The equipment and UHaul were great but it was A1 Moving Specialists that I have an issue with. I worked for a moving company for 8 years and know what it takes to make a smooth, professional move. We had all items packed and labeled according to what was in the box and specially labeled fragile where necessary. We had several glasses and heirloom China plates that were shattered that were in dish boxes, individually wrapped and in the own cell. We also had three different sizes of shrink wrap, two dozen moving pads and a couch cover. All of this was available for their use to protect the couch and chairs during the move and used the couch cover only when in the truck, never using it when moving it thus resulting in dirty hand marks all over. There was an inch square chunk broken off the inside arm from one of our chairs that had to have a heavy object fall on it, all of these damages could have been prevented if they would have been more professional. At my initial contact with David Rosier I did discuss insurance and the procedure for any damage, and he assured me that they never had any damage and were very careful and if there were any damage, he would take care of it. This was not even close to being true, he was combative had every excuse in the book that it was my fault. But what made me aware that he wasn't going to address any of my concerns to my satisfaction was when I brought up that I had paid for 3 men for 4 hours but actually had 2 men for 4 hours and should have a refund for the third man, what I got from him was they had to work harder and longer because of the missing third man and there would not be a refund. I would highly NOT recommend this company if you value your possessions.JOHN C.
Customer Reviews for U-Haul Moving & Storage of Salt Lake
Pour nous contacter
Salt Lake City, UT 84107
(3900 S and State Behind KFC)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CATHERINE N.
Le client n'a pas laissé de commentaire.Mark L.
Need lights in side storage room. No matter d side of storage roomsSTEPHANIE P. | Expérience générale
Le client n'a pas laissé de commentaire.MERLIN W. | Premières impressions
Just keep up the good work.CLYDE M.
Le client n'a pas laissé de commentaire.Yueh-Way S.
Le client n'a pas laissé de commentaire.LANI K.
Le client n'a pas laissé de commentaire.Oghenekevwe O.
Le client n'a pas laissé de commentaire.Carriene P.
Thank you for allowing me to use your Storage Box until my daughter could come pick up.. Very helpful. Great team and Thank you againDeborah C.
Le client n'a pas laissé de commentaire.Donald K.
Your people made us feel important and explained everything in detail. they were veryfriendly and helpfulShirley B.
The Manager, Davion, was great. Very professional and courteous.WILLIAM F.
Le client n'a pas laissé de commentaire.Edward U.
Le client n'a pas laissé de commentaire.Jared B.
5 minutes in and out to drop off a trailer. 3 people helping me right away. The hours on Google were incorrect, said the place was closed. Likely the 800-number told me they were still open so I could drop off.Mike D.
Le client n'a pas laissé de commentaire.Dave G.
They sent me with about a quarter tank of gas, which in my opinion, is unacceptable. They should be sending out rentals with a full tank of gas, or at the very least, 3/4.Hollie H.
We rented two trailers, so I've submitted this comment already, but because I so appreciated the great service at this location, here it is again: I really appreciated the customer service. There was no wait and there were multiple employees on hand to help, get the paperwork done, and help us attach the trailers to our vehicles. They were positive and personable. I also really appreciated the general manager who took time when I called to answer my questions, and reassured me that the timing and costing would be exactly as promised, and it was. Merci.STEPHENIE M.
I really appreciated the customer service. There was no wait and there were multiple employees on hand to help, get the paperwork done, and help us attach the trailers to our vehicles. They were positive and personable. I also really appreciated the general manager who took time when I called to answer my questions, and reassured me that the timing and costing would be exactly as promised, and it was. Merci.September M.
All my friends moving from California to Salt Lake should use this location. They were speedy and very personable!DEAN L.
Le client n'a pas laissé de commentaire.Wayne S.
Le client n'a pas laissé de commentaire.GERALD S.
The service was excellent.Felipe S.
customer services was excellent from front counter to the lady who hooked up my trailer!Mark S.
Honestly, this whole process and experience was far more seamless than I expected and went better than I even imagined or hoped it would. I would 100 % use the Uhaul Ubox Service to move again in the future!Raylen W.
Le client n'a pas laissé de commentaire.Spencer S.
Excellent staff, very friendly and helpful!SPENCER S.
Le client n'a pas laissé de commentaire.Nina F.
My stuff is in the vehicle and nobody called to remind me. I'm calling today to try and retrieve. Work harder to be more proactive for paying customers.Chad B.
Le client n'a pas laissé de commentaire.JOHN C.
Moved from Massachusetts to Utah and every aspect of U-Box was first class. Staff were great on the phone and in person, container itself was great. Staff were on top of it in terms of scheduling drop off, transport and delivery. If I ever make a move of this scope again I'm going with a U-Box.Ryan G.
Le client n'a pas laissé de commentaire.SANDEEP R.
Le client n'a pas laissé de commentaire.Jeffrey S.
Very friendly staff.JEFFREY S.
This place told me everything the other place did wrong and helped me outCLAIRE T.
Didn't like the fact of the prices increased every month way too expensiveBRIAN B. | Expérience générale
Le client n'a pas laissé de commentaire.OSWALD H.
The young men at the drop off area were foul-mouthed and unprofessional.Jason K.
Easy online reservation. Great customer service.Neil S.
There was water inside the trailer following rain which may have resulted from a leak in the top of the trailer.Amanda S.
Le client n'a pas laissé de commentaire.TIMOTHY Y.
The gentleman who checked me out was excellent. Truck had signs of heavy use but ran fine and was safe. I am grateful they were working when I needed the help. Merci.Peter H.
Truck was not washed, truck dirty, from previous tripTerry S.
Le client n'a pas laissé de commentaire.Fern R.
Horrible customer service! We were an hour late and still got charged 40 dollars even after paying 176 for the uhaul and 60 I gas! You guys do realize a lot of These people moving are moving due to hard ships!? The fact that your two female front end people were not understanding and completely rude about the situation of us being limited in funds right now shows me there's no future service or recomended service I'm going to give to you guys! I will be going to budget or Penske next time!Micah F.
Le client n'a pas laissé de commentaire.MATTHEW RICHARD P.
Le client n'a pas laissé de commentaire.CYNTHIA R.
Le client n'a pas laissé de commentaire.Sean W.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Sam S.
They are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!Bradley G. | Expérience générale
U-haul truck we rented smelled like smoke. It wasn't too bad but after not driving for a bit then getting back in it's definitely noticeable. May need to clean a bit more.COREY D.
Le client n'a pas laissé de commentaire.HUGO R.
Everything is great keep up the good work.Willie N.
Le client n'a pas laissé de commentaire.MAGDALENA R.
Keep the great front desk people who assisted us.ELIZABETH R.
Le client n'a pas laissé de commentaire.KELSEA NICOLE Z.
Le client n'a pas laissé de commentaire.MILAGRO P.
Your system was down upon return and I had to sit there for 45 min. After hours return needs helpBart H.
Le client n'a pas laissé de commentaire.KEVIN K.
Excellent customer service and efficiency!Danielle Brooke A. | Expérience générale
They were fast and efficientmichael S.
Wait at check is was rather long. 30 minutesDon H.
Le client n'a pas laissé de commentaire.Alex V. | Expérience générale
Le client n'a pas laissé de commentaire.HENRY D.
Le client n'a pas laissé de commentaire.NICHOLAS B.
Le client n'a pas laissé de commentaire.Aleia K.
I was glad that I was able to rent from them at the last minute. My daughter had reserved a vehicle at the Salt Lake Mid-City location (415 2100 S, Salt Lake City, UT 84115). I arrived at 2:40pm for a 3pm reservation, but the computers crashed and I booked the 2nd location while hearing that the original location could not do anything. I returned the vehicle after this location closed, and the location would not register on my phone. I went on-line and chatted with Dawn and she was able to make notes and I did not not incur any additional charges.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.BRETT R.
Le client n'a pas laissé de commentaire.JENNIFER V.
Le client n'a pas laissé de commentaire.MEAGAN S.
Le client n'a pas laissé de commentaire.Ruth D.
Le client n'a pas laissé de commentaire.Cody M.
You advertise 25 $rentals on all your trucks and billboards. When I came in for a rental I was blindsided by a mileage fee, an insurance fee, and a stupid 1,00 $ that I don't even remember what it was for. Then I had to top of the gas tank. If I am already paying per mile why doesn't that cover gas cost? On top of that I had to drive all the way back to salt lake to return the truck because you wanted to charge me over 200 $extra to leave it in Provo... trash! I would not recommend Uhaul, I will definitely use another company in the future.MACKAY B.
For the space like a "less than a small closet size" the cost is too high and should remain I feel around 70 $-75. I would pay that as I was there over 20 years and felt even 99 $was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of 900 $SHARRON C. | Expérience générale
Le client n'a pas laissé de commentaire.William K.
I pulled into the first U-haul driveway I came to, which I did not know was around the corner from the front, and unloaded my car. I couldn't find the office, and finally someone directed me to where I should have been. The computer incorrectly insisted I was at the wrong drop-off location. The workers were helpful and friendly and somehow resolved the problem.Gregory M.
Le client n'a pas laissé de commentaire.Bear C. | Expérience générale
Everything was great for your Salt Lake City location.DAVID M.
Le client n'a pas laissé de commentaire.JOHN S.
THE BLUE UHAUL BLANKETS TURNED MY WHITE COUCH BLUE. NOT GOOD.Margaret R.
Our box was delivered a week late with no communication to us about it. It required hours of phone calls and to finally get in touch with someone to help us. It was then delivered but n taken care of it looked like it had been dropped and shaken around boxes and items were broken. And then we were charged more money after being told we would be refunded.Karin J.
Le client n'a pas laissé de commentaire.Jon S.
Staff manager was clearly overworked but was doing an amazing job juggling my pick-up, hiring new help, and generally giving guidance to the rest of the staff. She is amazing.JEFFREY P.
Le client n'a pas laissé de commentaire.Damion H.
Le client n'a pas laissé de commentaire.Shannon O.
More representatives at the counter, the gentleman that served me was great but he had a line of six people waiting for him at one point. The establishment was well staffed at the time, but very busy in the morning.Casey B.
U-Haul Moving & Storage of Salt Lake were amazing. Super kind and helpful. Above and beyond customer serviceAlex S.
They nickel and dime you.PENNY P.
Plenty of staff on hand for a Saturday and they were very helpful and pleasant.ALAN Z.
Didn't have anything in stock. Didn't tell me their was a â€œafter hours return feeâ€ which is 20$ and my rental was only 28$. The best part of my experience was their employe named Mark. His customer was outstanding. -Parker KentPARKER K.
I found the experience excellentRichard K.
The staff was not super courteousâ€¦ I always find it annoying when I walk into a place and there is a line, with numerous employees around but not helping customersâ€¦there were as many as 6 employees in the lobby and only 2 were helping customers. Maybe they had other things they were doing, but maybe don't be in view of waiting customers if you can't help them.. very frustrating. Then when I was helped, the staff member was discourteous and kept telling me I was returning my 12 giant flip top crates to The wrong place. I was in a truck return areaâ€¦ I was in a place labeled as â€œequipment returnâ€ but apparently it was just for trucks and vansâ€¦just not nice people, in general.Dawn C.
Le client n'a pas laissé de commentaire.KA HO C. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.Choun V.
Le client n'a pas laissé de commentaire.Jill D.
Le client n'a pas laissé de commentaire.Kirk L. | Expérience générale
Le client n'a pas laissé de commentaire.Benjamin M.
Have better directions to the return lane.Roger G.
Waited 45 mins for them to get truck out and ready at pickup. Suspension was terrible and road noise in cab was extreme. Suspected Exhaust leak was ticking every morning on start-up. And only had 1/4 tank to start, which I was told is your policy. just DUMB in my opinion, and inconvenient when you have to get gas FIRST.Mike S.
The movers didnt even use the moving pads and left them in the plastic bags which would have been more room for my belongs that were left. Also I have some damaged items due to the packing of the uboxKristen E.
Le client n'a pas laissé de commentaire.John J. | Expérience générale
Great people!Mark V.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.ZACK S.
Le client n'a pas laissé de commentaire.Jordan E. | Premières impressions
Had trouble with after hours drop off internet serviceJohn B. | Premières impressions
No commentVERONICA F. | Premières impressions
We rented the unit at the start of the pandemic to store items my son didn't need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Merci.MaryAnn P. | Expérience générale
The csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.Jada R. | Expérience générale
Clean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.Ilana H. | Premières impressions
Le client n'a pas laissé de commentaire.Steven T. | Expérience générale
Le client n'a pas laissé de commentaire.Gerilyn H. | Premières impressions
Le client n'a pas laissé de commentaire.Adrain B. | Premières impressions
Shannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!Ramon Z. | Premières impressions
I haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant BagleyGrant B. | Expérience générale
Crew was helpful and thorough. Really felt like our things were secure. The place is well managed.Anne C. | Expérience générale
I like the climate controlled storage for some of my paintings.Robert D. | Premières impressions
It is very dusty and dirty in the storage in general. Needs a clean.Tracy G. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan M. | Premières impressions
Le client n'a pas laissé de commentaire.linda l. | Online Move In
Le client n'a pas laissé de commentaire.Matthew M. | Online Move In
The only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.Jennifer S. | Expérience générale
I cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!Chris H. | Expérience générale
Le client n'a pas laissé de commentaire.Karen r. | Expérience générale
I will never use your services againRichard D. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas H. | Premières impressions
Le client n'a pas laissé de commentaire.Cassie R. | Premières impressions
Le client n'a pas laissé de commentaire.Celeste K. | Expérience générale
I had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank youKim H. | Premières impressions
Le client n'a pas laissé de commentaire.cathy s. | Premières impressions
Is very well located and very convient to get to there very friendly people id recomend them to anybody...TOMMY W. | Premières impressions
Le client n'a pas laissé de commentaire.Ken S. | Expérience générale
Le client n'a pas laissé de commentaire.TIMOTHY R. | Premières impressions
Congratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don't have to waste our time.Marcelo V. | Premières impressions
Great experienceTARIK A. | Premières impressions
The staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.ROBERT N. | Premières impressions
Le client n'a pas laissé de commentaire.Zachery h. | Premières impressions
Le client n'a pas laissé de commentaire.BRIANNA R. | Premières impressions
Le client n'a pas laissé de commentaire.Sierra H. | Premières impressions
I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is TroyScott P. | Premières impressions
My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.Richard H. | Expérience générale
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