Customer Reviews for U-Haul Moving & Storage of South Locust

Évaluation :

5

Fantastic experience. Cost effective. Will be using again this fall for move #2.

Évaluation :

5

Pickup was great, rep was helpful, respectful and prompt!

Évaluation :

4

Vehicle: Turn signals would not cancel, a/c did not work, shock absorbers totally worn out, brakes sounded as though they were trying to tear themselves apart. Truck clean and perfect for needs.

Évaluation :

4

I still have not received my refund

Évaluation :

4

Mr. Casto was very helpful and professional. The facility is clean and well managed.

Évaluation :

5

Great service thank you

Évaluation :

5

Staff, at the time I set up / picked up your truck, as well as when I returned it were 5 * professional and courteous. GREAT EXPERIENCE!

Évaluation :

5

Absolutely wonderful, personable and very apologetic for all the crap we had to deal with at the center Street storage uhaul. I would recommend 1730 s locust grand island uhaul to everyone. Location is great, clean and quick to help. Again, the difference in personal relations in grand island is far superior to center Street storage.

Évaluation :

4

There was quite a long line of customers when we came into store. We had been waiting about 10 minutes and an associate that had been to lunch came out and took us to back office to check us in for our truck. We had did an online reservation and booked the biggest truck but ended up not needing that big of a truck and he made it so easy and fast to change to a smaller truck! We were on the road in about 10 minutes after he started helping us!!

Évaluation :

4

I was charged for 49,7 miles? There was a wreck on I80 and traffic was rerouted from the Alda exit to the Grand Island exit! Also we were moving from Kearney NE to Omaha NE.

Évaluation :

3

The first agent was able to find my reservation fairly easily. He explained the terms of the contract well. But when we went to start the truck, it wouldn't start. He had given us the wrong key. A manager helped get the contract redone and correct truck out. The drop off location stated on the contract was incorrect (it said Abilene, KS, it needed to be Atchison, KS), so we went back and corrected it before we left town. However, I got a call the next day saying they were expecting me to drop it off at the first, incorrect location (Abilene). Did the Grand Island location really change it? When I made the reservation on the phone, I was told it allowed for 308 miles. The website also states this. But when I picked up the truck, my contract only allowed for 254 miles. What happened to my other 54 miles? Related to that, I went 274 miles, a little over the allowed 254. The Grand Island location had told me it would be 0,4 cents per extra mile. When I returned the truck in Atchison, I was charged $1 per extra mile. Why do different locations have different rates for extra miles? Despite all the technical/paperwork issues, the truck itself worked well, ran like it was supposed to, and had no problems.

Évaluation :

5

Great service at both locations! Thanks

Évaluation :

5

We have used this U-haul location several times and have always been very happy with staff , product and the service we get. Thanks

Évaluation :

4

Easier on line check in

Évaluation :

5

1730 South Locust is always on top of their game. I have gone back to them several times.

Évaluation :

5

Fix the drivers side sun visor on van that I rented.

Évaluation :

4

The lot was very small at this location making pick up a hassle as there were so many people in a small space.

Évaluation :

5

all very well, very happy and satisfied with the service !!!!

Évaluation :

4

Complaint would be truck was clean, but someone previously had smoked in it. We added air fresheners and they helped some but when it was in the heat of the sun it wrenched. Wish the truck had cruise control

Évaluation :

5

Only one gal working there the day after the holiday. She was very pleasant and nice to work with

Évaluation :

2

The truck I got was not at all alligned!! I had to have the steering wheel turned to the left the whole time! Also when I drove it at night, the dash lights did not work. It was a terrible experience. I will not be back or recommend to a friend! Also I got talked into insurance and when I had to extend for one night and wanted to decline insurance for the second night they refused. It was not good at all!

Évaluation :

5

We have used this location for numerous moves to and from college for our children. They are always very helpful and able to supply exactly what we need.

Évaluation :

5

She pointed out i could save money dropping off at a close different location, which was great!

Évaluation :

5

Very well taken care of and excellent service

Évaluation :

5

Personnel very friendly.

Évaluation :

2

The truck was not where it needed to be, twice.

Évaluation :

4

I was never told I would receive a text about the status of the trailer. By the time I saw it, it had expired. No worries I took photos before I left the lot.

Évaluation :

3

Reserved a 26' truck weeks ago, received a 20' truck because 'its all we have'. Had to make 2 trips because of this.

Évaluation :

1

A call saying your truck might not be available a week to 10 days in advance.

Évaluation :

4

Have more than one person at the counter.

Évaluation :

5

Lena Walker at the Grand Island location was extremely helpful, provide excellent customer service and hooked us all up. She deserves special recognition for her knowledge and customer service.

Évaluation :

5

The women there were amazing!

Évaluation :

5

Tow dolly ratchets were rusted and difficult to use. I was told I SHOULD apply oil or WD40. I feel they should have that on hand to help out a customer

Évaluation :

3

We had great difficulty completing the online check-in. We accomplished the first two steps of five. It wouldn't allow us to proceed from there. We called the U-Haul online speci

Évaluation :

5

Keep up the good work

Évaluation :

3

Please clean out cup holders and debris from trailer. Otherwise it was very nice and clean.

Évaluation :

1

You people are liers!!!!!

Évaluation :

5

The Grand Island U-Haul has great people who work hard to maintain their equipment and offer a tremendous service to their customers. I always have a good experience at Grand Island U-Haul......

Évaluation :

4

The check in/out website needs to be user friendly.. couldn't check my truck in after hours and charged me a 20$ fee because of it

Évaluation :

5

My container has not yet arrived (due May 3rd) so I don't know the overall results of my U-Box move. So far, everything has gone very smoothly; delivery, packing and closing it up for pick up went fine. I would have liked a few more grommet loops to tie off to, but that was ok with some creative spider webbing. The number of packing blankets and their thickness was great though I'm not sure I can fit them all back into the plastic bags provided~

Évaluation :

1

Make sure trucks are road ready not leaving customer wondering if you are going to make it. The tires were bald and ball joints were shot. All they did was refunded $40 and didn't charge for the gas we used. I still don't think it's right.

Évaluation :

3

Pull the trailers around when you know the customer is coming for it. Don't leave the trailers parked in a hard to get to spot and expect the customer to back up to it.

Évaluation :

5

Great costumer service thanks Robert

Évaluation :

5

Check in and check out was quick and easy! Very knowledgeable and friendly employees!!!

Évaluation :

5

Visiting with the staff was an amazing experience! I would recommend that anybody books or reserves equipment verbally through the staff in person or over the phone instead of the internet. The staff is exceptionally welcoming and receiving!

Évaluation :

5

Make it very clear that they have checked the tire pressure and wheel bearings. Just for peace of mind!!

Évaluation :

5

The manager and staff were great to work with

Évaluation :

3

Never answers their phone had to go in person then did not check me out of 206 so then got to try to handle that

Évaluation :

5

Staff is very helpful and represent their company very friendly and professionally. Good job

Évaluation :

5

I just dont understand why i didnt get a refund for useing my unit for the month?

Évaluation :

4

The hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.

Évaluation :

5

Thank you Robert!

Évaluation :

5

Good price for that big of storage unit.

Évaluation :

4

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Évaluation :

3

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

Évaluation :

3

Accessing my storage before 7pm wasn't always convenient. I wish the hours were later. I was disappointed to see there wasn't a recycling bin. That could be a good earth friendly choice!

Évaluation :

5

Everybody is very helpful and accommodating for all my needs. Merci.

Évaluation :

5

I've always enjoyed the customer service

Évaluation :

4

Friendly staff that was helpful and worked to.get us the best options.

Évaluation :

5

Everything went well during the two years we rented a storage unit.

Évaluation :

3

Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.

Évaluation :

4

Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.

Évaluation :

4

Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.

Évaluation :

5

Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.

Évaluation :

5

Comments emailed !

Évaluation :

5

Great experience and everyone was super helpful

Évaluation :

3

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I'm surprised there aren't any grip strips or traction of Some kind.

Évaluation :

5

Merci

Évaluation :

5

I would recommend this location.

Évaluation :

1

Charge more mileage