Évaluations des clients U-Haul Moving & Storage of South Bend

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Bend

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Mark G. le

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The yard needs to be larger and more accessible to tow vehicles.

Brad M. le

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Had a reservation for pick up at 9 am, I waited in line for 1.5 hours.

Robert F. le

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There was one person working in the main part with a long line of costumers. She was trying to do the best she could but was clearly overwhelmed because no one was there to assist her. No one was able to help me with my trailer. I had to get someone from across the street to help me back it into where it was supposed to go.

Adam L. le

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Le client n'a pas laissé de commentaire.

Tina B. le

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1 person working entire place. He had to keep stopping to take care of customers ups fed ex delivery truck more customers. It took 5 hours for my hitch. There was no place to sit when it says on website you can wait on vehicle worker stated no. I drove over an hr to get there so yeah not leaving. Scheduling needs to be better and another worker if your going to install hitches

Robert S. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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Na

Barbara D. le

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The young lady that helped me check in and out gas excellent service.

Gregory W. le

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Just keep doing what you do where youre at. Easy access to the highway from your western avenue location.

Robert C. le

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Le client n'a pas laissé de commentaire.

Quintin P. le

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The manger was very nice and check in was simple.

Joseph R. le

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Make sure the windshield is cleaned and free from dead bugs from the prior user.

Olga C. le

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Le client n'a pas laissé de commentaire.

Rosalind P. le

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Le client n'a pas laissé de commentaire.

DANIEL R. le

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kim..who is the spark for everything that keeps the location operating at an excellant level she is a dynamo of knowledge and personality what a great experiance..you better pay her what she is really worth..because if she ever leaves you will close that location

Melanie M. le

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Do the installs when scheduled, stop lying to the customers and treat them with respect.

Ana V. le

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I miss the truck for sure and I which that I have a truck like that!! The lady from SB Indiana was amazing lady. She is a very professional woman and she deserves better salary by being a the best!!!

tashia g. le

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They wanted to charge me for fuel and it was just a little bit under 7/8 not much at all

Kristin R. le

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Le client n'a pas laissé de commentaire.

Leigh L. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Enlarge your parking lot. Nice folks, though.......

richard a. le

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Told me my truck wiring was bad and would't listen to my logic. An employee switched the trailer cable and everything worked. Not customer friendly.

DEREK C. le

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I had a reservation for a truck, along with a utility dolly. Upon my arrival, after waiting in line for over an hour, behind people without a reservation, I was told that neither a truck nor utility dolly were available. The manager said a truck "just came in" & that I was "lucky." I'm lucky?!? Only a regular dolly was available. The odometer reading taken before I left was incorrect. Now, that location is trying to charge me for overage miles. I'm not paying, as I should actually be reimbursed for three miles. That location needs to get it together. I will not rent from there again.

Judith G. le

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Le client n'a pas laissé de commentaire.

Scott T. le

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The representatives on the phone are always very nice and very helpful. The are knowledgeable and seem very well trained. The only comment I would have it there is usually a 10-15 wait time until you get to talk to a person. Call volume is exceeding staffing ratio. This would be a math problem to solve ie how many average calls, length of call and number of employees to handle the calls. It didn’t matter What time of day I called the wait time was always the same - so assumption is there is no spike in volume - but I am sure there is. Want to stress the people on the phone are very very good. When compared to other large companies they are in the upper 1 percentile

Jim N. le

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Le client n'a pas laissé de commentaire.

Latishia B. le

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The staff was very friendly and helpful.

John K. le

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ovverall is ok but the last time we rented a truck we got the wrong one. this time i was told that the trailer was big enough and it wasn't. originally reserved at s. michigan street - wouldn't recommend them to my worst enemy as he is absolutely RUDE!!!!

Ric H. le

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Le client n'a pas laissé de commentaire.

Colin C. le

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Le client n'a pas laissé de commentaire.

Emily D. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Nothing. I would absolutely recommend online registration.

justin y. le

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You guys are crooks i will be disputing the charge with my bank.

Larry H. le

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The young lady who assisted me assisted me with exceptional service. I will rent from U-Haul again due to the level of service I received. Great team.

Sara G. le

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Le client n'a pas laissé de commentaire.

Michele P. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Tiffany was an absolute rock star! She needs a raise and better systems to work with! She was able to juggle 3 things at once while still handling a mishap on my order. The only reason I did not give 5 stars is because I felt your employees at this location are set up to fail with slow systems and being understaffed. If the rating was just based on my experience with customer service by Tiffany then I would rate it 5 stars! Today my fiancé worked with Chris to handle yet another system mishap on our bill and he was great with her! If these employees were set up to better succeed it would have been a totally exceptional experience! Instead, these workers are having to go above and beyond to give customers the best experience possible with a very limited amount of resources to do so. I would rate U-haul the company as 2 stars for that and the customer service reps at this store as 5 stars!

Brian M. le

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Le client n'a pas laissé de commentaire.

David A. le

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Everything was great, trailer, people were all tops.

Jamesedward L. le

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Staff was very friendly and took good care of us.

CUrtis B. le

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Customer service was more rushed than friendly during the check out process. Checking back in, that evening staff was much friendlier and personable. My Utility Dolly was not in the UHAUL when I picked it up. I had to make a trip all the way back to my location of pick up (which was changed the day before my move) just to pick up the dolly. Overall, sub-par experience.

Rosalind P. le

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Make sure that the equipment is available that the customers request at the location.

Gwendolyn S. le

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Chris did an excellent job servicing me with my reservation. He exceeds above and beyond his job! Thanks again

John J. le

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Le client n'a pas laissé de commentaire.

Jack S. le

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Pleasantly surprised how easy the truck drop off was. Thanks U-Haul!

Greg W. le

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Keep up the great work guys!

Taylor L. le

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Le client n'a pas laissé de commentaire.

Daniela S. le

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Very kind customer service representatives. Good experience!

LAURIE M. le

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Last Friday, I called the Hickory Rd location to reserve a truck. I was told it was reserved and that I should pick it up by 12:30PM on Sunday. When I arrived on Sunday, there was no record of my reservation and the staff was less than helpful in finding a solution. I called the Western Ave store and they said they were out of trucks but that I could get a van for the same rate. I reserved with them, picked up the van, got my work done and returned the van. They were responsive to all of my questions and 100% better at customer service than the other location. I am so glad that I contacted them!

Amy S. le

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Le client n'a pas laissé de commentaire.

adam g. le

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Le client n'a pas laissé de commentaire.

MICHELLE B. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Kim and Chris helped me out when I got the truck and they also processed the return. I’ve use uhaul several times and I’m blown away by how great this experience was. The fastest so far with the nicest service and no issues arose. The truck was perfect. My one complaint is that I originally tried to use the truck share feature at a different location , but got a call back from a rep saying that I’d need to choose a different branch. She found it for me and got everything taken care of, but it was 5 miles out of my way to my storage unit instead of being directly on the way to it. At $.99 a mile, that added at least $10 to my bill. (15’ truck so nothing that shouldn’t be stocked everywhere) But again, this location was fantastic.

brenda b. le

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Le client n'a pas laissé de commentaire.

Carson E. le

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Le client n'a pas laissé de commentaire.

Kristin s. le

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Le client n'a pas laissé de commentaire.

Hugh M. le

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-Manager did not give us a printed contract. -Manager parked truck northbound in southbound lane, did not take time to help adjust passenger side mirror, which was only showing the side of the truck, and not usable to pull out into traffic, It took me about 10 minutes, and many times getting into and out of truck to get mirror adjusted;

Jo-Anna D. le

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Your mobile check in, and the people running it, are inept. Saying my identification looked fake, based off of me having lost weight, is ridiculous and shows very poor training, and people skills. It made the check in process last an hour. That makes no sense. Being tild to resubmit selfies and pictures of my id, several times, plus, saying to the physical location I don't look like me....they were as confuded as i was. Maybe teach your mobile staff how to identify fake ids. That is a start. Then, teach them how to speak to people.

Monique L. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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Le client n'a pas laissé de commentaire.

Ron T. le

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Get honest about cost information. Employees gave false information, then denied the lies. Subsequently they not only denied the commitments made, and refused to offer up any solution to their deceptive lies.

JANICE A. le

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KIMBERLY was wonderful. I arrived late and she "made it happen" starting my moving day off with a smile. She is a valued employee and very kind. Thanks to her everything went really well.

Joshua C. le

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Only real problem I see with the location I picked up and dropped off at was it's a fairly small lot and can get congested easily and being right on the corner of an intersection makes it a little tricky getting out of the lot with a trailer.

Patrick B. le

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The staff present were absolutely delightful. It was 8am on Tuesday after Memorial Day, but they were happy and joking. It really started our day off right.

PAM D. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Give them a better understanding of what insurance covers. I wouldn't have purchased the insurance I did, so I spent an extra $15 I didn't want or need to spend. Other than that, pretty good experience.

Karen W. le

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Please have more than 1 person working on a Saturday morning. Waited 40 minutes as there was only one employee (who was the best) dealing with many customers, running outside, getting the trucks ready and doing all the paperwork. Get some help for him!

Nicole B. le

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The guys working were awesome and had great sense of humors

Mark C. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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Manager Chris was very professional and helpful with the stupid questions. A true asset to uhaul!

Michael T. le

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Great Experience. Cost could be less.

Carmen L. le

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Le client n'a pas laissé de commentaire.

Dennis P. le

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Kimberly was very nice even though things we busy. I appreciate her helping me through the rental process.

mike w. le

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Le client n'a pas laissé de commentaire.

leanna B. le

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Customer service is absolutely repulsive never been treated so bad in customer service

Chris C. le

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Le client n'a pas laissé de commentaire.

Ken M. le

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Le client n'a pas laissé de commentaire.

john l. le

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Le client n'a pas laissé de commentaire.

Sean N. le

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Le client n'a pas laissé de commentaire.

David B. le

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You people need to get a better system. Check-in is terribly slow. Everyone in line was frustrated. The checkout was slow as well. It would help to hire at least one other employee who would work outside in the lot reducing the time the counter person has to go in and out. At any rate , you need to experiment with alternative methods. We were unhappy with the service.

Melissa E. le

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There should be more than one person working on a Friday afternoon. Stood in line for 25 mins with about 6 people behind us

tracy b. le

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Le client n'a pas laissé de commentaire.

Victor B. le

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Le client n'a pas laissé de commentaire.

Jeff O. le

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ill start buy saying i was going out of state to pick up a car, i called the uhaul in Minneapolis Minnesota and the guy I talked to was extremity rude, i explained to him that i called before i left of my trip and i was told that the trailer was $78 a day with $20 insurance, at that point i didnt reserve the trailer because i was unsure of when i would pick it up. He told me that it was going to be $550 and i HAVE to have the trailer for 5 days, i only needed the trailer for 2, i explained to him that i called and checked before i left and he called me a liar! After getting off the phone with him i called a uhaul in Indiana and gave me a price for the same trailer which was $230. Im unsure if id ever use uhaul for a big trip if any again

ABEL Y. le

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The return was awesome. The pickup was unorganized and chaotic. It took nearly 2 hours to pick my trailer and there was only one person in front of me. I lost a day of moving.

KATRINA O. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Nothing

Paul P. le

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Honor your online contracts!!!!

Lee B. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

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Le client n'a pas laissé de commentaire.

Heidi R. le

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While i was in the store, a female employee was on the speaker phone with a customer who was paying her storage fees. The female employee took the customers credit card number, expiration date, CVV code out loud over the speaker phone, as well as hwr name, address and zip code. I could use her credit card info if I was not a better person. Huge security breach. Unbelievably unprofessional and dangerous practice

JEANIE Y. le

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The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

Yvette K. le

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Le client n'a pas laissé de commentaire.

marc s. le

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Kimberly Logan is an exemplary representative for your company. Very professional.

Robert B. le

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Le client n'a pas laissé de commentaire.

Christina L. le

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Kimberly Logan is wonderful. She is very helpful and goes above and beyond what anyone would do. I have rented trucks in the past and I will only go to this location so I can work with her.

Alek O. le

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Charged me 60 bucks for late when I was stuck on the side of the road with a tire blow out..::when I returned the trailer the lady did not know how to back up the trailer with the U-Haul and told me I had to do it. Overall, will not rent from U-Haul again.

Wolfgang P. le

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Le client n'a pas laissé de commentaire.

Dylan H. le

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The manager/only employee on site was amazing. He handled everything to the best of his abilities. Unfortunately, he was alone and therefore there were delays. Regarding the van itself, there was an issue with the battery or alternator. All power went out a couple times and I ended up needing to get a hotel for a night because I wasn't able to get on the road on time. While the manager was amazing and didn't charge for one of the rental days, it still hurt my schedule. Get more help for this location and do full inspections of your vehicles before letting them leave your property, and everything will be fine.

timothy d. le

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Le client n'a pas laissé de commentaire.

Nagomba W. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

Jill B. le

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Le client n'a pas laissé de commentaire.

marieDawn s. le

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Your website needs help to put a photo of my license it was 30° outside it was cold I did a selfie and did not match it took me over an hour to try to get my key code I was very upset and very cold

Rebecca T. le

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Le client n'a pas laissé de commentaire.

John W. le

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The operation seems to be well managed.

aura p. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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Le client n'a pas laissé de commentaire.

James M. le

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Super friendly, efficient customer service

Kyle H. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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I get it. You have certain places that need certain equipment. Just be honest. I reserved a drop off location but when I came in I was told I had to drop it somewhere else. Then he tried to tell me the new place was closer. Then he tried to avoid even discussing the option I had selected. I am not stupid but was treated as if I were. I don't understand why you cannot arrange to have someone pick up the vehicle from the desired location instead of making the customer do it but if I would have been treated honestly it would not have been a big deal.

Amanda F. le

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Had many issues with this location, very unprofessional. After I had returned my equipment I was contact 2 days later stating the it was never returned... Had to make multiple calls to get this straightened out and the location never followed up with me after things had been cleared up.

Mark N. le

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Chris did an outstanding job. Very pleased with my experience

Amanda B. le

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Le client n'a pas laissé de commentaire.

JOHN P. le

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Le client n'a pas laissé de commentaire.

Kyle G. le

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The truck I rented needs to be retired. There is a major exhaust leak that leaks below the cab. The truck pops and shakes when accelerating onto an expressway. Has previous damage all over the truck. I had reserved an appliance dolly for our move and when we arrived to pick up the truck we were informed that they didn't have one for us, so why bother reserving equipment if you truly don't reserve it for your order.

john b. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Little tight on parking. But staff was pleasant and truck was nice

Kennedy M. le

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I love everything about my experience from the customer rep to the value of the property.

Mia W. le

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It was very busy and only one person working the front desk. It was about an 30-45 minute wait.

Paul G. le

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Le client n'a pas laissé de commentaire.

Latoshia B. le

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Get new management and more employees

Marcella H. le

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Le client n'a pas laissé de commentaire.

vicente r. le

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N/A

Paul S. le

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Le client n'a pas laissé de commentaire.

darin t. le

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I called the store in South Bend, Indiana for a same day pick up and drop. Off in the same location. I called the store directly, however, the call was picked up by the UHaul backup line. Anyway, the lady put my reservation in somewhere in Wisconsin. No where near South Bend IN. It took the South Bend store forever to fix the issue. However, the South Bend Folks were great!!! Fix you back up call center.

Lisa M. le

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Very professional staff. Very helpful and they made the experience very easy. Equipment was clean and in great condition and easy to operate!

margarita O. le

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Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

shakeeta n. le

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Kimberly was AMAZING !!!!!

Steven D. le

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Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Elisa R. le

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Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Saurabh D. le

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The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

London G. le

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No comment

Hui L. le

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I was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive $10 lock, which the staff didn't tell me when I first got my rental.

Sarah B. le

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The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Melvin R. le

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Appreciated the kind service.

WILLIAM W. le

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The staff was really helpful, especially the manager. I was very pleased with the service at this location.

David L. le

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Brandon (I think it was his name) was very helpful and friendly!