Customer Reviews for U-Haul Moving & Storage of South Bend

3539 évaluations

3410 Western Ave   South Bend, IN 46619
(Btwn Mayflower & Olive)

(574) 282-2801

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(574) 282-2801

3410 Western Ave
South Bend, IN 46619
(Btwn Mayflower & Olive)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everyone was wonderful.

JAYME MARIE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

A shout out to Tracey for superior customer service! Thank you from a former UHaul dealer 😊

EILEEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAILA ANNETTE D. 
Évaluation :
5

Lower the prices...600 $for a 4 day rental of a van...thumbs down on that part!

Eishau H. 
Évaluation :
4

Checkin email took a long time to receive

Matthew G. 
Évaluation :
3

I was first scheduled at a different pick up location then I was told to go western and then told there was not a truck for me there. I was very upset. It did end up working out alright because I did get a truck just not the size I had wanted.

Kristi M. 
Évaluation :
1

I was given the wrong equipment and now my car is toast. It was all bad all the way around. I want my money refunded.

VIRGINIA H. 
Évaluation :
5

I'm drawing a blank on the name of the gentlemen that helped me, but he's extremely polite, very helpful, and represented the company well. There is a closer Uhaul location, but I'll continue coming here because of him

Jeffrey R. 
Évaluation :
5

Pick up was fabulous. Drop off, I tried to use your Express website and as usual it would not pick up my location. Had to wait in a long line which I hate.

Philip N. 
Évaluation :
1

I cant get any response for anyone for a receipt or why my car was charged twice

Amber G. 
Évaluation :
4

Great Service.

VINCENTE R. 
Évaluation :
4

I reserved a dolly when I reserved the truck. Wasn't in the truck. I called and spoke with customer service and was told to let the location know when I returned the truck. So I let them know when I returned the truck associate said I wouldn't be charged for dolly yet when finally bill was emailed dolly was still on the bill.

STEPHANIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
5

Craig was great! Did a good job putting the trailor hitch on my car. Nice guy.

Jeffrey P. 
Évaluation :
4

The Gentleman who checked us in was extremely polite and helpful with a great attitude!!

Charles B. 
Évaluation :
4

The young man (I do not remember his name) was very polite and professional. However, he was the only one working in the store at the time. This means that he had to answer the phone, take care of the customers, and run outside to inspect and prepare vehicles for use. There were not enough employees to do what needed to be done, which delayed progress. In addition, the truck sounded as if it would break down at any time. It definitely needs to be serviced.

PERRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

The ramp for the trailer I rented could've been longer to ease loading and unloading. Other than that everything was excellent, especially the service the gentleman provided me.

GENERALD K. 
Évaluation :
4

Everything was good and the people nice

joyce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

The guy that helped me was awesome.

Adam B. 
Évaluation :
5

Good folks

THOMAS G. 
Évaluation :
1

The GM was very rude and won't even help You . He made you feel like he was above you. I wouldn't recommend this location to anyone.

louise I. 
Évaluation :
5

Good maintenance on equipment

JASON F. 
Évaluation :
2

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

louise i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Curtis at the front desk is amazing he helps everyone all the time it's pretty amazing how good he is at his job

Harold J. 
Évaluation :
5

Very good customer service really satisfied

thomas K. 
Évaluation :
4

Friendly drop off personnel. Made drop off easy.

THOMAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
3

The person working there said he would make sure we received a discount on our bill due the poor experience picking up the truck. He said "I will email you a receipt with an applied discount". I called the store the following day to be told that no discount was applied.

Jenannie W. 
Évaluation :
5

The associates at the location were awesome, but the ease of using the webpage is lacking. From being able to upload a photo of my driver's license to dropping off truck after business hours using the app. Major clitches in the system that were very frustrating to deal with especially after being exhausted from moving all day.

LeighAnn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K.  |  Expérience générale 
Évaluation :
4

Tell me why I was charged 29,99 rental rate instead of the 19,99 rental rate on the side of the truck I rented. The employes were plesant,helpful and efficient.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandalaya H. 
Évaluation :
5

The manager was great and some Of the best customer service I have had anywhere

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN D. 
Évaluation :
4

After turning in my truck early, I got notified that it was still missing the next day. I had to call a couple of phone numbers to get it straightened out.

Philip N. 
Évaluation :
1

Frustrated because I was suppose to have a storage reserved but when I arrived to store my belongings and return the truck they told me no storage was available, therefore I had to keep the truck for another day drive to find another storage and then I was charged for going over on mileage. It was very inconvenient, I had my entire family with me and we were all tired as we just relocated to the area, bad first experience. The one positive thing was one of the workers offered me a lock to lock up my truck because I had to take the truck to the hotel I was staying for the night. I should not have been charged for going over mileage and I feel I should be reimbursed for the whole truck. I will have to move again soon to get my things out of storage and I don't think I want to use Uhaul!!!

Jerry B. 
Évaluation :
3

Your website and also the telephone number to this location is not current

KLAUS T. 
Évaluation :
5

The phone app system to do our pick up didn't work well. But the persons working there were very helpful and everything went smoothly.

GONZALO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Everything was great. Craig Lovings was helpful and friendly.

DAVID L. 
Évaluation :
5

Nothing, The Uhaul employees were very nice.

Ava L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVERETT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
2

Make it you can open the rear door. Check engine lights on and more fuel efficient. Used 10 in gas to drive 20 miles. Thats crazy!

Carl G. 
Évaluation :
5

I have no complaints and the service attendant was very helpful

ARTHUR B J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
4

Little concern with the return. I returned it at about 6, left the key at the desk with the clerk. Still haven't received a receipt or bill of sale. Hoping something didn't go wrong or that my rental isn't getting more miles out on it. The return prices seemed a bit sketchy.

GAVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE R. 
Évaluation :
2

The staff needs to learn to talk to the customers. They need to be taught professionalism.

NHLANHLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April K. 
Évaluation :
5

The staff at the Western Ave location can't be beat. I've used them before and I will again if I ever need a truck again.

Mary C. 
Évaluation :
5

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

David G.  |  Expérience générale 
Évaluation :
5

All my dealings were excellent. My only issue was the ability to contact each of the individual locations directly. Their phone numbers get routed through the central site and the wait time can be long for a simple request or to return a call. Everyone was very professional and clearly well trained.

FELICIA MICHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M. 
Évaluation :
5

Craig at this location is the best -- he was really nice and funny and super helpful. Sometimes moving and renting stuff can be stressful, but Craig was great. I had to call and add more time to my rental and he made that very simple, too. All around good experience. Craig is my guy!!

MICHAEL S. 
Évaluation :
5

Nothing they were ready.

Staci J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherrie S. 
Évaluation :
3

The trailer I rented did not have a jack to help position the coupler onto the ball. This was a nightmare because even empty the workers had to lift the front of the trailer by hand. This is a disgrace because it puts everyone at risk of being hurt!

thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT B. 
Évaluation :
4

Didn't have furniture dolly but provided appliance dolly for the same price. For me worked out perfectly but for someone else, maybe not. Just make sure u have what customers reserve on hand for them. People were courteous and did a good job.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne H. 
Évaluation :
5

Your people were AWESOME!

BRUCE R. 
Évaluation :
3

Rien

Willie B. 
Évaluation :
5

The guy on duty when I picked up the truck (10:00-10:30am on Tuesday 12/15) was super pleasant, positive and helpful. Also spoke highly of the company :) We love the mobile phone pick-up and drop-off feature. Merci!

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Very impressed. Craig was friendly, polite, and helpful. He hooked up my trailer and made sure everything was working correctly. Grateful that he was wearing a mask.

Greg D. 
Évaluation :
5

My household and I have rented a few times at this Uhaul location. The staff are helpful, friendly, and thorough with the rental process. They take the time to explain to us what to expect and how to make the overall experience pleasant. This most recent rental, the customer experience manager handled our rental order with care. He saw our current order and checked in with us whether we wanted to increase our rental time, in case things would run late. We initially declined, and he said to call him in case it does go overtime and he'll help us handle it. This man has vetted experience because we did need the extra hour. My household will continue to visit this Uhaul location so long as our experience on the customer and logistics end are unbeatable. This Uhaul location defines excellent service.

Mark P. 
Évaluation :
5

It was great to have this location open late on a Saturday evening. The place was clean and well-lit, and the young man working there was friendly and easy to work with.

Carl G. 
Évaluation :
4

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Joane W.  |  Expérience générale 
Évaluation :
4

My personal experience with storage facilities has been with a 10x15 you pay 100 $not an 8x8 like at uhaul.

Melissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
3

I'm still waiting on my refund

Turquoise P. 
Évaluation :
5

I think this location is doing a great job.

Gus F. 
Évaluation :
1

The Store manager over charged me and tried to debit my bank account without my knowledge when I already paid for what I used and didnt even input my receipt. Long wait times unknowledgable very unprofessional and fraudulant I will be calling corporate.

Marilyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
1

Well first i will start with. NEW STAFF . Kimberly was super rude when my husband when inside to pick up the truck because she count understand his english well . He gave her my card so she can see how my name is spelled . I had to go inside and resolve the situation . She dis not prepare my equipment dolly was left at the door and we had to put it in the truck . Truck was not even ready for pick up .it was super cold and we had to walk around the building to go in the truck .very racist i would say . !! Second of all the lady that was with her was no help when i had to leave the store and come back with the card because it wasn't saves they were giggling and talking under their breath .!! Super RUDE AND RACIST. Kimberly said she will charge me for 17' truck but ended charging my account for the 20' even though thats not what i asked for and when i returned it thats when she said the system will charge for the 17' truck so i was short on money for the moving because she charged my card 165 instead of the price for the 17' truck . her customer service is at a negative 100 very disgusting attitude . I will not go there again or recommend i rather drive to kalamazoo and pick a truck and return here with no contact with staff . You guys should fire her she is super racist and unprofessional

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
3

I was very unhappy about hidden charges I had to pay. I was misled when I initially called to make the box reservation. I was charged for 3 boxes when I only used 2 and had to call and point this out. I was never reimbursed on the insurance for the 3rd box that I never used, and called numerous times to get this reimbursed to no avail. I was charged 175,00 $ for storage for 2 days because I didn't get it out of the U-Haul facilities before my 30-day storage was up. I didn't have a place to store it until 2 days later and I was charged 175,00 $. UNBELIEVABLE!

Jeannine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia F. 
Évaluation :
5

Rien

CALVIN C. 
Évaluation :
5

Employees were friendly and helpful

Angel V. 
Évaluation :
5

The customer service was perfect. I have to say that the owner of the location I went to Christy Harrison was very pleasant and I had no issues what so ever renting a truck. If I ever need to rent a truck again I'll definitely be going to her location.

Brian D. 
Évaluation :
4

Pleasant service persons.

MARY W. 
Évaluation :
1

staff was rude and acted like we bothered them. one of the ladies who helped us ate a doughnut the entire time. sometimes putting the whole doughnut in her mouth while typing. Truck was not ready and the process took 55 min awful experience!

Daniel C. 
Évaluation :
5

Employee was professional, courteous, and very helpful.

Gus F. 
Évaluation :
5

The associate working the counter was very friendly and worked with me to get the car trailer that I needed.

David N. 
Évaluation :
1

The lady who worked the front desk on Friday when I checked out and the same lady was extremely rude to myself, my daughter, and other customers. Not only did she make rude comments, she yelled and made threats. I will NEVER, EVER, visit this locations. I have rented from UHAUL for over 15 years, always have been courteous to your staff and returned your trucks with no damages/issues. I have never, in 15 years, so disappointed and appalled by the way myself and others were treated by your staff.

TARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linette M. 
Évaluation :
3

There was only customer service representative handling a line of customers. She was doing a great job to be working alone, but the transaction took 30 minutes even with a reservation. The restroom was dirty which is dangerous during these times.

Kimberly W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toriano N.  |  Expérience générale 
Évaluation :
5

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Yohondous D.  |  Premières impressions 
Évaluation :
5

Nice people helped me in anyway they could

KEITH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W.  |  Premières impressions 
Évaluation :
4

Only stopped using due to needing a larger storage space.

MICHAEL BRUCE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherman n.  |  Expérience générale 
Évaluation :
5

The employee Kim was very kine and helpful

sherman n.  |  Premières impressions 
Évaluation :
4

staff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.

emma a.  |  Expérience générale 
Évaluation :
1

The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

JEANIE Y.  |  Premières impressions 
Évaluation :
5

Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

margarita O.  |  Expérience générale 
Évaluation :
5

Kimberly was AMAZING !!!!!

shakeeta n.  |  Premières impressions 
Évaluation :
2

Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Steven D.  |  Expérience générale 
Évaluation :
2

Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Elisa R.  |  Premières impressions 
Évaluation :
1

The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

Saurabh D.  |  Expérience générale 
Évaluation :
3

No comment

London G.  |  Expérience générale 
Évaluation :
3

I was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive 10 $lock, which the staff didn't tell me when I first got my rental.

Hui L.  |  Expérience générale 
Évaluation :
5

The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Sarah B.  |  Réservation 
Évaluation :
5

Appreciated the kind service.

Melvin R.  |  Expérience générale 
Évaluation :
5

The staff was really helpful, especially the manager. I was very pleased with the service at this location.

WILLIAM W.  |  Expérience générale 
Évaluation :
5

Brandon (I think it was his name) was very helpful and friendly!

David L.  |  Expérience générale 
Non reviews have been submitted for this location.

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