Customer Reviews for U-Haul Moving & Storage of Scott's Addition at The Diamond

1 875 évaluations

2930 N Arthur Ashe Blvd   Richmond, VA 23230
(@ The Diamond)

(804) 359-0712

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 359-0712

2930 N Arthur Ashe Blvd
Richmond, VA 23230
(@ The Diamond)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph N.  |  Premières impressions 
Évaluation :
1

The staff was untrained, the management was not all that cooperative, and they were grossly understaffed.

DAVID-JAMEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Expérience générale 
Évaluation :
5

With the exception of the motor rental service, (perhaps because I wore a kufi) ok!

CHARLES T.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET C.  |  Online Move In 
Évaluation :
5

Excellent

Kent B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN Y.  |  Premières impressions 
Évaluation :
1

The office at the storage facility was closed, and we had to drive to the office at Broad St. The staff there were very helpful, but we had to spend a couple of hours finding an available unit. It was ridiculous. I would have gone somewhere else, but we were on a ltime crunch and didn't have a choice. Very unhappy with the storage facility. The unit we finally found was full of cat litter, as well. Ridiculous. The only positive thing about the experience was the staff, who were wonderful.

Laura C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY N.  |  Premières impressions 
Évaluation :
4

Asa the manager was very kind and funny! She took me on a tour and talked to me about all of the improvements and modifications she was executing to make this location safer and more manageable. It took me no time to secure a unit and she made the process seamless. The guy--I think his name is Rock?--was very polite and respectful over the phone.

Kerry R.  |  Premières impressions 
Évaluation :
3

Online check in was very convenient, but directions were not clear until you watched a video. The facility itself was very inconvenient. For a complex of about 600 interior units to have only 1 loading dock and ~4 moving carts is ridiculous. Waiting in line for 1 single spot for a car/truck to back in to load right onto the loading bay makes no sense whatsoever.

Daniel E.  |  Online Move In 
Évaluation :
1

Replace the store manager. She's extremely unprofessional!

SAKHIAHNANCEI' S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWCHARLES C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
1

Have more employees like Mr Smiley. I have been horrified recently by treatment from managers at your Richmond locations. ( One lawsuit is already in motion).

WILBERT B. 
Évaluation :
5

The person I dealt with was a professional.

Craig M. 
Évaluation :
1

Employee that handled my haul was very unprofessional and rude after calling an hanging up several times before i can fully answer the phone she then treated me as a criminal like i was going to steal there truck when it had only been 1 hour. She then texted my wife that the cops where involved in the matter. after i had talked to her an said i was cleaning an gasing it an that i would pay the late fee she proceeded to call over an over while i was driving . After arriving she started walking really fast an hostel towards my side of the door demanding that i exited the vehicle while banging on the side of the truck with her keys an knuckles. I remained in the car asking if it was safe for my son an i to exit the vehicle she responded with get out my truck now while banging closer to try an grab the door as to rip me out. I then proceeded to place the truck in reverse an try to leave the area to another uhaul. Then she stood behind the truck forcing me to stop an threatening me not to run her over while running towards my son side to open the door i then locked the other side an said i feel unsafe im leaving now . She proceed to rip at the door while i securely left. This was truly a unexperienced scary experience that I've witnessed an don't want to deal with again while trusting my interests. Had my son crying an me shook i was not rude nor out of control but was treated as such an i feel really crazy, have respect for others but this was not the case for me.

Lee A. 
Évaluation :
1

You sent an email to me, looks like you have the wrong email address.

Jamie F. 
Évaluation :
5

Aza, the manager at the Scott's Addition Uhaul is the BEST! She showed me different sizes of storage units to find one that worked for me and helped me rent a moving truck. She made the experience very easy. Thank you, Aza!

KATHERINEBRADY G. 
Évaluation :
4

Have more staffing during peak hours. I had to wait in line to be helped for 30 minutes.

EMILYKAYE B. 
Évaluation :
4

Your system was down and your staff was unable to dispatch vehicles on the day of my rental. If it were not for Aja's help and expertise, our day would have gone badly. You need to rethink how your management support its people because the employees at this location were thrown under the proverbial bus. There was a better solution to the problem but your district / area manager failed miserably by doing nothing to help this location's manager and employees. He / she effectively made it clear that UHaul does not care about its customers!

COLINWILLIAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAROLYNPATRICIA H. 
Évaluation :
5

Aza Scroggins at the UHAUL Scott's Addition and her team helped make our renting and moving experience go smoothly and easily. There were plenty of supplies in stock right there on property that we could purchase to help pack up our storage unit and go. Overall we had a good experience.

Jermey T. 
Évaluation :
3

Upon arrival I was informed by the U-haul representative that the system and internet were down and that I would need to finish the process myself online, this wasn't a very big inconvenience for me but what was very disappointing was finding out my van did not have working AC. This was made even worse because it was almost 100 degrees out yesterday.

Jason F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREYSTEWART B. 
Évaluation :
1

Absolutely horrible experience. Driver side door wouldn't open so I had to climb across a row of seats from the passenger side for 16 hours of moving. The window crank was on the floor of the driver side. The truck was completely on E and had no gas when I got it. And to make matters so much worse, when returning the vehicle after hours, their mobile app didn't allow me to take and upload any pictures to finish the return. I had to get a friend to come to the uhaul location at 2am in the morning with an iPhone, download the uhaul app and do the photo uploading for me so I could go home after moving for 16 hours! Absolutely unacceptable and I want my money back. Horrendous experience and I will never rent a truck from uhaul again. Stay away from this place!

Jordan H. 
Évaluation :
2

I know this isn't location specific, but my experience checking in my vehicle was a disaster. I was told that since I was returning my vehicle after hours, I would have to complete the check in process on my mobile device. When I was prompted to share my location, I received a message that it wasn't able to see my location. I checked that it was turned on, and still the website was unable to see my location. and therefore was unable to move me on to the next step of checking in my vehicle. I called the number listed on my contract and was told that I had no choice but to either share my location or download the app. I downloaded the app, (which took several minutes in a parking lot with no internet connection) and it failed to open over and over again. My point is that I should not have to be an IT expert to check in my uhaul vehicle. I should be able to leave the keys in the box and park my vehicle and leave. Why is sharing my location necessary? If my personal car is at the location, why would I try to leave my uhaul vehicle anywhere else? It simply makes no sense. The fact that I was charged an additional fee for uhaul employees to do the next day what your poorly set up after hours check in process wouldn't allow me to do is taking advantage of me as a customer. Is that not what your employees are already paid to do in the first place? This experience was enough for me to never rent from uhaul again.

COLLEENDUGAN C. 
Évaluation :
4

The location was fine but it was 60 miles away from where I scheduled the truck pick up. The original contract was for pick up in Williamsburg, Va and the actual pick up was in Richmond, Va. This resulted in my 2 day one way contract with 143 miles being a 1 day contract with 82 miles. I was not told this. It resulted in a 1 extra day of rental and 55 extra miles added on because UHaul changed the pick up location. I am not disposed to use your services again after this experience since my final bill was much higher than expected.

RONALDHARLAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
1

The young lady that assisted me was wonderful but she was the only person until a man came in to help. He was complaining about being there on his day off and was very agitated and rude to me. My Reservation was for 1 pm and I did not leave with the truck until 2:25 pm. This is undoubtedly the worst experience I have ever endured with UHaul. I will never do business with UHaul again!

GLENDAJILL B. 
Évaluation :
5

Not a thing.

Floyd B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES DARWIN P. 
Évaluation :
5

Staff was very friendly and helpful. I received excellent explanation of terms. Excellent emplacement!

Bradley S. 
Évaluation :
1

Actually let me use my free month which is given when one rents a moving truck without any hoops.

Charles B. 
Évaluation :
4

The tire monitoring light was on the whole time. We kept checking the tires to see if one was going flat. None were. I mentioned this to the guy at the uhaul place and he said it's a malfunctioning light. You should fix this because it caused us a great deal of anxiety while driving your truck.

Elizabeth T. 
Évaluation :
5

I have rented from this location several times. The people there are always very accommodating and polite, despite the fact that it's a very busy location. Kudos to all who work there.

ROBERTALLAN T. 
Évaluation :
4

wish there were pick up boxes for keys... had to wait for the receptionist to get off the phone to get my key

Shelby W. 
Évaluation :
1

Please refund policy people are not millionaires like you all no disrespect...its an horrible experience when its so easy for uhaul to collect payment but it almost as if I have to kiss someone's ass to get a refund that's MINE!!!! HOW CAN WE ENJOY THE RIDE WHEN WE KNOW YOU WILL PLAY ASSHOLE GAMES WHEN ITS UHAULS TURN TO PAY BACK I'M NOT A MILLIONAIRE I NEED MY LITTLE MONEY BACK PLEASE THANKS

Ange N. 
Évaluation :
2

The self checkin and drop off was not working on the uhaul website. I was unable to verify my location during pick up and drop off. Luckily there was a manager on duty when I picked up to help me manually checkin through her computer. When I dropped off, I tried multiple times to verify my location. I had no other choice than to just leave the truck there and I was charged the $20 convenience fee for dropping off after hours. Uhaul needs to get this looked at because I turned it in on time but the website failed verifying the location services. I would like a refund of the $20 convenience fee.

KRISTENGAIL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAROLYNPATRICIA H. 
Évaluation :
4

When I went to the location to pick up the truck, I had one of the worst customer services experiences I have ever had with an employee. After explaining to me what I needed to do, she asked me a few questions and was extremely short and the tone in her voice was completely unacceptable. I would describe it as aggressive. It even got to the point where the employee suggested, again in her aggressive tone, "I'm going to need you to calm down", when I was simply answering the question as requested. She later asked to see my phone to see if I completed the check in, and my hands where shaking from the frustration I had with this individual. I unfortunately do not remember the name of the employee but she was the only employee working at this location, in the morning of July 26th. I would suggest she receive disciplinary actions for this, as well as a change of positions, as this individual is not fit to work a customer facing job.

Elizabeth C. 
Évaluation :
5

My guy Travis works hard over there. just appreciated his work ethics and his communications skills in the work place

JOSHUAPAUL VINCE B. 
Évaluation :
5

I thought everything was fine so I really can't tell you anything that you need to improve on I think you got that down pat

JESSEEDWARD B. 
Évaluation :
5

Nothing !! it was easy and very quick to drop off. Great service and reasonable price $$$$

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDIELEE H. 
Évaluation :
5

The man that handled my pickup and drop off was very nice, and very articulate. 10/10

CAINECAMPBELL T. 
Évaluation :
5

Awesomeness

Jessica R.  |  Premières impressions 
Évaluation :
1

The manager is not customer friendly openly displays negative attitude the waiting is unbelievable .. I will keep away unless you really need a truck.

THABDEMIOUS P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dillon T. 
Évaluation :
1

Customer service was terrible. Ended up calling UHaul's customer service for some actual help.

William H. 
Évaluation :
4

GM Aza was great; cleaning, scheduling & providing top notch in person customer service. The uhual Co should be pleased to have her as an employee. The uhual Mobil check in process is poor. As providing the information requested, I was “denied” the opportunity to utilize a vehicle earlier that day. Unless I'm dead, gimp or dying I wouldn't see my self using the uhual Co again, if having to use the Mobil process.

Jarron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane J. 
Évaluation :
5

Dropping the trailer was very quick and easy

John B B. 
Évaluation :
3

I had to wait quite awhile while the only employee was checking a truck in and did all the required cleaning while I waited for help. I understand the need to clean, but I think he could have done that when two customers were not waiting. Once it was my turn, all went well.

Jeanne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEYLEE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grayson P. 
Évaluation :
3

Website was very slow and didnt worked, had to go inside in order pick up. Trucks tires were bad and slipped.

JAMESELLIOTT H. 
Évaluation :
5

The gas was very low when we picked it up, so we immediately had to get gas. It would be better if the tank was more than 1/4 tank full.

Connor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHYJOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLAWHITE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Wonderful customer service! These two great ladies were knowledgeable, friendly and very helpful.

CHELSEAKRISTEN P. 
Évaluation :
5

Aza is excellent. She knows her store, her equipment, and likes her customers. Worked with her all week. Really thought she was great. Made my whole moving experience better.

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANGUETCHISTEVEN E. 
Évaluation :
2

Change the person on location for the sake of customers She can't control her bad attitude. Not helpful and. The truck was terrible it ran horribly

TAMARAINGRID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILADENISE J. 
Évaluation :
5

The gentleman who checked me out yesterday and cleaned the truck after I used it was friendly and a hard worker. I didn't catch his name but he impressed me enough to let you know he is an outstanding employee.

DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE MICHEL H. 
Évaluation :
4

Great service by staff. I had an unfortunate mix up that involved me walking in the blazing heat from another uhaul. The staff realized this, prepared some chilled water, and made sure my check-in experience took less than 3 minutes. Very satisfied by their hospitality

JOHNBACHMAN K. 
Évaluation :
5

I just wanted to shout-out an associate for amazing customer service. Unfortunately I did not get her name, but she was a young, skinny black woman with a roughly nine year old daughter. Sunday morning, there was a line of people backed up waiting to rent and a relatively new associate Travis was taking a while with one customer. This woman came in around 9:30, and I got the distinct impression she wasn't actually on the clock. Nevertheless, she jumped in and started working two computers and helping two customers simultaneously, getting people out to vans. She worked really fast and busted her ass helping me carry stuff to my rental when it was my turn. I was really impressed with her work ethic, and she made the renting experience very special. I hope she gets the recognition she deserves!

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl D. 
Évaluation :
4

Management was helpful and customer service was really good. UHAUL should ensure the location assigned has the correct equipment on hand. Better communication between reservation department and the customer, corporate and management regarding rental policy. FIX the website!!! Call-in reservations cannot be accessed thru the app or website. This move was extremely frustrating and upsetting. I WOULD NOT RECOMMEND UHAUL FOR ANY MILITARY PCS DITTY MOVES AT ALL!

EDWIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMICHAEL N. 
Évaluation :
5

Nice and easy return. Staff was very friendly and helpful.

NATHAN ROBERT S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Searra R. 
Évaluation :
5

Aza was very helpful and friendly. Will use again.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIOJARROD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyllis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILADENISE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry R. 
Évaluation :
5

The woman working at the front desk yesterday,May 26, 2021, I don't remember her name, but she was absolutely phenomenal. Went above and beyond to help and accommodate us. She was fantastic.

Chris M.  |  Premières impressions 
Évaluation :
5

Young woman that runs the boulevard location is awesome. Great communication and very friendly. A++

JAMESHUNTER C. 
Évaluation :
4

People were friendly and attentive

GREGORY C. 
Évaluation :
5

Fast and easy service. Friendly staff

Jonathan S. 
Évaluation :
5

My representative was very polite and had excellent customer service skills. I will alway use this location as long as she is there.

MELODYYVONNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYBRYAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMH S. 
Évaluation :
5

There was an error with the drop off location on my account and the team member was super quick to resolve it. He was super polite and friendly. I would definitely recommend going here for ugali needs again.

Katherine E. 
Évaluation :
5

Aza was AMAZING from start to finish. She was more than willing to help us and she went above and beyond! Additionally, Rocky was very helpful in making sure our final transaction was seamless. We could not be more thankful for their help and kindness.

Morgan B. 
Évaluation :
1

The truck was in poor condition and was very slow to accelerate and was very noisy. When I opened up the back I found that it was filled with trash and loose clothing from the previous user before me. I then had to take the time to clear out the back of truck and throw out the trash instead of proceeding with my move which threw off my schedule. In addition the self pick up did not work, which caused me to have to go inside to pick up the keys which I did not want to do during the pandemic. When I returned the truck parking was extremely difficult in the narrow parking lot and angled spaces,, and the key drop off was unclear as it seemed to be behind a shelf of boxes. I was very disappointed with this experience and will choose to use other locations and moving options in the future

ROBERTALEXANDER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASADDISON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAELANDRES Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dakiesh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESWALTER H. 
Évaluation :
5

The experience was easy going and the sales person was very knowledgeable and friendly!

RAQUANDEVON M. 
Évaluation :
3

Maybe not the locations fault but the truck smelled like cigarettes and we did find cigarette butts under the seat still. Pretty gross when you need to drive a truck across country.

Jeremy S. 
Évaluation :
5

Excellent customer service!!

NANCYLEE P. 
Évaluation :
1

Customer service training Big time, employees need to know that customer needs and satisfaction is first no matter what.

Kiera J. 
Évaluation :
5

Easy move in and all the folks were very helpful and understanding.

Richard F.  |  Online Move In 
Évaluation :
4

Young man (didn't catch name) was very helpful. However, stated to him that truck rented was not in the best of shape (little speed nor wore out shocks)

BOBBIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAROD B. 
Évaluation :
5

The young lady that checked me in was outstanding, 5 Stars Name: Azi ????

Gary S. 
Évaluation :
2

We weren't allowed to use the restroom in an emergency. Plus the electronic check-in process was more confusing and more work than the typical process. Moreover, it still required going into the store and interacting with an agent - isn't the point of the online check-in to avoid those things?

George S. 
Évaluation :
4

There was only one person working at that time, and he was back in the storage area, so I had to wait 10 minutes before I was helped. That was the only con

James S. 
Évaluation :
5

I have used my storage for a few years. I am very Pleased.

andrea j.  |  Premières impressions 
Évaluation :
3

The only problem I encountered was that I had to buy a lock from this facility, even though I had high security locks in my possession at the time. I don't think they should be able to force a $15 lock on a person when there are cheaper, just as good, locks on the market. I did find the staff friendly and helpful and I know they can't help it but i feel it would do a great customer service if gutters were attached to the units to prevent being dripped on from rain or melting snow. It makes it uncomfortable to be dripped on or my items getting wet because of the drip.

Aldo D.  |  Premières impressions 
Évaluation :
4

Both Macy and her associate that helped me sign in for the first time on Sunday afternoon were outstanding. I had a storage unit here at this location off and on from 1988 to 2004, but this experience was SO MUCH DIFFERENT THAN past experiences! Many thanks to Macy and her associate!!!!!

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E.  |  Premières impressions 
Évaluation :
3

As far as Customer Service: Shikira was perfectly lovely & more than helpful throughout the entire process. She rates *****. Accessing the facility was tricky. Need more access doors.

Jennifer M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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