Customer Reviews for U-Haul Moving & Storage of South Jacksonville

Évaluation :

5

Have a separate line for people with appointments.

Évaluation :

5

Also great

Évaluation :

3

Great location... just wish they would wash Vans before putting them out again. We rent regularly for our catering business, and we have to wash the outside almost every time. They are so dusty and dirty, bugs on windshield etc. I rent due to the nice newer models you have, but not a good impression to pull up to a wedding in a dirty, dusty van. Thanks !

Évaluation :

5

Drop off was quick and easy.

Évaluation :

5

Excellent service. Easy check in. Easy check out

Évaluation :

5

Rien

Évaluation :

5

The guy that checked us out was very helpful and friendly! He turned my whole poor experience around and I will likely use UHaul again because of him.

Évaluation :

5

Drop off was a real hassle. Wrong location. Need more info for drop offs

Évaluation :

5

Attendants were friendly & professional.

Évaluation :

5

EXCELLENT SERVICE AND FAST

Évaluation :

4

The truck smelled like smoke.

Évaluation :

5

Nice people and we'll taken care of

Évaluation :

5

Amazing, professional and courteous staff

Évaluation :

5

Ashely and her team are awesome but Ashely is the most hard-working person I ever seen !!!

Évaluation :

3

The U-Haul representative that was helping try to take advantage of me by updating me a hitch. He went out to inspect the 8” pick-up truck. Then came back saying that the new truck U-Haul had didn't come with hitches anymore and I had to buy one. I go outside to inspect the trucks and there were multiple trucks with it and pointed this out to him. I got what I wanted and then he apologized to me saying it wasn't him it was the “company”. If this is the type of treatment this location give to its customer no I won't recommend it.

Évaluation :

5

Great customer service and very quick.

Évaluation :

1

The lady that handled our pick up was rude and spoke over us the entire time we were trying to get our reserved truck. The eye rolls and rude attitude made us half consider canceling our reservation all together.

Évaluation :

5

I cannot say thank you enough to Cedric and his team. They went above and beyond. I would recommend this location to everyone. They were awesome!!!!

Évaluation :

3

I never received a confirmation email as I requested. The guy that helped me when I came in to pick up the truck was smacking his gum the entire time he looked for my order, and was not very personable. When I dropped off, it was very unclear of what steps were to be taken next. I asked a question about how much I would be charged because I didn't think I used the amount of miles I guessed, and I was just told we don't charge til you bring it back, what kind of receipt do you want? And I requested email, and no email was sent.

Évaluation :

3

The employee who answered the phone was not very helpful on the phone. She sounded like she was very busy with taking phone calls and helping customers in the store. May need more help. When I came in the staff greeted me like they did not care I was a paying customer. They gave me the impression I am a burden and did not want to help. Will not rent from you location.

Évaluation :

1

Renting the Uhaul was a breeze. However when we encountered problems with the truck 12 hours later which resulted in us having to call roadside assistance and being unable to use the truck fir the time we actually rented, the employees at the Phillips Highway location were incredibly nasty and unhelpful. That truck was dangerous and it could have blown up, but they had no concern for our safety. U haul will never get my business ever again, because of the horrible customer service and down right nasty treatment by those employees.

Évaluation :

1

Reservation was for a 24 hour in town rental. The contract was changed for no reason with an earlier time to return (which I did not pay attention to). I was charged $20 for "late return" even when the the rental time totaled 19 hours.

Évaluation :

5

Great service thank you so much

Évaluation :

5

Professional and friendly service

Évaluation :

2

Better customer service

Évaluation :

3

I'm knowledgeable with these trucks however many drivers are not. There was no going over this vehicle, just handed keys and told the truck was on the back end of the lot. If a customer pre orders a truck and it a conformation given it should be at the location. I ended up with a truck twice the size needed that cost more in fuel and I wasn't given enough mileage to get to the destination and drop off point

Évaluation :

5

The clerk took a personal call while waiting on me then proceeded to give me the wrong trailer.

Évaluation :

5

Customer service is everything

Évaluation :

4

Everything was as expected when I picked up and dropped the trailer. Very professional people.

Évaluation :

2

I got billed for $82 but receipt sent to me was for 0.00, this may be a corporate issue but it created an issue getting reimbursed.

Évaluation :

1

Was charged for dolly and furniture pads but never received them. Was told that would be fixed, yet still ended getting receipt for the charges. Did "mobile" pick-up thinking it would be faster than physical check-in....got there early, and still spent almost an hour on my phone filing stuff out even though I filled it out on PC days earlier. No point in mobile pick-up when you can't start providing information required until GPS detects you at the Uhaul location. Was asked for passport, lease agreement, or 2 additional contacts who must pick up the phone after they are called to be verified. After allllll that, you have to still go inside and pick up the keys.

Évaluation :

3

I use to rent from the location many years ago. On a weekly basis . I always felt appreciated and welcomed. Yesterday I received “ entitlement, non- professional attitude” . I tried to check in though the website so I would have to deal with people . No luck! Crappy inside staff! But the guys outside nice ! Wont rent from here again.

Évaluation :

4

The van was missing a hand hold covered by U-Haul installation of cage making it difficult and DANGEROUS

Évaluation :

5

Very nice customer service !!

Évaluation :

1

Blankets and appliance dolly were not in the truck when I received it. I had to go back in to ask for it from them and they informed me they didn't have the dolly I needed for my washer and dryer. I never was informed of the equipent availablitly at any point up until then. They had to call another uhaul dear and I personally, had to drive out of my way to pick up the dolly. Upon returning the truck they charged me a 30 gas fee and 11,5 gallons of gas even though I topped off a couple gallons. 11,5 gallons is impossible anyway given I drove 39,5 miles. The gage they said I returned at was though an email document was 3/16 lower than I had perceived. Customer service gave me a hard time and said I would have to drive down there with photographic evidence for them to do anything. Although on the phone when I mentioned I have rented with them at least 4 times in the past without this level of difficulty the supervisor got involved and promptly refunded me.

Évaluation :

5

Awesome customer service, thank You

Évaluation :

5

Outstanding Service, Thank you

Évaluation :

1

I booked a month in advance and equipment was not there when I arrived. The Manager said I was an hour late to my appointment so they had to rent my trailer to someone else (I was less that 45minutes “late”). I was never advised that I had to be there within a certain amount of time or o would forfeit my reservation. I had to get a smaller trailer and it cost me an extra $300 to pay my movers to make extra trips. *the same thing happened to 2 other guys in the store at the same time. The manager and 2 other female employees couldn't have cared less.

Évaluation :

5

Jorda was great!

Évaluation :

5

I can't think of her name but she normally works at the uhaul down the street from uhaul she was very hopeful

Évaluation :

4

The break was squeaking the door was spiraling as well

Évaluation :

4

The entire process from beginning to the end was swift and painless.

Évaluation :

3

.

Évaluation :

5

Ashley and Mr. Robert were great

Évaluation :

4

Nothing it was a great experience.

Évaluation :

4

These folks were great.

Évaluation :

5

you need more staff long wait when busy

Évaluation :

5

very fast and professional

Évaluation :

2

This truck ran very poorly and rough. Customer service was not professional or organized...

Évaluation :

1

They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.

Évaluation :

1

MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!

Évaluation :

5

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Évaluation :

4

The unit itself was fine the grounds were fine the lighting could've been much better especially because of the area that the storage facility is in. After dark there's a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn't thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

Évaluation :

2

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

Évaluation :

5

Very pleasant and helpful. It was a great experience.

Évaluation :

5

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

Évaluation :

5

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Évaluation :

5

Great Service!

Évaluation :

1

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

Évaluation :

5

Overall great experience. I would highly recommend.

Évaluation :

5

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Évaluation :

2

My belongings had cockroaches! I'm not happy at all

Évaluation :

1

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Évaluation :

5

I am a repeat customer because customer service is impt. And u guys treat the C right!

Évaluation :

5

Great place

Évaluation :

1

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Évaluation :

5

Very great service and nice management

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff were so helpful, courteous and so professional.

Évaluation :

1

They harassed you too much when payments is due before and after due date.

Évaluation :

5

The staff was very helpful, and friendly.

Évaluation :

5

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

Évaluation :

1

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

Évaluation :

5

Prices were fair and the employees were helpful

Évaluation :

5

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Évaluation :

1

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

Évaluation :

5

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

Évaluation :

3

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won't have a problem. Merci.

Évaluation :

5

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

Évaluation :

1

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn't helpful at all

Évaluation :

3

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Évaluation :

5

Staff was excellent!!

Évaluation :

1

The customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.

Évaluation :

4

merci

Évaluation :

5

Keep it up

Évaluation :

5

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

Évaluation :

5

Increase the access hour to midnight, please.

Évaluation :

2

My unit was dirty and had things from the previous tenant still inside.

Évaluation :

5

You all were all so helpful, polite n friendly! Thank you all so much!

Évaluation :

5

The representives were very helpful.

Évaluation :

1

Horrible

Évaluation :

1

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said "I need to get the form and I will be right back". She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

Évaluation :

5

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

Évaluation :

2

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

Évaluation :

5

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

Évaluation :

5

Aucun

Évaluation :

5

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

Évaluation :

1

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Évaluation :

2

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

Évaluation :

5

The facility is in a great location and a general manager Ashley was very efficient

Évaluation :

3

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Évaluation :

3

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Évaluation :

5

Over the top and beyond the call of duty service!

Évaluation :

2

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

Évaluation :

5

Great service! we will definitely use this location again! The manager was awsome!!!

Évaluation :

1

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

Évaluation :

5

...I Thank everyone very much...!

Évaluation :

5

...I Thank everybody very much...!

Évaluation :

1

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

Évaluation :

5

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

Évaluation :

4

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn't ask for more accept when I pay by phone. I would

Évaluation :

3

Conteneur U-Box

Évaluation :

2

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

Évaluation :

2

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Évaluation :

5

Great customer service! From now on I'll go only to this location for my moving needs

Évaluation :

5

The service was great. Good job

Évaluation :

1

The staff put a lock on one of doors tor an audit. The movers I hired @$85 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

Évaluation :

2

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

Évaluation :

5

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

Évaluation :

3

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

Évaluation :

5

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

Évaluation :

3

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

Évaluation :

5

Fast service great costumer service an amazing price

Évaluation :

5

Ashley was amazing! Friendly and courteous.

Évaluation :

1

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

Évaluation :

5

Excellent service and assistance.

Évaluation :

5

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

Évaluation :

5

perfect

Évaluation :

5

The staff is consistently helpful and supportive, and does quality work!

Évaluation :

3

Staff distracted and not thorough.

Évaluation :

1

To leave one guy in the store to assist that many people is unacceptable.

Évaluation :

2

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

Évaluation :

5

For all the years I stored my boat there - it was a fantastic experience from day one!