Customer Reviews for U-Haul Moving & Storage of Saint Joseph

4 119 évaluations

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service by the store manager. She even made sure we had a newer clean truck. Will be renting from this location again.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE P. 
Évaluation :
5

Staff was very accommodating and helpful with our rental. This is our 3rd year using U-Haul for out event needs, and plan to continue to use them whenever needed.

Cathy H. 
Évaluation :
5

I did the e-check in, so that I could easily/quickly and efficiently pick up the vehicles. E check in did nothing to expedite the process. I thought I would be able to go to a locker and put in a code to pick up my key. I had to wait at the desk, wait for the only Uhaul person working on a Saturday morning go hook up a trailer for someone and then receive service. Spent 25 minutes there, waste of time.

WENDELEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
1

We had ordered the truck several days beforeto be checked out with our mobile devices. On arrival, there was no key in the slot. When we got the key from the front desk (which is always understaffed, so we had planned to avoid,) we discovered that the dolly we had ordered was not in the truck, so had to go in again.

Andy A. 
Évaluation :
5

Your customer service line they are very un professional....it makes me( not) want to rent from you all .

Sheila M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric C. 
Évaluation :
1

The service with this company is absolutely horrible. Pick up location for the truck changed twice. Size of the truck was changed, then canceled on us completely…. Then drop off was terrible no instructions no one has answer. WILL NEVER use uhaul again

Frank G. 
Évaluation :
3

Super busy had to just drop it off so many people waiting

lanna T. 
Évaluation :
1

Waited an hour and. Half for a truck that wasn't ready. Had less than a 1/4 tank of gas. Was unsafe to drive. Won't be renting from this location again. WORST experience ever !!!

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
2

I checked in online and still had to wait over an hour to get the keys to my rental. Very poor service and only one lady was helping everyone. She even stated that she was an employee for the storage unit part and had no idea of what was going on with the trucks. One employee left, another just ignored everyone, and this lady was trying her absolute best to get to everyone.

LASHELLE J. 
Évaluation :
1

I wanted there 15 minutes before leaving because no one inside the store to help.

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
1

When I got to the location to pick up the U-Haul I did a mobile check-in had to go inside website was not working right would have to go in there anyway he was not in the lock box put me 30 minutes past my reservation time get to truck go out miles don't match what's on the paper gas Gage was off a quarter of a tank the lady helping me send to me it was more important to her for her to go running around telling everybody it's her last day instead of helping when I went back in to let her know I was that the gas and the mileage did not match the paper I had to stand in line again only one person helping she was helping somebody else at that time very frustrating when you have things to do like move

Mark F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aleashia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theron C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
3

Did not receive a final invoice by email. I have rent before and always got on

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA MARIE N. 
Évaluation :
4

Good staff and easy process

Michael E. 
Évaluation :
3

Make sure customer service states when you reserve a trailer if it's a flat trailer or box trailer

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
1

Where you drop equipment off after hours is on a slope dropping trailer off and it dragged me halfway across the parking lot

David S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Riah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALLACE D. 
Évaluation :
3

I made my reservation for uhaul in New Bedford, MA. I made the reservation 6 weeks prior to moving. I needed a truck and a car hauler. The truck was in New Bedford but the car hauler was an hour away in Natick, MA. Out of my way and I had to find someone to drive my car to Natick to be loaded while I drove the fully loaded uhaul truck. No discounts given for the inconvenience. Just a suggestion to add another day or extra miles which I did not need either. I needed the discount or maybe a full tank of gas and not 3/8 to start my journey with. But then again the overall cleanliness was great if that's what you are worried about.

Liza C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILL R. 
Évaluation :
4

Everything went smooth. Good Job!

Michelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
3

Understaffed…. and if I did t get out of my truck and walk inside to stand in line, they would have kept helping everyone else and not me. The sign said wait in your car for an attendant…. I'd still be there if I'd followed directions.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

All the folks here were very nice and friendly. They got me taken care of with no issues. Will go here again.

Cody L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur H. 
Évaluation :
4

Received a phone call from the specific location mentioned above. They stated they did not receive my U-Haul. I told them that they were closed when I went to drop off would not leave it without a receipt. So I dropped it off at the main center in Saint Joseph. Not happy with the person in headquarters.

sherry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

The team at the St. Joseph location was top notch and customer oriented. The rental process was seamless and when I had car trouble during my trailer rental they were very helpful at extending my rental until I could get it returned. Excellent customer service. Exceptional management. Will definitely rent from here again.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia W. 
Évaluation :
5

Deanna is amazing. She has the patience to deal with all customers. She has always been great to work with! Very polite and business like and very personable! Thank you for all you do Deanna.

Sally T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

service counter guy was great. He had a cast on his arm, but was super friendly and helpful.

Rob S. 
Évaluation :
4

Just one guy was attending a long line. We lost a part of our reserved time by waiting in a queue. It would be good to inform customers how much earlier they should come to take the vehicle. Everything else was perfect and very friendly.

Hadi K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

The check in and check out were fast and easy. They did the hook and unhook of the trailer for me. I didn't have to back the trailer to where it needed to be either so it was easy to drop off. This is the easiest place to rent and has the best selection. It's worth the slight extra drive.

mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

The 26' truck would not start after loading and unloading. Every bump caused all the dashboard warning lights to go on. We made 1 trip to storage and it wouldn't start again. We drove a total of 6 miles but were charged for the entire day.

Brad C. 
Évaluation :
4

Anie was awesome to work with, she was very knowledgeable about services and rental. Made the process quick and easy to get in and out.

Spencer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
1

This is second time in a row that I've reserved a trailer at least 5 weeks in advance, then checked in on-line two days in advance and when I've arrived at the pick-up location they didn't have a trailer. First time I had to drive and extra 25 miles to get the trailer. This time the closest trailer was over 50 miles away. At the very least U-Haul should have contacted me in advance that they didn't have the trailer instead of waiting until I'm at the location and wasting time trying to correct the situation. U-Haul needs to fix their reservation system and procedures because the way it is currently I would have gotten the same results calling the same day I needed the trailer. Very frustrating.

Christopher H. 
Évaluation :
5

Was pleased with the performance of the staff.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tommy B. 
Évaluation :
3

Check the lights. They tried to give me a trailer that the lights didn't work and told me I'd be fine on an 1,5 hour highway trip. I even reserved a week ahead online

Travis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
5

Excellent customer service team!

Vicki S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
1

First off I did a 24-hour my reservation was for 5:30 a.m. lock box number 3 I arrive at 5:15 started to process check lock box no key spent an hour and a half on the phone but different associates three of them which was a waste of time I arrived back at U-Haul at 7:00 a.m. opening time at 7:05 doors was still locked I had to go out back of the facility somebody was cleaning a truck she said oh I'm sorry I didn't know the doors was still locked even if there was or wouldn't have been nobody else there the key was in lock box 2 the wrong one pick the U-Haul up noticed that the federal inspection sticker was expired June of 22 which makes you feel real safe check engine light was on I didn't really appreciate haven't hired help here to help me and no truck to load it in very poor service it will make me think twice about renting a U-Haul again or suggesting U-Haul to anybody else

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee F. 
Évaluation :
5

Keep up the good work!!!

Stacy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
4

let your employees know that smoking while going out to hook up a customer trailer was pretty trashy. Just did not seem professional

Charles C. 
Évaluation :
4

The person who waited on me was friendly and seemed to know what she was doing and what she was talking about. This location did seem understaffed both times I was there.

Leonard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna K. 
Évaluation :
5

Nothing. Sarah Hanesworth did an excellent job of helping me.

Sharon M. 
Évaluation :
5

Please make sure your sales people explain everything thoroughly to your costumers. Nobody informed me that renting one way was pretty much double what I was expecting to pay and since I was not given a printed receipt I did not know how much I was being charged till later that day. I wasn't even told the price because the lady waiting on me kept having to stop and help the trainee every couple of minutes.

Sandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma J. 
Évaluation :
1

They was extremely under staffed. It took 40 minutes to check out the truck and when I returned it took 30minutes. Only 1person working the desk

Michael C. 
Évaluation :
5

check the d rings inside to make sure they are all there and in good working order.

Bradley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A.  |  Expérience générale 
Évaluation :
5

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Dalton A.  |  Expérience générale 
Évaluation :
1

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

William C.  |  Expérience générale 
Évaluation :
5

People at both of the dealers were kind and helpful.

Deborah A.  |  Expérience générale 
Évaluation :
4

Just need better access hours.

Julie C.  |  Expérience générale 
Évaluation :
5

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SETH H.  |  Expérience générale 
Évaluation :
5

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcus c.  |  Expérience générale 
Évaluation :
1

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnte B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

meghan c.  |  Expérience générale 
Évaluation :
4

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta K.  |  Expérience générale 
Évaluation :
5

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard p.  |  Expérience générale 
Évaluation :
5

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry f.  |  Expérience générale 
Évaluation :
3

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4 for going over mileage.

Novetta K.  |  Premières impressions 
Évaluation :
5

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE T.  |  Premières impressions 
Évaluation :
2

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela l.  |  Expérience générale 
Évaluation :
5

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry f.  |  Premières impressions 
Évaluation :
5

Great experience.

Paul H.  |  Expérience générale 
Évaluation :
5

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy F.  |  Premières impressions 
Évaluation :
5

Great service

Carlos J.  |  Expérience générale 
Évaluation :
5

great service

sheri s.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

shannon p.  |  Premières impressions 
Évaluation :
5

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Roxanne N.  |  Premières impressions 
Évaluation :
5

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos J.  |  Premières impressions 
Évaluation :
5

Very helpful

john s.  |  Premières impressions 
Évaluation :
5

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda K.  |  Expérience générale 
Évaluation :
5

Storage rental rates could offer more competitive prices with the local competition.

dereck d.  |  Expérience générale 
Évaluation :
1

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina p.  |  Réservation 
Évaluation :
5

Friendly & helpful staff.

dereck d.  |  Réservation 
Évaluation :
4

The staff did not agree on some details that are on your national website.

carolyn t.  |  Expérience générale 
Évaluation :
5

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

joyce s.  |  Expérience générale 
Évaluation :
3

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos

Lena C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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