Customer Reviews for U-Haul Moving & Storage of South Locust

Évaluation :

5

I believe there was too many furniture pads in my 1 UBox. I suggest that UHaul allow us to choose how many furniture pads we need, when we make the reservation for the UBox.

Évaluation :

4

Dirt and grass in the trailer. So tired of staff having log in problems on U-Haul site. So time consuming when you want to get away.

Évaluation :

4

The site was under construction. They did a good job working around the cement crew.

Évaluation :

5

Very helpful employees! Easy experience.

Évaluation :

5

Everyone at Uhaul, both in Sun Lakes, AZ, and Grand Island, NE, was friendly and helpful. They always had great ideas and great humor. Lina in Grand Island is especially wonderful.

Évaluation :

4

Every thing went as expected

Évaluation :

4

Don’t ignore a truck when it pulls in, greet the customer instead

Évaluation :

3

Your prices are more than double what your competitors are. I also would have preferred 24 hour access.

Évaluation :

3

People were good to work with once they were able to assist us. The site seems to be understaffed as I was told to leave the truck and they would call me if there were any issues. I waited about 10 minutes until someone finally assisted me.

Évaluation :

3

My original reservation said I was Ely for a weekly rate which might be better than a daily rate with mileage I brought this up and the person said we do not honor that rate structure. ??????

Évaluation :

5

Check in was quick and professional.

Évaluation :

5

Don the manager was AMAZING!

Évaluation :

3

I have mixed reviews at the drop off location. I felt they could've cared less when I arrived. I had to go in and let them know that I was setting out in the return area. The person that assisted me didn't seem friendly. Maybe the pick-up location (Spanish Lake) spoiled me on what I should expect from U-Haul employees. However, they were nice when spoken too or when I asked questions. wJB

Évaluation :

5

The young man at the desk was very helpful and knowledgable!

Évaluation :

5

Randy did an excellent job at check-in and check-out. He is a very knowledgeable and dedicated employee. Thanks for hiring great people. Steve

Évaluation :

4

Staff was good, but busy. When I did self checkin- the app crashed.

Évaluation :

2

Reservation was made via the uhaul website three weeks in advance. Verifiying the rental 5 days in advance gave the indication we may not have the rental due to your website booking. Once we received verification of the unit 2 days prior to pickup date we were relieved. When we arrived on the scheduled pickup time the truck was not ready to go, this resulted in a 20 minute delay after processing inside the store. Online reservation process and coordination with the physical stores needs improvement.

Évaluation :

5

Explain how License Plate Read Toll Pay works with your rentals. There is no longer a pay as you go option in Oklahoma and Kansas.

Évaluation :

3

The worker was friendly and was working hard but there needed to be more staff there. He was by himself on a Sunday morning. His coworker called in sick he said, but the general manager Donald (his name was on the door) should have come in to speed things up.

Évaluation :

2

The store was supposed to open at 9. After I called customer service the employee showed up 30 minutes later and didn't say a word to any of the customers about the wait. When I dropped off the trailer the app would close when I went through the return pictures and checklist and finally closed and didn't show my reservation again so I don't know if it completed the return or not.

Évaluation :

5

Other than being very understaffed on a Sunday the poor kid was swamped. Was very professional and did the best he could under difficulty conditions.

Évaluation :

3

Returned a day earlier and had extra gasoline in the tank and no reimbursement of any kind. More expensive than quoted in advertisement.

Évaluation :

5

They were very helpful and curious.

Évaluation :

5

Outstanding Service and excellent people skills and customer service. Would do business with again.

Évaluation :

5

For now is good everything.

Évaluation :

5

My experience was great on both ends. I would highly recommend them to everyone

Évaluation :

5

Nothing.

Évaluation :

1

The staff was extra cooperative. We rented the truck for a one way trip of 511 miles. That fell through,we ended up using it for a 3 day local run to empty out a parents home. The local U Haul franchise bent over backwards to to make it work. Thank you UHaul.

Évaluation :

5

The u haul app needs work... but at the store, everyone was great and very helpful. The new general manager was great, he made sure all needs were met and very pleasant to talk to..

Évaluation :

5

very happy with the car transport trailer, worked great, was there when i requested it and received professional help staff seemed very happy at work

Évaluation :

1

Employees were not dressed appropriately they were cussing and not helpful at all. I had to hook up my trailer myself and unhook it when I dropped it off. She was very unprofessional. She looked like she was on drugs or something!

Évaluation :

4

Need someone at the counter more often. Had to wait a while before someone came to help. Also had a lot of problems with getting the app to work

Évaluation :

5

As always, a great U-Haul experience.

Évaluation :

5

There was a moldy donut behind the seat

Évaluation :

3

I used one of the UHAUL car trailers to transport a car from one shop to another. The equipment was in good working order. The issue that I have with this experience is that after we had dropped off the trailer as discussed, I received a call from one of the employees a day after the drop off indicating that we had not returned the trailer. Eventually the issue was resolved by the GM she indicated to me that the trailer was not properly checked in on their side and was re rented. I don't place the blame on the GM or the employee that called I place the blame on upper management at UHAUL for not having the location workflow/SOP etc. in order to a point that these simple blunders don't happen. So overall I would Chaulk this up to a learning experience. I know that it's hard to obtain, retain, and cultivate good help these days so I won't be too critical this is just the world that we live in now.

Évaluation :

2

Your prices are bullshit along with your refund policy.

Évaluation :

5

Everyone was great very satisfied

Évaluation :

5

The girl that helped me was super nice and hands on helping hook it up and check to make sure all lights were in working order

Évaluation :

5

I have nothing but really great thanks for customer service for the U health

Évaluation :

5

The U-Haul truck and personel were great! I was very frustrated that I had to pick up the rental from Grand Island when I made the request 2 weeks prior to pick it up in York (where I live). That was an extra 90 miles we paid at $1,19 per mile and an extra $40 in gas! For a 2 day rental (15' U-Haul) it cost us $278! Ouch! How can I request one in York and pick it up in York?

Évaluation :

5

Both women who helped me at this location were very nice and helpful!

Évaluation :

5

Front desk staff was courteous and helpful.

Évaluation :

5

Great job

Évaluation :

5

Once again all went well.

Évaluation :

5

Everything worked out great

Évaluation :

5

Jazmin was friendly and helpful. She loaned us a adapter to help,so we didn't have to buy it when we already own but didn't have it with us. Explained everything and we were on our way. Also the customer service representatives were great when I called and spoke to them each time but especially the last time. Linda Richter was amazing. She listened as I explained and found in the record what I was talking about then helped so I could get pictures uploaded to the contract proving that we returned the trailer and adapter we had borrowed. The emailed back letting me know she has done that and later that afternoon I received my finalized receipt so I am very happy and will be back again.

Évaluation :

2

Have a rental available to drop off anywhere not give a truck for someone to pick up and have to drive back to where it was picked up at

Évaluation :

5

VERY NICE PEOPLE GOOD SERVICE THANK YOU.

Évaluation :

2

Have a truck assigned to me so I cold pickup at the time I asked, before they opened. Truck door was damaged and did not close / sealer properly. Lot of wind noise.

Évaluation :

5

S.O.

Évaluation :

3

Well, you really don't have much choice about location. My one recommendation is to use a company location instead of the neighborhood UHaul locations since the inventory is usually better at the U-Haul Center locations. Also, be prepared to pay a steep fee for a change to the original contract drop off location.

Évaluation :

5

Very good service

Évaluation :

5

Very efficient

Évaluation :

5

Never had any issues here. Staff was always friendly

Évaluation :

5

My issues were addressed and fixed right away by the staf who was extremly helpful and very nice.

Évaluation :

2

Management was friendly and helpful, but unit was way more pricey than what it was worth. Very poorly lit; light from the hallway didn't reach into the unit. A single stretch of lights over each row of units could easily be installed at low cost. Access after office hours would have been nice too.

Évaluation :

5

The staff at this location was wonderful, kind, and very professional and knowledgeable. It was a wonderful experience.

Évaluation :

5

Excellent customer service provided by Benjamin. He is without question store manager material !

Évaluation :

5

NICE PEOPLE GREAT SERVICE GREAT PLACE TO DEAL WITH

Évaluation :

5

The staff was awesome, very helpful and kind. Entry into the storage facility with a passcode would have been more helpful and lights in the units. Overall a great experience.

Évaluation :

3

Manager on site unfriendly and was not willing to assist in timely manner. I waited in line and he chose to wait on others before me. If I'd had time I would have tried to find another storage facility.

Évaluation :

4

Mr. Casto was very helpful and professional. The facility is clean and well managed.

Évaluation :

5

The manager and staff were great to work with

Évaluation :

3

Never answers their phone had to go in person then did not check me out of 206 so then got to try to handle that

Évaluation :

5

Staff is very helpful and represent their company very friendly and professionally. Good job

Évaluation :

5

I just dont understand why i didnt get a refund for useing my unit for the month?

Évaluation :

4

The hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.

Évaluation :

5

Thank you Robert!

Évaluation :

5

Good price for that big of storage unit.

Évaluation :

4

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Évaluation :

3

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

Évaluation :

3

Accessing my storage before 7pm wasn't always convenient. I wish the hours were later. I was disappointed to see there wasn't a recycling bin. That could be a good earth friendly choice!

Évaluation :

5

Everybody is very helpful and accommodating for all my needs. Merci.

Évaluation :

5

I've always enjoyed the customer service

Évaluation :

4

Friendly staff that was helpful and worked to.get us the best options.

Évaluation :

5

Everything went well during the two years we rented a storage unit.

Évaluation :

3

Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.

Évaluation :

4

Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.

Évaluation :

4

Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.

Évaluation :

5

Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.

Évaluation :

5

Comments emailed !

Évaluation :

5

Great experience and everyone was super helpful

Évaluation :

3

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I'm surprised there aren't any grip strips or traction of Some kind.

Évaluation :

5

Merci

Évaluation :

5

I would recommend this location.

Évaluation :

1

Charge more mileage