Évaluations des clients U-Haul Moving & Storage of South Jacksonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Jacksonville

Cote générale :

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Curtiss K.
Évaluation :

I was given 3 total locations to drop of my trailer and one of them was 40 miles away, the second could not take my trailer after being told they could and this final location had absolutely poor customer service and I was placed on hold for over 30 minutes. After I actually spoke to a person they didn't know any information and needed to ask a manager when it was a simple question of... does this location accept trailer's

jamie M.
Évaluation :

Advertise reservation only would be great.

MARK K. | Expérience générale |
Évaluation :

Staff was excellent!!

cindy F.
Évaluation :

I rented a 20' for one bedroom apt at mandarin location. The day before my move I was confirmed with a .26' at Phillips highway instead. When I arrived there was very little direction given and this was my first time ever renting a truck. I was directed where to get all the extras I ordered on my own. I felt there was very little customer service and not really much concern that U-Haul was unable to provide the size truck needed. I ordered the truck one month prior to when I needed it. Very very disappointing.

Jayson L.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine H. | Premières impressions |
Évaluation :

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

scott Y.
Évaluation :

Online stuff didn't work but Ashley took good care of me thanks

Shaun N.
Évaluation :

Everything was fine

MARK M.
Évaluation :

Le client n'a pas laissé de commentaire.

yo K.
Évaluation :

Le client n'a pas laissé de commentaire.

joseph L.
Évaluation :

explain the mileage rate

Joseph S.
Évaluation :

Manager was awesome and staff was great as well.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

Perhaps insure more staff available, only one employee on duty when l returned equipment, there were 2 customers ahead of me. Took longer than usual.

Randy L.
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Le client n'a pas laissé de commentaire.

Larry H.
Évaluation :

Ms Williams was awesome and professional and rapid

Daniel P.
Évaluation :

Had to go to 3 locations the pick up center put down Jacksonville when I was moving to Ponte Vedra so when I tried dropping it locally was turned away, next location they show on your site is no longer there?! Called a third and she sent me to the location I dropped it at. Waste of 2 hours

BRANDON P.
Évaluation :

The seats in the cab of the truck was quiet filthy looking, and the hidden charges were the price of the vehical

ANTHONY W.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT A.
Évaluation :

The staff was very friendly and helpful. The return process was quick and easy.

Linda W.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

Meghan W.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIOT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P.
Évaluation :

Le client n'a pas laissé de commentaire.

maria I.
Évaluation :

The front desk cashier was rude!

Jillian L.
Évaluation :

My only complaint was I was never told what time the uhaul needed to be back. I brought my uhaul back an hour late and was charged a full days. I called the girl at this location and she was very helpful and said my money would be refunded in 3 to 5 business days.

Roosevelt J.
Évaluation :

Le client n'a pas laissé de commentaire.

Alex V.
Évaluation :

Le client n'a pas laissé de commentaire.

Mansour A. | Expérience générale |
Évaluation :

thanks

BILL T.
Évaluation :

Personnel in Jacksonville well trained and polite. Did a very good job.

Tiffaney B.
Évaluation :

The experience of dealing with uhaul was the worst. But it ending up working out. The last young lady I spoke with during the process helped make it better. But I don't think I'll be renting again

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason O.
Évaluation :

Le client n'a pas laissé de commentaire.

john p. | Premières impressions |
Évaluation :

Keep it up

Lirie B.
Évaluation :

Just do how you doing That's is excellent Thank you so much u-haul.

Spencer K.
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Le client n'a pas laissé de commentaire.

JEFFERY W.
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Le client n'a pas laissé de commentaire.

Stephanie C.
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Le client n'a pas laissé de commentaire.

tuan H.
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Le client n'a pas laissé de commentaire.

Steve B.
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Even though the location was very busy, they completed the transactions efficiently and made sure I had my vehicle on time, even though the one I had reserved was not yet returned. Very good service!

JIM V.
Évaluation :

The person was very Professional, knowledgeable and polite...You do not need to change anything.

AGOSTINO B.
Évaluation :

Le client n'a pas laissé de commentaire.

Andi V.
Évaluation :

Poor customer service. She didn't hook up the brake light plug. Because of that I good pulled over and was given a ticket. Your employee had an attitude, very bad attitude. Won't ever go to this place, or recommended.

MICHELLE D.
Évaluation :

Verify gas before printing rental contract Call customer before canceling reservation

David S.
Évaluation :

Very convenient location.

daniel V. | Expérience générale |
Évaluation :

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

Luis B.
Évaluation :

Staff was rude, not a good customer service

Spencer K.
Évaluation :

The owner (identified by her nametag and some paperwork) was wonderful, helpful, and knowledgeable: she helped us in the morning to pick up the 15-foot truck. But when we returned in the afternoon to get the auto transport trailer, the rest of the staff was awful. They were rude and impatient but, worst of all, totally clueless. The “system was down”, which prevented us from hitching a trailer for over an hour. One person suggested that we back the car onto the auto transport, which is unsafe and against UHaul's own recommendations. Another person insisted on hitching the trailer in such a way that I'd have no way to drive out; he had to ask other customers to move out of my way, because he didn't want to angle the trailer any differently than he'd already done. A gal at the desk was condescending and wouldn't lift a finger to help us or other customers; instead, people felt stupid for asking questions. The atmosphere was apathetic and lazy. Knowing that the owner was the polar opposite, it must be that she doesn't have the time to train her staff properly or attract better candidates. Does she have an assistant manager? She desperately needs one.

requan T.
Évaluation :

Check in and out was the simplest and quickest I've ever experienced when renting a u-haul. The employees were nice, knowledgeable and attentive. Would recommend this location and also use them again if needed in the future.

Jorge M.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip B.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley E.
Évaluation :

Disorganized, rude, unprofessional staff

leonardo D.
Évaluation :

Excellent customer service. I recommend 100 %

JANEZ E.
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The lady at the front desk rushed me and didn't even tell me how much it was per mile or per gallon plus she was talking too fast and was rushing me after she was the one in the back for a long time having customers wait

William S.
Évaluation :

Great manager and staff. Worth every penny and more that you pay them.

Maria P.
Évaluation :

Le client n'a pas laissé de commentaire.

derra H.
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Le client n'a pas laissé de commentaire.

Robert B.
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Surperb as it is

michael S.
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Le client n'a pas laissé de commentaire.

Ron E.
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While on the road, I experienced two issues with the trailer. First, the left and right tail lights went out within minutes of one another (I have a indicator in my vehicle). When I pulled over to check, I found the harness dragging on the ground, which had worn away the insulation and severed the wires. I stopped at a local U-Haul store, where the harness was replced in under 10 minutes. A day later, when I stopped ofr gas, I noticed a large patch of rubber missing from the tread and sidewall of the left front tire. The cords of the tire were exposed. Luckily I was less than 3 miles from another U-Haul store, so I drove there and showed them the problem. Again, the service was excellent. They jacked up the fully loaded trailer and replace the tire/wheel. I was back on the road in less than 30 minutes. Things don't always go according to plan, but it's how a company responds to those things that distinguishes the good from the bad, and in this case U-Haul was definitely good!

Jacob H.
Évaluation :

The staff were nothing but a bunch of hood rats who couldn't look a single customer in the eye. Rude and short with numerous customers. I will just buy my own trailer. It's a lot more money, but it's worth it if I don't have to deal with your staff again.

William S.
Évaluation :

Excellent service

GREGORY A.
Évaluation :

I was given a 10 ft when I requested a 15 ft and had to make 2 trips which caused more mileage fees. Not happy

Isaac V.
Évaluation :

Le client n'a pas laissé de commentaire.

Dorothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Very helpful

MAREK B.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas R.
Évaluation :

THE PERFORMANCE OF THE TEAM AT THE CORPORATE U HAUL CENTER WAS OUTSTANDING. THE PLACE WAS EXCELLENT AND CLEAN AND THE GENERAL MANAGER IS A TOP EXECUTIVE FOR UHAUL.

Marcus L.
Évaluation :

Le client n'a pas laissé de commentaire.

naomi G.
Évaluation :

They were rude. And only one person working at desk. Also, couldn't return truck to local uhaul had to bring it all the way back. Which caused them to charge more in mileage. Smh I won't be using them again

Parker W.
Évaluation :

Le client n'a pas laissé de commentaire.

David A.
Évaluation :

More personal in the pick hours. I ask an employee for help he only answer: "I have just clocked out" Poor manager service.

anease C.
Évaluation :

I requested for my pickup to be at Normandy however I got the run around and then found out that I had to go across town to Phillips hwy to pickup my rental. I spoke with a Customer service supervisor who hung up on me so I want ever utilize Uhaul again

Mary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcus D.
Évaluation :

Excellent experience. Ashley was great!!

Maung H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne H.
Évaluation :

The first place on Parental Road in Jacksonville did not have our truck and they are rude and would never use them again. U-Haul found us a truck at this location and it went well.

JEFFREY G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jere L.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric O.
Évaluation :

Le client n'a pas laissé de commentaire.

Isaac Timothy M.
Évaluation :

Like most U-haul locations, they are never anything to write home about. Generally, it was clean, the staff was helpful, the issue I had was resolved to my satisfaction. The equipment return person was great. Wish I had caught his name. I returned my truck at 7:50 PM on 10/2/20. I know it was late for him but he never rushed the process so he could leave sooner. Very polite and well mannered. You need more employees like him, especially at other locations in the Jax area.

thomas K.
Évaluation :

excellent people taking care of their customers

John T.
Évaluation :

Le client n'a pas laissé de commentaire.

anastaisia A.
Évaluation :

Le client n'a pas laissé de commentaire.

bob I.
Évaluation :

The trailer hook up, even though properly installed, the trailer was sloppy and bounced around and was very noisy and bumped along even when on straight, flat road. Very nerve wracking for 800 miles!

Robert B.
Évaluation :

Everyone was nice and helpful. Will use this Uhaul location again in the future if needed.

BRANDON P.
Évaluation :

Le client n'a pas laissé de commentaire.

Vicki H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S.
Évaluation :

Sometimes we have no choice. Trailer was full of gravel when I picked it up and I returned it the same way.

Chloe E.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN D.
Évaluation :

Le client n'a pas laissé de commentaire.

janice C.
Évaluation :

I didn't see any needed improvements this time. Everyone seems to work as a team here

JOSEPHINE S.
Évaluation :

I was in and out in a timely fashion thanks I'll be back.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

wanda A.
Évaluation :

EXCELLENT SERVICE AND VERY GOOD CUSTOMER SERVICE.!!

tomas C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carey H.
Évaluation :

Le client n'a pas laissé de commentaire.

latisha w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PATTY T.
Évaluation :

Staff was courteous and knowledgeable. Also very helpful and patient.

jonathan W.
Évaluation :

Le client n'a pas laissé de commentaire.

Piotr C.
Évaluation :

I was not greeted when I arrived at this location. I had to request a physical receipt four times. Clothing looked dirty and wrinkled. The employees were wearing face masks without covering their nose. Overall unprofessional experience.

ADEBUNKOLA S.
Évaluation :

Keep up the good work! U-Haul is the best!!!

Elyce R.
Évaluation :

Staff was excellent, as was the staff.

Kevin G.
Évaluation :

Le client n'a pas laissé de commentaire.

Duraid A.
Évaluation :

Le client n'a pas laissé de commentaire.

Gameli K. | Expérience générale |
Évaluation :

Increase the access hour to midnight, please.

James P.
Évaluation :

The General Manager multitasked, greeted all customers warmly, and provided great service.

Irene O. | Premières impressions |
Évaluation :

My unit was dirty and had things from the previous tenant still inside.

Arianna K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

bessie g. | Expérience générale |
Évaluation :

You all were all so helpful, polite n friendly! Thank you all so much!

JEROME S. | Premières impressions |
Évaluation :

The representives were very helpful.

juwuan h. | Expérience générale |
Évaluation :

Horrible

MARYANN M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Isa Q. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

abagyil a. | Expérience générale |
Évaluation :

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

DENISE H. | Expérience générale |
Évaluation :

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

MITCHELL B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Laurie B. | Expérience générale |
Évaluation :

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

MARK K. | Premières impressions |
Évaluation :

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

donald e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mansour A. | Premières impressions |
Évaluation :

None

NATHANIAL W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RUSHAD M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCIS J. | Expérience générale |
Évaluation :

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

nina f. | Expérience générale |
Évaluation :

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Kristy L. | Premières impressions |
Évaluation :

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

charles r. | Expérience générale |
Évaluation :

The facility is in a great location and a general manager Ashley was very efficient

Ryah h. | Expérience générale |
Évaluation :

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Mitchell M. | Expérience générale |
Évaluation :

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

James G. | Premières impressions |
Évaluation :

Over the top and beyond the call of duty service!

diane c. | Premières impressions |
Évaluation :

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

April B. | Premières impressions |
Évaluation :

Great service! we will definitely use this location again! The manager was awsome!!!

CHARLES T. | Expérience générale |
Évaluation :

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

Tangela B. | Expérience générale |
Évaluation :

...I Thank everyone very much...!

Tangela B. | Premières impressions |
Évaluation :

...I Thank everybody very much...!

farrah C. | Premières impressions |
Évaluation :

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

Jessica K. | Premières impressions |
Évaluation :

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

luciloe s. | Expérience générale |
Évaluation :

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

Joe W. | Expérience générale |
Évaluation :

Ubox

MARGARET G. | Expérience générale |
Évaluation :

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

Evelyn U. | Expérience générale |
Évaluation :

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Claudia C. | Premières impressions |
Évaluation :

Great customer service! From now on I'll go only to this location for my moving needs

Demeeche K. | Premières impressions |
Évaluation :

The service was great. Good job

kelly w. | Expérience générale |
Évaluation :

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

billy b. | Expérience générale |
Évaluation :

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

David S. | Expérience générale |
Évaluation :

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

john b. | Expérience générale |
Évaluation :

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

Ivan T. | Expérience générale |
Évaluation :

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

John J. | Expérience générale |
Évaluation :

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

chantel p. | Réservation |
Évaluation :

Fast service great costumer service an amazing price

David w. | Expérience générale |
Évaluation :

Ashley was amazing! Friendly and courteous.

Reeva M. | Expérience générale |
Évaluation :

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

DAVID T. | Réservation |
Évaluation :

Excellent service and assistance.

Charles P. | Expérience générale |
Évaluation :

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

james t. | Réservation |
Évaluation :

perfect

Kathryn M. | Expérience générale |
Évaluation :

The staff is consistently helpful and supportive, and does quality work!

Norell J. | Expérience générale |
Évaluation :

Staff distracted and not thorough.

maurice j. | Réservation |
Évaluation :

To leave one guy in the store to assist that many people is unacceptable.

RAY U. | Expérience générale |
Évaluation :

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

KIRKLAND A. | Expérience générale |
Évaluation :

For all the years I stored my boat there - it was a fantastic experience from day one!

Ashliegh L. | Expérience générale |
Évaluation :

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.

Non reviews have been submitted for this location.

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