Le client n'a pas laissé de commentaire.haleyah G. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of South End
Pour nous contacter
Toledo, OH 43614
(Glendale @-Us Rt 24)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Marsha F.
Nothing! Keep doing what is being done!Felicia A.
Le client n'a pas laissé de commentaire.Teri C.
Le client n'a pas laissé de commentaire.LeeAnne M.
Have not received my email receipt yet also my $105 has not been returned to my accountJames P.
Le client n'a pas laissé de commentaire.Rebecca R.
Le client n'a pas laissé de commentaire.terri L.
It was excellent! I can't think of any improvements needed.TERRENCE S.
Jaded staff, glitchy app and the worst gas mileage. Upgrade the vehicles.Clayton J.
The employees were super helpful and found a dolly for me at another location because all of there's were gone. I really appreciate their professionalism.Demetrius M.
Le client n'a pas laissé de commentaire.Raymond S.
Nothing everything was very niceMichelle G.
Le client n'a pas laissé de commentaire.LeeAnne M.
Le client n'a pas laissé de commentaire.Tani G. | Premières impressions
Le client n'a pas laissé de commentaire.lily D.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Belinda M.
Le client n'a pas laissé de commentaire.erica S.
Le client n'a pas laissé de commentaire.Tamela M.
Le client n'a pas laissé de commentaire.peggy H.
Le client n'a pas laissé de commentaire.David C.
The folks over on the South Detroit location are splendid...very professional and courteous... never ever had a problem renting the equipment... thank you so much for your servicegodfrey T.
I experienced excellent customer service during this interaction with the companypamela S.
Staff was pleasant and service was quick!ashley F.
We went to your U Haul rental on S Detroit and Glendale in Toledo Ohio . Your employee by the name of Tywanda was the most inefficient person in customer service. We took photos both my husband and myself. Because we didn't confirm who would be doing the vehicle. My husband's photo kept coming back as not being clear. We got to the driver's license and that went through . After all that we were told that he had to take more head shots. My husband had to retake 5-6 head shots. My husband became so irritated that he walked out of the store. Fortunately a employee by the name of Bree came over to assist us and personally took my husband's head shot and made it happen for us. My suggestion is for your company to train your employees to help your customers and make it happen by taking the time to explain to the customer and walk and aid the customer. Due to the fact your system has some questionable procedures problems. Thank you Ms. Bree for noticing that your co worker was equipped to assist us properly.pamela C.
The representative Breezy was very friendly, knowledgeable, helpful, & professional.Gina S.
The staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-HaulDwayne F. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Cynthia D.
Vehicle condition was bad you can not drive more than 30mile/h after you cross 30 whole vehicle vibrate very badlyPruthil P.
Very easy to rent fast and friendly servicetina A.
More training for the service representative. It took close to an hour to get checked in.Carol K.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Dan S.
Everyone that I dealt with, both over the phone and in person, was so friendly and helpfulAmy H.
Le client n'a pas laissé de commentaire.ZACHARY KEITH C.
you can improve on the phone download site it did'nt work on my phone. it MADE IT VERY UNPLESANT for me. Thank God for the young lady that serviced me she was a huge help (Ranasha Pinner)Brenda W.
Le client n'a pas laissé de commentaire.terrence W.
The manager an staff was very professional an kind to the customers that was present when I was at the location. Very nice environmentAlonzo W.
This location had excellent customer service! We struggled with the cargo door being iced over but the staff came out with a crowbar to assist. The only suggestion I'd have for any similar business would be in the winter months it would be nice if the trucks were cleared of snow & ice before pick up.Lisa M.
The reps at this location are rude and didnt explain the contract fully and the incoming text messages. Truck had snow and ice all over it and no snow scrapper for me to remove it with. u-haul has definitely lost a customer at this location.Jason B.
The young lady that helped me made my check out go very smooth she was wonderfulMARK B.
Le client n'a pas laissé de commentaire.Brian H.
Better signage during any remodeling or repairs would be helpful. Flooring was being redone in the lobby area which I had to walk to three different entrances to find out where the rep was working from. If I didn't need a truck because for short notice job, I would've went somewhere else. The customer service representative was very friendly and knowledgeable, which made me want to rent from this location.james M.
Le client n'a pas laissé de commentaire.laura R.
You should tell the person who's renting the truck up front that if you touch the dolly in the truck, you will be charged 7 dollars. Because I was charged 7 dollars and I didn't use it.frank B.
Customer service was great it is great everything I come in thank you for the wonderful service briezana Alan and ranasha I made sure I got the name this time tyRobert L.
Le client n'a pas laissé de commentaire.sharell H.
Stop the checkout routine with the apps and picture taking etc. The staff barely knew what they were doing and I had to go through it 3 times, still didn't work. Then staff tried twice. It took almost a half hour to finally get the truck. It is a pathetic and ridiculous procedure. I won't rent from UHaul again.stephen T.
None of the workers explained anything and just expected us to know what to do. When we dropped off we sat outside in the cold for 15 minutes, decided to go inside to ask if everything was okay and all the employees were just standing around talking and acting like nothing was happening. Felt like they either forgot about us or were just going to let us stand out there all day if we didn't come inside. When we picked up the equipment there was only one worker and she did great despite the fact that it got really busy at noon but she kept walking away and coming back without saying a word and it was a half an hour after our reserved time that we actually got our truck.Andrew S.
Le client n'a pas laissé de commentaire.devin H.
Le client n'a pas laissé de commentaire.Jamie P.
Le client n'a pas laissé de commentaire.John W M.
Le client n'a pas laissé de commentaire.Barbara W.
you need new staff . i will not go back tthere as long as there or recommend a friend.will report to BBBREGINALD G.
I guess the only thing that struck me was that the brand new Silverado I rented had a service engine soon light on and smelled very strong of marijuana...Smelled like my daughter's bedroom. Otherwise the experience was goodCharles M.
Le client n'a pas laissé de commentaire.Jeffrey H.
Still waiting to get my deposit backBRIAN M.
Taking a picture in step 4/5 was hard how do take picture had problems took pic all kind of ways other than that service was great I love it keep up the good workKelley B.
The staff was courteous and helpful. Thank you.Dan C.
Someone was about to fight with store personal don't feel like my needs were metWilliam W.
Le client n'a pas laissé de commentaire.Addison R.
I don't think the security is as good as it should be during the day and also when the facility is locked up, I don't think there's anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it's not them it's the nature of the business - you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.ELISABETH J. | Premières impressions
Everything was fine, the only issue I faced was when I went to picked up the truck at 6:00am, the access was blocked by 2 returned vehicles.Jorge E. R.
Customer service was excellent!godfrey T.
Le client n'a pas laissé de commentaire.Mary C.
I don't really think the customer service could be any better. If anything more counter help would be ideal/LARRY C.
If anyone above the general manager wants to contact me please feel freeMatt G.
The woman in the store when I went to pick up was not very informative, she flew through the sheet, was standoffish when I walked in. Just wasn't welcoming. The lady when I took it back was WONDERFUL, smiling, just happy. We need more people like her, but with the entrance feeling, it wasn't great.Daniel I.
Le client n'a pas laissé de commentaire.latasha D. | Expérience générale
No commentsedel Z.
Again different location in ohio much much better.Cristal T.
The attendant at this location was incredibly helpful and friendly.Celeste D.
The lady at desk was very professional and past servicekenneth H.
Bre was so helpful and knowledgeable. I was extremely frustrated with the thought of moving. Bre helped me get my truck in a timely manner and she was very professional. I hope that I told her that I appreciated her for that. She made pick up a BREEZE!! Ann was amazing when I came for my return!! Thanks so much for a good experience!!Stephanie P.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Craig T.
Le client n'a pas laissé de commentaire.Anthony B.
Process to re t was very cumbersome! My DL should have been on file from my previous rental 45 days ago. Agent was not as engaged as previous location in Cincinnati. Just point to location out back. Was hopeful I used the correct trailer! Return process was much smoother !Roger C.
Le client n'a pas laissé de commentaire.Brittanee K.
Le client n'a pas laissé de commentaire.Susan R.
The whole transition from start to finish went very smooth and easydavid G.
Le client n'a pas laissé de commentaire.doug L.
Le client n'a pas laissé de commentaire.Brian P.
I'm okay for nowRichard B.
Le client n'a pas laissé de commentaire.Monica G.
I haven't received my receipt by email yet. I have no idea how much I was charged.Hanson H.
Le client n'a pas laissé de commentaire.Kristi P.
Le client n'a pas laissé de commentaire.Michael T.
The ladies in this office were nothing but helpful and friendly. Amazing experience. Awesome customer service!!!Tiffany M.
Clerks were friendly, professional, and very helpful. Offered all the assistance needed.katrina A.
The 24 hour one day rental was not honored.Mark K.
Le client n'a pas laissé de commentaire.Darrell H.
Le client n'a pas laissé de commentaire.jacoby l. | Premières impressions
Not requiring pictures of license to be sent via phone/internet. Final detailed bill was supposed to be sent via email, still waiting. Reservations, pickup and return done very well. Truck was as expected, very well.david N.
Le client n'a pas laissé de commentaire.Tamara F.
Miss williams Great customer service Nice kind and respectful and very helpfulEdward K.
Very friendly and helpful in our move. I'll use them againKerri C.
Wrong return date and tome. Unable to reach the actual store. Wi-Fi did d not work to return vehicle. Will not returnSamantha B.
Le client n'a pas laissé de commentaire.Martin F.
Thank You Freckles for your help. The process was easy and I was in and out.Dallas N.
Le client n'a pas laissé de commentaire.marietta M.
Le client n'a pas laissé de commentaire.Kevin J.
The ladies this evening were awesome thank youshawn D.
Le client n'a pas laissé de commentaire.Abbey H.
Thr movr was a success..Very nice employeeAneda W. | Premières impressions
This location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policysteve N. | Expérience générale
Le client n'a pas laissé de commentaire.pamela m. | Premières impressions
The staff was extremely helpful, with all the questions I hadSTEVEN B. | Premières impressions
Great team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.JOHN R. | Expérience générale
Staff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to themDestiny B. | Expérience générale
The second shift lady was a real smart mouth and rude !!!Howard S. | Expérience générale
Le client n'a pas laissé de commentaire.Marva M. | Expérience générale
Great serviceDEVONNE F. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
I removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.JOSEPH S. | Expérience générale
Le client n'a pas laissé de commentaire.Denise Z. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica W. | Premières impressions
Due to travel between location of my present location traffic has on occasions delayed normal arrivals.stevie l. | Premières impressions
The two ladies that help me were great.THOMAS W. | Expérience générale
Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.Renita L. | Premières impressions
I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!Eryka W. | Premières impressions
Le client n'a pas laissé de commentaire.MARLENE O. | Premières impressions
I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.MABLE J. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTOFER W. | Expérience générale
Le client n'a pas laissé de commentaire.KENYETTA C L. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL D. | Premières impressions
Le client n'a pas laissé de commentaire.Marquez B. | Expérience générale
Le client n'a pas laissé de commentaire.Maureen K. | Expérience générale
I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.angela g. | Expérience générale
Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.TAYLOUR U. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel c. | Expérience générale
The two women their were very nice and friendly 😉😉luketha b. | Premières impressions
Le client n'a pas laissé de commentaire.Monica H. | Expérience générale
Le client n'a pas laissé de commentaire.tracy g. | Premières impressions
The staff was very helpful and easy-going! 🙂Latesha C. | Expérience générale
Employee Billy was great and made sure we had a great experience. MerciDan H. | Online Move In
Merci!Erica T. | Expérience générale
The staff was some times rude and I didn't like how my rate keep going up.Shanda C. | Expérience générale
Le client n'a pas laissé de commentaire.Pat B. | Expérience générale
Le client n'a pas laissé de commentaire.SAMUEL C. | Expérience générale
The girl was friendly and explained everything well . Polite and the process went fast.JODIE L. | Premières impressions
Thank you for your service. You guys were very helpful, ThanksSean M. | Expérience générale
Merci!Erica T. | Premières impressions
Nick is the Best! Thanks for all the help & happy holidays!Lakeitha J. | Expérience générale
Le client n'a pas laissé de commentaire.Maureen K. | Expérience générale
I will used this location again it clean and the works are very friendly and helpfulMichael L. | Expérience générale
The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business withErin B. | Premières impressions
Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father'a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️Dashelle C. | Expérience générale
The guys there are always so friendly and helpful.Kim B. | Expérience générale
Le client n'a pas laissé de commentaire.Angel P. | Expérience générale
I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.donna s. | Expérience générale
I had very good Service, and got everything I needed. Thanks to the salesman.Carl H. | Premières impressions
For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensiveRosemary G. | Expérience générale
Great serviceMaria b. | Expérience générale
Great store manager! He is always nice and helpful. Fast, quick and easy service!Juanita S. | Expérience générale
Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I tookcathy b. | Expérience générale
Will use uhaul storage if needed again.SANDRA L. | Expérience générale
Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!Dashelle C. | Premières impressions
really great service. the sales associate was super friendly and helpful. definitely will recommend this location!ANTUAN W. | Premières impressions
They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollarsmarquita b. | Expérience générale
Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.timothy c. | Premières impressions
Customer service was outstandingGeorge H. | Expérience générale
A BIG! BIG! BIG 10+ PERCENT %%% 10 % GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10 %GERALDINE H. | Premières impressions
customer service rep was outstandingGeorge H. | Premières impressions
Thank you staff were friendly and very helpfulDouglas M. | Expérience générale
I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.Hunter M. | Expérience générale
Staff was very helpfulPAUL B. | Expérience générale
Brian was the only worker who greeted me and was willing to help. His kindnesstyesha r. | Expérience générale
s/oKahlihah J. | Expérience générale
Pam was a big help with everything I needed.Michael e. | Expérience générale
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