They were very respectful. They tried helping me out with me possibly renting a couple of storages. The gentleman at that store are very professional
JOHN ACustomer Reviews for U-Haul Moving & Storage of Santa Fe
Testimonials From Recent Customers
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I got a printed map of the location of my storage unit, which was very helpful. What would have been even more helpful would have been full access instructions. For example, I didn't realize I needed to swipe my new access card to 'sign in' to the building, so my first access to the storage area set off the alarm. Also, I don't understand when I need to use my access card within the building, as I move from one area to another.
Chris Z | Premières impressionsWe highly recommend Uboxes for a move and storage. Love that the drivers have all been women..
Penny TCustomer service.
CHRISTOPHER MJerry and crew are above average employees, very welcoming and respectful with great service.
JONATHAN UOur complaint would be the price increases.
Andrew C | Expérience généraleThe owner was very helpful
KENNETH KAlmost full tank of gas. Easy to operate. Comfy drive. Great staff
DIANE EJerry was so helpful. I love that we can unload inside out of the wind and rain! It is clean, there is help on the premises within easy push of a button. It feels secure and even mouse resistant. I love this place!!!
Phyliss J | Premières impressionsGreat team, quick and efficient service, in out and on my way
JAMES CThe employee was very helpful and kind. There was not explanation of how to handle the damage from water intrusion.
BETSY PGreat personnel. Check in was as good as it gets. Very efficient and friendly guy.
BRUCE MBest U-Haul I have ever rented from. Thank you.
DANIEL PGreat service
LEROY MGreat experience
John CThe staff and manager Jerry are the best, I was delighted with their service, and the storage facility. I highly recommend.
Theresa i | Expérience généraleQuick, thorough, efficient, friendly
Paul PGreat experience from beginning to end. Change nothing n
CAROLYN PGreat location for both storage and rentals. Friendly and efficient staff. Keep it up!
KYLE KThe office staff at this facility were always helpful and very professional.
RICHARD D | Expérience généraleGreat service -- fast & easy! Thanks!
ANTHONY WLove the service, however, one piece of feedback. It left a bad taste in my mouth that there was a charge to cut a lock other than that fantastic dealing with Ubox
JOSEPH HPeople were very nice.
NICOLE LOn-line process and uhaul app both got stuck and it was impossible to proceed, both at check-in and return
AUSTIN KThe service was great!
Sabrina JIts a first class service
VICTOR ZThe only challenge I had was the difficulty getting the ramp to open. It took my friend and I some time to get it out. This was a heavy move so it was required. The staff was great beginning to end. I just needed to slow down the gentleman speech as he was almost in rap style. He did so nicely when asked though. Blessings to you all. I was clearing an estate of a friend that passed. You made this possible.
RAYA SI will recommend U-Haul to anyone based on my experience written above regarding first location
Carmen SStop adding fuel charges to the bill when your customer has clearly refueled the truck before returning it. This vastly lowers public trust and can easily be construed as criminal misconduct.
JOSE VGerry and his team are great to work with
Collin K | Expérience généraleAwesome operation!
PETER K | Premières impressionsVery professional and friendly. Everything was great
RICHELE LJerry and his staff are professional polite and always accommodating to my needs. I have done business with this location several times and will continue to do so.
JEFFREY CIt would have EXCELLENT except that I had to get assistance every time I opened Unit 188. It is still defective unless they repaired it since I moved out.
LAWRENCE D | Expérience généraleAttendant was quick, efficient, and thorough. He answered all my questions and I was on my way in less than 5min.
Paul PJerry and Jesse and crew excellent
Joseph C | Premières impressionsNo improvement needed….excellent equipment and friendly, professional management. I'll definitely recommend this location! :-)
ANDREA SJerry has always provided great customer service. Fortement recommandé!
ERNEST BNew and clean! Great facility.
Adam W | Expérience généraleVery professional and well organized. Responded well to inquiries.
Jeff M | Expérience généraleFriendly and helpful staff…environment is clean and secure.
ANDREA S | Premières impressionsA little signage would help to find the new location. Everything else was top notch. Brand new van! Though they probably would not guarantee that.
JASON BNot sure . Every thing was very efficient.
JOHN MStaff were very friendly and helpful. Everything was ready to go and as detailed when I booked it online
VINCENT DEmployees were fast and efficient on rental and return. I will definitely be renting from this location again.
BRITTANY SHave the person doing the rental return have a better attitude. He did not clearly explain the charges to my card. I told him I had a vehicle issue and was planning to return it at different location. He then proceeds to tell me he owns the equipment and it needed to be returned at his location. This something I can care less about considering I had to leave my vehicle at the dealer because I broke down. I will not rent from this location ever again and I plan to tell my friends not to as well since the service was so bad at the end. I will return to my favorite location because their customer service is top notch.
Charles FExcellent service and staff friendly
RICHARD WMake signage for finding where to pick up better as a first time costumer to this location it was confusing with the storage center in front of it. Maybe a big sign saying pickup and dropoff for uhauls if your coming from cerrillos. Otherwise fantastic customer support and a great and smooth experience using the app.
AHMAD BI'm not sure if I was charged for the 6 miles that was on the truck before I drove it. (I have a photo of it) I forgot to check the odometer myself at the end of trip. I meant to and should have. Other than that , everything good !
GAYLE GHardworking, and efficient folks.
KARLYN SNothing both pick up and drop off locations were awesome! First rate! Five stars!
Michael MThe gentleman who assisted us was extremely helpful in hooking up the trailer and explaining all the safety features and safety issues we should be on the lookout for. He was fast, knowledgeable, and efficient. I would definitely recommend this location to my friends and business associates.
Stephen SEveryone here was just great.
TOKEY BYea, the very friendly person that checked me in was slay super nice. Same thing as above, I hope they're being paid well. Merci.
REBECCA CMore signage/better indication for where to pick up, as well as showing how to get out of the lot.
CARSON SWhile I did appreciate screwing the door of the crate shut for security, it did come as a bit of a surprise. Fortunately, I had an appropriately sized Allen wrench, but some might not be prepared. I'd suggest a note that the customer will need an appropriate tool at the end location would not by amiss.
Robert DGreat Service. Would Recommend
WILLIAM HWe reserved a 10 foot and was upgraded to a 15 foot truck at no cost.
Shelby KThis place is so clean and well maintained!! It is heartening to see the employees walking around as I was moving things into my storage unit. I also love that they have carts for your use. I feel safe leaving my belongings there
Karen C | Premières impressionsThe people who work there are very nice and helpful. I was confused the first time I checked in, and they are very patient with me. It's super clean, feels very safe, has easy parking, and good lighting.
Nav J | Déménagement en ligneWas Not aware the account was closed but I believe my grandma was Rude and said something for them to do so without verification from me 1st.
Cynthia B | Expérience générale👍
Daniel A | Expérience généralewould be better if customers could choose the alarm checking in code for the alarm system and connect to existing accounts easier instead of having to go into the office to change the code to existing code.
adam y | Déménagement en ligneEverything was great. Except for one employee in the storage area who told us if we left anything in the area next to the carts where people drop off stuff, that we would be charged 100 bucks. No where is that stated in the contract. Others obviously do it. People take what they want. Why would we be charged. She was very rude and hostile. I'm sorry I didn't get her name. She was petite in stature and had pink or red colorful hair. Other than all the walking, it was great. Felt like my things were secure and safe.
Gwen D | Expérience généraleTerrific customer service no matter what kind of question you may have. Facility is awesome...plenty of carts available...rest room facilities numerous and clean...storage area always immaculate. I highly recommend this facility.
Anthony C | Expérience généraleThis Santa Fe facility is top notch!. Very clean! I can't say enough about the team of people here they are very present and helpful. I had a personal experience when I forgot my key to my unit. WOW so surprised to actually get help as I was already embarrassed I was treated with real compassion! Moving your life around is difficult enough. They understand. Thank you!
John F | Expérience généraleThank you... Great experience and nice facility The access hours are good but could be even better. There were a couple of times when I wanted to get in but could not. Of course this was pretty late, but my work hours were not the normal 9:00 to 5:00
Karl Z | Expérience généraleI needed to change my storage unit snd truck rental and the staff could not have been nicer to deal with I will be moving items in the new year and for sure will look for help from this staff
Mary M | Expérience généraleI did not personally go in the storage units but my movers had no real issues. The employees that helped acquire the units, buy moving boxes and other items were all very kind and helpful. All in all my moving went smoothly. Merci.
Lila B | Expérience généraleManager Jerry Garcia was outstanding. He was very accommodating and patient with us during a recent move.
James O | Expérience généralethis facility is spotless! great storage facility and staff!
Jeff C | Premières impressionsLocation closes too early everything else is/was great. Many thanks
Aiseah A | Expérience généraleGerry Garcia was very friendly and helpful. Checking in and out was very easy. Place was clean and well lit. Great value for a temperature control facility.
EDWIN C | Expérience généraleStaff was friendly and always willing to answer my questions. The process is easy and direct once you do it the first time. The facility was clean, secure, and climate controlled (comfortable temperate that wasn't too cold.).
LUIS G | Expérience généraleU-Haul even made an effort to call me to make sure that they didn't have to bill me another month. Wonderful.
Michael A | Expérience généraleExcellent service, convenient location
Raimund H | Expérience généraleMaintained well and staff are helpful. Much nicer than extra space storage.
Everett T | Premières impressionsJerry is a great manager.
JOHN L | Premières impressionsEasy to obtain online. No need to talk to staff. Price didn't go up like other storages I was at before after a month or two. Easy to cancel as well.
Matthew V | Expérience généraleI love the way all employees took care of us and help us every time we had questions. Facility was very clean and it felt so comfortable
Lorreine T | Expérience généraleWe needed storage for summer for summer college break. Iit is month to month I made "reservation" for small one but that does not guarantee you get what you ask for. Though a small one was not available - we had next size up which worked out. Only challenge we had was a group was moving out and they were using every cart so had to wait. We will definitely use them again in May. When we came to move my daughter back to dorm - I couldn't remember how to get in - emergency contact picked up my call right away!!
DANA H | Expérience généraleGreat service!
Buddy F | Expérience généraleWonderful Service!!!
Raimund H | Premières impressionsThe facility was clean and the carts to move stuff in and out were in good working condition and very helpful.
Brice L | Expérience généraleThis is the best customer service I have ever experienced. Jerry Garcia and his team exemplify what customer service should be by promptly and effectively solving every issue.
Jorge P | Expérience généraleFrom Setting up initial booking of truck to drop off at our destination, it was great !
Larry D | Premières impressionsVery helpful. Communication is consistent and appreciated.
Gail D | Premières impressionsThe storage facility is bright and clean. There are bathrooms and drinking fountains which are a plus. The place seems secure too.
Betsy J | Premières impressionsExcellent facility, and service!!!!
Tommy M | Expérience généraleVery satisfied with location and convenience for preparation of upcoming move
bob m | Premières impressionsThe guest service at this storage facility is exemplary. They were helpful and accommodating with our return and getting us our storage needs.
Eric S | Premières impressionsEveryone of the people were helpful and pleasant to work with.
Sandy G | Expérience généraleA new clean easy to navigate storage facility with extremely knowledgeable and friendly staff
Trevor D | Premières impressionsGreat new facility Ran well Great and helpful staff Thank you!
Catherine S | Expérience généraleBeautiful facility
Neddie S | Expérience généraleDamian was awesome, we had trouble immediately with the latch of the door. He came very fast and could not rectify the issue as it appeared not to align. He said that he would report to his supervisor. We have not heard back yet but he also said if we needed to request a different one to speak with them when we come with our first load. Do not know what average is as we have never had a use for anything like but the ease of renting one is super easy.
John F | Premières impressionsWalking in was wonderful to be welcomed by the team
Rebecca V | Premières impressionsApp has been glitching for several days. I conducted business in person.Jerry and Andrea were simply wonderful to work with and extraordinarily helpful.
Anita C | Premières impressionsClean place and professional staff. Highly recommend
Susan D | Expérience généraleThe best management ever ! Everyone was so helpful and friendly, some went above and beyond for me.
Cristiano d | Expérience généraleStaff was very friendly and patient and answered all of the questions that I had. They showed me what is Security there is as well as offering to show me my storage unit. I chose not to see the Storage unit at the time of rental, but when I did see it, the next day was very pleased with the condition of the unit. It was clean, easy to find and well-maintained. I am always really happy with the customer service I received from U-Haul and that is why I am a return customer.
Santana T | Premières impressionsFast and easy!
Briana C | Premières impressionsSO FAR, SO GOOD! I'M A NEWBIE ...
Peter C | Premières impressionsI trust U-Haul and am very glad this U-Haul site was available on Santa Fe for our self storage needs. Very impressive how well maintained and how well run the place is. Staff is great
Merla B | Premières impressionsDamien was excellent on check-in. Very helpful. Katie was very helpful when I returned the truck. Only thing I didn't like is that I was told on the 800 number that I could use a cash deposit and they said they don't do that. The other thing was that they couldn't take. My coupon said that they didn't take coupons. But overall it turned out to be fine.
Lynne W | Premières impressionsAwesome service…great staff
GREGORY J | Expérience généralethis facility and staff are the best!
Jose E | Premières impressionsGreat new facility with great storage rates.
Michael D | Premières impressionsYour staff is friendly and professional.
Erica M | Premières impressionsThis U-Haul facility was very clean and organized. I rented a unit for just over a year and never had any problems or issues with the cleanliness or security of my personal items. I reserved a U-Haul truck online prior to my move out date. When I arrived on the morning of my reservation, 30 minutes prior to pick up time, the truck was ready with no issues. Jerry and his staff are very professional, helpful and friendly. I would recommend this facility to friends and family and will definitely use them again if needed in the future.
Laura B | Expérience généraleGreat service
DYLAN F | Premières impressionsGreat experience- Jerry gave us immediate service and was very helpful. This place is clean, well lit, feels safe and has added benefits like an indoor unloading space, generous carts, a donation area and an alarm system for non-users.
Andrew C | Premières impressionsWill recommend to everyone
THERESA C | Expérience généraleThe van rental mobile check-in experience was horrible. The app would not allow me to check in at all, and had to go inside. It kept telling me to call for assistance. The rental reservation receipt and website both stated a major credit card or debit card with major brand was needed for the rental. When I presented my debit card I was told we needed a credit card, which we didn't have. Had to bring in my son and use his card and add him to the reservation. Then with the storage unit, we had purchased our own lock but was told we had to have a round lock so had to purchase that from you as well. Finally, we had requested a furniture dolly on the move-in reservation and we were told all they had was an appliance dolly. Despite these issues Clerk Jesse G was wonderful, friendly, helpful, and went above and beyond to assist. He explained everything very well and took good care of us.
Susan S | Premières impressionsGood folks!
Miguel G | Expérience généraleFabulous facility with cheerful, efficient, friendly, and helpful staff. Awesome building...clean, well organized, and equipment made move in easy. Love the big elevators also.
Anthony C | Premières impressionsEverything went well. However, I do have one complaint. The parking available for people accessing their lockers is very poor. There are only a few spaces and two of those have a pronounced slant downwards making loading and unloading difficult. Merci.
Ingrid K | Expérience généraleAngela was very helpful
Miguel G | Déménagement en ligneEveryone has been so helpful. The facility is clean and very well organized.
Jesse G | Premières impressionsFriendly staff, new facility. Good experience. Thank you!
Catherine S | Premières impressionsI really like the place . Very nice clean and organized the girl that help me was very nice .
Neddie S | Premières impressionsJerry and all his staff were great and were always there to assist me. I highly recommend this facility for storage needs. Thank you!!
Leslie J | Expérience généraleThank you for making my life easier, u-haul has always been wonderful and everyone that works there have been very polite and seem genuinely happy to be working for uhaul. Looking forward to more business in the future!
Ovi J | Expérience généraleThis facility is very convenient, well maintained, well lit and very clean. Access to storage is excellent with truck docks plenty of parking and keypad security entry. Staff is knowledgeable and very helpful. Excellent service à la clientèle. Thx Jerry and staff!
Ernest B | Déménagement en ligneThe ability to rent both the truck and storage in one place made the process very seamless. The storage facility is top notch, very clean and secure. The staff are awesome as well, David was very helpful in adding an additional unit when we found we needed more storage space. Overall awesome experience.
Jared L | Premières impressionsGreat experience! Excellent staff and facility!
Beth D | Expérience généraleRoberto was MORE THAN helpful when I booked my storage and any and all other issues I had when I moved into the storage space! He was excellent, friendly and professional! My best to him!
EDNA L | Premières impressionsThanks to Jesse
Maria E | Premières impressionsStaff were attentive and addressed all issues.
Bill J | Déménagement en ligneThe manager is first class.
David L | Premières impressionsThe staff was excellent to work with. Helpful and courteous at all times. The facility was clean and easy to access when we needed to.
Cynthia O | Expérience généraleGerry, Andrea are Fantastic people. The team here in Santa Fe are world class. I appreciate how hard everyone works and they really care. Uhaul is blessed to have them all representing the company. Nancy
Nancy P | Expérience généraleGreat place location good people very friendly keep it up
Ricky A | Premières impressionsI 100 % recommend U-Haul Moving & Storage of Santa Fe on Cerrillos. This is the first time I have rented a storage unit and only needed it for 2 months. *Maybe* the prices are high compared to other places in Santa Fe? Totally worth it, it is a great value because the facility is new, CLEAN, well-lit, has security features that made me confident my stuff was safe and more importantly, that I was safe there. I have also rented vans here twice and the experience was easy and pleasant. Staff were great with all in-person interactions, which were minimal for me because everything worked as it was supposed to/ was as it should be. The owner Jerry works along side his employees doing all the "regular" stuff: checking people in, answering the phone, pulling up the rental truck for you. Humble, kind and competent guy.
Erika V | Expérience généraleI paid $162 through auto pay on October 30th for the month of November. Due to unforseen circumstances, I vacated the unit on November 6th, and moved to Albuquerque. The manager said no Uhaul company reimburses for the unused portion of the month. This is a lot of $ to me and seems to be a ridiculous policy. Security at this building was laughable. The drive in garage doors always showed a red light but no one was parked there. They rarely shut, even when my vehicle was fully in inside. If anyone was coming out, the doors automatically open and anyone can come in. If a unit was opened under these circumstances, an alarm sounded for maybe 15 seconds, but no employee ever responded. The process of having to swipe in at two different spots, and having to swipe in again each time you went out, was confusing and a hassle. Not being able to drive up to your unit was also a hassle. Bottom line is this facility is WAY OVERPRICED and not worth the money.
Jeffery J | Expérience généraleThe men had my reservation all set...very easy and helpful
Cherie M | Premières impressionsOutstanding service and great team members. Everyone was so helpful and kind. I highly recommend utilizing this facility if you need storage or truck rental. Thank you for all you did to help me.
cindy l | Expérience généraleI was surprised at how maintained it is and very clean. The staff went beyond courtesy to please customers.
john j | Premières impressionsClean, well-maintained facility with friendly staff.
gina m | Expérience généraleThe personal was very helpful and nice.they knew what would be helpful for me.Thank You so much
Yolanda G | Expérience généraleAwesome!
jonathan s | Expérience généraleAMAZING staff and incredibly security for my storage.
Rebecca G | Premières impressionsThe storage unit was awesome. The facility it was in was excellent. The courtesy carts for transporting food helped immensely during loading and unloading. I would highly recommend this place.
Zachary T | Expérience généraleThe service was excellent the person that helped his name was David he was very personable, and knowledgeable. He made our experience a great one. Merci
Luke M | Premières impressionsI rented a moving truck from this location, a little while later a trailer and a storage unit. Three separate interactions and every time the staff and facilities were outstanding. Everyone I dealt with was professional, attentive and a joy to work with. It's good to know professionalism and great customer service skills still exist on n the world. Wish the entire Santa Fe team could be duplicated across all industries and businesses. If they're the norm across U-Haul that's great! U-Haul should try and teach other companies how to do it. If the Santa Fe team is an exception they should become role models for the rest of the company locations!
Richard C | Expérience généraleEvery person I dealt with was very friendly, competent, helpful and professional-it's an excellent operation from top to bottom.
Tim L | Expérience généraleIt's one of the most friendly facilities. Thank you so much Andrea and Jerry!
Lydia C | Expérience généraleJerry and his team are exceptional and it all starts with him. UHaul is extremely fortunate to have Jerry, I wish there were more souls like him Nancy
Nancy P | Premières impressionsExcellent service and support
cindy l | Premières impressionsThis is a very nice new and clean facility and I felt my storage items were very secure. Merci.
linda r | Expérience généraleEveryone I talked with was polite, professional and helpful.
Michelle B | Premières impressionsI would recommend this place to friends
blanca t | Premières impressionsJerry (the gentleman with the glasses) provided all the information I definitely needed and was helpful. He was very understanding of my needs. The process was smooth. Simple. THANKS AGAIN!!
Lydia C | Premières impressionsJerry and his staff were excellent. They made sure all my needs were met, and they went above and beyond with their hospitality. Plus the entire facility is pristine.
Leslie J | Premières impressionsJust the cleanest storage place I have ever been. I thought the building was brand new, it was several years old. So clean!!
Juliet S | Expérience généraleThe smell inside was unbearable. It smelled like chemicals or something awful. We got sick.
Veronica K | Premières impressionsI highly recommend this storage facility. Mr. Garcia and his staff have gone out of their way to help me making the best decisions concerning , the size of storage, the packing material and most importantly to place my valuables into an air condition locker ,where my Art work would survive the horrendous summer temperature. Thanks to you all! María
Maria M | Expérience généraleIn my opinion, this facitily is next generation storage. Convenient, clean with built in security. (I accidently set off/tested the alarm, oops.) The only thing I would have wished for is someone there to keep the crews from monopolizing all the carts and blocking the entrance, but we managed just fine. I won't downgraded you for it because the quality of tennants is much better than your average storage facility.
ERIK P | Premières impressionsGreat service and great facility. Will recommend and use again when needed. Merci.
Daniel H | Expérience généraleSuper helpful, nice guys. We arrived close to closing and they accomodated our needs. We were so thankful!!
Susan D | Premières impressionsThey’re super responsive and helpful!!!
Maria K | Expérience généraleBrand new, clean, nice, very helpful staff.
George E | Déménagement en ligneLast night went to facility and talked with another customer it closes at 10PM. I thought this was a 24 hour facility. Was hoping the facility has 24hr. access.
Santiago J | Premières impressionsFantastic service
Raul V | Premières impressionsAll employees have been of great assistance, Jeanette helped us this past Sunday and was of help guiding us to a few places in town
Kenny M | Premières impressionsIncredibly helpful and professional staff--they are top tier!
Rick R | Expérience généraleThis is a great UHaul location and is a model facility. The retail area (where boxes and supplies are sold) is spacious and the parking area is more than adequate, both for retail and for storage facility. Every employee I have encountered has been friendly, knowledgeable, and ready to help. I recommend this location highly and without reservation.
Janey P | Expérience généraleBeware the elevator. The door comes off the track and you can get stranded in the elevator.
david k | Premières impressionsWe were not told there would be floor sealing and painting occurring. The fumes were very strong. Also, another customer said there had been flooding recently in the area we are renting. I was not told of any flooding and I would like to know what was done to repair that so it doesn't happen again. The key card did not work to open the outside bathroom door and gave an error message. We appreciated the free carts and indoor bathrooms and our unit is clean. It could use better lighting above.
Naharu S | Premières impressionsEvery staff member was accessible friendly and courteous.
JENNIFER S | Premières impressionsSuper efficient and friendly!
Randall C | Premières impressionsJerry and Eddie are incredibly helpful, extraordinarily service-oriented, and a refreshing pleasure to work with as we have had a taxing move. Their can-do service attitude helped us greatly!
Rick R | Premières impressionsStaff was great and friendly. Very good services santa fe staff. Thank u again.
Thomas L | Premières impressionsI love it and my kids loved it as well where in the lower level and theres also restrooms for our convenience and very helpful moving carts. I moved in right away kidding I moved my stuff right away and still have a lil space available in my storage unit. Thank you the prices are fair and the amenities are excellent and the location and everything else as well.
Elena S | Premières impressionsJerry Garcia is professional manager and runs a very clean facility on top of having great staff
Tammy L | Premières impressionsEvery thing was great
Chad R | Premières impressionsThe staff was over the top helpful. Best prices in town and new facility. Super happy I switched to this location.Keep up the great customer service.
Ken J | Premières impressionsStaff were very welcoming. Great experience!
Margaret M | Premières impressionsWonderful service.
Alan S | Premières impressionsMy entire experience was excellent. David Romero was the best. I felt I'd known him for yesrs, although we'd just met. Looking forward to moving into a space that's clean & secure.
Lilie H | Premières impressionsI absolutely love my new storage unit I feel safe when I'm in there I didn't feel safe at my old storage unit. The lighting is perfect and it's clean I've already recommended this storage unit to 2 other people.
Karyn B | Premières impressionsGenerally the staff was nice but proper instruction as to how to access the storage unit was not given.
Melvin P | Premières impressionsThe UHaul storage on Cerillos and Jaguar in Santa Fe, NM is very safe, clean and secure. I didn't know I could pay my storage online with the UHAUL account I created for renting trucks. Andrea and Jerry are very wonderful and helpful. I rented for 4 months and the first month was free. The only thing I didn't like is that one of the parking spots in front is on a slant, which makes it awkward to park, load and unload. I never used that spot. I like the key card system for extra security. I like the moving carts; they also have mattress moving carts. The only reason I left was because a garage opened up at my apartments.
Shelley B | Expérience généraleVery clear and precise instructions. Did everything online. Super simple move in experience and would highly recommend.
Jenay S | Déménagement en ligneSecure yet easy access to the unit. Appreciate the large elevator and handy carts. Very helpful and friendly staff!!
Lisa P | Déménagement en ligneGreat experience. Staff was very helpful and friendly.
RUBEN D | Premières impressionsI won't use the online process in the future. Found in person staff at local facility much more helpful and friendly and offered. local discounts
Shari M | Déménagement en ligneI don't remember the name of who was working, but at both the pickup and dropoff and talking online to change dropoff location, was fantastic. Everyone was friendly and well mannered and extremely helpful. Thank you so much for making my move as pleasant as possible. I've always used uhaul for my moves (and I move a lot) and will continue to do so. You all are the best!
Ovi J | Premières impressionsThis facility is top of the line with excellent security and amenities. There are ample staff to assist with the things one needs to move or store belongings. I will be telling all my neighbors about this Uhaul facility.
Janey P | Premières impressionsThank you for the excellent customer service!
Jan G | Expérience généraleGreat team at this facility! We are moving out of state; otherwise we would have stayed at this location. This team is courteous, knowledgeable and very professional.
Kathy T | Expérience généraleThank you for being so professional, helpful and kind!
Jan G | Premières impressionsVery friendly, knowledgeable and helpful.
Charles P | Premières impressionsCassandra was super,as was Andrea.
Demian A | Expérience généraleThe best - seriously.
Elizabeth A | Expérience généraleAffordable, friendly, awesome place.
Sonia G | Premières impressionsAfter one visit and interaction with the staff, I knew I would be back to reserve a storage. The facility is impressive and I know my belongings will be secure.
Jerry J | Premières impressionsDavid Romero was very helpful. The new facility is very nice.
John P | Premières impressionsManager Andrea was very pleasant, competent and helpful. Loved the carts available to help get my items to the locker from our truck.
JAMES C | Déménagement en ligneAndrea and Adam are so helpful and professional. I originally booked a 5x5 unit but when I arrived I told Andrea I needed a larger one. She got me into a 5x10, which turned out to be perfect. Andrea took me my new storage space, in the windy cold, and she explained the key card security system and the lock I needed for my unit. I accidentally broke some glass and we called the office for help. Adam came to help us clean up the glass. I really appreciate that. He reminded me to run the security card to leave the unit. I feel my possessions are very safe here.
Shelley B | Premières impressionsThis is the nicest storage facility I've ever used! Je la recommande fortement.
Elizabeth A | Premières impressions