Customer Reviews for U-Haul Moving & Storage of Salt Lake

8 968 évaluations

55 E 3900 S   Salt Lake City, UT 84107
(3900 S and State Behind KFC)

(801) 266-3733

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(801) 266-3733

55 E 3900 S
Salt Lake City, UT 84107
(3900 S and State Behind KFC)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

people is fast and kind

Noemi D. 
Évaluation :
5

Engine idled a little rough. Could use a tuneup.

Ralph R. 
Évaluation :
5

I use this locating exclusively, they always make it right!

Marc W. 
Évaluation :
5

Great customer service, we appreciate everything going very smoothe and easy and F A S T ...

Fahaivalu L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMENAK Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Service people at the counter and the people at hook up and people at return excellent

Sidney O. 
Évaluation :
4

We had a reverse light out, a tail light out, a tire got blown out, another tire was missing a chunk, the only cup holder was broken, and it was not clean inside

JOSHUA H. 
Évaluation :
5

Very helpful Very nice people

MARIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

they had two 6 x 12 trailers that I saw. one looked new and the other old. They gave me the old one. I counted 41 little tags on it from dents and things. It was well worn and rusty on the outside but clean on the inside. It pulled like a charm. I had no problems with this old trailer. It made the trip easy and less of a worry.. Alex helped me hook up and he was very patient when after hooking up the first time I measured the height in front and back and wanted to change the hitch height so that it would be perfectly level when towed.

mark R. 
Évaluation :
5

Great experience. Thanks to everyone

steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Availability of s pickup truck.

Hamid K. 
Évaluation :
1

I struggled with my overall experience with uhaul on this visit. My reservation was changed from 5400 s state street to 3900 s state street which accumulated more miles that I had to travel and costing me more money. When I arrived the location setting wasn't working on uhaul and I switched the uhaul app that made it so I can pick up the truck. It gave me the key code to get the key and it was really hard to open the lock. After 40 minutes I was finally able to leave. When I returned the app didn't work and this time the online website worked for me but took me another 40 minutes to get everything checked in. Everything just went wrong with this visit.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Expérience générale 
Évaluation :
3

After the rental, I had to call to get a partial refund because the person checking in the equipment charged me for gas even though the picture he uploaded matched what was supposed to be in there. I got a refund quickly, but it was slightly annoying.

Ronald D. 
Évaluation :
4

They did not have the vehicle that I had reserved which kind of defeats the purpose of reserving in advance. A substitute vehicle was provided but driving the substitute was much more difficult than driving the reserved vehicle would have been and it also used more fuel.

Jean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA CLARE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
4

The one way truck was clean inside with the exception of the windshield. The windshield was dirty inside and the outside was loaded with bugs.

Dan E. 
Évaluation :
3

In the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1,5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.

jessica e.  |  Expérience générale 
Évaluation :
3

I originally rented a trailer from a different location and they did not have the trailer when we arrived to get it, so we had to go across town to pick up a different one. We also had to have this trailer back earlier than my original reservation and it was further away from where we needed to be. Very disappointed and there was also no discount given.

Brian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mohea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
2

I have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5

Tiffeny R.  |  Premières impressions 
Évaluation :
4

Clean the windshield.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

Your Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!

Mark F.  |  Expérience générale 
Évaluation :
5

I showed up almost an hour late for my reservation and they kept it ready to go. I am grateful and had a good checkout and check-in experience. Kind and helpful staff. Will go back there, for sure.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

The app was super glitchy, it did not allow me to upload pictures of myself for identification verification, took forever to approve or authorize the rental on pickup, and at drop off I couldn't upload the picture of fuel level/mileage. I was able to piece it together between the app and website. Staff onsite was top notch!!

Alyssa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER H.  |  Expérience générale 
Évaluation :
1

A huge improvement would be actually reserving the equipment with a reservation. Aside from that, when something is "confirmed ready for pickup" I'd take things a step further to actually CONFIRM something is THERE and READY TO BE PICKED UP"

Chris K. 
Évaluation :
5

Staff has been extremely helpful and kind on my last 2 visits. It is much apprecaited to get both kindness and helpfulness.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
2

There was issues with charges in the which the individual at the counter was attempting to charge me an additional 300 when there should not have been. In the end everything quelle worked out because I had taken a picture off the odometer with the has level.

BRYANT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Y. 
Évaluation :
5

Thankful for the front lady and very upset with my previous experience at the Sandy location since they overbooked the trucks and I waited over 2 hours just so they can send me over to this location. I don't understand how this happened. I also did not get my discount I was suppose to so not sure who I need to speak with. Not this locations fault. But overall uhaul in Sandy.

KALEB R. 
Évaluation :
3

Storage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.

Adrain B.  |  Expérience générale 
Évaluation :
4

Wow we only had to go short distances 3 times but we definitely got the daily use out of it and it had alot of power!

DENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

the staff was very professional and awesome to interact with. Especially the guy with the orange beanie that greeted me and helped me with the retun

Christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert K. 
Évaluation :
2

Bad experience bad team members bad service in with lots cations having to buy 2 locos and having to go to multiple locations wasteing customer aka my time

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fallon L. 
Évaluation :
4

The mobile pickup did not work. Improve that process

CHRISTOPHER F. 
Évaluation :
5

Friendly, professional, helpful staff. Easy process. No surprise charges.

DEMETRIUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikel N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Steve and the entire staff are amazing. Super helpful!

Tanner B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
2

Inside of the trailer had oil and grime on the floor. Ruined cosmetic of a few items during transit. Trailer hookup seemed unsafe. Chains were twisted and bunched together at the hitch, instead of run flat through the hitch. Not sure if this is a new method, but seemed unsafe if relying on the chains to maintain the trailer connection. Long wait time for check in. Multiple counter staff were present, but preoccupied with other items during process.

Michael F. 
Évaluation :
5

The employees were very helpful and friendly. I was in and out with the trailer in a very short time. The return was even easier.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin C. 
Évaluation :
2

Lots of the bill was note clear upfront. Also I was told by phone support I wouldn't be billed by bringing equipment (dollies) back before the truck but the rental facility charged me for all 14 days anyways (rather than just the 1).

Bryan C. 
Évaluation :
4

The return prossess more secure and more informed other people there not knowing how to self drop off me either

JERRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
4

Great company and very helpful but to expensive.

Anton S. 
Évaluation :
5

The equipment and UHaul were great but it was A1 Moving Specialists that I have an issue with. I worked for a moving company for 8 years and know what it takes to make a smooth, professional move. We had all items packed and labeled according to what was in the box and specially labeled fragile where necessary. We had several glasses and heirloom China plates that were shattered that were in dish boxes, individually wrapped and in the own cell. We also had three different sizes of shrink wrap, two dozen moving pads and a couch cover. All of this was available for their use to protect the couch and chairs during the move and used the couch cover only when in the truck, never using it when moving it thus resulting in dirty hand marks all over. There was an inch square chunk broken off the inside arm from one of our chairs that had to have a heavy object fall on it, all of these damages could have been prevented if they would have been more professional. At my initial contact with David Rosier I did discuss insurance and the procedure for any damage, and he assured me that they never had any damage and were very careful and if there were any damage, he would take care of it. This was not even close to being true, he was combative had every excuse in the book that it was my fault. But what made me aware that he wasn't going to address any of my concerns to my satisfaction was when I brought up that I had paid for 3 men for 4 hours but actually had 2 men for 4 hours and should have a refund for the third man, what I got from him was they had to work harder and longer because of the missing third man and there would not be a refund. I would highly NOT recommend this company if you value your possessions.

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
3

Need lights in side storage room. No matter d side of storage rooms

STEPHANIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERLIN W.  |  Premières impressions 
Évaluation :
5

Just keep up the good work.

CLYDE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yueh-Way S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oghenekevwe O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carriene P. 
Évaluation :
5

Thank you for allowing me to use your Storage Box until my daughter could come pick up.. Very helpful. Great team and Thank you again

Deborah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Your people made us feel important and explained everything in detail. they were veryfriendly and helpful

Shirley B. 
Évaluation :
4

The Manager, Davion, was great. Very professional and courteous.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B. 
Évaluation :
5

5 minutes in and out to drop off a trailer. 3 people helping me right away. The hours on Google were incorrect, said the place was closed. Likely the 800-number told me they were still open so I could drop off.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
5

They sent me with about a quarter tank of gas, which in my opinion, is unacceptable. They should be sending out rentals with a full tank of gas, or at the very least, 3/4.

Hollie H. 
Évaluation :
5

We rented two trailers, so I've submitted this comment already, but because I so appreciated the great service at this location, here it is again: I really appreciated the customer service. There was no wait and there were multiple employees on hand to help, get the paperwork done, and help us attach the trailers to our vehicles. They were positive and personable. I also really appreciated the general manager who took time when I called to answer my questions, and reassured me that the timing and costing would be exactly as promised, and it was. Merci.

STEPHENIE M. 
Évaluation :
5

I really appreciated the customer service. There was no wait and there were multiple employees on hand to help, get the paperwork done, and help us attach the trailers to our vehicles. They were positive and personable. I also really appreciated the general manager who took time when I called to answer my questions, and reassured me that the timing and costing would be exactly as promised, and it was. Merci.

September M. 
Évaluation :
5

All my friends moving from California to Salt Lake should use this location. They were speedy and very personable!

DEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
5

The service was excellent.

Felipe S. 
Évaluation :
5

customer services was excellent from front counter to the lady who hooked up my trailer!

Mark S. 
Évaluation :
5

Honestly, this whole process and experience was far more seamless than I expected and went better than I even imagined or hoped it would. I would 100 % use the Uhaul Ubox Service to move again in the future!

Raylen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer S. 
Évaluation :
5

Excellent staff, very friendly and helpful!

SPENCER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina F. 
Évaluation :
3

My stuff is in the vehicle and nobody called to remind me. I'm calling today to try and retrieve. Work harder to be more proactive for paying customers.

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Moved from Massachusetts to Utah and every aspect of U-Box was first class. Staff were great on the phone and in person, container itself was great. Staff were on top of it in terms of scheduling drop off, transport and delivery. If I ever make a move of this scope again I'm going with a U-Box.

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDEEP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Very friendly staff.

JEFFREY S. 
Évaluation :
5

This place told me everything the other place did wrong and helped me out

CLAIRE T. 
Évaluation :
3

Didn't like the fact of the prices increased every month way too expensive

BRIAN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSWALD H. 
Évaluation :
3

The young men at the drop off area were foul-mouthed and unprofessional.

Jason K. 
Évaluation :
5

Easy online reservation. Great customer service.

Neil S. 
Évaluation :
4

There was water inside the trailer following rain which may have resulted from a leak in the top of the trailer.

Amanda S. 
Évaluation :
5

They are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!

Bradley G.  |  Expérience générale 
Évaluation :
5

Excellent customer service and efficiency!

Danielle Brooke A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex V.  |  Expérience générale 
Évaluation :
4

For the space like a "less than a small closet size" the cost is too high and should remain I feel around 70 $-75. I would pay that as I was there over 20 years and felt even 99 $was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of 900 $

SHARRON C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bear C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KA HO C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan E.  |  Premières impressions 
Évaluation :
5

Had trouble with after hours drop off internet service

John B.  |  Premières impressions 
Évaluation :
4

No comment

VERONICA F.  |  Premières impressions 
Évaluation :
5

We rented the unit at the start of the pandemic to store items my son didn't need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Merci.

MaryAnn P.  |  Expérience générale 
Évaluation :
3

The csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.

Jada R.  |  Expérience générale 
Évaluation :
5

Clean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.

Ilana H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerilyn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrain B.  |  Premières impressions 
Évaluation :
5

Shannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!

Ramon Z.  |  Premières impressions 
Évaluation :
5

I haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley

Grant B.  |  Expérience générale 
Évaluation :
5

Crew was helpful and thorough. Really felt like our things were secure. The place is well managed.

Anne C.  |  Expérience générale 
Évaluation :
5

I like the climate controlled storage for some of my paintings.

Robert D.  |  Premières impressions 
Évaluation :
4

It is very dusty and dirty in the storage in general. Needs a clean.

Tracy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda l.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Online Move In 
Évaluation :
4

The only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.

Jennifer S.  |  Expérience générale 
Évaluation :
5

I cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!

Chris H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassie R.  |  Premières impressions 
Évaluation :
5

Is very well located and very convient to get to there very friendly people id recomend them to anybody...

TOMMY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachery h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra H.  |  Premières impressions 
Évaluation :
1

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Scott P.  |  Premières impressions 
Évaluation :
4

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Richard H.  |  Expérience générale 
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