Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

3 501 évaluations

1811 Rinehart Rd   Sanford, FL 32771

(407) 936-7867

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(407) 936-7867

1811 Rinehart Rd
Sanford, FL 32771

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly and willingness to help. Highly recommend, Diana very supportive and very professional

Antonio R.  |  Premières impressions 
Évaluation :
5

You guys are doing just great, no need for improvements

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

The staff that were working on the 22nd around 4 o'clock (I'm sorry, I don't remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Merci.

ANTHONY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHAN T. 
Évaluation :
5

This location is well run and very professional. We always try to rent from there if possible. Everyone is so nice, helpful, and efficient. Great staff!

LISA P. 
Évaluation :
5

Great people, great equipment, and great location. Merci.

Ralph B. 
Évaluation :
4

Besides the long wait for service this location has good customer service.

DOMINIQUE W. 
Évaluation :
5

Excellent and very professional customer service

ANDREW D. 
Évaluation :
4

N/a

JESUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABELO D. 
Évaluation :
5

More staff during opening hours, there is too much of a rush of people for one person to handle inside and outside.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt G. 
Évaluation :
5

The windshield was dirty .and the change oil light was on

Vincent C. 
Évaluation :
3

Access to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.

KATHLEEN W.  |  Expérience générale 
Évaluation :
5

Attendant was very polite and professional. Made for a positive experience.

LOUISE K. 
Évaluation :
5

Nice manager and friendly staff

Roslyn L. 
Évaluation :
2

We've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.

Aaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA S. 
Évaluation :
5

Really nice people came out to greet me as I was pulling in to drop off a car hauler. They were really friendly and welcoming as well as helpful. Checking in the hauler was super fast and I was on my way with a smile.

Keith L. 
Évaluation :
5

This is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.

karen f.  |  Expérience générale 
Évaluation :
5

The manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it's well-maintained. I would highly recommend this location!

Kari k.  |  Premières impressions 
Évaluation :
5

Real clean....Love it....

Andres V.  |  Premières impressions 
Évaluation :
5

It was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!

DaVine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari K. 
Évaluation :
1

I just rented a uhaul from this location last Saturday 9/25, first I opted to pick up the uhaul from my phone. When I got there I had to go inside and wait in line to get the key, totally defeats the purpose of that and took an extra 15 minutes. My uhaul hadn't been cleaned, there was a ton of dead lovebugs all over it. Then I returned it early the same day, I went inside to verify I could return it to this same location. The uhaul employee Alexis H said that was fine and she'd change my return location and put it in the notes. The next day I ended up getting two bills and overcharged. Ridiculous. I emailed them with the email address on the second bill and got no response and called and was placed on hold for 25 minutes and then gave up. Do yourself a favor and rent from a different location. Terrible service and highly disappointed.

Melissa H. 
Évaluation :
5

THE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE

Richard n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINO M. 
Évaluation :
2

Spent 30 minutes picking up the vehicle. The U-Haul representative was not very helpful.

KASEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
5

Great service!!!

JAMES T. 
Évaluation :
2

Over charged and truck drove bad .

Darleen N. 
Évaluation :
5

All good!

CARLOS L. 
Évaluation :
5

The staff was friendly and helpful. Very well organized. Fair price.

ANNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARJAN RAO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNWOO P. 
Évaluation :
2

Apparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.

Amber G.  |  Premières impressions 
Évaluation :
5

Friendly, helped setting up helpers to load and unload. Helped ease the stress of the move.

CHARLES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURLESON D. 
Évaluation :
5

Donald was amazingly helpful and guided us from the very first interaction through the selection process and until hook up of the trailer. He was terrific and great help to make moving easier. The office staff was patient and efficient as well. I was guided well with pricing and very impressed so highly recommend UHaul to anyone.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

evertyhing was great!

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joannie r.  |  Expérience générale 
Évaluation :
5

Great service and trucks are always clean

JOHN A. 
Évaluation :
5

1st class operation.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURNEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHONG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY F. 
Évaluation :
5

The people at this office are as kind and professional as the person that took care of me in South Carolina last week. If you had this service from the beginning of my ordeal I might not hate deal with U-Haul. I really hate that you have the cheapest trucks, compared to enterprise and Penske. I wish I had the money to go somewhere else, but then again, it shows that you could afford people/employees that want to work and help customers with their moving and hassles; without seeing them like a dollar bill or another idiot trying to be self sufficient. That is how your company has made feel not just now, but always. As if I ought to hire professionals, a moving company that doesn't care about my belongings. I WANT to take care of my own stuff and I WANT to drive my belongings to where I WANT to go!! I think sometimes you go to the lowest prison and hire for pennies your so called employees. This also includes your online service. I wish you could have inspectors to see and confirm my rant. How some of your locations are filthy and disgusting but I have to be there with my children. How your company laughs at me when a reserved vehicle (which you and everyone else in your company has no definition of the word reserved) it's not available regardless that it was available when the original order was made. I have passed for locations full of the size vehicle that you have denied. I wonder are there independent companies or are you retaliating against them, and NOT sending customers their way or really the people online in charge of this knowledge are so incompetent that they have to send me out of my way in the middle of nowhere to rent a vehicle? I wish you know more about service, what it really means. And while I know that there are lowlife customers, I am not one of them, I would like some respect as this location gave me. It's not difficult and I am not asking for something new. Might be new to your corporation, but good service does lift the day of lifting heavy furniture, rushed lunches, leaving where you were discriminated and hated just because your skin color, and being separated from your life style while you find yourself again.

NANCY G. 
Évaluation :
5

Donald in Sanford location was superb! Excellent service.

KANWAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVELISSE M. 
Évaluation :
1

The employee made a production of having to count and fold the blankets. It was an obvious ploy not to give me money back for cleaning the truck and folding the blankets. The truck had been leaf blowed out , the blankets were all folded and accounted for before he stepped in the vehicle. Be better than this Uhaul.

Phillip W. 
Évaluation :
5

The attendant was put in a difficult situation because of the lack of service/knowledge by the person in Hampton, GA. If Uhaul's Customer Experience philosophy is all about low cost with limited policy knowledge by third party providers, you are executing the strategy. If that is not the intention, you are missing the target. Respectfully, a confused customer.

Brian R. 
Évaluation :
5

Diana was awesome. I had the best uHaul experience at this branch

MOHAMMADSAID MOH A. 
Évaluation :
5

Good so much

CARLOS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slavik K. 
Évaluation :
4

4 stars were given only because I think the staff up front could be more acknowledging when you walk-in. Greeting customers like they are happy to be working for U-Haul. I did not get that impression. Merci.

Jarrod D.  |  Expérience générale 
Évaluation :
4

The person checking us out changed our drop off location to a further location that wed chosen online which had us drive an hour out of our way it was very disappointing

SAMUEL B. 
Évaluation :
4

Greeting customers when they walk-in.

JARROD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNEMAE M. 
Évaluation :
5

Donald did an excellent job on the return of the vehicle. He was there to greet us, reviewed the mileage and gas, checked the van, and confirmed our final bill. Very courteous and friendly, would highly recommend this location to rent your moving vehicle.

LINDA R. 
Évaluation :
5

Diana at reception was a superb representative and very kind and helpful Was taking care of 5 customers at the same time while answering the phone 10/10

MOHAMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willeana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon B. 
Évaluation :
5

Very friendly with quick check in process!

TIMOTHY W. 
Évaluation :
3

Person receiving vehicle was top notch .

FRANK K. 
Évaluation :
5

Maybe some coffee for those of us who pick up early other than that nothing!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL H. 
Évaluation :
5

Fix the leaky cab in roof of truck when it rains water pours in on passenger.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
4

The a/c was not working the last month or more in the units. It was beyond hot in the storage area.

ELYSE C.  |  Expérience générale 
Évaluation :
5

The best moving U-Haul renting experience I've ever had and I've made quite a number of moves with U-Haul. Ms Gato from the Rinehart location went above any customer service expectations anyone can ask for. The staff are well trained and very customer service oriented. This location should be considered for training all new U-Haul hires. Be well and be blessed.

FRANK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO H. 
Évaluation :
5

I have no complaints, everything went smoothly, employees were very helpful.

JAMES D. 
Évaluation :
5

All the employees I have dealt with have been friendly, kind and pleasant! Perfect staff!

PATRICIA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Nothing, great location and great people.

DYLANTAYLOR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Godfrey W. 
Évaluation :
4

I made the mistake of not counting my pads, which were bagged when given to me. I did not need all and so never opened two of the bags. When the lady at my drop off location did count them, there were three less than I was supposed to have been given. The lady who checked me out and got me on my way was very friendly and helpful.

JODY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDERICO F. 
Évaluation :
5

The ladies in the front desk where really nice and Explained everything really well

David F. 
Évaluation :
1

Why did you charge me 22 $more dollars… gas was same level…

CHRISTOPHER L. 
Évaluation :
1

This location overcharged my fuel usage.

Shaoguang L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Easy return.

LEWIS R. 
Évaluation :
5

Great experience the Uhaul App could use some work but other than that it was a great experience

Hector J. 
Évaluation :
5

You are blessed to have such a great worker as Alexis. She is very efficient, polite and goes out of her way to make things go very smooth. Great employee!

JODY H. 
Évaluation :
5

excellent customer service and clean facility.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY F. 
Évaluation :
4

Great service, friendly personnel. Drop- off was fast and easy.

DIHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHUP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAYCE A. 
Évaluation :
4

My only complaint is that while I was waiting patiently for help, a lady who had an issue of her own making barged in and she was helped before me. It would have been better if the Uhaul staff had politely explained that she needed to wait her turn. I had already waited for some time and had 5 people waiting for me to return. Her issue was caused by her not paying her bill on time. I didn't feel it was right to reward her behavior when others had waited longer.

Brenda J. 
Évaluation :
5

Thank you, if in need will use you again

Cheryl G.  |  Expérience générale 
Évaluation :
5

The staff at this location was fantastic.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahul R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C.  |  Expérience générale 
Évaluation :
5

This is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.

JOSE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
5

Jasmine was the best she need her own store. The trailer was broke and stuck on my truck she help me unload to a new one and she also helped me find an apartment. Ms. Rosanna and a came and helped me they went beyond to help me

LUTRICH L.  |  Expérience générale 
Évaluation :
3

I rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn't come with one that I would have to buy one

CHRISTINE C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE B.  |  Expérience générale 
Évaluation :
5

The manager there is very nice, knowledgeable and welcoming. Definitely will return to this location if I ever have storage needs.

Aisha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A.  |  Premières impressions 
Évaluation :
3

Some staff helpful and some grouchy. Impossible to get through when I called the facility. I've found this true at other U-Hauls as well. Very poor part of their customer service. Seems as if it would make sense to have a central phone service in Central Florida where phone calls are answered promptly.

Howard D.  |  Expérience générale 
Évaluation :
3

Parking is very limited. Is hard to find an area where to unload/load comfortably when extremely busy

Joseline A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA D.  |  Expérience générale 
Évaluation :
1

4/29/21- Rude employee name was David. Literally said he didn't work for uhaul and then went inside and was working with Jazmine on computer. He had the worst attitude and bad representation of uhaul. Next came move in time, but a random unit issue caused a delay beyond usage of the unit and although we were understanding of this issue the down side was that the employees on duty took 40 minutes just to continue telling us they are trying to figure out a solution. How about rent us another unit or call a brother/sister uhual to reserve for us inconvenience, but No! They offered no solutions until I personally called SIMPLY SELF STORAGE in SANFORD FL. Where we worked with a Miss Christina and was able To secure a clean, AC unit with better monthly price (cheaper by 60 bucks a month) and an awesome first month free deal. I have always used uhaul services and due to the lack of concern and resolve from uhaul employees today , uhaul has lost all of our business indefinitely. Needs customer service improvements Exponentially!

Breaonna K.  |  Expérience générale 
Évaluation :
5

This is the best Uh-Haul facility I have ever visited. The manager and her team are excellent. I have several places closer but I go back because of the service.

Craig C.  |  Expérience générale 
Évaluation :
5

Della works hard to ensure your experience at U-Haul is number 1 in the nation. Thank you Della and staff.

Donald M.  |  Expérience générale 
Évaluation :
5

Most helpful,friendly and excellent service group of staff

brenda C.  |  Expérience générale 
Évaluation :
5

Della and her staff were always helpful and friendly. I truly appreciate it. I'll see you again next time we move!

Diane H.  |  Expérience générale 
Évaluation :
5

Excellent service. Very clean facility.

Phillip G.  |  Premières impressions 
Évaluation :
5

Della and her staff were great and I really appreciated their help.

dave m.  |  Premières impressions 
Évaluation :
5

Wonderful people...Della and staff were terrific!

jeffery m.  |  Expérience générale 
Évaluation :
5

Ms. Della and Jazmine have superb customer service. Best uhaul experience ever.

AALIYAH F.  |  Premières impressions 
Évaluation :
5

Staff is professional and well to deal with

brenda C.  |  Premières impressions 
Évaluation :
5

been a customer for years, just returned a trailer

BARRY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
5

Excellent staff. Great facility.

George C.  |  Premières impressions 
Évaluation :
5

Great experience. The management and team are outstanding. Very organized and efficient.

Richard n.  |  Premières impressions 
Évaluation :
4

Donald really took the time to help us. We did not feel rushed and got the job done right. Thanks Donald.

Jarrod D.  |  Premières impressions 
Évaluation :
1

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Caroline A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M.  |  Premières impressions 
Évaluation :
5

Della and her team are true professionals in every way!!!!

Alex C.  |  Premières impressions 
Évaluation :
5

DELLA DOES A GREAT JOB

Alexander C.  |  Premières impressions 
Évaluation :
5

Excellent service by everyone.

Joellen L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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