Évaluations des clients U-Haul Moving & Storage of Sanford on Rinehart Rd

Della and her staff are AMAZING. I won't rent from any other location, even if I have to wait.

The manager at the Sanford location is exceptional. She assisted me with the self check out process and the extra time she took was appreciated. I felt that the allignment was off during the trip. It took me about 100 miles to get used to the way the vehicle steered. Please check for future customer. Also I did not see a max speed decal in the vehicle. As a result I did not know if there was a certain speed it was recommended I stay below. I took my time travelibg as I did not feel comfortable driving above 65 MPH

Give me the truck I booked online.

The GM at this location is amazing ! Friendly, professional and great service always !

been a customer for years, just returned a trailer

Update the trucks it needed new shocks the washer fluid was empty,the window crank handle was broken. I rent u- hauls as needed this truck needed help. Other then that great customer service be personal.

Windshield wipers need to be replaced on the truck we rented.

I put gas back where it was when i rented the truck, just a little above a half of a tank and i still was charged a fee. I don't understand it, I didn't know I was charged until they emailed my receipt. They should have checked while I was there

Positively excellent. Very friendly have used your location twice now. Thanks a million.

I use this location always and it never lets me down

A++++++

The general manager at this location is amazing. She goes above and beyond for the customers! This is why I always pick this location.

The person who attended to me was very professional and efficient. Explained my bill and was able to get me on my way quickly. Check out process was seamless. Great customer service and experience. No surprises with my final billing.

I used this location multiple times for a reason. They provide excellent service, my truck was waiting, they are very personal yet professional and they go out of their way to make moving a great experience.

Ever time I went to the storage unit the staff was always professional and polite. The place was very lean and easy access to all three levels. I had 6 units rented and all very easy access and convienent . I would give them a 10 for access and professionalism . I would recommend them anytime. God Bless, Scott Morris

poor service not alert staff not alert and hassle to return vehicle had to wait 30 minutes to pay bill crazy lazy ppls

I can't remember the lady name that help me but she made my day just off of the combo we had thank you

Very nice and respectful great service

Delle is the manager at this location and she was absolute a joy to work with. She helped me anyway that she could to find me the best prices for my travel and storage needs. She went above and beyond to make sure me and my family was taken care of! Go Delle

I had a good experience. I would rent again if needed. The employee was super nice and worked hard while assisting others. Great job!

The staff was friendly and helpful, the experience was great.

Wonderful staff. great facility, fantastic experience.

Chance was a very friendly and helpful. This location is very well maintain. I'm a returning customer because they take good care of the premises and have nice people. I pass 6-7 competitors and U-haul facilities to get to this one.

Communicate. We asked to pick up a trailer at a different location. When we arrived at the requested location we were told that we had to go to a different location 10 miles away. Not happy.

The representative I worked with when picking up the rental van was very polite and helpful.

Wear masks

They forcefully charged me for dolly even though I didn't use it! The guy who works there even told the lady that it looks like it was mistakenly broken and shouldn't be charged but they still charged me for it! Not a good customer experience! The lady was rude and had no knowledge on how to speak to a customer.

The person and the check out, not Chad, the black girl was the rudest person I have ever me in my life. She was condescending, kept cutting me off and was just awful! Her customer service is the worst that I have ever experienced, she was extremely unprofessional and not well groomed at all. I will never rent from that location ever again. On the other hand, Chad was absolutely amazing!

Customer service was a zero. I'm not looking for enthusiasm, but getting service from someone who clearly does not like or value their job (or customers for that matter) is not something I care to repeat.

Very professional & personable

Vehicle was in excellent condition and very clean. Don was very helpful and knowledgeable. Thanks for making it such an easy experience.

Della is amazing manager extremely helpful

Your pricing became ridiculous! Your philosophy of having your customer trapped didn’t work with me. I left and got a larger unit for less money. Good luck robbing your customers!

I don't know what was wrong with this individual working at this location. She started out with an attitude before having the contract. Saying "this truck is supposed to be full". I said "no I got it with half of a tank." She goes inside and claim the contract says full. So I called the pick-up location and he got on the phone with her and magically she finds the contract. Then admits the contract shows just over half full and now I owe $30. The shenanigans were bad, but frankly, the attitude and the mean-spirited clerk was the worst part. I will never rent from U-Haul again.

Great service

The worker was excellent. Many people showing up at opening and he got everyone checked in and on their way quickly. Very impressive gentleman.

This is 5h3 2;Nd time I used this facility, I verified with the rep the gas mileage on both occasions before I lef5 and the still charged me additional on fuel! This last timev8 went in and verified with the rep it was 1/2 tank of gas, he said yes, that's what it says! I stopped. To fill up trek back to 1/2 tank . Which was aha of block away at Walmart on rinehart rd, I got there the chick says 9/16ths, it was bs, they charged me ove4 $8.00 more, y'all are crooks. Going elsewhere from now on

I had refueled the truck and the manager still insisted that I pay for the gas. The furniture pads were all in the trunk, I was made to fold them all, else I would be charged 25$ to fold them up.

Very nice and professional, in and out very quickly

Great staff!!! This location is amazing. Clean, organized and a very supportive team.

Continuing the U-haul tradition, this facility is top notch. The staff is above & beyond thorough, knowledgeable and friendly. I would HIGHLY recommend U-haul storage and this facility in particular in the Sanford area. Well done!!!!

THIS place is always outstanding.

Excellent staff. Great facility.

Thx!!

Excellent customer service

Great experience. The management and team are outstanding. Very organized and efficient.

Customer service was excellent. Truck was clean and well working

The 4 wheeler dolly is not the same one that Uhaul use is an after market and was not able to use it .

The Manager Della Merriel if very professional. She gets things done! Since day one when I visited the storage, I was going through some hardships at that time, and Mgr Merriel did not even know it but they way she treated me I felt that everything will be ok. Thanks Ms Merriel. God bless you always.

Great

We selected a drop off location - Dee's Bargain Depot, which we had arranged at reservation - only to find out they are not taking U Hauls anymore. We went to the next location on U Haul's Google search (1800 S French Ave.) to find that they haven't been in the U Haul business for a long time. Finally, going out of our way, we called and went to the location on Rinehart, where Ashley was wonderful and things went smoothly. I hope UHaul can take those other locations off their list to save other customers that aggravation.

Ashley was amazing and provided solutions when moving day became rough. I highly recommend this store to anyone and will tell them to ask for Ashley.

Make sure they ask for Ashley and they will have a great experience.

Della was fabulous.

The morning staff was to the point but not friendly. Could have had been under stress but it was showing . Still excellent

The customer service was excellent! Made me feel safe and educated me on the vehicle. You guys are my go-to rental place.

EXCELLENT SERVICE. VERY PROFESSIONAL WOULD HIGHLY RECOMMEND THIS LOCATION FOR YOUR MOVING NEEDS

Quick and Easy. Easy on line request & Mobile pick up and drop off..

Great customer service.

I didnt just rent a u-haul

Not being able to actually talk to a human on the phone is extremely frustrating. On hold for 2 days for 25mins. Someone also should have explained tolls. We had such a problem and no info.

Thank you for assisting me when I had an issue with locations. you are the best.

Della was great and she was a huge help when I needed to change my reservation to a larger trailer at the last minute. I was in and out in less than 15min and on my way!

Very Nice Person waited on Me don't change nothing doing a great job

Everyone that works at this facility is super nice and helpful! The facility is always super clean and well maintained. We will definitely be back if we have the need for another storage unit.

Donald really took the time to help us. We did not feel rushed and got the job done right. Thanks Donald.

The staff at this location were awesome. Everyone was friendly and helpful. Offered nice cold water to me and my movers. Great storage area and location.

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Della is very friendly and helpful. This facility is the best for storage and rentals.

Great hospitality in this facility and very urgent to all guest needs... A plus management and total engagement here, keep up the great work!

I had my storage unit in this location (Rinehart rd.) for 3 years. Della runs a tight ship and it shows in the professionalism, cleanliness, efficiency, and how friendly and personable the staff is. This is THE CLEANEST and FRIENDLIEST storage/moving Uhaul location or any storage and moving location that I’ve ever used and experienced. I’ll miss seeing the smiles and talking to the workers as I ran in and out of my unit to get things or store more things over the last 3 years. I just can’t say enough good things about this place. I highly, highly recommend this location.

Staff was wonderful an always helpful. Great place to store your things

Della and her team are true professionals in every way!!!!

This was the cleanest, friendliest Uhaul I have ever been too. The staff was so helpful and even showed me the different size storage options for me to make the right decision. I will definitely recommend this location to my friends and family. Thanks again!!!!!

Manager Della and staff extremely helpful and professional, always made every visit easy, including vehicle rentals. Highly recommend.

DELLA DOES A GREAT JOB

This is the best managed UHaul I have ever visited and used. Although farther away from my home, I sought to use only this facility

Llevo mucho tiempo rentando sus facilidades y son excelentes. Su adm. Della excelente trato. Las facilidades se mantienen limpias y esos baños sumamente limpios....todo el personal es muy respetuoso...

Uhaul was very well kept and all the staff were very friendly everytime we came in.

Both TVs endured climatic damages which were not covered under the mandatory insurance coverage I had to pay for.

I mostly dealt with Udella and she was always very helpful when I needed a question answered or some minor problem solved.

This place is like home for me. Friendly staff, clean environment, and sweet manager. Thank you all!!!!

Great staff everyone was very helpful and courteous!

Best nights sleep I have had in weeks

Great experience with very knowledgeable staff - highly recommended.

You guys had a wonderful woman helping me with my couch I was struggle

Ms. Della was always nice understanding and willing to work with me. Clean place. Always available.

Idella and her staff are the best.... always helpful!

Della and her staff are OUTSTANDING. They were kind and helpful during a very stressful move. I smile even now thinking about how easy they made everything.

Gooood facility!!! Horrible price but great people !!

Just one issue with someone blocking storage entrance with truck and manager refused to help

I previously submitted a positive review and would refer friends/neighbors. My only request would be better lighting for the deeper units. If you ask, they will hook up a temporary shop light.

Very clean. Good lighting. Convenient hours

Excellent service by everyone.

Every staff member here is well trained, thoughtful and helpful. During the past six months, I have rented vehicles for moving purposes and had a personal storage unit and never had an issue.

Very clean well maintained. Would definitely reccomend and use again.

The young man, who helped us, was very professional, friendly, and informative about this facility.

Excellent location, convenient and cost friendly. Mario was professional and personal.

I had a storage there for close to five years and never had to worry about my stuff. The staff was super and was always ready to help. Thank you so much. I will find a another UHaul in Virginia.

Staff was always very helpful.

Very helpful! I have to point out two younger employees that were kind and welcoming. I think the gentleman's name is Mario and the young lady I don't remember her name but both are exceptional!

Thank you for the excellent service

Super great customer service. Very friendly.

Annual rent increases for the same service without additional benefits such as 24-hr access.

The technology used needs to be brought into the 21st century. The facility is fine but the way it is run needs a lot of work. Not enough space to accurately describe the poor staff interaction.

The employees at this location exemplfy Execellent customer service and it started with Della the Manager.

Very accommodating!

Todo el personal hace su trabajo muy bien y es muy cortés. La señora Della Burrows es excelente en su trabajo, amable y trata muy bien a sus clientes..

Great place will do it again if had to. Thank you very much.

Great Customer Service

Della and her crew are always helpful and willing to do what they can to be of assistance. They keep the facility clean and operational on a daily basis. Della even followed up on several questions.

Mario was very knowledgeable thorough and friendly. He made the process very easy. Excellent service!

Every thing went well pleasant staff. Great!!!

Uhaul is very convenient and pretty easy to use

Great facility and people.

Even though the systems were down your employee was able to help me with a smile on her face.

Management and the workers were beyond awesome

Della is amazing....helpful, instead of greedy like the one where I returned my truck.

Thank you for Your service.

I had a storage here for almost 4 years and Della was amazing all those years. Thanks Della

Thank you for great service.

Idelle Is awesome and her staff is are just as good as her!

My experience was grand.

Great experience

A very well maintained facility. Della is a great manager and provided exemplary service in leasing and in exiting the storage contract when I moved my materials out.

I still haven’t received my full refund yet.

I was very happy with the service and I will, use and Recommend you To friends and family Thanks U-Haul

Very friendly

Della is an excellent Manager. Very helpful and friendly. All other employees were great also. Always ready to help. Would highly recommend this U-Haul to anyone,

Della and staff were great!

Avery friendly and helpful staff! I was very pleased with my selection of U-Haul Moving and Storage of Sanford on Rinehart!

none

I am very satisfied

Pleasurable experience for storage and multiple times renting a truck.

The office staff was very friendly and I had no problem s at all! Michael Wilson

Della is just terrific. She’s an asset.

I really enjoyed my experience with U-Haul. Della Burrows & her staff were very professional and helpful with any needs. Facility was always clean and neat. Will use this location again in the future.

Clean,convenient and great staff. Highly recommended!

GREAT customer service! This is my third time using this storage facility, and should I need a unit again.. I will certainly be back! I referred my sister as well. Keep up the good work!

Della went out of her way to handle any questions or concerns over the years. Very professional. Facility always well kept.

Would definitely use again

I truly appreciate everyone that worked there. They were all very knowledgeable and helpful! Facility is clean. We were very happy with the month that we were utilizing the storage unit!

Della is one of U-Haul's most valuable assets. Always wonderful service!!!! Thanks,

If need one I’ll go back to this facility.

The manager Della is amazing and keeps that place running smoothly.

The only thing that I would like to see is a change in policy in which the rental of a unit is prorated. As it stands now, the unit can be rented to another person even though I was charged a full mo.

Excellent place for storage. Staff are friendly and helpful. Facility is convenient with good access and plenty of carts to use to haul in and out of storage. Overall we would highly recommend.

Great place. Super staff.

Della Was very kind and friendly, professional and courteous and made everything easy I would definitely use that facility again

Della is amazing! The facility itself is a dream as far as storage goes. Easy access for moving trucks, hand carts for simple transfer, and wonder if wonders....elevators. But Della is the true gem.

Everyone was great. Very clean.

Della was amazing and always helpful. She went the extra mile for me when I least expected it. When I was in an accident and in a difficult time she contacted me to make sure all was well. Thanks you!

I really appreciated and will always use U-Haul

Professional and helpful staff.

Thanks!

Doing business with Della has been a pleasure

Management and all staff we all very pleasant and helpful, would definitely use facility again if needed. Thank you

Great staff! They do an excellent job!

Outstanding storage facility.

My husband and I have been customers for about 7 years now between renting moving trucks and having storage units. We have come to know Ms Della and appreciate her kindness and professionalism.

It was a nice facility. I thought the monthly rate was a little high for the size unit I had.

I was very happy to be part of of U-Haul member and as a customer it always good to come in and See all the friendly staff in the U-Haul company once again I would recommend any friends of mine .

The experience was outstanding! The manager, Della is a great representative for your company. She was always pleasant, helpful, and very knowledgeable about all aspects of UHaul!

Thanks

The constant increases in monthly rent were awful. We were tenants for 4 years with at least 6 increases. Everything was fine, but way too expensive.

Great people there. Mario, Steven and Della for sure!

Everything was great, except the price for the storage unit keep going up.

I would have loved to stay with you guys but I was able to move to another facility and save a hefty amount of money.

Della is one of the best managers it has been my experience to deal with. Our exchanges were always enjoyable and if we were not leaving the area we would have never left the facility.

Della and her tam were absolutely incredible. They were always very helpful and professional.

Would do business with again. Highly recommend this location. A+