Great service at fair market valueGlen W. | Expérience générale
U-Haul Moving & Storage of South Military Highway
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Malcolm H.
It was great we had no complaints, I will also say that the service at the Uhaul Greenbriar Location was also excellent. When our normal propane place was unexpectedly closed, we went to get our propane tanks refilled at the Greenbriar Uhaul Location. The service at both places was excellent and the fact that you also refill propane tanks is a huge blessing.BRADLEY W.
Le client n'a pas laissé de commentaire.Anita T. | Expérience générale
My rental experience was positive from start to finish. The manager Samantha provided outstanding personal customer service! I will certainly return to Samantha's store for any future rental needs.George B.
Le client n'a pas laissé de commentaire.DANNIE H.
On refueling. The gas gauge was stuck. I over fueled the truckTROY FITZGERALD R.
Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.GREGORY H. | Expérience générale
Great serviceThomas M.
Le client n'a pas laissé de commentaire.William F.
When Budget rental royally screwed me over, UHaul stepped up and helped make my move happen. It was such an easy, fun, and stress free processJason R.
Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y'all got a A+++++++ person there! Don't ever lose her!Shelby M. | Expérience générale
Totally satisfied with my experience.MARGARET DAWN N.
Le client n'a pas laissé de commentaire.Billie M. | Expérience générale
Le client n'a pas laissé de commentaire.Shirley M.
Le client n'a pas laissé de commentaire.Christine C.
Le client n'a pas laissé de commentaire.Tracy A.
Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!Shelby M. | Premières impressions
Friendly staff!Kevin W.
Once again, Sam was great!Carl L.
Love using the app, easy quick transaction!Keya S.
Le client n'a pas laissé de commentaire.Carrie P.
Le client n'a pas laissé de commentaire.Robert U.
Great experience from GA and VA. I would highly recommend and tell my family and friends about using.Paula L. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen C.
Just keep up the great customer serviceJulio H.
Le client n'a pas laissé de commentaire.MARIANE W.
Le client n'a pas laissé de commentaire.aidan K.
Great and Friendly atmosphere.Edward W. | Premières impressions
Le client n'a pas laissé de commentaire.Roger C.
Le client n'a pas laissé de commentaire.Brad H.
Le client n'a pas laissé de commentaire.Matthew T. | Expérience générale
Guy was totally rude and unreasonable. Truck wasn't even cleaned when I got in, but didn't have time to deal with the laziness of the staff. When drop came around the guy helping to sign the truck back in was the same rude jerk from the day before. He wouldn't listen to the reason why we ran behind today. Rude, disrespectful, and lazy ugh what a combo to have in an employee, got yourself a winner there U-haul *sarcasm implied*Alexandra K.
Le client n'a pas laissé de commentaire.Matthew M.
The Manager Samantha was wonderful, she was helpful and very polite. She is one of the most friendliest professional people I ever met in my life. If I could give her 10 stars I would. I think uhaul employees should be trained by her.Tracey J.
This was my best trip ever to Uhaul! Samantha was awesome! Can't say enough good words about this location! I will be going here from now on.James Q.
Le client n'a pas laissé de commentaire.Wintress P.
Please speak to the young man that took receipt of my truck return. He has a lot to be desired for politeness and good customer service/good public relations. He did not greet me as I entered the building but rudely said, "can I help you" and because I did not respond immediately to his rudeness he kept repeating himself in a very obstinate manner. I held the truck key up in the air for him to see that I was returning a vehicle and he continued to shout out "can I help you". I responded back with a loud, "can you wait until I get inside first" (as I was coming in from the rain with my umbrella . I told him "no you can't help me" as I went to approach the person sitting to his left for assistance with my return. He snapped back with "he can't help you so how can I help you?" I don't feel that I should have to deal with this type of non professional behavior/conduct when doing business with your establishment. I have done business with U-Haul as a repeat customer for many years and I do plan to continue. But this young man needs training on good customer relations, for example, learning how to appropriately greet customers when they walk in the door.Roger A.
Le client n'a pas laissé de commentaire.Natasha C.
Samantha was great - she processed customers quickly and efficiently. The pick-up and drop-off went smoothly, just like it should.John S.
Le client n'a pas laissé de commentaire.Elizabeth W.
Le client n'a pas laissé de commentaire.SHAMICE T.
Le client n'a pas laissé de commentaire.Robert H.
Samatha was very helpful and friendly great customer service... Merci.Tawana B.
Le client n'a pas laissé de commentaire.Ginny W.
The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent 250 $to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.Julia Y. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL R.
I cannot remember the name of the gentleman who assisted us at this location, but he was awesome. Couldn't have asked for better customer serviceJEFFREY ANDREW C.
Le client n'a pas laissé de commentaire.ANDREWTHOMAS P.
Le client n'a pas laissé de commentaire.JANICE K.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
Le client n'a pas laissé de commentaire.Katelynn M.
Le client n'a pas laissé de commentaire.Tonya H.
Better customer serviceSean C.
Actually the 10' truck worked and operated well, but front bumper was falling off when I rented it and I didn't know it until I arrived at my destination. Luckily I wasn't charged for that.Fred C.
Service was great!George T.
Sam went out of her way to try and help me with my moving needs. She was very easy to work with and provided excellent customer service.ANTHONY C.
Sam was extremely helpful and took care of all my moving needs.Anthony C.
Le client n'a pas laissé de commentaire.Trevor A.
The online check in wasn't working so I couldn't get the truck turned in on time and was charged a late fee.Timothy F.
Le client n'a pas laissé de commentaire.Victor D.
Le client n'a pas laissé de commentaire.LEVYALVIN R.
Le client n'a pas laissé de commentaire.MICHAEL T.
The manger was rude the whole time. For the moment I opened the door and she was very snappy if I asked for help.Bryanna M.
Great ServiceMYCHAL D.
There was a mix up in the beginning as to the location I was to pick up truck. In the end everything was taken care of at the Butler St. location.Florinda B.
Le client n'a pas laissé de commentaire.Luis O.
Le client n'a pas laissé de commentaire.Megan M.
Samantha was absolutely amazing. I can not impress enough how much she helped me during my move. Not only did Samantha listen to my challenges, she went out of her way to help find viable solutions. This was more than I would have ever expected, she has a customer for life. Thank you for all of your help, I literally could not have moved out of my house in time without your help. Thank you for everything.ANTHONYJAMES C.
Le client n'a pas laissé de commentaire.LLOYD BERNARD J.
Le client n'a pas laissé de commentaire.Juliet R.
Everything was great! Samantha has the best personality and impeccable professionalism. I would use this local U-Haul company if needed again and recommend to a friend. She went beyond her job to me. She is a top notch employee!!Sylvia C.
Overall excellent customer service.MICHAEL M.
Most staff member s we nice and helpful. One was not.VEDA AMANDA H. | Expérience générale
Keep the great staff you have!Fuenmayor D.
good customer rep, efficient polite.Wayne M.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.KENNETH P.
This location was great but I had to go out of my way after being at a different location just to find out the truck I reserved was unavailable. Huge inconvenience, this is the second time I have reserved a vehicle through UHaul & the vehicle is not available. This made me late for my item pickup.Mykievia G.
Brakes were a little "spongey".Amy B.
Sam is just Totally awesome. She's so friendly, knowledgeable and personable. Anytime you go to this location, you're always greeted with a smile.Brian J.
Le client n'a pas laissé de commentaire.Marysue S.
Le client n'a pas laissé de commentaire.Geoffrey S. | Expérience générale
Samantha is kind and was helpful. Great service, patient and helpful! However, I will recommend everyone to look for another service other than Uhaul for your moving needs based off of my experience. If you must use Uhaul in the Hampton Roads area, come to this location and see Sam. This location: 10/10 recommended Uhaul: 0/10 not recommendedKendrick T.
Your representative Samantha in the store was awesome.Issani B.
Le client n'a pas laissé de commentaire.FRANK M. | Premières impressions
I dropped my truck in Myrtle Beach SC the Chesapeake location is where I had to return the broken A/C truck.williams L.
Le client n'a pas laissé de commentaire.william T.
Awesome!!!!Michelle D. | Expérience générale
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.MARTHAMARIE R.
Thank you for your help and understanding. The staff was very willing to work with me and my needs.DANIELROE C.
Le client n'a pas laissé de commentaire.Brenda P. | Expérience générale
Your employee's were very polite and respectful. Was will to come help and was just great all around. This will be my primary location for now on. Hope they keep up the good workEarl P.
Very Helpful and Courteous staff...always clean and well kept surroundingsSarah J. | Expérience générale
Make sure the tires are in good shape. A large piece of the tire rubber came off. Exposing the steal belts in the tire. I was lucky that I didn't have a blow out while transporting my wife car.Dante C.
Truck had a leak in the roof. Mattress was soaked and damaged from water exposure. Emailed Uhaul and never got a response.Jorge R.
Le client n'a pas laissé de commentaire.Jesse P.
Le client n'a pas laissé de commentaire.Julius D.
Le client n'a pas laissé de commentaire.Darlene L.
Le client n'a pas laissé de commentaire.Jacob O.
Make sure your people keep their word. Don't say one thing then do another. Be Honest!Helen B.
Let customer know on the 24/7 checkout - that the verification takes 10 minutes so they know what to expect. Other than that it was excellent. Really loved it.Heath O.
Le client n'a pas laissé de commentaire.Amanda J.
Le client n'a pas laissé de commentaire.MICHELE H.
Le client n'a pas laissé de commentaire.Dennis S.
They are the best and I would recommend them to anyoneWillis B.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Leandra S.
Everything was superb!!DWAYNE ALEX D.
Le client n'a pas laissé de commentaire.SANDRA F.
Le client n'a pas laissé de commentaire.Lawrence Clarke B.
I told him that this truck was dangerous to drive. He told me that they gave me the wrong truck.Linda B.
Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!Adrienne g. | Expérience générale
Le client n'a pas laissé de commentaire.HARVEYLOUIS A.
The staff is great! It's not climate controlled but the cleanest I've seen. The staff really takes care of the place which makes me feel comfortable having my things there.Shirronda C. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Online Move In
Extremely friendly service. Loved the customer attention.SCOTT E. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES W. | Expérience générale
Thank you for your help and Service was very much appreciatedGardeen J. | Premières impressions
Le client n'a pas laissé de commentaire.Lamont J. | Expérience générale
The people are very nice here! Glad I chose to use this facility.RHONDA D. | Premières impressions
Nice, friendly staff. Too expensive......TORRENCE W. | Expérience générale
Great Service, Very Knowledgeable, Kind & FriendlyTramaine R. | Premières impressions
Easy access. Nice unit. Great customer service.Jeff W. | Expérience générale
Nothing to say just will never use them again.Tammy B. | Expérience générale
We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!Pamela G. | Expérience générale
never a problemCharles O. | Expérience générale
Great service, Samantha really helped us to the maximum extent possible.mariel r. | Expérience générale
Sam made our experience fantastic! She is a great employee.Shawn H. | Premières impressions
Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Merci.Marlin H. | Premières impressions
The only issue I encountered is when you close out your account you don't get part of your payment back. My payment 165,98 $ was due on the 24th of November and I closed the account on December 8th .April H. | Expérience générale
The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23JAMES A. | Expérience générale
Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!Mairlyn H. | Expérience générale
Great jobthomas c. | Expérience générale
well maintained and professinal..CALVIN W. | Expérience générale
Easy checkin and out of facility however access hours should be longer especially during the summer months. Personnel amical.Angela L. | Expérience générale
Great experience and would recommendDanielle M. | Expérience générale
I've been with you guys for 2,5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again TIAUNNA C. | Expérience générale
Excellent customer serviceAngelica R. | Réservation
See above.SHAMIKA J. | Expérience générale
The facility was clean and well maintained. Convenient location.MIZELL`S H. | Expérience générale
Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.Renato I. | Expérience générale
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