Le client n'a pas laissé de commentaire.Samuel M.
Customer Reviews for U-Haul Moving & Storage of South Military Highway
Pour nous contacter
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ron K.
Everything was great. Samantha was exceedingly helpful and very informative. If she isn't in line for a raise or promotion you are missing out on advancing a great employee.Craig M.
Le client n'a pas laissé de commentaire.DARCUSDEADDREAD C.
Easy checkout and return.Erin A.
I have no further comments at this timeANDREI D. | Premières impressions
The gentleman assisting me today was knowledgeable and friendly. When I walked in he was ready to help, set up my trailer without delay, and made sure I knew what to do when I brought it back. He said someday he'd like to have his own U-Haul business, if all U-haul businesses are run like his, then U-Haul is in good hands.ISAACJAMES R.
Everything was perfect!YESIKA EVELIA R.
Le client n'a pas laissé de commentaire.Patty M. | Expérience générale
Great service!!Raymond S.
The man who assisted with this rental did not want to be at work. Twice he stated he needed a better job. He seemed like he did not care about the customer. He forgot to hook the emergency brake away chain...only hooked it after I pointed it out.THOMAS T.
Le client n'a pas laissé de commentaire.William H.
Staff courteous and knowledgeable.Jeremy G.
He was very helpful. And unhooked it for meKENNETHRICHARD D.
Staff very rude left message for manager to call never received a call UNACCEPTABLEKIMAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Dana G.
Le client n'a pas laissé de commentaire.Artincy H. | Expérience générale
Le client n'a pas laissé de commentaire.Alexus B.
Everything was great. I Appreciate the Customer Service from the gentleman who was on duty on December 18 between noon & 6p when I picked up the truck and dropped it off. He has been there several other times when I picked up supplies. A quick and easy transaction. MerciDAVON CLINTON N.
Le client n'a pas laissé de commentaire.Allinez R. | Premières impressions
Le client n'a pas laissé de commentaire.Duane M. | Expérience générale
Keep it your good serviceLINDA A R.
Le client n'a pas laissé de commentaire.Joann B. | Expérience générale
Le client n'a pas laissé de commentaire.Joann B. | Premières impressions
The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my callKIMAN R. | Premières impressions
This is an amazing place. The owner has so much pride in her business.COREY ALBERT P.
Le client n'a pas laissé de commentaire.Antwain C. | Expérience générale
I really want to use the Greenbrier location but was able to work out the logistic problems with the help of a friend.Charles B.
Le client n'a pas laissé de commentaire.VERLANA M.
Le client n'a pas laissé de commentaire.Eric T.
The dude that was working he was very rude. He even hit me with a door bc I came outside and ask who was working the inside bc me and another customer was waiting he told me him n I have to wAit to be seen after he finish looking over two trucks I said o no we can walk out to store with so much stuff u r not professional at all and his reply was u cn wait or get out my store. He has broken glasses and not only that he was on the phone the whole timeTEKELA SHINECE B.
Samantha was fantastic. Very customer service oriented. Would definitely recommend this location for professional services.PAULA LYNETTE S.
Le client n'a pas laissé de commentaire.Katherine J.
Get people in there that have good customer service skill and know how to greet the customer when entering the establishment. I've never had a problem with this location until Nov. 14, 2021. The representative was very rude. The one representative never greets the customers and looks as though he don't want to be bother. I came in one day for a rental truck. They didn't have any and instead of say let me check another location. He just sat there and didn't even attempt to call another location. The Manager Samantha is really respectful and always willing to assist you anyway she can. One person can mess the entire business up.Linda H.
Le client n'a pas laissé de commentaire.Doug S.
Great customer service Sam was very helpful with my situationIsabel M. | Premières impressions
I HAD a Great experience with Ya'llReggie B. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT ARTHUR C.
Le client n'a pas laissé de commentaire.ANDREW D.
The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.Elaine S. | Premières impressions
The lady that assisted me was very nice and helpful.Craig C.
Le client n'a pas laissé de commentaire.Cynthia T.
Picked up on problems that others did not. Would be helpful if they had any tools available.MICHAEL EMIL G.
Love you uhaul I usually I have not complaints. This last location was but my vehicle was dirty outside and ok inside. The staff member in the am was so direct but no problems. Uhaul charge us $25 for dirty vehicle what do I get when I have to deal with a dirty one. I had no time to change vehicles.DARLEEN YVONNE D.
The man working there seemed annoyed to be working. He did a great job of unhooking our trailer quickly, but he was not friendly at all. Maybe he was just having a bad day.Scott M.
I was having difficulty getting the mobile pickup to work. It asked for a another contact and verification I added my son but it kept saying it was already in his name. So I added friend and it said the same think. I asked the store person and she told me she couldn't help me and was very rude! When I called the contact # there was a 20 min wait so I had them call me back. After 20 mins someone called and was able to reset it and help me but the whole pickup took almost an hour. I will not use U-haul again.Karen H.
When I got there the sign said stop and wait, I waited too long and had to go inside to get someone. Let's work on improving that. Other than that everything was fine.KENNETH G.
Retuning the truck however was not as easy using the self checkout Not user friendlyWillie F.
Le client n'a pas laissé de commentaire.COREY ALEXANDER T.
Great location with good inventory of vehicle. Contactless vehicle delivery was a bust. Issues with the website prevented following through with the contactless and necessitated me going into the store front to complete the delivery process.Troy B.
Le client n'a pas laissé de commentaire.Randall W.
Inspect the trailers a little closerMichael V.
I'm glad the staff was truly helpful in explaining everything clearly to me.AARON DEVONTE H.
Le client n'a pas laissé de commentaire.Martha R. | Premières impressions
Le client n'a pas laissé de commentaire.Darcus C.
Not one thing. Keep Samantha there, she rocks.DONALD LOUIS G.
I have no further commentsANDREI D. | Premières impressions
Le client n'a pas laissé de commentaire.CLIFTON RICHARD Z.
Le client n'a pas laissé de commentaire.THERESA MICHELE T.
Le client n'a pas laissé de commentaire.Jason J.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.Patty M. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA LEE T.
Samantha and her team was very professional and really cared about our needs. Guest what? When I need you service again, I will going back to Samantha and will refer my members of my congregation and family members and friends. They get an A+ Bishop James E. BanksJAMES ERNEST B.
The U-Haul rep was outside, which was helpful, but when I asked where to park the U-Haul trailer, he just kind of shrugged his shoulders and shook his head as if to say I was a bother or he was frustrated about something- poor customer service, period. Through the entire return process, he was short with me and had a poor attitude the whole time. Not a smile, nor a thank you the whole time. I'd just assume go elsewhere before I use this U-Haul shop again.SEAN E.
Ensure the person who is checking out the truck when you return and giving you total knows what he/she is doing. Person overcharged me, but thankful to woman at the desk, she noticed and fixed it for me. She was great, friendly, and helpful.Michael D.
Le client n'a pas laissé de commentaire.Dennice R.
Awesome experience!Ramel W. | Premières impressions
Great customer service !!! Made everything so easy and convenient!Steven B.
I'm not sure, as the service was spot on. Clean truck, functioned well, everything we needed.Robert R.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.DEVONA LYNETTE H.
Le client n'a pas laissé de commentaire.Howard T.
I have called and sent emails. Care thats what you can do!!!!Henry M.
Le client n'a pas laissé de commentaire.Donna P.
Sam is awesome. Renting was a pleasant experience and check in was quick. All good. No complaints at all.Donald W.
Le client n'a pas laissé de commentaire.Jessica G.
Poor customer service. Used app to check in and pick up the rental. Was following all the steps and proceeded to the office to retrieve the key. App specifically states to skip the line, head to the side of the counter show my phone to the attendant and get the key.. I could see the key hanging on the rack (literally a few feet away) and showed my phone to the attendant and stated I was already checked in online and just needed the key. She became very loud and rude and told me I needed to get away from the counter. I informed her I was simply following the very specific directions provided from the UHaul check in process... she made me continue to wait, answered some phone calls.. waited on another customer and eventually asked me my name... which I'd already provided with the phone... she finally turned around and handed me the key... which could have (and should have) been done in a matter of seconds upon my initial request with no delays for any other customers. It completely defeated the purpose of the having the convenience of online services not to mention the rude treatment and poor attitude of the attendant. Will never use this location again and will steer others clear if they need a rental.Stephen V.
Le client n'a pas laissé de commentaire.Heather H.
Le client n'a pas laissé de commentaire.SARAH ANN K.
Attendant likes dictating every exchange and lectures customers. Unprofessional and gossipy with others once customer leaves.KURT S.
Le client n'a pas laissé de commentaire.roger L.
Le client n'a pas laissé de commentaire.ASHLEY SAMANTHA C.
Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!Roberta M. | Premières impressions
No recommendation.Joseph R.
Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!Elaine S. | Premières impressions
Friendly staff and super quick/easy drop-off process!THOMAS JOSEPH S.
Le client n'a pas laissé de commentaire.BARBARA JEAN B.
Samantha was very very helpful kind and had awesome Customer Service….. Thank youShavonne S. | Premières impressions
dropped off after hours.JOHNJ W.
Le client n'a pas laissé de commentaire.MARTIN DANIEL G.
Le client n'a pas laissé de commentaire.MICHAEL WINSTON D.
The staff was courteous and very helpful. Checkout and check in were easy.ELSIE H.
Le client n'a pas laissé de commentaire.JANE NICOLE J.
The pick up people were very nice and answered all my questions. Very helpful, and outgoing...JEAN ELIZABETH W.
Let them know at beginning that there is a designated return space.Paul A.
Truck needs new front tires.FRANCIS G.
The mobile check in was extremely slow. It took 15 mins from the time I started until I got the keys for the vehicle. Which cost me valuable time I could've been heading to my destination to get my stuff and drop it. If this is the average wait time from start to finish on the mobile check in then it needs to be indicated. So customers can start the process earlier than their pick up time and be done on time. Other than that everything went smooth with pickup and drop off. The mobile app pick up is a good idea but just needs some tweaking that's all.DAVID J.
Le client n'a pas laissé de commentaire.ALICIA MARIE W.
Le client n'a pas laissé de commentaire.DAPHNE B. | Premières impressions
Inside vehicle was clean outside was dirty. Vehicle not what was shown in booking ad. Agent seemed out out when questioned regarding rate charge and when vehicle returned when driver didn't see drop off spot initiallyElaine F.
Lower the priceWILLIAMJ OHN J.
Le client n'a pas laissé de commentaire.Elizabeth A. | Premières impressions
Le client n'a pas laissé de commentaire.DUANE M.
Phenomenal availability at the last minute, during a Holiday, courteous, expedient service. Thank you U haul for a quick and safe move.Steven A.
Le client n'a pas laissé de commentaire.SOPHIE A C.
When i checked the vechile mileage it was not correct. Miles on my contract said 13740. On the van it read 113775. Manager said i would not be charge the 35 miles. But upon return i was charge the 35 miles. Unable to get in contact with the maanger. So i will not be using this location againPerry H.
Talk to people nicer and treat customers with respect it's your job to.!JAYQUANHUNTER D.
Le client n'a pas laissé de commentaire.ACHANKENG A.
Everything went smooth and painlessly!JASON RICHARD B.
Le client n'a pas laissé de commentaire.RONALD J P.
Le client n'a pas laissé de commentaire.GINA VILLA MEDIN D.
The customer service was absolutely atrocious the manager Samantha Tumminello was so rude and called me several times not only threatening me but with very inappropriate tone. Upon returning the truck the attitude was just as poor as on the phone and she even mouthed to me â€œ fuck youâ€ and then Proceeded to flip me off as we drove off the property.QUANTAVIA B.
Be will not to let to your customers and when you U Hall should give a credit or refund they should do it!Allen W.
Le client n'a pas laissé de commentaire.Duane M. | Premières impressions
Hard to improve on perfection.Dan M.
Le client n'a pas laissé de commentaire.JAMESCORY D.
Le client n'a pas laissé de commentaire.Raymond P.
Le client n'a pas laissé de commentaire.ERICRODNEY C.
Le client n'a pas laissé de commentaire.Daniel P.
Have employees answer phones. Called several times when ready to drop off with no answer. Stopped by minutes later and employee right there inside officeâ€¦.couldn't answer phone?? Place was nice, clean and organized but employee could be a little more courteous and or friendly. Acted like I was bothering him. This locationâ€¦never again.Casper P.
Le client n'a pas laissé de commentaire.Arlelia J.
Le client n'a pas laissé de commentaire.Thomaszina J. | Premières impressions
Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.Karen W. | Premières impressions
Extremely friendly service. Loved the customer attention.SCOTT E. | Premières impressions
The people are very nice here! Glad I chose to use this facility.RHONDA D. | Premières impressions
Sam made our experience fantastic! She is a great employee.Shawn H. | Premières impressions
Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Merci.Marlin H. | Premières impressions
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