The storage was clean and well kept. The climate controlled environment kept my household belongings nicely while we awaited our new home to be complete. The standout was the service from the staff. All very nice and quick to be of service. Especially Alexandra. Thank you so very much!
frank l | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd
Testimonials From Recent Customers
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Truck was dirty inside and low on gas
ROBERT BThe truck was infested with ants
SHANT'E GОтлично
VALERII PWhen selecting self-guided process for pickup it was not very convenient. The truck was not ready for a 9:00 am pick up time and the dolly was not loaded in the truck therefore I had to go inside. I was actually charged for a U-haul dolly but given the location dolly that was not very sturdy
Tyler IAbsolutely nothing. I walked in and the girls was so nice, friendly and very helpful.. I was able to rent the van that I needed within five minutes and then proceeded to bring it back about an hour later. The girl checked me out really fast and everything went very smoothly.
JODI HStaff is great, friendly.
SHAWN VAlexandra the manager at this location is amazing. The location is super friendly and clean. I have no negative remarks this is the best uhaul location I have visited.
DANILO RExcellent facility. Would definitely recommend.
CAROL H | Expérience généraleVery nice folks
WILLIAM LThe truck I reserved was not available so I was given the option of being put in another truck with severe shaking or to get a bigger truck which there was no space to park the bigger truck in my neighborhood so I had to pay to park the truck elsewhere and also the bigger truck used more gas. I was the first customer In line at opening so although they had more of the same trucks I reserved they told me they were for the other customers! Customers that were behind me or customers that had not even arrived yet. I don't understand what made them any different than me? Why couldn't the later customers get offered the truck with mechanical issues or the bigger size! There was no compromise with the cashier! She was polite about it but for me it was the principal. Especially since I frequently rent from Uhaul. I don't like nor appreciate the way I was treated!! I was advised there was no manager to speak with!
KABREINA HThe experience was very good. The staff very attentive and helpful. It was very satisfying.
BRENDA CVery good experience at reservation and at time of rental. Very professional staff.
STEPHANE VEquipment was clean, however truck has over 140k miles, needs repairs & maintenance
MELISSA SEverything went well and thank you.
ROCHELL DThe staff is top notch. They bear a high standard for uhaul
CARLTON S | Expérience généraleBest part of the UHaul experience at this location is the customer service. Staff is always friendly and knowledgeable. I really appreciate having a facility like this so close to my house and rent from here about 20 times per year.
WILLIAM MExcellent climate controlled storage facility! Friendly and knowledgeable staff. Choosing a unit size was made simple, when staff physically showed me the units I was interested in. I found the perfect size for my needs. The monthly charge for my selected unit is extremely reasonable and fits my limited budget. I am so happy I found this Uhaul facility and sooo close to my home too!
BETTY C | Premières impressionsI believe that you all should have the larger trucks pulled up when they're being rented so that customers do not have to search across the street and in a parking lot to find the truck that's assigned to them. The trucks are backed in and all I had was a plate number so I have to climb up on a big mound of dirt and check each of the trucks to try to find my truck. This is a lack of customer service.
KIM Vit was very good
Teresa L | Premières impressionsVery friendly and helpful staff
Stephen P | Expérience généraleExcelente services, connive locations and professional costumes services 🫶
Alba D | Expérience généraleIt's frustrating to scan your phone to check out on your rental vehicle after the location closed at 7pm. It's a bad idea to use this method to check out! What happened if you don't have a phone or even if the battery on the phone died? This method needs to changed because it's not user friendly to most cony!
BABOUCARR JWhen returning the vehicle after hours, the app kept glitching and kicking me off after trying to take pics of the vehicle so I just gave up. I'm not sure what info was captured in the process.
WESLEY WThe staff at this location were amazing, from the time I arrived to the time I left. I could not ask for a better experience than the one I received at this UHaul location. Thank you to the staff on Rinehart in Sanford, FL!
JONATHAN ETruck was clean and overall in good shape but no apple carplay which would've been nice.
STEPHEN JMerci
Christie C | Expérience généraleSmooth
MATTHEW SExcellent
Darryl JThis is the premier spot in Central Florida. I've recommended it to many, and I consistently receive great feedback from business associates and friends. While U-Haul can seem overwhelming, the friendly atmosphere and efficient process make the experience much more manageable. Great job, U Haul!
janis gSee prior comment.
WILLIAM LGreat service, great location.
JOSEPH WThey charged me a fuel surcharge cause said truck needed fuel never called to say anything just charged my card seen when I got home called a different person when out and checked and said they would refund all the money which they have not done as of today The staff was not helpful at all the place was not inviting
JOHN BThis is the second time that we have used this U-haul Location this is also the second time that they have not had what we requested available. We needed a flat furniture, dolly, and the dolly that they gave us did not work due to a wheel being messed up. We ended up having to go to Home Depot to buy one ourselves. The time before this, we asked for two and they were only able to give us one. If anything I would suggest that this location gets new dollies for people who need them to move.
Laura TThe vehicle had been heavily smoked in and was disgusting
Alan BThe staff at this location was a 10+ and very helpful
Louis MI had rented a small storage unit for over 10 years. My rental fees were paid by my bank and mailed in to arrive several days prior to the due date. This arrangement worked well for many years. Then about 8 months ago I began getting messages saying my payment was late and that late fees would be assessed. Then a month ago I was informed that the rent payment was so late that a lien would be placed on my unit. This was the final straw that made me decide to move my property to another storage facility. I don't know if the USPS was the problem or whether my payments were received on time but not posted to my account so that late charges could be assessed. I moved to Lakeland 9 years ago so I wasn't able to make my payments in person.
PAUL S | Expérience généraleGreat Service
SHEILA KAmazing
edison aWhen I went to pick up the truck, the truck was not pulled around for me. I had to walk across the street to go get it. The dolly and pads were not in it, so I had to load that myself too. Then upon returning the truck, I had some supplies not used and instead of giving me a credit, she charged me for them again. Then she couldn't understand why she owed me two credits. Then when finally she got it straighten out, she just hands me the paperwork and says, "here you go." No thank you, no sorry for the delay. Like it was my fault or I was an inconvenience to her day.
Jose CExcellent service à la clientèle. Would not go anywhere else.
Janet TThe the entire U-Haul crew, from start to finish were very helpful and made the move a lot easier. Thank you all.
Danny MVery easy. Nice job. No suggestions for improvement.
Joseph CI've been dealing with UHaul since in open in Sanford on Rinehart. Never had a problem. Alexandria is so sweet. It was a real pleasure working with her and her staff.
Janet TExcellent customer service and great experience.
edward gthe staff was very helpful and professional, I would recommend this facility
AARON WTruck needs new brakes, service when checking in and out was slow.
Aura ODan and the young lady who waited on us, both we're very professional and kind and also respectful also.
AARON WS.O.
Donald GVery helpful, friendly and accommodating. Will use this location for all future needs. Thank you, Kim Rogers
Kimberly ROverall experience was excellent
Hal BAlexandria and Paul are the best been dealing with them for years. Facility is always clean unlike Cubesmart
DOLORES C | Premières impressionsWarn the customer if there is no tilted steering wheel and no ramp. I had not known that the truck I rented didn't have a steering wheel that could adjust, and it was in my line of vision so I had to sit awkwardly to the side to drive.
stacy bCustomer service was very pleasant, helpful and accommodating. I will be going back again and highly recommend this store.
ellie mEverything was great
Earl WHad to wait quite a while at front counter. Frustrating.
Richard VFriendly, prompt service. Great vehicles.
Robert Bgreat service
William FCassandra was very friendly and helpful. No issues with the rental,the truck or the return.
Richard SI would give all your staff a raise.
Jonathan C | Premières impressionsVery good!
william w | Expérience généraleThe front desk assistance was above a 10 and 5 stars highly recommend
Brenda R | Premières impressionsSatisfied with the service. Thank you
Benetta D | Expérience généraleWe have used the U-Haul facility at Rinehart Rd. In Sanford Fl 8 to 10 times in the past 12 months and found Alexandra, Donald and others to be friendly, helpful and professional. We would recommend them.
pam F | Expérience généraleThe staff was amazing especially the manager. She was very helpful made my experience renting my van and storage space very smooth. She's very knowledgeable of procedures and equipment. Top tier service thanks again.
Bebiane G | Expérience généraleThe Manager and her staff were very friendly and helpful.
Michael B | Expérience généraleThe personnel managing this U-Haul location are fantastic! Always helpful and super professional. I would highly recommend either their storage or use of rental equipment. Even if you have to drive out of your way, it's worth the peace of mind!!
Joshua P | Expérience généraleVery helpful young lady and lots of patience dealing with me and all of my questions! Thank you again!
Sheila W | Premières impressionsNo comments
DAVID T | Expérience généraleThe lighting was effective 75 % of the time.
WANDA M | Expérience généraleAlexandra is a fantastic manager! Always very helpful! A pleasure to work with!
PATRICIA P | Expérience généralePrice kept increasing
Secoya D | Expérience généraleWould have been excellent, expect i kept getting a bill when I had checked out
SHERWOOD R | Expérience généraleThis was my second storage rental with UHaul on Rinehardt Road and I would highly recommend them to anyone needing storage or a rental. Excellent customer service! Shout out to Alexandra for the best management!
KAREN B | Expérience généraleGM and her staff was really nice and professional. Service where fast. Location is safe and close to everything!!!
Santa K | Expérience généraleThis location is outstanding. The staff is incredibly knowledgeable. They are also courteous. I will always come to this location for any moving needs.
Richard N | Premières impressionsGreat experience. No issues at all and everyone was friendly and helpful.
Todd M | Expérience généraleAlexandra and all team.good.appreciate your help. I changed my size storage everything was fast and friendly. Good service
ROBERTO Z | Expérience généraleThe staff was very helpful and pleasant. Over all a positive experience and would highly recommend to friends and family. A plus rating!
Rosalie B | Expérience généraleWhile the facility was clean all around, the men's room was a bit of a mess the last couple of visits. I do however think the staff was pretty attentive because the messes always looked recent and nothing was stained. This was a great experience.
Carl W | Expérience généraleIt would've been nice to have access after 10 PM instead of a cut off. The contact information on the outside of the door could not be reached. That's the only issue I had when we were locked out before 10 PM and couldn't get in the first day.
Melinda N | Expérience généraleWas very good and well maintained and secured and the staff was great
mary m | Expérience généraleEasy, quick, economical and friendly solution to our moving and storage dilemma.
DONNA J | Premières impressionsMy storage was on the 4th floor and the air was not working other than that everything was great. Thank you and special thank you to Sarah.
Vicky W | Expérience généraleMy unit was covered in some sort of feces when I retrieved my personal belongings and I haven't stopped coughing since I left it. You definitely need to step up your pest control at this location.
David C | Expérience généraleThe only concern I had is that I was told I had to mention to get the first month free that I booked online. This should show on the reservation. I have used several othe uhaul facilities in the past and I never had to mention it. It was brought to my attention.
DEBBIE S | Premières impressionsGreat employees and fastest service 👍 Have Jesus and Virgin Mary blessed and protect you and your family and your job🙏🙏🙏
Maria M | Premières impressionsRent is going up to high.
JOEL M | Expérience généraleThis is one of the cleanest locations and most professional staffs ever!! The Rock!!!!!
Alex C | Expérience généraleI was really upset at start but pleased overall
Saraii R | Expérience généraleSarah was very helpful and accommodating when I needed help getting green tag off my storage unit door!! Thank you Sarah
WANDA R | Premières impressionsEverything went well. The doors and elevator are not wide enough to fit pallets.
Kierra M | Expérience généraleAlexandria was always curtious professional and has excellent work ethic !! She deserves a raise !!
Bill P | Expérience généraleI'm a returning customer to this facility. Because the facility is well maintained with a professional, friendly presence.
KAREN B | Premières impressionsthe location is perfect they’re clean, and friendly,
ROSE P | Premières impressionsI've rented at several storage unit facilities and I've never seen a "ReUse Center" like the U-Haul I'm renting at in Sanford, FL. I think it's a brilliant idea, I've already left a few things there, with more to come and I've checked out what others have left. Also Alexandra and her staff here have been great! They are all very professional, knowledge, helpful & super friendly.
Roxanna D | Déménagement en ligneJust the long walk to my unit 3rd floor all the way in the far back corner bad knees and they were killing me at the end...other than that it would have been excellent
mary m | Premières impressionsUpon arrival the reservation previously made was unavailable, while unloading the truck into the storage, we were approached by one of the office personnel(Paul) with unnecessry cursing about us using a door to unload the truck. Threatening to throw our Sh** out of the storage. This was totally unappreciated.
ALVIN J | Premières impressionsThank you all for being so professional. And thanks for the customer service. Staff is great and the site was always clean and safe.
Tahisha B | Expérience généraleXavier was very rude and unprofessional. It was a girl there that stayed on her phone when other customers came in . They didn't say anything to them. It took me about 1 1/2 just to get a storage that I book the day before and call before I got there and still he couldn't get it done.
LUTRICH L | Premières impressionsAwesome staff!
MICHAEL R | Expérience généraleExcelente atención.. el personal muy competente y la Manager de la tienda extraordinariamente competente. Gracias, muchas gracias a U-Haul.. Son una gran solución.. Dios los bendiga.. Atte. Jorge Villet Lupi
Jorge V | Premières impressionsA pleasant experience. Could not have been easier. We took a quick tour of the facility. located our rental space and done. Very Nice.
jonathan c | Premières impressionsNot too bad I was impressed except for the elevator the card reader doesn't work at least the way it should I believe the card reader itself is bad being in that line of work it's fairly obvious. That and you give him an answer I'll take a mile you won't be you'll be unloading your stuff so I'm going to pull up act like they don't even see you and take over the area you got to wait for them don't care much for that other than that it's all good.D. Deison
David D | Premières impressionsAlexandra was so helpful. She really made a tough experience a better one with her kindness and understanding. It takes a lot of patience to deal with people who are transitioning and she's got a lot of it. Thank you. I will continue to support Sanford-Rinehart U-Haul.
KAYLA W | Premières impressionsThe lighting at the facility could be better. It's was dark in the locker. A few more lights would be good.
KEVIN N | Expérience généraleFriendly staff and clean facilities. Had a great experience.
Michelle K | Expérience généraleNice lady in front. Can't remember her name right now but she has red hair. Very nice and helpful.
Kimberly C | Premières impressionsSarah extremely helpful and professional
ROYAL L | Premières impressionsBest Storage in that area by far.
Linda C | Expérience généraleFront desk/check-in staff extremely helpful and efficient.
Daniel P | Premières impressionsWell maintained, clean facility. Used for many years. Appreciated the Temp controlled facility and the friendly staff
BOB S | Expérience généraleEverything about the place was on point for me
Thomas M | Expérience générale