Rented an appliance dolly and I had to return to the store because it was not in the truck. The return was easy but staff is not customer friendly. It was an awkward experience.Curtis B.
Customer Reviews for U-Haul Moving & Storage of Saint Joseph
Pour nous contacter
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hidden prices need to be shown before you go to payMichael L.
Excellent customer service. Clean truck in good working condition.David T.
Le client n'a pas laissé de commentaire.CRYSTAL H.
Le client n'a pas laissé de commentaire.James R.
I spoke with a young lady who was quoting me two different options for a move to Katy (Houston), TX - a one way to drop off in Katy and a 2nd that was "in-town" with a 5 day rental. When my friends arrived to pick up the truck, the two options were somehow "married," so the quote I got was for 5 days 1100 miles and she added 600 miles. The price on that was supposed to be 145,32 $. When the truck was returned I was charged for the truck not being dropped off in Katy - though the reservation had been for Round Trip. The total ended up being 1 081,53 $.MICHELE S.
Le client n'a pas laissé de commentaire.NORMA S.
Le client n'a pas laissé de commentaire.David W.
There was only one person in the entire store from opening until 10 AM. When I arrived there were 6 people waiting in line for pickups and had to wait a very long time. Sarah did an amazing job handling this but she needs help.Ryan R.
Sarah was wonderful. She knows her stuff and has a heart of gold.REBECCA S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.Thomas F.
Online renting of a truck is complicatedJulie C.
Deanna did a very good job and checkin went smoothly. She provided my financial/final copy which I needed for tax purposes. Lost access to the emails I received from reservation to delivery of truck. Stated my time for access to uhaul had expired. NOT SOLD ON THIS PAPERLESS CRAP. DEFINITELY NOT ON VEHICLE INSPECTION.Donald S.
Le client n'a pas laissé de commentaire.KAY H.
Al my experiences with the St Joseph, Mo U-Haul store, inventory, employees, rentals has been wonderful. If I had any issues or helpful critique, it would be for corporate to find a way for phone calls to be answered, the call center operation leaves slot to be desired. Ricky Higgins, and his entire staff are awesome, GO UHAUL!Daniel G.
Great people to deal with easy and professionalDarrell C.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.terry B.
I have no suggestions other than to keep up the great work. The young woman who helped me was great and deserving of recognition. She helped hook up the auto transport trailer and did an excellent job! Thank you. I wish I could remember her name.OWEN M.
Dropped off after hours but appreciate available access for holiday SundaySharon S.
Le client n'a pas laissé de commentaire.Shirley P.
Super nice guys ! Very helpful.Shane T.
Le client n'a pas laissé de commentaire.Aaron N.
Make the check-in process easier and faster! It only took me about ten minutes at pick-up, but about 35 minutes at check-in.Carla O.
Le client n'a pas laissé de commentaire.Bruce H.
Everyone we talked with was very nice and helpful.Matthew E.
Check window shield wipers they were badCheryl A.
Very nice place and pleasant people to work with.russell P.
Le client n'a pas laissé de commentaire.Kim H.
Le client n'a pas laissé de commentaire.Cassandra P.
Le client n'a pas laissé de commentaire.Roselma L.
Great job!Mark M.
Service was great. Employees were very friendly and helpful. The uhaul equipment worked great. I highly recommend renting uhaul equipment from this location.ALLEN K.
Great customer service, friendly.Brian P.
Cannot think of a thing.HAROLD H.
Le client n'a pas laissé de commentaire.Jeremiah J.
Le client n'a pas laissé de commentaire.Damian R.
They did a good job in checking indonald S.
Le client n'a pas laissé de commentaire.KEVIN W.
The woman that helped us was very niceGeri P.
Le client n'a pas laissé de commentaire.Bernard R.
Le client n'a pas laissé de commentaire.Martin G.
The equipment I rented had a flat tire and Joe was extremely helpful and efficient at getting the trailer ready. He answered all of my questions thoroughly and with a smile. Very impressed with this young man.Robert B.
Le client n'a pas laissé de commentaire.DANNY K.
Le client n'a pas laissé de commentaire.Jeremy O.
The ladies I spoke to to reserve the trailer and at the store were all very knowledgeable, efficient and friendly! A credit to your business!Jonathan I.
Le client n'a pas laissé de commentaire.Brent P.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.Iralifsa R.
Need more trucks available for rent, Needed for Saturday but had to wait for SUNDAY.Cindy H.
Our uhaul had a bad battery. We had to jump it several times. Dani was very helpful and friendly at the location we used. We were not happy with the customer service rep that called us after we booked our uhaul though. She transferred our location so we were not able to use mobile pick up. I specifically told her I needed that because we were picking up before opening hours.MICHAEL C.
Le client n'a pas laissé de commentaire.Ivan K.
I was very happy with service at this location.John S.
Le client n'a pas laissé de commentaire.Karen B.
I was to pick up equipment at 9:00 am. The manager Rick pulled up with the equipment at 10:15. I always have to wait for hours at that facility. We waited 5 hours before. I hate that store.MILDRED P.
Le client n'a pas laissé de commentaire.Allyson C.
Overall, it is an excellent facility with good equipment. My only complaint is that it was almost impossible to reach them by phone.ERNEST K.
Le client n'a pas laissé de commentaire.Rhonda S.
Annie and crew are amazing. The treat everyone kindly and with respect.Sarah T.
The trailer floor look like the trailer axles about came threw the floor that trailer is not safe needs to be put out of serviceGary J.
I originally reserved a 6x12 enclosed trailer. The day before, they changed my reservation to an open trailer. I got there, had already done the check in the night before to speed things up. It still took over a half an hour, also the exact trailer I needed and reserved was sitting on the lot. The did have a smaller enclosed trailer that I ended up getting ( I asked when they called if it was possible to switch to the next size down enclosed and they said no. Anyway, they get me the 5x8 enclosed, even though the one I wanted and requested was sitting right next to the one smaller one they were giving me, they said it wasn't available. We bring the smaller trailer back 7 hours later and the big trailer is still sitting there. That trailer would have made a world of difference in how much extra time and work we had to do today. I was not a fan of the "reservation" system. The employees were okay, just seemed like only one knew what she was doing. Also threw off my whole schedule for the day, we were there at our scheduled reservation time and even did online check in and we still didn't get out of there for almost a half hour.Jeannie J.
The dude who helped us on July 29th at closing shift went above and beyond to make sure we were taken care of. So sweet!Esperanza S.
Please remove the UHaul sign from the other location on South 169 highway. Also remove reference to them on the web site. That location was selected as being more convenient to me. The staff at that location had zero knowledge, and zero equipment. A worthless option.Paul P.
I made a reservation to pick up a trailer and still wait over 40 minutes when I arrivedâ€¦â€¦ then had to show the help how to hook the trailer up. When I returned there was 1 person in the office with an office full of customers so I had to wait another 30 mins to drop the trailer off. The trailer worked great but the person to person experience has a lot of room for improvementKenneth C.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.JEFF S.
Le client n'a pas laissé de commentaire.Courtney B.
Le client n'a pas laissé de commentaire.Isaias Z.
Le client n'a pas laissé de commentaire.Vickie W.
Le client n'a pas laissé de commentaire.SABRINA A.
Le client n'a pas laissé de commentaire.Betsy H.
Le client n'a pas laissé de commentaire.Sharon G.
Le client n'a pas laissé de commentaire.Darryl L.
I drove this U-haul 5 miles total I took a picture of the low fuel gauge they charge me 5 gallons in gas I drove his vehicle 5 miles and my reciept states so as well I should be reimbursed for the fuel they charged me!!!!Lawrence W.
Uhaul rental tow dolly was in excellent shape and did the job well. Only problems that I had with the rental is getting hold of someone to answer the phone at the store or at the Uhaul 1800 number. I have rented a few times at the same store and they are very friendly and work hard to serve the customer, but I believe that the store could use more staffing up front. I know that there is problems hiring right now so I understand the situation, but I have noticed that when you go in the store, there isn't always someone available at the counter. As for the 1-800 number to Uhaul, I'm pretty dismayed that I was put on hold for over 15 minutes before I gave up on getting my reservation corrected. What if my call was an emergency about their equipment? Need to do better Uhaul! Overhaul, I would recommend this store and U-hauls equipment.Matthew L.
I checked n/a on the second question because the right turn signal was inoperative. I accepted the trailer with that condition because I was towing during daytime and my vehicle lights were visible with trailer attached.Steven I.
Very friendly staffLori F.
Ricky were fantastic! So helpful and wonderful customer service! Merci.Kevin D.
Customer service was outstanding The 2 people I mostly dealt with were so helpful and took a lot of stress off of me! I'll be back n re commend to everyone!!Misty K.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Brandy S.
Le client n'a pas laissé de commentaire.Stanley A.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.KATTIE M.
Le client n'a pas laissé de commentaire.Adam C.
Great job, Keep up the good workMichelle W.
Le client n'a pas laissé de commentaire.Angela W.
When we went to pick up the guys in there was very nice had no problem with them, but the girls that was there when we got back where very rude. They called to make sure I was going to be on time which ok fine but hung up on me while I was talking . We had trouble with the gas gauge and it wasnt working so we had to fll it up and I was trying to tell her and she hung up on me. Then we pulled up and we heard her from outside there here. So we went in side and was standing there like your suppose to and she yells out to you have a reservation and she knew we just brought the uhaul back because she already had the receipt ready and just handed to us didnt ask if everything was fine or let us tell about the gas gauge. The inside of the store was nice though it was just the people rude. I dont need to be treated like that .Christopher S.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.Kathy A.
Le client n'a pas laissé de commentaire.Barbara C.
Very helpful people.Stanley A.
Have the credit card reader fixed.Nelson K.
Explain price before committingJeffery B.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Gwendolyn B.
Le client n'a pas laissé de commentaire.Taylor Z. | Premières impressions
Le client n'a pas laissé de commentaire.marcus c. | Expérience générale
great servicesheri s. | Premières impressions
Excellent service à la clientèleshannon p. | Premières impressions
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