Customer Reviews for U-Haul Moving & Storage of Saskatoon

1 147 évaluations

2310 Millar Ave   Saskatoon, SK S7K2Y2

(306) 808-1983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(306) 808-1983

2310 Millar Ave
Saskatoon, SK S7K2Y2

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Listen to customers and not just talk over customers and bot just show that you are here for the profit

Olugbenga O. 
Évaluation :
4

When I booked online, I reserved the truck for 5 days, but the contract showed only a 3 day rental. Staff was very helpful to correct the mistake when I later called to inform them.

Mel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

The truck we rented had filthy will does on the inside. I am not sure what dirty rag had been used, but it took me three application of will dow cleaner to be able to see properly. The truck was leaking oil onto the exhaust which produced a strong smell.in the cab as well as staining the driveway at both our old and new locations. Within about 10 kms of leaving with the truck fully loaded, the CHECK ENGINE light came on and stayed on for the duration of the trip. I did check the oil levels and anti-freeze reservoir and decided to proc eed. Considering there were several.other trucks on the lot at the time, I was a little disappointed that this truck would be dispatched without proper maintenance. The truck worked well and the staff were very efficient and friendly. When I returned the truck and advised them of the problems, I believe they took the unit out of service for maintenance.

DALE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick D. 
Évaluation :
1

I am utterly furious! My credit card was charged, and on top of that I paid for my rental! And not only that effing waiting for 2 +hours just to resolve this bullshit. What kind of rental company are you running!

Chasity W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
2

I was told I could not take out the vehicle without a credit card because a PIN verification was required. I told them my credit card did not have a PIN but I could use a debit card, I was then told that only credit card could be used. I have rented 2 other pieces of equipment this month with a debit card without issue. I left my credit card at home so had to go get it, I called and asked if I could give my card over the phone and then was told no it has to be in person so a PIN can be entered. When I arrived my credit card was having problems and would not go through, I brought a second card since I knew this one was having problems. Just to test I ran my debit card to see if it would work as it had on my previous rentals. The debit card worked no problem and I was not required to enter a PIN. In the end there was over an hour delay for no reason.

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dlair S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla G. 
Évaluation :
5

The saskatoon location off of Millar was great. By far the best customer service I have experienced at uhaul. However, the fact that in a major city like Calgary I had to drive 1hr south to simply drop off the trailer with zero other options. I understand the need to stock inventory but it shouldn't be at the customers expense.

adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON C. 
Évaluation :
1

We went from The uhaul to bonli crescent to pick up a dining set back to uhaul for our trailer then to Warman to load our house and to waldheim to unload, and back to saskatoon. This shitty company is trying to tell us that we drove 600km. Since we picked up the truck at 7:25, picked the trailer up shortly after 9 and brought it back at 6pm we would have had to pretty much been driving continuously in order to have put on 600km. We were told we'd be contacted by the genera manager to discuss, but now I get a surprise email saying they've charged us over 400 ON TOP of what we paid at pick up. This company is bullshit and we will be going to the bbb.

Mitchell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonius K. 
Évaluation :
4

Very helpful

Kirk A. 
Évaluation :
4

Upon returning the unit. U-Hual does not accept Interac as payment. What business doesn't accept Interac go figure. Will NEVER rent from U-Hual again. And, will tell my colleagues family members to avoid U-Hual at all costs. U-Hual is U-Hell.

Robin S. 
Évaluation :
4

Ensure the trucks are clean before it goes to next customer.

GAURAV D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajwinder Singh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Great service....no need to change.

Dale P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

Very helpful staff. Thank you

Darcy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron D. 
Évaluation :
5

The Unit i had was in very rough shape. Lots of dents and dings which were all marked thankfully. However in the future I will be requesting a unit that is in much better shape body wise and one that is at least washed as the unit I had looked like it had not been scrubbed down in weeks.

TANNER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

With COVID rampant and the quick turnaround of your vehicles, you should clean all knobs, steering wheel, latches. etc. Mine was horribly dirty on pick up. If it wasn't for the nice chap that helped me, I was going to go back for a refund and cancel the rental. I might look at alternate means if I ever move or need your services again.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

youzhi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy G. 
Évaluation :
2

The computer system wasn't working and had to enter all the information in twice. The first trailer I was hooked up to was in for service and had to be unhooked and new paperwork sorted out. Then hooked up to another trailer. It seemed to be a comedy of errors as it took 40+ min to pick up AND drop off a rented trailer. I'll be looking at other rental venues next time this service is needed.

Arron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah E. 
Évaluation :
3

This specific site would get 5 stars from me only of I could access my unit at stated hours "5am -10pm daily, but apparently I cannot??

TRACIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
1

I complained after i returned the equipment because they charge my credit card over price

Jerwin A. 
Évaluation :
5

Clean the windshield, removed bug guts and do a througho sweep and clean of the cargo area od debris left from previous renters.

Shahrukh K. 
Évaluation :
3

1st truck needed exhaust work. 2nd one was good. Check trucks before issuing to clients

DARRELL M. 
Évaluation :
4

Unit smelled like farm animals had been in it.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Obiora A. 
Évaluation :
1

This whole process took over an hour. We were unable to unlock the lock to get access to the key. Was on the feedback part on the app trying to finish the pick up truck part. The person was not right there to answer or help me. My sister and my husband were on the phone trying to call the Uhaul main number. Finally someone answered the phone and help us with the directions for the lock and even she couldn't understand why the lock didn't work. Then she was able to tell me that another location was open and had a cancellation. We could pick up a truck there. The lady on the phone was very good and helpful. I was soo frustrated throughout the whole process. The app didn't work properly, it wouldn't take the information needed to finish the pick up. There was no access to the owner to call them to help out. The lady on the phone did not have the owner's contact information only the business line. Not a very good experience that cost me more money as the movers were waiting for us to show up with the truck.

Sandra E. 
Évaluation :
5

The vehicle still had some garbage from the previous user in the doors. There was cigarette ashes all over the dash and a strong smoke smell in the vehicle. The staff at the pick up location were excellent and helpful. Not there fault for the smoke.

Kelvin D. 
Évaluation :
4

When talking on the phone with customers, please listen to what the customer is actually saying. Too many miscommunications. Otherwise great service.

Brianna B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lyster R. 
Évaluation :
1

My pick up time,drop off time and location was changed after I booked, for lack of inventory apparently. Then on pick up day I got sent to a different location. Almost 300 dollars for 3 days with a rate of "59,95" a day. Won't ever return.

Ryan W. 
Évaluation :
4

Know your locations. I wanted to drop off in Abbotsford, BC and your system said there are none. Not true, I researched and found several in my town.

GERALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis E. 
Évaluation :
1

The truck keys were not available on the date we had it reserved. Then we were charged for two UHAULS after we re-reserved. We ended up moving on the Friday when we had the Thursday reserved for a U-Haul. We had movers that we paid on Thursday and we ended up having to pay 120$ extra to our landlord because we weren't out on the correct day. So we lost over 300$ due to U-Haul workers not putting out the keys for us. I believe a discount should be in place. Next time improve on putting out the keys when you're supposed to or do not say you can have the keys ready at the designated time.

Kailey B. 
Évaluation :
5

Great staff will to be helpful and making you feel like you the only one they care about

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamoud F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Smooth as silk. Took 5 minutes to get everything sorted out and unhooked. Staff were extremely helpful right up until closing time

Brent I. 
Évaluation :
4

I noticed a small water leak coming from the ceiling just outside the doorway to my unit (1047).

Robbie B.  |  Expérience générale 
Évaluation :
5

Great service

Andrew L. 
Évaluation :
1

I ordered a hitch installation, it was confirmed. I contacted the location and was told that they did not have the parts for an installation but would let me know. I did not hear back from them. I called in the day of my appointment and was told they still don't have the parts for an hitch installation and they don't do installation on fridays which was my appointment date. Installation are done on Sundays. The manager told me if I bought the parts he could install for 700 $and there would be no guarantee or warranty. This is twice the cost of Uhaul cost. I had to take my vehicle somewhere else to get the hitch done at the cost of 600 $. After picking up the trailer and on my routine I was told at a gas station that the trailer was not hitch properly and the chains were looking worn and was dragging on the road. Returning the trailer I notice the 4 pin connections to my vehicle was damage due to the poor connections of the chains. Brian at the Colby uhaul location where I return the trailer confirm that the chains on the trailer was below Uhaul standard and should not have been used. the connections were improperly done and was the reason my 4 pin wiring was damaged. He noted he would note this in my file and I should call customer service. In light of this I am requesting an investigation and asking that uhaul compensate me the difference in cost to have my hitch done with another company and also replace and repair the damage to the 4pin hitch on my vehicle. Overall the service was very ,very poor and I would have seconds thoughts renting from uhaul if I had another choice or options. I would also tell my friends to be very careful when renting or installing a hitch. I believe the locations in Saskatchewan are not up to uhual standard of service and customers service and should be reviewed regularly. I would welcome a follow-up and call from this poor experience and lack of service.

Heather L. 
Évaluation :
5

I have used u haul on mre then one occasion and everything I have been treated respectfully and quickly and efficiently I have no complaints thank you to all the staff

Theresa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL M. 
Évaluation :
4

Phone info (day rate) different from counter info (4 hours max).

Rod M. 
Évaluation :
5

Your trailers are shit!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly A. 
Évaluation :
3

Truck I got was clean inside but was still plastered in bugs.

Kevin D. 
Évaluation :
1

Truck box not swept out, rude counter sales people, and to top it off, once they reloaded a mistake had been made they did nothing to rectify it/made me the customer, feel like I never wanted to come back. Good try Uhaul an Millar Ave in Saskatoon.

JONATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey L. 
Évaluation :
3

The truck given showed an ABS fault light about 100m down the road. It was replaced under negotiation. We lost over an hour which the location was resistant to replace and put it on paper. A staff member came in to say he had fixed it, he literally turned it off and on again, next time the truck is driven and completes it checks it will show the same fault. An ABS fault is not something that should be left unmaintained.

JASON H. 
Évaluation :
1

Truck was Filthy when picked up. Fries on the floor and sticky seats and drink holders. This was unacceptable in normal times, but during a pandemic it is even more alarming.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON J. 
Évaluation :
5

Super fast service, greeted right away, easy drop off!

April J. 
Évaluation :
5

More staff

Jason S. 
Évaluation :
5

Had questions on the dolly and the manager looked up the codes and helped confirm the requirements. Very helpful team.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xinquan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

When we picked the truck up, outside of the truck was so dirty so please clean outside of the trucks.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanislav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna S. 
Évaluation :
5

Highly recommend this location. They took any and all of our concerns very seriously and were great to deal with. The other location in lakeview was not helpful at all and had completely turned us off of Uhaul, Millar Ave crew totally changed that and we would in fact use Uhaul again.

Cory S. 
Évaluation :
5

The millar ave location was awesome so were the people that helped us. The only complaint was the 4 or 5 large shards of glass left in the bottom of the trailer from previous move, we had to do a thorough sweep to get all the dirt and glass out. Otherwise we had a fantastic experience and would highly recommend this location.

carlee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alverleen T. 
Évaluation :
5

i have not received my refund on security deposit, i used the service on august 1st I believe.

Nikhil S. 
Évaluation :
5

Great!

Edgar P.  |  Premières impressions 
Évaluation :
5

Great customer service and very friendly.

Edgar P. 
Évaluation :
5

John was excellent! I wasn't very nice when I got there, but he was very patient with me and he solved my dilemma and I was able to unload my trailer get everything I needed done. Thanks John!

Michael B.  |  Premières impressions 
Évaluation :
2

Returned my uhaul in clean shape was told by a agent that my mileage would be covered due to inconvenience of uhaul truck not in my area had to drive 1hour away to get my uhaul then when return it find out I am being charge an excess 169. $ when i already paid 322,76 How is that fair I will never use uhaul again and i wonr recommend

Annette L.  |  Premières impressions 
Évaluation :
5

We were treated really well. The store manager was friendly and very understanding of our needs 

Natalie L.  |  Premières impressions 
Évaluation :
5

When I needed a storage facility in the last minute, this was the place. The hours of business were also convenient for a Saturday. My first month was free, I loved it. Merci encore.

Donna P.  |  Expérience générale 
Évaluation :
3

I didn't actually get to store anything with uhaul TVs unit was not big enough for my items. The particular staff member I delt with john Macdonald I believe his name is I would like to give 10 stars to....he is exceptionally helpful and patient. Very knowledgable and genuinely the reason I keep coming back to this uhaul facility. Staff like him should be mandatory....Thanks John and uhaul for all the help with my many moves!!

Kristin W.  |  Expérience générale 
Évaluation :
4

It was much easier than I thought it would be to move in, even as a senior working alone. Merci.

Robert T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferdinand T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Alice went all her way to shoe me how to use the pass card and what will happen if I did not do the right thing. She was very helpful in showing me the storage.

Maria O.  |  Expérience générale 
Évaluation :
1

It was terrible!! First the guy at the front finalized everything with my ID and got a lock and gave me to access keys can you show me where to go so I had to walk all the way around the building finally came back ask him to show me told him that I’ve never been here so I need some help then I get into the access to look for 1066 there was no 1066 so then I go back into the office he says that he’s too busy with customers to show me where my locker is so I said fine get me out of it I didn’t want to do it and so I cancelled everything and I will never use U-Haul for storage

Sheena K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie B.  |  Premières impressions 
Évaluation :
1

Storage units were way smaller than let on in the ad, access was absolutely awful, and the staff was slow, unmotivated, and unhelpful... had find another storage unit, and just bought an enclosed trailer right after so I never have to deal with these clowns at Uhaul ever again

KURTIS P.  |  Expérience générale 
Évaluation :
2

Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment's worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.

Sheila K.  |  Online Move In 
Évaluation :
4

It would be nice to have access after 7pm with my access card, as i drive from prince albert to drop things off and sometimes can't make it there by 7pm.. So that's the only con of this wonderful facility, very nice staff.

Krista L.  |  Premières impressions 
Évaluation :
5

Can you give us an estimate on an annual rate for the 10 x 14 space we had?

Robert H.  |  Expérience générale 
Évaluation :
5

Was having some troubles with one of the last bookings but the lady at the Millar site I'm very sorry I forgot her name , she was very helpful so patient she saw I was having trouble getting through to the main office and she took over with her phone for a Sunday afternoon close to closing she helped us out ..salamat we really appreciate the help will be back and will refer others

Theresa L.  |  Premières impressions 
Évaluation :
5

Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy great

Blair H.  |  Premières impressions 
Évaluation :
5

Great service with heated storage for the same price as unheated space elsewhere.

Brent S.  |  Expérience générale 
Évaluation :
2

i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

PRADEEP A.  |  Premières impressions 
Évaluation :
5

Great to have heated indoor storage at very reasonable rates.

Brent S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Expérience générale 
Évaluation :
5

if only the access hours will be lengthen in the future, it will be great.

Rosalyn S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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