Customer Reviews for U-Haul Moving & Storage of Salt Lake

9 132 évaluations

55 E 3900 S   Salt Lake City, UT 84107
(3900 S and State Behind KFC)

(801) 266-3733

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 266-3733

55 E 3900 S
Salt Lake City, UT 84107
(3900 S and State Behind KFC)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff was AMAZING!!!!!!!! Simply amazing. They went above and beyond to help me. When the gal at the front desk didn't know what to do, her co-worker that was clearly off of the clock and just stopping by, stopped to help her and then took over so we could get what we needed quickly. She was fast and efficient. Explained everything to me clearly and walked me to my storage unit so I got what I needed. On the following day, I received a phone call from the manager, Steve and he had found my credit card. He held it securely for me until I was able to come pick it up. I was so impressed with the honesty of this facility and how friendly everyone was. Will always go back to this place when I need a U-Haul. Always.

JOSUE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Very helpful to my wife at drop off!

Eric B. 
Évaluation :
5

Fast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn't!!!!

Kristen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Porter R.  |  Premières impressions 
Évaluation :
5

How is great and easy to rent a truck

KWAN H. 
Évaluation :
4

The original Moving Help vendor was a disaster and should be removed from your network. Their last-minute replacement was fantastic. Merci.

Joseph F. 
Évaluation :
5

Was a “smooth” process. Great staff.

MASON E. 
Évaluation :
5

None.

Brian C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAREN G. 
Évaluation :
1

Bent bracket on car dolly ended up costing me 1200 dollars. Proprietary equipment means you can charge whatever the fuck you want for a tiny repair

FORREST R. 
Évaluation :
2

The guy that helped me seemed forceful and unfriendly; I stated with a joke but later realized that he was too serious with giving me conditions instead of being a decent customer service representative… It doesn't matter how much money I pay for a service but am usually uncomfortable when there's no smile involved…

BORBOR G. 
Évaluation :
5

I thought your webpage would automatically have me go to the nearest location to my zip code but instead had me 8-10 miles from my home. I went to the one closest to my house and they couldn't transfer my order

MARCUS S. 
Évaluation :
5

They were so nice

TAMARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
2

We were 3 minutes late and they charged me. The guy at the register couldn't really speak English, not against annoying but if they are in customer service they should be able to communicate with their customers.

keanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON E. 
Évaluation :
4

Natasha was very helpful

John M H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE G. 
Évaluation :
5

These guys are awesome. They tried so hard to help me get my credit card switched for payment. Wasn't able to make it happen, but their willingness to help was amazing!! Seriously a great team. Changed my opinion about uhaul being a chaotic and annoying place to rent from.

KRISTY B. 
Évaluation :
4

All went well and as expected. No suggestions

ROBERT S. 
Évaluation :
1

Trailer wasn't secured properly by our tech and came off ball hitch.

MARC A. 
Évaluation :
3

Your system needs to be more flexible if their are multiple contracts that are setup under one customer. For example, if a customer decides to use the ubox/trailer pick-up and drop off service, it was terribly difficult to connect with someone that could add a ubox to my existing contract. They often would just make a new contract. The phone system automatically forwards to the call center when sometimes I'm just willing to wait to talk to someone at the local store so that things are setup correctly. When it came to get my uboxes delivered, I spent probably 5 hours on the phone and then decided to drive to the location to resolve the issue. I was there for about an hour trying to get the system to allow the contracts to be combined and delivered to my home and then picked up empty. It was a real pain. The service to be able to load a ubox one at a time and pick up a new one is great...though the pain of trying to get things delivered would veer me away from moving this way again. Hope this helps someone in the future.

Ryan R. 
Évaluation :
1

I was one hour late returning two dollys and they charged me for a whole additional day. I don't think that is good customer service. I was already paying for an extra day, then the one hour makes it a 3rd day no exceptions. I will not come back to this location. It is only $14 but it's about the principle. They have dollys everywhere in that store there is no shortage of them. No reason for that kind of treatment to a loyal customer.

JAYCEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
3

Said we may get a bill even though we already paid and had contract in hand.

THOMAS K. 
Évaluation :
5

I wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.

Aweis O.  |  Expérience générale 
Évaluation :
5

Once I pay my balance please don't add charges for extra without contacting customer.

PYLLIS or Philli H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl Heinz V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
4

You need to properly maintain your vehicles. The coolant level was very low. The service engine light kept coming on, vehicle needed an oil change. And the summer washer fluid froze the system up. These are things that can easily be fixed.

Roland R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Premières impressions 
Évaluation :
5

Everything was great

CASEY D. 
Évaluation :
5

Great staff always helpful and accommodating. The facility was always clean

MARK S.  |  Expérience générale 
Évaluation :
3

We picked up the truck after someone stole gas from this location, then was told to bring it back with a quarter of a tank and he would give a us a small credit.. we filled the truck not knowing how much this truck was going to use beings that we have never rented one. We drove 10 miles and had to bring it back with over three quarters of a tank and was told no extra credit as they did not ask us to bring it back with 3/4 of a tank and said and we did not ask to pick up a truck that was empty.. unsatisfied!!!!

Homer B. 
Évaluation :
5

The woman who help attached the trailer was really knowledgeable and helpful. I wished I asked her name because she was really competent and made us feel comfortable.

Alexander S. 
Évaluation :
5

The people were great; attentive, happy to help, and actively troubleshooting when the system went down.

JENNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES DENNIS M. 
Évaluation :
2

Honor your guarantee when the reservation falls through.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett E.  |  Premières impressions 
Évaluation :
5

Great service

Don R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORLENA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

100 %

pedro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Awesome customer services. I returned the truck after store hours and it was an extremely easy experience! The price was way lower than I expected. I will definitely come back for more equipment when I need it!

FRANK W. 
Évaluation :
5

Continue excellent service

amir H. 
Évaluation :
5

Rien

CHARLES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMILIO A. 
Évaluation :
1

Broke down. Found out that the vehicle had broken down for me and the last two renters. Test drive your vehicles before you send them back out to customers!........ Please for my safety and both of our convenience.

Adam Z. 
Évaluation :
5

Natasha and one of the maintenance mechanics (didn't get his name) went above and beyond to help me get my truck to connect to the AT I rented. They were absolutely fabulous to work with and I'm so grateful for their help. I would definitely recommend this location to friends and family!

AMI W. 
Évaluation :
5

Steve is the best. His customer service is amazing.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy B. 
Évaluation :
1

Manager Was very rude and did not help to resolve my questions.

PABLO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERLIN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir H. 
Évaluation :
1

The staff tried to lie an say the truck was full an it was at a quater tank when i picked it up when that dident work they tryed to say there was damage to truck they wasted my time and made me angry trying to lie like they did and still got me for $180 the only one. That wasworth keeping was the gentlemen with tatoo bye his eye. This statement should tell you how i feel now about uhaul at this location!

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Truly great overall. Well done.

Corby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Everything was great, wondering if you guys sell one of your trailers?

MOHAMMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN R. 
Évaluation :
5

Nice people good service

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
2

When I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.

CAMI g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick H.  |  Premières impressions 
Évaluation :
4

My only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.

DARYL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL C. 
Évaluation :
5

Very helpful, professional and prompt. I enjoy doing business with Uhaul at 3900 S 55 E in Salt Lake City!

Kim D. 
Évaluation :
5

Great experience renting from Uhaul - thanks,

JONATHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

Have someone waiting on customers. I should not watch a guy in a chair not help me. I dont care what his dang job is a customer is #1. Kick that lazy salesman phone guy what ever he was setting up stairs doing nothing while I was waiting. I had to ask him to help me instead he sent me looking for a guy outside.

Gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED H. 
Évaluation :
1

I reserved a 9 foot van for pick up in Draper, UT. I was never notified that my van was not going to be available. I was sent to another locale in Sandy, UT. They did not have a van their either, so I was sent to a third location. Finally, this location had a van and the service was great!

TERRENCE O. 
Évaluation :
2

I got charged for 3 gallons of fuel, but when I look at the contracts I returned with more fuel than I left with. The guy who set us up when we checked out when we picked up the rental was great though

Alex H. 
Évaluation :
5

My experience was very good. A few changes were needed and the U-Haul staff made the changes very smoothly. The service associates were very knowledgeable when quoting rates and letting us know how it all works.

Robert L. 
Évaluation :
4

Agents at the counter seem short handed and distracted and inattentive to customer being attended to and rushed checkout. Neat store

KOLAWOLE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

I always receive excellent customer service at this location. They go the extra mile to make sure everything is taken care of.

Donnielle S. 
Évaluation :
4

Pay closer attention to the actual reservation and details in it. They tried to give us a bigger truck and a small mattress cover.

Robbie C. 
Évaluation :
5

Great service.

Rex M. 
Évaluation :
4

Just make sure you verify rental date. I called for a Sunday rental and they made the reservation for Monday. Fortunately they took care of me and went over and above my expectations

KENNETH V. 
Évaluation :
5

The entire experience was excellent, and it was all so easy.

MELISSA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Easy to reserve. Pickup & drop off was fast & easy.

Steven W. 
Évaluation :
5

Derek and the complete management team did an amazing job keeping track of the U Box units, our trailer needs and access. This location is absolutely fabulous.

GERALD G. 
Évaluation :
5

Steve and all other staff members were super helpful when we turned the equipment back in. Thank you!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
5

The check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.

Danielle O.  |  Premières impressions 
Évaluation :
5

They were very friendly and a big help to my husband.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tansug M. 
Évaluation :
5

Your staff is excellent I've used them before and I enjoy the experience. You guys are lucky to have that whole team there

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin W. 
Évaluation :
5

All the personnel were efficient, and pleasant. At this time when everyone is short handed and stressed they did a great job. Thank you, Van Brown

VAN B. 
Évaluation :
3

The truck smelled funky and it had trash in it from the last user... whole can of red bull under the seat. The truck was covered in bugs from the last trip and the window had bugs on it that I had to scrub off at my first stop.

THOMAS A. 
Évaluation :
2

You should offer pro rated rent for the last month. I think it's predatory to have me pay a full month's worth for 3 days

JUAN D.  |  Expérience générale 
Évaluation :
5

Tires where almost worn out on the trailer.

Jacob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

Shana was very helpful

Shannon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie L.  |  Online Move In 
Évaluation :
4

Everyone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need

Ben W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA ANN F.  |  Premières impressions 
Évaluation :
2

I have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5

Tiffeny R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERLIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan E.  |  Premières impressions 
Évaluation :
4

No comment

VERONICA F.  |  Premières impressions 
Évaluation :
5

Clean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.

Ilana H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerilyn H.  |  Premières impressions 
Évaluation :
5

Shannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!

Ramon Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda l.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassie R.  |  Premières impressions 
Évaluation :
5

Is very well located and very convient to get to there very friendly people id recomend them to anybody...

TOMMY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra H.  |  Premières impressions 
Évaluation :
1

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Scott P.  |  Premières impressions 
Évaluation :
4

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Richard H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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