Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Évaluation :

5

Just one thing the rental seemed to be dragging maybe needs service. Also check out mileage did not match what i saw when i turned it on and i had them adjust. Not cool

Évaluation :

5

nothing

Évaluation :

5

More thorough cleaning of trucks would be appropriate. Residue of liquid solution used to wipe down interior still very obviously visible. though many surfaces gunny and sticky. Steering wheel sticky and tissues stuffed up into the seat belt retractor. The first truck I was given had its engine light come on before I even left the rental lot. It was replaced with another truck with only a quarter tank of gas, developed a flat tire requiring road side assistance and its engine light came on as well eventually. Both trucks had considerable levels of damage to the degree that I felt the need to photograph the exterior to eliminate any discrepancies over old damage.

Évaluation :

1

My husband picked up a 15ft. truck with an attached trailer, drove 2 blocks and the truck stopped running. He was unable to speak directly to anyone at the location, having to go through corporate for road-side assistance and then towing. During this time the truck was stopped in the left lane on the busiest highway in Ft. Myers, where the police insisted my husband had to stay with the truck and trailer until the truck was towed. The tow truck driver phoned my husband to tell him his ETA, but then proceeded to state he was only going to tow the truck not the trailer. The tow truck did end up taking both in the end. At no time did anyone from Uhaul offer to come stay with the truck or give my husband a ride. He was told once he was able to leave the scene he could come back to the location and they would try to get him another truck and trailer. My husband was stuck in the road with the broken down truck for over two hours while we had hired movers who were at our home and we were being charged by the hour. I had to leave our home to go to the original location where I was going to try and speak directly to someone, which I did. After a heated discussion with Eli, he set me up with a new truck and trailer, which was very helpful, but my husband was still stuck with the original truck and trailer unable to leave as he was waiting on the tow truck driver. Ultimately, I had to have a friend come pick my husband up and bring him to the location where he had left his car when picking up the truck. Per the road-side assistance person, there was no oil in the truck which caused the engine to seize. When I asked Eli how this could possibly happen, he replied that the vehicles are serviced somewhere else not at the location of pick up. We needed to be out of our home completely the day of rental as we had closed on our home. I had to call out of work for the day to assist with this unacceptable fiasco. When I spoke with a female from corporate, I asked her if this rental was going to be free now, she stated absolutely not. Once receiving the truck we only had it for no more than 3 hours. I am beyond disappointed and disgusted with the overall handling of this situation. At a bare minimum, we should not have been charged for this rental for all our inconvenience, stress, lost wages, and having to pay our movers longer than we should have. I will NEVER recommend Uhaul to anyone again! Kristen Michels (262)308-3849 nursekris10@yahoo.com

Évaluation :

5

The staff was very welcoming and helpful. The public room is always well stocked and neatly arranged. It is refreshing to deal with a staff so competent these days. Cudos to all of them.

Évaluation :

5

Excellent service à la clientèle. The staff will go above & beyond to try to satisfy. Thanks guys for a smooth rental experience!

Évaluation :

5

The staff that runs this location are always quick and efficient. If you check in online and upload your driver's license photo in advance it will help the process go much faster.

Évaluation :

5

Everything was great!

Évaluation :

3

I was very disappointed with the wait time. I had a 9am reservation on Saturday morning and found the counter 6 people thick. I was 15 minutes early. I was finally waited on at 9:15. Basically, a 30 minute wait. A man in a different color shirt. (green versus brown). Walked in and apologized for the long wait. He yelled, “sorry, but some people don't want to work”. I guess someone called off. After getting through the line 20 minutes later, I went outside and in the parking lot was the same man in the green shirt. He was just standing there… apparently “managing the parking lot”. Basically, a parking lot general. A competent manager sees need or problems and adapts to minimize problems. This parking lot jockey was not adaptable to minimize problems.

Évaluation :

5

Entire rental process went very well!

Évaluation :

5

Perfect...No hick-ups

Évaluation :

3

I was scheduled to pick-up my U-Box on April 23. When I arrived they did not have the truck w/ hitch that I had discussed with reservations. I rescheduled for the following Saturday morning (April 30th) and returned truck and empty U-Box before noon. Later that day, I received a bill for $100+ for May storage. I've asked Discover to contest that charge as all of my business was completed in April. Disappointing and unresolved as of today, May 12th.

Évaluation :

5

The facility was great, the after hours drop off was horrible nightmare.

Évaluation :

5

Street side front corner running light was held in place by tape. Both Ft Meyers and Kalamazoo teams were wonderful. Most friendly and helpful. Thank you all.

Évaluation :

5

All in all an excellent experience. Great and helpful staff.

Évaluation :

5

Staff was attentive, informative and efficient. Have checked in a couple of times and had great experiences.

Évaluation :

5

Great drop off

Évaluation :

3

good system

Évaluation :

4

Gas question on 3/8 of a tank. How many miles per gallon should you approximately get on a 20 foot truck

Évaluation :

5

Tucson to Florida…one month storing in Fl. Will always recommend UHaul!!! Fantastic experience!! From drivers to phone reps…all great people to work with!! Well done!!

Évaluation :

4

Long wait line.

Évaluation :

4

My rental pick up location was moved from Naples to Fort Myers. I was never notified. Had to drive two hours round trip to get my rental and drive it back to my move site.

Évaluation :

5

Everything was perfect. Thank you!

Évaluation :

5

Not much. Were courteous, prompt, clean ready trailer👍

Évaluation :

5

Good quick service.

Évaluation :

5

The guys were beyond great. They were super helpful and got us on our way in under 2 minutes!!! Awesome

Évaluation :

5

Very professional and helpful despite being extremely busy.

Évaluation :

1

Told me they had no truck for me after I had a reservation. Had to settle for a 15 foot truck instead of the one I wanted and make 2 trips and pay for the extra mileage

Évaluation :

3

The dolly was too thin and car did not fit on it. Front bumper cover clip came off car while trying to load it

Évaluation :

4

Quicker check in. I did the online check and still waited.

Évaluation :

5

Service people were Great, really helpful, can't say enough about the people I rented from in the Fort Myers location!!!

Évaluation :

1

Terrible customer service your app doesn't work and this location doesn't follow through.

Évaluation :

4

I gave the attendant my quote sheet and she processed. I then went to get gas a couple of blocks away with trailer in tow and looked at my nsheet she gave ne and noticed I weas charged 70 more than quote. Went back to place and other person was able to make properpaperwork. Lost about 1 hr of time.

Évaluation :

5

Uhaul has got great service I rented a 6'x12' trailer and pulled it from Ft Myers Fl to Louisville Ky I had a flat in Beachgrove tenn an Uhaul s roadside assistance came and changed our tire bc and got us on the road in a hour half which was much appreciated I thank your service is good as any service could be I will only rent through Uhaul because they have good equipment and customer service that is fantastic that's for making our experience a great one.

Évaluation :

5

keep up the good work

Évaluation :

5

Fast and friendly people. Barry P

Évaluation :

5

Great people at this Uhaul location, been doing business with them for years

Évaluation :

5

I found a bag of weed that someone left in the truck. Might wanna check the cabs a lil more thoroughly.

Évaluation :

1

I was told that because he was the only one there I can come back in a week and get a cheeper price. Hahahaha. When I got there there was other people there.

Évaluation :

4

The gentlemen who attached the trailer to my car were great! Friendly and helpful. Front desk was also helpful. Overall a great experience, will use again/

Évaluation :

3

Only reason I gave less stars is because the unit I reserved was no longer available and had to go with a much smaller one and they are charging me more than what it was for the larger one and more than what it's advertised for.

Évaluation :

5

Both when we got the storage unit and when we vacated it, the people working at the location were friendly and helpful.

Évaluation :

5

Extremely friendly and helpful!

Évaluation :

3

The main problem is that we could never use the big door, always blocked by other pods, trucks, etc. My husband had tools and we're heavy so that was VERY inconvenient, and when asked about it, staff just replied that they didn't have anywhere to put stuff and the had other spaces they could have used. Also my card had been hacked and charged me 15 late charge instead of notifying me. And paying 95 a month for a small space was just too much considering other issues.

Évaluation :

4

The reason why I said no to the lighting was because of the fact that the lights upstairs where my storage unit was does not stay on for more than 5 minutes and you have to keep going down the other way to send hit the sensor so the lights will come on other than that my experience with you was good and I would recommend you to other people but maybe you might want to do something about the upstairs light so when the lights come on they stay on until like 5 minutes after people are done something like that.

Évaluation :

3

Lacked security gates I am used to. I it did not look swept out.

Évaluation :

5

Only downside was being able to contact the facility directly. 99 % of the time was only able to reach call center.

Évaluation :

5

I love you guys and thanks for the service, and I already talked to my friends and my family the excellent services you gave me

Évaluation :

5

The workers were fantastic everybody they have on a crew went above and beyond I put yes to as well let’s but actually inside the storage it didn’t have light and was hard to see to the back other than that it worked fine and I would recommend it if you’re looking for storage

Évaluation :

5

The workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!

Évaluation :

5

The maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !

Évaluation :

4

The only issue is my security card for after hours doesn't work. I've had it replaced once and still does not work correctly.

Évaluation :

2

The girl that works there is very rude and made my experience awful

Évaluation :

4

Would recommend with the only problem being the rent. Didn't expect it to go up twice since April.

Évaluation :

5

The people here are very friendly, helpful and professional. This is a very clean and well maintained facility.

Évaluation :

4

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Évaluation :

3

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Évaluation :

3

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

Évaluation :

5

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Évaluation :

5

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

Évaluation :

4

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Évaluation :

5

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Merci

Évaluation :

4

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Évaluation :

5

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

Évaluation :

2

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

Évaluation :

4

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Évaluation :

5

Great prices. Safe & secure.

Évaluation :

4

There was no lighting in the storage room it self.

Évaluation :

5

Thanks

Évaluation :

5

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Évaluation :

5

This business just does everything right. I can't think of a single criticism.

Évaluation :

2

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.

Évaluation :

5

personnel amical

Évaluation :

5

nice friendly service

Évaluation :

1

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Volé

Évaluation :

1

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Évaluation :

5

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Évaluation :

5

Great people! Very helpful

Évaluation :

5

Excellent service on a no notice hot late in the day Sunday.

Évaluation :

3

The staff was remarkably helpful

Évaluation :

5

Great service great hospitality everyone was kind and very very helpful

Évaluation :

5

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Évaluation :

5

👍

Évaluation :

1

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don't work anymore. Seems nothing can be done about 160 dollar wires?

Évaluation :

5

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Évaluation :

5

awesome - great customer service

Évaluation :

4

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Je les recommanderais sans hésiter!

Évaluation :

5

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Évaluation :

5

Great service

Évaluation :

5

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Évaluation :

5

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Évaluation :

5

Was very happy with the whole process. The staff was very friendly.

Évaluation :

5

staff helpful, efficient and friendly

Évaluation :

4

Kristen could not have been more helpful

Évaluation :

5

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Merci.

Évaluation :

5

Very satisfied....

Évaluation :

5

Great Service

Évaluation :

5

Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Merci

Évaluation :

5

The guys were courteous and accomodatong.

Évaluation :

5

Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Good Customer Service

Évaluation :

4

Like it.

Évaluation :

5

The staff were very kind which is most important to me, going under the stress of moving. Merci.

Évaluation :

2

Frais

Évaluation :

4

I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Évaluation :

5

Everyone was very courteous and very helpful.

Évaluation :

5

Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Évaluation :

5

Excellent service!!