Customer Reviews for U-Haul Moving & Storage of San Angelo

Évaluation :

2

When returning equipment your employees should be friendly and not throw little temper tantrums !

Évaluation :

4

I did not"tear" into clerks at either location bacause the whole problem is corp management. also, why is so much inventory allocated to local only??

Évaluation :

5

I used a 6 by 12 with a ramp in the past for my utv. The trailers have chance where anything over 5 feet width will not go in any longer. So I got home with the trailer and it would not work for me. I went back and got another trailer that would work and the young men that helped me on both occasions were so gracious and helpful. They got me fixed up in no time and changed everything over very quickly. A smooth process!!! Thanks for hiring young people with Great attitudes.

Évaluation :

2

Out of 4 young men, only 1 was willing to help put the trailer on my Truck. The guy that processed my paperwork was clocking out at 1pm Friday. 1 was eating. 2 others apparently had just come in. The one leaving tells the other 3 “Someone help this lady, I have to clock out at 1”......dead silence. I said “ not everyone at once”. The one eating said “ I'll go”. This is not the first time we have experienced this type of customer service, where we are not helped right away. However, the guy processing my paperwork and the one who did hitch the trailer for me, did provide me with exceptional customer service. Upon returning the trailer on Saturday 4pm, the same guy that was willing to hitched the trailer, recognized the truck, he quickly and effectively got the the trailer unhitched. You need more people who are willing to go that extra mile in customer service, especially for a name like Uhaul that we continue to trust.

Évaluation :

3

Botton if storage not sealed in one corner and open on top between compartments. Mice droppings. Increased cost did not justify storage space size.

Évaluation :

5

The two gentlemen working at the time I was there were really helpful and professional, I will definitely use uhaul again in the future

Évaluation :

5

They are awesome people. Give them a chance to help you.

Évaluation :

5

I was very satisfied with the staff, and the time it took to get my needs met. They offered so much for so little. The prices were just right. The truck was very clean and maintained. I see nothing wrong with this store. I would recommend the store in San Angelo Tx. No problems or waiting there.

Évaluation :

1

I was very impressed by the 2 friendly gentlemen that was working in the front. They addressed my questions and recommended other services. They were friendly it took no time at all to get the last minute service that was needed. I was very satisfied with the uhaul service in San Angelo, Texas. I would recommend this store to anyone. You will not be disappointed. Thanks Uhaul.

Évaluation :

3

Our storage unit had a leak so a lot of clothes and wall decor got ruined due to mold . Other than that it did it's job .

Évaluation :

5

All was great.

Évaluation :

5

Excellent customer service

Évaluation :

5

This place is the place i will go every time i need to rent a trailer. Very professional and very helpful. The employees are super nice as well. Thank you u-haul.

Évaluation :

5

Please with service except for the overall price

Évaluation :

5

I had a great experience from your knowledgeable staff.

Évaluation :

4

Though I was charged for moving blankets, there were none in stock. Maybe that could be checked before charging the customer.

Évaluation :

5

No improvement needed

Évaluation :

5

Yall are GREAT! Thanks for everything:)

Évaluation :

5

It was easy and a positive experience for me.

Évaluation :

5

Give them a raise

Évaluation :

5

Uhaul in general is an impressive company and this store and facility in particular is the best of the best. From the folks who work the counter and will carry supplies to your car to the manager who when we first started renting the unit ran me to my house in the neighborhood when my wife and I had a problem with one of our cars there. We are using Uhaul for our move and will definitely use them if we need storage in our new town. Merci.

Évaluation :

1

I was told the uhaul had 1/2 a tank. It only had a quarter of a tank. I took a picture and called and told them. They said it wasn't an issue and would take the charge off. I just looked at my charged and it says it's an extra 24 $for 8 gallons. I put gas back in. So why do I have this extra charge?

Évaluation :

5

Service was excellent!

Évaluation :

5

2nd time here to rent a vehicle. Claudia offered GREAT CUSTOMER SERVICE, each time. And I have to say all the employees had great attitudes.

Évaluation :

3

The storage units need refurbished. A little pricey compared to others. Was convenient due to uboxes being there. The employees work very hard and are very busy. But the place is overburdened. I don't like to go there because it takes a very long time for service. There aren't enough employees for the amount of customers.

Évaluation :

5

Everything went well. They didnt end up having my truck when I went but they got me right into a different one . Great service. You pay for exactly what u get and use.

Évaluation :

5

Only issue is the storage is a little tight in some areas for the bigger trucks

Évaluation :

5

Everything was great.will do business again

Évaluation :

5

Another great experience. Took about two minutes to drop off the trailer from the time I got there until I left.

Évaluation :

5

Excellent short notice service. Thanks to the entire team. RW

Évaluation :

5

Do I get deposited back

Évaluation :

5

Very great customer service for the individual who assisted me!

Évaluation :

4

Alignment is out Seat is compressed Rear lock would not function Battery is about to go out Still was able to get everything completed at least though

Évaluation :

5

They were great. Really helpful in my dire need.

Évaluation :

1

This company is Horrible

Évaluation :

5

Can't think of any improvements needed. The staff was extremely friendly and helpful.

Évaluation :

5

The customer service that I received was very courteous friendly and they seem to understand our situation on hand and really enjoyed doing business with you thank you very

Évaluation :

5

Nothing service was great, very professional

Évaluation :

4

A little more knowledge with the tail light installation / hookup.

Évaluation :

5

She met us in the parking lot and got us unhooked and out the yard in no time

Évaluation :

3

Make sure the employees wear there face masks.

Évaluation :

5

Again checking in truck and equipment was super easy.

Évaluation :

5

It would help if someone could work on holidays. Because that's when most of the people kindles and moving with help of relatives coming to visit.

Évaluation :

5

Overall experience other than the drop off was extremely unprofessional and difficult. Very unhelpful service from the start of trip. Only positive is that the truck was nice and ran well.

Évaluation :

3

i have rented from u haul lots and lots of times and the lady that helped me was very rued to me she acted like i was going to steal yall truck or something i felt like a prisoner . After arriving for my truck i waited almost 30 min, before she came inside to help me then she had me take a picture front and sideways . i told her wow ive never had to do this before and she said really then the other people must not be doing there jobs too well . i was like ok then. Some people came in behind me and rented but she didnt take thier pitcure . so why just me ?

Évaluation :

5

I did not know that dropping a trailer at U-Haul once done was an option. The Dallas, Ga. location was closed and I went to two other locations which had no space for trailers of the size I rented. The last place I visited informed me that I could merely drop the trailer at the original destination and take pictures of disconnected trailer and surroundings which I did yesterday.

Évaluation :

4

I was charged for returning the truck 1/8 lower in gas compared to how I received it. It would make since to get refunded for returning the truck and trailer 30 hrs earlier than expected

Évaluation :

5

Don't text a survey at 6:22 am.

Évaluation :

5

Good Job

Évaluation :

5

Staff very professional and knowlegeable

Évaluation :

3

If someone does not use the pads that they originally reserve be kind enough to refund them the rental cost. Or don't say your going to refund the rental cost and never do it after you have told me you would.

Évaluation :

5

Everything was wonderful. From customer service to the fast process of renting a Uhaul. I would recommend that everyone use these guys. Made moving easy 😌

Évaluation :

5

The drop off place has absolutely no parking for drop offs especially if no one is in the office. I keep getting charged for an extra day because I could not drop the truck off and drop the keys like they said to do because the truck would have had to park in the road and that was not a safe place for it and it would have been towed.

Évaluation :

3

My truck was not big enough and said online for 1 bedroom apartment and had to load a pick up truck because basic 1 bedroom apartment did not fit in the Uhaul

Évaluation :

4

Hire more people, every time I go here there's no one up front and have to wait a long time, every time

Évaluation :

4

One of the straps was severely frayed and so it was shorter. We had to let the air out of the tire to make it work. We were afraid it would break. The strap needs to be replaced. It's a safety issue. Otherwise, the trailer was perfect for what we needed.

Évaluation :

5

Cruise control for long distance trips

Évaluation :

5

Everything was great!

Évaluation :

4

We really enjoyed working With Larrell. He was kind and knowledgeable.

Évaluation :

5

The staff was helpful and kind!

Évaluation :

5

Both the San Angelo facility as well as the Houston facility and employees made this unexpected rental need a very easy experience. Couldn't be more satisfied. The San Angelo employees went above and beyond to be helpful. Je les recommande fortement. 

Évaluation :

3

The unit was dirty as can be when I arrived and over the 2 months I had my items stored there they became absolutely covered in dirt that fell from the ceiling. If I didn't have a plastic cover over my mattress and vehicles seats they would have been ruined. Not a terrible experience but nothing was said about the dirt to me prior to moving my personal belongings in which definitely should have happened. Additionally, there were no lights in the unit itself which was unfortunate but a lock was provided to me so that was nice, didn't have to purchase or use my own.

Évaluation :

5

Very helpful

Évaluation :

5

Thanks for having everything we needed to store our things and get were we needed to go in a uhaul truck i would recommend you guys anytime i here someone needs to move God bless and be safe out there

Évaluation :

5

Great staff and facility. Would recommend to all my friends.

Évaluation :

5

There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

Évaluation :

5

Very professional and understanding

Évaluation :

5

The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

Évaluation :

5

The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

Évaluation :

5

My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Évaluation :

5

I had great experience.

Évaluation :

5

Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

Évaluation :

3

I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Évaluation :

5

They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Évaluation :

5

Awesome

Évaluation :

5

Great service and people

Évaluation :

5

Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Évaluation :

5

Nice place. Secure.

Évaluation :

4

The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn't take him away from serving customers inside.

Évaluation :

5

Great staff

Évaluation :

5

I am so impressed with the customer service at this U-haul. You have a good team at this store.

Évaluation :

5

If I need a storage facility in the future, I will choose u-haul again everytime.

Évaluation :

5

very friendly, courteous, and informative. did a great job! Will recommend to everyone .

Évaluation :

5

The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Évaluation :

5

Great Service and Very Professional, Friendly and Courtesy Employees!

Évaluation :

4

T

Évaluation :

3

The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44

Évaluation :

5

Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

Évaluation :

5

The lady was very helpful and did everything she can to help out.

Évaluation :

1

People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Évaluation :

5

Amazing service and friendly staff.

Évaluation :

5

Lydia and Scott were very professional and extremely helpful. Yozefu

Évaluation :

3

I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

Évaluation :

5

Exceptional service and professional courtesy

Évaluation :

5

Very good customer service. Extremely knowledgeable and friendly.

Évaluation :

4

When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

Évaluation :

1

No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

Évaluation :

5

Very Helpful & Friendly.

Évaluation :

5

Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

Évaluation :

5

Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

Évaluation :

1

The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

Évaluation :

5

I highly recommend your storage facility..

Évaluation :

4

Quinton was a great help. Geat customer service.

Évaluation :

5

There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

Évaluation :

3

The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

Évaluation :

2

Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

Évaluation :

2

The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Évaluation :

5

Excellent customer service!