Very good as always! Thank youCHRIS B.
Customer Reviews for U-Haul Moving & Storage of Sidney
Pour nous contacter
Sidney, BC V8L5X7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
very goodrobert M.
You really made my move amazing. It was so easy to pick up and return the truck. ThanksConnie S.
Le client n'a pas laissé de commentaire.gary c. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Bo J.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Clint M.
Canada went metric in the mid 1970s. The truck I rented has the speedometer marked in miles per hour and the odometer in miles. When I left your Sidney, BC, Canada location, I looked down at the speedometer and saw I was doing 50 in a 50 km/h zone, I later realized I was doing 50 mph (80 km/h) in a 50 km/h zone; could have been an expensive ticket; particularly once your 40 Km/h over the speed limiit in BC your vehicle is impounded for 7 days. I knew I had to put gas in the truck so i checked the odometer and saw 27 , thought that was strange as I figured I would be around 40 km for the rental. Again when I got back to your Sidney location, realized that it was 27 miles ( 43 km); luckily put a little extra gas in (20 litres). May I strongly suggest a decal above the dashboard for your vehicles in Canada indicating that the speedometer and odometer are in imperial units not metric. ThanksBruce A.
Le client n'a pas laissé de commentaire.Stephanie M.
Le client n'a pas laissé de commentaire.Darren P.
Le client n'a pas laissé de commentaire.lara g. | Expérience générale
Well looked after thank you SteveSTEVEN K.
Le client n'a pas laissé de commentaire.Luc S.
Thank you! Great experience, I had no worries, with seamless access, solid security system & staff support whenever required.beth r. | Expérience générale
Very good customer service and affordable! Would definitely rent from them again!Jolene K.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Larry O.
Keep up the good work, excellent staffLyle B.
Le client n'a pas laissé de commentaire.Fred M.
Le client n'a pas laissé de commentaire.Clarence H.
Le client n'a pas laissé de commentaire.Tom L.
Charge what you say you will charge, not 100 dollars more. Don't make the customer come back multiple times AND misquote the time it will take when you finally get to the job. Make sure you have enough staff that it doesn't take an hour to pick up keys and pay (an increased price) Terrible customer relations, I will make sure to tag uhaul in all my online reviews.Steve P.
Very fast drop offRobert K.
Sonya is just the BEST! Restored my faith in UhaulMICHAEL Q.
Things went smoothly with a little planning.I had no issues, nothing negative to report. In fact, the manager went out of her way to help me. But, the time it takes for the bank to correct the estimated debit on my credit card with the actual debit could be addressed. Sometimes it's calculated quickly, othertimes, no.Robert W.
All good. Everything handles in a respectful and professional manner.Edward M.
Le client n'a pas laissé de commentaire.MAURICE L.
Le client n'a pas laissé de commentaire.Suzanne B. | Expérience générale
Le client n'a pas laissé de commentaire.IMAN J.
Le client n'a pas laissé de commentaire.peter m. | Premières impressions
Le client n'a pas laissé de commentaire.Fred F.
Le client n'a pas laissé de commentaire.Shane F.
Le client n'a pas laissé de commentaire.Allan N.
Le client n'a pas laissé de commentaire.Leona J.
Le client n'a pas laissé de commentaire.Sharon D.
No improvement needed. So easy. Helpful staff. Great experience all around.DONAL D.
Le client n'a pas laissé de commentaire.Omid E.
Le client n'a pas laissé de commentaire.peter S.
Le client n'a pas laissé de commentaire.Yadaw J.
Perhaps hire more staff at this location. Why? I arrived early for my scheduled pick up time but waited a good ten minutes before anyone met me at the front desk. Otherwise, all was good.Robert W.
Fantastic team to work with very knowledgeable!Ian M.
Great serviceHugh M. | Premières impressions
The manager was amazing. Mature, friendly, people-person.Glenn P.
Easy van rental, staff was friendly and knew what they were doing, thanksBrian S.
Le client n'a pas laissé de commentaire.Jessica C.
Nothing to improve, the service and personal service was just great the office ladies were just the best knowledgeable and very helpful . Thanks again UHAUL Neville ElsNeville E.
Le client n'a pas laissé de commentaire.Mark V.
Sidney staff was amazing and super helpful.Keith T.
This location is excellently managed and always a pleasure to do business there. Would recommend.JEFF H.
Great service will be back again thanks patti and sonjaAndrew C.
Le client n'a pas laissé de commentaire.Michael H.
All good. Friendly staff. Great truck. Done and done!Randall M.
Friendly and efficient service, always helpful and flexible.Jonathan D.
Very impressed with this uhaul outlet. Professional and efficient. Very pleasantly surprised!Phil C.
Drop off went well - nothing to add here.Barry Z.
Le client n'a pas laissé de commentaire.Daniel K.
Sonja is always amazing to deal with. Thanks!EDWARD R.
Awesome service 😇 and a great place to fell stress free in a stressful day 😵â€💫 thank you for your customer service 🤩 🙂 I would do it again 😎Kelly C.
Nothing, keep up the good workron B.
My rental was ready on time and the staff were friendly and helpful.David N.
Le client n'a pas laissé de commentaire.Lorraine S.
The person at the drop off location was excellent. He was very helpful in explaining the vehicle and ferry rates as well as mileage and gas charged . He was open, friendly and very efficient. As this was a one way from Kamloops to Sidney , The pickup location should be aware that the vehicle was going on a ferry and would be charged as a commercial vehicle.. even though it's a 15foot van. To arrive at the terminal and have the ferry cashier question the length and then add surcharges was very upsetting and they said uhaul knows this and does this all the time. The pickup location should have been upfront with this . Also the person didn't even care to show me out to the vehicle or tell me how to identify the one of a dozen vehicles I was to get into. I had to ask another customer. Overall very unsatisfactory fail on the pickup location, But your guy in Sidney is first classCatherine F.
Le client n'a pas laissé de commentaire.terry M.
Le client n'a pas laissé de commentaire.Sergio R.
Le client n'a pas laissé de commentaire.anna S.
Staff was excellent! Great jobKK S.
The whole experience was a complete disaster beginning with the original truck I ordered 2,5 months in advance being canceled less than 24 hours before pick up...then I was ordered off the lot in Duncan where I was supposed to pick up a replacement truck that never showed up. I then wasted hours canceling ferry reservations which cost me money canceling help that I had arranged to help me load...which cost some of them a days pay. The responses I received from U Haul staff, especially the man in Duncan were to say the least insulting and unprofessional..I would recommend you consider firing him...he is a pretty poor representative of your business. The only people who treated me decently were the last man who called and offered the truck in Sidney and the woman from Sidney who offered to get it to us 12 hours early. I will never use your company again and will never recommend you. We arrived two days behind schedule and that cost me a substantial amount of money as I had to pay extra for my animals to be looked after as my two horses had already been shipped when you canceled my truck. Not impressed. Sheila Brenton.Dennis B.
Le client n'a pas laissé de commentaire.Will T.
I ordered blankets and a 4 wheel dolly that was not available at the time of the rental. I did receive a refund for the missing equipment but I'd rather have had it available for my move. If it was known that this stuff wasn't available, a phone call would have allowed me to make other arrangements. However, the move went well and everything else was perfect.grant E.
Le client n'a pas laissé de commentaire.Mark B.
In the uhaul mobile instructions please specifically say that we should be looking for the vehicle number not the plate number. Also better description of how the lockbox should be given ...ie ( put in code and then turn the round lock button while pushing the top button down Also the on line help line is atrocious. You need to put more staff on to avoid the long wait times on the phone . The wait time is unacceptableMargaret M.
Very friendly and helpful with all my questionsFrank H.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.MEREDITH M.
The best storage facility on the Saanich Peninsula. Excellent staff, well maintained lockers and reasonable rates. Je les recommande fortement.Amy A. | Expérience générale
Staff were amazing!Gordon W.
The highest score is because of your people. Down to earth and excellent customer service skills.dave M.
Service from staff is always friendly and professional. S specially Sonia fro the Sidney bc location.Robert K.
Le client n'a pas laissé de commentaire.Shelley S.
Gas tank not really full, albeit showing full; cab very dusty and obviously not sanitized in a very long time; staff competent if lacklustre but still helpful.JAMES R.
When I â€œreservedâ€ a truck, I expect to have that truck for the day of my move. The day before I move I get a call saying there is no 15' truck, only a 10 which did not fit all of my things. I now have to take a ferry back and get the rest of my stuff. When I called to explain, the lady said it says in my contract the reservation is not guaranteed. To me, a reservation means I will have what I need the day I need it. I will never use uhaul again if that's the case. During drop off, they told me to go to a location that was not 24 hour drop off when I clearly said I needed to drop off the truck same day. Very frustrating experience, I now have to pay over $200 extra for ferry to get more things. Horrible moving experienceCassandra B.
Le client n'a pas laissé de commentaire.Robert K. | Premières impressions
Sidney u haul are very professional. Very helpful and friendly David S.
Le client n'a pas laissé de commentaire.Olivier O.
Le client n'a pas laissé de commentaire.Borje P.
Personnel was helpful to a point, but I wanted to go & get the truck filled up with gas myself & the uhaul person said it was too late as she had noted the truck was there?? So I was really overcharged for the gas refill! even though I did not have to return the truck for another day - also even though I had marked clearly which site I was taking the truck to online, they had arbitrarily decided I was supposed to be returning it to another location in Goldstream Park, much further away. I don't know if I was charged more funds for this location ?? I believe I was ??I left it where I'd taken it anyway in Sidney, BC.Noel N.
Le client n'a pas laissé de commentaire.brian J.
Nice vehicle, efficient and personable staff. Adding a back-up camera would be a great "plus". Those of us who drive a cargo van or bigger vehicle only occasionally, have become accustomed to back-up cameras as they're pretty much standard in most passenger vehicles.JOHN R.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Kenneth K.
All good. Pleasant and helpful staff. Thanks so much.MARY LOU D.
Le client n'a pas laissé de commentaire.michelle o. | Expérience générale
Le client n'a pas laissé de commentaire.Derek C.
Good service!stephanie P.
Staff were extremely helpful and friendly. Provided their last available truck to allow us to complete a job that had to get done, and did it quickly and efficiently. Merci.Dean D.
The Rental was easy and perfect. The customer service was absolutely outstanding. The lady at our u haul location was very helpful. Regards Robert KramarRobert K.
Le client n'a pas laissé de commentaire.Evan P.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Ian P.
The best Uhaul location I have ever been at-- and check my profile- I have been to many given my history of helping parents and friends move and moving myself. The absolute best- even better the southwest marine in Vancouver ( the head office I think) Vehicles are clean gassed up and properly inspected!Margaret M.
Le client n'a pas laissé de commentaire.pARVATI D.
Le client n'a pas laissé de commentaire.Yvonne V.
Le client n'a pas laissé de commentaire.Henry W.
Great location and great staff!Warren S. | Expérience générale
Really nice young man at the counterâ€¦good staff!Rhonda H.
We have given up our small storage space because the facility has no larger unit available and has so many applicants it no longer adds to its waiting list. Great staff! Thanks!susan m. | Expérience générale
Le client n'a pas laissé de commentaire.Manley M.
Le client n'a pas laissé de commentaire.Jon F.
you are doing well the way you areharold F.
All good thank you SteveSTEVEN K.
Le client n'a pas laissé de commentaire.LESLIE H. | Expérience générale
Le client n'a pas laissé de commentaire.EXIST H. | Expérience générale
Le client n'a pas laissé de commentaire.brad w. | Premières impressions
Just wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!Nicole o. | Expérience générale
Because of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karenkarren r. | Expérience générale
Manager offered exceptional service on all levels. I was very impressed and appreciated it.rod h. | Expérience générale
Le client n'a pas laissé de commentaire.thomas J. | Expérience générale
Le client n'a pas laissé de commentaire.David A. | Expérience générale
Le client n'a pas laissé de commentaire.heather h. | Expérience générale
Le client n'a pas laissé de commentaire.michelle m. | Premières impressions
Le client n'a pas laissé de commentaire.peter m. | Expérience générale
Sonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.scott h. | Expérience générale
No light inside the storage unit. Extremely inconvenient.Konstantin F. | Expérience générale
Le client n'a pas laissé de commentaire.fiona r. | Premières impressions
The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.dave e. | Premières impressions
Le client n'a pas laissé de commentaire.Ken T. | Premières impressions
Le client n'a pas laissé de commentaire.kathy A. | Expérience générale
Sonja goes out of her way to be accommodating and informative. Great service driven attitude.Bobb H. | Premières impressions
very accommodating!Julia T. | Premières impressions
Le client n'a pas laissé de commentaire.Charlene W. | Expérience générale
My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BCbetsy r. | Expérience générale
everything worked out very well !scott h. | Premières impressions
Le client n'a pas laissé de commentaire.Dave C. | Expérience générale
Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good valuescott p. | Premières impressions
Le client n'a pas laissé de commentaire.charles j. | Premières impressions
Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpfuljaysone a. | Premières impressions
Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrewpam p. | Expérience générale
I was very happy with facility and staff.colleen J. | Expérience générale
Thankstyler b. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER H. | Expérience générale
The in person experience was excellent, but our 1-800 online experience was not good.william l. | Premières impressions
Sonja was very helpful with all of my needs. Thanks again.David V. | Premières impressions
Le client n'a pas laissé de commentaire.carol d. | Premières impressions
Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.Michelle B. | Expérience générale
It was very dark in the unit, that was my only issue.Samantha G. | Expérience générale
Le client n'a pas laissé de commentaire.jessica m. | Premières impressions
Every thing has gone very well, I am very pleased & thank you 👍Arthur H. | Premières impressions
Easy and great experience. Friendly staffKaren R. | Premières impressions
Try helpful and positive at both locations !Craig B. | Expérience générale
Professional serviceDavid W. | Premières impressions
Customer service was excellent...friendly, professional and helpful. Happy with the space.peni-lee n. | Premières impressions
Wonderful service!heather h. | Premières impressions
Staff was friendly and well informed.BENARD R. | Premières impressions
This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank youSylvie G. | Premières impressions
service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindylindy t. | Premières impressions
Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !carol s. | Expérience générale
Thank you Patty et al, Brianbrian s. | Expérience générale
Very friendly and timely serviceerin f. | Premières impressions
Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.allan j. | Premières impressions
Very good service.rod d. | Premières impressions
Very friendly, helpful service in Sidney with Sonia and company. Merci.carol s. | Premières impressions
Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanksjean l. | Expérience générale
Never had a problem that wasn’t solved.LESTER C. | Expérience générale
Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.john v. | Premières impressions
Thanks for your help and looking forward to working with you guys again if I needed Moving vanKevin L. | Premières impressions
Great location.Roger K. | Expérience générale
I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!maryanne p. | Expérience générale
Very friendly and prompt service every timewilliam l. | Expérience générale
I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.Leslie W. | Expérience générale
The above question on "secure and lighted" confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.ELIZABETH D. | Expérience générale
Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.Dawn A. | Expérience générale
I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Je les recommande fortement.john l. | Premières impressions
Merci.susanne l. | Expérience générale
Very courteous and efficientdanny m. | Premières impressions
Excellent personal service, storage facility clean and adequate.graham d. | Premières impressions
Great experience all aroundkari f. | Expérience générale
staff were extremely helpful at time of set up as well as move-outkelly m. | Expérience générale
THANK youedit t. | Expérience générale
This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.EDWARD K. | Expérience générale
Very clean locker. Prompt service.grant c. | Expérience générale
Very helpful staffjoanna d. | Réservation
The storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.ELIZABETH B. | Expérience générale
Friendly and helpfullorna m. | Expérience générale
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