Very nice service! Nice truck!
JANE M.Customer Reviews for U-Haul Moving & Storage of Soldotna
Testimonials From Recent Customers
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Good location good help no problem Thanks
Rodney B.The truck I rented had good power and well maintained. The problem was the drivers door leaked badly when it rained had to stop every time it rained...
Jerry S.Kenai location said they to busy to take my reservation. Changed to Soldotna location, great service will not rent from Kenai again .
Rodney B.If they don't like this let them find another place to rent their trucks! Thanks
Dennis B.The salesperson is terrible! whoever work on that day 5/29 (did not get his name). When we are dropping off the vehicle, he has 2 customers ahead of us closing in 30 mins, then a next person came. He is really mad complaining verbally to all of us in the line that he has to go home to take care of his father, he doesn't get paid overtime, went to the door slammed really hard we thought it shatter the glass. If he wants to leave exactly 5pm he should change the closing sign and close the door at 4pm.
Josephine B.Free Beer...lol
ADELINE M.Very friendly and courteous staff. Nice to see work ethic's still excites. Thank you !
James S.I needed a trailer that was at least 63" wide to move a hot tub. The U-Haul representative assisting me on the phone said the trailer was 6'x12', which sounded perfect. HOWEVER, the opening where the rear ramp meets what the back of the trailer was only 58" wide, due to trailer configuration - 14" LESS than the 6' width stated by the U-Haul rep. It was too narrow for the hot tub to slide into - BUMMER!!! My suggestion - be more accurate when representing the dimensions of the hauling equipment.
John A.I didn't see check-in area till pointed out to me then no problem.
Skylar P.The agent that checked me in and out was very personable and knowledgeable.
Eugene R.I rented a truck for a week because I was going to buy a vehicle I found a vehicle in a few days and took the truck back early I love your policy where are you figure it out to be the cheapest to the customer whatever way that is
rob L.When I returned the truck the u haul agent was not helpful, basically rude and really offered an unpleasant experience. I don't know, maybe that's the best you can do. I personally won't rent from you guys again if he is there
robert R.The staff are awesome, but app was extremely difficult to navigate. Someone needs to fix the app.
Bernice J.The manager was very nice & did not charge us for returning slightly late. The location was easy to find.
kristy P.Easy pick up and drop off. Was expecting more of a wait to get paperwork processed.
Dan H.I received excellent service and will return.
Charles M.The staff is polite, patient and professional.
GREGORY W. | Expérience généraleBeen a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support
Paul P. | Premières impressionsVeronica was great!!
Eugene R. | Premières impressionsNice people, very helpful
Donald R.Acknowledge the customer when they walk in, not 10 minutes later. It was fairly busy for early afternoon on a Wednesday. One of the counter representatives told us that they have requested that no more trucks be brought in due to the parking lot size and that he has no where to store them. Customers shouldn't feel bad for returning equipment.
Timothy R.The kid was fairly new & seemed a little unsure of himself, but got the job done & was very polite.
RALPH M.Keep doing what you are doing
JERRY W.The staff does a great job
JERRY W.Shout out to Dave H. Super good to work with and very helpful.
WILLIAM B.Troubleshot and fixed a blown fuse to get my lights working and didn't charge me. Awesome service.
ERIC F.Excellent service. Rented storage units there for a year and a half. Staff was always helpful, site was always well-maintained. The van I rented was in top-notch condition, clean and ready to go when I arrived.
JAMES W.Clean, well supplied and a very friendly and helpful staff. Merci.
Dan S. | Expérience généraleThere is no need to say more
Wayne O. | Expérience généralehave the trailer inside with out ice and snow on it
JON R.Kyle who made the sale and connected the trailer was excellent. This is my go-to U-Haul location in this area. They are always very well organized, reliable and helpful.
JOHN T.Hire more people to staff the facility
JOSHUA J.Long wait time to return vehicle.
STEVEN W.Very easy process. Thank you
STEVEN W.The team/the one-man show at the Soldotna U-Haul location did a great job.
DARCY B.Uhaul in Soldotna is very professional and friendly. Merci.
RUTH B. | Expérience généraleOverhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.
Austin K. | Premières impressionsVery helpful and friendly!
Sarah J.Equipment in excellent condition. Customer service was wonderful.
ALBERTA J.The staff is friendly, knowledgeable and, most importantly, patient.
GREGORY W. | Premières impressionsLe personnel était amical et serviable. Excellent customer service.
Brenda C. | Premières impressionsGreat customer service and friendly staff.
Brenda C.The service was professional and friendly and a pleasure to do business with
FRANK H.It would be helpful and appreciated to have a bathroom available in the storage facilities
angelo b. | Premières impressionsWe were glad you had a locker available Thank you.
Carl N. | Expérience générale?
David G.Really appreciate Hank Jones but he was on leave; wish him the best. Store manager went over and above to get me fixed up. Much thanks
GREGORY P.The customer service rep hooked the trailer up. Very helpful and polite. I'll rent that trailer again if I need to move it before I buy one.
LEON R.check in was slow due to only one person in the office. we waited a half hour
Rick or Sue K. | Premières impressionsgreat job
HARVEY K.They where honest, fast upfront and made sure everything was ok. I was very grateful to say the least
Wayne O. | Premières impressionsAfter hours lock box access was harder than it needed to be! Recommend better explanation of process: i.e.... iPhone vs Droid phone "location" issues PLUS downloading APP to assist in retrieving vehicle keys.
David D.Dave was great, can,t imporove
MARK H.I see no improvement needs. Your staff and equipment are top notch. I will always recommend you for any of your services. Thanks for being so great.
VIRGINIA R.Customer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!
JASMIN M. | Expérience généraleThis location was great, I reserved a truck back in March and somehow U-Haul canceled my reservation without notifying me. The guy at this location helped me out best he could but it still sucked that I did not have a pickup truck like I reserved
DENNIS RYAN R.We have set up a reoccurring payment plan until we vacate the unit. Merci
Carl N. | Premières impressionsThe manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer
James W. | Premières impressionsWe have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Vernon K. | Online Move InStaff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
Sarah B. | Expérience généraleHe really makes you feel like you are his only customer. Much appreciated!
ROBYN N L. | Expérience généraleThe best storage ever ... great prices and very understanding.
CHEYENNE D. | Premières impressionsThank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!
LAURIE S. | Expérience généraleThe attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.
Bruce R. | Premières impressionsKyle went above and beyond to assist me with my rental needs, highly recommended!!!
COLTER H. | Expérience généralecordless phones
HARVEY K. | Expérience généraleAll of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Merci
Victoria B. | Expérience généraleHelpful clean and easy access
Bonnie M. | Expérience généraleI live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.
Bonnie M. | Premières impressionsThanks
Dean D. | Expérience généraleThe young man was so helpful and courteous. Uhaul is always professional.
Floretta M. | Premières impressionsThe whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e
Robert B. | Premières impressionsAlways the best!
William F. | Expérience généralenone
JOHN F. | Expérience généraleDont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY
Monica S. | Premières impressionsVery friendly and helpful.
Sara F. | Premières impressionsExcellent service all the way around! Thank you!!
Jon G. | Expérience généraleGreat place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!
jamii h. | Premières impressionsVery helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.
Katherine S. | Premières impressionsAs a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme
WILLIAM T. | Expérience généraleGreat facility!
Donald P. | Expérience généraleThrough out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.
DEBORA M. | Expérience généraleVery accessable storage unit.
PATRICK F. | Expérience généraleKyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!
John G. | Expérience généraleI had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.
bethany h. | Premières impressionsWould rent here again
SHERRIE B. | Expérience généraleExcellent service!
Jon G. | Premières impressionsI would use this service again.
tamra s. | Expérience généraleRenting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!
Jessica K. | Premières impressionsEverything was all good!!
Charles H. | Expérience généraleY’all have been wonderful
BJ R. | Expérience généraleSales guy was very fast and efficient. Thank you
Cindy S. | Premières impressionsHave used storage facility off and on over the years have always felt safe with my things being there.
paul l. | Expérience généraleVery clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.
Virginia P. | Expérience généraleFacilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.
Edward K. | Expérience généraleExcellent!
Molly D. | Expérience généraleExcellent facility and staff. Always courteous and helpful.
KEVIN W. | Expérience généraleStaff was very nice and helpful.
Alicia R. | Premières impressionsI am grateful for the convenience of the storage unit, will return if need be,Thank you!
JULIANA S. | Expérience généraleVery pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.
Claude O. | Premières impressionsExcellent value. Good service.
Jenny S. | Expérience généraleExcellent fast friendly service
NUSON S. | Premières impressionsVery polite. Very helpful with information.
John U. | Premières impressionsThe people were always friendly even when they were so busy. They need more help.
LAWRENCE L. | Expérience généraleSoldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable!
kay h. | Expérience généraleWonderful experience.
Judy P. | Expérience généraleFriendly and professional.
Robert E. | Expérience généraleOrganized, polite and efficient staff. 5 stars!
Bill K. | Expérience généraleI have always had excellent service at this location
David M. | Expérience généraleRented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.
VELDA L. | Expérience généraleXxx
dan r. | Expérience généraleI have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Merci
TERRI L. | Expérience généraleStaff was very friendly and helpful.
Kelly W. | RéservationHad our stuff in storage for a year. No problems
josh m. | Expérience généraleGreat staff.
JOHN P. | Expérience généraleClean and well maintained. Very pleasant and helpful staff. Very professional.
bob m. | Expérience généraleGreat place for storage and all around services!
theresa t. | Expérience généraleExcellent place for storage units! Definitely recommend if you need clean secure storage!
GRACE S. | Expérience généraleThis is one of the better storage place I have ever rented from. Clean and secure.
Dan M. | Expérience généraleI love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.
Cheryl R. | Expérience générale.
Edward G. | Expérience généraleIt was just too expensive.
Lisa B. | Expérience généraleI was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.
mary t. | Expérience généraleThank you !!
Jaime D. | Expérience généraleExcellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you
matthew j. | Expérience générale