Customer Reviews for U-Haul Moving & Storage of Santa Fe

1 513 évaluations

6591 Cerrillos Rd   Santa Fe, NM 87507

(505) 473-5487

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(505) 473-5487

6591 Cerrillos Rd
Santa Fe, NM 87507

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They were very respectful. They tried helping me out with me possibly renting a couple of storages. The gentleman at that store are very professional

JOHN A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROLAND F 
Évaluation :
5

I got a printed map of the location of my storage unit, which was very helpful. What would have been even more helpful would have been full access instructions. For example, I didn't realize I needed to swipe my new access card to 'sign in' to the building, so my first access to the storage area set off the alarm. Also, I don't understand when I need to use my access card within the building, as I move from one area to another.

Chris Z  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L 
Évaluation :
5

We highly recommend Uboxes for a move and storage. Love that the drivers have all been women..

Penny T 
Évaluation :
2

Customer service.

CHRISTOPHER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN F 
Évaluation :
5

Jerry and crew are above average employees, very welcoming and respectful with great service.

JONATHAN U 
Évaluation :
5

Our complaint would be the price increases.

Andrew C  |  Expérience générale 
Évaluation :
5

The owner was very helpful

KENNETH K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOPOLDO T 
Évaluation :
5

Almost full tank of gas. Easy to operate. Comfy drive. Great staff

DIANE E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S 
Évaluation :
4

Jerry was so helpful. I love that we can unload inside out of the wind and rain! It is clean, there is help on the premises within easy push of a button. It feels secure and even mouse resistant. I love this place!!!

Phyliss J  |  Premières impressions 
Évaluation :
5

Great team, quick and efficient service, in out and on my way

JAMES C 
Évaluation :
4

The employee was very helpful and kind. There was not explanation of how to handle the damage from water intrusion.

BETSY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERMIN G 
Évaluation :
5

Great personnel. Check in was as good as it gets. Very efficient and friendly guy.

BRUCE M 
Évaluation :
5

Best U-Haul I have ever rented from. Thank you.

DANIEL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO C 
Évaluation :
5

Great service

LEROY M 
Évaluation :
5

Great experience

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P 
Évaluation :
5

The staff and manager Jerry are the best, I was delighted with their service, and the storage facility. I highly recommend.

Theresa i  |  Expérience générale 
Évaluation :
5

Quick, thorough, efficient, friendly

Paul P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabine V  |  Premières impressions 
Évaluation :
5

Great experience from beginning to end. Change nothing n

CAROLYN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB T 
Évaluation :
5

Great location for both storage and rentals. Friendly and efficient staff. Keep it up!

KYLE K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY W 
Évaluation :
5

The office staff at this facility were always helpful and very professional.

RICHARD D  |  Expérience générale 
Évaluation :
5

Great service -- fast & easy! Thanks!

ANTHONY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C 
Évaluation :
5

Love the service, however, one piece of feedback. It left a bad taste in my mouth that there was a charge to cut a lock other than that fantastic dealing with Ubox

JOSEPH H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA G 
Évaluation :
5

People were very nice.

NICOLE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K  |  Expérience générale 
Évaluation :
5

On-line process and uhaul app both got stuck and it was impossible to proceed, both at check-in and return

AUSTIN K 
Évaluation :
5

The service was great!

Sabrina J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G 
Évaluation :
5

Its a first class service

VICTOR Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana D  |  Expérience générale 
Évaluation :
5

The only challenge I had was the difficulty getting the ramp to open. It took my friend and I some time to get it out. This was a heavy move so it was required. The staff was great beginning to end. I just needed to slow down the gentleman speech as he was almost in rap style. He did so nicely when asked though. Blessings to you all. I was clearing an estate of a friend that passed. You made this possible.

RAYA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M 
Évaluation :
4

I will recommend U-Haul to anyone based on my experience written above regarding first location

Carmen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE D 
Évaluation :
2

Stop adding fuel charges to the bill when your customer has clearly refueled the truck before returning it. This vastly lowers public trust and can easily be construed as criminal misconduct.

JOSE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C 
Évaluation :
5

Gerry and his team are great to work with

Collin K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl c 
Évaluation :
5

Awesome operation!

PETER K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D  |  Expérience générale 
Évaluation :
5

Very professional and friendly. Everything was great 

RICHELE L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna R 
Évaluation :
5

Jerry and his staff are professional polite and always accommodating to my needs. I have done business with this location several times and will continue to do so.

JEFFREY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK O 
Évaluation :
4

It would have EXCELLENT except that I had to get assistance every time I opened Unit 188. It is still defective unless they repaired it since I moved out.

LAWRENCE D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C  |  Expérience générale 
Évaluation :
5

Attendant was quick, efficient, and thorough. He answered all my questions and I was on my way in less than 5min.

Paul P 
Évaluation :
5

Jerry and Jesse and crew excellent

Joseph C  |  Premières impressions 
Évaluation :
5

No improvement needed….excellent equipment and friendly, professional management. I'll definitely recommend this location! :-)

ANDREA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yufei W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARTER V 
Évaluation :
5

Jerry has always provided great customer service. Fortement recommandé!

ERNEST B 
Évaluation :
5

New and clean! Great facility.

Adam W  |  Expérience générale 
Évaluation :
5

Very professional and well organized. Responded well to inquiries.

Jeff M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA B 
Évaluation :
5

Friendly and helpful staff…environment is clean and secure.

ANDREA S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharla R 
Évaluation :
5

A little signage would help to find the new location. Everything else was top notch. Brand new van! Though they probably would not guarantee that.

JASON B 
Évaluation :
5

Not sure . Every thing was very efficient.

JOHN M 
Évaluation :
5

Staff were very friendly and helpful. Everything was ready to go and as detailed when I booked it online

VINCENT D 
Évaluation :
5

Employees were fast and efficient on rental and return. I will definitely be renting from this location again.

BRITTANY S 
Évaluation :
4

Have the person doing the rental return have a better attitude. He did not clearly explain the charges to my card. I told him I had a vehicle issue and was planning to return it at different location. He then proceeds to tell me he owns the equipment and it needed to be returned at his location. This something I can care less about considering I had to leave my vehicle at the dealer because I broke down. I will not rent from this location ever again and I plan to tell my friends not to as well since the service was so bad at the end. I will return to my favorite location because their customer service is top notch.

Charles F 
Évaluation :
5

Excellent service and staff friendly

RICHARD W 
Évaluation :
5

Make signage for finding where to pick up better as a first time costumer to this location it was confusing with the storage center in front of it. Maybe a big sign saying pickup and dropoff for uhauls if your coming from cerrillos. Otherwise fantastic customer support and a great and smooth experience using the app.

AHMAD B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA B 
Évaluation :
5

I'm not sure if I was charged for the 6 miles that was on the truck before I drove it. (I have a photo of it) I forgot to check the odometer myself at the end of trip. I meant to and should have. Other than that , everything good !

GAYLE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE G 
Évaluation :
5

Hardworking, and efficient folks.

KARLYN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALEH E 
Évaluation :
5

Nothing both pick up and drop off locations were awesome! First rate! Five stars!

Michael M 
Évaluation :
5

The gentleman who assisted us was extremely helpful in hooking up the trailer and explaining all the safety features and safety issues we should be on the lookout for. He was fast, knowledgeable, and efficient. I would definitely recommend this location to my friends and business associates.

Stephen S 
Évaluation :
5

Everyone here was just great.

TOKEY B 
Évaluation :
5

Yea, the very friendly person that checked me in was slay super nice. Same thing as above, I hope they're being paid well. Merci.

REBECCA C 
Évaluation :
4

More signage/better indication for where to pick up, as well as showing how to get out of the lot.

CARSON S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H 
Évaluation :
5

While I did appreciate screwing the door of the crate shut for security, it did come as a bit of a surprise. Fortunately, I had an appropriately sized Allen wrench, but some might not be prepared. I'd suggest a note that the customer will need an appropriate tool at the end location would not by amiss.

Robert D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCAL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA S 
Évaluation :
5

Great Service. Would Recommend

WILLIAM H 
Évaluation :
5

We reserved a 10 foot and was upgraded to a 15 foot truck at no cost.

Shelby K 
Évaluation :
4

This place is so clean and well maintained!! It is heartening to see the employees walking around as I was moving things into my storage unit. I also love that they have carts for your use. I feel safe leaving my belongings there

Karen C  |  Premières impressions 
Évaluation :
5

The people who work there are very nice and helpful. I was confused the first time I checked in, and they are very patient with me. It's super clean, feels very safe, has easy parking, and good lighting.

Nav J  |  Déménagement en ligne 
Évaluation :
4

Was Not aware the account was closed but I believe my grandma was Rude and said something for them to do so without verification from me 1st.

Cynthia B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J  |  Expérience générale 
Évaluation :
5

👍

Daniel A  |  Expérience générale 
Évaluation :
4

would be better if customers could choose the alarm checking in code for the alarm system and connect to existing accounts easier instead of having to go into the office to change the code to existing code.

adam y  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE K  |  Premières impressions 
Évaluation :
4

Everything was great. Except for one employee in the storage area who told us if we left anything in the area next to the carts where people drop off stuff, that we would be charged 100 bucks. No where is that stated in the contract. Others obviously do it. People take what they want. Why would we be charged. She was very rude and hostile. I'm sorry I didn't get her name. She was petite in stature and had pink or red colorful hair. Other than all the walking, it was great. Felt like my things were secure and safe.

Gwen D  |  Expérience générale 
Évaluation :
5

Terrific customer service no matter what kind of question you may have. Facility is awesome...plenty of carts available...rest room facilities numerous and clean...storage area always immaculate. I highly recommend this facility.

Anthony C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis l  |  Expérience générale 
Évaluation :
5

This Santa Fe facility is top notch!. Very clean! I can't say enough about the team of people here they are very present and helpful. I had a personal experience when I forgot my key to my unit. WOW so surprised to actually get help as I was already embarrassed I was treated with real compassion! Moving your life around is difficult enough. They understand. Thank you!

John F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G  |  Expérience générale 
Évaluation :
5

Thank you... Great experience and nice facility The access hours are good but could be even better. There were a couple of times when I wanted to get in but could not. Of course this was pretty late, but my work hours were not the normal 9:00 to 5:00

Karl Z  |  Expérience générale 
Évaluation :
5

I needed to change my storage unit snd truck rental and the staff could not have been nicer to deal with I will be moving items in the new year and for sure will look for help from this staff

Mary M  |  Expérience générale 
Évaluation :
5

I did not personally go in the storage units but my movers had no real issues. The employees that helped acquire the units, buy moving boxes and other items were all very kind and helpful. All in all my moving went smoothly. Merci.

Lila B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neddie S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April G  |  Expérience générale 
Évaluation :
5

Manager Jerry Garcia was outstanding. He was very accommodating and patient with us during a recent move.

James O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel J  |  Expérience générale 
Évaluation :
5

this facility is spotless! great storage facility and staff!

Jeff C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford S  |  Premières impressions 
Évaluation :
4

Location closes too early everything else is/was great. Many thanks

Aiseah A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa K  |  Expérience générale 
Évaluation :
5

Gerry Garcia was very friendly and helpful. Checking in and out was very easy. Place was clean and well lit. Great value for a temperature control facility.

EDWIN C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S  |  Premières impressions 
Évaluation :
5

Staff was friendly and always willing to answer my questions. The process is easy and direct once you do it the first time. The facility was clean, secure, and climate controlled (comfortable temperate that wasn't too cold.).

LUIS G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D  |  Expérience générale 
Évaluation :
5

U-Haul even made an effort to call me to make sure that they didn't have to bill me another month. Wonderful.

Michael A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose V  |  Déménagement en ligne 
Évaluation :
5

Excellent service, convenient location

Raimund H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M  |  Déménagement en ligne 
Évaluation :
5

Maintained well and staff are helpful. Much nicer than extra space storage.

Everett T  |  Premières impressions 
Évaluation :
5

Jerry is a great manager.

JOHN L  |  Premières impressions 
Évaluation :
5

Easy to obtain online. No need to talk to staff. Price didn't go up like other storages I was at before after a month or two. Easy to cancel as well.

Matthew V  |  Expérience générale 
Évaluation :
5

I love the way all employees took care of us and help us every time we had questions. Facility was very clean and it felt so comfortable

Lorreine T  |  Expérience générale 
Évaluation :
5

We needed storage for summer for summer college break. Iit is month to month I made "reservation" for small one but that does not guarantee you get what you ask for. Though a small one was not available - we had next size up which worked out. Only challenge we had was a group was moving out and they were using every cart so had to wait. We will definitely use them again in May. When we came to move my daughter back to dorm - I couldn't remember how to get in - emergency contact picked up my call right away!!

DANA H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Z  |  Premières impressions 
Évaluation :
5

Great service!

Buddy F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April G  |  Premières impressions 
Évaluation :
5

Wonderful Service!!!

Raimund H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S  |  Expérience générale 
Évaluation :
5

The facility was clean and the carts to move stuff in and out were in good working condition and very helpful.

Brice L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Palmer M  |  Expérience générale 
Évaluation :
5

This is the best customer service I have ever experienced. Jerry Garcia and his team exemplify what customer service should be by promptly and effectively solving every issue.

Jorge P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B  |  Expérience générale 
Évaluation :
5

From Setting up initial booking of truck to drop off at our destination, it was great !

Larry D  |  Premières impressions 
Évaluation :
5

Very helpful. Communication is consistent and appreciated.

Gail D  |  Premières impressions 
Évaluation :
5

The storage facility is bright and clean. There are bathrooms and drinking fountains which are a plus. The place seems secure too.

Betsy J  |  Premières impressions 
Évaluation :
5

Excellent facility, and service!!!!

Tommy M  |  Expérience générale 
Évaluation :
4

Very satisfied with location and convenience for preparation of upcoming move

bob m  |  Premières impressions 
Évaluation :
5

The guest service at this storage facility is exemplary. They were helpful and accommodating with our return and getting us our storage needs.

Eric S  |  Premières impressions 
Évaluation :
5

Everyone of the people were helpful and pleasant to work with.

Sandy G  |  Expérience générale 
Évaluation :
5

A new clean easy to navigate storage facility with extremely knowledgeable and friendly staff

Trevor D  |  Premières impressions 
Évaluation :
5

Great new facility Ran well Great and helpful staff Thank you!

Catherine S  |  Expérience générale 
Évaluation :
5

Beautiful facility

Neddie S  |  Expérience générale 
Évaluation :
5

Damian was awesome, we had trouble immediately with the latch of the door. He came very fast and could not rectify the issue as it appeared not to align. He said that he would report to his supervisor. We have not heard back yet but he also said if we needed to request a different one to speak with them when we come with our first load. Do not know what average is as we have never had a use for anything like but the ease of renting one is super easy.

John F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica R  |  Expérience générale 
Évaluation :
5

Walking in was wonderful to be welcomed by the team

Rebecca V  |  Premières impressions 
Évaluation :
5

App has been glitching for several days. I conducted business in person.Jerry and Andrea were simply wonderful to work with and extraordinarily helpful.

Anita C  |  Premières impressions 
Évaluation :
5

Clean place and professional staff. Highly recommend

Susan D  |  Expérience générale 
Évaluation :
5

The best management ever ! Everyone was so helpful and friendly, some went above and beyond for me.

Cristiano d  |  Expérience générale 
Évaluation :
5

Staff was very friendly and patient and answered all of the questions that I had. They showed me what is Security there is as well as offering to show me my storage unit. I chose not to see the Storage unit at the time of rental, but when I did see it, the next day was very pleased with the condition of the unit. It was clean, easy to find and well-maintained. I am always really happy with the customer service I received from U-Haul and that is why I am a return customer.

Santana T  |  Premières impressions 
Évaluation :
5

Fast and easy!

Briana C  |  Premières impressions 
Évaluation :
5

SO FAR, SO GOOD! I'M A NEWBIE ...

Peter C  |  Premières impressions 
Évaluation :
5

I trust U-Haul and am very glad this U-Haul site was available on Santa Fe for our self storage needs. Very impressive how well maintained and how well run the place is. Staff is great

Merla B  |  Premières impressions 
Évaluation :
4

Damien was excellent on check-in. Very helpful. Katie was very helpful when I returned the truck. Only thing I didn't like is that I was told on the 800 number that I could use a cash deposit and they said they don't do that. The other thing was that they couldn't take. My coupon said that they didn't take coupons. But overall it turned out to be fine.

Lynne W  |  Premières impressions 
Évaluation :
5

Awesome service…great staff

GREGORY J  |  Expérience générale 
Évaluation :
5

this facility and staff are the best!

Jose E  |  Premières impressions 
Évaluation :
5

Great new facility with great storage rates.

Michael D  |  Premières impressions 
Évaluation :
5

Your staff is friendly and professional.

Erica M  |  Premières impressions 
Évaluation :
5

This U-Haul facility was very clean and organized. I rented a unit for just over a year and never had any problems or issues with the cleanliness or security of my personal items. I reserved a U-Haul truck online prior to my move out date. When I arrived on the morning of my reservation, 30 minutes prior to pick up time, the truck was ready with no issues. Jerry and his staff are very professional, helpful and friendly. I would recommend this facility to friends and family and will definitely use them again if needed in the future.

Laura B  |  Expérience générale 
Évaluation :
5

Great service

DYLAN F  |  Premières impressions 
Évaluation :
5

Great experience- Jerry gave us immediate service and was very helpful. This place is clean, well lit, feels safe and has added benefits like an indoor unloading space, generous carts, a donation area and an alarm system for non-users.

Andrew C  |  Premières impressions 
Évaluation :
5

Will recommend to everyone

THERESA C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra s  |  Premières impressions 
Évaluation :
5

The van rental mobile check-in experience was horrible. The app would not allow me to check in at all, and had to go inside. It kept telling me to call for assistance. The rental reservation receipt and website both stated a major credit card or debit card with major brand was needed for the rental. When I presented my debit card I was told we needed a credit card, which we didn't have. Had to bring in my son and use his card and add him to the reservation. Then with the storage unit, we had purchased our own lock but was told we had to have a round lock so had to purchase that from you as well. Finally, we had requested a furniture dolly on the move-in reservation and we were told all they had was an appliance dolly. Despite these issues Clerk Jesse G was wonderful, friendly, helpful, and went above and beyond to assist. He explained everything very well and took good care of us.

Susan S  |  Premières impressions 
Évaluation :
5

Good folks!

Miguel G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor G  |  Premières impressions 
Évaluation :
5

Fabulous facility with cheerful, efficient, friendly, and helpful staff. Awesome building...clean, well organized, and equipment made move in easy. Love the big elevators also.

Anthony C  |  Premières impressions 
Évaluation :
4

Everything went well. However, I do have one complaint. The parking available for people accessing their lockers is very poor. There are only a few spaces and two of those have a pronounced slant downwards making loading and unloading difficult. Merci.

Ingrid K  |  Expérience générale 
Évaluation :
4

Angela was very helpful

Miguel G  |  Déménagement en ligne 
Évaluation :
5

Everyone has been so helpful. The facility is clean and very well organized.

Jesse G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronny M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P  |  Expérience générale 
Évaluation :
5

Friendly staff, new facility. Good experience. Thank you!

Catherine S  |  Premières impressions 
Évaluation :
5

I really like the place . Very nice clean and organized the girl that help me was very nice .

Neddie S  |  Premières impressions 
Évaluation :
5

Jerry and all his staff were great and were always there to assist me. I highly recommend this facility for storage needs. Thank you!!

Leslie J  |  Expérience générale 
Évaluation :
5

Thank you for making my life easier, u-haul has always been wonderful and everyone that works there have been very polite and seem genuinely happy to be working for uhaul. Looking forward to more business in the future!

Ovi J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree R  |  Expérience générale 
Évaluation :
5

This facility is very convenient, well maintained, well lit and very clean. Access to storage is excellent with truck docks plenty of parking and keypad security entry. Staff is knowledgeable and very helpful. Excellent service à la clientèle. Thx Jerry and staff!

Ernest B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayra O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward V  |  Expérience générale 
Évaluation :
5

The ability to rent both the truck and storage in one place made the process very seamless. The storage facility is top notch, very clean and secure. The staff are awesome as well, David was very helpful in adding an additional unit when we found we needed more storage space. Overall awesome experience.

Jared L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cierra D  |  Premières impressions 
Évaluation :
5

Great experience! Excellent staff and facility!

Beth D  |  Expérience générale 
Évaluation :
5

Roberto was MORE THAN helpful when I booked my storage and any and all other issues I had when I moved into the storage space! He was excellent, friendly and professional! My best to him!

EDNA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S  |  Premières impressions 
Évaluation :
5

Thanks to Jesse

Maria E  |  Premières impressions 
Évaluation :
5

Staff were attentive and addressed all issues.

Bill J  |  Déménagement en ligne 
Évaluation :
5

The manager is first class.

David L  |  Premières impressions 
Évaluation :
5

The staff was excellent to work with. Helpful and courteous at all times. The facility was clean and easy to access when we needed to.

Cynthia O  |  Expérience générale 
Évaluation :
5

Gerry, Andrea are Fantastic people. The team here in Santa Fe are world class. I appreciate how hard everyone works and they really care. Uhaul is blessed to have them all representing the company. Nancy

Nancy P  |  Expérience générale 
Évaluation :
5

Great place location good people very friendly keep it up

Ricky A  |  Premières impressions 
Évaluation :
5

I 100 % recommend U-Haul Moving & Storage of Santa Fe on Cerrillos. This is the first time I have rented a storage unit and only needed it for 2 months. *Maybe* the prices are high compared to other places in Santa Fe? Totally worth it, it is a great value because the facility is new, CLEAN, well-lit, has security features that made me confident my stuff was safe and more importantly, that I was safe there. I have also rented vans here twice and the experience was easy and pleasant. Staff were great with all in-person interactions, which were minimal for me because everything worked as it was supposed to/ was as it should be. The owner Jerry works along side his employees doing all the "regular" stuff: checking people in, answering the phone, pulling up the rental truck for you. Humble, kind and competent guy.

Erika V  |  Expérience générale 
Évaluation :
3

I paid $162 through auto pay on October 30th for the month of November. Due to unforseen circumstances, I vacated the unit on November 6th, and moved to Albuquerque. The manager said no Uhaul company reimburses for the unused portion of the month. This is a lot of $ to me and seems to be a ridiculous policy. Security at this building was laughable. The drive in garage doors always showed a red light but no one was parked there. They rarely shut, even when my vehicle was fully in inside. If anyone was coming out, the doors automatically open and anyone can come in. If a unit was opened under these circumstances, an alarm sounded for maybe 15 seconds, but no employee ever responded. The process of having to swipe in at two different spots, and having to swipe in again each time you went out, was confusing and a hassle. Not being able to drive up to your unit was also a hassle. Bottom line is this facility is WAY OVERPRICED and not worth the money.

Jeffery J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Consuelo L  |  Premières impressions 
Évaluation :
5

The men had my reservation all set...very easy and helpful

Cherie M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi K  |  Expérience générale 
Évaluation :
5

Outstanding service and great team members. Everyone was so helpful and kind. I highly recommend utilizing this facility if you need storage or truck rental. Thank you for all you did to help me.

cindy l  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALIK J  |  Premières impressions 
Évaluation :
5

I was surprised at how maintained it is and very clean. The staff went beyond courtesy to please customers.

john j  |  Premières impressions 
Évaluation :
5

Clean, well-maintained facility with friendly staff.

gina m  |  Expérience générale 
Évaluation :
5

The personal was very helpful and nice.they knew what would be helpful for me.Thank You so much

Yolanda G  |  Expérience générale 
Évaluation :
5

Awesome!

jonathan s  |  Expérience générale 
Évaluation :
5

AMAZING staff and incredibly security for my storage.

Rebecca G  |  Premières impressions 
Évaluation :
5

The storage unit was awesome. The facility it was in was excellent. The courtesy carts for transporting food helped immensely during loading and unloading. I would highly recommend this place.

Zachary T  |  Expérience générale 
Évaluation :
5

The service was excellent the person that helped his name was David he was very personable, and knowledgeable. He made our experience a great one. Merci

Luke M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G  |  Expérience générale 
Évaluation :
5

I rented a moving truck from this location, a little while later a trailer and a storage unit. Three separate interactions and every time the staff and facilities were outstanding. Everyone I dealt with was professional, attentive and a joy to work with. It's good to know professionalism and great customer service skills still exist on n the world. Wish the entire Santa Fe team could be duplicated across all industries and businesses. If they're the norm across U-Haul that's great! U-Haul should try and teach other companies how to do it. If the Santa Fe team is an exception they should become role models for the rest of the company locations!

Richard C  |  Expérience générale 
Évaluation :
5

Every person I dealt with was very friendly, competent, helpful and professional-it's an excellent operation from top to bottom.

Tim L  |  Expérience générale 
Évaluation :
5

It's one of the most friendly facilities. Thank you so much Andrea and Jerry!

Lydia C  |  Expérience générale 
Évaluation :
5

Jerry and his team are exceptional and it all starts with him. UHaul is extremely fortunate to have Jerry, I wish there were more souls like him Nancy

Nancy P  |  Premières impressions 
Évaluation :
5

Excellent service and support

cindy l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david w  |  Expérience générale 
Évaluation :
5

This is a very nice new and clean facility and I felt my storage items were very secure. Merci.

linda r  |  Expérience générale 
Évaluation :
5

Everyone I talked with was polite, professional and helpful.

Michelle B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaibah T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S  |  Expérience générale 
Évaluation :
5

I would recommend this place to friends

blanca t  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis l  |  Premières impressions 
Évaluation :
5

Jerry (the gentleman with the glasses) provided all the information I definitely needed and was helpful. He was very understanding of my needs. The process was smooth. Simple. THANKS AGAIN!!

Lydia C  |  Premières impressions 
Évaluation :
5

Jerry and his staff were excellent. They made sure all my needs were met, and they went above and beyond with their hospitality. Plus the entire facility is pristine.

Leslie J  |  Premières impressions 
Évaluation :
5

Just the cleanest storage place I have ever been. I thought the building was brand new, it was several years old. So clean!!

Juliet S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

polly R  |  Expérience générale 
Évaluation :
1

The smell inside was unbearable. It smelled like chemicals or something awful. We got sick.

Veronica K  |  Premières impressions 
Évaluation :
5

I highly recommend this storage facility. Mr. Garcia and his staff have gone out of their way to help me making the best decisions concerning , the size of storage, the packing material and most importantly to place my valuables into an air condition locker ,where my Art work would survive the horrendous summer temperature. Thanks to you all! María

Maria M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire J  |  Premières impressions 
Évaluation :
5

In my opinion, this facitily is next generation storage. Convenient, clean with built in security. (I accidently set off/tested the alarm, oops.) The only thing I would have wished for is someone there to keep the crews from monopolizing all the carts and blocking the entrance, but we managed just fine. I won't downgraded you for it because the quality of tennants is much better than your average storage facility.

ERIK P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjie V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W  |  Premières impressions 
Évaluation :
5

Great service and great facility. Will recommend and use again when needed. Merci.

Daniel H  |  Expérience générale 
Évaluation :
5

Super helpful, nice guys. We arrived close to closing and they accomodated our needs. We were so thankful!!

Susan D  |  Premières impressions 
Évaluation :
5

They’re super responsive and helpful!!!

Maria K  |  Expérience générale 
Évaluation :
5

Brand new, clean, nice, very helpful staff.

George E  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W  |  Premières impressions 
Évaluation :
5

Last night went to facility and talked with another customer it closes at 10PM. I thought this was a 24 hour facility. Was hoping the facility has 24hr. access.

Santiago J  |  Premières impressions 
Évaluation :
5

Fantastic service

Raul V  |  Premières impressions 
Évaluation :
5

All employees have been of great assistance, Jeanette helped us this past Sunday and was of help guiding us to a few places in town

Kenny M  |  Premières impressions 
Évaluation :
5

Incredibly helpful and professional staff--they are top tier!

Rick R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sebastian A  |  Déménagement en ligne 
Évaluation :
5

This is a great UHaul location and is a model facility. The retail area (where boxes and supplies are sold) is spacious and the parking area is more than adequate, both for retail and for storage facility. Every employee I have encountered has been friendly, knowledgeable, and ready to help. I recommend this location highly and without reservation.

Janey P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C  |  Premières impressions 
Évaluation :
5

Beware the elevator. The door comes off the track and you can get stranded in the elevator.

david k  |  Premières impressions 
Évaluation :
4

We were not told there would be floor sealing and painting occurring. The fumes were very strong. Also, another customer said there had been flooding recently in the area we are renting. I was not told of any flooding and I would like to know what was done to repair that so it doesn't happen again. The key card did not work to open the outside bathroom door and gave an error message. We appreciated the free carts and indoor bathrooms and our unit is clean. It could use better lighting above.

Naharu S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Q  |  Expérience générale 
Évaluation :
5

Every staff member was accessible friendly and courteous.

JENNIFER S  |  Premières impressions 
Évaluation :
5

Super efficient and friendly!

Randall C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christeen L  |  Expérience générale 
Évaluation :
5

Jerry and Eddie are incredibly helpful, extraordinarily service-oriented, and a refreshing pleasure to work with as we have had a taxing move. Their can-do service attitude helped us greatly!

Rick R  |  Premières impressions 
Évaluation :
4

Staff was great and friendly. Very good services santa fe staff. Thank u again.

Thomas L  |  Premières impressions 
Évaluation :
5

I love it and my kids loved it as well where in the lower level and theres also restrooms for our convenience and very helpful moving carts. I moved in right away kidding I moved my stuff right away and still have a lil space available in my storage unit. Thank you the prices are fair and the amenities are excellent and the location and everything else as well.

Elena S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R  |  Premières impressions 
Évaluation :
5

Jerry Garcia is professional manager and runs a very clean facility on top of having great staff

Tammy L  |  Premières impressions 
Évaluation :
5

Every thing was great

Chad R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estevan B  |  Expérience générale 
Évaluation :
5

The staff was over the top helpful. Best prices in town and new facility. Super happy I switched to this location.Keep up the great customer service.

Ken J  |  Premières impressions 
Évaluation :
5

Staff were very welcoming. Great experience!

Margaret M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannettte G  |  Premières impressions 
Évaluation :
5

Wonderful service.

Alan S  |  Premières impressions 
Évaluation :
5

My entire experience was excellent. David Romero was the best. I felt I'd known him for yesrs, although we'd just met. Looking forward to moving into a space that's clean & secure.

Lilie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

warren s  |  Premières impressions 
Évaluation :
5

I absolutely love my new storage unit I feel safe when I'm in there I didn't feel safe at my old storage unit. The lighting is perfect and it's clean I've already recommended this storage unit to 2 other people.

Karyn B  |  Premières impressions 
Évaluation :
3

Generally the staff was nice but proper instruction as to how to access the storage unit was not given.

Melvin P  |  Premières impressions 
Évaluation :
5

The UHaul storage on Cerillos and Jaguar in Santa Fe, NM is very safe, clean and secure. I didn't know I could pay my storage online with the UHAUL account I created for renting trucks. Andrea and Jerry are very wonderful and helpful. I rented for 4 months and the first month was free. The only thing I didn't like is that one of the parking spots in front is on a slant, which makes it awkward to park, load and unload. I never used that spot. I like the key card system for extra security. I like the moving carts; they also have mattress moving carts. The only reason I left was because a garage opened up at my apartments.

Shelley B  |  Expérience générale 
Évaluation :
5

Very clear and precise instructions. Did everything online. Super simple move in experience and would highly recommend.

Jenay S  |  Déménagement en ligne 
Évaluation :
5

Secure yet easy access to the unit. Appreciate the large elevator and handy carts. Very helpful and friendly staff!!

Lisa P  |  Déménagement en ligne 
Évaluation :
5

Great experience. Staff was very helpful and friendly.

RUBEN D  |  Premières impressions 
Évaluation :
5

I won't use the online process in the future. Found in person staff at local facility much more helpful and friendly and offered. local discounts

Shari M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla t  |  Premières impressions 
Évaluation :
5

I don't remember the name of who was working, but at both the pickup and dropoff and talking online to change dropoff location, was fantastic. Everyone was friendly and well mannered and extremely helpful. Thank you so much for making my move as pleasant as possible. I've always used uhaul for my moves (and I move a lot) and will continue to do so. You all are the best!

Ovi J  |  Premières impressions 
Évaluation :
5

This facility is top of the line with excellent security and amenities. There are ample staff to assist with the things one needs to move or store belongings. I will be telling all my neighbors about this Uhaul facility.

Janey P  |  Premières impressions 
Évaluation :
5

Thank you for the excellent customer service!

Jan G  |  Expérience générale 
Évaluation :
5

Great team at this facility! We are moving out of state; otherwise we would have stayed at this location. This team is courteous, knowledgeable and very professional.

Kathy T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence R  |  Déménagement en ligne 
Évaluation :
5

Thank you for being so professional, helpful and kind!

Jan G  |  Premières impressions 
Évaluation :
5

Very friendly, knowledgeable and helpful.

Charles P  |  Premières impressions 
Évaluation :
5

Cassandra was super,as was Andrea.

Demian A  |  Expérience générale 
Évaluation :
5

The best - seriously.

Elizabeth A  |  Expérience générale 
Évaluation :
5

Affordable, friendly, awesome place.

Sonia G  |  Premières impressions 
Évaluation :
5

After one visit and interaction with the staff, I knew I would be back to reserve a storage. The facility is impressive and I know my belongings will be secure.

Jerry J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa I  |  Expérience générale 
Évaluation :
5

David Romero was very helpful. The new facility is very nice.

John P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gemma J  |  Expérience générale 
Évaluation :
5

Manager Andrea was very pleasant, competent and helpful. Loved the carts available to help get my items to the locker from our truck.

JAMES C  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherl W  |  Premières impressions 
Évaluation :
5

Andrea and Adam are so helpful and professional. I originally booked a 5x5 unit but when I arrived I told Andrea I needed a larger one. She got me into a 5x10, which turned out to be perfect. Andrea took me my new storage space, in the windy cold, and she explained the key card security system and the lock I needed for my unit. I accidentally broke some glass and we called the office for help. Adam came to help us clean up the glass. I really appreciate that. He reminded me to run the security card to leave the unit. I feel my possessions are very safe here.

Shelley B  |  Premières impressions 
Évaluation :
5

This is the nicest storage facility I've ever used! Je la recommande fortement.

Elizabeth A  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.
  • Camions de déménagement

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  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Nous offrons la plus grande couverture en Amérique du Nord!

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Nous offrons la plus grande sélection de l'industrie!

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