Customer Reviews for U-Haul Moving & Storage of South Fort Myers

9265 évaluations

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Make sure each location knows what the other location has done with the U box in there systems !!! Had to do a lot of traveling to figure out where the box really was!!

Pam L. 
Évaluation :
5

Work on the app for dropping off. 2x now I can't get it to work right.

GUY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
4

I was disappointed with the fact that I was charged an extra day when I brought the trailer back when the location first opened the following morning instead of the night before prior before closing

Frank I. 
Évaluation :
5

Our Go To location every time!!

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

App was a little confusing

Darrin S. 
Évaluation :
5

It was expressed from employee that when making online reservations that the system can overbook. It resulted in a dolly not being available and charged for it when it was not there

Michael W. 
Évaluation :
2

If one rserves equipment on line, pays for it, is a repeat custommer why does he then have to wait in line, and spend another 15-20 minutes verifying all that was previously confirmed. Also, when I reserved a trailer for an 8 hour period, why after 4 hours and 20 minutes I was charged for another day charge. The quote was for a trailer from 9am to 5pm, I returned it at 2:20pm and was charged another day of 18,95 $. After 15 minutes of arguing with manager the additional charge was waived, not acceptabl!.

Guido A. 
Évaluation :
4

Very fast in and out drop off. Very efficient.

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
5

worked with several different folks and all were friendly and helpful

Douglas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

salvador M. 
Évaluation :
4

check for maintenance issues more regularly.

Bob C. 
Évaluation :
5

U-Haul national customer service was miserable. U-Haul moved my reservation to an alternate location without calling me as specified. I was unable to reach customer service by phone (after 45 minutes of waiting). I ended up canceling my initial reservation online and rebooking at this location. Why don't you just drop the whole "limited availability" ruse? The local guys were great, though.

Brian L. 
Évaluation :
5

This was an excellent experience all around. I tried to check in online, but the website was very slow to process, so I went to the counter to check in and it went very smooth and fast. The 20ft truck was in great shape and very clean. Checking the truck back in was very smooth and quick. I would highly recommend this location due to the great customer service and huge inventory.

ANTHONY M. 
Évaluation :
5

Too Long waiting on phone

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph T. 
Évaluation :
3

When I Make a reservation at a certain place that's where I want to pick up my equipment not 15 miles away. Then when I get there they don't even have the trailer that I was looking for. They had a bigger one I was told I was going to be charged at the smaller rate but that didn't happen either

Steven George W. 
Évaluation :
5

My last rating of U-Haul, same equipment same location, would have been much better and a better experience if someone had explained at that time that going past the allotted contract would just extend it, no problems. Last time I was going to be late but calling in to extend the time proved impossible. This time I asked in advance, was told it was no big deal so I didn't have to worry.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE B. 
Évaluation :
5

Make this your model for other sites to follow

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heshla A. 
Évaluation :
5

Repeat customer at this location. Dedicated UHaul facility. Very helpful and pleasant counter agent. Had used the app to pre-register info and upload license so pick up was a breeze.

KEVIN K. 
Évaluation :
5

Especial service

Pavel S. 
Évaluation :
4

George checked me in, he corrected my email address and I received my Receipt

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
5

Very fast and efficient drop off took care of everything for me no complaints had great service would use them again.

patric B. 
Évaluation :
4

Where the improvement could take place, is on your roadside assistance.

Harlan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESBOYD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
1

Charged me 2x for a deposit old lady was very rude

Jaydira V. 
Évaluation :
5

They need more help in the office there was a lot of people there when I returned my rental so I had to wait a while

TEARLE H. 
Évaluation :
4

Trailer tire went flat after loading car! Went back the next day and Sammie was the man!! Changed it right away. Thanks Sammie

GARYL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
4

Don't overcharge for fuel and make clear on drop location

APRIL R. 
Évaluation :
5

Our u haul was super clean and the customer service was great

Jan W. 
Évaluation :
4

It wasn't explained to me that there were a certain amount of miles that I was paying for. An extra 64 $for going over mileage was unexpected and I wasn't very happy about that after already spending 511 $for the truck and 117 for the car tow.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alden S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza R. 
Évaluation :
5

No improvements necessary. The drop off site was easy and fast. The service person was friendly and helpful.

Patrick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSPEH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON I. 
Évaluation :
5

Seems like there was a management change at this location, because everything had improved. Merci.

Owen T. 
Évaluation :
5

Great service, but difficult to get through by phone. Everything worked as planned and we would use this moving method again.

linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
5

I would just like to extend a heartfelt thanks to SAMMIE at this location! Sammie provided me with excellent customer service! The process was quick and easy and Sammie provided it all with his great and friendly smile! We will definitely be going back to this location for any future needs. Thank you! ~Sheri :)

Sheri A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Argentina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara A. 
Évaluation :
3

Mobile check in was not time saving. It actually cost me 20 minutes if my 2 hour rental.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga C. 
Évaluation :
5

Very good

RUBEN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

I want to thank the Ft. Myers, Florida staff for making my landing transition go great!

JOSEPH N. 
Évaluation :
5

The check in process is always very long. No fault of the people that work there, except there should really be like 5 people working on a morning shift instead of 2. Besides the lengthy check-in, some of the things are way outdated. Why on earth does having my Mothers name phone and address in Michigan matter?? I didn't even give the correct info… this is a worthless step in my opinion. I had originally scheduled a small truck and online check in. However when I got there, I realized the small truck doesn't have a ramp and I needed one, so I had to go inside to see about changing my rental to a 10' truck. None of my info from my online check in carried over so it was like starting from scratch. I feel this could have been avoided, but realize that I selected the wrong truck so it is what it is. All of the people that I had contact with at this location were friendly and helpful, but the process just took 40 minutes to get my moving day started.

Kevin M. 
Évaluation :
5

I love the Staff here!!! Judy is Amazing along with Michael this is a great Team and Superior location as it's in the center of Fort Myers keep up the Fantastic Work!!! Five Stars ⭐️⭐️⭐️⭐️⭐️

Kahrhon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brien C. 
Évaluation :
4

there were a couple of small clips (or rings) missing inside the trailer for tie downs

PETER D. 
Évaluation :
5

Love U-HAUL.

Gregory J. 
Évaluation :
5

Friendly and helpful service. Pre-fill the forms online and will save you a lot of time, it works very well.

Luis E. 
Évaluation :
5

Very efficient

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANIERA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilma R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tona H. 
Évaluation :
5

I always do business at this location because they have all the equipment and supplies. Also the staff is excellent!

Bruce R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NADIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

The trailer hitch could have been tightened a little more.

Samuel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB N. 
Évaluation :
5

Very friendly and happy employees. A nice atmosphere

charles S. 
Évaluation :
4

This process was a fiasco. I filled out all online information required, received verbal and written confirms, BUT 1st location had no truck, claimed reserved truck at 2nd location, 2nd location had a truck but was reserved by someone else, finally went to Cleveland Ave location and got one. Computer system was useless, no updated info at any point. Will never use Uhaul again even though woman at final location knew her business and got things fixed.

Brenda B. 
Évaluation :
1

You moved my pick up location miles away and in traffic on us41. It cost me time and miles. I had to extend because it. You may have lost a customer.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Expérience générale 
Évaluation :
2

It was one person and a line of 11 people in front of me. I have reservations done online, and all I had to do was pay. The place was dirty and no waiting area. The lady on duty was doing the very best she could Put in Self Serve Koist. What can that cost? Need self serve counter and computer period. Put your CC in and done.

KATHRYN J. 
Évaluation :
5

Nothing. Nigel was fabulous and the equipment return process was super easy and fast.

Mark D. 
Évaluation :
5

Keep them clean and safe

Dave L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHALLEN B. 
Évaluation :
5

Everything went smoothly

Diane M. 
Évaluation :
4

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Erik J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn K.  |  Premières impressions 
Évaluation :
3

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Diane M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe o.  |  Premières impressions 
Évaluation :
3

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

TRACY F.  |  Premières impressions 
Évaluation :
5

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael M.  |  Expérience générale 
Évaluation :
5

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle b.  |  Expérience générale 
Évaluation :
4

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H.  |  Expérience générale 
Évaluation :
5

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Merci

ANDRE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Expérience générale 
Évaluation :
4

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah T.  |  Premières impressions 
Évaluation :
5

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDAL J.  |  Premières impressions 
Évaluation :
2

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ames G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre G.  |  Expérience générale 
Évaluation :
4

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Dolores B.  |  Expérience générale 
Évaluation :
5

Great prices. Safe & secure.

BRADLEY O.  |  Expérience générale 
Évaluation :
4

There was no lighting in the storage room it self.

Gary P.  |  Expérience générale 
Évaluation :
5

Thanks

Yvonne F.  |  Expérience générale 
Évaluation :
5

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

JACK B.  |  Premières impressions 
Évaluation :
5

This business just does everything right. I can't think of a single criticism.

Laura J.  |  Premières impressions 
Évaluation :
2

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.

Carlos V.  |  Expérience générale 
Évaluation :
5

personnel amical

Janie G.  |  Expérience générale 
Évaluation :
5

nice friendly service

Janie G.  |  Premières impressions 
Évaluation :
1

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Volé

ROBERT C.  |  Expérience générale 
Évaluation :
1

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

ROBERT C.  |  Premières impressions 
Évaluation :
5

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Alan L.  |  Premières impressions 
Évaluation :
5

Great people! Very helpful

Anthony H.  |  Premières impressions 
Évaluation :
5

Great service great hospitality everyone was kind and very very helpful

Kevin G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page