Évaluations des clients U-Haul Moving & Storage of San Angelo
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of San Angelo
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ROBERT M. le
The new trailer design is much better.
Jane C. le
When I returned the 6x12 trailer, the female employee tried to shake me down for $20. Did not sit well with me and she was a bit mouthy and defensive when I called her out on it. She spoke with another employee via her phone during my questioning her regarding attempt.
larry G. le
Hire more workers and next time let the customer put down there own mileage because I feel like we got suckered into paying more for mileage!!!
Irene S. le
Keep being yourself and having the people that you have working for you... Great customer service
Samuel E. le
Fast and friendly service every time I come here.
Philip W. le
Our truck needed regular oil top ups, it steered to the right on its own, the door fell off, the parking brake didn’t work and overall it was a very poor vehicle.
Gwendolyn K. le
Have employees that really work My first visit one employee working two called in sick Manager should have come into help On return to drop trailer two employees One working second just setting there talking playing with personally computer and eating Very unprofessional
Bryan M. le
The tire was dry rotted and went flat a few hours later. I spent more money on gas and temp repairs Then the trailer rental. When we called for help were in the middle of west Texas and customer service told us to email for help... this needs to change. I finally got the trailer to uhaul in Fort Worth and they had to replace 2 lights then put the Wrong size tire on the trailer. They then put another patched tire from another trailer on mine. They were nice but asked where I rented it from. I said uhaul. They stated the tires looked dry rotted and had been sitting in a field... I never got my product delivered on time and ended up returning the trailer early. The uhaul service in Fort Worth was horrid. The poor guy behind the counter was slammed and ripped off his head set and said f this and walked away. He did come back but he was overwhelmed. The manager never even looked our way or any other persons way the entire time 2-3 hours we were there. The guys changing the tires need training. And there was only 1 jack in the entire facility. So it took 10x longer to change the tire as they went back and forth with the jack and trailers. It was a horrible experience. I had 2 babies, a dog, and my wife with me. Imagine how you would have felt. Thank you Bryan
sheryl M. le
Nothing
Sasha G. le
This location was understaffed and the staff that were there, which was only 2 people, were incompetent and wound up having 2 mines of people standing in the lobby waiting to get helped for almost an hour! I will never go back
KAREN J. le
Professional and courteous
Linda B. le
They were very professional and everyone was very polite and easy to understand. I would use this uhaul again. Thanks for everything.
Anita K. le
The only issue we had was one of the tires on the auto transport blew out and coughs on fire. Road side assistance was called and from the first time I talked with someone from San Angelo until the guy got there to repair the tire was 3 hours which was very frustrating. Once the guy got there he said they didn’t inform him until he was half way to us that there was a fire involved although roadside says differently but either way he didn’t have the parts to replace what needed replacing. It was going to be another 3 hours before he could go and come back and repair the tire so we couldn’t wait. We drove to Wichita Falls and picked up another auto transport which the person from road side did a good job locating another one for us which was helpful!
PENNY C. le
The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.
Alicia P. le
This location was great! It was newer and so were the vehicles! It made driving 7 hours across Texas much more comfortable and much easier.
Miera M. le
Had a great experience. Had a blowout on the way and the service was fantastic!
David C. le
Would be nice if mileage was consistent. When I originally rented the 10' truck, the rate was 0.69/mile. Unfortunately I had to cancel and reschedule for the following day. At that time the rate had increased by 0.89/mile...if I would have rented 2 hours later, I noted the rate would have been 0.99/mile!! This seems almost usaris. Not customer friendly.
Jessica C. le
Very friendly staff
Tommy U. le
Comply with customer contracts and payment.
Railynn T. le
My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.
Christopher J. le
I had great experience.
grace p. le
Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!
Cody S. le
I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc
Joseph d. le
They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.
MARTA M. le
Awesome
George A. le
Great service and people
Lia c. le
Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!
Cathy m. le
Nice place. Secure.
PENNY C. le
The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn’t take him away from serving customers inside.
John S. le
Great staff
Melissa L. le
I am so impressed with the customer service at this U-haul. You have a good team at this store.
gala m. le
If I need a storage facility in the future, I will choose u-haul again everytime.
jesse s. le
very friendly, courteous, and informative. did a great job! Will recommend to everyone .
Willa B. le
The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.
Ted S. le
Great Service and Very Professional, Friendly and Courtesy Employees!
Michael C. le
X
Beverly P. le
The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44.00
Rick S. le
Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.
DAVID J. le
The lady was very helpful and did everything she can to help out.
Yemi O. le
People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional
Joshua D. le
Amazing service and friendly staff.
Yozefu R. le
Lydia and Scott were very professional and extremely helpful. Yozefu
David K. le
I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U
David D. le
Exceptional service and professional courtesy
Garry B. le
Very good customer service. Extremely knowledgeable and friendly.
ruben r. le
When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.
Santiago D. le
No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.
scott o. le
Very Helpful & Friendly.
BEVERLY P. le
Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.
RACHEL E. le
Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!
Rodrick T. le
The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu
MARTA M. le
I highly recommend your storage facility..
ruben r. le
Quinton was a great help. Geat customer service.
Barbie R. le
There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox
ruben r. le
The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.
DARIN Z. le
Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.
Christopher S. le
The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.
Yolanda S. le
Excellent customer service!
kirk r. le
Clean facility, helpful staff, they seem to be understaff at times.