Customer Reviews for U-Haul Moving & Storage of South Asheville

2 663 évaluations

3161 Sweeten Creek Rd   Asheville, NC 28803
(On Hwy 25 Alternate)

(828) 483-5707

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(828) 483-5707

3161 Sweeten Creek Rd
Asheville, NC 28803
(On Hwy 25 Alternate)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Very nice dropped truck and transfer off on time and they said everything great and then I got a message with a late charge to pay and continual phone calls have I dropped my truck off? And auto transport? I guess they dont put the info into the computer correctly. I will go elsewhere next time

Lisa H. 
Évaluation :
5

The pickup truck was not returned on time, so your clerk gave me a cargo van for the same price. The cargo van actually worked better for my purposes.

Leslie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

The entire staff was outstanding.

Brenda T. 
Évaluation :
5

I got great service from the employees at this location. It was busy when I picked up my trailer but the employees worked quickly and were very helpful and pleasant.

Tim A. 
Évaluation :
5

Call mid grade❤️💕💯

Eileen C. 
Évaluation :
2

There were many problems with renting the boxes. Not sure I would use them again

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
4

Great experience! Thorough and polite staff.

Andrew N. 
Évaluation :
5

Jacob is great.

Scott R. 
Évaluation :
3

We made the reservation at black mountain location. Our reservation was moved to sweeten Creek without any discussion with us first as your website said there would be. So we ended up paying a lot more mileage.

Roxie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

The air-conditioning in the truck went out about two hours into the trip. And then continued off and on throughout the trip… Sometimes it would cool sometimes it would not. It made the trip miserable driving 17 hours in Texas at 96° outside.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penelope R. 
Évaluation :
5

Tyreek was very kind and helpful. We had a wonderful experience!

Melina G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dona D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT H. 
Évaluation :
3

Did not discuss drop off locations at check in; am not familiar with the uhaul chose and it was not convenient for me.

Jeane Alyece G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

V Robert F. 
Évaluation :
1

Normally this location is pretty good, but this time I returned the truck early and then I was charged for turning it in late. Very frustrating for a customer having to spend time calling and getting it corrected.

Jamie F. 
Évaluation :
1

I have used Uhaul's Ubox 3 times before and have loved the service, sadly my latest experience was absolutely terrible and Uhaul should be ashamed of their business practices. On the day my Ubox was to be delivered I received no phone call notifying me that my delivery would be delayed. It took hours upon hour sof me calling in hopes to figure out what was going on. The next day I was hoping to finally reach someone and still no one could provide any answers. It took me physically going to a Uhaul store to understand what had happened. I was then left with the only option to move the Ubox myself (instead of having it delivered and picked up like originally planned). So I was charged for delivery and pick up, yet I had to move and the Ubox myself after purchasing a toe hitch and making a lot of arrangements. The part that is the most upsetting is that I had to put in more than 4 hours of work just to figure out what was going on. No one from Uhaul called to notify me of what was happening. Despite many positive experiences I will strongly consider other option because this move was made more stressful due to the lack of communication and information.

Mikena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joda W. 
Évaluation :
5

Excellent service à la clientèle. Easy process. Made the moving day less stressful.

GARRETT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
2

Snotty clerk. I asked questions about the dolly and damage waiver the clerk said he was "not paid enough" to answer these questions.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Ensure proper staffing. Open access drives to reduce likelihood of accidents and equipment damage. NO MILITARY DISCOUNTS.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osvaldo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed G. 
Évaluation :
5

The utility trailer contained pieces of mulch from the previous renter. I had to clean it out before I could use the trailer.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

The gentleman in charge was the professional and dealt with my son and I while coaching a new employee, whom was a bit frustrated because he was certain what to do for another customer. He calmed him down and put him on the right path.

Fariba W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher S. 
Évaluation :
1

Returned vehicle within allotted time, left key with clerk, asked for emailed receipt. Received receipt a full day later, was billed double miles traveled, double miles used, and for fuel not used. Have rented from UHaul many times, this is a first. Never using this location again.

william D. 
Évaluation :
5

Personnel amical

Maggie C. 
Évaluation :
5

Great service, I was in and out within 10mins for pick-up and drop off took 2mins. I will definitely use this location again.

CRAIG P. 
Évaluation :
5

Fast, and really nice employees!!!!!

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarred M. 
Évaluation :
5

They were great

Scott G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Athena A. 
Évaluation :
5

Gentleman working at location where I picked up was super helpful and nice!

Kevin W. 
Évaluation :
5

Rien

Patricia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dakota N. 
Évaluation :
1

Get some people who know what to do

JOHN S. 
Évaluation :
5

Staff was professional and dedicated to helping the customer. Very please with the experience. Will use uhaul again in the future.

RobYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Ty did a great job, very personable and I will return as a customer.

Jonathan H. 
Évaluation :
5

Wiper blades need replacing. Brakes were noisy. Engine sounds like there is a manifold leak. Despite those items, the truck did what I needed it to do. Online scheduling, pickup, and drop-off were a breeze. Overall excellent experience.

AARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
4

KJ was really helpful and attantive. All went well when he took over the cash register. Thank you, KJ!

Christine W. 
Évaluation :
3

Poor signage for returning equipment.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmy C. 
Évaluation :
5

The guy with longer lighter colored hair that hooked up my trailer was cool and nice. Thumbs up

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john s.  |  Expérience générale 
Évaluation :
5

Everything worked well for us. The pickup was ready and did the job.

Bert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSANDRA O.  |  Premières impressions 
Évaluation :
5

Very professional service, clean truck was ready when we arrived

Mary H. 
Évaluation :
3

I had to go to a location about 10 miles out of my way because the truck that I had reserved 3 weeks earlier was not available. I was not told this until I arrived at the original location (Swannona River Road). I was late to my pickup because of the extra miles.

Dale D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
3

This experience was honestly terrible because I booked a reservation for Swannanoa River Road location, but was told when I arrived that I had to go to Sweeten Creek. Due to the extra distance and the horrible traffic, the location change added 1,5 hours onto my day. If this happens again with the location switch, I will never rent u-haul again.

Leland D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
1

Mileage seemed way off, only made 2 ~18 mile trips but truck logged over 60 miles. Store wasn't open when we were there to pick up or drop off truck.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raleifoot C. 
Évaluation :
1

The posted hours showed the facility was open till 5 PM. I arrived at 4:55 and it was completely vacated and locked up. I had to flag down a stranger on the road to unhook the trailer. My entire U-Haul experience was very negative from the very beginning

debra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

We showed up 30 minutes early, couldn't get the app to work so we went inside. The woman working was super helpful and nice. I didn't get her name. She was great. We picked up our truck at 7:30 am Saturday March 26th.

Samantha D. 
Évaluation :
5

this location is always fast and knowledgeable always appreciate the service

john R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N. 
Évaluation :
3

Truck that I rented needs servicing!

Gina M. 
Évaluation :
4

Transmission was slipping

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcello V. 
Évaluation :
5

The staff was particularly helpful.

Glenn L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne C. 
Évaluation :
5

After our original location was closed and posted a sign stating not taking any trailer drop-offs, we had to try 3 different locations and spoke to 5 separate U-Haul customer support individuals before we could actually drop off at the Sweeten Creek location. Painful and expensive to use up so much gas driving around the greater asheville area with the trailer.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
2

We reserved a truck weeks before our moving day. When we went to the location I reserved online, I only found that u-haul changed the location to a different one and didn't even show on my email until that morning. Then when I went to the other location to pick up, it was not ready. And the associated started cleaning the truck while we were standing there. Our movers were waiting at my house(we lost $30 for movers because of that) then when I told the associate about that she apologized and rushed the process. We also rented an auto transport and had to cancel that because we were delayed with our moving and our movers from other state were waiting for us, we didn't have time to go back to the pick up location to hook up the trailer. We had to come back the next day, drove 3 hours back and forth, of course with two cars, lost our gas and time so much. Because we had trouble with returning the truck, we asked the associate while we were back in town about where to drop it off, but the place we were advised went out of business. Was not fun at all.

Jackie I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Nothing the staff there were very friendly and helpful!!

Johnny M. 
Évaluation :
3

Understaffed, the only other employee that was there didn't seem like he wanted to help me or he just wasn't trained to. Not to mention his pants weren't even pulled up. They were strapped to his thighs. No one wants to see that. Spent 30 minutes in there just to drop off because online wasn't working for me

Caleb C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
5

I was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.

David P.  |  Expérience générale 
Évaluation :
2

I made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility

Donna L.  |  Expérience générale 
Évaluation :
5

friendly and helpful staff and a very nice facility

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael O.  |  Expérience générale 
Évaluation :
5

This facility is well organized and the crew was totally awesome

AQUILA M.  |  Premières impressions 
Évaluation :
5

The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!

Sherri R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J.  |  Premières impressions 
Évaluation :
1

I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…

Jennifer M.  |  Expérience générale 
Évaluation :
5

very accommodating, courteous and helpful. Merci

Jakeitha H.  |  Premières impressions 
Évaluation :
5

Smooth no contact process!

Thomas H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S.  |  Expérience générale 
Évaluation :
5

a step above other storage facilities in the area of Arden/Fletcher

THOMAS G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce L.  |  Expérience générale 
Évaluation :
5

The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.

Sherri R.  |  Premières impressions 
Évaluation :
4

Thank You for all the Help. Your agent/employee was Great!

Kimberlee L.  |  Premières impressions 
Évaluation :
4

The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.

Melinda l.  |  Expérience générale 
Évaluation :
2

There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away

KRISTI L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney J.  |  Premières impressions 
Évaluation :
2

I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!

Sydnee H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol A.  |  Expérience générale 
Évaluation :
2

2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.

William P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janice b.  |  Expérience générale 
Évaluation :
5

Friendly helpful staff

Noah S.  |  Online Move In 
Évaluation :
3

The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.

ANDREW G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE H.  |  Expérience générale 
Évaluation :
5

Everything was done professionally

Gabrielle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S.  |  Online Move In 
Évaluation :
5

Everything was excellent. The only part I don't like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul's 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96,75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.

karen m.  |  Expérience générale 
Évaluation :
5

Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.

ADAM R.  |  Premières impressions 
Évaluation :
4

The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.

Susan Z.  |  Online Move In 
Évaluation :
5

The general manager and staff gave the extra effort to help us during a difficult move.

TED A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B.  |  Online Move In 
Évaluation :
5

Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))

Jamie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly T.  |  Online Move In 
Évaluation :
3

The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". Smh

Tyriana S.  |  Online Move In 
Évaluation :
5

The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.

Jeffrey L.  |  Premières impressions 
Évaluation :
3

I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help

DAZHENNA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C.  |  Premières impressions 
Évaluation :
5

Fantastic experience! Thank you!

CAROL S.  |  Expérience générale 
Évaluation :
4

Steve was very helpful

Kevin F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith s.  |  Premières impressions 
Évaluation :
5

Great place and staff. Rana was esp.helpful .

Lorri W.  |  Expérience générale 
Évaluation :
4

You need more help. Long line waits.

Joseph K.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam P.  |  Premières impressions 
Évaluation :
5

The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.

Robert Y.  |  Premières impressions 
Évaluation :
5

Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!

Jamie C.  |  Premières impressions 
Évaluation :
5

The employees were friendly and helpful

michael c.  |  Expérience générale 
Évaluation :
5

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Steve B.  |  Online Move In 
Évaluation :
3

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Pamela T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael V.  |  Expérience générale 
Évaluation :
5

The employees were friendly and helpful

michael c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C.  |  Premières impressions 
Évaluation :
5

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1 100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Marisa L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
5

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Kim l.  |  Premières impressions 
Évaluation :
4

no sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.

Scott C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerii J.  |  Premières impressions 
Évaluation :
4

The only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.

TEKA A.  |  Expérience générale 
Évaluation :
5

It was a great experience - everyone was very accomodating and made the stress of moving so much easier. Merci.

Joe G.  |  Expérience générale 
Évaluation :
5

The Manager was great , knowledgeable and friendly

Vicki and Lance A.  |  Premières impressions 
Évaluation :
5

Jake was very helpful getting my storage unit set up.

Myriah R.  |  Premières impressions 
Évaluation :
5

It was a great relief to know our valuable family antiques were safe. Worth every penny.

Regan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra D.  |  Expérience générale 
Évaluation :
2

The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.

Jerry T.  |  Expérience générale 
Évaluation :
5

Appreciate the facility is kept clean, especially during this pandemic.

Joe G.  |  Premières impressions 
Évaluation :
5

Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.

Ed M.  |  Online Move In 
Évaluation :
4

It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.

Roxie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M.  |  Expérience générale 
Évaluation :
5

Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience

CAMERON S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry S.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and accommodating.

Mary F.  |  Premières impressions 
Évaluation :
5

I love this location there customer service was awesome!!

Andrea T.  |  Premières impressions 
Évaluation :
5

We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Merci.

John J.  |  Expérience générale 
Évaluation :
3

Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move

Marvin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G.  |  Expérience générale 
Évaluation :
1

Very very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!

justin b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mason c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Expérience générale 
Évaluation :
5

The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!

Hazel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey T.  |  Expérience générale 
Évaluation :
1

The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.

Melissa G.  |  Premières impressions 
Évaluation :
4

I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.

Bobby D.  |  Expérience générale 
Évaluation :
5

Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle

Judith O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G.  |  Premières impressions 
Évaluation :
5

Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.

Alistair D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jami G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne G.  |  Premières impressions 
Évaluation :
5

Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.

Nicole A.  |  Premières impressions 
Évaluation :
5

Nathan and 2 others at office were great!

Lia D.  |  Premières impressions 
Évaluation :
5

Excellent service

Ana C.  |  Premières impressions 
Évaluation :
5

Very clean and well secured.

DOMINIQUE D.  |  Expérience générale 
Évaluation :
5

Great staff, always helpful and knowledgable.

James S.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.

JEFFREY P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren W.  |  Expérience générale 
Évaluation :
5

Rana was very patient and helpful in finding storage solutions for us!

John S.  |  Premières impressions 
Évaluation :
5

The staff here is amazing. They're incredibly helpful and friendly.

Aaron W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Premières impressions 
Évaluation :
2

The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.

hope f.  |  Expérience générale 
Évaluation :
5

If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.

Montease R.  |  Expérience générale 
Évaluation :
5

GREAT !!!!

Charles K.  |  Expérience générale 
Évaluation :
1

The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!

MARGO F.  |  Expérience générale 
Évaluation :
2

I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

elliot b.  |  Expérience générale 
Évaluation :
5

Could not have been a better experience.

Joel N.  |  Premières impressions 
Évaluation :
5

Could not have been better.

John H.  |  Expérience générale 
Évaluation :
5

Clean and safe!

Eleanor S.  |  Expérience générale 
Évaluation :
5

Card key access was easy and convenient. Rana was very helpful despite being very busy.

John P.  |  Expérience générale 
Évaluation :
1

The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

Gayle W.  |  Expérience générale 
Évaluation :
2

For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

jeremy r.  |  Expérience générale 
Évaluation :
5

Good experience.

Joel B.  |  Expérience générale 
Évaluation :
1

I will spend the rest of my life telling people to stay away from this place!!

Aaron T.  |  Expérience générale 
Évaluation :
5

These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

Pat H.  |  Premières impressions 
Évaluation :
5

You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

LIDIA LILLIAN M.  |  Premières impressions 
Évaluation :
5

Very helpful and courteous staff!

Eleanor S.  |  Premières impressions 
Évaluation :
5

The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

JEANNIE M.  |  Expérience générale 
Évaluation :
5

My reservation was ready when I arrived and service was quick.

Elizabeth M.  |  Premières impressions 
Évaluation :
1

Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

Morgan M.  |  Expérience générale 
Évaluation :
5

I've used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

James N.  |  Expérience générale 
Évaluation :
4

This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Bobby F.  |  Expérience générale 
Évaluation :
2

Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

Jay g.  |  Expérience générale 
Évaluation :
5

the staff was very Professional and accomadating and the best manager doing an incredible job

clyde s.  |  Premières impressions 
Évaluation :
4

although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

Joanne M.  |  Expérience générale 
Évaluation :
5

Everything went well!

JEANNIE M.  |  Premières impressions 
Évaluation :
1

The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg

KRIS F.  |  Expérience générale 
Évaluation :
5

Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Alfonso T.  |  Premières impressions 
Évaluation :
1

This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones

Andy G.  |  Expérience générale 
Évaluation :
5

Great experience.

Walter F.  |  Expérience générale 
Évaluation :
5

Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.

Kate G.  |  Expérience générale 
Évaluation :
5

My whole Uhaul/Ubox was wonderful. No complaints. 😁

laurie f.  |  Expérience générale 
Évaluation :
5

Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company

raymond o.  |  Expérience générale 
Évaluation :
5

Thank you for caring about quality service - it’s difficult to come by these days...

anne s.  |  Expérience générale 
Évaluation :
1

Things added on to bill even though all though my trip explaining all the problems

Gayle W.  |  Premières impressions 
Évaluation :
4

Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.

TYRONE F.  |  Expérience générale 
Évaluation :
5

Great manager 👍

rudy h.  |  Expérience générale 
Évaluation :
5

She did a great job delivering my U Box.

sam b.  |  Expérience générale 
Évaluation :
5

An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.

Christine P.  |  Expérience générale 
Évaluation :
1

Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.

Maier e.  |  Expérience générale 
Évaluation :
4

They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Bobby F.  |  Premières impressions 
Évaluation :
5

Great communication and efficient friendly service

Travis B.  |  Expérience générale 
Évaluation :
5

The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .

Christine P.  |  Premières impressions 
Évaluation :
4

great place

Gary B.  |  Expérience générale 
Évaluation :
5

Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.

Timothy M.  |  Expérience générale 
Évaluation :
5

Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Alistair D.  |  Premières impressions 
Évaluation :
5

My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.

Elisha M.  |  Expérience générale 
Évaluation :
5

very friendly and prompt service

Mark B.  |  Expérience générale 
Évaluation :
5

Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure

raymond o.  |  Réservation 
Évaluation :
1

Aucun

Danielle P.  |  Expérience générale 
Évaluation :
5

Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.

clay s.  |  Expérience générale 
Évaluation :
5

S.O.

rudy h.  |  Expérience générale 
Évaluation :
5

Excellent service!

maria f.  |  Expérience générale 
Évaluation :
5

Easy access and friendly staff!

LAura A.  |  Expérience générale 
Évaluation :
4

Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.

mary lee t.  |  Expérience générale 
Évaluation :
5

Staff is very helpful and friendly.

Rocio B.  |  Expérience générale 
Évaluation :
5

Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.

Eric H.  |  Expérience générale 
Évaluation :
5

The staff is extremely helpful.

Rocio B.  |  Expérience générale 
Évaluation :
5

Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can't answer questions 1-3

marissa m.  |  Expérience générale 
Évaluation :
5

Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.

Rocio B.  |  Expérience générale 
Évaluation :
5

Still getting the place together but the customer service makes up for any facility issues that arise.

kayla h.  |  Expérience générale 
Évaluation :
5

Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.

Phil J J.  |  Expérience générale 
Évaluation :
5

Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.

Theresa S.  |  Expérience générale 
Évaluation :
4

No issues. What I expected.

Craig F.  |  Expérience générale 
Évaluation :
5

Loved, loved, loved this move with U boxes. Driver was so nice to work with.

Jean G.  |  Expérience générale 
Évaluation :
2

All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.

Katherine V.  |  Expérience générale 
Évaluation :
3

I'm rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot

Aileen W.  |  Expérience générale 
Évaluation :
1

I never saw the storage facility. Am not able to evaluate

Kittie F.  |  Expérience générale 
Évaluation :
5

My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.

Tammy S.  |  Expérience générale 
Évaluation :
5

....

michael n.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page