Customer Reviews for U-Haul Moving & Storage of Sidney

747 évaluations

10201 McDonald Park Rd   Sidney, BC V8L5X7

(250) 656-5321

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 656-5321

10201 McDonald Park Rd
Sidney, BC V8L5X7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

After dropping off a vehicle many customers will need a cab -- it would be nice if the office could have the number of local cab firms to hand, or offer to call one for the customer.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian P. 
Évaluation :
1

We reserved a 10ft cube van and when we arrived to pick it up we were told there wasn't one. So they gave us a 9ft van. So instead one one day to move it took us 3 days and multiple trips, and had to return before we even done moving. Won't be renting a U-Haul ever again

Dustin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ebere A. 
Évaluation :
5

Great staff! Made my move less of a chore! Thanks!!

NICOLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phil K. 
Évaluation :
5

Excellent! Thank you.

Christopher B. 
Évaluation :
5

Sonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.

scott h.  |  Expérience générale 
Évaluation :
5

Everything worked out well, no problems what so ever. Not bad on gas for such a big truck. Thanks Scott h

SCOTT O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
5

Great service. Great people

MURRAY S. 
Évaluation :
4

No light inside the storage unit. Extremely inconvenient.

Konstantin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fiona r.  |  Premières impressions 
Évaluation :
5

Excellent as usual! The cargo van was clean and ready to go, and the staff were friendly, courteous, and professional. Thank you! I'll be booking again soon. Chris

Christopher B. 
Évaluation :
5

The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.

dave e.  |  Premières impressions 
Évaluation :
4

Very nice folks. Made the return easy.

Wayne P. 
Évaluation :
5

Everything was good, the truck was in good driving condition and the service from the uhual sidney was great as always and Sonya's a great uhual owner and that's why I went there instead of renting from the Victoria location. But when I didn't want to drive the big awkward truck that I didn't have much experience with, because it was a rental truck, into a gas station with lots of other vehicles around and tight spaces to refill the gas tank up to a quarter tank like I was asked, and I thought I could just be billed for it, but u-haul has a policy that makes the renter pay50 $!!!! For the amount of gas, which is probably not equal to the amount that a quarter tank costs, and this is not a very nice way to treat people at all. So uhual lost points for definitely not being a decent company at that place in the transaction. But that was not Sonya's policy, so that statement does not reflect on her as a owner, And the staff was very nice to me too.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken T.  |  Premières impressions 
Évaluation :
5

Sonya and her team were very helpful. The equipment performed flawlessly. Very easy process from rental to return. Merci.

MEREDITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Great staff. Good place

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
4

This is a great dealership.

Carel M. 
Évaluation :
5

Excellent service à la clientèle

noel B. 
Évaluation :
1

...totally dissatisfied with my experience...U-Haul in the past has been great...but this time you really let me down..you cancelled the first pickup location...and with the second location the truck was not even available although reserved...and on the way there, we didn't even get a call to tell us...we booked a 20 foot and all you had was a 10 foot..insufficient for the stuff we had...and we had people waiting at the destination...all that your staff was concerned was ‘how you going to pay for this'...now I have half my stuff not moved...why wouldn't someone there think I still need another truck for delivering the balance and offer me offer me consideration on a new rental...you let me down before, during and after...really a sad long term U-Haul customer...

ROBERT R. 
Évaluation :
5

Great customer service from Sonja and Patti Highly recommend this location Clean facility and trucks with friendly service

Dana B. 
Évaluation :
5

nothing. everything was excellent

Chris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

All good. Ford 150 was flawless and we finished our backyard patio job in record time. Thanks U Haul.

LORNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathy A.  |  Expérience générale 
Évaluation :
5

Helpful and friendly manager and staff.

DAVID E. 
Évaluation :
5

Very helpful and friendly service!

emily S. 
Évaluation :
5

A Recent Extraordinary Customer service performance by Manager Sonja Van Voorst re-instated my belief that there still exists people who when in uncertain and difficult circumstances rise above the challenges and deliver positive results. On April 19, 2021 when both Rogers and U-Haul servers were down and offline any and all computer generated contracts were inaccessible yet Sonja trusted her instincts knowing the ultimate demise of my situation hand wrote a note to herself and handed me the keys to the van I so desperately required. Absolutely brilliant and very much appreciated. Sonja saved the day and several hundred dollars of potential losses for her customer. Thank You SONJA I will never forget what you did for me.

Peter E. 
Évaluation :
4

I was very impressed by the sincere and helpful assistance I received on my visit. Outstanding professionalism and courteous service.

Peter E. 
Évaluation :
5

Sidney best branch by far

LINDA D. 
Évaluation :
5

Always a pleasant experience at Sidney Uhaul

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimball D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

My only issue with the rental, a dirty windshield inside the vehicle

Jeff T. 
Évaluation :
5

Can't say enough about how helpful, they have been. Our Move was not of our own demise, so we were under a lot of Stress to move quickly...By getting the vans we had to rent numerous times, quickly and efficiently was brilliant... No one better than the Sidney branch. Thanks everyone...

LINDA D. 
Évaluation :
5

The staff member at Sidney was great! She knew her office skills well and equipment skills as well were great. Pleasant but thorough. Will rent there every time. Bob Jackson

robert J. 
Évaluation :
5

Everything went really well and I would not hesitate recommending your location and your services to friends.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE S. 
Évaluation :
4

Keep up the good work

Peter A. 
Évaluation :
5

Your online pickup and return stuff is terrible. Thank God there were real people there to help.

Jeffery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio R. 
Évaluation :
4

No comment it was all good

David S. 
Évaluation :
5

Nothing! Customer service was excellent

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail S. 
Évaluation :
5

Don't think I'd change a thing about the way these guys run it. Very satisfied

chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
3

We wanted to rent a truck and there was not anything available, then we asked for a van and the guy there said nothing available and we would have to go to the Nanaimo St. location. Got frustrated until the manager stepped in and found that yes there was a van available for theday required. Why could the location in Sidney not bring a truck up from the Nanaimo St. location for the time we needed it? Do they not work together?

ORVEL B. 
Évaluation :
5

The gentleman on duty that day is a superior employee. There was a computer glitz from my online reservation and he cleared up the confusion in the most pleasant manner. If you have an employee award for exceptional serve, this employee deserves one.

Oceanna H. 
Évaluation :
5

Excellent customer service reps. A very easy and smooth process.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

The staff are brilliant at Sidney location..👍

LINDA D. 
Évaluation :
5

Awesome service from start to finish. Very well run location

BRADLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Used a few times now, great service & very friendly staff. Will use again & again when needed.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Sonja goes out of her way to be accommodating and informative. Great service driven attitude.

Bobb H.  |  Premières impressions 
Évaluation :
5

everything relating to this rental was pleasantly efficient!

Fiona M. 
Évaluation :
5

Beautiful new truck, good service from staff. I have always rented from here. How do you improve on reliability & great customer service. Thank you Ray Moore

RAYMOND M. 
Évaluation :
5

more options for vehicle via this location. This is a really good location, being near the Ferry Terminal. The Topaz Ave location is tight and a bit sketchy at night, especially lately.

MATTHEW A. 
Évaluation :
5

Efficient courteous good service

Michael B. 
Évaluation :
4

I asked for and was promised a flat dolly to be used in transporting beavy sofa type furniture. When I picked the unit up at 7am the promised item was not there. It had been rented out! I was moving with my wife and this created an unnecessary physical element for her today. We got through the move- but where I come from a promise is a promise!

micheal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Keep up good work

len P. 
Évaluation :
3

Advised that the truck bed was 20 feet whereas it was only 17 feet when measured as I was trying to move wood that was 17 feet 6 inches long How frustrating and misleading is that??????

stewart B. 
Évaluation :
4

Often the app to approve the vehicle doesn't work and I can't complete the process. I have a recent IPhone so not sure why

Odette L. 
Évaluation :
4

very accommodating!

Julia T.  |  Premières impressions 
Évaluation :
5

Lady I dealt with was awesome.It rained entire time of move but service and truck were great .

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Excellent service, fair pricing and a great vehicle for the job....everything I could have asked for! I will definitely rent again in the future... Thank you!!!

Matthew H. 
Évaluation :
5

Nothing. Excellent service.

CHARLES H. 
Évaluation :
1

Truck was provided to me with just under 1/4 tank of fuel. I cleared the odometer at the location before leaving. It was 20,6 miles when I returned it. The windshield wiper on the driver's side was broken. It was raining and I could not use the wipers. I was not provided a copy of the receipt after dropping off the truck- called a few days later after seeing 2 charges on my credit card. Assuming the truck may get 10 miles/gallon, and knowing the distance I drove , I put 2 gallons of fuel -10,00 $ into the tank. Upon dropping truck off I was told the fuel was not at the level it was when I left. I disagree. I put in fuel to cover my distance travelled. Again, the truck was not full- shortly after leaving the location the fuel warning light came on. To summarise, I was given a truck with low fuel and a broken windshield wiper. The location has since charged an additional 66 $.1 plus taxes for fuel. 76 $for fuel for 20 miles. I would not recommend this location. Poor service, unsafe trucks, and scrupulous billing practices.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED F. 
Évaluation :
5

Great as usual. Thank you! I appreciated how the van was ready for me right in front of my storage locker, and the check-in and check-out processes were smooth and courteous, as usual. Always a pleasure to rent from this centre.

Christopher B. 
Évaluation :
5

My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC

betsy r.  |  Expérience générale 
Évaluation :
5

No problems ,

Terry I. 
Évaluation :
4

everything worked out very well !

scott h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN F. 
Évaluation :
5

The service was excellent, as always. Very friendly and efficient.

JOHN N. 
Évaluation :
2

Staff was very unfriendly, when I arrived I was unsure about the truck and trailer I was going to pick up and the general manager didn't give me any time to weigh my options.

Aidan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY A. 
Évaluation :
5

Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value

robert p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sterling B. 
Évaluation :
5

Extremely fast and friendly service.

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles j.  |  Premières impressions 
Évaluation :
4

Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful

jaysone a.  |  Premières impressions 
Évaluation :
5

Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew

pam p.  |  Expérience générale 
Évaluation :
5

I was very happy with facility and staff.

colleen J.  |  Expérience générale 
Évaluation :
4

Thanks

nora b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H.  |  Expérience générale 
Évaluation :
5

The in person experience was excellent, but our 1-800 online experience was not good.

william l.  |  Premières impressions 
Évaluation :
5

Sonja was very helpful with all of my needs. Thanks again.

David V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol d.  |  Premières impressions 
Évaluation :
4

Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.

Michelle B.  |  Expérience générale 
Évaluation :
4

It was very dark in the unit, that was my only issue.

Samantha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica m.  |  Premières impressions 
Évaluation :
4

Every thing has gone very well, I am very pleased & thank you 👍

Arthur H.  |  Premières impressions 
Évaluation :
5

Easy and great experience. Friendly staff

Karen R.  |  Premières impressions 
Évaluation :
5

Try helpful and positive at both locations !

Craig B.  |  Expérience générale 
Évaluation :
5

Professional service

David W.  |  Premières impressions 
Évaluation :
5

Customer service was excellent...friendly, professional and helpful. Happy with the space.

peni-lee n.  |  Premières impressions 
Évaluation :
5

Wonderful service!

heather h.  |  Premières impressions 
Évaluation :
5

Staff was friendly and well informed.

BENARD R.  |  Premières impressions 
Évaluation :
5

This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

Sylvie G.  |  Premières impressions 
Évaluation :
5

service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy

lindy t.  |  Premières impressions 
Évaluation :
5

Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !

carol s.  |  Expérience générale 
Évaluation :
5

Thank you Patty et al, Brian

brian s.  |  Expérience générale 
Évaluation :
5

Very friendly and timely service

erin f.  |  Premières impressions 
Évaluation :
4

Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.

allan j.  |  Premières impressions 
Évaluation :
5

Very good service.

rod d.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful service in Sidney with Sonia and company. Merci.

carol s.  |  Premières impressions 
Évaluation :
5

Consistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks

jean l.  |  Expérience générale 
Évaluation :
4

Never had a problem that wasn’t solved.

LESTER C.  |  Expérience générale 
Évaluation :
5

Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.

john v.  |  Premières impressions 
Évaluation :
4

Thanks for your help and looking forward to working with you guys again if I needed Moving van

Kevin L.  |  Premières impressions 
Évaluation :
5

Great location.

Roger K.  |  Expérience générale 
Évaluation :
5

I had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!

maryanne p.  |  Expérience générale 
Évaluation :
5

Very friendly and prompt service every time

william l.  |  Expérience générale 
Évaluation :
5

I always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.

Leslie W.  |  Expérience générale 
Évaluation :
3

The above question on "secure and lighted" confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.

ELIZABETH D.  |  Expérience générale 
Évaluation :
3

Heat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.

Dawn A.  |  Expérience générale 
Évaluation :
5

I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Je les recommande fortement. 

john l.  |  Premières impressions 
Évaluation :
5

Merci.

susanne l.  |  Expérience générale 
Évaluation :
5

Very courteous and efficient

danny m.  |  Premières impressions 
Évaluation :
5

Excellent personal service, storage facility clean and adequate.

graham d.  |  Premières impressions 
Évaluation :
5

Great experience all around

kari f.  |  Expérience générale 
Évaluation :
5

staff were extremely helpful at time of set up as well as move-out

kelly m.  |  Expérience générale 
Évaluation :
5

THANK you

edit t.  |  Expérience générale 
Évaluation :
5

This is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.

EDWARD K.  |  Expérience générale 
Évaluation :
5

Very clean locker. Prompt service.

grant c.  |  Expérience générale 
Non reviews have been submitted for this location.

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