Great customer service, friendly, quick access to need equipment.
Patricia A.Customer Reviews for U-Haul Moving & Storage of South Asheville
Testimonials From Recent Customers
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Very disorganized. Truck and Equipment not ready. Waited for one hour plus. Was told I would receive a discount and did not. Made my move two days instead of one. If equipment was ready early in the morning, I could have beat the afternoon rainstorm that stopped my move.
Pamela W.This place right here was clean neat an very Respectful am good customer service
Sade J.This location is pretty spacious. The crew is always helpful, accommodating and well-trained
Marty W.I turned vehicle back in early and I was charged over mileage which I don't understand cause I gave the place my address and did not drive extra I tried to call the man where I picked it up at and he front desk said she's call me back which she did not so I called back and finally talked to the manager and asked him why he charged me over mileage cause I gave him the address where I was moving to when I picked it up from him and he was rude to me didn't wanna help me and was screaming at me and told me to call corporate office and hung up, he is a true prick and does not need to be around the public I will NEVER to business with UHAUL again
James W.Fuel gauge on my recipt was off..
Sean N.We only had half the pads given to us but had enough. I used some old coffee bags my friend who has a roastery was going to throw out! I wish there was a way we could have donated our used moving boxes to the next person. Would be a great way to "rent" boxes and be more environmentally friendly, just like the furniture pads are. Thoughts?
karen M.The young man at this location could not have been nicer or more helpful. He is a terrific employee. uHaul should promote him. He has solid judgement, excellent customer service skills, and is more than helpful. A class act.
rob R.I'm disappointed the rate i paid isnt prorated for the time i was in it this month.
Kenneth B. | Expérience généraleGreat service from staff, clean vehicle. Great overall experience
John K.Easy drop off. Great experience
DAVID P.It would have been helpful if some one has offered help
Will W.The manager on duty, Ty, went way above and beyond to accommodate me and the problem I was trying to figure out. Really appreciated his help!!
Declan O.The facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.
Cimone T. | Expérience généraleBe a little more clear about drop off instructions. Other than that, everything was great!
Taylor T.Very good customer service and communication all around.
Lisa A.Very nice customer services at this location.
shutao W.I never even went to this location I dropped off a week ago in walerburo SC.
john C.Truck was not gassed as contract indicated. Worse yet there were 80 more miles on the odometer than what the contract indicated. This error was brought to the Representative's attention. He said he would take care of it and I was told what my final balance was. Later that day I received an invoice for the additional mileage and for 3 gallons of gas that should not have been charged since I returned the truck with more gas than when delivered to me. I wrote an email explaining the situation (again) . TheN I had to spend almost an hour on the phone with U-Haul representatives to correct their error. There was no accommodation for the time or energy I had to spend to correct U-Haul's error not once but twice. U-Haul thought they had done enough by correcting the overcharge! Clearly if I had not taken pictures to support my position I would have been stiluck with paying the overcharge. Terrible QC
Gay G.Great job all around. Thank you!
Neil D.Counter staff friendly, knowledgeable and very helpful!
Joseph C.Very good experience
Eric D.I requested a dolly when I booked online was not provided a dolly didn't realize until we got home and opened the truck called the location no one answered got put on hold with uhaul support requested a call back took forever talked to guy on phone told him I didn't get a dolly he said he would take it off the invoice and wouldn't be charged I was still billed for the dolly I would like a refund for the dolly I was not provided other than that, everything great, thank you
wallace B.Can't think of anything
Tim T.The staff did a great job working to provide a vehicle and materials to move. Not on them, but the way the reservations are done could be improved so that customers only sign up/reserve moving materials that are truly in stock/available so that you receive what you reserved to use.
Kristen T.Great service and very accommodating. Thank you so much for your help.
Robert H.Best staff and customer service of all U-Hauls I've dealt with over the years.
Beverly P.The Tire Pressure Monitoring System light was on in the vehicle I rented, but I was not hauling a heavy load, so I didn't think it mattered too much.
Matthew V.Truck was scratched up and damaged, then when I went to drop off the rig, they charged Me $99 for a quarter of tank of gas along with $100 to damage fees even after I taken pics of all the damage the min I picked up the ride. Called customer service just to be lied too that sombody will call me back for a refund or somthing and never got a call back.
WILLIAM B.Great experience! Quick in and out. Trailer we rented was perfect and easy to use.
JoAnn N.Restroom need new wash soap was broke pls new one
Gary E.The agent who handled my purchase was very good. Thanks
Jack S.Grade the transition from the paved to the gravel area.
Dale P.Please inform your customer if you change the pickup location!!!!!!!!!! I booked my reservation with a different pickup location, went there to pickup my U-haul, and then found out my pickup location was changed without my knowledge.
William M.Not a thing, perfect 👍
Joyce C.It was an absolute mess, I spoke with the manager the week that the box got there and told him that I would be there on the 14th, he was on vacation (and good for him) and the regional manager was to be there and place my box on a trailer so that I could move in to my new apartment. Surprise, it wasn't done, so I wasted my time, the sales person's time and my fiancé's time trying to get our items after traveling 900 miles. That was an absolute amazing experience, I wish it were at least. So since the regional manager didn't care to come in to do what he said that he was going to do that Friday, we then had to go in the following Friday, which luckily I do no work on Fridays to get the U-Box. It was also a nightmare, we were able to talk to the manager, which then had to talk to the regional manager to figure out what was going on, I don't blame him, I hope he had a great vacation. They then said that it was dispatched and that there was no reservation for us to pick it up, the redundancy is tiring at this point. The manager then apologized and then said that we could pick it up. We then had to watch the Mickey Mouse show of the regional manager run a forklift in order to get our box out of the building, and onto a trailer, I'm a little surprised, and impressed, that the tires didn't blow out from the weight of the forklift on the trailer. We then had to wait in order to have them tie it down and get some air in the tire. It took us 3 times as long to get the box on the trailer and then the trailer ready for us, than it did to drive to our new empty apartment and unload the items a week late. With only a "sorry for the confusion" from the regional manager, as well as a "that was quick". The apologies are warranted but my time was wasted, the time of the woman helping me was wasted and living in an empty apartment for a week due to incompetence of the regional manager to just put a box on a trailer as he said he would. It just seems wasteful, and stupid. I know y'all are one of the cheaper options in town to move cross country, and I guess you get what you pay for. I am unimpressed, this is the second move that I have completed with UHaul and it is almost as bad as my last experience, at least all the items arrived in one piece and there wasn't a fork lift that went through the side of the box.
Paul K.I can't think of a thing.
Montie G.The truck seems to eat gas and had poor acceleration and suspension
Larry A.The guys did a great job taking of my need.
Felton L.Great experience. Ty was very polite, professional, and helpful.
Terry J.Very nice dropped truck and transfer off on time and they said everything great and then I got a message with a late charge to pay and continual phone calls have I dropped my truck off? And auto transport? I guess they dont put the info into the computer correctly. I will go elsewhere next time
Lisa H.The pickup truck was not returned on time, so your clerk gave me a cargo van for the same price. The cargo van actually worked better for my purposes.
Leslie J.The entire staff was outstanding.
Brenda T.I got great service from the employees at this location. It was busy when I picked up my trailer but the employees worked quickly and were very helpful and pleasant.
Tim A.Call mid gradeâ¤ï¸💕💯
Eileen C.There were many problems with renting the boxes. Not sure I would use them again
Sharon W.Great experience! Thorough and polite staff.
Andrew N.Jacob is great.
Scott R.We made the reservation at black mountain location. Our reservation was moved to sweeten Creek without any discussion with us first as your website said there would be. So we ended up paying a lot more mileage.
Roxie W.The air-conditioning in the truck went out about two hours into the trip. And then continued off and on throughout the trip… Sometimes it would cool sometimes it would not. It made the trip miserable driving 17 hours in Texas at 96° outside.
Matthew T.Tyreek was very kind and helpful. We had a wonderful experience!
Melina G.Did not discuss drop off locations at check in; am not familiar with the uhaul chose and it was not convenient for me.
Jeane Alyece G.Normally this location is pretty good, but this time I returned the truck early and then I was charged for turning it in late. Very frustrating for a customer having to spend time calling and getting it corrected.
Jamie F.I have used Uhaul's Ubox 3 times before and have loved the service, sadly my latest experience was absolutely terrible and Uhaul should be ashamed of their business practices. On the day my Ubox was to be delivered I received no phone call notifying me that my delivery would be delayed. It took hours upon hour sof me calling in hopes to figure out what was going on. The next day I was hoping to finally reach someone and still no one could provide any answers. It took me physically going to a Uhaul store to understand what had happened. I was then left with the only option to move the Ubox myself (instead of having it delivered and picked up like originally planned). So I was charged for delivery and pick up, yet I had to move and the Ubox myself after purchasing a toe hitch and making a lot of arrangements. The part that is the most upsetting is that I had to put in more than 4 hours of work just to figure out what was going on. No one from Uhaul called to notify me of what was happening. Despite many positive experiences I will strongly consider other option because this move was made more stressful due to the lack of communication and information.
Mikena M.Excellent service à la clientèle. Easy process. Made the moving day less stressful.
GARRETT W.Snotty clerk. I asked questions about the dolly and damage waiver the clerk said he was "not paid enough" to answer these questions.
Robert T.The staff was particularly helpful.
Glenn L. | Expérience généraleI was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.
David P. | Expérience généraleI made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility
Donna L. | Expérience généralefriendly and helpful staff and a very nice facility
JOHN B. | Expérience généraleThis facility is well organized and the crew was totally awesome
AQUILA M. | Premières impressionsThe staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!
Sherri R. | Expérience généraleI enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…
Jennifer M. | Expérience généralevery accommodating, courteous and helpful. Merci
Jakeitha H. | Premières impressionsSmooth no contact process!
Thomas H. | Online Move Ina step above other storage facilities in the area of Arden/Fletcher
THOMAS G. | Premières impressionsThe staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.
Sherri R. | Premières impressionsThank You for all the Help. Your agent/employee was Great!
Kimberlee L. | Premières impressionsThe unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.
Melinda l. | Expérience généraleThere were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away
KRISTI L. | Expérience généraleI could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!
Sydnee H. | Online Move In2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.
William P. | Expérience généraleFriendly helpful staff
Noah S. | Online Move InThe staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.
ANDREW G. | Premières impressionsEverything was done professionally
Gabrielle R. | Premières impressionsEverything was excellent. The only part I don't like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul's 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96,75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.
karen m. | Expérience généraleGreat place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.
ADAM R. | Premières impressionsThe onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.
Susan Z. | Online Move InThe general manager and staff gave the extra effort to help us during a difficult move.
TED A. | Premières impressionsRana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))
Jamie C. | Expérience généraleThe lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". Smh
Tyriana S. | Online Move InThe young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.
Jeffrey L. | Premières impressionsI had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help
DAZHENNA T. | Premières impressionsFantastic experience! Thank you!
CAROL S. | Expérience généraleSteve was very helpful
Kevin F. | Premières impressionsGreat place and staff. Rana was esp.helpful .
Lorri W. | Expérience généraleYou need more help. Long line waits.
Joseph K. | Premières impressionsThe UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.
Robert Y. | Premières impressionsRayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!
Jamie C. | Premières impressionsThe employees were friendly and helpful
michael c. | Expérience généraleWe did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.
Steve B. | Online Move InStore understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.
Pamela T. | Premières impressionsThe employees were friendly and helpful
michael c. | Premières impressionsI changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1 100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!
Marisa L. | Premières impressionsMy entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!
Kim l. | Premières impressionsno sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.
Scott C. | Expérience généraleThe only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.
TEKA A. | Expérience généraleIt was a great experience - everyone was very accomodating and made the stress of moving so much easier. Merci.
Joe G. | Expérience généraleThe Manager was great , knowledgeable and friendly
Vicki and Lance A. | Premières impressionsJake was very helpful getting my storage unit set up.
Myriah R. | Premières impressionsIt was a great relief to know our valuable family antiques were safe. Worth every penny.
Regan B. | Expérience généraleThe manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.
Jerry T. | Expérience généraleAppreciate the facility is kept clean, especially during this pandemic.
Joe G. | Premières impressionsRana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.
Ed M. | Online Move InIt would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.
Roxie W. | Expérience généraleTha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience
CAMERON S. | Premières impressionsStaff was very friendly and accommodating.
Mary F. | Premières impressionsI love this location there customer service was awesome!!
Andrea T. | Premières impressionsWe only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Merci.
John J. | Expérience généraleHaving a facility in a flood zone is a BIG problem and we were affectd twice without an option to move
Marvin S. | Expérience généraleVery very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!
justin b. | Premières impressionsThe representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!
Hazel G. | Premières impressionsThe customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.
Melissa G. | Premières impressionsI know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.
Bobby D. | Expérience généraleRana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle
Judith O. | Expérience généraleRana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.
Alistair D. | Expérience généraleRana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.
Nicole A. | Premières impressionsNathan and 2 others at office were great!
Lia D. | Premières impressionsExcellent service
Ana C. | Premières impressionsVery clean and well secured.
DOMINIQUE D. | Expérience généraleGreat staff, always helpful and knowledgable.
James S. | Expérience généraleThe gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.
JEFFREY P. | Premières impressionsRana was very patient and helpful in finding storage solutions for us!
John S. | Premières impressionsThe staff here is amazing. They're incredibly helpful and friendly.
Aaron W. | Premières impressionsThe cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.
hope f. | Expérience généraleIf the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.
Montease R. | Expérience généraleGREAT !!!!
Charles K. | Expérience générale