Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

6 293 évaluations

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

The workers inside of building were not pleasant to talk with. Glad I did the mobile

Charles K. 
Évaluation :
2

The staff was friendly and helpful, however the equipment that I was given was usable but not great. The 22,00 $ added charge at the end of my rental with no reason when I turned in the equipment early was also not appropriate.

Richard H. 
Évaluation :
1

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A.  |  Expérience générale 
Évaluation :
5

It's crazy to drive 45 minutes to pick up the truck and then drive 45 minutes to return it and keep paying for milage when there are U-Haul rental centers closer to me. I will go elsewhere next time

JOSEPH R. 
Évaluation :
5

Jeremiah was great. He helped me get the trailer unloaded after a long day and I was tired. Super friendly and made me glad to be back home in Savannah

Brook L. 
Évaluation :
3

I was 32 minutes late returning my truck. I understand that I was late but it's unacceptable that I was charged another day's rental instead of a prorated rate.

WENDY B. 
Évaluation :
1

Place reeked of pot!

James R. 
Évaluation :
4

Some employees appeared not too interested in servinb customers. Also no one answers the tele phone. I had to drive to the location to discuss equip ent.

JEFFREY F. 
Évaluation :
5

The people at the 3802 ogeechee rd in Savannah, GA were a 10 plus with their customer service & kindness! A huge shoutout to them!!!!!

roger V. 
Évaluation :
5

Staff was very helpful and even helped with my stuck hitch bolt.

JAMES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATRISE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
3

Jeremiah was helpful

DAVID F. 
Évaluation :
2

Very friendly staff, but they need more help. Took 2 hours for them to check me in because one guy was bouncing back and forth between 2 customers at a time

DEBORAH W. 
Évaluation :
5

The trucks gas tank was on empty and the truck smelled like cigarettes. Other than that it was clean.

HILARY B. 
Évaluation :
5

Brighten up the lights on the trucks. They are dim and hard to see at night.

Tasha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huiyan X. 
Évaluation :
5

Staff worked very hard to get me in and out quickly, even with a truck mix up issue still very quick and friendly service.

Keith S. 
Évaluation :
5

Staff was very Professional and helpful

Renee M. 
Évaluation :
5

2 guys were really helpul

TIMOTHY B. 
Évaluation :
1

Rent equipment that is not faulty. When a reservation is made, make sure that it is kept!

SEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Keep doing what you doing 👍👍👍👍👍👍👍👍👍👍👍👍👍💪💯

Haibibe V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
4

Getting someone to answer phone

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORE S. 
Évaluation :
4

Jeremiah checked my rental in and was very prompt and professional!! Great job!!

CARLETHIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

I can't thank this team enough! They were so helpful and went above and beyond to help us be able to take out the trailer that day

CARYN L. 
Évaluation :
5

Employees are real nice, patient and ready to help.

Nikola T. 
Évaluation :
5

Fast and efficient

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE K. 
Évaluation :
3

The charges are overrated. The wait time. Being charged extra for fees you didn't do being with the condition you received the truck.

ARTHENIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity F. 
Évaluation :
5

Charles was knowledgable and proficient during my hitch install. Patient and answered all my questions. Would definitely recommend to friends and family.

Crystal J. 
Évaluation :
5

The workers there were very friendly and helpful. They made it stress free for the return and I will definitely recommend them to friends/family.

Chelsea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann S. 
Évaluation :
5

The site was helpful, staff friendly, cordial. They could not resolve the issue with the wrong truck being given, but contacted an area manager who was able to resolve the issue.

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
2

Customer service is sub par. Employees are distracted, on their phone, not respectful. Almost ignoring your presence.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REGINALD L. 
Évaluation :
3

The staff were great. Especially the young man, Chris?, that helped me check out after hours of waiting. The older gentleman who brought the truck to me and helped me load my car on the tow, he was so genuine and kind. I wish I could the world had more of him. I don't know his name but he mentioned he had lost some vision in one of his eyes. He deserves a raise, a promotion and a bonus. I will say that I think it's unacceptable to accept reservations a month in advance and not have trucks ready to go, or even on hand, when customers show up to pick them up. It's rude and shows a lack of respect and disregard for your customers and their time and money. I would not rent through U-Haul again because of this.

Kirsten F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard G.  |  Premières impressions 
Évaluation :
5

Jeremiah was really helpful to a first timer like me. He was very informative about how I can make the best out of the service. Keep up the great service!

CHAITANYA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
4

The location does not take incoming calls on the weekend although they are opened all day and they do not have extra keys to the vehicles The picture they send during the checkout process is never the picture of the actual van you are renting. I was locked out of the rental from 7PM Oct 30th until 2:00 Oct 31st. I was locked out of my house all night. Luckily my car was unlocked and I was able to sleep in the cold car. The bottom line is the online service keep updating to help had arrived but help never came. I tried calling Saturday evening from a neighbor's phone but was kept on hold for over 4 hours. After I finally gain access to the van around 2 pm Sunday Oct 31 with the assistance of a Deputy Sheriff, I discovered that the online assistance was sending text messages to my cell. I am not understanding why when I clearly put my email address when I submitted for the online help. I did not have access to my cell phone because it was also locked in the van along with the van keys, my car keys, house keys, eye glasses and purse. Your online assistance need to be updated to give accurate status and your personnel need to be held accountable to be honest about whether or not they have aided a customer. Also you all need to have at least two set of keys to each vehicle. No one should ever have to go through what I endured. Lastly, when a customer is booking a vehicle, especially when it is a in person front counter reservation, there should never be a discrepancy in the customers reservation. I have had two bad experiences for two executive weekends dealing with renting a UHaul.

CYNTHIA S. 
Évaluation :
1

The truck was filthy inside and out. It smelled so strongly of cigarette smoke, the we had to ride with the windows down the entire time. The drivers door had damage that prevented the door from closing properly. The maintenance light was on when I picked the truck up. The 24/7 pickup did not work at 8 PM on the supposed day of pickup. I had to wait until the store opened the next morning to pickup the truck. The clerk seemed inconvenienced by my presence when I picked up the truck. Overall, this was a poor experience.

RYAN G. 
Évaluation :
2

The customer service here was done very very poorly I had a rough day moving in the rain and to top it off my reservation was cancelled through another u haul facility and when trying to extend my hours with the truck I rented was treated very poorly I had to call U-Haul itself to get that done

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRAN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANNER CRAIG V. 
Évaluation :
5

Jeremiah needs a raise and promotion. He went above and beyond to assist me with my drop off process.

Laquincy H. 
Évaluation :
1

This was a significant error (giving us the wrong truck that was not safe for travel) and could have put the lives of myself and my coworker at risk. To top it off, I was treated terribly by an agent in Savannah wearing a cowboy hat.

Cory B. 
Évaluation :
5

Will use again. Personnel superb and xheck in was a breeze

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Good experience

CHERYL W. 
Évaluation :
4

Vacuum the interior of the motor vehicle and wash the mirrors and windows.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

I stood in line for a while but the service was great!! Once I got to the counter, it was smooth !! In and out!! Thank you!!

Mcarthur D. 
Évaluation :
5

Give a discount for returning 3 days early!

MARK H. 
Évaluation :
3

Have something to drink available as your processing is slow, atleast let a customer enjoy a beverage

John C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

fatima b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVICTOR H. 
Évaluation :
5

Friendly, knowledgeable and helpful! Paperwork and trailer ready when I arrived. An employee hooked up the trailer, checked lights, and went over all details. Very well run operation! Great customer service!

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
5

Customer service was amazing here! Best experience I've ever had!

Matthew R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lila L. 
Évaluation :
3

On fridays and the weekend, it should always be 2-3 ppl at the counter. The line and wait to pickup the vehicle yesterday was ridiculous and then upon return, there were police everywhere!

SHANELL B. 
Évaluation :
5

Everything was great will come back

LARRY S. 
Évaluation :
5

The two people that finalized my drop off were amazing!!

Philip S. 
Évaluation :
5

Was perfect!

MICHELE N. 
Évaluation :
5

In both picking up and dropping off the rental trailer the staff gave first class customer service and in today's world that goes a very long way.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE D. 
Évaluation :
5

Great customer service Thank you

MABEL R. 
Évaluation :
5

Everyone and everything was perfect! Just need more people cause they were swamped but they handled it like champions! The manager is amazing!

CONRAD G. 
Évaluation :
4

I was transferred to this location after the location I had a reservation at didn't have any equipment when I went to pickup. Very displeased that the original location did not have the equipment I reserved as the alternate location was much further away.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

The African American young lady is has great personality the whole staff

Patsy W. 
Évaluation :
3

Drop the weekend rates to a lower cost per mile

SHELTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
5

Jeremiah was extremely helpful and very professional! I will recommend this location to everyone who is moving.

Chryslyn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Jeremiah was amazing and helped us so much with getting out truck and checking it in upon return!

Coleman S. 
Évaluation :
5

Someone left a face mask in truck they need to properly be cleaned

Kimberly W. 
Évaluation :
4

The truck had some type of steering issue. Extremely hard to turn and kept making a horrible noise. A tad bit scary at times. Other than that all went well. Thanks

SHONETTE S. 
Évaluation :
5

Service was swift, very respectable and courtesy'

JAMES M. 
Évaluation :
4

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W.  |  Expérience générale 
Évaluation :
5

S.O.

Chad B. 
Évaluation :
2

Hire people who want to work instead of talking on the phone.

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATOSHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Charles and the rest of the staff were great! Bon travail dans l'ensemble.

Joseph B. 
Évaluation :
2

I returned my truck and the signs instructed you to wait in your vehicle. I went inside after waiting a several minutes in the truck. When I walked inside, I was told to leave my keys in the truck and someone would come out and I would have a return receipt within 3 or 4 minutes. After waiting about 10 minutes, I went ahead and left. About 5 minutes later I got a receipt and they charged me for 2 gallons of gas when I left the truck gas level exactly where it was when I picked up the truck.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna m.  |  Expérience générale 
Évaluation :
4

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

Kenneth W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittine F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W.  |  Premières impressions 
Évaluation :
3

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly 200 $in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T.  |  Premières impressions 
Évaluation :
1

Please correct this mistake because I don't have a storage with you. Merci encore.

SHELLEY H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ingred m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B.  |  Premières impressions 
Évaluation :
1

Ghetto!!!!

TIFFANY L.  |  Premières impressions 
Évaluation :
5

I Love them Great Customer Service Awsome

Loretta E.  |  Premières impressions 
Évaluation :
5

very friendly associate

Connie S.  |  Online Move In 
Évaluation :
5

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  Premières impressions 
Évaluation :
5

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy J.  |  Premières impressions 
Évaluation :
2

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keitra L.  |  Online Move In 
Évaluation :
5

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas K.  |  Premières impressions 
Évaluation :
5

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  Premières impressions 
Évaluation :
5

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  Premières impressions 
Évaluation :
2

I'm renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

hattrice j.  |  Premières impressions 
Évaluation :
5

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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