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jamica b | Overall ExperienceSelf Storage Units in Richmond, VA, 23230
U-Haul Moving & Storage of Scott's Addition at The Diamond
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- 3,5 - Cote moyenne des clients
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Location and ease of entering was great. It suited our needs for the 2 months.
Michelle S | Overall ExperienceThe staff was very helpful and professional and friendly.
ANA L | Overall ExperienceCustomer service is horrible
Cordea J | Overall ExperienceI got the storage online and part of the reason I got it was because the first month was supposed to be free. I got to the location and they told me I can't get the first month free. I'm searching for a new storage that's not uhaul.
Alonzo B | First ImpressionsNo one was never in office and then i was supposed to get the first Month Free per advertisement but the Manger came with sone excuse why I couldn’t get it. So NO I WOULDNT RECOMMEND UHAUL
olivia c | Overall ExperienceStaff was condescending and rude. Specifically the manager. For no reason whatsoever!
CHRISTOPHER H | First ImpressionsGreat experience, Jessica Harris manages a great team!
JOHN R | First ImpressionsGreat guy at the office, excellent
Basil R | First ImpressionsStaging my stuff in storage before actually moving really made my move go so much smoother.
Brendan H | Overall ExperienceGreat
Jonathan T | First ImpressionsThere should be a person at the location or a sign or listing when there's no one there. I visited twice and no one was there until I had to move the items to the storage.
Alice F | First ImpressionsWas friendly
Gerald r | Overall ExperienceThis is the best uhaul I've used in the area. You can drive right up to your storage.
LEE A | Overall ExperienceThank you UHAUL! I needed help a couple of years ago and so appreciate everyone! The bathrooms on-site are WONDERFUL!
Jennifer M | Overall ExperienceThe restroom toilet needs to be repaired so that it is usable.
Brendan H | First ImpressionsStaff awesome friendly and provided great information
JEFFREY D | First ImpressionsThe gentleman who runs the U-Haul storage at the Diamond on Arthur Ashe Boulevard, is helpful and keeps the facility spotless. I wish I had gotten his name because he is so kind and checks on everyone moving in and out to see if they need anything. I will definitely use this storage facility again in the future.
Anne D | Overall ExperienceWhy why why. Would you rent me a 26 foot uhaul. Knowing I could not drive in the my storage unit!!! What should have been about one hour. Took over 8 hours. I had to go to uhaul rental and rent another 15 foot because it’s the only size that would fit at the storage space. I had to unload my 26 foot in to a 15 foot then drive back to unload in a 10 x10 x10 space that was only 8 x 8 by 10 tall. And they told me it was big enough for a 3 bedroom. If it was a doll house maybe!!! Very upset and most likely never going to use uhaul again. What a mess. I would like a refund on my rentals! I had to rent from another storage place to fit the rest of my belongings!! And I’m no spring chicken anymore. How could this of happened There should be some kind of warning at the unit. Not only did the 26 foot not fit around the building. Nor would a 20 foot!!! So guess how many times I had to load and reload the 15 foot. And on one of the hottest days on record. The staff a the uhaul where very nice but booking should have known that you can’t drive a 20 or 26 foot truck in the storage space. Booooooo
MICHAEL S | First Impressionsyou need to up to date your place. there is no direction inside storage numbers so difficult to find. Your gate is to old and slow open need to upgrade.
sandipkumar S | First Impressions