Customer Reviews for U-Haul Moving & Storage of South Locust

Évaluation :

2

You can start by asking your customer service agent to take a shower and use deodorant. He smelled so bad that nose burned. He dresses like someone that has been on a cattle drive for 6 weeks without a change if clothes and very little water. That's my only complaint. He knows his job well and performs his duties exceptionally. Just wish his hygiene practices were a bit more attentive.

Évaluation :

1

There seemed to be one employee available and she spent 30 minutes trying to attach a trailer for a customer. Two more customers waiting inside. I ended up using the online return portal to return the trailer myself.

Évaluation :

5

Friendly guy greeted me quickly and got me all checked out. I was in and out in 2 minutes.

Évaluation :

5

They are always so helpful

Évaluation :

4

I would have liked an email letting me know when the container arrived. The web site should also show the location address of where the container has been delivered with a direct phone number to the location where it is at. I had to call to find out where my box was stored. On hold for 15minutes. Then I was given a number that just rang back to the national number where I was left on hold again for over 15 minutes. I had to drive to the location after getting the address just to find out that I was supposed to give 48 hour notice of pickup? All of this could have been avoided if the web site was more informative. I am definitely not happy with the service of letting me know when it was delivered to the storage unit near me and contact information of the storage facility. You have a great web site when it comes to placing an order. Please make some upgrades to serve your clients and your local offices once the product has been rented and delivered to the storage facility!

Évaluation :

2

Was given a truck to use ran bad and started leaking oil when coming back to town from loup City. Also asked foran appliance dolly was never given a appliance cart

Évaluation :

5

Pretty hard to improve on a five star rating!

Évaluation :

5

Friendly and knowledgeable customer service

Évaluation :

5

Super experience

Évaluation :

2

Requested a 10 ft truck was quoted online for A 15 foot by the system. Waited for well over 25 min in the store because they were busy but only one person working. No one communicated about the precheck survey in store. The appliance cart we paid to rent was absolutely worthless because the wheels were completely shot and didn't turn properly ended up having to lift our heavy stuff we needed to move by hand could have paid just a bit more and purchased one... Do better....honestly we were quite frustrated with the dolly being so crappy and lack of communication when picking up the truck.... This is my first time using u-haul and it Definitely left us wondering if there are better options here in grand island.

Évaluation :

5

Love the truck, got great gas mileage. Price was great. Appreciate all the helpful service from the staff. Everything I forgot, they thought of. So thank you!

Évaluation :

5

Keep doing what your doing

Évaluation :

5

Lena Walker was fabulous. I was super impressed with her ability to manage the store and get us taken care of that day.

Évaluation :

5

This was some of the best customer service that I have ever experienced. Lena and other employee that helped me return the vehicle were friendly and checked me out quickly. If everyone in Nebraska is this professional and hospitable, I know I will love it here!

Évaluation :

5

Awesome Robert and the Awesome Gang at UHAUL on S. Locust are TRUELY an amazing crew. They go above and beyond to make sure that their customers are happy. I not only give them a 5 star rating, if I could they would get a 100 star rating. THANK YOU ROBERT AND YOUR CREW!! YALL ARE AMAZING!!!! ROCK ON S.LOCUST UHAUL!!!

Évaluation :

4

Only one way in and out. Makes a trailer haul exit a bit difficult as one has to back trailer to get out. May be hard for inexperienced.

Évaluation :

5

It was awesome thank you

Évaluation :

5

I rented from U-Haul before this is the first truck that I've gotten into that was or I'll just say could have been cleaned drink holders had gunk inside it was very dusty I would just say I've done the trucks often even if they've been sitting in the parking lot for months just give them a good wipe down especially with COVID-19 going around everything else was fantastic thank you very much

Évaluation :

4

The poor manager was staffing the place by himself. Phones ringing, customers picking up, dropping off, and buying propane. Took quite a while to get out.

Évaluation :

5

Excellent experience! I will utilize their services in the future.

Évaluation :

5

Good price for that big of storage unit.

Évaluation :

5

Truck was in rough shape from previous damage, but ran well and worked perfectly fine.

Évaluation :

5

The truck was clean. It was a total piece of junk. Both doors leaked air. The engine made a horrible screeching noise at acceleration. The doors didn't latch tight. There was something loose and rattling in the driver door. The truck wasn't even equipped with cruise. I drove it 200 miles and cruise was expected. The headlights were not aimed properly. The walk up ramp needed some kind of adjustment. It was extremely difficult to deploy and retract.

Évaluation :

3

You can begin by cleaning the inside of the cab. This was the dirtiest truck we have ever rented. Sand, food and filth inside delayed our trip since we had to stop and clean the truck ourselves before we could travel. On the rental contract we were provided 4 days yet we were called and told to turn the truck in before 3 days were up.

Évaluation :

5

Nothing. Staff was very helpful.

Évaluation :

3

Started with 1/8 tank of gas in Grand Island Ne and left you more but you threw on a 36,00 $ charge for gas. I have a picture to prove however, didn't take a picture when we left Grand Island. Maybe you should recommend that to people so the can defend themselves when there's a dispute! Not happy!! Key Dropbox is a joke... not secure at all!

Évaluation :

4

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Évaluation :

5

no issues with the trailer. Returning it with website was cumbersome to take all the pictures etc -- could improve this.

Évaluation :

3

I can't compare this location to any other as I've never done business with any other location. The truck I drove made some funny noises when I had the air conditioner on, but the lady I spoke with upon return said the truck was going out that evening for servicing.

Évaluation :

4

Attendant noticed that the trailer was not properly attached to my hitch and said it could have popped off at any time during the trip. VERY disappointed!!!

Évaluation :

1

Me cobraron dinero extra

Évaluation :

2

Gas was marked at full it was half. There was trash, food, food wrappers, pop bottles all behind the seats. Food smeared into the seats. The truck was DIRTY I informed the location and was told the girl who cleans the trucks obviously didn't do her job. I RECEIVED NO COMPENSATION at all! Very disgusting. Very very POOR service. Not even an apology.

Évaluation :

5

nothing, it was a great experience!

Évaluation :

5

I had no reservation and the service was very good. Great help and service.

Évaluation :

4

Setting up, getting keys, taking my information was a redundant process. Grabbing drivers license number, getting approved by an agent could have been done prior to my arrival at the location.

Évaluation :

5

Nothing - the person I spoke with at this location was so helpful and friendly. I really appreciated how smoothly the rental went.

Évaluation :

3

The truck was in good condition. There was a discrepancy on payment and when I tried to investigate it I kept getting put on hold. This was Saturday. By Monday I was charged again despite being told nothing would be charged until I looked into things.

Évaluation :

5

No problems

Évaluation :

4

👍

Évaluation :

5

Just keep up the good work!

Évaluation :

5

Rien

Évaluation :

5

The lady who helped us was very knowledgeable and extremely polite and helpful. Very cheerful and proud to work for U-Haul. She said it's nice to work for a company who invests in her future. You can tell she appreciates her career with U-Haul.

Évaluation :

3

1st they changed the location of my truck to be over an hour away in the opposite direction, It took over 3 hours to get our truck. The rep kept going & helping other people & talking about her weekend plans with another person while my 5 & 6 yr old waited & waited. Then she couldn't find the keys which took another hour. Not impressed

Évaluation :

3

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

Évaluation :

3

Accessing my storage before 7pm wasn't always convenient. I wish the hours were later. I was disappointed to see there wasn't a recycling bin. That could be a good earth friendly choice!

Évaluation :

5

Everybody is very helpful and accommodating for all my needs. Merci.

Évaluation :

5

I've always enjoyed the customer service

Évaluation :

4

Friendly staff that was helpful and worked to.get us the best options.

Évaluation :

5

Everything went well during the two years we rented a storage unit.

Évaluation :

3

Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.

Évaluation :

4

Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.

Évaluation :

4

Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.

Évaluation :

5

Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.

Évaluation :

5

Comments emailed !

Évaluation :

5

Great experience and everyone was super helpful

Évaluation :

3

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I'm surprised there aren't any grip strips or traction of Some kind.

Évaluation :

5

Merci

Évaluation :

5

I would recommend this location.

Évaluation :

1

Charge more mileage