Évaluations des clients U-Haul Moving & Storage of Sidney

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sidney

Cote générale :

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len P.
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Keep up good work

stewart B.
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Advised that the truck bed was 20 feet whereas it was only 17 feet when measured as I was trying to move wood that was 17 feet 6 inches long How frustrating and misleading is that??????

Odette L.
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Often the app to approve the vehicle doesn't work and I can't complete the process. I have a recent IPhone so not sure why

Julia T. | Premières impressions |
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very accommodating!

Daniel W.
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Lady I dealt with was awesome.It rained entire time of move but service and truck were great .

Charlene W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

Matthew H.
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Excellent service, fair pricing and a great vehicle for the job....everything I could have asked for! I will definitely rent again in the future... Thank you!!!

CHARLES H.
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Nothing. Excellent service.

Ian W.
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Truck was provided to me with just under 1/4 tank of fuel. I cleared the odometer at the location before leaving. It was 20.6 miles when I returned it. The windshield wiper on the driver's side was broken. It was raining and I could not use the wipers. I was not provided a copy of the receipt after dropping off the truck- called a few days later after seeing 2 charges on my credit card. Assuming the truck may get 10 miles/gallon, and knowing the distance I drove , I put 2 gallons of fuel ($10.00) into the tank. Upon dropping truck off I was told the fuel was not at the level it was when I left. I disagree. I put in fuel to cover my distance travelled. Again, the truck was not full- shortly after leaving the location the fuel warning light came on. To summarise, I was given a truck with low fuel and a broken windshield wiper. The location has since charged an additional $66.1 plus taxes for fuel. $76 for fuel for 20 miles. I would not recommend this location. Poor service, unsafe trucks, and scrupulous billing practices.

FRED F.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Great as usual. Thank you! I appreciated how the van was ready for me right in front of my storage locker, and the check-in and check-out processes were smooth and courteous, as usual. Always a pleasure to rent from this centre.

betsy r. | Expérience générale |
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My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC

Terry I.
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No problems ,

scott h. | Premières impressions |
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everything worked out very well !

Dave C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

COLLEEN F.
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Le client n'a pas laissé de commentaire.

JOHN N.
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The service was excellent, as always. Very friendly and efficient.

Aidan G.
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Staff was very unfriendly, when I arrived I was unsure about the truck and trailer I was going to pick up and the general manager didn't give me any time to weigh my options.

ROY A.
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Le client n'a pas laissé de commentaire.

robert p. | Premières impressions |
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Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value

Emerson L.
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Le client n'a pas laissé de commentaire.

Leo S.
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Le client n'a pas laissé de commentaire.

Breah B.
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Le client n'a pas laissé de commentaire.

Sterling B.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Extremely fast and friendly service.

David C.
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Le client n'a pas laissé de commentaire.

MARGOT M.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Le client n'a pas laissé de commentaire.

PAMELA I.
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I do recommended uhaul all the time...especially at work. When customers come to my place of work, Monk Office supply, to buy large quantities of boxes or other packing/shipping supplies, I send them to you to save money. The staff at this location are great and I really can't say enough about their friendly, helpful and efficient service. Two thumbs way up!

graham D.
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Absolutely fantastic. - Thank you.

John P.
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It was overall a great service

Timothy D.
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Le client n'a pas laissé de commentaire.

paul L.
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Truck was clean and a newer model. Everything in working order. Good service by staff.

Daniel B.
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I would like to thank the staff and management for being their usual efficient selves in these trying times. I would also like to express my thanks for the Covid 19 protocols they have implemented for all of our safety. Great to be working with you guys again. Dan BCSPCA Thrift Store

peter W.
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Very practical & equipment as advertised, clean! Thank you!

ROY A.
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Le client n'a pas laissé de commentaire.

David M.
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Never told furniture pads were rental only so had to pay for them on top of rental because half were still in Sidney

PAUL E.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

BRIAN W.
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Le client n'a pas laissé de commentaire.

ADAM N.
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Le client n'a pas laissé de commentaire.

Christopher B.
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I'm pleased that my most recent rental experience was very good, as I have come to expect. I was really disappointed when I tried to rent a trailer a month or so ago and had an awful time of it. I've dealt with this outlet many times, so I'm glad they seem to be trying to be courteous and professional again.

George G.
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Keep up the good work!!

JEDD C.
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This was my go to uhaul when we lived in Sidney. The staff are friendly, courteous and knowledgeable.

Michael G. H.
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Le client n'a pas laissé de commentaire.

jovanne P.
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Le client n'a pas laissé de commentaire.

ROCK P.
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Fantastic customer service

Allan W.
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Great job quick everything ready to go and very helpful

charles j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Earl E.
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The staff were very friendly and helpful. Thank-you Sonja & all for a pleasant renting experience.

Richard P.
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the people were very helpful and kind

Brian D.
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Fast, easy, professional. Everything was perfect!!

don E.
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I am 70 years old. I've rented hundreds of vehicles. Without question, yesterday's experience with U-Haul - and the reservation process preceding it - was the best of my life. Sonja was friendly, knowledgeable and super efficient; the digital infrastructure (and particularly the instructions accompanying it) was excellent; the reservation, the pickup and the return each took about three minutes; the truck had 12,000 KM on it, and was scrupulously clean. I salute you.

Timothy D.
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Le client n'a pas laissé de commentaire.

Dallas C.
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Le client n'a pas laissé de commentaire.

KIMBALL A.
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Le client n'a pas laissé de commentaire.

terry F.
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Le client n'a pas laissé de commentaire.

Evan N.
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I booked a 26' cube van online, scheduled a mobile pickup at a location in Sidney, BC, for 7:30 am on a Saturday. The confirmation email said someone would call to confirm, which they never did. The website kept adding things to my order which I didn't ask for, such as moving dollies, so I had to cancel the first order and do a new one. That ended up booking me 2 trucks. I called uhaul about 5 days prior to the booking to cancel the duplicate and confirm the other. There was no mention that the truck I requested at that location wasn't available. I showed up and it wasn't there. On hold for 20 minutes to be told the truck I ordered is at a location about 25 min drive away, and a 26' truck wasn't available so I was only going to get a 20' truck. Called someone else at uhaul and found a 26' truck was available at a location much closer to the original pickup location. Went there instead and picked it up. Smooth sailing after that nonsense!

Angela D.
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Le client n'a pas laissé de commentaire.

STUART C.
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Le client n'a pas laissé de commentaire.

Gordon J.
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Le client n'a pas laissé de commentaire.

Yolonda S.
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Nothing it was very good. 🌈

RAYMOND A.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Absolutely mechanical fit equipment made our moving experience safe, economically viable and totally appreciated the off hours drop off. Thank you Uhaul for making the move much easier with your rental truck.

Bardia B.
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Great staff and clean location.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

Peter S.
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Le client n'a pas laissé de commentaire.

Craig M.
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Was recommended to us by neighbor.

Anthony T.
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I felt there should of been a final inspection. I'd challenge any damage attributed without one.

DORIS O.
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Both the man who checked me out, and the one who checked me in were kind and helpful making a stressful situation so much easier. I really appreciated the friendly customer service.

JOHN H.
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Le client n'a pas laissé de commentaire.

Suzan M.
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The staff took their time to help me determine that my trailer tail light adapter was out of date. Instead, I rented a van that was perfect for my little move. Staff are always helpful, polite and professional.

Michelle W.
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Le client n'a pas laissé de commentaire.

sylvia O.
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All was good . No need to improve!

Steven E.
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Le client n'a pas laissé de commentaire.

Dean C.
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You charged me for gas when I had already filled. Your website did not work when I tried to upload a picture of the gas tank

KIMBALL A.
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Le client n'a pas laissé de commentaire.

Roy A.
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Le client n'a pas laissé de commentaire.

Adam B.
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Fabulous staff !

JAMES M.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Le client n'a pas laissé de commentaire.

Denis V.
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Le client n'a pas laissé de commentaire.

NATHEN E.
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Le client n'a pas laissé de commentaire.

Horst W.
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?

Allan C.
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Le client n'a pas laissé de commentaire.

jon D.
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Le client n'a pas laissé de commentaire.

Neil M.
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Le client n'a pas laissé de commentaire.

timothy D.
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Le client n'a pas laissé de commentaire.

Jonathan D.
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Excellent service from staff. I especially appreciate the effort made after dropoff to get me back to the ferry terminal from the office when no taxis were available -- beyond the call of duty.

Allan C.
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Le client n'a pas laissé de commentaire.

TERRY R.
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Le client n'a pas laissé de commentaire.

Gordon M.
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Great service - very friendly and helpful!

jaysone a. | Premières impressions |
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Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful

timothy D.
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Le client n'a pas laissé de commentaire.

Michael H.
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Always have what we need, friendly staff. Great location.

Tom S.
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Le client n'a pas laissé de commentaire.

EMMA M.
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Le client n'a pas laissé de commentaire.

PHILIP D.
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Le client n'a pas laissé de commentaire.

Carl B.
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Good service

Shelley S.
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Everything went so smoothly from reserving on line to the pick up to the return. And the staff was super friendly.

Kirby S.
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A quick introduction into using the contactless registration and check in. The drivers liscence part is not obvious and does not come up initially.

Reg M.
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Great attitude was remarkable.

Jonathan G.
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Having the dolly mounted to the wall right at the loading door is sort of in the way when loading. I didn't want to pay $7 to use the dolly or move it out of the way. Maybe it could be an option at pickup?

BRUCE C.
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Le client n'a pas laissé de commentaire.

CHRIS B.
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Always a delight, especially with Sonja. Courteous, friendly and professional.

pam p. | Expérience générale |
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Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew

JAMES E.
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Le client n'a pas laissé de commentaire.

colleen J. | Expérience générale |
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I was very happy with facility and staff.

nora b. | Premières impressions |
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Thanks

JENNIFER H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

william l. | Premières impressions |
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The in person experience was excellent, but our 1-800 online experience was not good.

David V. | Premières impressions |
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Sonja was very helpful with all of my needs. Thanks again.

carol d. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle B. | Expérience générale |
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Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.

Samantha G. | Expérience générale |
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It was very dark in the unit, that was my only issue.

jessica m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Arthur H. | Premières impressions |
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Every thing has gone very well, I am very pleased & thank you 👍

Karen R. | Premières impressions |
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Easy and great experience. Friendly staff

Craig B. | Expérience générale |
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Try helpful and positive at both locations !

David W. | Premières impressions |
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Professional service

peni-lee n. | Premières impressions |
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Customer service was excellent...friendly, professional and helpful. Happy with the space.

heather h. | Premières impressions |
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Wonderful service!

BENARD R. | Premières impressions |
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Staff was friendly and well informed.

Sylvie G. | Premières impressions |
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This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

lindy t. | Premières impressions |
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service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy

carol s. | Expérience générale |
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Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !

brian s. | Expérience générale |
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Thank you Patty et al, Brian

erin f. | Premières impressions |
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Very friendly and timely service

allan j. | Premières impressions |
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Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.

rod d. | Premières impressions |
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Very good service.

carol s. | Premières impressions |
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Very friendly, helpful service in Sidney with Sonia and company. Thank you.

jean l. | Expérience générale |
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Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks

LESTER C. | Expérience générale |
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Never had a problem that wasn’t solved.

john v. | Premières impressions |
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Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.

Kevin L. | Premières impressions |
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Thanks for your help and looking forward to working with you guys again if I needed Moving van

Roger K. | Expérience générale |
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Great location.

maryanne p. | Expérience générale |
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I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!

william l. | Expérience générale |
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Very friendly and prompt service every time

Leslie W. | Expérience générale |
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I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.

ELIZABETH D. | Expérience générale |
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The above question on “secure and lighted” confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.

Dawn A. | Expérience générale |
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Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.

john l. | Premières impressions |
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I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Highly recommend.

susanne l. | Expérience générale |
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Thank you.

danny m. | Premières impressions |
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Very courteous and efficient

graham d. | Premières impressions |
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Excellent personal service, storage facility clean and adequate.

kari f. | Expérience générale |
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Great experience all around

kelly m. | Expérience générale |
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staff were extremely helpful at time of set up as well as move-out

edit t. | Expérience générale |
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THANK you

EDWARD K. | Expérience générale |
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This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.

grant c. | Expérience générale |
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Very clean locker. Prompt service.

joanna d. | Réservation |
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Very helpful staff

ELIZABETH B. | Expérience générale |
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The storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.

lorna m. | Expérience générale |
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Friendly and helpful

Non reviews have been submitted for this location.

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