I originally reserved a 6x12 enclosed trailer. The day before, they changed my reservation to an open trailer. I got there, had already done the check in the night before to speed things up. It still took over a half an hour, also the exact trailer I needed and reserved was sitting on the lot. The did have a smaller enclosed trailer that I ended up getting ( I asked when they called if it was possible to switch to the next size down enclosed and they said no. Anyway, they get me the 5x8 enclosed, even though the one I wanted and requested was sitting right next to the one smaller one they were giving me, they said it wasn't available. We bring the smaller trailer back 7 hours later and the big trailer is still sitting there. That trailer would have made a world of difference in how much extra time and work we had to do today. I was not a fan of the "reservation" system. The employees were okay, just seemed like only one knew what she was doing. Also threw off my whole schedule for the day, we were there at our scheduled reservation time and even did online check in and we still didn't get out of there for almost a half hour.Jeannie J.
Customer Reviews for U-Haul Moving & Storage of Saint Joseph
Pour nous contacter
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The dude who helped us on July 29th at closing shift went above and beyond to make sure we were taken care of. So sweet!Esperanza S.
Please remove the UHaul sign from the other location on South 169 highway. Also remove reference to them on the web site. That location was selected as being more convenient to me. The staff at that location had zero knowledge, and zero equipment. A worthless option.Paul P.
I made a reservation to pick up a trailer and still wait over 40 minutes when I arrivedâ€¦â€¦ then had to show the help how to hook the trailer up. When I returned there was 1 person in the office with an office full of customers so I had to wait another 30 mins to drop the trailer off. The trailer worked great but the person to person experience has a lot of room for improvementKenneth C.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.JEFF S.
Le client n'a pas laissé de commentaire.Courtney B.
Le client n'a pas laissé de commentaire.Isaias Z.
Le client n'a pas laissé de commentaire.Vickie W.
Le client n'a pas laissé de commentaire.SABRINA A.
Le client n'a pas laissé de commentaire.Betsy H.
Le client n'a pas laissé de commentaire.Sharon G.
Le client n'a pas laissé de commentaire.Darryl L.
I drove this U-haul 5 miles total I took a picture of the low fuel gauge they charge me 5 gallons in gas I drove his vehicle 5 miles and my reciept states so as well I should be reimbursed for the fuel they charged me!!!!Lawrence W.
Uhaul rental tow dolly was in excellent shape and did the job well. Only problems that I had with the rental is getting hold of someone to answer the phone at the store or at the Uhaul 1800 number. I have rented a few times at the same store and they are very friendly and work hard to serve the customer, but I believe that the store could use more staffing up front. I know that there is problems hiring right now so I understand the situation, but I have noticed that when you go in the store, there isn't always someone available at the counter. As for the 1-800 number to Uhaul, I'm pretty dismayed that I was put on hold for over 15 minutes before I gave up on getting my reservation corrected. What if my call was an emergency about their equipment? Need to do better Uhaul! Overhaul, I would recommend this store and U-hauls equipment.Matthew L.
I checked n/a on the second question because the right turn signal was inoperative. I accepted the trailer with that condition because I was towing during daytime and my vehicle lights were visible with trailer attached.Steven I.
Very friendly staffLori F.
Ricky were fantastic! So helpful and wonderful customer service! Merci.Kevin D.
Customer service was outstanding The 2 people I mostly dealt with were so helpful and took a lot of stress off of me! I'll be back n re commend to everyone!!Misty K.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Brandy S.
Le client n'a pas laissé de commentaire.Stanley A.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.KATTIE M.
Le client n'a pas laissé de commentaire.Adam C.
Great job, Keep up the good workMichelle W.
Le client n'a pas laissé de commentaire.Angela W.
When we went to pick up the guys in there was very nice had no problem with them, but the girls that was there when we got back where very rude. They called to make sure I was going to be on time which ok fine but hung up on me while I was talking . We had trouble with the gas gauge and it wasnt working so we had to fll it up and I was trying to tell her and she hung up on me. Then we pulled up and we heard her from outside there here. So we went in side and was standing there like your suppose to and she yells out to you have a reservation and she knew we just brought the uhaul back because she already had the receipt ready and just handed to us didnt ask if everything was fine or let us tell about the gas gauge. The inside of the store was nice though it was just the people rude. I dont need to be treated like that .Christopher S.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.Kathy A.
Le client n'a pas laissé de commentaire.Barbara C.
Very helpful people.Stanley A.
Have the credit card reader fixed.Nelson K.
Explain price before committingJeffery B.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Gwendolyn B.
Le client n'a pas laissé de commentaire.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.Jesse B.
Le client n'a pas laissé de commentaire.Taylor Z. | Premières impressions
The brakes failed,Craig R.
Stop charging people for gas after they return the equipment with the same amount of gas that was in it when they pick it up. I got charged 68 $after I returned the fuel level at the same level that I picked it up at.Jeremy C.
Le client n'a pas laissé de commentaire.marcus c. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor W.
Le client n'a pas laissé de commentaire.james S.
I told the young man that I wanted to pick up my trailer in the southend of St Joseph. He told me that when uhaul contacts me to let them know that I need to pick up in the southend and there would be no issue. WELL..it doesn't work that way!! If I wanted a trailer from the Southend then I should have went to the place where I wanted to pick up from. FYI note to self go to where you need to pick up at..Douglas H.
Le client n'a pas laissé de commentaire.Jessica N.
Le client n'a pas laissé de commentaire.Kent M.
Le client n'a pas laissé de commentaire.Scott E.
Le client n'a pas laissé de commentaire.Mohammad H.
Le client n'a pas laissé de commentaire.Kimberly E.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Logan J.
Le client n'a pas laissé de commentaire.EDWIN K.
Only one employee was working at 7am. Besides me there was 4 other customers in line. I wanted to get an early start because the temp was going to reach a hundred. I would recommend having more staff working.Vicki S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Debbie W.
Le client n'a pas laissé de commentaire.Joshua M.
Le client n'a pas laissé de commentaire.TAMMY M.
Registered on-line and submitted subsequent license copy and made the credit card payment. Had to go through the whole process again at the rental location. What was the point of the on-line registration if it was not valid?Danny L.
Fast. Efficient. Friendly.Jon B.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Ralea S.
Still waiting on refund because I didn't use estimated milesKatie K.
Nothing! The individuals at this location were amazing!!!Susanna V.
Le client n'a pas laissé de commentaire.Mohammad A.
Le client n'a pas laissé de commentaire.Sarah E.
Le client n'a pas laissé de commentaire.Mohammad H.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Kelly O.
Everything was great!Ronald R.
Always clean and very efficient. Excellent staff. The only place I'll go for rental.Roselma L.
Le client n'a pas laissé de commentaire.Marcia S.
The bill amount that was agreed on over the phone was not the amount that was charged. The app did not work to check the truck in or out. It was a very inconvenient process that added to the stress of the move.Kayla C.
The receiving store was easy to deal with but will not recommend u haul to anyoneTREVOR T.
Le client n'a pas laissé de commentaire.Cindy B.
Great experience as always. Keep up the good work.Demario H.
nothing at all. the people are fabulous. 5 Star service.John M.
The wait time was horrible. The clerk was friendly.Jeremy S.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.JOSE C.
The staff were wonderful. Made renting a truck quick and easy. Annie and DeAnn(?) were especially great.Janet A.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Carolyn P.
Le client n'a pas laissé de commentaire.KEVIN K.
Uhaul as a whole has gone downhill. Have had several issues with my last several rentals. Service issues, equipment issues, moving help issues, and app problems. Disputed fuel out level w2ith pictures and was still charged for fuel.Charles C.
Easy area to drop off at.Stephanie L.
Le client n'a pas laissé de commentaire.MELISSA S.
Le client n'a pas laissé de commentaire.MARK N.
I dropped off the trailer at abt 12:15 pm on 5/21 and told the associate there, he walked to look at trailer then never checked it in. I then 12 hours later saw on my account it showed as active rental and went and checked it in with Uhaul app. The manager there said the associate should of and did not do his job. Of course she did not offer a discount for the hassle! Shit service! You should refund the rental, its bullshit dealing with Uhaul.Eric G.
GREAT PEOPLE AND GREAT SERVICE!Bryan G.
Le client n'a pas laissé de commentaire.Gary T.
Le client n'a pas laissé de commentaire.Fumi C.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.Darren H.
Le client n'a pas laissé de commentaire.ALEXANDER C.
The cab of the truck smelled horrible, and needed wiped out. It seems a dog must have been in the cab before my rental because of the smell and the slobber that was left on the windows.Brandon S.
The in person check in process was quick and easy, the equipment was clean and worked well, checking back in upon return was well marked and staff was immediately available. All good.Lori W.
Le client n'a pas laissé de commentaire.Teri T.
The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receivingKelry S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawnte B. | Expérience générale
Le client n'a pas laissé de commentaire.meghan c. | Expérience générale
I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.Novetta K. | Expérience générale
The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.richard p. | Expérience générale
Ricky and the staff at this location are the best. Very professional, courteous and helpful.Terry f. | Expérience générale
The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the 4,00 $ for going over mileage.Novetta K. | Premières impressions
I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.LEE T. | Premières impressions
Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.angela l. | Expérience générale
Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.Terry f. | Premières impressions
Great experience.Paul H. | Expérience générale
great servicesheri s. | Premières impressions
Excellent service à la clientèleshannon p. | Premières impressions
Services supplémentaires à cet emplacement
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