Évaluations des clients U-Haul Moving & Storage of South Military Highway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Military Highway

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Jordan H. le

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The gentleman understood our position and understood we were not told all the correct information at our pickup location and he allowed us to drop off at his location. Excellent customer service.

Devon J. le

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Le client n'a pas laissé de commentaire.

HAROLD L. le

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Le client n'a pas laissé de commentaire.

Isaiah S. le

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Be honest when it comes to selling equipment! EXPLAIN THE CONTRACT BEFORE PURCHASING NOT AFTER. Your equipment badly damaged my car. Your sales rep said that my car would have no issues getting on after I explained to him my car was slightly lowered and he even looked at my car. Then after I left and tried putting my car on, it wouldn’t work and I dented/scraped my car bad and put a hole in a tire. On the way down, my front and rear bumpers both popped out of place and scraped. And when I called to ask about coverage I was told you guys don’t help In the case of a “modified” vehicle, but that’s not what was explained up front! Never using you guys again, which is a shame because being military I constantly am moving.

Michael C. le

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Get the truck serviced! The rpm's kept going up unnecessarily and the alignment was extremely off that made left turns close to impossible. I reserved a truck for a location less than 2 miles down the street and was told that we had to go to a location 8.9 miles away. I have a screen shot of the location's $50 reservation guarantee that we have to now paid an additional $20 because of the company's inability to coordinate a proper reservation! I'm very upset that I put over $20 worth the gas (almost 10 gallons) for going 42 miles (20 of which was just coming and going to designated location). That's 4 miles per gallon! (I attached the gas receipt with the keys). Tractor trailers get better mileage! What type of scam did I just fall for? The app asked for a review and didn't even let me. Someone needs to do something! I will never use uhaul again! Now I have had to jump through hoops just to leave a review. Do you genuinely want feedback?

Terry U. le

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Le client n'a pas laissé de commentaire.

Anthony W. le

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Nothing Kayla was amazing ??

Robert R. le

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Le client n'a pas laissé de commentaire.

ruby g. le

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Customer service was great from the initial call about rates to final drop off.

Diane B. le

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The actual ball and hitch were improperly installed by the Uhaul employee who helped me with the rental, causing the 6x10 trailer to become unhooked on the highway, 10 mins after I left the pickup site. The trailer was swinging side by side as I slowed down, causing me to swerve back and forth. Thankfully the cars to my side and behind me saw the trailer become unattached and were able to slow down avoiding a accident. I was on the side of a very busy 3 lane highway waiting 3 hours for someone from Uhaul’s roadside assistance to arrive. I had around 5 different conversations with uhaul personal trying to locate the first driver, I am sure they are all recorded, who apparently was never found, and had to wait another hour for the second one to arrive, who literally stated the hitch was incorrectly attached and was able to properly attach it. When I returned the trailer right after it was fixed, the employee who was at fault, did not show much concern for her error. I was refunded the trailer fees and decided to rent a moving van for my trip. I am very thankful me or my family were not injured with your employees error. This could have been a fatal mistake!! Employees need to be properly trained and have continuing training to show their competencies.

Steve K. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Very quick and pleasant experience.

Pamela G. le

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We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!

Todd E. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Le client n'a pas laissé de commentaire.

Larry R. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Jeanne H. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Jeff I. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Dorsey W. le

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Nothing

Paul M. le

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We rented a trailer to take kids to camp. We had notified them that we would be coming after the services on Sunday. We received a call asking if we were still renting the trailer since it was after 1pm. We stated yes and went to the facility to pick up. Upon arrival the employees asked us what we were there for and I informed him we had reserved a trailer and were there to pick it up. His reply was "we have already cancelled your reservation." I asked him why since we had just been called. He stated because you are late. I asked him if the trailer was still available and he said yes but since we cancelled the reservation we would need to fill everything out again. NOTE: He was doing what is, I am sure, company policy but his "directness" was taken as let me shame you for being late. We have rented from Uhaul for the last several years and will continue to do so even after this less than perfect episode. I realize he may have been having a bad day but did not like being the recipient of his displeasure.

William J. le

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Le client n'a pas laissé de commentaire.

Jordan G. le

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Employee was somewhat rude because I came in 12 minutes before close. Made several comments about closing time and how he was “normally out of here by now”.

eugene f. le

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Rented for three days, needed it for one day. Turn it in and they said there is no refund for days unused. Is this true?

Ian M. le

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Sam was extremely helpful and friendly. A real class act.

Elaine P. le

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Le client n'a pas laissé de commentaire.

Clay B. le

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I called ahead and reserved a truck and was in and out with my rental in less than 20 minutes. Easy! Gotta love that.

Aubrey C. le

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Le client n'a pas laissé de commentaire.

Hillary T. le

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I made my reservation online when I arrived to the location I was very rudely informed that online reservation reserve equipment not time and they had no truck for me... Samantha then advised me how I should utilize my time and scolded me for not calling in the reservation. After 20 mins of back and fourth I finally was provide a truck along with a nasty attitude

Ralph B. le

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Le client n'a pas laissé de commentaire.

Charles O. le

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never a problem

mariel r. le

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Great service, Samantha really helped us to the maximum extent possible.

Shawn H. le

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Sam made our experience fantastic! She is a great employee.

gloria c. le

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Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Thank you!

April H. le

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The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165.98 was due on the 24th of November and I closed the account on December 8th .

JAMES A. le

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The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

Mairlyn H. le

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Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

thomas c. le

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Great job

CALVIN W. le

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well maintained and professinal..

Angela L. le

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Easy checkin and out of facility however access hours should be longer especially during the summer months. Friendly staff.

Danielle M. le

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Great experience and would recommend

TIAUNNA C. le

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I’ve been with you guys for 2.5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 😀

Angelica R. le

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Excellent customer service

SHAMIKA J. le

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See above.

MIZELL`S H. le

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The facility was clean and well maintained. Convenient location.

Renato I. le

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Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.