Customer Reviews for U-Haul Moving & Storage of South Bend

Évaluation :

5

Keep it up

Évaluation :

5

We needed about 5 minutes to get to storage, we had help to unload but in the morning we had no help. The storage unit was too small!

Évaluation :

5

Our problem was the amount of space in the storage unit. Excellent attitude, before and after we started & ended the process!

Évaluation :

5

Just keep up the good work

Évaluation :

4

I couldn't adjust seat to fit my short legs - made driving a bit uncomfortable but not impossible. The employees I interacted with were wonderful: Drew when I picked up the truck and the young lady (didn't get her name) who checked me in on return.

Évaluation :

1

The first reservation there was no one there to pick up the truck i rented. The second one helped me out but the truck leaked and got all my mattresses wet

Évaluation :

5

Excellent service

Évaluation :

4

I don't like the fact that it's takes days for my money to return on my debit card.

Évaluation :

5

Everything was wonderful , you guys are very helpful and answered every question with ease .

Évaluation :

1

I rented a 15' trailer to assist me in my local move. I estimated my mileage to be about 60 miles total, which was on the high side. The reason I am giving a poor review was because when I turned the truck back to the location I rented it from (at about 6:00 p.m.) uhaul then charged against my debit card an additional $3 337,85!!! Claiming I drove 3 211 miles! I had the truck in my possession for less than 7 hours. It is physically impossible to drive 3 211 miles in 7 hours. Does uhaul's employees believe their 15' truck can drive 460 mph??? Absurd. Clearly, someone made a mistake and it is totally unacceptable and grossly negligent for uhaul to proceed to charge me. Honestly, how was this even determined and how could anyone not realize that was impossible? Uhaul sent me a receipt and promissory note listing 3 211 miles driven, in 7 hours. Thats some awfully incompetent calculations, and gross negligence. Furthermore, as it turns out, I acutally overpaid uhaul at the start. I calculated my actual miles driven and it was just under 43 miles thus (before taxes) I overpaid by $16.83. I have called an filed a dispute with uhaul and was told it could take up to 3 days to receive a response. However, given the absolute absurdity of the situation and the clear gross negligence of uhaul's employees, I felt compelled to respond to uhaul's request to review my recent experience.

Évaluation :

5

Get rid of the satellite rental companies.your good people on the phone had transferred my reservation to a couple different places and nobody was there.driving around town to no avail.wasted time

Évaluation :

1

The process took too long, even after doing an online check-in. Trucks were not documented properly, and the gas level and mileage level was totally off. Had to turn around and take 1st truck back due to that issue. Get different truck same issue. But, I ran out of time and was totally frustrated. I should have had a free rental or most definitely discounted. Horrible experience, and I've been dealing with Uhaul for years!

Évaluation :

1

Give your customers the proper information the first time they ask. I waited for 15 minutes arguing with the front desk person who obviously didn't want to be there about my appointment. Then the trailer rammed into my vehicle because he didn't do his job and check the hitch size.

Évaluation :

1

I was charged one price but when they ran my card it charged my card for $121 and it was only $19,99 This is the 2nd time you all did this to me.

Évaluation :

5

Friendly service on pick up and delivery!

Évaluation :

4

She was very friendly and helpful

Évaluation :

1

It was the worst experience in my life the gentleman that my lady friend spoke to was very disrespectful the young ladies did not properly communicate in our too young to run cash registers everything was unorganized and they made consistent mistakes new management is needed

Évaluation :

5

Too expensive

Évaluation :

1

I've never rented a vehicle in a worse condition than this truck.

Évaluation :

2

Arrived, no employees visible. I called the property phone number to see if someone would come to the desk & answer it. One male employee there, said he was alone until 4 pm. Drop off time was 11am. We originally were going to wait, ended up bring 2 cars to run errands. We got back to UHaul around 3:30, car not done. We waited an hour & a half there, car was finally done about 5 pm. We were buying boxes for our move, asked if there is a Military discount? No. "Is there I waited way too long for my car discount"? Haha, no there isn't. Pay full price when a 3 hour job took 6 hours. Shame on UHaul for having one employee there to handle everything, and no compensation to the customer for their time.

Évaluation :

1

-Have the key in the lockbox. -Don't have trash in the truck. -Have the items I ordered (dollys and moving blankets) in the truck.

Évaluation :

5

This location was good. Had vehicle reservation at different location and no one was there when I went to pick it up

Évaluation :

5

The guy at the front counter is awesome he makes the whole experience awesome

Évaluation :

5

Very nice employees

Évaluation :

4

There was no gas in the 10ft. I had to put gas in it when I started for the day. I did not get the credit for the gas I put into the truck and I still had to pay for my milage. I do not this this was fair.

Évaluation :

5

When dropping off the U-Haul the link is very hard to understand and follow.

Évaluation :

1

Improve your customer service. I have been waiting for a market manager to contact me and I will be have to call back for a second time to reach someone to resolve my issues.

Évaluation :

4

While I rate this site highly, it was not the original drop off site, Was supposed to be site at 112 Dubail in South Bend, except when we arrived we found it vacant and boarded up, Another site was found down the street at a different address, but unstaffed even though only 1 pm in afternoon on Friday. After 2 phone calls was finally redirected to the Western Ave site which was fine, but overall experience was highly disappointing.

Évaluation :

3

No one there when we arrived, place was empty. Left the truck anyway.

Évaluation :

4

Customer service was amazing. I think his name was Dale- not sure was amazing!!

Évaluation :

1

Close at the time listed on contract. I booked a truck but when I got to the location there was no truck. But there were trucks on the lot. I called 800 number and the customer service person called location. Told me to go back to location because there was a truck. Went back to location and the same trucks as before was there. The location gave me one of the trucks. Ask manager why he did not give me that truck before. He said he only rented those two trucks to be one way. So U-Haul 800 needs to know that the local place will have trucks listed but they will not rent if local. Want some one to tell me how not to have this happen again

Évaluation :

5

You all were awesome!! Thank you so much for making this move a lot easier to handle . With your kind words and encouragement during this difficult time. Thanks again..

Évaluation :

5

A great job.

Évaluation :

4

Make sure that the gas tank has gas before the next customer pick up.

Évaluation :

4

This is my favorite location. Friendly service and good equipment. I rent on a regular basis but the last few visits have not been up to par.

Évaluation :

3

Only one guy there, and he was out working on equipment, no one at the counter, had to walk around looking for him.

Évaluation :

3

Truck needs front end work

Évaluation :

5

I say this assuming everything is actually all set because they told me it was but didn't actually do anything.

Évaluation :

4

Perform a more thorough cleaning of vehicle between customers' use.

Évaluation :

4

Have the size truck I rented on line at that location.

Évaluation :

5

The trailer was covered in ice and slush but that is to no fault of the staff. I believe it was just returned before I picked it up and the winter weather was horrible so understandable. It didn't cause me any issues with my move though 

Évaluation :

4

Agent who rented equipment was very informative and made sure we knew everything we needed.

Évaluation :

1

Had to move my things out of this company's storage due to a bug and rodent infestation. They got into everything and I had to throw away quite a bit due to this.

Évaluation :

5

This was much easier than I thought . Was worried over seeing some negative reviews. But those obviously were old . I plan on leaving my own . Truck was clean and easy to drive . It seemed to be a newer truck .unlike what the reviews say. Also was worried because the place was closed for Sunday . But online pick up and drop off was easier than I assumed .

Évaluation :

5

The person in charge of the return was very helpful, and friendly, while we unsure of exactly what was needed to be done for the drop off. Will definitely refer others to this location.

Évaluation :

2

My storage unit had no light at all a bullet hole in the door from a previous incident and the cleanliness wasn’t bad but not good, I was in a hurry and will not do that again!

Évaluation :

4

Well, the only problem i had was that a uhaul representative told me my car would fit onto a tow dolly, but it didnt. Therefore i lost out on the money i spent on the rental. Id like to get my money back. To be a satisfied customer. Ive rented uhaul vehicles, and trailers multiple times in my life. Never had a problem until now. Merci.

Évaluation :

1

I rented a trailer. They let me leave the lot with zero lights plugged into the trailer, which means no brake lights nor turn signals. I rented it for 5 days and they charged me 6 because it took him half of the day to enter my return into the computer. You can't get ahold of anyone whenever you call. This location is horrible.

Évaluation :

3

I cannot rate the pick-up location, because it is not correct. Like many things with this move, Uhaul got it it wrong. I picked up my Uhaul boxes in Virginia.

Évaluation :

1

There's no help you can do. Just shut down

Évaluation :

4

I was disappointed when I rented a 6'x12' open trailer with ramp. I was moving a 5-1/2' wide shed, unfortunately the ramp is only 5' wide. Why advertise a 6' trailer when you can't load anything 5' wide. The trailer was basically useless. We made it work but you wouldn't have been happy seeing the way it was used.

Évaluation :

5

Continue to be professional as you were when I had to use your service

Évaluation :

2

This was NOT my drop-off location. I had to go here when U-Haul didn't respond at the closer location, 3003 Lincolnway. There was much confusion and wasted time trying to figure out how to return anything, and where to put the key (NO dropbox at 3003 Lincolnway).

Évaluation :

4

Double check your gas.. I was told the tank was at 1/2 and it was on a 1/4 of a tank.. but other than that everything was good..

Évaluation :

3

When I walked into the store, initially and when checking out, the persons at the desk did not look up from their phones and were not very friendly.

Évaluation :

4

On the truck we had a few issues. The driver side visor was broken. The clip to keep it in place was missing and I kept having to move it from my view while driving. Also, the airbag service indicator message was displayed on the dashboard. Would the airbag not work in an accident? Cause for concern, I don't know? The last thing was the or license plate light was hanging. It did work but it shouldn't have been hanging.

Évaluation :

4

Shouldn't charge.99 cents per mile on Friday or weekends when other companies are charging.69 cents per mile especially when only renting for a few hours

Évaluation :

1

I was charged for 2 days when I only used the truck for 2 hours. I emailed and even went into the office to discuss it and was told I would get a call from a manager. The problem still isn't resolved

Évaluation :

5

Thank you, I have had this storage over a year and always a clean environment, people friendly and never any issues

Évaluation :

1

The employees working at this location should be fired. I returned my truck at approximately 12 noon I was told to give them the the keys and they would send me an email receipt once they checked in the truck. At 2 PM I still had not received a receipt for my return. I called this location and was told that I did not provide an email address so they could not send me a receipt. After debating with the person on the phone for several minutes she agreed to send me a receipt after I supplied an email address. She told me that I had never supplied an email address although I received an email confirmation when I reserved the truck and an email confirmation when I picked up the truck. After getting off the phone with the girl I realized they had just sent me a copy of my contract. I then called back this location and was told they would not be able to email me a receipt and would not be able to print me out a receipt if I came into the office. At this point I was very concerned that I had no proof I even returned the truck! My husband then got on the phone and ask her if she could give me a handwritten note verifying that I returned the truck. On the way to this location to get this note I called U-Haul's 800 number and spoke with Lazaro. He was able to look at my contract and verify that they did indeed have my email address and all they needed to do was check in the truck. He put me on hold and called the location and told them to check in the truck. At this point I finally received a receipt of return of the truck. I almost felt like they were doing something very shady at that location and I will never return there. What these little girls at this location did not realize is that we were cleaning out my father-in-law's apartment who had passed away approximately one week ago. This was already a very emotional day and this just added more stress. I have used Uhaul many times in the past and have never had an experience like this.I am very grateful for Lazzaro for helping me but if this is the kind of inept people you have working at this location it shows Uhaul as a terrible company.

Évaluation :

4

This location needs a customer waiting room, not everyone has an option to drop off. That being said, the staff there was fabulous - made sure there was a chair for my wait time and were very friendly.

Évaluation :

1

We reserved a 10” cargo van weeks in advance of our pick up. 2 days before pick up, we were contacted and told the cargo van was not available. We had very specific requirements on the size vehicle due to space restrictions with our transportation. It was very stressful to be told what we reserved would not be available. We then revived multiple communications from uhaul that we're confusing. First, it was that our reservation was changed from South Bend to Benton Harbor. Then it was changed to Greenwood,IL. Then the time was changed from 8am to 1am. Then it was changed to a 15” moving van, then a 10” moving van. We called uhaul multiple times and were transferred from main reservations to scheduling to a dispatch in Texas. We were eventually told we had a confirmed reservation for an 8am pick up of a 10” moving van in South Bend. That location opened at 7am. We arrived at 7:45. No one was working there until 8:30am. The whole process was disorganized and stressful.

Évaluation :

5

There was only a few pads in the trailer, when I called Uhaul they told me there was a shortage of blankets

Évaluation :

5

I have no complaints the gentleman that helped me was very nice I appreciate U-Haul for letting me use their truck

Évaluation :

1

Showed up at 7:30am for reservation had to wait until 8:15 am to even be talked to while the owner of the uhaul dealer rode around on a forklift. Made me late to multiple jobs.

Évaluation :

5

This is a very well ran operation, I can't think of a thing that needs to be improved.

Évaluation :

2

Windows were so bad it made it hard to see out of truck. Location was to open at 9 I arrived at 845 at 10 after 9 two girls finally showed then I waited another 15 for them to get it together and open. I set the time at 9 for a reason people were waiting to help move.

Évaluation :

3

Check vehicle warning before renting. Had low tire pressure light on and had to return to get air in tire.

Évaluation :

5

I've rented hereseveral times and every time the staff is pleasant and very helpful

Évaluation :

1

This place was very unprofessional and rude at times I didn't have access to my unit only office hours. I had missing items out of my unit and my unit was re rented my unit with me in it then told me it was no longer mine and all my stuff was in the unit it took 30 days for them to straighten this out and for me to re gain access to my unit

Évaluation :

1

If you want to know what I have to say about this you need to call me at 702-576-1354. The manager running this facility is worthless. I was told yesterday I would get a call back within a half hour and it's been 24 hours and still no call back from this facility. And I've been a customer at this facility for a year and a half and as of yesterday I finally got a key card to get into my unit because they said I moved out and it never happened. I would really appreciate a phone call

Évaluation :

5

Thanks for the great Customer Service

Évaluation :

4

Although I did not need your storage unit, I have heard from other people who have ise you tell me your great. When reserving my uhaul, it jumped right into storage, there was not an option to decline it. I thought I was reserving my uhaul.

Évaluation :

1

Each month I would be charged late fees, possible lein, even this week I received a phone call to pay for storage $319. I settled my account in the first of February, moved my things out and left the keys. When I stored my things in October, I was to have one month free. Each month I check on the storage but the free month wasn't applied. Each month, I had to to correct my account. Each month I had to talk to someone but no follow through. Yesterday, the employee printed out a recept $0. No charges or late fees. So. It will be interesting if I will receive a bill. Uhaul has always been a reliable company. With the promotion, one month free, it really messed my account. Also, card key never worked. The employees that presently working have always been kind. If I have thought renting a storage unit would be a hassle, I should have sold all my things and start over. I rented a 8 x 8.

Évaluation :

5

Very friendly accommodating staff

Évaluation :

5

The staff was very helpful including the manager!!

Évaluation :

5

Mr. Loving not only was helpful, he explained everything in great detail! He was a very welcoming person and excellent customer service skill! This was MUCH needed after a very long and extremely horrible move. Thank you so much Mr. Lovings!!!

Évaluation :

1

I have rented and used U-Haul services for years, but this facility is the worst facility I have ever done business with. This facility has the most incompetent employees I've ever had to deal with. We had a U-box to be picked up on Oct 6th, but they did not have it available. We then rented a truck at 3 PM, returned it between 9-9:30 on Oct 7th, and they wanted to charge us for a two day rental. Lastly, because they did not have the U-box available, we were forced to rent one of their storage unit, which was disgustingly nasty and unacceptable. Their were poison rat boxes inside of the unit, no lights and very smelly. Due to these concerns, we told them we did not want to acquire this unit, and asked for a much better presentable one . They proceeded to state they didn't have any other units available. This was the last and only available unit. We proceeded to have the attendant cancel the request, which she said she did, but on Oct 8th, I received an email stating I was first late paying for the storage unit and then charged a $15 late penalty fee. All of this in a 2-day span. We called the facility on Oct 9th, talked to the same attendant who assisted us, and she was unable to figure out the issue, or assist us as to why we are being charged for a unit we cancelled immediately. We have a copy of the paperwork saying the charges were reversed, but it doesn't reflect on charges of the invoice receipt. I had concerns then, and now I see why. This facility should no longer provide or ever again assist future customers. Avoid them at all cost. The entire day with that U-Haul facility was the worst and most unforgettable day. We were in forced placed our HHGs at another storage facility, in hopes of finding someone professionally capable of having it shipped out to the west coast as originally scheduled. I cannot stress this any more, stay completely away from this U-Haul facility at all cost.

Évaluation :

3

Some of the staff members was not friendly at all especially when I call from Texas to pay my bill they were accusing me of being somebody else and try to overpay me they told me that I owe such and such on the storage which I didn't and it was just a lot going on and since I've been back to South bend Indiana everything is clean and neat there but the little disorganized it seem like a lot of youngsters are working up there that's not really knowing how to download and find people storage and things so y'all might need to work on that but what I recommend you whole of course cuz I have you holding Texas as well thanks again for your services but I won't be using you anytime soon in South bend thank you

Évaluation :

1

I will not be utilizing this facility in the future. Despite receiving my access code and move in date, I could not get into the facility after hours to store my stuff. This has now complicated my move. After-hours phone number just rings, no answer.

Évaluation :

1

Was assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.

Évaluation :

3

Best rates in town

Évaluation :

1

I had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous

Évaluation :

1

It's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.

Évaluation :

1

My storage was canceled by the store manager. This was unacceptable!

Évaluation :

4

I was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there

Évaluation :

1

Your customer service is horrific. I was charged when 3 people told me I wouldn't be.

Évaluation :

5

Staff was so pleasant and helpful..

Évaluation :

5

We really like the young lady Tracy. She was very nice and helpful.

Évaluation :

2

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

Évaluation :

5

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

Évaluation :

4

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Évaluation :

4

My personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.

Évaluation :

5

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Évaluation :

5

Nice people helped me in anyway they could

Évaluation :

4

Only stopped using due to needing a larger storage space.

Évaluation :

5

The employee Kim was very kine and helpful

Évaluation :

4

staff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.

Évaluation :

1

The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

Évaluation :

5

Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

Évaluation :

5

Kimberly was AMAZING !!!!!

Évaluation :

2

Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Évaluation :

2

Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Évaluation :

1

The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

Évaluation :

3

No comment

Évaluation :

3

I was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive $10 lock, which the staff didn't tell me when I first got my rental.

Évaluation :

5

The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Évaluation :

5

Appreciated the kind service.

Évaluation :

5

The staff was really helpful, especially the manager. I was very pleased with the service at this location.