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Oscar B. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sierra Vista Southeast
Testimonials From Recent Customers
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Always awesome at uhaul!!
Brenda L. | Premières impressionsABOVE and BEYOND the call of duty!!! Give these people a raise, as in today! Great, courteous, accomodating and very legitimate fellas at this location, I can only emphasize that...
RaphaelJ R.Great customer service, easy in and out.
Robert S.Great staff. Convenient location for me. Only complaint is when turning in you have to drive around the building and there is a bump that forces a trailer to scrape a good bit while also making a hard right-hand turn... plan accordingly. There is also a side entrance to the Storage facility that bypasses this issue, so I would suggest using that if you are returning a larger truck and/or a large trailer.
Theresa-Anne R.Nothing. Great service. Nice guys.
joseph H.Excellent service, friendly and helpful employees!!
Gary B.Everybody was so helpful. It was really easy to pick up and drop off. Great employees work here
David W.Guys were great, easy to rent a trailer and easy to return it. Paperwork took more time than hooking up the trailer!
Rich H.Outstanding experience!
Gary B.Wonderful assistance from Isaac and Joshua!
Ellen f. | Premières impressionsTony is a awesome employee. He was very helpful
CONNIE SUE M. | Premières impressionsThe manager Josh was very knowledgeable and helpful
Shirley P. | Expérience généraleRanulfo was very friendly and helpful with the rental process. Josh was great with the reservation. Return was also very smooth with Adam (I think that was his name)
gerald S.Employees were extremely nice, professional.
Bernard S.Adam, Isaac & Josh!!!! Super awesome team!! Great customer service, always have a smile!!! 4 Thumbs up!!!
Jeffery H.Turn in after hours didn't go smoothly. Internet was messy
Carnal W.My husband commented that the bathrooms were cleaner than he had ever seen in a retail establishment.
Roy D.Awesome Uhaul, the only one I will use in Sierra Vista, top notch customer service
Tyson B.Very friendly staff. Highly recommend.
TERRY P.We reported a gas leakage to the U-Haul personnel and explained to them our issue. When I arrived and spoke with them. They reimbursed us with no issues. I did have the receipt also to give them.
crystal K.Isaac was very pleasant and super helpful.
SARAH S.No improvements needed! An outstanding owner who takes great pride in his business. His staff was kind, considerate, and very orderly and helpful. A great U-Haul rental/ storage facility.
charles V.Great fast service! People very helpful and friendly!!!
Sean N.Great Service! Product as expected. No surprises.Slightly changed both pick up time and drop off …. No issues.
Arthur A.The staff was awesome! Just an easy pleasant experience.
Gerardo L.I was completely satisfied!
rod B.nothing
William C.Pick up in side was dirty, inside windshield was filthy!
Gerald B.Wait was a little long. The one guy working was doing his best, but he needed help.
Michael W.Great Service!!!
Christopher C.super nice and accommodating
mary M.Great products, service and location
Christopher L.Excellent service à la clientèle.
Jim R.The level of customer serivce here was above and beyond. Friendly, efficient, and professional owner and staff. U-Haul should be proud to have such individuals representing them.
Matthew B.Staff was friendly and knowledgeable, the site feels very secure, and we had no issues with access or storage.
Linn E. | Expérience généraleI'd prefer to not have a dolly/moving cloth zip-tied inside the truck. Great marketing idea but it reduces the available storage space.
Matthew H.Great customer service, very satisfied with the rental, thank you. Keep up the great service!
Mark M.Good prices and excellent staff! I love this location
Tyson B.Uhaul will take care of your move.
jinno L.Friendly staff and so helpful. I know I will butcher his name but Ranulfo??? was so helpful and courteous.
RANA B.Awesome service and friendly, knowledgeable staff!! Will use again
Tyson B.Would be helpful if garbage bins weren't locked.
Sandra R. | Expérience généraleThis location LISTENED to me and did not choose to argue with me, unlike the Veteran's Park location. Thank you for your courtesy and professionalism.
Brian T.No need to improve, good to go!
William K.your recent $20 price hike for my uncovered RV space is GREED personified. I will look for more economical storage. Josh is doing great. He's a good Manager.
WILLIAM O. | Premières impressionsThe check in was frustrating because The. Location function did not work
nasrin M.Isaac is the man. Was always helpful
John A.Always great service. Nice staff.
THEODORE P.Great employees
stan b. | Expérience généraleGreat people, equipment and location
Chris L.Told the location the trouble we had so that they could inspect the truck for any maintenance
GARY F.Nothing - the people and facilities were amazing!
Judy C.Great staff!
Robert M. | Expérience généraleOwner and employees are helpful, friendly and knowledgeable about the products they rent/sell. I'd return here vs the other uhaul businesses in the area.
Steven G.There was water damage to a dresser and one box after three months of storage.
melissa b. | Expérience généraleNothing - everyone was SUPER nice, professional, helpful, understanding. I'd recommend them to anyone in a heartbeat! Great job!
Judy C.Just wonderful!
BARNABAS K.We started off a little bumpy. The guys in office were great. I had no issues with them. I put the payments of my unit on auto pay after first month. I don't know what happened but I got notified that my payment was past due. So I had to pay that plus a late fee. This happened quite a few times. I don't know if I ever got reimbursed for late charges. Everytime I spoke to someone about it I got a different answer. Yes you'll get a refund or no you won't. Ones it was well put the refund on next billing. So it is what it is. Thanks and have a great day. Brenda Gaskill
brenda g. | Expérience généraleAnswered all questions. Paper work done immediately. Pleasant, friendly and helpful Clean unit and made it ready same day. Outside units and roadway very clean. Fenced in area, with 1 of 3 gates with safety code to enter in. The cost for 2022 for a 10×10 is $99 My first time using the storage unit 2022 The units would be better if bricked.
Suzan L. | Premières impressionsWish it was a little cheaper but still a fairly good price.
Colin K. | Expérience généraleNeed to put lighting in the covered rv storage area to help deter mice and rodents as the rv storage is next to a wash with a lot of under brush. Also plug ins for the RV's to maintain their batteries. The parking is on black top witch is great, it also looks like the area is maintained very well. Great group of people running the facility and are willing to help you anytime.
lonnie d. | Premières impressionsJosh and Isaac were both incredibly helpful and polite. They made it very convenient and pleasant for the customer.
April P. | Premières impressionsThis is Angela's mother Barbara Basel. I was very impressed with the people I had to deal with. Everyone helped me to close what I could. It was great help with my problems because of my daughters death.
Angela H. | Expérience généralePractically perfect in every way. Excellent, professional staff
JOHN G. | Premières impressionsLots of dead bugs in unit. Rodent got into tub & did some damage. I understand some of this can not be avoided. Gate always worked & staff very friendly. Cost reasonable. I would utilize the facility again.
Mike L. | Expérience généraleJosh was awesome!!! `5 Stars *****
Jeffery H. | Premières impressionsAll the employees that we had contact with were so helpful and courteous.
charline o. | Premières impressionsJosh was most helpful.
Rick S. | Premières impressionsThey were able to meet my needs of covered RV storage with competitive prices
stan b. | Premières impressionsThis facility bent over backwards to find and secure storage for our 20 foot U-haul truck when another Uhaul place gave away our storage last minute just as the truck arrived. Once they realize that a staff member was late on the move-in day and we went through a lot with the other facility - they gave us the last storage spot (a second one) free also for the introductory month. all the above was true too plus checkout was easy and fast - we just had some dead Arizona bugs to pick up on our way out (moved my Mom into her apartment that wasn't ready in time upon arrival here with all her stuff. :) Thanks again for getting us through a messy move. (we even had a Uhaul tire pop hours after leaving Olympia WA to get to this facility, so a rough go, but made it. :)
Marie H. | Expérience généraleAdam was a great help to start my account. Joshua was easy to work with...he showed me storage choices and access points using a golf cart. This is a real convenience. Together I am very happy with the customer support.
Fred M. | Premières impressionsAlthough my free lock was not in the unit upon arrival, I called the office it was brought to me right away. This storage facility is clean, caring and has very curious employees. I will always come to this uhaul 1st.
Michele S. | Online Move InJosh was super helpful & nice, a real lifesaver!
SEAN O. | Expérience généraleBest Uhaul place.
Kelley J. | Premières impressionsI just 1st want to Thank the Manager Chris Miller, it started with my 1st one then I ended with 4. The best mgr and staff. Total professionalism from him and his staff. I just Thank Chris for helping me protect my mom's personal item ssd's after she passed. Thank you Issac & Josh the team that I worked with the most over the past 2yrs, Chris since I believe 2017! Thank you, Thank You, Thank you from the bottom of my heart!
ALVIRA G. | Expérience généraleVery helpful & courteous
Martha S. | Expérience généraleJosh was EXTREMELY helpful, a real lifesaver.
SEAN O. | Premières impressionsJoshua was super nice and tried to make up for another Uhaul place cancelling our reservation and ruining a close easy and enough storage by getting us the last 2 of his units. a stafu had me waiting a while outside for 30 minutes, but to make up for it I got all my old discounts and got in right away-they even held my ID card that got lost and a customer brought it in- I got a nice call and arrangements at my convenience. I made comfortable and they made sure I had the correct locks and how to get in and out.
Marie H. | Premières impressionsThe CSR was very friendly and helpful. I got exactly what I needed. Merci.
Benjamin T. | Premières impressionsGreat service.
Anthony A. | Premières impressionsChris is the BEST! Knowledgeable, and very friendly. I've been there about 4 years now great service.
TAUGAIFALAAKA TERRY E. | Premières impressionsChris Miller and Staff are excellent. They always make things EASY because they are efficient and hard-working. Always friendly, always HELPFUL. signed Bill Olofson Sierra Vista, AZ
WILLIAM O. | Expérience généraleI have been with these people for a few years and the have been very helpful through every change I have had to make and especially this last one. I will miss the security of knowing they are there for me.
Gay V. | Expérience généraleThe young man on staff was knowledgeable, accommodating and very pleasant in providing information necessary to make a decision.
ANTHONY P. | Premières impressionsI think there should be a 24 hour on call person. The after hours phone people are rude! I was on hold for 1hour and 8 minutes and the associate got on the phone and transferred me to a uhaul store that was closed so it was like I was hung up on.
CHANNA W. | Premières impressionsIsaac was great
Caitlin W. | Premières impressionsBest U-Haul experience in Arizona! Chris and his team are #1 in customer service - positive, can-do people. Give this place your business, you won't be sorry!
John H. | Expérience généraleThey were very friendly and helpful.
Betty L. | Premières impressionsIsaac was very helpful. I bought packing supplies when I got my storage unit and he helped me bring them to my car. He was very polite and friendly. Excellent service à la clientèle.
Jo E. | Premières impressionsIsaac was very helpful and friendly and eff. Merci.
David L. | Premières impressionsThe covered RV storage was clean, easy in and out and secure.
Ken K. | Expérience généraleI dealt with Chris, very courteous and professional!
Arnold N. | Premières impressionsThe best experience with this facility is that the staff makes this U Haul storage SHINE👍 I want to thank them for being Great Team Players Craig
CRAIG G. | Expérience généraleVery helpful staff and clean units
WILLIAM H. | Expérience généraleWhen I rented the 6X12 trailer, it came with one month free rental storage. Micheal from Uhaul customer service reserved a 10X15 unit for me. He also said I could drop my rental trailer at this facility. Neither was true. There was not a 10X15 unit available, causing me to rent a 10X20 unit. More money. Also, i had to go to the Frye Rd facility to drop the trailer. Imagine my displeasure. Chris, the Hwy 92 manager. Was as professional and helpful as possible, but I was unhappy with the untruths told to me by customer service. Unit I reserved was unavailable, cost went up for unit. Cannot drop trailer at the facility, take it to another facility. More time and inconvenient. Micheal from Uhaul customer service could use more training, to help him be successful in his job. A happy customer, is a repeat customer.
wes l. | Premières impressionsThe gentleman that helped me was awesome and helped every way he could and I needed
Quirina V. | Premières impressionsI have always appreciated the friendly, helpful and professional service from the manager and staff. Merci.
Michael H. | Expérience généraleWe've been tenants here twice and that's because they have excellent customer service and the best price for what you get. Staff was the best and super helpful and caring.
Rani K. | Expérience généraleManager and staff are very helpful
Patsy B. | Premières impressionsEisac is the best!!!!!!!
michael e. | Premières impressionsI need to get a bigger unit and have to wait for one to open up. So I am still in the process of moving in.
Barbara O. | Premières impressionsGreat service
Gil G. | Premières impressionsThe General manager Chris went out of his way to not only fix my hitch up to be right for hauling the trailer I was renting but also allowed me to borrow an adapter for the brakes! Then they opened my unit for my and had it all ready to go. Super easy self check in after hours and was an overall extremely welcoming experience!
Diane P. | Premières impressionsThey were kind and helpful. Christopher was very clear about what size unit would address my needs and made sure the unit would be clean and fresh for my arrival.
Gay V. | Premières impressionsEveryone was very kind we appreciate everything. We were only stationed here for six months and just are moving.
CHRISTOPHER F. | Expérience généraleWhat can you say, all was good.
kenneth A. | Expérience généraleLove this place. I just priced didn’t go up
Kim B. | Expérience généraleAll good, no complaints. Having storage unit with monthly autopay made life easier while living in a trailer park for one year.
Martha C. | Expérience généraleVery pleasant experience!
David W. | Premières impressionsIsaac wa great, he walked pretty far to show us our site.
Paul H. | Premières impressionsSoutheast Seirra Vista has been super to work with.
richard l. | Premières impressionsChristopher was amazing and helped me find exactly what I needed. He was friendly and when I thought all my stuff wouldn't fit into one unit, he found me another one, if needed.
April H. | Premières impressionsThanks for being there when I needed you
THOMAS D. | Expérience généraleI have never used a storage facility and was concerned about doing so. The staff were help without being pushy. I felt very comfortable talking to them. The unit was clean and ready for me to move my things in.
Barbara D. | Premières impressions