Trucks needs cleaning..fueling ,more available. On trucks time out for the price.Blanche F.
Customer Reviews for U-Haul Moving & Storage of South Military Highway
Pour nous contacter
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.DAMIEN RICARDO P.
Le client n'a pas laissé de commentaire.Joseph A. | Premières impressions
The white customer service representative was rude in tone and how she approached me during the drop off process. Which was surprising because the previous day she was warm and friendly. However during the drop off process I arrived two hours early and before I could get out my vehicle she was at my door demanding the truck rental key. Furthermore she came back to my car and did entire transaction at my vehicle after I said I would be in momentarily!!!! she was aggressive in tone and body language. Sir William was a pleasure during the whole process and he was professional and displayed excellent customer service and problem solving skills.Crystal A.
Like in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.Ian P. | Premières impressions
Le client n'a pas laissé de commentaire.BARBARAANN B.
Le client n'a pas laissé de commentaire.Pam K.
The manager was very professional and friendlyAnthony H.
The location manager got me in an out very quickly, was polite and very attentive. Would definitely rent from this location again.Patrick S.
When returning equipment sign says wait in equipment to be checked in after 5 min no came so I went in clerk on his cellphone. But great experience will rent again.MICHAEL L.
Samantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.Sherry C. | Expérience générale
Very poor experience and customer service from Sir Wil McCail. He was rude, was not helpful, got upset with me when I asked questions and clarifications. I had reserved a trailer and utility dolly. He asked me what that dolly looked like because they had some but he didn't know if it was what they had. I tried to explain it but he didn't understand so I asked if he could show me a picture of what he had to see if it was what I requested. For some reason he wasn't able to find a picture and said he'd show me the storage room. I responded ok and we went there and there weren't utility dollies. At which point I asked if he had a suggestion or knew a Uhaul where I could get one. He proceeded to say that I shouldn't be asking these questions because Uhaul doesn't guarantee the equipment and I won't be charged for it so there is no point in my asking. I said I wasn't asking because I was worried about the charge, I was asking because I needed the dolly for my move. He then said well I don't have one. I said I understand that, was just wondering if you had a suggestion or recommendation, but I see you don't so thank you for being so helpful. At which point he started yelling at me and being extremely rude and disrespectful. I didn't respond because it clearly wasn't worth engaging with him and just waited until he gave me my paperwork and I was able to leave. Unfortunately first truck had mechanical issue so made it a couple miles down the road before having to come back and interact with him again for a second truck.Elizabeth W.
Le client n'a pas laissé de commentaire.Halie M.
GREAT CUSTOMER SERVICE :}Robert H.
Le client n'a pas laissé de commentaire.Mikeem B. | Expérience générale
Le client n'a pas laissé de commentaire.Yashar M.
The service attention we rec'd from this place was excellent. The person who took care of us was very helpful and friendly as well. I believe Uhaul company does keep good and trustworthy employees. Keep up the good work ! Thanks and God Bless !.Harry L.
Excellent customer service.Deborah C.
Le client n'a pas laissé de commentaire.Angela R. | Premières impressions
Le client n'a pas laissé de commentaire.Eunice R.
The return was easy and no waiting. I was done within one minute. Location easy to find. Inside clerk was very nervous and more worried about phone.Renee P.
The equipment had paperwork from pervious renter on the doorLashaundra P.
Customer service was great, check out and in process were fastJOSEPH H.
Le client n'a pas laissé de commentaire.Arlina S. | Expérience générale
Ms. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.Chris W. | Expérience générale
Ms Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.Yardley B. | Premières impressions
Good job, Sir WillKaramoh S. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Sharon M.
Samantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.Sherry C. | Premières impressions
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Mikeem B. | Premières impressions
Your level of service was OUTSTANDING!! Keep up the excellent work!GREGORY J.
The facility was small but the representative was very nice and helpful. No waiting at all and we were checked in and given a receipt right away. We did reserve a unit at this facility but chose not to use it as the area was not gated or secure.Mike H.
Le client n'a pas laissé de commentaire.Rachel S. | Expérience générale
Nothing. Fast, efficient- excellent customer service!Lisa B.
Le client n'a pas laissé de commentaire.Craig D.
Le client n'a pas laissé de commentaire.Alexis H.
The manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul locationErica B. | Expérience générale
Professional and friendlyCALVIN W. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.Perry J.
Le client n'a pas laissé de commentaire.Melinda A. | Expérience générale
Le client n'a pas laissé de commentaire.Genevieve F. | Premières impressions
Le client n'a pas laissé de commentaire.Gary M.
Front parking lot is small. It took a while to get checked in but the clerk was busy.Sharon S. | Premières impressions
Le client n'a pas laissé de commentaire.Marsha S.
Le client n'a pas laissé de commentaire.Justen R.
Samantha was awesome and very helpful. I appreciate y'all for hiring herLemont S.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.RODNEY S.
Le client n'a pas laissé de commentaire.Xuan N. | Premières impressions
Ms. Samantha was absolutely fantastic. Very friendly, personable and accommodating.John A. | Premières impressions
Le client n'a pas laissé de commentaire.Arthur J.
You have already done it. Great ServiceThomas E.
Le client n'a pas laissé de commentaire.Bethany C.
There is nothing I can recommend at the moment. My experience was great!Raleigh W.
Great customer service, friendly associates and personable. Will recommend to my friends and family!!Me'Kil S.
Le client n'a pas laissé de commentaire.James G.
Excellent service à la clientèle. Manger was a very helpful and kind.Hanan N.
Le client n'a pas laissé de commentaire.Sarah J.
Samantha was pure excellence in customer service and ensured everything was in full working order at pick-up.Philip M.
Le client n'a pas laissé de commentaire.Margarie G.
Nothing, Samantha is awesome. You can't find people like that in this day . Outstanding customer serviceDavid Z.
Le client n'a pas laissé de commentaire.Gregory W. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Chasity H. | Expérience générale
Samantha is always a pleasure.Terviska W.
Le client n'a pas laissé de commentaire.MONIE S. | Expérience générale
The folks running the uhaul here could not be any more friendly. When I moved away 2 and1/2 years ago that was the case, and I purposely picked this uhaul as my return location when my military orders moved me back to Virginia from Maine. I was not disappointed. I'll be back in this office for my next military move in a couple years I have no doubt. Look forward to working with them again.Jason C.
Great service and very pleasant staffDESIREE MONIQUE L.
I forgot the ladies name at the front desk but she was very helpful and kind. I hope that woman gets a raise.Daniel C.
Because the price I was quoted ended up being three times the amount that I paidTaneshia J.
Le client n'a pas laissé de commentaire.Eunice R.
Customer service was excellent!!!Future H.
Great service, thanks guysCarson P.
Dealer was very nice and helpful. Would definitely recommend.Michael M.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Abiodun A.
MerciAkoma L. | Premières impressions
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Le client n'a pas laissé de commentaire.Linda H.
Highly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!Jeanara F. | Premières impressions
Very helpful and professional.Price A.
Le client n'a pas laissé de commentaire.Litasha A.
I didn't ask to have my things removed. It's baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I'm a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won't have any money to get any new things. So uhaul I will not recommend at all !!jeanara f. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS H. | Expérience générale
Le client n'a pas laissé de commentaire.England V.
Absolutely awesome customer service.Mark P.
Le client n'a pas laissé de commentaire.glenna s. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa M.
It was accommodating to my needsLetitia B. | Premières impressions
Had a very pleasant experience and would highly recommend this U-HaulLetitia B.
Ms. Samantha Tumminello assisted me with great customer service.Shavee B. | Premières impressions
Samantha was the best, fast service, no wait, great attitude, best Uhaul experience thus far really enjoyed this location, and supervisor SamKenneth K.
The manger went above and beyond and was helpful friendly and approachable.CarrieAnn E.
Le client n'a pas laissé de commentaire.David S.
My reservation cost was totally different once I went to check in, it's false advertising. I was 4 gallons off a quarter tank and got charged 50 dollars for that. That is ridiculous and if I find a better facility I will be moving my things out. My original reservation had me paying a hundred and maybe 40-50 dollars. Once I went in I ended up pay almost 300 dollars that's totally unacceptable. I'll never rent from uhaul againLisa B.
Excellent customer service and would recommend to others.Nathan P.
Wonderful staff!! Threat personable service. Easy to make online reservation. No issues.Tawanda J.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.Juan R. | Expérience générale
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Andrew N.
Le client n'a pas laissé de commentaire.Mary T.
The best attendant ever at pickup and return. You guys need more employees like that.Timothy C.
Friendly staff and cost effective pricingBrittany R. | Premières impressions
Le client n'a pas laissé de commentaire.Teranda K. | Expérience générale
Le client n'a pas laissé de commentaire.Karamoh S.
Their attitude, the guy was just there.Richard M.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Elba M.
Great as isGary J.
Le client n'a pas laissé de commentaire.Craigh M.
Le client n'a pas laissé de commentaire.Paulette S. | Expérience générale
Le client n'a pas laissé de commentaire.Barry B.
Samantha is the best and she makes sure you are well taking care of.Tekela B. | Expérience générale
Great customer service and really appreciated the extended hours available at this location. Will definitely return to this location for any future moving related needs.Jeremy L.
Le client n'a pas laissé de commentaire.Karamoh S.
The employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.VANESSA P. | Expérience générale
The center manager and her staff member need some customer service and relations training!Jonathan N.
Le client n'a pas laissé de commentaire.TONYA L.
Very great customer service 👍🐕🦺Eric B. | Expérience générale
Awesome customer service. An easy and friendly experience. Would absolutely recommend and use in the future.Sherry B.
Will the man up front was amazing to deal with. Please share this experience with him.Stephen S.
Quick and easy equipment return. Sam is the best!Tanya T.
Easy drop-off and friendly employee!Terisa C.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Vivian C.
Le client n'a pas laissé de commentaire.Karamoh S.
Nothing I enjoyed my experience with the great customer service thanksCheryl R.
Le client n'a pas laissé de commentaire.Andy F.
Le client n'a pas laissé de commentaire.Mary D.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Jay W.
The unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.Thurman W. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle B.
Sam was very helpful and professional!Michael K.
Samantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do tooTYECHA W. | Premières impressions
The agent was a bit stale. Otherwise no issuesLori K. | Premières impressions
Great help, and staff was excellentjuan r. | Premières impressions
Le client n'a pas laissé de commentaire.Karamoh S. | Premières impressions
Personal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.Elaine S. | Expérience générale
Le client n'a pas laissé de commentaire.INGRID C. | Expérience générale
Le client n'a pas laissé de commentaire.Terrence W. | Expérience générale
Le client n'a pas laissé de commentaire.LETICIA S. | Expérience générale
Staff was very helpful and provided the best assistanceSharise L. | Premières impressions
Le client n'a pas laissé de commentaire.JOE C. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis W. | Premières impressions
Muy amable y un buen servicioWendolyn M. | Premières impressions
Sammy was awesomeKyle A. | Expérience générale
Le client n'a pas laissé de commentaire.Latricia S. | Expérience générale
Le client n'a pas laissé de commentaire.Fred C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH S. | Expérience générale
Samantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you againLyn S. | Expérience générale
Le client n'a pas laissé de commentaire.Norman B. | Expérience générale
Le client n'a pas laissé de commentaire.Jamillah G. | Expérience générale
Le client n'a pas laissé de commentaire.Edward S. | Expérience générale
Le client n'a pas laissé de commentaire.M B. | Expérience générale
I have no further comments at this timeANDREI D. | Premières impressions
Le client n'a pas laissé de commentaire.Patty M. | Expérience générale
Staff very rude left message for manager to call never received a call UNACCEPTABLEKIMAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Artincy H. | Expérience générale
Le client n'a pas laissé de commentaire.Allinez R. | Premières impressions
Le client n'a pas laissé de commentaire.Duane M. | Expérience générale
Le client n'a pas laissé de commentaire.Joann B. | Expérience générale
Le client n'a pas laissé de commentaire.Joann B. | Premières impressions
The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my callKIMAN R. | Premières impressions
Le client n'a pas laissé de commentaire.Antwain C. | Expérience générale
Great customer service Sam was very helpful with my situationIsabel M. | Premières impressions
I HAD a Great experience with Ya'llReggie B. | Expérience générale
The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.Elaine S. | Premières impressions
Le client n'a pas laissé de commentaire.Martha R. | Premières impressions
I have no further commentsANDREI D. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
The manager is freaking awesome! I love her energy!!!!Shirronda J. | Expérience générale
Le client n'a pas laissé de commentaire.Patty M. | Premières impressions
Le client n'a pas laissé de commentaire.audrey g. | Expérience générale
I have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!CHERYL A. | Expérience générale
Awesome experience!Ramel W. | Premières impressions
Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!Roberta M. | Premières impressions
Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!Elaine S. | Premières impressions
Only problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.KAREN M. | Expérience générale
Samantha was very very helpful kind and had awesome Customer Service….. Thank youShavonne S. | Premières impressions
Samantha was a great help in our transition down to va from my. She made things very easy. I would highly recommendJUANITA H. | Expérience générale
Experienced roaches and staff level of service is subpar.Angela H. | Expérience générale
Le client n'a pas laissé de commentaire.DAPHNE B. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth A. | Premières impressions
The manager Sam was very rude and I would never rent from that location!!Andrea J. | Expérience générale
Le client n'a pas laissé de commentaire.Duane M. | Premières impressions
Le client n'a pas laissé de commentaire.Dan M. | Premières impressions
Le client n'a pas laissé de commentaire.Anna C. | Expérience générale
Everything was great, just didn't like the increase every yearLaverne H. | Expérience générale
Samantha is great to work with and demonstrates excellent customer service.Tonya B. | Premières impressions
Everyone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!Barbara R. | Expérience générale
Samantha was very helpful and always very nice.Catherine B. | Expérience générale
Le client n'a pas laissé de commentaire.Janet L. | Premières impressions
Le client n'a pas laissé de commentaire.Janet L. | Expérience générale
Sam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!Tonya L. | Expérience générale
The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.Orlen S. | Expérience générale
My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. TurnerDAREN T. | Expérience générale
Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!Cynthia R. | Premières impressions
Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.Daphne G. | Expérience générale
Le client n'a pas laissé de commentaire.Thomaszina J. | Premières impressions
Great place and peopleScott S. | Expérience générale
Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.Karen W. | Premières impressions
Le client n'a pas laissé de commentaire.Paula L. | Expérience générale
Great service at fair market valueGlen W. | Expérience générale
Le client n'a pas laissé de commentaire.Anita T. | Expérience générale
Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.GREGORY H. | Expérience générale
Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y'all got a A+++++++ person there! Don't ever lose her!Shelby M. | Expérience générale
Le client n'a pas laissé de commentaire.Billie M. | Expérience générale
Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!Shelby M. | Premières impressions
Great experience from GA and VA. I would highly recommend and tell my family and friends about using.Paula L. | Premières impressions
Great and Friendly atmosphere.Edward W. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew T. | Expérience générale
The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.Julia Y. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
Most staff member s we nice and helpful. One was not.VEDA AMANDA H. | Expérience générale
Le client n'a pas laissé de commentaire.Geoffrey S. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK M. | Premières impressions
Awesome!!!!Michelle D. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda P. | Expérience générale
Very Helpful and Courteous staff...always clean and well kept surroundingsSarah J. | Expérience générale
Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!Adrienne g. | Expérience générale
The staff is great! It's not climate controlled but the cleanest I've seen. The staff really takes care of the place which makes me feel comfortable having my things there.Shirronda J. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Online Move In