Customer Reviews for U-Haul Moving & Storage of South Ocala

Évaluation :

4

The vehicle was not clean. The windshield had to be cleaned to be able to see clearly. Inside had to be cleaned as well.

Évaluation :

5

This was a great experience. Everything when exactly as planned. We were very impressed with all the young ladies who brought our boxes and picked them at both locations. The woman from Wilmington was especially efficient, both delivering and picking up our boxes by herself. A real pleasure work with. The two gentlemen who did the loading in Ocala were very efficient and got the job completed just as indicated. We recommend this method to anyone who wants control over their move and wishes to do it economically.

Évaluation :

4

ALWAYS call when the driver is on the way to pick up box.

Évaluation :

4

Not a thing! Satisfied

Évaluation :

5

Was charge for appliances dolly ,but I never received it ,I thought it was on back of truck ,when I got home I looked for it and it wasn't there

Évaluation :

4

This was not my most convenient locations, but the place and service were good.

Évaluation :

5

Staff was helpful and friendly. Both the check-in and return process went smoothly and quickly. Will definitely use this location again

Évaluation :

5

The gentleman at the front desk was super helpful. Definitely a standout employee in my book.

Évaluation :

5

Everything was great & no problems at all.

Évaluation :

5

I do have to include that I was not happy with the fact that the customer service rep on the 800 number booked me at a location that didn't even carry the equipment that I needed then after I sat in a 1 hour line I had to drive somewhere else. Which the first place had no idea who I even was for some time. The 800 number needs better communication skills

Évaluation :

5

The location I was given to turn in the trailer does not accept any equipment. U haul corporate sets up return locations and there seems to be an issue.

Évaluation :

5

Everthing went well. Thanks

Évaluation :

3

Signage to direct where to drop off vehicles.

Évaluation :

5

Uhaul made the experience as easy as it could be. Moving is never fun, but at least getting a truck went smoothly.

Évaluation :

5

Just maintain the same customer assistance.

Évaluation :

5

Brandon was excellent to work with. Very friendly and accommodating. Great location with helpful staff.

Évaluation :

5

Cameron is amazing.

Évaluation :

5

Representative was very nice. We rented a dolly to lift furniture and left it outside. The rep remembered us 3 days later and he also remembered we left the dolly outside. He removed the fee the same day. This was very important that I didn't have to explain. I would give the rep 10  if I could!

Évaluation :

2

There was a dispute for the fuel in the truck

Évaluation :

5

Great will do again uhal trailer thank u

Évaluation :

5

Courteous service

Évaluation :

5

Very Nice Truck and Great Service.

Évaluation :

3

Thanks to Nikki from the other location ( on 17th st. ) for helping me get a van to help me . She deserves a raise. A1 customer service. Fast friendly and very courteous.

Évaluation :

5

Awesome

Évaluation :

4

Had to drive across town to get truck. A drop off service like enterprise would be great!

Évaluation :

5

The manager offered great customer service.

Évaluation :

3

I am being charged for a u-box that I did not rent. I have called many times to get this fixed and the last thing that I recived was a bill for 229 dollars not my u-box. We have not received your monthly payment for storage room # AB1374B. The rent was due on 2/19/2022. A lien processing charge of $50 has been charged to your account.

Évaluation :

5

Thank you for everything.

Évaluation :

3

Fix old equipment, provide a cleaner product when renting.

Évaluation :

5

Great staff/owner

Évaluation :

5

Easy to access, very friendly staff, quick and efficient!

Évaluation :

2

There was no one in the office when I got there I couldn't get rental I called main office and they called that the office that I was supposed to pick my truck up at and they didn't get an answer finally somebody showed up the truck they went to give me there was something wrong with the engine so they had to give me another truck that was absolutely filthy Both inside the cap and the truck we're supposed to get some furniture pads blankets did not get them they were supposed to be in the back of the truck they were not I would not refer that location to nobody it was an awful experience I would not refer that location to nobody it was an awful experience

Évaluation :

4

Great staff and plenty of potential but my covered site was basically like parking in a pond. Major water problems which caused problems in my RV. Much much dirtier covered parking than I have used in the past. Some grading needs to happen to prevent the standing water and mold.

Évaluation :

5

Equipment for my need, customer service help and ease of trailer rental for the afternoon made it a great experience.

Évaluation :

4

all good

Évaluation :

5

This is the second time I used this facility and this time I got a newer truck that ran very well. Moreover, it was so easy to complete the transaction and the young man had me on my way in 10 minutes - great experience!

Évaluation :

5

Everything about the rental went well. No problems.

Évaluation :

2

very busy understaffed,returned traile,r doors were locked people returning trucks and trailers standing outside,trucks parked everwhere,dropped my trailer off in lot ,where i picked it up,put my rental agreement in outside drop box,,it was 4pm on a saturday,,they were supposed to be open till 7pm,,but doors were locked,people standing around .not a happy crowd,

Évaluation :

5

Super easy done like clock work

Évaluation :

4

Trucks gas tank started leaking on final day of our move. Location Owner was VERY understanding and even gave us a credit towards gas we lost through the leak. Would highly recommend and use this location again.

Évaluation :

5

Great place to get a Uhaul

Évaluation :

1

Never respond to calls or texts. Charge me $20 for a piece of plastic bag. And when I asked for my property ignored my request. Assholes.

Évaluation :

5

friendly staff and super helpful. made my experience super easy and comfortable.

Évaluation :

5

Great, very stocked.

Évaluation :

5

Fast service

Évaluation :

5

So far this was my best experience dealing with U-haul for the last 8 day with two truck rentals a 26 ft and a 15 ft truck.

Évaluation :

3

We booked a uhaul abd movers together. Movers did not shie up and u- haul rental was mot extended. So we ended up psying $50 and returned the u- haul without moving. Waste of yime and money. I recommend thst in duch circumstances to extend the time till a new miver is fixed or refund the money. Very bad experience.

Évaluation :

2

Was late getting rental in on 24 they gave my reservation away An i had no key to get in prior night so had to get another night on truck An when i had to go back the next day had to rent a new unit An i was waiting so long that my help was needing to go into work An i An now stuck another night with the rental in Able to afford it the past three days but can’t get my belongings off truck alone An so bite I’m out time An money An don’t know how to pay for the truck An this whole rental experience has been the quest in my life An now Idek how I’m going to pray for this truck it for my rent at my new place cause of all the miss gaps An bs

Évaluation :

5

I've rented from this UHaul a couple times. The people who have assisted me have always been pleasant and efficient. They don't mind explaining things if it's needed. The trucks and vans have always been clean and well taken care of.

Évaluation :

5

Contacted me on left items in rental. Thank you.

Évaluation :

5

Michael was the best

Évaluation :

5

Improve the availability information given when you can`t talk to the facility. I was told that the equipment I wanted was 15 miles away, I found in 5 miles away. This person should be TRAINDED or given the tools to give accurate information.

Évaluation :

5

Uhaul continually communicated in an exceptional manner from pickup to drop off. They put the customer and customer service first. I'd highly recommend Uhaul to anyone looking to move.

Évaluation :

5

Very good customer service.

Évaluation :

5

The team at this location took very good care of us. Brandon was always pleasant.

Évaluation :

2

Staff is pretty much useless, can’t even get them to answer the phone.

Évaluation :

3

El almacenamiento que yo tenia cuando la lluvia pasa se liquea mucho me hizo daño un televisor de de 900 dolares y lo tiré a la basura y tambien varias cajas me daño unos documentos quiero hacer un reporte acerca de eso para recuperar las perdidas

Évaluation :

1

After many years of successful business doing business at tis facility, communications these final days has been uneffective, I stopped in today to clear up final business. Manager Brandon Godwin had the crappiest attitude ever...I would have fired him on the spot if he were my employee.

Évaluation :

5

Cameron and brandon were outstanding. Super helpful and accommodating!

Évaluation :

5

Excellent service, friendly staff - overall perfect experience! Merci!

Évaluation :

4

Convenient experience. Especially appreciate the free rent for the first month!

Évaluation :

5

They were very friendly and helpful.

Évaluation :

5

I was with the Uhaul for a little over a year and I really appreciate the services they provided for me. Cudos to Cameron who was always willing to help. Thanks Uhaul

Évaluation :

1

My pictures got soaked and Ruined and I absolutely am so upset

Évaluation :

5

Customer service was very friendly and helpful and would recommend this facility to anyone needing storage

Évaluation :

4

A bit expensive

Évaluation :

4

For those of us who work long hours in a day, our ability to get to our storage unit sometimes extends in to the evening. Having early evening restrictions allowing us to visit our storage unit was aggravating. 7:00 pm closures was the norm for the longest period of time. Only this past week did I learn from an employee that the hours were extended until 10:00 pm. I was never told that the hours had changed from 7:00 pm to 10:00 pm. The ironic part, I was vacating my unit this week when I learned of this. On the evening of the 15 of September I stopped at the office to let someone know that my storage unit was vacated and cleaned. There was a sign on the door that who ever was on duty was helping someone out on the grounds and a phone number was given to call. I called that phone number and I got what I call the U-Haul National desk. It took for ever for someone to finally help me, only to disconnect my call before I could tell them why I was calling. Again, another 15 to 20 minutes of waiting for the U-Haul National desk. Now I know the number that was printed on the door sign on the evening of the 15th is the number for that specific U-Haul location at 5555 S. Pine Ave Ocala, Florida as I have had that number logged in to my phone contacts since September 16th 2012. When I dial that number I specifically want to talk to that location and "Not" U-Haul National. I want a brief 30 second / 1:00 minute conversation instead of 20 minutes on hold only to be disconnected. I have tried to call that same number numerous times each day now since the night of the 15th and nobody ever answers the phone at that location. I keep getting U - Haul National. One final thought - Please mention to someone to look in to changing the recorded message for U-Haul National. It's annoying! Nobody wishes to hear, Thank you for calling U-Haul, Thank you for calling U-Haul, Thank you for calling U-Haul repetitively. Thank you, Bob Myers Unit 126

Évaluation :

5

We only needed short term, this location fit our needs

Évaluation :

4

Air hose would have been very convenient but it had a bad leak. Did appreciate the water hose and bathroom. We ended service on Sept 8, but were charged for whole month. Could we receive a prorated refund?

Évaluation :

5

Brandon is excellent, set us up and granted our access quick, unit was neat and clean. I highly recommend this location.

Évaluation :

2

Never will use again.

Évaluation :

5

South Pine U-Haul place was excellent I will recommend my friends and family to it it was there in the time of my knees for me I wanted to say thanks

Évaluation :

5

Great place to store my motorhome.

Évaluation :

5

Problem with the GFI receptacle at trailer paring spot 1021

Évaluation :

5

This storage place is great for my camper. The employees are very friendly and helpful.they try to help you anyway they can. I grade them with and A experience.

Évaluation :

5

Only frustration is how tight the storage space is and the ability to back into the spot in correlation to the adjoining building.

Évaluation :

5

The smoothest transaction. The staff were extremely courteous and professional. The best move ever!

Évaluation :

4

Need a little renovations Thanks

Évaluation :

2

my previous trailer rentals and Checking in went fine. The day before my check out. I went into the office and explain to them that I need a trailer to rent and will be leaving their facility the next day. The gentleman working the desk looked up my account, help me with the reservations of the trailer I needed and told me it would be no problem leaving the next day to make sure I have a staff member check the unit to verify it is cleaned out when I am done before I leave. The following day around 3:00 I cleaned out the storage unit and rented a trailer from them. the lady who checked me out told me that I owe for one more month because I should have cleared out the day before. I explained to her I was in the day before and the man at the desk told me it would be no problem she informed me that I owe the money and that there's nothing she can do about it and didn't really care. Then she helped me with finalizing the trailer rental and hooking it up. she must have a death wish or was poorly trained, because she tried to stand between my large truck and the trailer to back me up I asked her not to stand there and she gave me some feedback saying she had had to do it way,this is how she was trained. I told her that if my foot slipped off the brake or I accidentally hit the accelerator it would crush her and I am not backing up with her behind my truck. after further discussion I finally convinced her to move out from behind my truck. Then I had a disconnect her trailer because she didn't give me time to lubricate the ball on my hitch. After everything was hooked up I checked the tire pressure on the trailer tires. They were all low the pressure was below 50 lb on each tire with a rating of 65 lb cold tire pressure. when I brought this to her attention she told me that there was an air station inside their fence and that I can fill it up myself. I understand it's not her job to get the trailers rent ready and then if they're indicated rent ready she would expect them to be. But once a defect is found I would expect her to help fix it. Or rent me a different trailer. Not a good overall experience.

Évaluation :

5

The young man that checked us in was great

Évaluation :

2

Kim was wonderful - exceptionally helpful and went out of her way to accommodate and the location is fairly convenient. Aside from that - the facility is pretty disappointing. We move around quite a bit due to our work and have had storage units at different locations all up and down the coast and the unit we have at this location is without a doubt the worst we've ever had. The inside of the unit is old, run down with graffiti on the walls, the concrete is cracked, the steel girders have completely oxidized and there is actually a "RAT POISON" trap in the unit. I was so disappointed upon opening the door to the unit that had we not been moving for three days I would have left and found somewhere else to go.

Évaluation :

1

A lot of my items were damage due to rain being in unit from the bottom of door and the ceiling of unit

Évaluation :

4

Staff was awesome!!!

Évaluation :

3

situation was different but in the end worked out well thanks

Évaluation :

3

Waiting 20 minutes for someone to answer a call is beyond ridiculous! For that reason alone I might choose another storage company if I should need one.

Évaluation :

5

Staff is excellent and very helpful The young girl at the counter was so sweet and maintained a clean environment during this pandemic

Évaluation :

5

The employees are great to work with. I would recommend them to anyone

Évaluation :

5

Extremely helpful

Évaluation :

5

Mia Holt was amazing! She was very knowledgeable and helpful. I'm telling all my friends to go see her if they need a uhaul truck!

Évaluation :

4

I only experienced an issue on the date I wanted to close out the unit. For over a hour and a half, no one was available in the office. When I went online to check out, I had to drive 30 minutes back to the unit to take pictures for posting. I wasn't happy with that issue.

Évaluation :

5

The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.

Évaluation :

5

Outstanding customer service friendly willing to help you in anyway really good people to work with

Évaluation :

5

$93 seems steep for 10×10 space

Évaluation :

5

Always felt comfortable leaving my RV at this uhall location. Friendly staff, on site security and very fair pricing for my covered lot. I highly recommend this uhaul location.

Évaluation :

2

Manager Tracey Pratt, very unprofessional general manager. Will NOT be back here...

Évaluation :

1

I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don't reply to me I don't want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!

Évaluation :

4

Gate code didn’t work

Évaluation :

5

Friendly, efficient, and well located. Thank you for the excellent service provided.

Évaluation :

5

I love this place used them before, however the ceiling are peeling and stuff was dropping on my furniture. Need to fix the ceiling in the storage

Évaluation :

4

Overall things were very good. Management was professional but difficult to access or get call backs at times. However, when I was able to reach her she was easy to work with. The facilities were clean, but may be in need of some grading due to wash out from heavy rain. Lastly, the bay I rented was supposed to have electricity. The main breakers and/or gfi outlet was often tripped and not working and they put out locked timer boxes (I was told they were only on 3 hours per day). I only needed electricity to keep my RV batteries charged but 3 hours is not enough time. The low voltage alarm was alway ls in my RV so helpfully they can add more time to the timers. Otherwise, fair prices and a good experience. I will definitely rent there again if I have storage needs.

Évaluation :

4

They were very helpful they explained in detail I had this storage unit order on the mobile app and U-Haul truck in the morning Wayne got it Aon then they were what do you all truck the lady little down there and she said you pay a deposit and I want to return to that afternoon there's a gentleman in there that you can paint on the visor so I was confused that was it thank you very much at bless you and have a good day and your family.

Évaluation :

5

Great place to store an RV

Évaluation :

1

The manager does not care of the customer service does not return calls even when asked by corporate office

Évaluation :

4

Very nice people. Clean and secure storage area

Évaluation :

5

Excellent service at Ocala location 5555 pine ave ocala Fl!

Évaluation :

5

All the staff was extremely helpful. We will definitely recommend this location to our friends.

Évaluation :

5

Great friendly and helpful staff...thank you!

Évaluation :

4

When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times

Évaluation :

2

We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.

Évaluation :

4

Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.

Évaluation :

5

Tracy was awsome

Évaluation :

5

Tracy is an excellent manager and staff is great!

Évaluation :

5

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

Évaluation :

5

Tracey is a great manager!!!

Évaluation :

3

Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven't paid for parking which we have had sense day one.

Évaluation :

5

Facilities are great, no issues, would recommend!

Évaluation :

5

Tray was great. Helpful and friendly. Excellent experience. Thanks

Évaluation :

5

The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor

Évaluation :

3

Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.

Évaluation :

3

Most of the staff were friendly One young lady was annoyed that she had to interact with me

Évaluation :

3

Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.

Évaluation :

4

I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude

Évaluation :

4

Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.

Évaluation :

5

Was happy with the service. Would use it again.

Évaluation :

5

Alyssa was excellent and a pleasure to work with

Évaluation :

5

Great place easy to find great people there👍🙏🇺🇸

Évaluation :

1

The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.

Évaluation :

5

Both ends Providence and Oceala Fla were positive and Professional...

Évaluation :

5

Did not visit facility. They delivered Uboxes to me. Great service!

Évaluation :

5

Great service!

Évaluation :

5

Very nice place

Évaluation :

5

Very hood overall facility!

Évaluation :

4

Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.

Évaluation :

5

Tracey Pratt and all the employees we worked with were very helpful and professional.

Évaluation :

5

Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends

Évaluation :

5

great

Évaluation :

4

I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!

Évaluation :

4

My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.

Évaluation :

5

Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.

Évaluation :

5

Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo

Évaluation :

5

The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!

Évaluation :

5

Worked great!

Évaluation :

5

Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.

Évaluation :

4

Everyone was helpful and made my move quick and easy.

Évaluation :

5

We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.

Évaluation :

5

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

Évaluation :

5

This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs

Évaluation :

4

Very helpful and friendly.

Évaluation :

5

This was a very convenient location. Staff was very friendly and helpful.

Évaluation :

5

I will remember the experience I had and pass it on to my friends.

Évaluation :

5

The people that I talk to were great with helping with a storage spot. Merci

Évaluation :

1

This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.

Évaluation :

5

It was a true pleasure dealing with this facility.

Évaluation :

5

Great experience

Évaluation :

5

Top notch service including the staff

Évaluation :

2

Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.

Évaluation :

2

Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.

Évaluation :

5

excellent

Évaluation :

5

We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.

Évaluation :

1

The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.

Évaluation :

5

Staff was very professional and friendly.

Évaluation :

5

Everything was great; pleasant people.

Évaluation :

2

My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..

Évaluation :

5

Friendly employee, very helpful! Overall good experience!

Évaluation :

5

Employees were great , Thank-you U-HAUL , Ocala south

Évaluation :

5

Tracy and staff were great.

Évaluation :

5

Facility was clean and check in process was quick and easy.

Évaluation :

5

The staff at this location was friendly and professional I will recommend it everyone.

Évaluation :

5

very good servive

Évaluation :

5

Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!

Évaluation :

5

Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.

Évaluation :

2

The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.

Évaluation :

3

I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!

Évaluation :

1

Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management

Évaluation :

2

Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!

Évaluation :

5

as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!

Évaluation :

2

The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!

Évaluation :

5

Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!

Évaluation :

5

Great we experience overall.

Évaluation :

2

Will never use uhaul again