Trucks needs cleaning..fueling ,more available. On trucks time out for the price.
Blanche F.Customer Reviews for U-Haul Moving & Storage of South Military Highway
Testimonials From Recent Customers
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The white customer service representative was rude in tone and how she approached me during the drop off process. Which was surprising because the previous day she was warm and friendly. However during the drop off process I arrived two hours early and before I could get out my vehicle she was at my door demanding the truck rental key. Furthermore she came back to my car and did entire transaction at my vehicle after I said I would be in momentarily!!!! she was aggressive in tone and body language. Sir William was a pleasure during the whole process and he was professional and displayed excellent customer service and problem solving skills.
Crystal A.Like in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.
Ian P. | Premières impressionsThe manager was very professional and friendly
Anthony H.The location manager got me in an out very quickly, was polite and very attentive. Would definitely rent from this location again.
Patrick S.When returning equipment sign says wait in equipment to be checked in after 5 min no came so I went in clerk on his cellphone. But great experience will rent again.
MICHAEL L.Samantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.
Sherry C. | Expérience généraleVery poor experience and customer service from Sir Wil McCail. He was rude, was not helpful, got upset with me when I asked questions and clarifications. I had reserved a trailer and utility dolly. He asked me what that dolly looked like because they had some but he didn't know if it was what they had. I tried to explain it but he didn't understand so I asked if he could show me a picture of what he had to see if it was what I requested. For some reason he wasn't able to find a picture and said he'd show me the storage room. I responded ok and we went there and there weren't utility dollies. At which point I asked if he had a suggestion or knew a Uhaul where I could get one. He proceeded to say that I shouldn't be asking these questions because Uhaul doesn't guarantee the equipment and I won't be charged for it so there is no point in my asking. I said I wasn't asking because I was worried about the charge, I was asking because I needed the dolly for my move. He then said well I don't have one. I said I understand that, was just wondering if you had a suggestion or recommendation, but I see you don't so thank you for being so helpful. At which point he started yelling at me and being extremely rude and disrespectful. I didn't respond because it clearly wasn't worth engaging with him and just waited until he gave me my paperwork and I was able to leave. Unfortunately first truck had mechanical issue so made it a couple miles down the road before having to come back and interact with him again for a second truck.
Elizabeth W.GREAT CUSTOMER SERVICE :}
Robert H.The service attention we rec'd from this place was excellent. The person who took care of us was very helpful and friendly as well. I believe Uhaul company does keep good and trustworthy employees. Keep up the good work ! Thanks and God Bless !.
Harry L.Excellent customer service.
Deborah C.The return was easy and no waiting. I was done within one minute. Location easy to find. Inside clerk was very nervous and more worried about phone.
Renee P.The equipment had paperwork from pervious renter on the door
Lashaundra P.Customer service was great, check out and in process were fast
JOSEPH H.Ms. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.
Chris W. | Expérience généraleMs Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.
Yardley B. | Premières impressionsGood job, Sir Will
Karamoh S. | Expérience généraleSamantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.
Sherry C. | Premières impressionsYour level of service was OUTSTANDING!! Keep up the excellent work!
GREGORY J.The facility was small but the representative was very nice and helpful. No waiting at all and we were checked in and given a receipt right away. We did reserve a unit at this facility but chose not to use it as the area was not gated or secure.
Mike H.Nothing. Fast, efficient- excellent customer service!
Lisa B.The manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location
Erica B. | Expérience généraleProfessional and friendly
CALVIN W. | Expérience généraleFront parking lot is small. It took a while to get checked in but the clerk was busy.
Sharon S. | Premières impressionsSamantha was awesome and very helpful. I appreciate y'all for hiring her
Lemont S.Ms. Samantha was absolutely fantastic. Very friendly, personable and accommodating.
John A. | Premières impressionsYou have already done it. Great Service
Thomas E.There is nothing I can recommend at the moment. My experience was great!
Raleigh W.Great customer service, friendly associates and personable. Will recommend to my friends and family!!
Me'Kil S.Excellent service à la clientèle. Manger was a very helpful and kind.
Hanan N.Samantha was pure excellence in customer service and ensured everything was in full working order at pick-up.
Philip M.Nothing, Samantha is awesome. You can't find people like that in this day . Outstanding customer service
David Z.Samantha is always a pleasure.
Terviska W.The folks running the uhaul here could not be any more friendly. When I moved away 2 and1/2 years ago that was the case, and I purposely picked this uhaul as my return location when my military orders moved me back to Virginia from Maine. I was not disappointed. I'll be back in this office for my next military move in a couple years I have no doubt. Look forward to working with them again.
Jason C.Great service and very pleasant staff
DESIREE MONIQUE L.I forgot the ladies name at the front desk but she was very helpful and kind. I hope that woman gets a raise.
Daniel C.Because the price I was quoted ended up being three times the amount that I paid
Taneshia J.Customer service was excellent!!!
Future H.Great service, thanks guys
Carson P.Dealer was very nice and helpful. Would definitely recommend.
Michael M.Merci
Akoma L. | Premières impressionsHighly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!
Jeanara F. | Premières impressionsVery helpful and professional.
Price A.I didn't ask to have my things removed. It's baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I'm a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won't have any money to get any new things. So uhaul I will not recommend at all !!
jeanara f. | Expérience généraleAbsolutely awesome customer service.
Mark P.It was accommodating to my needs
Letitia B. | Premières impressionsHad a very pleasant experience and would highly recommend this U-Haul
Letitia B.Ms. Samantha Tumminello assisted me with great customer service.
Shavee B. | Premières impressionsSamantha was the best, fast service, no wait, great attitude, best Uhaul experience thus far really enjoyed this location, and supervisor Sam
Kenneth K.The manger went above and beyond and was helpful friendly and approachable.
CarrieAnn E.My reservation cost was totally different once I went to check in, it's false advertising. I was 4 gallons off a quarter tank and got charged 50 dollars for that. That is ridiculous and if I find a better facility I will be moving my things out. My original reservation had me paying a hundred and maybe 40-50 dollars. Once I went in I ended up pay almost 300 dollars that's totally unacceptable. I'll never rent from uhaul again
Lisa B.Excellent customer service and would recommend to others.
Nathan P.Wonderful staff!! Threat personable service. Easy to make online reservation. No issues.
Tawanda J.The best attendant ever at pickup and return. You guys need more employees like that.
Timothy C.Friendly staff and cost effective pricing
Brittany R. | Premières impressionsTheir attitude, the guy was just there.
Richard M.Great as is
Gary J.Samantha is the best and she makes sure you are well taking care of.
Tekela B. | Expérience généraleGreat customer service and really appreciated the extended hours available at this location. Will definitely return to this location for any future moving related needs.
Jeremy L.The employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.
VANESSA P. | Expérience généraleThe center manager and her staff member need some customer service and relations training!
Jonathan N.Very great customer service 👍🐕🦺
Eric B. | Expérience généraleAwesome customer service. An easy and friendly experience. Would absolutely recommend and use in the future.
Sherry B.Will the man up front was amazing to deal with. Please share this experience with him.
Stephen S.Quick and easy equipment return. Sam is the best!
Tanya T.Easy drop-off and friendly employee!
Terisa C.Nothing I enjoyed my experience with the great customer service thanks
Cheryl R.The unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.
Thurman W. | Expérience généraleSam was very helpful and professional!
Michael K.Samantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too
TYECHA W. | Premières impressionsThe agent was a bit stale. Otherwise no issues
Lori K. | Premières impressionsGreat help, and staff was excellent
juan r. | Premières impressionsPersonal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.
Elaine S. | Expérience généraleStaff was very helpful and provided the best assistance
Sharise L. | Premières impressionsMuy amable y un buen servicio
Wendolyn M. | Premières impressionsSammy was awesome
Kyle A. | Expérience généraleSamantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again
Lyn S. | Expérience généraleI have no further comments at this time
ANDREI D. | Premières impressionsStaff very rude left message for manager to call never received a call UNACCEPTABLE
KIMAN R. | Expérience généraleThe clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call
KIMAN R. | Premières impressionsGreat customer service Sam was very helpful with my situation
Isabel M. | Premières impressionsI HAD a Great experience with Ya'll
Reggie B. | Expérience généraleThe website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.
Elaine S. | Premières impressionsI have no further comments
ANDREI D. | Premières impressionsThe manager is freaking awesome! I love her energy!!!!
Shirronda J. | Expérience généraleI have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!
CHERYL A. | Expérience généraleAwesome experience!
Ramel W. | Premières impressionsSamantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!
Roberta M. | Premières impressionsStaff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!
Elaine S. | Premières impressionsOnly problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.
KAREN M. | Expérience généraleSamantha was very very helpful kind and had awesome Customer Service….. Thank you
Shavonne S. | Premières impressionsSamantha was a great help in our transition down to va from my. She made things very easy. I would highly recommend
JUANITA H. | Expérience généraleExperienced roaches and staff level of service is subpar.
Angela H. | Expérience généraleThe manager Sam was very rude and I would never rent from that location!!
Andrea J. | Expérience généraleEverything was great, just didn't like the increase every year
Laverne H. | Expérience généraleSamantha is great to work with and demonstrates excellent customer service.
Tonya B. | Premières impressionsEveryone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!
Barbara R. | Expérience généraleSamantha was very helpful and always very nice.
Catherine B. | Expérience généraleSam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!
Tonya L. | Expérience généraleThe facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.
Orlen S. | Expérience généraleMy overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner
DAREN T. | Expérience généraleSamantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!
Cynthia R. | Premières impressionsSam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.
Daphne G. | Expérience généraleGreat place and people
Scott S. | Expérience généraleSam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.
Karen W. | Premières impressionsGreat service at fair market value
Glen W. | Expérience généraleSamantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.
GREGORY H. | Expérience généraleSamantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y'all got a A+++++++ person there! Don't ever lose her!
Shelby M. | Expérience généraleSamantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!
Shelby M. | Premières impressionsGreat experience from GA and VA. I would highly recommend and tell my family and friends about using.
Paula L. | Premières impressionsGreat and Friendly atmosphere.
Edward W. | Premières impressionsThe entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.
Julia Y. | Expérience généraleMost staff member s we nice and helpful. One was not.
VEDA AMANDA H. | Expérience généraleAwesome!!!!
Michelle D. | Expérience généraleVery Helpful and Courteous staff...always clean and well kept surroundings
Sarah J. | Expérience généraleSamantha was wonderful! Very kind and helpful over the phone, would definitely recommend!
Adrienne g. | Expérience généraleThe staff is great! It's not climate controlled but the cleanest I've seen. The staff really takes care of the place which makes me feel comfortable having my things there.
Shirronda J. | Premières impressions