I had a great experience with customer service via phone and online, but the facility we stored our items at in south bend, IN is in poor condition. There are mouse droppings in the unit, and the door access ramp is in such dis-repair I could barely get items in and out of the door. Every time I used a cart it was nearly impossible to open the door, get it up/down the ramp, while hitting all the bumps in the concrete and huge fluctuations in height. It was not worth the money and I wouldn't recommend this storage facility to anyone.
Andrew W | Expérience généraleSelf Storage Units in South Bend, IN, 46619
U-Haul Moving & Storage de South Bend
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Comment U-Haul Fonctionnement des avisAlways been treated good by the staff. Thank you!
JEFFREY L | Expérience généraleOur experience was horrific . we are moving from Wi to indiana. We called several times to get the sign in instructions for our unit — the unit #, access codes etc and the calls always jumped to the national office because the message said the local store was busy. we were not given the option to wait on hold, leave a message. or get a call back which was problematic because the national office couldn’t help us w that. then when we finally got thru it was 4:55 and the person answering the phone would NOT check us in because she was closing. the next day we were told the store doesn’t close until 7. it seemed like she programmed the phones so she didn’t need to answer them. then she wouldn’t check us in to avoid the work. we hired movers to unpack but they couldn’t unpack. She offered to send a check in link BUT we were told that if we did that, we would miss out on the first month free on storage. she said she’d send me a link which would allow me to still get the free month to get me off the phone but again that was untrue. we were also assured the unit would accommodate the contents of the truck and trailer which was not true. as a result, we went to a better u haul storage facility on Grape sr which got better reviews for a second unit, As a result of the problems called by U Hsul we incurred extra moving expenses , delays, and hassles . based on other online reviews, it seems as though many people have had bad experiences w this location too. Sadly, our experience w the wisconsin location was also bad . The issues in Wi could have also been resolved if we could’ve gotten in touch w someone from the local shop but the national line didn’t have a # to give us do we couldn’t even get the truck we reserved and we had to wait until the next morning. when we called Friday the message said there would be over an hour wait. i could not be more disappointed and unhappy w Uhsul . the phone system and staff create a minefield of problems. i would certainly love to discuss this w a manager who could offer up some compensation for the ongoing inconveniences, and delays and frustration we encountered. I did share this info w the person working Sunday morning ( Dashinka). She was the one bright spot in our U haul experience. She said she’d tell her manager about all of the missteps of the saturday staff person but the store never contacted us to follow up in any way. i would like a second month of free storage to help off set the additional charges we incurred as a result of her actions. we had to pay for extra moving time when we moved to a separate location
Stacie K | Premières impressionsEverything was excellent and fine it was an all-day affair but the staff was very friendly I appreciate their patience and understanding.
David Y | Premières impressionsGood service extremely friendly
FELECIA D | Expérience généraleGood service
EMMITT L | Premières impressionsSo awesome and helped us in every way. Thanks!
Abigail M | Premières impressionsAppeared to have asbestos tiles, room was dark and dank. Felt like a very unsafe place to be, especially if coming alone.
PHILIP L | Premières impressionsYea My move was successful
Serina M | Expérience généraleDidn't have the truck or unit size I wanted had to get and pay for larger size truck
Robert B | Premières impressionsThe staff at this location are amazing! Great customer service, professional, and the manager, Laura, was extremely helpful! I would definitely recommend them and work with them again.
Meghan M | Expérience généraleNice people at the desk! And welling to help you out and work with you! Thanks u-haul
Monica r | Expérience généraleThe storage unit was not lit. But the staff was helpful and overall experience was good.
Amadou B | Expérience généraleLaura Vaughn was always pleasant, and very professional, ( she was also great on the eyes 👀)
Noel E | Expérience généraleSome things was missing out of my storage can't prove it but I know what I put in there and this is not the first time that this has happened but I know what to do next time.
AUDREY W | Expérience générale