Staff was very friendly. Unfortunately the last person who rented the truck left sliced tomatoes, probably from a sandwich, in the cup holder.
Matthew C.Customer Reviews for U-Haul Moving & Storage of Saint Joseph
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very Pleasant thankyou
James Z.This 26' should be removed from service. It's extremely dangerous I have a video of how it drives down the road. This truck has not been inspected probably ever the ABS light was on the whole time.
Katie P.Sarah was awesome at both check in and check out…
Devin R.Everything was handled as expected.
Wesley B.Your online capability needs improvement. It's literally impossible to find the pathway to extend your rental via online usage even though the verbage on the phone cue states you can. I am very tech savvy and it was impossible to find it.
Christopher S.Wait time took long
Karen S.The personnel were very helpful and explained the process completely. They were able to answer any questions we had.
Tracy L.I rented a 6 by 12 utility trailer and figured I would need it for two days turned out I got everything done and I only needed it for 1 day so I returned it and I still got charged for two days terrible way too treat customers that possibly could be frequent but my decision was made today after I had to pay for a day I didn't have or need the trailer
Tyson P.Give those employees a raise. They really were friendly, and helpful. Made renting a U haul easy. Thanks guys!!
Barb W.The guy I talked with to pick up three truck was very personable and informative! Very well maintained store!
Jordan L.Good,Quick,Simple & Easy
Timothy E.The lady that took care of me was very very awesome and sweet enjoyed having her take care of me and the truck was very clean and took care of my needs thanks
Mary S.Trailer was damaged upon pickup, was told I would receive discount for this but never did even after visiting a second time to remind them.
CHRIS S.Nothing, I had a brand new Uhaul cargo van and it was an excellent experience.Thank you.
OWEN M.Dirty, staff was rude, very slow customer service and unorganized
Shelby L.Thanks for the simple way you do business
tanya E.Unbelievably rude staff. Not enough workers, long wait time. Lied to about truck availability. Overall horrible! We have to rent another moving truck to finish our moving needs within around a month and will use ANYONE besides UHaul. You lost a long time client. Ryan and Sarah Mills
Ryan M.Nothing we can think of! The young lady who assisted us was helpful and very customer friendly!
Vicki S.So I rented a truck, the steering wheel was not straight alignment is definitely off and unsafe to drive. Truck veer bad to the righ
Michael F.Le meilleur
Daniel D.The 17 foot truck ran ROUGH. For one round trip with highway miles I got 7 mpg. I wasn't expecting great (maybe 10mpg) but this was below that expectation. from the store the service was smooth.
Joel T.Very clean and fast.
Darrell H.Air ride seats
Neks F.The UHaul staff member, Anie Higgins, at the St. Joseph location was very accommodating. She took care of the reservation adjustments we requested in a very friendly and professional manner. My wife and I had a very good customer experience with this rental.
Watson C.Continue to treat each customer with respect and your business will thrive. Every employee has a great personality and willingness to help. Great team!
Michelle M.The only issue was that the service engine light was on when i picked up the truck but i didn't have any issues with the vehicle while i had it.
Matt S.Side entrance would have worked well this time. Truck was great and easy to drive.
Ron P.Nothing..they did an amazing job and made this rental so easy.
STACEY P.Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!
Dalton A. | Expérience généraleThe help was great.
gloria G.Look over an hour to get the truck because of how slow the app and website was to even get into the process, then when finally getting the truck I had to rush and get what I needed done before it was time to return it, when I tried to return it, the app again took forever and wouldn't take the picture It was past midnight when I finally got to go home…not to mention it was freezing sanding trying to get this done The app needs work and better directions Especially for first timer I honestly don't know if I'd ever use uhaul again
Avalon S.Sarah was extremely helpful. But definitely the location was understaffed.
George E.There needs to be more than one person working on a Sunday. Several people left because of the wait. Sara did her best to make sure she took care of everyone but there is just so much one person can do. It may have been that someone was on lunch
Nancy T.THE EXHAUST PIPE. My car on an auto transport. The guy put the rear safety chain around my exhaust pipe. Are you kidding me ??? How would that keep a car on a trailer. I have pictures that show it. He was supposed to take pictures to show his work. I bet he forgot that one. Please ask me for the pictures. I would happily eMail them. Very nice safe equipment. Good people. Just need a touch more training. U-Haul is still the BEST. But NOT the exhaust pipe ; Please.
Garry Y.Unit had low tire pressures all the way around. Brakes not working leaking fluids. Had one flat in transit. Didn't realize until loaded and heading down road.
Mark M.I don't know the girls name that took care of me but she went out of her way to help me with my move. It made it very enjoyable.
Roger C.Any time I need a truck or trailer these are my people. I have always been able to jump online and reserve something or walk in due to an unexpected need and be able to get something to get the job done. The staff is always been helpful and easy people to talk with. I do have a favorite lady to work with if I can but they are all good people.
Amy S.My appointment was at 8:30 , I arrived at 8:20 there was 1 person working and st 1 point there was 10 other customers on site several got made and left! I finally got the trailer and left at 9;10, I won't even discuss the trailer
David R.I felt the equipment I was given was unfit for a long distance move. It was getting 7 miles to gallon and I was traveling 3400 from Chicago to Eureka CA. The truck also struggled to maintain a decent travel speed empty?!?! When I reached out to U-Haul there were offering no help to remedy the situation. I ended up returning the truck and was given no refund or partial refund and extremely upset and likely will never use U-Haul again for my moving needs.
David M.I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless
William C. | Expérience généralePeople at both of the dealers were kind and helpful.
Deborah A. | Expérience généraleJust need better access hours.
Julie C. | Expérience généraleIt was nice but unit I reserved said for two bedrooms house all my stuff didn't fit
Kerin K. | Premières impressionsThe owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.
Elizabeth S. | Premières impressionsThe manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving
Kelry S. | Expérience généraleI had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.
Novetta K. | Expérience généraleThe manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.
richard p. | Expérience généraleRicky and the staff at this location are the best. Very professional, courteous and helpful.
Terry f. | Expérience généraleThe check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4 for going over mileage.
Novetta K. | Premières impressionsI have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.
LEE T. | Premières impressionsHaving to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.
angela l. | Expérience généraleRented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.
Terry f. | Premières impressionsGreat experience.
Paul H. | Expérience généraleThe customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.
Amy F. | Premières impressionsGreat service
Carlos J. | Expérience généralegreat service
sheri s. | Premières impressionsExcellent service à la clientèle
shannon p. | Premières impressionsUsed a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!
Phylicia H. | Expérience généraleExcellent service à la clientèle
Roxanne N. | Premières impressionsGreat service by the local team, the storage unit and truck rental were done with quite ease.
Carlos J. | Premières impressionsVery helpful
john s. | Premières impressionsThe staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.
Belinda K. | Expérience généraleStorage rental rates could offer more competitive prices with the local competition.
dereck d. | Expérience généraleThey are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front
christina p. | RéservationFriendly & helpful staff.
dereck d. | RéservationThe staff did not agree on some details that are on your national website.
carolyn t. | Expérience généraleProfessional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free
joyce s. | Expérience généraleI live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos
Lena C. | Expérience générale