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Derrick WCustomer Reviews for U-Haul Moving & Storage of Sierra Vista Southeast
Testimonials From Recent Customers
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Staff provided exceptional customer service.
KAREN D | Expérience généraleMy experience with UHaul was terrific. They were very efficient and provided great value for the cost. I will definitely use them again next time I need to move large items from one place to another.
JOSEPH PUhaul has a standard ball for towing. A man that came to my rescue had to upgrade it to the one in order to pull my trailer. Sad, uhaul didn't have it in stock.
MARY K | Premières impressionsDakota runs the BEST U-Haul location I have ever worked with. He is exceptionally knowledgeable, helpful, and professional. I drove passed two other U-Haul locations to specifically continue utilizing this location. The other two that I pass will never have my business, and this is especially true while Dakota works at this one.
Kyle L | Expérience généraleWe have stored our RV's in the covered storage for a number of years. It was always clean and the staff great. One addition that would be nice would be an electrical outlet for each stall. Keeping the batteries charged and the inside above freezing would be nice.
Ken K | Expérience généraleWhen I need travel storage service, I use uhaul!
TERRY E | Premières impressionsAll of the employees were professional, kind and helpful with all my questions.
phoebe w | Expérience généraleThis location is always excellent. I can't think of improvements.
CHRISTOPHER LEverything was super simple. Y’all made it easy
LOWELL CNice secure storage
THOMAS K | Premières impressionsAdam was great to work with. Thank you
Tracy W | Expérience généraleExcellent customer service
Celeste S | Expérience généraleGM Adam, as was Josh, EXCELLENT --- well above average. Very competent, very helpful. And so is Dakota at that facility.
WILLIAM O | Expérience généraleI did have a credit of around $14. Do I get that back?
Patrick S | Expérience généraleDakota was so helpful and I always use this facility. The owners are so friendly, and the units are always well maintained.
Dawn W | Expérience généraleGreat staff and location.
TROY KMy experience was wonderful And very helpful.
Jose G | Expérience généraleVery nice service
Paula SMy experience with your business & personnel was awesome. Thank you so much. I will certainly recommend! Happy Holidays
ROBERT S | Expérience généraleMilitary Family move. They were spot on with everything. No hassels, no red tape, no gotchas. Clean and safe. Totally recommended. Will use again.
Michael L | Expérience généraleThey need to allow patrons to use their dumpsters (within reason).
Kenneth B | Expérience généraleThe GM was awesome to work with for my needs.
CLIFFORD G | Premières impressionsUhaul at this location should be up front about lock cost before selling units
CRAIG P | Expérience généraleFirst, when I go to google and key in "uhaul near me" I see the one that's literally 3 minutes away- just around the corner from me - that's the location I wanted so I selected that location. But when I set up the reservation - for some STUPID REASON I WAS SENT ALMOST ALL THE WSY TO HEREFORD!!!! Second, when I arrived at the uhaul near Hereford. I was told I was at the wrong location and I was given directions on how to find the correct. But those directions in your system for ALL OF THE UHAUL STORES is an old location - the Uhaul you defaulted my reservation to isn't even there anymore because of some shady business on the part of the business that is in that location. By the way by this point I was so thoroughly disgusted by your entire business. You make a lot of money off of people who are moving - do you just sit around thinking of ways to make peoples move more horrible that it already is??? WTF!!! When I finally arrived at the correct location - they didn't have the toe hitch! Not her fault - you chose to send me to that location! So the lady that run the location your system forced me to go to w add very kind and patient and checked to see if the location you sent me to had a tow hitch and sent me back to them. When got back to first location AGAIN!!! I worked with the manager who did his very best to make up for the horrible mess that YOU UHAUL AND WHOEVER FREAKING DECIDED TO GORCE ME TO THE OTHER SIDE OF TOWN TO GET A TRAILER THAT I COULD HAVE GOTTEN FROM THE UHAUL JUST AROUND THE CORNER FROM ME!!!! He was very nice and he made a big difference. Unfortunately, what he could not do was give me back all of the time in my day that you and your staff absolutely robbed me of! I ended up leaving a whole lot later because of YOU! Because of you and your stupid online reservation bullshit I hit a tom more traffic and instead of a 14 hour drive it ended up being a 22 hour drive. Oh and the girl from Tucson who called and left me the message confirming my reservation with address I needed to go to to get my trailer / I called her back immediately and I called her several times - but she never answered or returned any of my calls. What a shitty service you have! You are absolutely horrible!
RUTH HFor the cost of the space, the unit should have had lighting. Left because price was to high for what I was getting.
MATTHEW R | Expérience généraleThanks
Audrey S | Expérience généraleAgain, everything was a great from the front desk to the drop off point in Sierra Vista
JUAN LThanks
JOHN D | Expérience généraleThey were extremely friendly and very helpful and informative!!! Amazing employees!!!
JESSICA Mperfect experience. thank you
JEREMIAH BNothing! Staff was friendly & efficient!!
JUDY SDakota was competent and helpful! I appreciated his ability!
Herman W | Expérience généraleThe size I got was smaller than expected however I was able to get most of the stuff in the unit. Definitely awesome to be able to get in and out without too much hassle.
Kylie K | Déménagement en ligneImprove by both Customer and employee to do An inspection on the truck that is being rented. Overall, all experience was very good.
ann mThank you for going above and beyond for my situation!!!
CYNTHIA K | Premières impressionsThanks, Joshua, for patiently tracking down a snafu & taking care of everything.
Lynn V | Expérience généraleMerci.
Marlene T | Expérience généraleHookup was fast and easy. I had no problems with the trailer I rented and the return was also quick and easy! Always good service at this location.
CARLTON CThis was my very first time using Uhaul ever. It was very simple and quick transaction. The guy at the front desk, which is also the owner of this location, (I fail to remember his name) was excellent at getting me set up and ready to go. He explained everything for me and didn't seem to mind that I was asking very basic questions. Just an overall great experience.
ASHLEY PNice friendly service.
Denise KWhen returning the vehicle the young gentleman was very thorough and thoughtful. I highly recommend this location!
BEDAJII KBoth employees I dealt with were friendly and welcoming. They hitched and unhitched the trailer without problem. The office, lot, and trailer were clean and well kept. Josh is the greatest!
LAWRENCE PWe had a unit at this location for about 12 years total. One south facing, and then the most recent north facing. There's nothing wrong with the facilities and there has been upgrades to the office and whatnot. There's been upgrades over the years to the property fencing, and RV parking - but not the actual storage units we had - and we definitely remember we have had several price increases in this amount of time. We also had an Rv stored for a while, and removed it because the price increases were not within what we considered reasonable. It did become frustrating to pay quite a bit for a unit that underwent no upgrades. And since we hadn't seen a price change in a year or so, I'm assuming that was the max threshold. The units themselves though, are a bit older and are not sealed tight. Loads of dust and sand gets in, I could feel the sand blowing in through the eaves while I was standing inside it while clearing it out - and we had to keep items covered with sheets if we didn't want them dusty. There's also a lot of spiders. LOTS of spiders. We always bug spray before putting personal items in… and we follow up bug spray when we go in. In the first south facing unit I was actually bitten by a brown recluse in 2013. While that may not have been an issue for me, it might be for another person, and it should be noted what a large amount of critters like to hide in the units. Some prevention would be useful for sure. When clearing out the current unit, which was only opened about once or twice a year for the past 10+ years - there were dead black widows everywhere. We sprayed every time we went in or out - and it lasted quite a while. But it was definitely not pleasant. There's really nothing wrong with the facilities overall - it was a place to keep things and we knew what to expect. Ultimately though, when we decided to clean it out and downsize, we went to a different facility and a smaller unit elsewhere because of their level of cleanliness and the price being lower helped too. We didn't have any direct issues. But the dirt getting in, too many spiders, and slow rate increases over the years were enough that we decided a cleaner more airtight facility for a better price made sense.
BRANDY D | Expérience généraleStaff are nice
Jonathan B | Expérience généraleJoshua was so helpful and accommodating, even after I had to change my reservation day. He rented me a great storage unit,n Adam was super helpful and kind when I checked out my truck and upon returning. The wonderful lady on Sunday made me an extra gate card when I forgot mine in my car. Such great service, as always.
DAWN WThey helped us out in a difficult time. They were great.
Kathleen S | Premières impressionsJoshua is so helpful and friendly. He went out of his way to help me with all my needs!
Dawn W | Premières impressionsDakota is always a very nice and diligent guy, ensuring that everything will run smooth and safe.
Fabian RThe staff was super friendly and helpful. Especially communicative while I was moving and able to adjust to my schedule and needs.
Dan O | Premières impressionsThis UHaul location is the best. Super nice staff, clean storage. Easy to deal with.
Kim H | Premières impressionsPrices are high compared to other facilities. Overall they are nice and we got first month free.
YADIRA Y | Expérience généraleRight on time, professional and courteous!
JON LGreat service
Enrique S | Expérience généraleLoved this place. People very helpful.
Denise K | Premières impressionsAdam and joshua provided a good quality of service. Their installation and vehicle fleet is well maintained, this provide you some sense of trust since they conduct maintenance and vehicle cleaning on site. In comparison to other U-Haul places this is the most pristine and well maintained that I have ever since in a while.
Jose S | Expérience généraleEverything was very fast and easy. The customer service was very quick. The only issue I think I had was I never knew I needed an app on my phone when checking in. They sent me a link to upload pictures as the time of pickup but I never saw on the site that an app would be needed or I would have downloaded it before I left the house and been prepared. It wasn't that big of a deal for me but for some it might be a bigger deal. Maybe an email when they make the reservation or notice at the time of reservation would help that process.
GEORGE DMaybe some complementary water and hunny buns during the final check in. Or some coffee while we finish the check out. I'm just saying. But on the serious side. Great place to rent from. The employees are professional. Look forward to doing more business with them.
ROBERT KAs stated… AMAZING SERVICE at both ends… change nothing
VICTOR SIt was a nice and clean storage unit.thank you.
MATTHEW C | Expérience généraleGreat friendly service!
RONALD FNo improvements needed as far as I can tell. The service was excellent the product worked awesome for what I needed.
VICI SVery friendly and efficient
Michael WA little pricey for storing a small camper outside. But clean facility, friendly helpful staff. I would use again
JON J | Expérience généraleThe unit served out needs. One of the reasons we decided to close out is because the rate increases. I understand overhead costs, just could not afford it.
AUDRA L | Expérience généraleVery nice facility, very clean and well maintained. The staff was always friendly and helpful.
THOMAS M | Expérience généraleThey had a truck that was ok, but noticed a big nail in a tire, was told to take that truck to another site and trade it in, took an extra hour and even though they said it was all arranged, had to go thru the whole story 3 times then several phone calls later and I got another truck that was sound.
CHARLES BJosh and Adam were extremely helpful with our move in
STEPHANIE GExcellent programs to assist those who have issues that arise. Thanks for everything!
Ross D | Expérience généralethey were cool 😎 workers
DAVID CDid not run into any issues. The staff are great and was awesome in accomodation.
brandon w | Déménagement en ligneJust keep proving excellent customer service.
SHAUNINE DThe customer service here was amazing. Josh was great. They all made my time there pleasant and stress free.
Jackelene K | Expérience généraleVery convenient and very friendly and helpful. Thank you Uhaul.
karen iGreat facilities. I will recommend everyone.
JAY S | Expérience généraleOnly reason I left was that the price kept going up, and as a retiree I just can't afford it any longer.
Christopher S | Expérience généraleGreat.
DAVE S | Premières impressionsFriendly service. Dependable product
BRIAN BDakota was the best. I had rented the truck and requested to return it to tha same location as I had also just rented a 10×30 storage unit there. Someone had it scheduled to return to a different location and Dakota helped me change it back
JEFFRE PWilling to work with us over time for pick. Very understanding and accommodating. Shop was clean and well organized
CATHERINE MI really want to thank to the friendly staff on this location , unfortunately I state since the beginning that I can only use the facilities for 2 - 3 weeks , I was on a Motorcycle travel and was looking for a secure place to left my truck and trailer , My intention always was to pay for the month and I am more than willing to pay if you allow me , the reason was the promotion of the first month free of change
Adrian G | Expérience généraleGood experience, staff are well informed, and courteous. I rented an RV slot, and I'm not aware of the area being well lit, other than that it was a good experience.
Buster M | Expérience généraleGreat staff and service
CLEON SThis U-Haul location was the best I ever experienced. Area clean, vehicles clean, and on top of that, Josh the owner was awesome to work with and super friendly. Drop off was very easy and convenient too supported by a very friendly guy. The only downside was, that they only had one furniture dolly available. But that's about it.
FABIAN RGreat experience and easy to get in and out to get things during our escrow period.
VINCENT G | Expérience généraleStaff was very friendly and helpful
monica c | Déménagement en ligneUhaul does a big bait and switch for its prices.
Basil WGreat customer service and support
Rodney CThe staff is always friendly and helpful! Facility and the surroundings are clean. I felt very safe.
Peggy R | Expérience généraleExcellent service and equipment. No improvements to note.
Stephen GGood people and great service.
PHILLIP BZacary did an excellent job going out and coming back
LOUIS DWhen calling and getting the unit originally, they asked me all the questions and I said I need a unit to fit two rooms worth of stuff. I get there with my movers and they gave me a unit the size of a closet. I had confirmed TWICE with them before arriving. Josh the manager is rude, and not helpful. It took extra time to get the CORRECT unit situated, which cost me more money with the movers. It's a scam there.
cassie s | Expérience généraleI was tired from the 575 drive and needed to get the storage unit quickly to unload our house items. The staff was awesome. Yes I will steer folks to you guys.
VINCENT G | Premières impressionsAwesome service quick and easy
Regina A | Premières impressionsThis is one of the best places in Sierra Vista to store your things. It's nice, well-maintained, safe. Prices are fair.
Kristen W | Expérience généraleI would have given 5 stars but when I picked up the truck the check engine light was on and the person said it was probably because of all the humidity in the air lately. He reset it but the transmission wasn't changing gears like it should and we had to trade it out later that evening. Fortunately, when I called they were able to find a replacement truck at another Sierra Vista location and we got there just before closing and were able to pick up the new truck. Just wish there was some way for them to figure out exactly what the check engine light is coming on for.
Halana SNothing. Josh and his team are killing it!
Brian DWe had a seamless process to get our storage unit. Everything went well. The unit was clean. Staff was friendly during check in.
Christopher N | Premières impressionsJoshua and Dakota very helpful and kind. All employees great!!! Merci.
Teresa LI used U-Haul to move 3/4 across this country. Spent in excess of $8 000 between UBoxes and multiple storage buildings and the final step in our complete move we find out we were paying for a storage facility we had not been made aware of. We paid for 4 or 5 months and never even put a lock on it, nor occupied it in any way. And charged for all those months with no consideration for a credit as we did not store anything as we had a storage building on the north side of town already. Hoping someone can give consideration after all the money we already invested in your company. We really hate to part company, but we've invested heavily and feel consideration is due. Thank you, James Foster
James F | Expérience généraleThe truck could have been a little cleaner.
Charles GAdam was wonderful! He discovered that our hitch was upside down and fixed it. Merci!
Judy KCan not think of any way it could have been better.
Bonnie L | Expérience généraleNot just at the pick-up location, but at every single U-Haul location, and all U-Haul staff contacted by phone, I received excellent customer service, primarily in the friendly, kind, supportive responses, but also in brainstorming ideas to overcome obstacles, and offers of extra service (days of rental, etc...) to make right various obstacles. (Especially of note were Gene and Laurie Norman of Willcox AZ who went out of their way to find another auto transport and help me get to it.)
judith gThanx again !
Allan F | Expérience généraleSuper friendly, quick and thorough.
Andrew VGood job guys. thank you.
miguel aAbsolutely nothing. Everything was perfect
Zeynep HJosh was great. Always very helpful.
DONALD H | Expérience généraleVery efficient drop off. The gentleman was courteous.
Nita DEverything was perfect. This service helps me a lot. A+
Elsa O | Expérience généraleSuch a helpful staff meeting all our needs.
Brooke M | Expérience généraleVery very helpful and assisting! Excellent service à la clientèle
Jayla R | Premières impressionsLoved that we were able to reserve online and then given the option to start rental earlier. The whole thing was fantastically easy. We were even provided a free lock which we truly appreciated. Thank You, Valerie & Gary McMichael
Valerie M | Déménagement en ligneMaria was very friendly and professional as was Adam , who held the rolling chair for me so it wouldn't roll away...so thoughtful !!! I would definitely recommend this business...I give it 5 stars. It is encouraging to find young people whom have professionalism and good manners. That gives the business an outstanding impression with the public. Kudos to this business.
Regina P | Premières impressionsOther than not pro rating the service, i.e. days not used - refunded, if was a pleasant experience.
MARK S | Expérience généraleJosh and the team are always helpful, knowledgeable and professional. Much appreciated!
Gail C | Expérience généraleI am renting for my cousin who is a disabled Air Force veteran. The rental is under my name because I am his POA. If I can't receive the military discount with the unit in my name, I can provide his ID if we can put it under his name. Merci
Marjorie B | Premières impressionsI really liked the email reminders about upcoming rent due.
Melissa M | Expérience généraleGreat service over the years from Joshua and his crew. Everything was so easy and hassle-free, which is important when you´re moving stuff in the heat. Merci!
Ellen f | Expérience généraleGreat U-Haul facility!
DEAN H | Premières impressionsHave been with UHaul Storage for 5 years. The customer service and facilities are well kept and secure. Thank you all for the years of service.
RAMONA L | Expérience généraleThe fact that they were open on Easter Sunday and were very kind and accommodating to me and my family that were picking up my fathers belongs is priceless to us! Thank you for being so kind even when working on a holiday!
Margaret R | Expérience généraleThank You for offering storage with my long distance move. You guys were a Godsend. Thank You for Your hospitality and Professionalism. May God's Richest and Greatest Blessings be Yours!!
Gregory T | Expérience généraleThe staff is very friendly and accommodating. I would recommend this facility to everyone!
michael b | Expérience générale