Customer Reviews for U-Haul Moving & Storage of San Angelo

Évaluation :

2

Never moved in and u Haul as of et has not reuned my money! Very disappointed!

Évaluation :

5

Professionnel

Évaluation :

5

Everything went very well and your employees are a great asset to your company.

Évaluation :

5

Fast service and promptly addressed a minor issue. Would go back again.

Évaluation :

5

excellent and efficient service from start to finish

Évaluation :

5

Convenient and efficient!

Évaluation :

5

Everyone here is super friendly and helpful.

Évaluation :

5

This place is great. It's very secure. I like it. I wish i would have gotten a storage building here sooner. Everybody working here has been So friendly and very helpful.

Évaluation :

5

it was very easy and the workers were great to work with

Évaluation :

5

Easy on line and in person check in was very helpful

Évaluation :

5

The 3 young men working on the day I rented, picked up and returned my trailer were stellar!!!! So accommodating and helpful...friendly and polite. 5 stars to UHaul and these guys. Thank YOU!

Évaluation :

5

Employees were helpful and handled my need for an extension quickly and easily. Great experience overall.

Évaluation :

5

The facility was great no problems what so ever. The customer support call center for scheduling was not that great, the were supposed to call back to schedule a three day rental but never did. Thumbs up to the facility they were awesome.

Évaluation :

5

Good customer service is the key to a great experience and the Uhaul rep in San Angelo did a good job of that.

Évaluation :

2

Equipment not inspected/ maintained. After attaching the auto trailer hitch long wait as it was identified lights not working fuse needed to be replaced. After trying to load the vehicle model I reserved online it didn't fit. Loaded a different vehicle and less than halfway there the auto trailer tire completely blew out, don't believe it was inspected properly and was a very traumatic experience. If I wasn't driving behind the uhaul we would not have known it was blown out no warning indicator tire was down to the rim. Waited 90 minutes delaying the trip longer. Asked for discount due to experience and was told only $25 could be refunded when I paid almost $800 for the rentals. Incredibly disappointing experience.

Évaluation :

5

Great customer service and rental truck, can't think of anything you need to improve on.

Évaluation :

5

The guys were the best I've had at hook ups and return

Évaluation :

4

Bobby was very helpful. The guys set up the tow dolly on the truck for me and answered all of my questions. Good experience.

Évaluation :

5

With this rental. Probably nothing. Everything went very smooth. Trucks are clean. Well maintained. Great ustomer service! Perfect!

Évaluation :

1

Poor at best, I returned the truck 1 day late due to the trailer mishap in Oklahoma ; (look into it)!!! So, your General Manager refused to rent me one of "his $19,95 Vans"! I would have had it back in 1 hour My father; whom; by the way has a 'major credit card', and would have rented it. Oh but he said;" I would have to rent another 'panel truck'! My answer to this is why, all I have to move is one bed!! Please don't hesitate to contact me if there are any questions or legitimate concerns. I declare under penalty of perjury that the information I have written is true and factual to the best of my knowledge.

Évaluation :

2

If anything could go wrong it did. First, delay in dropping off the boxes, then delay in picking up the boxes, then the double billing because the new system doesn't like checks over $3000, then then not having a ubox hauler and enough ubox trailers to take all the boxes in one go. I was forced rent a truck and to unpack the boxes into it. I was also sent a bill over the email that was not in you store system, so if i paid online woul have been another over pay situation. I was scheduled to get a 26ft truck, then not 30 minutes later called and told that someone else call their boss and my reservation was canceled, however when we packed the now smaller truckand trailer, and returned them the next day there was a 26ft truck in front of the office and another down the lot. The truck they gave us had an alignment problem and had no engine oil. When we reported this they told us that they could not do anything about the safety of the trucks, as they did not have a mechanic on staff, so they would continue to send the unsafe truck out.

Évaluation :

5

I pulled up and was done in less than 5 mins

Évaluation :

1

This is the Google review I left for you. You'd be better off selling your stuff rather than renting a vehicle or storing at this place. Made a reservation online, instructions said "skip the counter check in at the kiosk", no kiosk. Had to wait in line for the crack staff of teenagers to get off Tik-Tok and actually handle the customers. One poor lady had been there for 45min (I overheard her) as they tried to figure out a billing issue, she may still be there for all I know. Was charged for the fuel gauge being 1/32 off, how are you supposed to know how much to put back in. Place is dirty, vehicle I had smelled of wet dog, windshield had not been washed in months, no fluid in the washer either. If you don't believe my review check the overall ratings, would you buy something off Amazon with a 3,6 star rating, if you answered no then don't rent or store here.

Évaluation :

5

No improvement needed.

Évaluation :

5

Professional and courteous

Évaluation :

5

Great Staff. Always quick and painless process

Évaluation :

4

Staff was friendly, kind and efficient. Wonderful experience.

Évaluation :

4

Bobby the manager has done an outstanding job helping me retrieve my items. The reason for 4 out of 5 stars is Uhaul as a company overall has to come up with a better way and system to do business thoroughly. I was told uhaul can deliver my uboxes when in actuality they can't

Évaluation :

5

We had an excellent experience. The employees were polite and helpful and always carried my purchases to the car. Everything went smoothly. Thank you all!

Évaluation :

5

Great staff and easy use of storage!

Évaluation :

5

I was told the containers arrived late due to the carrier having an issue and not being able to transport them on time. Other than that my experience has been fantastic with Uhaul. Thanks for all of the updates and incredible customer service. 10/10 would use again.

Évaluation :

5

Your staff although young at this location are always very nice, responsible and respectful, you don't see this all the time!!

Évaluation :

4

The location called me around 2:45 in the afternoon asking when I was going to return the trailer when I had returned it at 10:20 that morning. They need to get that right.

Évaluation :

5

They even gave us water!

Évaluation :

5

They were very professional and gracious with the needs for my move.

Évaluation :

5

The person that helped was an exemplary employee of uhaul. He had a great attitude and was willing to assist me with my issue stemming from the abilene office.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

they were organized and the pick-up went very smoothly.

Évaluation :

4

Staff helped me to make sure the car hauler was connected well and talked me through the use of it. When I dropped it off that afternoon it was a quick painless process. Easy peasy. Thanks!

Évaluation :

4

Van said oil needs to be changed. Windows were very dirty, no airbag on customer side.

Évaluation :

1

Employee that hooked up my trailer forgot to close the latch on the trailer and sent me on my way. I checked before pulling off and found the issue. The extension used for the wires was too long and was not properly looped in any way. It rubbed the road causing the lights on the trailer to malfunction.

Évaluation :

5

Staff at pickup location were friendly and helpful!!! Truck was received over 4 quarts low on oil. Added 4 quarts of dexos 5w30 at my own expense to make truck safe to drive.

Évaluation :

5

I dropped off after hours, so I didn't meet the staff or go inside, but that location has been the main U-haul location in my hometown ever since I moved there back in the late 80's, so they must be doing everything right. I no longer live there, but if there and needing a U-haul, that's where I'd go.

Évaluation :

3

PUT THE STRAPS ON RIGHT! The kid who strapped my car on the tow dolly didn't center the ratchet on the tire. Consequently my tire CAME OUT OF THE STRAP ON ONE SIDE GOING OVER THE CASCADE MOUNTAINS. luckily as we were leaving our hotel I noticed it was loose. We had to unload the car and drive to the nearest uhaul because we had no idea how to put it back on. The uhaul vendor is the one who figured out what went wrong and wanted to charge us a rebook fee! For their mistake. Since I didn't want to pay the fee he walked me through reloading the car WRONG for free. The next morning I notice that the wheels were coming lose again and noticed a sign that said ratchet strap must go UNDER this bar. He had shown me different. Once I redid the straps the right way my car finally stopped shifting on the tow dolly. Will probably not use uhaul again simply because their employees are not trained well AND I COULD HAVE DIED BECAUSE OF IT.

Évaluation :

5

Have more appliance dollies on hand.

Évaluation :

5

Good customer service. Helped with hookup and turn in.

Évaluation :

5

Excellent service

Évaluation :

5

Great customer service!

Évaluation :

2

I went in and asked for the dates to be adjusted and they messed it up. We fixed it. In addition, I bought a ball for my hitch from the location and asked for help putting it on. The drop off person who unhitched the trailer said the ball was barely still attached.

Évaluation :

5

The staff were very kind and helpful. Anytime I had a question, they immediately had an answer. I was very grateful for their politeness after the hours of driving.

Évaluation :

5

Merci

Évaluation :

5

Staff was very courteous and flexible which made our move out easy.

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

Hayden is a blessing, he has worked with due to my medical issues and catching covid. He was very understanding and just all around good person. He does what he can or finds any type of solution to help others out as best as possible. I would and will continue to rent from this facility, the office workers are always very pleasant as well I always greet with a smile and say thank you when we're leaving all around great team

Évaluation :

5

Lovely service. Very helpful. Was able to give us a better option then we originally had, making it much easier for us to move. Friendly and great customer service.

Évaluation :

5

The staff welcomed us in a cordial manner and answered our questions responsibly.

Évaluation :

5

Ok

Évaluation :

5

Awesome staff I left something in the cab and they called me right away. The truck was clean and drove great the whole way. The storage was very clean easy to find and had plenty of room to unload while others could drive by safely. Overall it was a great experience and I'll definitely keep coming back

Évaluation :

2

Was over charged by almost 300$ was told an email would be sent to me explaining that it would be refunded by a guy in the San angelo branch named dylan... I nvr received the email nor an updated version of the reciept.. please lmk whatbis going to be about this. Katie weaver 3255005751 or katieweaver65@yahoo.com.

Évaluation :

5

UHAUL storage had better prices for storage unit, longer office hours, and convenient location for my needs.

Évaluation :

2

I feel the price was over the top - reasonable when I started renting, but took significant jumps year after year. The staff constantly parked in front of my unit. And if I was ever so much as a day late paying, I would get rude, threatening emails about confiscating my stuff and kicking me out. I have a credit score of 822 - I would never skip out on owed payment. Yet the rude emails made me feel like a beggar. I will not be recommending your facility to anyone I care for. Merci.

Évaluation :

5

The two young men who received us were throughly versed in their knowledge of the facility and encouragingly provided direction and support for our present and future needs.

Évaluation :

5

The guy I spoke to in San Angelo he was really good at his job really honest and he really did me really good he knew what I wanted and what size and he took care of me I forgot his name but he is really good thank you guys

Évaluation :

5

During a very stressful move, uhaul staff in San Angelo and the uhaul policies that provided available storage for 30 days in an emergency situation allowed me to get my move complete by myself. Hayden, the young men and lady at the location and call center were so helpful and efficient every time.

Évaluation :

5

Great staff! Very helpful and friendly!

Évaluation :

5

Derrick was a great help. All staff were great. I will always continue to use U-haul.

Évaluation :

5

I enjoyed y’all stores buildings, I just wish y’all have bigger storage buildings!

Évaluation :

2

Very slow staff And very expensive

Évaluation :

5

Awesome experience

Évaluation :

5

Hayden was prompt on calling me about an email he received of me looking for a storage unit gave me all the information n took care of it on the phone.He was very polite,courteous and professional.Thank U Hayden

Évaluation :

3

no comment

Évaluation :

5

Great company

Évaluation :

5

Good service

Évaluation :

5

Would rent again

Évaluation :

2

I moved out on the 18th not the 22nd your guys in there were so slow that Grandma was faster than they were and she was dead

Évaluation :

5

Thank you all . Danny Young

Évaluation :

3

Botton if storage not sealed in one corner and open on top between compartments. Mice droppings. Increased cost did not justify storage space size.

Évaluation :

1

I was very impressed by the 2 friendly gentlemen that was working in the front. They addressed my questions and recommended other services. They were friendly it took no time at all to get the last minute service that was needed. I was very satisfied with the uhaul service in San Angelo, Texas. I would recommend this store to anyone. You will not be disappointed. Thanks Uhaul.

Évaluation :

3

Our storage unit had a leak so a lot of clothes and wall decor got ruined due to mold . Other than that it did it's job .

Évaluation :

5

Give them a raise

Évaluation :

5

Uhaul in general is an impressive company and this store and facility in particular is the best of the best. From the folks who work the counter and will carry supplies to your car to the manager who when we first started renting the unit ran me to my house in the neighborhood when my wife and I had a problem with one of our cars there. We are using Uhaul for our move and will definitely use them if we need storage in our new town. Merci.

Évaluation :

3

The storage units need refurbished. A little pricey compared to others. Was convenient due to uboxes being there. The employees work very hard and are very busy. But the place is overburdened. I don't like to go there because it takes a very long time for service. There aren't enough employees for the amount of customers.

Évaluation :

5

Only issue is the storage is a little tight in some areas for the bigger trucks

Évaluation :

5

The customer service that I received was very courteous friendly and they seem to understand our situation on hand and really enjoyed doing business with you thank you very

Évaluation :

5

Good Job

Évaluation :

5

Staff very professional and knowlegeable

Évaluation :

5

The staff was helpful and kind!

Évaluation :

5

Both the San Angelo facility as well as the Houston facility and employees made this unexpected rental need a very easy experience. Couldn't be more satisfied. The San Angelo employees went above and beyond to be helpful. Je les recommande fortement. 

Évaluation :

3

The unit was dirty as can be when I arrived and over the 2 months I had my items stored there they became absolutely covered in dirt that fell from the ceiling. If I didn't have a plastic cover over my mattress and vehicles seats they would have been ruined. Not a terrible experience but nothing was said about the dirt to me prior to moving my personal belongings in which definitely should have happened. Additionally, there were no lights in the unit itself which was unfortunate but a lock was provided to me so that was nice, didn't have to purchase or use my own.

Évaluation :

5

Very helpful

Évaluation :

5

Thanks for having everything we needed to store our things and get were we needed to go in a uhaul truck i would recommend you guys anytime i here someone needs to move God bless and be safe out there

Évaluation :

5

Great staff and facility. Would recommend to all my friends.

Évaluation :

5

There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

Évaluation :

5

Very professional and understanding

Évaluation :

5

The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

Évaluation :

5

The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

Évaluation :

5

My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Évaluation :

5

I had great experience.

Évaluation :

5

Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

Évaluation :

3

I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Évaluation :

5

They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Évaluation :

5

Awesome

Évaluation :

5

Great service and people

Évaluation :

5

Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Évaluation :

5

Nice place. Secure.

Évaluation :

4

The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn't take him away from serving customers inside.

Évaluation :

5

Great staff

Évaluation :

5

I am so impressed with the customer service at this U-haul. You have a good team at this store.

Évaluation :

5

If I need a storage facility in the future, I will choose u-haul again everytime.

Évaluation :

5

very friendly, courteous, and informative. did a great job! Will recommend to everyone .

Évaluation :

5

The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Évaluation :

5

Great Service and Very Professional, Friendly and Courtesy Employees!

Évaluation :