Évaluations des clients U-Haul Moving & Storage of South Asheville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Asheville

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Daniel E. le

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I got to my paid location, employee was 20 minutes late and no 15 foot truck. She sent us to Biltmore where wrong place . Had to drive another 20 miles to get 15 ft truck was 2 hours late to starting move. Person on receiving end did not record he received the truck so sent me 3 messages to return the truck when I had already checked it in. No not a good experience!!!!!!

James R. le

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Continue!!!

Spencer S. le

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Horrible! Said that my tail lights didn’t work.. went home to my trailer and they worked.. then had to get my stuff moved and needed a bigger bed or trailer so got a truck.. they made me do my own registration on the phone while in the store because they couldn’t do that.. then guy tells me I can not park my personal vehicle in their lot.. told me I could park in the company’s lot across the way but couldn’t promise I would not be towed. So I spent 3 hours at the store before I could do what I needed to do. The worst U-Haul place I’ve ever gotten anything at! Employees were rude as well.

Craig L. le

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Sell popcorn & cotton candy and drinks

Jeffrey T. le

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Le client n'a pas laissé de commentaire.

Craig L. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Very efficient process. Quick, open and honest, and no pushing additional features or services. Very clean environment.

Mark W. le

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They charge me for $12 for gas/fuel And I didn’t even move the truck off the lot. Check the mileage. I’m not happy at all I rented the truck in case I need to shuttle to my tractor. I can’t believe this has happen

Edward V. le

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Great experience

Kyle G. le

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The manager, Rana was very helpful and great to work with. We ran into a little challenge with the rental and return, and she calmly walked me through the issue and got everything worked out with a highly satisfactory outcome. I would certainly recommend this as a site for U-Haul rental!

Ruth G. le

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Le client n'a pas laissé de commentaire.

George D. le

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As always good service and clean products.

David S. le

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Well-run facility and courteous, helpful manager and staff. The drama queens leaving poor reviews are just that - drama queens.

barbaa C. le

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Left key in night box without a u haul key tag attached called to check if they had checked truck in, they said they didn't have it. Drove to location to verify that truck was there have direction to where it was They agreed truck was there, but there was not a key for the truck. Finally one associate said there was a key left without a u haul tag..I askd them to try the key, that it didn'tcome with a u haul key tag. There again should have verified from the start. Seems the associates would have tried the key then entered truck# in computer for assets protection if nothing else, forget about how long they would have charged the customer

John H. le

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Could not have been better.

Alison S. le

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They were understaffed. It was difficult to get help. The on-line checkin is very cumbersome and you need to provide better instructions. Wait time to call for help was over 40 minutes!

Cassie J. le

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Le client n'a pas laissé de commentaire.

andrew S. le

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rented a 20 footer for 4 days and a car tralier when i returned them i was charged extra for tralier for two days dont understand the truck was was rented 12pm i was charged extra day for returning at 5:30pm

Compton T. le

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Le client n'a pas laissé de commentaire.

Eleanor S. le

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Clean and safe!

Karl D. le

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Staff was nice but truck had not been cleaned before I rented it.

Coleen C. le

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Le client n'a pas laissé de commentaire.

EILEEN H. le

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Le client n'a pas laissé de commentaire.

bill L. le

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Location was miles away from my original choice of location - no comp for extra mileage, Agonizingly slow check-out process. dinged on gas when returning overall - sub-par.

Douglas M. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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Great customer service.......

mike H. le

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Nothing; you did great! You were able to deliver where PODS could not! Thank you.

JASON V. le

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Some of the receptionist in the beginning of the process were hard to understand due to their ethnicity

JAMES S. le

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The Sweeten Creek Rd U-Haul facility is well run. My only complaint is the security alarms are falsely triggered regularly. Being in such a reverberating environment, the sound is deafening and highly annoying. I’m all for having tight security, but I do not like having my ears assaulted by the noise practically every time I come to my unit.

Neil F. le

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very efficient and helpful. It was easy and a pleasure to to rent a truck here.

Peter S. le

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Have facility ready for customers returning equipment. I was told there was no room for my trailer. Told employee I was returning it to where my paperwork said, and 2 1/2 hours before due time. Waited for lot to be rearranged before they would allow me to drop off trailer.

Robert J. le

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Le client n'a pas laissé de commentaire.

John P. le

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Card key access was easy and convenient. Rana was very helpful despite being very busy.

Gayle W. le

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The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

jeremy r. le

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For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

Joel B. le

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Good experience.

Aaron T. le

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I will spend the rest of my life telling people to stay away from this place!!

Pat H. le

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These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

LIDIA LILLIAN M. le

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You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

Eleanor S. le

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Very helpful and courteous staff!

JEANNIE M. le

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The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

Elizabeth M. le

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My reservation was ready when I arrived and service was quick.

Morgan M. le

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Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

James N. le

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I’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

Bobby F. le

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This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Jay g. le

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Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

clyde s. le

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the staff was very Professional and accomadating and the best manager doing an incredible job

Joanne M. le

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although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

JEANNIE M. le

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Everything went well!

KRIS F. le

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The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg

Alfonso T. le

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Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Andy G. le

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This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones

Walter F. le

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Great experience.

Kate G. le

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Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.

laurie f. le

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My whole Uhaul/Ubox was wonderful. No complaints. 😁

raymond o. le

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Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company

anne s. le

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Thank you for caring about quality service - it’s difficult to come by these days...

Gayle W. le

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Things added on to bill even though all though my trip explaining all the problems

TYRONE F. le

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Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.

rudy h. le

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Great manager 👍

sam b. le

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She did a great job delivering my U Box.

Christine P. le

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An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.

Maier e. le

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Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.

Bobby F. le

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They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Travis B. le

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Great communication and efficient friendly service

Christine P. le

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The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .

Gary B. le

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great place

Timothy M. le

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Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.

Alistair D. le

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Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Elisha M. le

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My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.

Mark B. le

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very friendly and prompt service

raymond o. le

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Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure

Danielle P. le

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None

clay s. le

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Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.

rudy h. le

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N/A

maria f. le

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Excellent service!

LAura A. le

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Easy access and friendly staff!

mary lee t. le

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Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.

Rocio B. le

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Staff is very helpful and friendly.

Eric H. le

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Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.

Rocio B. le

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The staff is extremely helpful.

marissa m. le

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Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3

Rocio B. le

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Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.

kayla h. le

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Still getting the place together but the customer service makes up for any facility issues that arise.

Phil J J. le

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Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.

Theresa S. le

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Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.

Craig F. le

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No issues. What I expected.

Jean G. le

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Loved, loved, loved this move with U boxes. Driver was so nice to work with.

Katherine V. le

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All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.

Aileen W. le

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I’m rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot

Kittie F. le

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I never saw the storage facility. Am not able to evaluate

Tammy S. le

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My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.

michael n. le

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