Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

7 030 évaluations

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great job

Oscar P. 
Évaluation :
3

Equipment such as tow dollys should be checked for functional lights prior to hooking to truck Tow dolly reservation was ? Cancelled by? Resulting in another delay 2 hours to pick up tow dolly. Due to understaffing 40 min wait due to customers in line ahead of me

Michael G. 
Évaluation :
2

The staff was clueless and it took 30 minutes to get my trailer.

Armand Z. 
Évaluation :
5

Raymond (not sure of the spelling, but pronounced Ray-Mond) is amazing as well as the woman working there on Sun., 9:25 a.m. They were both very attentive, respectful and executed with impeccable customer service. I will utilize this location going forward. Much Appreciated! - Romaine Quarles

Romaine Q. 
Évaluation :
5

Staff is amazing, friendly and attentive to detail and just the nicest attitude...

Leisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol J. 
Évaluation :
5

Staff was great. They checked me in and out in very little time. Seems like everyone was checking out at the same time. Again the staff handled it great. We will be back.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra W. 
Évaluation :
3

Difficulty accessing unit due to heightened safety measures. Always had problems with access card entering and leaving the facility.

Cassandra G.  |  Expérience générale 
Évaluation :
2

I rent the truck for one day I only drove 15 miles I put $10 gas then I got at the uhaul the man charged me $39 for gas fee I only drove the truck 15 miles please check the record as this is bad for your business I would not recommend anyone to go to U-Haul

ziad A. 
Évaluation :
2

Nothing, because I will never use your service again. NEVER

DEBORAH G. 
Évaluation :
5

Great service

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dajo O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darrell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Staff friendly knowledgeable professional and helpful

rachel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alonzo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
4

Took care of everything with minimal wait everyone was very easy to work with.

Brittany F. 
Évaluation :
5

Amazing customer service, very kind and helpful staff.

Maurice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
5

Trailer brakes bad. Tire sensor needs maintenance Windshield cleaner non op.

Richard C. 
Évaluation :
5

Super fast and easy in and out. Friendly staff and deff would recommend it to friends and family! Merci

Bijalkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franchesica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Titus K. 
Évaluation :
5

This is only location I use in Savannah because of the great service I always receive from the staff and management. Keep up the good work!

Keith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamir W. 
Évaluation :
5

Erica Young and her team are very professional. They always provide excellent customer service. I always use this location for my storage and rental needs.

Casey S.  |  Expérience générale 
Évaluation :
5

Very satisfied

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laverne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamesha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn A.  |  Expérience générale 
Évaluation :
5

Give a receipt when costumers return the equipment so that we know for sure that we're done with the returning process. Overall great service!

Daisy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
3

Keep up the good work

Julius R. 
Évaluation :
5

Friendly and helpful!

Holly C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRAISHA E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
2

To high cost to much

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

The young man that helped his customer service was amazing. Helped me out with ease. Thank you for the great service!

MARY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lance O. 
Évaluation :
2

There is one particular employee who appeared to be running everything and at the same time making the other employees uncomfortable and unhelpful. There definitely needs to be some customer service training for this employee as well as some of the others. In addition, the computer systems need an overhaul and major upgrades to help with making the check-in/out and reservations processes more efficient and customer-friendly. Apple Pay/Google Pay options are greatly needed!

Stuart B. 
Évaluation :
5

I had an ongoing situation with a contract charge. The manager at this location Mrs. Erica Young went above and beyond to help resolve this matter, staying on the phone, and on hold with her own company office for hours until she reached someone to straighten this matter out for me. I would more than recommend this location to anyone who ever asks me. Thank You, Mrs. Young, for your Outstanding service.

Melvin H. 
Évaluation :
5

The staff did a great job and I will be returning when i move again. I would just suggest having more appliance Dollys in stock that's it

Courtney W. 
Évaluation :
2

Made reservations, for Four day, when arrived at location to pickup truck, was told the reservation couldn't be honored. Had to call company.

Reginald C. 
Évaluation :
1

The check in guy had a serious attitude. They took my key and said I was good to go. I had just put enough gas in to be between 1/4 and 1/2 tank (it was 1/4 when I got it). Later I get a receipt where they charged me $56 for gas saying I brought it back with 1/8 a tank. I was furious! when I called UHaul it was a 40+ minute wait so I hung up. Was a long time customer. WILL NEVER USE UHAUL AGAIN!

BRAD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SETH W. 
Évaluation :
5

Manager Erica was extremely professional.

Mike Q. 
Évaluation :
2

Returning the truck was terrible no sense of urgency from customer service. The line was almost out the door and more help is needed.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joannie R.  |  Premières impressions 
Évaluation :
5

The staff was very professional and offered excellent customer service.

Elise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joannie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeeAnn C. 
Évaluation :
5

Had a great experience overall it was busy but they do acknowledge you and let it let you know they will be with you as soon as possible the checking process was very fast was in and out about 10 to 15 minutes that was great timing ❤️ and I would like to give kudos to Kenny Brown the gentleman who checked me in 🥰🥰

karen S. 
Évaluation :
5

Streamline the check in process where the customer goes straight to the equipment and leaves without going to desk. I really liked the drop off process without going to the desk..

ken E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

The rental contract, the card used, the time dates of the recorded rental, and every other aspect of this bill are fraudulent. We were treated poorly in every way. I suffered a violent assault and robbery due to and because I was in the u-haul and the insensitive reaction and equipment damage charges after “paying” for 370 dollars worth of optional insurance all beyond corporate responsibility.

Jeri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
2

Online check-in/check-out process was inefficient

ARUN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
4

Staff went beyond normal to help when there was a long line and even when store hours ended.

Reinier B.  |  Premières impressions 
Évaluation :
5

The individual who helped me was fantastic!

Sydney H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNEST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal D. 
Évaluation :
5

Ogeechee rd staff was excellent the Abercorn staff was great. They helped me in a crucial time of my life! I will use again and I will recommend. Thanks for a great experience ☺️

Angela D.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

James S. 
Évaluation :
3

Mixed bag. Large location. Lots of people working but couldn't get the return support needed. Everything seemed to be waiting for a manager.

LARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lac N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
2

Five boxes that were on the top back area were completely soaked. Our cloths smelled horrible and light color items had to be thrown out. Your recovery insurance was way too complicated

Wayne L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hattie S. 
Évaluation :
1

Truck was not available for mobile pickup at scheduled time because keys were not left in the drop box. Service was incredibly slow and employees were incompetent.

Jeff A. 
Évaluation :
3

Other than the fact that I was given a unit that was occupied and had to wait for a new unit everything was ok.

Marian B.  |  Premières impressions 
Évaluation :
3

The last 3 times I went they gave me a truck on empty then said I have to bring it back with a quarter or I'll be charged

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
2

Additional personnel to alleviate long wait in line. There is only one person who knows how to handle customer service and at the same, manages this location. He is also busy assisting the other personnel in processing customer's information while helping his own customer. I waited in line for more than an hour and that hour was lost in my moving time.

MariaTheresa N. 
Évaluation :
1

Good morning, I picked up a vehicle yesterday 08/21. Experience was the worst I have ever had there. We always user U-Haul for our moves, I approached the building at 4:52pm, door was already locked, one of you're associates who parks the trucks told me to manually open the door, so I did. When I entered the building and approached the desk the employee that was going to assist me already had a terrible look on his face like he was mad I was coming in at 4:52, I advised him I was there to pick up my vehicle and he said "let me check with my manager to see if I can still give you the vehicle since we are about to close". I explained traffic on HWY 17 had held me up causing me to be late. Immediate attitude AGAIN. I told him "if you have an issue with assisting me "this late" have someone else come and help me. Employee starts raising his voice at me saying 'if you're having a bad day or if you're in a rush this and that " just a nasty terrible attitude. I requested a dolly from him and he said "they are outside you can grab it there". dolly was no where to be found, I left without it and was still charged for it. I work in customer service and I can tell you this is NOT the way to treat a customer. This will be the last time we use UHaul, this was a TERRIBLE experience. Sad to see people working there and treating people like this. -0 stars.

Delsi D. 
Évaluation :
3

Took almost an hour to get truck even with reservation-other than that it was good service and truck was clean.

Shaquille B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas F. 
Évaluation :
4

When it comes to moving pads, it is important that the web site and dispensing locations be in accord. When I ordered pads on the website it stated that a bag contained 10 or 12 pads. I ordered 2 bags, which ultimately only ended up containing 12 pads. Thus, I was on the hook for 12 missing pads when I arrived to the destination.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER G. 
Évaluation :
1

They broke the lock on my storage unit and put a new lock on my unit and removed my name out of the system and told me you have no record on me having a united. I hired a man with a truck to move some of my furniture that I sold to a friend, because we could not get into the storage unit after about of trying to get into the unit, I went into the office to see what the problem was and being told that I was not into the system, this took another hour, after not getting any satisfaction I called the 1800 number they in return called the manager at the site this took another thirty or forty minutes. I had to pay the man I hired for the time plus for the truck and he didn't even render any service. In the end I had to rent one of your truck to take the lady's furniture because she had already paid me for the furniture. It cost me 250 that day to get the lady's furniture to her house. We had to go home and get a bill to prove that we had a unit. But yet you sent a bill.

MARY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth P. 
Évaluation :
5

The staff was friendly and helped me check out quickly.

Smaro G. 
Évaluation :
1

Last two or three times I got a truck they were both on E

Richard G. 
Évaluation :
5

Excellent service à la clientèle

James S. 
Évaluation :
2

The rear door latching mechanism was rusted thru, so the cargo door would not stay down. The fuel reported was way off. A warning light came on after I left the site. When I called to report it, the female on duty at 4pm on August 16 was very rude, refused to report the problem, refused to get her supervisor, said that was too bad and hung up on me. I sent an email complaint to U-Haul about the employee, but nobody from U-Haul has responded to date.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant C. 
Évaluation :
1

I was overcharged for my rental. I don't plan to ever use or recommend your company again.

DANIEL J. 
Évaluation :
1

Told me one price when I brought the uhal back it was move an the extra miles you have to stop for gas I will not use uhaul again everything wasn't explain when I first got the uhaul to me it was hidden

Sierra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Hire more help

Verdadario W. 
Évaluation :
2

Gate is often broken/not functioning or locking, things were stolen out of both parked at unit, a majority of staff was not helpful

Meagan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami B. 
Évaluation :
4

The staff was courteous and professional.. The wait time to get waited on what's a little longer than I expected . But overall it is a good location

Frank M. 
Évaluation :
3

Answer the phone. Answer the phone Answer the phone I was sure to take a picture of mileage and gas, but the check in person still got it wrong and I had go inside and have it rechecked to avoid a $15 charge for gas.

SUSAN W. 
Évaluation :
5

They are great at this location. Staff is absolutely amazing and so friendly!

Lisa A. 
Évaluation :
5

A tire on the trailer did need air but asst manager Ramon was very courteous & professional.

Glen G. 
Évaluation :
2

The vehicle I rented had a very rough ride. Especially the front end. Felt like tie rods were damaged. Vehicle had a broken visor that fell down frequently. TPMS sensor was defective. Vehicle was checked out with approx 1/4 tank. Returned with 3/4 tank. No refund. Desk staff at this location seemed disinterested and not helpful. Check in staff was the same.

Joseph K. 
Évaluation :
5

Nothing. Just continue be friendly and patience.

JEANIE G. 
Évaluation :
5

None! Fast, friendly service!

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN S. 
Évaluation :
5

Excellence!!!

Gerald W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
3

Aucun

ERICKA F.  |  Expérience générale 
Évaluation :
5

Manager on duty was super helpful and took care of us. It was close to closing time and he was overwhelmed with work, yet still was very helpful and accommodating.

Amanda W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virginia R.  |  Premières impressions 
Évaluation :
3

Customer service leaves something to be desired. The staff was too busy gossiping to even be bothered to look me in the eye. A 10 minute process turned into 30 minutes because the two staff members could not stop talking to each other. The man helping us told us to wait for him to come back with a lock. At about 5 minutes past close, we realized he had forgotten us and had likely left for the day. The staff ignored us when we tried to get their attention about the issue. Thankfully, the storage unit was clean and access was easy. I am looking forward to not having to interact with the staff again for a long time.

Autumn S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelli C.  |  Premières impressions 
Évaluation :
1

I have been a faithful customer to U-Haul paying my rental on time yesterday I experience the worst customer service they was trying to charge me for August and September and I'm supposed to be paying for July rental I've been accustomed about 8 months now and it seems they could not find my account I am extremely worried that my things could go missing at any time because of employee negative and a lack of knowledge existing customer that's paying for the month of July not for August and September overcharge me twice and in response telling me I have to wait 5 days to get my money back I recommend get your things out of there as soon as possible......

Darold F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny W.  |  Expérience générale 
Évaluation :
1

Unit had a lock on it. Gate code didn't work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.

Daniel F.  |  Online Move In 
Évaluation :
1

I had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn't have confirmed my reservation if you couldn't deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.

Brandon W.  |  Premières impressions 
Évaluation :
3

Inex perient personnel

Richmond F.  |  Expérience générale 
Évaluation :
1

My reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.

Jerome B.  |  Premières impressions 
Évaluation :
1

Reserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.

Jerome B.  |  Expérience générale 
Évaluation :
2

Staff can be very rude. Many times the equipment doesn't work.

stephen l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold W.  |  Premières impressions 
Évaluation :
5

Thank YOU....Will return to you when I have the need again!

David E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laquincy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonte m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka S.  |  Premières impressions 
Évaluation :
1

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee Dee M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M.  |  Premières impressions 
Évaluation :
1

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I'm allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. Je

Janette D.  |  Expérience générale 
Évaluation :
1

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

fatima b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
4

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna m.  |  Expérience générale 
Évaluation :
4

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

KENNETH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S.  |  Premières impressions 
Évaluation :
5

Besides some staff being rude everything else was good

Nathaniel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya M.  |  Premières impressions 
Évaluation :
2

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittine F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karley C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roylisha S.  |  Expérience générale 
Évaluation :
3

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David J.  |  Expérience générale 
Évaluation :
3

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  Premières impressions 
Évaluation :
1

Please correct this mistake because I don't have a storage with you. Merci encore.

SHELLEY H.  |  Premières impressions 
Évaluation :
5

The stag was so friendly to work with. Un service à la clientèle de qualité.

Kevin B.  |  Expérience générale 
Évaluation :
3

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ingred m.  |  Premières impressions 
Évaluation :
1

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TULSDAY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adison L.  |  Premières impressions 
Évaluation :
5

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Expérience générale 
Évaluation :
2

I reserved a climate controlled unit. When I got to The facility they told me they didn't have a climate control unit. I knew my belongings would be in there for months that's why I reserved a climate control. My stuff got damaged

john a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B.  |  Premières impressions 
Évaluation :
5

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  Premières impressions 
Évaluation :
1

Ghetto!!!!

TIFFANY L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shemic T.  |  Expérience générale 
Évaluation :
5

I Love them Great Customer Service Awsome

Loretta E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M.  |  Expérience générale 
Évaluation :
3

Your staff could be a little more caring/corteous, but everything else was fine. Merci.

Calvert B.  |  Expérience générale 
Évaluation :
4

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentella H.  |  Expérience générale 
Évaluation :
2

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn't use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  Premières impressions 
Évaluation :
5

experienced and patient people The Service was done with class.

Tara s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvert B.  |  Premières impressions 
Évaluation :
5

very friendly associate

Connie S.  |  Online Move In 
Évaluation :
2

It was like an oven coming up to grab anything. I understand I didn't pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won't be using u haul again for storage needs.

Elizabeth W.  |  Expérience générale 
Évaluation :
5

Everything was handled smoothly

KEVIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY D.  |  Expérience générale 
Évaluation :
4

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Expérience générale 
Évaluation :
5

Best !! Don't go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Expérience générale 
Évaluation :
5

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  Premières impressions 
Évaluation :
5

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Expérience générale 
Évaluation :
4

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  Premières impressions 
Évaluation :
5

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetris K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy J.  |  Premières impressions 
Évaluation :
2

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  Premières impressions 
Évaluation :
5

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Expérience générale 
Évaluation :
3

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Expérience générale 
Évaluation :
5

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keitra L.  |  Online Move In 
Évaluation :
5

The staff was very helpful and friendly at all times

Florida H.  |  Expérience générale 
Évaluation :
5

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marc b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melita S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice D.  |  Premières impressions 
Évaluation :
2

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc b.  |  Premières impressions 
Évaluation :
5

Supper fast staff and and very clean facility and equipment! Couldn't be happier.

Kelvin C.  |  Expérience générale 
Évaluation :
4

none

John F.  |  Premières impressions 
Évaluation :
2

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Expérience générale 
Évaluation :
1

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Expérience générale 
Évaluation :