Customer Reviews for U-Haul Moving & Storage of Soldotna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Soldotna

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Heidi A.
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Customer did not leave a comment.

Jeffery W. | Overall Experience |
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Customer did not leave a comment.

Elizabeth W.
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Willie S.
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Tamie C.
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Service was excellent

Don M.
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laura H.
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Chuck C.
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Bonnie M. | Overall Experience |
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Helpful clean and easy access

tammy G.
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Customer did not leave a comment.

Michael B.
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Kathleen R.
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Excellent customer service!

Bonnie M. | First Impressions |
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I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.

Christopher C.
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Customer did not leave a comment.

Charles J.
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I needed a van to pick up a new mattress. They had one available & it was a quick & easy solution.

WILLIAM H.
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Customer did not leave a comment.

chad S.
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Kenneth C.
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The guy that helped me told me to hold on he would get to me when he could. Then went and washed some bowl that he obviously had just got done eatting out of. Took his sweet time then came over to help me.

Amanda W.
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yew

Terry R.
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Theresa H.
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Dean D. | Overall Experience |
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Thanks

Floretta M. | First Impressions |
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The young man was so helpful and courteous. Uhaul is always professional.

Elizabeth M.
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Again super easy and fast process. Nice lighted bay to return the truck. It took less than five minutes to return. Loved the convenient location. Service was great! Friendly and efficient

Karen M.
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Keep up the good work!

Lori P.
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Kevin N.
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Robert B. | First Impressions |
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The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e

Meleade W.
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Customer service is exceptional!

William F. | Overall Experience |
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Always the best!

John S.
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You all are just doing fine and thank you for your professional services and excellent customer service...

Elaine H.
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Customer did not leave a comment.

Cathy H.
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Nothing. They are always very helpful and as polite as can be. They have always treated me with dignity and respect and have never failed to provide me with whatever my need may be.

Robert D.
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Customer did not leave a comment.

Gary C.
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The service and the equipment were excellent! I was very satisfied with my experience at the Soldotna, Alaska U-Haul business. The assistant manager was very helpful.

Karen O.
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Good job...

Deborah H.
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Customer did not leave a comment.

JOHN F. | Overall Experience |
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none

Shawn S. | First Impressions |
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Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Sara F. | First Impressions |
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Very friendly and helpful.

Susan S.
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Customer did not leave a comment.

SUSAN S.
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Customer did not leave a comment.

Jon G. | Overall Experience |
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Excellent service all the way around! Thank you!!

Ben D.
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The man that helped check us in was very helpful and pleasant to work with!

John B.
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Customer did not leave a comment.

gordon F.
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Jimmy K.
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jamii h. | First Impressions |
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Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!

Katherine S. | First Impressions |
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Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.

WILLIAM T. | Overall Experience |
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As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme

Martin W.
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Customer did not leave a comment.

Donald P. | Overall Experience |
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Great facility!

Katherine P.
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Customer did not leave a comment.

Andrew M.
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Customer did not leave a comment.

DEBORA M. | Overall Experience |
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Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.

STEVE S.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

PATRICK F. | Overall Experience |
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Very accessable storage unit.

Donald Y.
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Nothing - everything went well, uneventfully, no issues.

Dylan P.
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Customer did not leave a comment.

Todd P.
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Customer did not leave a comment.

John G. | Overall Experience |
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Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!

bethany h. | First Impressions |
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I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.

Peter S.
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outstanding service and a pleasant rental experience, I highly recommend this location for future needs Peter J. Sweeney

SHERRIE B. | Overall Experience |
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Would rent here again

sally B.
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My experience with the Soldotna, Alaska Uhaul was outstanding. Both Kyle and Cody were knowledgeable and friendly. I look forward to doing business with Uhaul in the future.

Lisamarie L.
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Only issue was the inside of the windshield looks like a pop can exploded in it and there were spots all over the inside windshield. We are always happy with our experience at this haul and the customer service is excellent. This is also the only time we have ever not had a spotless vehicle. All in all experience was great.

David G.
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We had a great experience with the van we rented.

Oscar G.
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Howard H.
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Sarah R.
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Jon G. | First Impressions |
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Excellent service!

Jon G.
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Can’t fix what ain’t broke!

kristina L.
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They understood about trying to get gas had to wait 20 minutes

James A.
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Super reps for UHaul, always very nice and helpful when I get my motorhome propane filled and returning the car trailer was a breeze!

tamra s. | Overall Experience |
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I would use this service again.

Alan W.
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Customer did not leave a comment.

REAGEN B.
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Anthony C.
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Jessica K. | First Impressions |
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Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!

ARNEL W.
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Customer did not leave a comment.

Brandy D.
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I always use uhaul because im always happy with equipment, service and rates. Not a single complaint

Brady Y.
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Customer did not leave a comment.

Charles H. | Overall Experience |
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Everything was all good!!

Nathan C.
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Very friendly and helpful people! Made everything super easy!

Jantina R.
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Customer did not leave a comment.

Brett F.
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I used a Dolly to pull my girlfriend’s Jeep from Alaska to Arizona. The only problem I had was with a couple chains that didn’t have rubber pieces to secure the hook onto the chain. No big deal though. The dolly went through some pretty rough conditions and held up well

BJ R. | Overall Experience |
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Y’all have been wonderful

Nanci C.
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Y’all are the best!!

Cindy S.
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Thank you for all your help

Cindy S. | First Impressions |
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Sales guy was very fast and efficient. Thank you

DILLON K.
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I had a great experience with you guys, and I really appreciate it. Thanks a lot.

paul l. | Overall Experience |
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Have used storage facility off and on over the years have always felt safe with my things being there.

Kelly W.
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Every time I come to this location, very helpful and always neat and tidy. The staff goes out of their way to make a great impression.

David C.
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Customer did not leave a comment.

Amber L.
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Customer did not leave a comment.

Virginia P. | Overall Experience |
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Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.

samuel A.
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The truck we rented was a little hard to get into reverse. The person who we returned the truck to said he would have it checked out. Otherwise everything went very well and the people there were very efficient and helpful.

alanna D.
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Customer did not leave a comment.

Landon B.
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Our whole experience with uhaul was great! 26' truck, drove 2500 miles had no issues. Great company.

George M.
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Truck was only 3 years old with just over 30k miles on it. It Had a bad pull to the right and the front end shook violently when driving down the highway. Honestly did not feel safe driving it the speed limit, if I handnt just spent half my day loading it I would have returned it to the pick up location. Also, don’t waste your time trying to call, they never answer the phone and you just end up waiting on hold and being transferred back and forth to other people with the corporation who can’t help.

Edward K. | Overall Experience |
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Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.

Alan W.
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Customer did not leave a comment.

Jerry W.
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Customer did not leave a comment.

Grant W.
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Nothing. All went great

Robert S.
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The guy was cool and out going and energetic great Service

Molly D. | Overall Experience |
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Excellent!

KEVIN W. | Overall Experience |
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Excellent facility and staff. Always courteous and helpful.

Kevin W.
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Excellent service and professionalism!

fred R.
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Customer did not leave a comment.

robert K.
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Rex J.
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Perfect...thank

rhonda O.
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The driveway getting into the location from the highway is very narrow for a 26 foot truck pulling a car transport. We realized later in the day after returning the truck that we had left 3 padlock keys with the truck keys. They don’t answer their phone, just get a recorder. We went back at opening the next morning to find they threw out the keys. A simple phone call to us would have been nice. They had our number. We now have 3 expensive locks to throw out. They were impressed that my husband scrubbed and power washed the truck after driving up the al-can highway. It saved them a lot of work, a phone call would have been nice.

samuel A.
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Customer did not leave a comment.

TRACI H.
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Glenn E.
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Maria P.
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Clerk at counter was very nice but swore a lot. Used sh__ & f__ word frequently

Allan B.
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Customer did not leave a comment.

Allan B.
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Customer did not leave a comment.

kevin D.
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Was excellent, very accommodating. Friendly staff.

Alicia R. | First Impressions |
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Staff was very nice and helpful.

Karen L.
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Checking was smooth and quick.

Terry E.
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Employees were professional, courteous, and helpful. Customer service is excellent! The employees were helpful in getting the appropriate storage facility and moving van that met my needs, and also helpful in selecting box sizes, tape, dolly's, etc. Very quick in processing my transactions. Highly recommend!

RUEL H.
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They treat you with respect and explain what you need to do

Robert G.
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I think you should have a rate for if somebody is running a little late like an hour or two or three on returning the rental back to u-haul so the person does not have to pay for a full day, something like 10% an hour. Obviously there are exceptions, full day charge if someone has reserved said rental and there is no a suitable replacement in yard...

Skylar G.
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Customer did not leave a comment.

DEBORAH P.
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Customer did not leave a comment.

JULIANA S. | Overall Experience |
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I am grateful for the convenience of the storage unit, will return if need be,Thank you!

Claude O. | First Impressions |
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Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.

Molly D.
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Such amazing service! Super friendly and helpful people!

JEFFREY M.
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Customer did not leave a comment.

Doug B.
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We use this facility about once a year with excellent results. Highly recommend them.

Jenny S. | Overall Experience |
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Excellent value. Good service.

NUSON S. | First Impressions |
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Excellent fast friendly service

Jacqui S.
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Customer did not leave a comment.

Marc C.
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Customer did not leave a comment.

John U. | First Impressions |
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Very polite. Very helpful with information.

LAWRENCE L. | Overall Experience |
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The people were always friendly even when they were so busy. They need more help.

kay h. | Overall Experience |
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Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂

Judy P. | Overall Experience |
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Wonderful experience.

Robert E. | Overall Experience |
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Friendly and professional.

Bill K. | Overall Experience |
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Organized, polite and efficient staff. 5 stars!

David M. | Overall Experience |
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I have always had excellent service at this location

VELDA L. | Overall Experience |
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Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.

dan r. | Overall Experience |
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Xxx

TERRI L. | Overall Experience |
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I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you

Kelly W. | Reservation |
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Staff was very friendly and helpful.

josh m. | Overall Experience |
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Had our stuff in storage for a year. No problems

JOHN P. | Overall Experience |
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Great staff.

bob m. | Overall Experience |
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Clean and well maintained. Very pleasant and helpful staff. Very professional.

theresa t. | Overall Experience |
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Great place for storage and all around services!

GRACE S. | Overall Experience |
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Excellent place for storage units! Definitely recommend if you need clean secure storage!

Dan M. | Overall Experience |
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This is one of the better storage place I have ever rented from. Clean and secure.

Cheryl R. | Overall Experience |
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I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.

Edward G. | Overall Experience |
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Lisa B. | Overall Experience |
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It was just too expensive.

mary t. | Overall Experience |
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I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.

Jaime D. | Overall Experience |
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Thank you !!

matthew j. | Overall Experience |
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Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you

No reviews have been submitted for this location.

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