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Very positive experience. Worked well for me.
Rear step/bumper was extremely slippery. It needs anti slip material on bumper.
Great service
The gentleman that helped me with the trailer was exceptionally friendly and helpful. I don't do a lot of reviews, but his excellent service deserves recognition. Thank you!!!
Continue to provide quality equipment, responsive service and fair prices, We really appreciate having U-Haul in the community.
Excellent customer service . Everyone is fantastic
Give them a spare tire
We have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Staff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
He really makes you feel like you are his only customer. Much appreciated!
The gentleman that helped me was outstanding and very accommodating. This was a last minute (emergency) haul and his professionalism and help relieved a very stressful situation. Great job and thank you!
The best storage ever ... great prices and very understanding.
The staff were extremely attentive and helpful. At the end of the long road, they got us on our way quickly and kindly.
Great service
Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!
Ability to refund money from blankets I never received from earlier
The staff were great, kind and courteous!! I have had a great Experience.
Dave and Kyle provide excellent customer service!!
Excellent drop off guy
The unit I rented was a very high mileage vehicle and it was past it's retirement time. It was very noisy and extremely rough riding. The dealer had about 6 or7 new trucks the same size sitting on the ready line, but he gave me a junker to drive.
I have been a customer of Soldotna U-Haul since July 2010. This branch has always been a great place to store furniture or rent equipment.
I was unable to check in online because I was not hauling a car on the car hauler trailer I rented and could not fill in the information on the vehicle to be moved and therefor was not allowed to continue with the online check in. Recommend a fix for this. Other than that the trailer worked perfectly and the rental location was excellent particularly the gentleman who fixed the wiring on my pickup to accommodate the trailer plug.
The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.
Kyle went above and beyond to assist me with my rental needs, highly recommended!!!
The employee at the desk was polite, courteous, and efficient. However, the day before when I called I spoke to a woman named Nicole Marie I believe. I explained how I had waited on hold for a long time and then been disconnected abruptly after the phone appeared to have been picked up, and then had to wait a long time AGAIN to talk to her during a very busy time. She responded with silence and I had to say “excuse me, did you hear me?†She said “nothing is wrong with our phones.†I told her that ordinarily, in customer service, you would apologize to a customer who stated what I had. More silence. Overall just really frustrating to try to talk to anyone, and really hit-or-miss customer service.
Was happy with the Cargo rental. Double axle from Alaska to SC with zero tire explosions as they apparently have indeed resolved this problem. 10 years ago I had 2 tires at different times go on me, but this trip was smooth sailing. Not an easy trek but uhaul made it uneventful. Thanks for resolving this. You guys have always been my go to, and still are.
Make sure you go with customer to inspect the vehicle prior to driving off, so you can both see and acknowledge any previous damage. It all worked out OK in my case because all previous damage was marked with stickers, but I was concerned when I realized shortly after driving away that the agent had not afforded me an opportunity to inspect it with him. Rest assured, the agent who received it when I returned it went over it with a fine toothed comb to make sure I had not damaged it. Otherwise, I thoroughly enjoyed the week I spent driving the pickup and will definitely rent there again the next time I need a rental. :-)
They are always able to assist me with my needs.
The staff at the drop off location were very nice and it did not take long to drop the car hauler trailer.
They need more help for that location, it seems there is always a long wait time. I use you haul frequently for propane and trailer rental.
Nothing I can think of at this time.
Once again - very accommodating friendly staff
cordless phones
Staff was efficient and friendly.
All of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏
The man who received us and the equipment was polite and helpful. If I owned that business I would feel so fortunate to have this guy as an employee. He was really moving around getting stuff done.
Excellent customer service
Awesome employees both on pickup and drop off. Thanks
U-Haul needs to overhaul its reservation system. I had reserved a 10 by 9 by 8 storage room. But when I went in to find out which storage room I had I was told my reservation was there but the room was rented. Evidently when a U-Haul employee checks on available storage rooms the reservation system does not warn them that the room is reserved so they give it to someone else. It was very aggravating to me not to have the storage room I wanted. The gentleman who helped me was very kind and patient even though I was grouchy and rude.
Never got recipes for cash payment
The gentleman that I dropped off the truck with is exceptional. I've worked with him several times and appreciate his help.
Everything was amazing. From checking out to return! Would absolutely recommend this U-Haul location to anybody needing moving supplies or trucks! You guys are amazing and thank you for everything you do!!
The trailer door was rusty and very hard to open and close
Computer system not fully functional. Staff had to call in via land line for credit card authorization. This delay caused additional and unnecessary time waiting for checkout and check-in. Needs attention.
Nothing
Gentlemen at counter was very courteous and helpful!!!
Staff was very helpful and answered all our questions with patience. I am very pleased with the service that we received.
With current quarantine and other restrictions in place, your guy operated very well for being the only employee on site. Thanks again always exciting to pick up one of your new rigs
Hank was friendly and efficient
The truck made a lot of noise when it was started. Perhaps that is normal?
Very professional and quick drop off.
Service was excellent
Helpful clean and easy access
Excellent customer service!
I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.
I needed a van to pick up a new mattress. They had one available & it was a quick & easy solution.
Thanks
The young man was so helpful and courteous. Uhaul is always professional.
The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e
Always the best!
none
Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY
Very friendly and helpful.
Excellent service all the way around! Thank you!!
Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!
Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.
As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme
Great facility!
Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.
Very accessable storage unit.
Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!
I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.
Would rent here again
Excellent service!
I would use this service again.
Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!
Everything was all good!!
Y’all have been wonderful
Sales guy was very fast and efficient. Thank you
Have used storage facility off and on over the years have always felt safe with my things being there.
Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.
Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.
Excellent!
Excellent facility and staff. Always courteous and helpful.
Staff was very nice and helpful.
I am grateful for the convenience of the storage unit, will return if need be,Thank you!
Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.
Excellent value. Good service.
Excellent fast friendly service
Very polite. Very helpful with information.
The people were always friendly even when they were so busy. They need more help.
Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂
Wonderful experience.
Friendly and professional.
Organized, polite and efficient staff. 5 stars!
I have always had excellent service at this location
Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.
Xxx
I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you
Staff was very friendly and helpful.
Had our stuff in storage for a year. No problems
Great staff.
Clean and well maintained. Very pleasant and helpful staff. Very professional.
Great place for storage and all around services!
Excellent place for storage units! Definitely recommend if you need clean secure storage!
This is one of the better storage place I have ever rented from. Clean and secure.
I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.
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It was just too expensive.
I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.
Thank you !!
Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you
