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Christeen L. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Santa Fe
Testimonials From Recent Customers
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Jerry and Eddie are incredibly helpful, extraordinarily service-oriented, and a refreshing pleasure to work with as we have had a taxing move. Their can-do service attitude helped us greatly!
Rick R. | Premières impressionsStaff was great and friendly. Very good services santa fe staff. Thank u again.
Thomas L. | Premières impressionsI love it and my kids loved it as well where in the lower level and theres also restrooms for our convenience and very helpful moving carts. I moved in right away kidding I moved my stuff right away and still have a lil space available in my storage unit. Thank you the prices are fair and the amenities are excellent and the location and everything else as well.
Elena S. | Premières impressionsU-Haul has several locations in Albuquerque And the business I do has me rent a lot of trucks so I've used just about all of them if not most of them and this particular location is the only one I go to now there costomer service is amazing If you guys want great equipment no hassle easy check in. Great costomer service come to this location… Ash
Ashraf E.Jerry Garcia is professional manager and runs a very clean facility on top of having great staff
Tammy L. | Premières impressionsNo one in the building to purchase supplies I had to find someone to help us after 10 minutes or more of waiting inside.
Dave A.My son and daughter primarily dealt with UHaul and they were impressed with all aspects of the experience. Merci.
A small waiting area with chairs would be nice.
Debra Z.Really hope they don't send this truck out before receiving service.
James B.Every thing was great
Chad R. | Premières impressionsVery positive interactions with staff and felt spoiled with what was new vehicle with less than 6000 miles on it. Definitely renting again!
Ryan F.Great place and nice helpful people! Fortement recommandé!
Todd S.Great customer service. Nice new facility.
Eloy V.Both the employee who rented us the tru k and the gentleman who chexked it in were courteous and helpful.
Ronald B.great location - personal and friendly staff - great prices - will use again when needed
Simon R.Very helpful and gracious staff. I set the return time too early. They were flexible with me. Very nice clean and new facility.
BRYAN H.The staff was over the top helpful. Best prices in town and new facility. Super happy I switched to this location.Keep up the great customer service.
Ken J. | Premières impressionsI just wish you start with a full tank, end with a full tank. Good for the next person who got $30 of free gas on me..
philip D.Staff were very welcoming. Great experience!
Margaret M. | Premières impressionsNicest staff and very clean rentals ever! Superior customer service. Merci.
Carol T.A very pleasant agent. She was very kind.
Johannes B.Great service. No hassles
paul G.Excellent
Doyle E.The young man that help me was courteous and polite!
Gilbert S.I received truly excellent service from all the members of the staff with whom I interacted.
JOSHUA O.Everything was great, nothing to improve on.
bobby T.Treat them just like you did me with great customer service and friendly staff and great rental vehicles.
Daniel V.Customer service was awesome from everyone, Kassandra especially!
Sam G.The people were all very pleasant and helpful, the equipment(van) was clean and in good shape, but your app is clumsy and awkward to use.
James M.The most of what I liked this place about was the customer service was the best. 10 stars! Everything was well explained and given in full detail step by step. The price of it all is so affordable I loved hearing about that as well. We are planning on transferring from Extra Storage Place to your place next month which will meet our budget from a month to month basis. Keep up the good work. I will keep highly recommending Uhaul.
Yvette M.Best Uhaul outlet in New Mexico!!
Michele M.outstanding service
Sandra Y.My wife dropped off the trailer on Sunday afternoon. The personnel disconnected the trailer for her, and she was on her way in less than five minutes.
James E.My truck had an unsealed door that was unsafe in windy conditions and not apparent when I checked the truck. I figured it out when I was on a highway with strong winds gusts and it affected my ability to keep truck stable. It also made the cab freezing cold. I already had people meeting to help with the move and didn't have the time to return it or see if I could exchange it. When I brought to their attention when I retuned the truck, they treated it like it was no big deal and told me I should have slammed the door harder (it still would pop open). I was very unhappy with the response and condition. They also charged me for furniture pads I didn't use (the ziptag was intact). I've gotten trucks in Santa Fe multiple times (I've moved 4 times the past 4 years) and NEVER felt this unsafe with equipment. I won't return to this location.
Holly L.Easy and friendly
MARIANO T.Seamless process. Reasonable cost. Excellent customer service.
Nick T.I got a notification on my phone that I left my passenger door open, so I called the location up and they went and closed it for me. Great customer service!
Michael D.Friendly and great customer service!
Estrella G.At the drop off location I had the pleasure of meeting with Jerry. Jerry Was a nice guy and helped me get everything all taken care of. Overall, very pleased with experience and I greatly appreciated all of all the help.
connor F.The truck seemed to need an alignment and when I mentioned it to employee who received the truck from us, he thanked me for letting him know. I appreciated that. He was really great to work with thru the whole process. I wish I could remember his name.
Mary Beth W.Wonderful service.
Alan S. | Premières impressionsMy entire experience was excellent. David Romero was the best. I felt I'd known him for yesrs, although we'd just met. Looking forward to moving into a space that's clean & secure.
Lilie H. | Premières impressionsThey were very helpful and friendly and everything was as advertised
warren S.Everything was handled efficiently and in a friendly, helpful attitude. Mr. Garcia and his staff were great.
Lauren M.I absolutely love my new storage unit I feel safe when I'm in there I didn't feel safe at my old storage unit. The lighting is perfect and it's clean I've already recommended this storage unit to 2 other people.
Karyn B. | Premières impressionsSanta Fe is lucky to have such a clean, professional Uhaul location.
David S.Generally the staff was nice but proper instruction as to how to access the storage unit was not given.
Melvin P. | Premières impressionsFast. Convenient and easy. Very professional experience. The staff was Amazing and helpful. Couldn't ask for any more help. Thank you for all the assistance.
Benny M.The Manager is not professional and he doesn't enter the correspondence with clients so that billing occurs correctly. He is not able to manage his employees properly and has been difficult to reason with to say the least. The 6th ave location in Amarillo Texas was so much better when they had to help me which made me realize that it was not the company but the store itself and mostly the manager.
boone T.This is a great location with lots of space for in/out, maneuvering vehicles, close to the highway, etc. Highly recommend.
Elizabeth P.Thank you so much it was very helpful. You all were wonderful
Connie M.Tried to rent furniture dollies but nothing was available over all it was greasy
Edward S.The UHaul storage on Cerillos and Jaguar in Santa Fe, NM is very safe, clean and secure. I didn't know I could pay my storage online with the UHAUL account I created for renting trucks. Andrea and Jerry are very wonderful and helpful. I rented for 4 months and the first month was free. The only thing I didn't like is that one of the parking spots in front is on a slant, which makes it awkward to park, load and unload. I never used that spot. I like the key card system for extra security. I like the moving carts; they also have mattress moving carts. The only reason I left was because a garage opened up at my apartments.
Shelley B. | Expérience généraleVery friendly and helpful staff!
Lisa P.Very clear and precise instructions. Did everything online. Super simple move in experience and would highly recommend.
Jenay S. | Online Move InBe flexible
Michelle B.Secure yet easy access to the unit. Appreciate the large elevator and handy carts. Very helpful and friendly staff!!
Lisa P. | Online Move InJerry was great to work with!
Ladora S.Great experience. Staff was very helpful and friendly.
RUBEN D. | Premières impressionsThis location had excellent customer service, were very helpful and knowledgeable. I would recommend this location for people that are needing assistance with a moving truck and storage units.
Cheryl S.Thank you for all your help and understanding
VIRGINIA B.I won't use the online process in the future. Found in person staff at local facility much more helpful and friendly and offered. local discounts
Shari M. | Online Move InEverything was great. Great customer service thank you.
Eddy B.Customer service top notch! Professional kind and helpful.
Melisha M.Awesome
Dean C.I don't remember the name of who was working, but at both the pickup and dropoff and talking online to change dropoff location, was fantastic. Everyone was friendly and well mannered and extremely helpful. Thank you so much for making my move as pleasant as possible. I've always used uhaul for my moves (and I move a lot) and will continue to do so. You all are the best!
Ovi J. | Premières impressionsThis facility is top of the line with excellent security and amenities. There are ample staff to assist with the things one needs to move or store belongings. I will be telling all my neighbors about this Uhaul facility.
Janey P. | Premières impressionsJerry and the rest of the staff were all very friendly, helpful and professional.
George B.Thank you for the excellent customer service!
Jan G. | Expérience généraleGreat service
Kirk C.Great team at this facility! We are moving out of state; otherwise we would have stayed at this location. This team is courteous, knowledgeable and very professional.
Kathy T. | Expérience généraleLoved this place!
Shelby W.Thank you for being so professional, helpful and kind!
Jan G. | Premières impressionsVery friendly, knowledgeable and helpful.
Charles P. | Premières impressionsCassandra was super,as was Andrea.
Demian A. | Expérience généraleThe best - seriously.
Elizabeth A. | Expérience généraleAffordable, friendly, awesome place.
Sonia G. | Premières impressionsAfter one visit and interaction with the staff, I knew I would be back to reserve a storage. The facility is impressive and I know my belongings will be secure.
Jerry J. | Premières impressionsDavid Romero was very helpful. The new facility is very nice.
John P. | Premières impressionsManager Andrea was very pleasant, competent and helpful. Loved the carts available to help get my items to the locker from our truck.
JAMES C. | Online Move InAndrea and Adam are so helpful and professional. I originally booked a 5x5 unit but when I arrived I told Andrea I needed a larger one. She got me into a 5x10, which turned out to be perfect. Andrea took me my new storage space, in the windy cold, and she explained the key card security system and the lock I needed for my unit. I accidentally broke some glass and we called the office for help. Adam came to help us clean up the glass. I really appreciate that. He reminded me to run the security card to leave the unit. I feel my possessions are very safe here.
Shelley B. | Premières impressionsThis is the nicest storage facility I've ever used! Je la recommande fortement.
Elizabeth A. | Premières impressions