Thank you to all the staff for your dedication. I always felt welcomed. The most important: I will always have happy memories looking back. Again, thank you. Michel
MICHEL M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sidney
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
We originally booked an 'available' truck at the topaz ave location, but were then told that it was somehow no longer available, so we had to pay for many extra miles and gas to drive all the way out to Sidney, which was unfortunate. The u-haul experience was otherwise great and very helpful for us with our move.
Steven SHighly recommend. Awesome staff, kind polite, informative; facilitates and location are just perfect with great ease of access. Thank you so very much. I'll be back but hopefully not too soon.
jazz m | Expérience généraleVery professional and helpful service. I would recommend this U haul depot and its manager .
NIGEL HTruck was dirty on the inside and smelled of cigarettes. Passenger seat was dirty and there were ashes on the floor and in the cup holder.
Jonathan FExcellent service à la clientèle. It would have been helpful to know where the switch was for the overhead light was.
ROLAND HAlways helpful staff whenever we use this site. That's why we return to hire our vehicles from them!.
WILLIAM DNothing.. -excellent user friendly website. - efficient and friendly pickup. - easy and friendly drop off. Very well done!
MICHAEL LI have used this UHAUL location a few times over the years. Sonja's outstanding customer service is the reason I keep coming back. She is incredibly friendly, super helpful and clearly explains the process to me in a way that I can understand easily. I am a single mother of two girls and I work 2 jobs . I am incredibly busy and she has made each move, (especially this last and most recent move a breeze) . THANK YOU !!!! I will always recommend the Sidney BC U-HAUL center to others and will use again if needed. Great customer service is becoming harder to find these days, but Sonja always keeps it consistent. I have friends and family members who also feel the same way after using service at this location.
Rebecca WTake furniture dolly availability off for this location it cost me a lot of extra time to look for one when I'd booked it online. Arrived at counter and was told they didn't have one despite reserving one. People are awesome at this location.
TRACEY BVery professional and helpful. Thank you so much for making our move a little easier!
Alan H | Expérience généraleThe staff was professional and very through, the vehicle was clean and ready for use. What more could you ask for, the thought the prices were reasonable as well.
ROBERT CJust keep it up.
WILLIAM Cvery good service / most helpful staff over 6 years
gordon w | Expérience généraleWas very satisfied of your service. Thank you.
Judith A | Expérience généraleGood staff
Nick JFriendly and efficient 🙂
Carol CVery helpful
Carol JNothing to note - great customer service, on time pickup and returned. Good truck. The move was easy as the equipment was good.
Don GThe staff was great!!!!
SHAWN R | Expérience généraleMy experience renting from this location was excellent - the best I could have hoped for! The truck was immaculate, and the Manager Sonya (assisted by other staff) was extremely competent, kind, and responsive, both when I picked up the truck and after when I had questions and situations along the way. They made sure the rental was not an added stress amid a big 3000+km move! I will rent from this location anytime I need to haul things north!
Evelyn KBecame too expense!
mena o | Expérience généraleI would like to Thank Sonja and her staff at the Sidney BC location. I rented the space for over 7 years and they were always so professional and accommodating. I would highly recommend U-Haul to my friends and family! Thank You, Tom D'Arcy Vantage Cleaning Services Inc.
TOM D | Expérience généralePolite, friendly and very easy process.
Michel MMy experience at UHaul in Sidney was excellent. Sonja went above and beyond, making our move hassle free. I highly recommend this business.
SUSAN MGiving a return slip or a copy of contract as proof of return would feel re-assuring for customer.
ROBIN RVery accommodating and mindful of what we needed. Sonja was thoughtful and quick at addressing an issue that arose. She is very personable and professional. Top notch service and I would definitely recommend UHaul Sidney to anyone with storage needs and /or moving requirements. Many thanks
sue M | Expérience généraleAlways amazing to deal with. Thank you for being so accommodating, Royal Moves
Royal MThr communication was very understanding of our situation and i was encouraged by the professionalism
Chris Wteam was really helpful and very supportive. Team in Sidney is always very good.
BRENT PNo hassles . Good service
RAYMOND CFriendly staff and great equipment
EMILY BLuckily i was able to deal with an actual person at both the pickup and drop off location, i am not a big fan of over the internet services but i understand that some people find it very convenient. Overall my uhaul experience was exactly what I expected, easy and trouble free.
KEVIN DThankvyou for easy transition
Margaret F | Premières impressionsMy response to an extremely unhelpful employee of yours. Sending us a message on the 28th does nothing for me. My needs didn't change. Trying to change my ferry booking would have resulted in more lost money and no booking. Nowhere in my original order does is say your company can change it's mind and not provide what we'd paid for. You expect the customer to travel 300 km to find a truck at another of your locations? And pay for those extra kilometers? What a ridiculous concept. What a business model. I'm going to make a point of educating everyone I can on what you consider customer service. You are screwing us and I just want to keep you from screwing anybody else.
DARREN AFront counter person was very friendly and helpful.
Yang SAwesome experience at both locations from my move from Victoria bc to Arizona! Thanks U-Haul !
Mark ASonya and her crew provide the best U-Haul and storage experience in a convenient location. I have rented moving vans and trailers here. The equipment is always spotlessly clean and in perfect working order. The property is well organized and convenient with lots of parking for equipment and customers. Checkin and drop off is always quick and convenient. Service is efficient and professional. One of the best rental experiences you could ask for.
David WSonja helped us with pick up and drop off of our vehicle and couldn't have been more helpful. Thank you for the great service you provided.
DEBORAH KI was extremely happy with the friendly service. The staff was very helpful.
Jason MFriendly efficient service
LEONARD PSuper easy pick up and drop off. Very friendly
Chantal PVery professional and personable. Could not have asked for more.
Mary TVery personal and efficient customer service. Totally hassle-free.
JANET TIt turned out well for us but had a little glitch trying to reserve a second 26 foot truck the day before we needed it. I was able to reserve it online after my son in law was told there was nothing available by both the Sidney location and the central booking office. The Sidney office phoned me about 30 minutes after I confirmed the truck and he seemed very surprised that I was able to book it and he wasn't.
Rod BSonja who helped us is totally awesome. Knowledgeable, offers solutions, and has a great attitude! Thanks so much!
Mark M | Premières impressionsFirst rate service. Friendly happy staff Excellent management. Keep up the good work. Thanks, From Scott Brodie
ERNEST BThe moving experience was fantastic, largely due to the incredible support we received from Sonja. On the day of the move, we encountered an issue with our lights not working, but Sonja, along with Sean, went above and beyond to help us fix the problem. Their assistance made the process smooth and stress-free. We truly appreciate their dedication and hard work.Overall, it was a great experience, and we're grateful for their help. And hey we didn't get stuck in Tim Hortons drive-through .
Madison BSonja and her team are so helpful and the location is very convenient, five stars!
IAN MPatty and Sonya were very very helpful and very professional. Sonya even went out of her way to give me a ride home after I dropped off my U-Haul Rental Truck...amazing!!!
Wayne BThe manager was amazing!
Matthew CVery impressed -- changes to my booking were accommodated without fuss; checkout and check-in were both smooth and quick. Friendly and polite service.
jonathan DSonja Van Voorst was a delight to deal with. Very pleasant and professional, because of her we would use your business again and definitely recommend you to others.
PATRICK HWe understand the 14' truck we ordered, being switched to a 20', had nothing to do with this location, that's why it didn't affect my rating. That cost $150 more, each was, on the ferry andxwe appreciated the $100 off the truck rental because of that. We would book with you again.
ROBERT SMake sure the trucks are clean so I don't have to wash and dry the truck bed before my placing my items in the back to prevent them from getting dirty. I will never use this location again.
grayson jIt was great customer service. Would definitely use your service again!
CATHERINE HExcellent all round, best U-Haul I've ever dealt with!
chris bLe service à la clientèle était génial. The biggest fault of U-Haul is the last minute notice you're actually going to get machine you rented. Moving is stressful but uhauls renting Meath is is insane. You need to make you're whole plan come together with hotel bookings, ferry rides, moving help….. and you're not even guaranteed to receive the equipment you booked even though you'd booked 6 months in advance. Luckily it all came together but I did have to drive from Victoria to Sidney to get a "one way" rental. Probably 100 in Victoria, but because of the "one way" status I needed to get specific unit. Imagine making 100 plans and not getting. Truck because you're a "one way" move rental. All my plans did come together, but U-Haul needs to guarantee rentals especially in big cities.
JAKE SNo issues the staff was very efficient and knowledgeable. I have rented equipment several times from this location and Sonja and her team always do a great job! Merci.
IAN MReturn was quick easy and staff were professional
Alison Llower the mileage costs
Ben LSonya helped me at the Sidney location. She was great!
deanna l | Premières impressions👍👍👍😎
Brett M | Expérience généraleSonya V. was OUTSTANDING!!! Her customer focus and making solutions to.meet my needs were above and beyond. I'd go back to U-Haul Sidney BC just because of her!
JOHN E | Premières impressionsEverything was great! Wish we had a light in our unit as it was a bit hard to see at times. We are moving off island so that's the only reason we cancelled. Thanks so much!
Janice G | Expérience généraleGreat lockers. Very clean and safe. Extremely friendly.
Joel J | Premières impressionsI keep coming back to store here. Staff are ALWAYS nice and courteous. Place is super clean andwell taken care of.Thank you :)
hugh h | Premières impressionsCourteous clean and quiet thank you
ian m | Premières impressionsExcellent, clean, secure storage. My only comment is that it would be nice if you could have a timed or delayed closer for the outside door of the small units. It's very heavy to hold open and carry stuff through the doors at the same time.
Jenny R | Expérience générale3 years ive rented here no problems. Staff are all awsome.
david W | Premières impressionsFriendly staff who provide a clean and secure storage facility.
Garrett W | Expérience généraleAs I write this the name of the wonderful lady who manages this facility, escapes me. She is fantastic in every way!! Thank you.
deb m | Expérience généraleAlways keep 5 stars for upper boundary but staff were great
COLIN L | Premières impressionsOnly note about my storage is the light doesn’t work in my unit, no big deal
Gerry B | Expérience généraleI wish that the information sheet I was given had instructions about the check in and check out process. The key pad device's display screen is very difficult to read. the last time I visited I had to wipe the dirt of it to see the text.
Len H | Premières impressionsPlease update your site. I was offered l month of free storage, as a I had rented a truck (a one way rental). I reserved a rental locker (small), based on the offer of one free month, and I was told I would not have to pay until 4 weeks later. At the counter, I was then charged $89.99. When I asked why I was being charged $89, the gentleman told me "oh that isn't offered anymore". Additionally, I was also trying to add insurance to the locker rental, and kept hitting the "add insurance" button, and that didn't work. When I questioned my difficulties, I was told once again "oh, they don't offer that anymore." If the so-called incentives that are mentioned on your website - "free storage for a month, and insurance recommendations" are "no longer valid" then please remove them. This is actually false advertising, and had I known ahead of time, that these perks were no longer offered, I would have gone somewhere else to find storage. Please note that I was happy with the service I received from Ian (@ Sidney, BC location), but very disappointed with the false advertising.
Janet E | Premières impressionsAmazing customer service, we could not have made our big move without the help of Sonya! Thank you!
Jen R | Expérience généraleStaff very helpful, very accommodating. Storage facility was exactly what we were looking for.
Geoffrey E | Premières impressionsSonja Van Voorst is awesome.
anne h | Premières impressionsI like to thank Sonja for helping me store my property. I have no issued. It was always clean and dry,and very well lite up. Only problem was there is no light inside the storage area. If I need to store anything I will be back. Oh and I like it when the payment is made by taking out of my account. It made my life easier. Thank you again for your service Sonja and her your staff. Have a great day!
GAIL H | Expérience généraleApart from my setting off the alarm a few times (forgot my password; and on checking out again, I tried the very clean washroom access instead of punching my number into the departure number code!) this was exactly what I needed while downsizing between my too large mansion to my new much smaller condo suite. The only catch - it is a very popular place and there can be (usually is) a waiting list for storage. Thanks U-Haul.
grant m | Expérience généraleThe storage units were unlit which was annoying when trying to find a particular item or when loading and unloading. The manager indicated they were instructed to remove the lights. This was an internal unit so challenging to see what one was doing.
scott n | Expérience généraleStaff were helpful and very accommodating.
Nick T | Premières impressionsSecure, clean and dry. Staff excellent.
TERRY J | Expérience généraleAmazing 👏 super friendly. 👌
bruce O | Expérience généraleAll was great and I was so appreciative of the fact that the manager bent over backwards to find and clear a spot for my motor home. I have been parked on streets for months as there are no facilities in Sidney that will store motor homes. Much appreciated and I will recommend others to use their many services.
robert D | Premières impressionsExcellent customer service!!! Sonja was so helpful and accommodating -made a potential stressful situation absolutely seamless -great communication! Thank you so much!
Jen R | Premières impressionsExcellent storage facility, will be using again.
tla d | Expérience généraleSonja is wonderful
deb m | Premières impressionsSonya was fabulous!
carol s | Premières impressionsNo lighting in the storage locker. Had to use flashlight to find items. Needs to have some led lights installed.
iner J | Expérience généraleThe staff was always available and helpfull. Sonia the manager was extremely helpful
Robert K | Expérience généraleU-Haul Manager and staff excellent!
brian d | Premières impressionsVery friendly and knowledgeable staff!! Great people! Everyone I have worked with has been very kind and helpful!!
kenney b | Premières impressionsProfessional and courteous staff. Clean facility.
harold l | Premières impressionsThe staff and Sonia the manager is awesome, always trying to accomodate at best...just move to a bigger unit and they arrange that it was only 2 doors down my old unit...
steven a | Premières impressionsEveryone was always very pleasant and helpful. Having a storage bin and easy access to boxes and paper was such a help at a time of transition. Merci.
Ann W | Expérience généraleEverything was seamless and will definitely be using your services in the future! Friendly staff all around and big thanks.
richard p | Expérience généralesonya and staff always on the move ....helpful very kind people...
SHANNON P | Expérience généraleGreat staff and well maintained facility.
marc r | Premières impressionsNo lighting was a bad feature.
russ f | Expérience généraleSonja and her team were very professional, extremely helpful in contacting me when I needed a storage space quickly, and amazing during my year of renting the storage locker. They made it easy and were helpful throughout the process of renting the space. Kudos to all of them and a special mention for Patti, my main contact before, during, and after the rental. Thanks again so much, Don Routliffe
don r | Expérience généraleThank you! Great experience, I had no worries, with seamless access, solid security system & staff support whenever required.
beth r | Expérience généraleGreat service
Hugh M | Premières impressionsThe best storage facility on the Saanich Peninsula. Excellent staff, well maintained lockers and reasonable rates. Je les recommande fortement.
Amy A | Expérience généraleGreat location and great staff!
Warren S | Expérience généraleWe have given up our small storage space because the facility has no larger unit available and has so many applicants it no longer adds to its waiting list. Great staff! Thanks!
susan m | Expérience généraleJust wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!
Nicole o | Expérience généraleBecause of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karen
karren r | Expérience généraleManager offered exceptional service on all levels. I was very impressed and appreciated it.
rod h | Expérience généraleSonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.
scott h | Expérience généraleNo light inside the storage unit. Extremely inconvenient.
Konstantin F | Expérience généraleThe storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.
dave e | Premières impressionsSonja goes out of her way to be accommodating and informative. Great service driven attitude.
Bobb H | Premières impressionsvery accommodating!
Julia T | Premières impressionsMy husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC
betsy r | Expérience généraleeverything worked out very well !
scott h | Premières impressionsAlways impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value
scott p | Premières impressionsLack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful
jaysone a | Premières impressionsStaff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew
pam p | Expérience généraleI was very happy with facility and staff.
colleen J | Expérience généraleThanks
tyler b | Premières impressionsThe in person experience was excellent, but our 1-800 online experience was not good.
william l | Premières impressionsSonja was very helpful with all of my needs. Thanks again.
David V | Premières impressionsFriendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.
Michelle B | Expérience généraleIt was very dark in the unit, that was my only issue.
Samantha G | Expérience générale