Customer Reviews for U-Haul Moving & Storage of Soldotna

Service was excellent

Helpful clean and easy access

Excellent customer service!

I live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.

I needed a van to pick up a new mattress. They had one available & it was a quick & easy solution.

The guy that helped me told me to hold on he would get to me when he could. Then went and washed some bowl that he obviously had just got done eatting out of. Took his sweet time then came over to help me.

yew

Thanks

The young man was so helpful and courteous. Uhaul is always professional.

Again super easy and fast process. Nice lighted bay to return the truck. It took less than five minutes to return. Loved the convenient location. Service was great! Friendly and efficient

Keep up the good work!

The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e

Customer service is exceptional!

Always the best!

You all are just doing fine and thank you for your professional services and excellent customer service...

Nothing. They are always very helpful and as polite as can be. They have always treated me with dignity and respect and have never failed to provide me with whatever my need may be.

The service and the equipment were excellent! I was very satisfied with my experience at the Soldotna, Alaska U-Haul business. The assistant manager was very helpful.

Good job...

none

Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY

Very friendly and helpful.

Excellent service all the way around! Thank you!!

The man that helped check us in was very helpful and pleasant to work with!

Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!

Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.

As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme

Great facility!

Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.

Very accessable storage unit.

Nothing - everything went well, uneventfully, no issues.

Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!

I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.

outstanding service and a pleasant rental experience, I highly recommend this location for future needs Peter J. Sweeney

Would rent here again

My experience with the Soldotna, Alaska Uhaul was outstanding. Both Kyle and Cody were knowledgeable and friendly. I look forward to doing business with Uhaul in the future.

Only issue was the inside of the windshield looks like a pop can exploded in it and there were spots all over the inside windshield. We are always happy with our experience at this haul and the customer service is excellent. This is also the only time we have ever not had a spotless vehicle. All in all experience was great.

We had a great experience with the van we rented.

Excellent service!

Can’t fix what ain’t broke!

They understood about trying to get gas had to wait 20 minutes

Super reps for UHaul, always very nice and helpful when I get my motorhome propane filled and returning the car trailer was a breeze!

I would use this service again.

Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!

I always use uhaul because im always happy with equipment, service and rates. Not a single complaint

Everything was all good!!

Very friendly and helpful people! Made everything super easy!

I used a Dolly to pull my girlfriend’s Jeep from Alaska to Arizona. The only problem I had was with a couple chains that didn’t have rubber pieces to secure the hook onto the chain. No big deal though. The dolly went through some pretty rough conditions and held up well

Y’all have been wonderful

Y’all are the best!!

Thank you for all your help

Sales guy was very fast and efficient. Thank you

I had a great experience with you guys, and I really appreciate it. Thanks a lot.

Have used storage facility off and on over the years have always felt safe with my things being there.

Every time I come to this location, very helpful and always neat and tidy. The staff goes out of their way to make a great impression.

Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.

The truck we rented was a little hard to get into reverse. The person who we returned the truck to said he would have it checked out. Otherwise everything went very well and the people there were very efficient and helpful.

Our whole experience with uhaul was great! 26' truck, drove 2500 miles had no issues. Great company.

Truck was only 3 years old with just over 30k miles on it. It Had a bad pull to the right and the front end shook violently when driving down the highway. Honestly did not feel safe driving it the speed limit, if I handnt just spent half my day loading it I would have returned it to the pick up location. Also, don’t waste your time trying to call, they never answer the phone and you just end up waiting on hold and being transferred back and forth to other people with the corporation who can’t help.

Facilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.

Nothing. All went great

The guy was cool and out going and energetic great Service

Excellent!

Excellent facility and staff. Always courteous and helpful.

Excellent service and professionalism!

Perfect...thank

The driveway getting into the location from the highway is very narrow for a 26 foot truck pulling a car transport. We realized later in the day after returning the truck that we had left 3 padlock keys with the truck keys. They don’t answer their phone, just get a recorder. We went back at opening the next morning to find they threw out the keys. A simple phone call to us would have been nice. They had our number. We now have 3 expensive locks to throw out. They were impressed that my husband scrubbed and power washed the truck after driving up the al-can highway. It saved them a lot of work, a phone call would have been nice.

Clerk at counter was very nice but swore a lot. Used sh__ & f__ word frequently

Was excellent, very accommodating. Friendly staff.

Staff was very nice and helpful.

Checking was smooth and quick.

Employees were professional, courteous, and helpful. Customer service is excellent! The employees were helpful in getting the appropriate storage facility and moving van that met my needs, and also helpful in selecting box sizes, tape, dolly's, etc. Very quick in processing my transactions. Highly recommend!

They treat you with respect and explain what you need to do

I think you should have a rate for if somebody is running a little late like an hour or two or three on returning the rental back to u-haul so the person does not have to pay for a full day, something like 10% an hour. Obviously there are exceptions, full day charge if someone has reserved said rental and there is no a suitable replacement in yard...

I am grateful for the convenience of the storage unit, will return if need be,Thank you!

Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.

Such amazing service! Super friendly and helpful people!

We use this facility about once a year with excellent results. Highly recommend them.

Excellent value. Good service.

Excellent fast friendly service

Very polite. Very helpful with information.

The people were always friendly even when they were so busy. They need more help.

Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂

Wonderful experience.

Friendly and professional.

Organized, polite and efficient staff. 5 stars!

I have always had excellent service at this location

Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.

Xxx

I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you

Staff was very friendly and helpful.

Had our stuff in storage for a year. No problems

Great staff.

Clean and well maintained. Very pleasant and helpful staff. Very professional.

Great place for storage and all around services!

Excellent place for storage units! Definitely recommend if you need clean secure storage!

This is one of the better storage place I have ever rented from. Clean and secure.

I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.

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It was just too expensive.

I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.

Thank you !!

Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you