pas laissé de commentaire.Margaret H.
My only complaint is that the truck was old, and things were a bit loose (steering etc.)Christopher L.
Staff is amazingly helpful and knowledgeable.Don S. | Premières impressions
Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...John H. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B. | Expérience générale
I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!BONNIE S. | Expérience générale
Le client n'a pas laissé de commentaire.Angela A. | Expérience générale
Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!Dalton A. | Expérience générale
I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God blessWilliam C. | Expérience générale
People at both of the dealers were kind and helpful.Deborah A. | Expérience générale
Just need better access hours.Julie C. | Expérience générale
It was nice but unit I reserved said for two bedrooms house all my stuff didn't fitKerin K. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth P. | Premières impressions
Le client n'a pas laissé de commentaire.SETH H. | Expérience générale
The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.Elizabeth S. | Premières impressions
Le client n'a pas laissé de commentaire.Taylor Z. | Premières impressions
Le client n'a pas laissé de commentaire.marcus c. | Expérience générale
The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receivingKelry S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawnte B. | Expérience générale
Le client n'a pas laissé de commentaire.meghan c. | Expérience générale
I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.Novetta K. | Expérience générale
The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.richard p. | Expérience générale
Ricky and the staff at this location are the best. Very professional, courteous and helpful.Terry f. | Expérience générale
The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4 for going over mileage.Novetta K. | Premières impressions
I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.LEE T. | Premières impressions
Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.angela l. | Expérience générale
Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.Terry f. | Premières impressions
Great experience.Paul H. | Expérience générale
The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.Amy F. | Premières impressions
Great serviceCarlos J. | Expérience générale
great servicesheri s. | Premières impressions
Excellent service à la clientèleshannon p. | Premières impressions
Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!Phylicia H. | Expérience générale
Excellent service à la clientèleRoxanne N. | Premières impressions
Great service by the local team, the storage unit and truck rental were done with quite ease.Carlos J. | Premières impressions
Very helpfuljohn s. | Premières impressions
The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.Belinda K. | Expérience générale
Storage rental rates could offer more competitive prices with the local competition.dereck d. | Expérience générale
They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in frontchristina p. | Réservation
Friendly & helpful staff.dereck d. | Réservation
The staff did not agree on some details that are on your national website.carolyn t. | Expérience générale
Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor freejoyce s. | Expérience générale
I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. JosLena C. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!