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the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!
no issues with the trailer. Returning it with website was cumbersome to take all the pictures etc -- could improve this.
I can't compare this location to any other as I've never done business with any other location. The truck I drove made some funny noises when I had the air conditioner on, but the lady I spoke with upon return said the truck was going out that evening for servicing.
Attendant noticed that the trailer was not properly attached to my hitch and said it could have popped off at any time during the trip. VERY disappointed!!!
Me cobraron dinero extra
Gas was marked at full it was half. There was trash, food, food wrappers, pop bottles all behind the seats. Food smeared into the seats. The truck was DIRTY I informed the location and was told the girl who cleans the trucks obviously didn't do her job. I RECEIVED NO COMPENSATION at all! Very disgusting. Very very POOR service. Not even an apology.
nothing, it was a great experience!
I had no reservation and the service was very good. Great help and service.
Setting up, getting keys, taking my information was a redundant process. Grabbing drivers license number, getting approved by an agent could have been done prior to my arrival at the location.
Nothing - the person I spoke with at this location was so helpful and friendly. I really appreciated how smoothly the rental went.
The truck was in good condition. There was a discrepancy on payment and when I tried to investigate it I kept getting put on hold. This was Saturday. By Monday I was charged again despite being told nothing would be charged until I looked into things.
No problems
ðŸ‘
Just keep up the good work!
Nothing
The lady who helped us was very knowledgeable and extremely polite and helpful. Very cheerful and proud to work for U-Haul. She said it's nice to work for a company who invests in her future. You can tell she appreciates her career with U-Haul.
1st they changed the location of my truck to be over an hour away in the opposite direction, It took over 3 hours to get our truck. The rep kept going & helping other people & talking about her weekend plans with another person while my 5 & 6 yr old waited & waited. Then she couldn't find the keys which took another hour. Not impressed
Fast friendly service well maintained equipment
Very good service. They got me out without waiting, and checked me in on my return. It's a quick process. I will definitely use this Uhaul location again.
Have the equipment you promised ready and not have me to make a change in what I was promised
Only issue I had was the right blinker on the trailer wasn't working. The representative told me it was something with my truck. I've pulled multiple trailers recently with my truck and have had no issues. I really don't think the issue stemmed from my truck.
The customer service representative did well in hooking up the trailer.
Robert the GM was outstanding
Customer service was horrible. They never called to verify my reservation. When I got there they acted like they had no clue what they were doing and when I got my truck they said gas was a quarter but it was on empty... never got text message to to a walk around.
Everything was as they said it would be. Lena did a good job explaining it all!
Nothing
The A/C in the truck didn't work very well. I requested to pick up a truck in Central City, NE but was told I would have to go to Grand Island, NE to get the truck. They wouldn't let me drop it off in Central City so I had to pay even more mileage to take it back there. The lady I talked to on the phone was horrible to talk with. She couldn't give me a straight answer on what the truck was going to cost. She seemed very annoyed when she first answered and that never changed throughout the call. The people at the store were ok but did nothing to offer any kind of help for the A/C problems. No instructions were given to perform a walk around and do my own inspection until I had left the store already and received a text. Overall I'm very dissatisfied with this experience.
Clean your trucks better. Dont put non working trucks back on the road! We paid for a fully working truck and did not get that!
I would improve nothing the guy that helped me out was super friendly and nice.
I picked up my truck in Kearney, but had to drive all the way to this site in Grand Island to get the trailer. They only gave me one day's notice about this (despite the fact that I made the reservation a month in advance), which completely screwed up my travel plans. It's not the fault of this location, but I don't know where else to register the complaint.
The interior of the pickup was dirty and the seats needed to be vacuumed. But the rest was great.
After booking the trailer rental online I realized I wanted to change the drop off location. I called customer service and they told me to tell the staff at pick location so they could make the change. I gave the address of the new drop off location to the staff, he Said it was updated and he then helped us get trailer connected and sent us on our way. Later we looked at printed contract and it still had previous drop off location listed. We went back to pick up store and asked for assistance. The agent was unable to help after at least 15 minutes. I got back on the phone to customer service and 20 minutes later (on hold much of that time) I was forwarded to the regional scheduler to make the change.
Wonderful to work with. Thank you
There was a leak in the trailer, on the driver side towards the front. Numerous boxes got wet when I rained.
Great experience. Very helpful. Only problem couldn't open car door on car transport.
Robert trata mal a las personas y las insulta al costumer no 😔 lo vuelvo a contratar nunca más
Staff friendly and helpful. Equipment was in great working order and easy to use.
I was unsure of exactly where to park my Uhaul, because the area that says “leave returned vehicles here†was occupied. I didn't know if I had another option for parking. It wasn't a big deal, and I just parked behind the other vehicle present.
Service was great as always. Equipment worked very well for our needs.
Perfect!!
The person who helped me at the location wasn't very friendly when I tried to talk about things, and seemed to have a RBF. Otherwise, my experience was okay.
Great crew. Great job!! Drive 25 miles to rent from them. Thank you
Great service and no complaints.
I ask for a refund or compensation for all the trouble we had but the guy looked at me funny and said to call corporate...
They were rude
Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.
Accessing my storage before 7pm wasn’t always convenient. I wish the hours were later. I was disappointed to see there wasn’t a recycling bin. That could be a good earth friendly choice!
Everybody is very helpful and accommodating for all my needs. Thank you!
I've always enjoyed the customer service
Friendly staff that was helpful and worked to.get us the best options.
Everything went well during the two years we rented a storage unit.
Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.
Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.
Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.
Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.
Comments emailed !
Great experience and everyone was super helpful
The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I’m surprised there aren’t any grip strips or traction of Some kind.
Thank you
I would recommend this location.
Charge more mileage
Good experience
