Évaluations des clients U-Haul Moving & Storage of South High Point

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Over charged me.

Casey is awesome !!!

Very freindly and helpful staff. That went above and beyond.

Great location. Convenient and clean.

Not one thing!!! Kenyata James was absolutely fantastic.

Three things. 1st. No airbag. 2nd. Left front break grabbed first. Not good. 3rd. Lastly I have to question pricing. How does a smaller truck rented for fewer days, costs more than a big truck and a car carrier for more days. Been very impressed with U-haul for quite a while. Might have to reconsider after the last charges.

entire process was quick and easy!

Keep up the good work! Tirece is awesome! He is knowledgeable, courteous, efficient and friendly. He is also very patient with answering lots of questions. I have rented trucks from this location multiple times, and I'm always pleased with the experience. :)

Thanks for the help

I had a great experience booking and picking up the equipment. Everything was organized and went smooth. However, I believe that the odometer was read and document my incorrectly. I was charged for 45 mins when I know based on my GPS that it was significantly lower. I paid for the 45 miles but want to bring this to your attention for further review on this process to ensure this doesn't happen to anyone else

This was a great experience.

Process was easy online. Staff member at check in was fantastic as was the staff member when I returned the truck. I was extremely impressed and satisfied with my experience.

Good customer service, very accommodating.

The staff at this drop off location were very friendly and knowledgeable. Great experience.

The truck drive is bad.

The rep at the store was knowledgeable, patient and well informed with the equipment on the in's and out's of the rental as well as the return. He was courteous and made sure we needed the exact amount of mileage to avoid any overage. However, the restroom didn't have toilet paper in it but that was minor. Compared to the service it was exceptional. These are the type of people you want to represent your brand U-haul. Great job...see you on my next rental if I need one this is my go to location compared to the others in the area this location is the BEST ONE by far.

Quick in and out, friendly and helpful

Great experience. No problems.

Please provide hand carrier makes moving easier

I originally had a 7am self-pickup in Greensboro, when I went to pick up the truck, the app said I had to wait until 9am when they opened. I contacted customer service and they had to find me another truck in High Point, over 20 miles away. Customer service was great, but the truck needed some front end work. It vibrated going down the highway.

Check tires for correct pressure before renting trailers.

Very friendly bunch of young folks working at this office. Kudos!

Thank you for the rental service. The entire experience exceeded my expectations. The new cargo van was easy and comfortable to drive. Also, we were running late on the return service. Tirece assured us that the return on the next morning was not an issue. The rate included our mileage and a lower per mileage overage which became equivalent to our original special 19.99/day.

The vehicle ran fine and was clean but the service engine light was on when I picked it up and remained on throughout the rental. I failed to tell the folks at Uhaul when I returned the vehicle. The truck had 119k miles on it.

Go down on rates per mileage

My experience with U-Haul is always 100% And I recommend us to anyone wants to do it on their own

Great service and trucks are always clean and run good. Available inventory is also good.

Representatives was knowledgeable and courteous

Great service keep it up!

No comment at this time

Just keep up the good work! The employee were friendly and courteous

Soon as I pulled up into the lane the young man quickly closed out my return emails my receipt and took the trailer off. It probably wasn't even 5 minutes. I was very happy with this smooth experience.

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

Rented a storage unit & cargo van - wonderful experience!! Van was like new & very clean. Storage facility was clean, well-lit & seems very secure. First month free & free lock & no admin fee makes it a better deal than most other facilities out there. Only negative comments would be that we were given a unit a fair distance from the loading dock even though plenty were available closer, so not sure why this was done. Also, check-in staff member could have given better explanation on using building access codes & overall process. She also charged me for vehicle insurance when I stated I didn't need it. Will have to see if credit is applied... But overall - 5 stars so far! Thanks Uhaul.

Miss Miller and her staff were very professional both times I rented a trailer from their location.

Staff was courteous and professional. Will definitely use again.

Exceptional customer service both at checkout and check it.

Clean and fast service

Fast and friendly service both picking up and returning the equipment!

The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.

original contract was p/u Boone NC Uhaul. They called me the day before and recheduled my pickup to Bristol Tennessee. 4 hours out of my way. Went with Uhaul of South High Point, Great JOb!! Will never use UHaul of Boone (hiway 105) again!!!!!!!

Nicole was very helpful!

Very helpful staff

I paid for 2 days but only used one day. Would there be a prorated refund for the unused day?

LaToya was awesome! Amazing customer service! She went above and beyond to help find the correct size truck we requested.

The service was grade A. The staff was friendly professional and helpful. The lady at the desk was efficient engaged and willing to answer all my questions.

This location was very helpful, however, because of my above mentioned experience, I will still never use Uhaul again.

N/A

Had to call several times to confirm when my Uboxes were to arrive and staff did not seem to know what they were doing. I was told a day and time but on my confirmation it listed only 2 of my 3 boxes. When I called to correct the error I only got an answering machine and left several messages. Uhaul still only pulled 2 of my 3 boxes despite my efforts. Thankfully i finally reached the uBox driver and made sure she knew I needed 3 boxes. My uBoxes they were 4 hours late due to this error and 'traffick'. I had movers scheduled to help me but because my boxes were SO late they were unable to help me. I ended up having to unload myself. I have moved with Uhaul now 5 times and this is the worst experience I've had. The service seems to be VERY dependent on the local Uhaul staff and this staff amens me want to never use Uhaul again.

I would not recommend renting from Uhaul to my worst enemy. The customer service was by far THE WORST I've ever experienced, but what do they care- they already have your money and in my case, coming from such a rural area, I had no other options and they took full advantage of that. I was only notified that the auto transport we had reserved was not available the day before our long distance move and uhaul's solution was to have us drive another 25 minutes one way to pick it up at a location that had extremely limited hours. They did not offer any sort of apology for the inconvenience, let alone offer anything to offset the time and money spent on gas driving there in a 20 foot truck. Unless you'd like to add extra stress, costs, time and energy into your move, DO NOT RENT FROM UHAUL.

Tyrese at the Trinity location in High Point NC was very helpful the night we picked up the truck, reserved a storage unit AND again the next day when we returned the truck. He helped out very quickly when we found the original unit we had reserved was too small and without any hesitation moved us to a larger unit without delay. Whoever brought him onboard made a very wise decision. Keep him around, he's a great representative for uHaul!!

Nice friendly definitely going back in the future. ??

I rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.

The truck was clean but the the truck was running roughly and shaking and dragging over the roads and I didn't like it at all.

Expected a better level of cleanliness, especially in the times of Covid. I was alone in truck for a day. My husband road in passenger seat the next day- h put an extra water bottle in console area, only to retrieve it with old sticky gummy worms on it. Yuck! The passenger window had sticky stuff on the inside( I thought I was outside debris before he informed me). Then, the passenger side door pocket had old used face masks in it. There were sticky spill drips and spots under console and emergency tool kit( I found when cleaning for return). Also, there was NO way the back had been swept or mopped. My feet crunched as I loaded stuff. Someone forgot or missed cleaning/ inspecting this truck- at least on passenger side and back. This is not my usual U-Haul experience. I know mistakes happen, but I expected at least the usual level of cleanliness; especially in times of Covid.

The customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.

Owner Nicole was very sweet and very respectful

The only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!

Was a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.

Friendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.

Was treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking

I received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner

Super helpful, very friendly, the way customer service should be

Only problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet

very nice

The gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).

Very nice facility.

Nicole was very professional and accommodating.

Very clean

Initially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!

The young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional

The staff at the U-Haul office in North Carolina was very professional and helpful.

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.

Thank you for your helpfulness and kindness. I will be back when I need your services again. The people at the Trinity location are awesome. Again thank you.

Manger there was very arrogant and bad at his job for misinforming me or information and was rude when I when back to handle after trying 4 or more time to contact them. I dont not recommend

Great Service.

I did not visit a storage facility had a driver *Sabrina" drop off & pick up a Ubox from my house. She was an excellent representative, very professional + knowledgeable & an asset to your corp.

The facility was great but half the time I went the doors were still locked and had to wait 40 min once before someone had a key to open the facility doors. Very poor staffing

Not Justin’s fault BUT this time u haul has failed me. From wrong location to broken things. Lack of communication & I over paid for very bad service.

Good.

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Uhual over charged my card $1800 and is still trying to charge . Calling in is no help and constant transfer of calls they are thieves. Better off buying you own moving supplies yourself!!!

Did not visit facilities but had ubox service and it was great! Didn’t want to answer “no” But no other option

Ms Moore and her staff is very pleasant. And will work wit u. Thank u guys

I rented one unit and being disabled was given a unit convenient to the door. I asked for an additional larger unit and was given one that I couldn't access due to construction. Won't rent ther again!

The service I received was excellent ! I’m really appreciate the month free promotion in the storage service !

I was very impressed. Great customer service and the facility is super clean

A 24 hour enrty with passcode would be so much more convenient....for customers as well as staff.

the only thing that will make this location better will be when you have 24 hour access to your units! :D hope its soon :)

Helpful friendly staff. I was early for my reservation and was alone in the showroom for at least ten minutes. The young lady was getting my U-Box ready. Happy with the service otherwise!

They were great!

Uhaul has been a big success for my move.

My moving experience went well and would recommend to my family and friends.

One of the employees almost charged me 100$ when I went to pay and they couldn’t find my ubox for over and hour so I had to come back the next day. Other than that they were good. Just frustrating tho

Tried to over charge me for the truck

I had issues from day one. I ordered a cheaper unit and was put in a more expensive one. I had an issue with the manager Justin. I complained to the owner and corporate. No response.

Excellent facility!

Unit arrived on time. Reasonable price.

The High Point representative orchestrated the delivery and pick up of our Uboxes and made sure we were well cared for. She perform in manner that was professional and personable. 10 out of 10 stars!

Justin was always super friendly and helpful.

Great service and see y’all next furniture market thanks again