Customer Reviews for U-Haul Moving & Storage of South End

2 474 évaluations

1415 S Detroit   Toledo, OH 43614
(Glendale @-Us Rt 24)

(419) 382-5155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(419) 382-5155

1415 S Detroit
Toledo, OH 43614
(Glendale @-Us Rt 24)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I needed to rent a truck over the weekend and this was one of the few places open Saturday and Sunday. I know you can do the 24/7 thing with your phone but I wanted to deal with people to ask them any questions I had. The lady that helped me was super friendly and let me know everything I needed to know.

Terri F. 
Évaluation :
5

The workers were excellent and very professional and fast…

RONALD M. 
Évaluation :
5

It was a pleasure to work with you.

Imani D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adiranna F. 
Évaluation :
2

I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.

angela g.  |  Expérience générale 
Évaluation :
1

The two U-Haul representatives at this location were rude and did not help whatsoever with the issues I was having with the app and with processing my payment. They literally stared at me the whole time with a condescending look and had an extremely sarcastic tone when speaking to me. Although I had my bank on the phone verifying my funds for the payment, there were issues with the self check in app and the payment would not go through. I ended up having to borrow the funds from my brother in law who happened to be there to let me use his credit card (embarrassing). I also witnessed them being rude to another U-haul customer who had issues with the straps on the hauler she had rented still attached to the car. The U-Haul representatives were very unprofessional by gossiping back and forth about the other customer with issues right in front of me. They were talking about how they weren't allowed to help her unless she paid for it. Ok- I understand the legality of not being able to physically help someone because of insurance issues. HOWEVER, one of the most important aspects of proper customer service involves COMMUNICATION. If the U-Haul reps would have given the customer a chance to explain exactly what she needed help with, they would have realized her only issue was with understanding how to correctly loosen the straps attached to her vehicle. My husband ended up helping the customer and both him and I were disturbed at the way the U-Haul reps treated her. Lastly, once the payment issue was processed and the U-Haul became available, the biggest mistake we made was trusting the rep who BOLD FACE LIED to my husband and I about the furniture dolly I had ordered for this U-haul reservation. She assured us it was in there and said she put it in there herself, so you can imagine how upset we were when we finally got to our storage unit after leaving this U-haul location.

Chrystal E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
2

Staff refused to help me at all with the potentially dangerous procedure of unhooking my car from the vehicle transport. They also tried to make me back the 26' truck, with transport, into a small awkward space, saying “we're not strong enough to move the transport into its parking space, so you have to do it”. I refused. I was able to find another customer to assist me with getting my car off of the transport.

SEBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
5

I use all the area Uhaul stores, and this one is the best.

Travis G. 
Évaluation :
5

Ann Williams was amazing got me in and out quickly and efficiently.

Donnell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob N. 
Évaluation :
4

The price is totally misleading. The advertised 19,95 $ was 41,00 $ all said and done, just to go 13 miles.

Mary B. 
Évaluation :
2

We rented a car hauler one way from Toledo to Detroit. It rang up as a two-day rental. I asked the person checking us out to change it to a two-day rental. She said that it's just how it comes up initially, and they would adjust to a one-day at the drop-off site once we returned it within the one-day window. At drop-off, they said this was not the case. I told them that's not what was presented to us at pick-up, and the attitude from the start was "too bad" -- the man there said specifically, "You ran your card and paid for it." The person at drop-off was rude and said 'I'm the owner, there's no one else for you to talk to," when I asked to escalate. When I called U-Haul, the woman kept repeating that there's only two-day for one-way rental and said that the pick-up site was a corporate location and they wouldn't tell someone what I explained to her. When I told her I was offended that she's basically calling me a liar, she said anyone who calls me back is going to say the same thing, then said "Goodbye" and hung up on me. So awful! If this is how UHaul does business now, hello Penske or some other rental place!

Tammy B. 
Évaluation :
5

Friendly efficient staff

AARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda L. 
Évaluation :
5

The Receptionist was very nice and friendly.

Linda P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Continue being helpful as you are. Thanks for your service

Francine B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stenneth A. 
Évaluation :
5

The young lady was very polite and helpful and very knowledgeable about her job and her coworkers was very helpful. Had a great experience here thank you.

Laquana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Z. 
Évaluation :
5

Merci

Rory F. 
Évaluation :
5

General Manager was great! Appears to be a dedicated and hard working member of your company.

Michael K. 
Évaluation :
4

The van was clean and ran well. It made the move a lot easier.

Michael B. 
Évaluation :
5

Lost a black purse. Please please contact me if you find it

Angela Gall G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
4

The central call center did not schedule the appointment for the time we discussed. This was the 3rd time using the central call center and each one was a disaster. I suggest consumers be able to call store locations directly for scheduling and product information. The store did accommodate and do the installation which I appreciated very much.

BETH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEETRA M. 
Évaluation :
5

Nothing you guys did excellent

Eli B. 
Évaluation :
4

Nothing service was great!!!

Latonia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abram O. 
Évaluation :
5

Keep up the good work!

Imani D. 
Évaluation :
5

You just keep on with what you are doing. I appreciate the quality of the work from you.

Imani D. 
Évaluation :
5

Volt outlet didn't work and smelled like smoke

Kyle K. 
Évaluation :
5

Great customer service!

Jerome M. 
Évaluation :
5

Great experience. Thank you.

debra R. 
Évaluation :
5

Great people

THOMAS C. 
Évaluation :
3

Provide a detailed receipt with all charges and send it to email when you say you're sending it. i never recieved a receipt. Called 3 times put on hold for long periods of time so i gave up.

KAREN F. 
Évaluation :
2

The attitudes of the employees was appalling. The woman who “helped” us came to hook up the trailer with a lit cigarette in her mouth and was less than communicative and helpful with the entire process. This interaction alone ensured I will think twice before giving money to Uhaul again.

James A. 
Évaluation :
3

Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.

TAYLOUR U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard j M. 
Évaluation :
5

Awesome customer service lady was very helpful 👍

Usevio T. 
Évaluation :
4

You changed locations last minute Gave incorrect information at time of reservation

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel c.  |  Expérience générale 
Évaluation :
5

Extremely friendly agent

Maureen Y. 
Évaluation :
1

I have used your services at least 6 times in the last three years, but after today never again. See the account notes i provided to customer service. I had nothing but problems with this rental and i am furious. I would like a refund on the mileage and fuel charges. This was an unacceptably poor experience.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Keep doing what you are doing. You made moving a lot easier with your friendly, outgoing and professional manner.

Imani D. 
Évaluation :
3

I had broken frames from my degrees. My u box was early so I'm definitely grateful for that. My uhaul box experience was all over the place I visit the place 9 times. Dates were wrong so I got rushed at the end. Extra charges was add that I had to keep showing

jla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

Pleasantly surprised. Staff were helpful and online booking makes the experience fast and easy.

Abby K. 
Évaluation :
4

Keep doing what you are doing...

DOUGLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey L. 
Évaluation :
1

The worker at the South Glendale location was rude, not helpful, and I will never use uhaul again because of it!

Jason T. 
Évaluation :
5

Keep everything the same. I had a wonderful experience with everyone at this location.

Imani D. 
Évaluation :
5

Friendly helpful staff.

David N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

Manager at that location was / is VERY arrogant, argumentive and absolutely uncaring. She also flat out lied about the number of days I was to be charged for the rental.

Stephen K. 
Évaluation :
5

The staff were friendly and professional. A solid experience.

Aaron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen U. 
Évaluation :
5

The employee, I dealt with was understanding of what I needed and her willingness to help me backup a trailer was beyond kindness.

Starling T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiran T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
1

I was NEVER told when I rented the trailer that there would be an after hours fee for dropping it off after they closed. I do not have a smart phone. In all the years I have rented from you, I have never been charged any kind of after hours fee. In fact, I had rented a trailer on Friday, July 9th from a different U-Haul location, and they did not charge me an after hours drop off fee. The girl I talked to today was very arrogant. She simply didn't care. I am renting a trailer for this weekend. I have several more reservations over the next several months. If I am charged this fee again, I will cancel those reservations. There are many other places I can rent a trailer from besides U-Haul.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
1

Tell the customer you'll be closed if they return the vehicle after a certain time AND how to return it through the uhaul app. Horrible experience. Will not use again and will not recommend.

Emily A. 
Évaluation :
1

I waited in line for over an hour and then when I got to the front the lady had no idea what to do and I didn't even get the gear that I paid for since there wasn't any information on that, but I paid for it.

Amanda O. 
Évaluation :
1

I received the world's worst customer service.

Terricka E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela G. 
Évaluation :
2

The cashier was very rude. I tried to sympathize with her as it looked like she was very overworked however she was just very snippy with every question I had. I was going to rent another vehicle after I returned my pick up truck but I decided to go somewhere else after how rude she was being.

Jocelyn P. 
Évaluation :
5

The two women their were very nice and friendly 😉😉

luketha b.  |  Premières impressions 
Évaluation :
5

Nothing. Everything was perfect

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
1

The representative that assisted my return was rude and unprofessional beyond words. Like I was looking for someone to jump out and say it was a prank. Ridiculous!

TRammy G. 
Évaluation :
5

Our representative was very nice and professional

Alyce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Thank you for renting to me I had a nice time at Cedar Point and the Fremont Ohio antique car festival. Thank you.!

Loretta B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AYLA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

i find your 0,99 a mile bull shit

Jack W. 
Évaluation :
5

Kept the same

Yehia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
2

I specifically said prior to renting that I did not want the rental put on this charge card, I returned the van 21/2 hrs later and without my consent it was put on that card. When I said something it was a snide remark of being my fault. And the mgr was super irritated when I said to back it out. Also that I'd get a confirmation of it nothing so far. They clearly don't like white people at this location!

Sandra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica H.  |  Expérience générale 
Évaluation :
4

Lower rates is always good.

PETE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy g.  |  Premières impressions 
Évaluation :
5

Great and friendly staff, went out of their way to make sure everything was perfect. Will definitely rent from this location again!!!

MERRILL DEAN F. 
Évaluation :
5

Great service!!

JOHN M. 
Évaluation :
5

Manager was awesome.seamless and professional

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN DANIEL S. 
Évaluation :
4

The staff was very helpful and easy-going! 🙂

Latesha C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caitlin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen B. 
Évaluation :
1

Rude staffing

Kristina T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ericka S. 
Évaluation :
5

The staff was quick getting the rental in and out. The only issue with this location is that the parking lot entrance could be smoother to get I and out of.

Jeff A. 
Évaluation :
5

Great service

Douglas B. 
Évaluation :
5

Employee Billy was great and made sure we had a great experience. Merci

Dan H.  |  Online Move In 
Évaluation :
5

Merci!

Erica T.  |  Expérience générale 
Évaluation :
3

The staff was some times rude and I didn't like how my rate keep going up.

Shanda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat B.  |  Expérience générale 
Évaluation :
5

The girl was friendly and explained everything well . Polite and the process went fast.

JODIE L.  |  Premières impressions 
Évaluation :
4

Merci!

Erica T.  |  Premières impressions 
Évaluation :
5

The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with

Erin B.  |  Premières impressions 
Évaluation :
5

I had very good Service, and got everything I needed. Thanks to the salesman.

Carl H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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