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Need a little renovations Thanks
I have used this location a few times. Highly recommend.
I rented 2 units there and I was taken my staff out this month. The attendants' were not helpful at all. I needed to throw a bag of dirt and torn boxes on the garbage I could not (I have pic of it).
The lady that was there was very cold and callous and not very helpful, the young man tried to provide some information for me but was hindered with her negative attitude. Status quo performance from the lady.
Great place
The staff was extremely friendly, knowledgeable and helpful. Found out that the trailer I had reserved would not work for my purpose and the young man came up with a viable alternative with no problems. I would rate them as excellent at their jobs.
Online check in was very un-user friendly. I arrived to pick up my rental and it wouldn't work at all. Fortunately the woman on site after some effort with her system was able to get me on the road 45 minutes later by no fault of her own. I would never user the online system again nor recommend it. I'll take time to go inside and face to face contact to save aggravation and precious time. I was an hour behind on my agenda and was stressed and rushed to return on time to avoid late fee.
Hand Sanitizer for customers.
Nothing, the customer service was great.
Staff t this location were very nice and knowledgeable. We have rented here on multiple occasions. Office and supply area is well stocked plus kept neat and clean. A great place to do business!
Office and parking area very limited and difficult to negotiate when arriving and departing.
I have rented multiple times from this location. Including enclosed trailers tow dollies and a storage unit. Each time equipment had some deficiency. On one enclosed trailer, water constantly leaked under the door, on another the tire pressure was low on all their tires. On the tow dolly the safety chain that goes from the tow dolly to the car being towed on the dolly had a bent hook so it could not be used and the tire straps were afraid making it difficult to thread through the tensioning device.
my previous trailer rentals and Checking in went fine. The day before my check out. I went into the office and explain to them that I need a trailer to rent and will be leaving their facility the next day. The gentleman working the desk looked up my account, help me with the reservations of the trailer I needed and told me it would be no problem leaving the next day to make sure I have a staff member check the unit to verify it is cleaned out when I am done before I leave. The following day around 3:00 I cleaned out the storage unit and rented a trailer from them. the lady who checked me out told me that I owe for one more month because I should have cleared out the day before. I explained to her I was in the day before and the man at the desk told me it would be no problem she informed me that I owe the money and that there's nothing she can do about it and didn't really care. Then she helped me with finalizing the trailer rental and hooking it up. she must have a death wish or was poorly trained, because she tried to stand between my large truck and the trailer to back me up I asked her not to stand there and she gave me some feedback saying she had had to do it way,this is how she was trained. I told her that if my foot slipped off the brake or I accidentally hit the accelerator it would crush her and I am not backing up with her behind my truck. after further discussion I finally convinced her to move out from behind my truck. Then I had a disconnect her trailer because she didn't give me time to lubricate the ball on my hitch. After everything was hooked up I checked the tire pressure on the trailer tires. They were all low the pressure was below 50 lb on each tire with a rating of 65 lb cold tire pressure. when I brought this to her attention she told me that there was an air station inside their fence and that I can fill it up myself. I understand it's not her job to get the trailers rent ready and then if they're indicated rent ready she would expect them to be. But once a defect is found I would expect her to help fix it. Or rent me a different trailer. Not a good overall experience.
Our U-Box arrived in Myrtle Beach from Florida ahead of the promised time. All goods were in good condition. The team packing our box in our absence missed a few items. But these items were not seriously material, just inconvenient. In short, the early arrival of our goods packed in the U-Box exceeded our expectations.
Very smooth return
Easy process to reserve, pick-up and drop off truck. Friendly and professional staff.
Your 6 X 12 trailer is heavy having some type of Jack on the front would be nice.
Not sure why I was charged almost $80 for 24 he local rental
The young man that checked us in was great
The young man who helped us when we picked up the equipment was outstanding. I can't say the same for the drop-off location
Kim was wonderful - exceptionally helpful and went out of her way to accommodate and the location is fairly convenient. Aside from that - the facility is pretty disappointing. We move around quite a bit due to our work and have had storage units at different locations all up and down the coast and the unit we have at this location is without a doubt the worst we've ever had. The inside of the unit is old, run down with graffiti on the walls, the concrete is cracked, the steel girders have completely oxidized and there is actually a "RAT POISON" trap in the unit. I was so disappointed upon opening the door to the unit that had we not been moving for three days I would have left and found somewhere else to go.
Selection was amazing. Staff was absolutely fantastic. Helped me with every step in a truly customer service centered manner. My new "go to" place for all my moving needs. Thank you so much.
Your employees were great.
U hual should be able to keep their promise to pick up the u-box on the scheduled day. I was texted by Uhaul asking if they could pick up the ubox the following day I asked for. I had to insist on the day I had scheduled as the ubox was on someone else's property and I had already told them what day it would be picked up. Uhaul followed thru but it shouldn't be something the customer has to deal with.
The truck was dirty and smelled of gasoline however they tried to make right and cleaned the vehicle quickly but still smelt of gasoline had to travel with window open
A lot of my items were damage due to rain being in unit from the bottom of door and the ceiling of unit
Brandon was awesome! Helped me, a senior, beyond the call of duty!
Get it right, calling me 8 in the morning, 2 days AFTER I return the rental, to ask where it is, is not the kind of rental company I wish to rent from
Friendly knowledgeable and professional staff
Pickup went smoothly, although I had called ahead for mattress bags they said they had in stock but they couldn't find them when we picked everything up. Other than that, the truck and auto transport was in good working condition and ready to go. We also rented furniture pads and purchased a lock and a file box from the office. They had a decent selection of boxes and materials. Overall, a pretty good experience.
Very helpful staff.
You guys changed my pick up location twice. It was much further from my storage pick up than my original choice.
Good customer service. Easy check in and drop off.
Staff very courteous and helpful. Would definitely recommend this establishment. Overall good experience.
Overall, excellent!
Truck cabin was dirty and stank like cigarettes, had to drive with windows down. Trailer size did not match specs (too narrow). Returned promptly but was still charged for truck rental! Last time I ever use uhaul.
NO LIGHTS ON TOW BAR,UNABLE TO REPAIR OR REPLACE.TOW BAR HAD WRONG SERIAL NUMBER.SENT TO NORTH OCALA UHAUL FOR REPAIR SENT TO TWO OTHER UHAULS IN GAINESVILLE NO HELP. ENDED UP DRIVING TO ARKANSAS WITH NO LIGHTS ON TOW,SO I HAD TO STAY IN MOTELS AT NIGHT,COME TO FIND OUT,TOW BAR HAD WRONG SERIAL NUMBER
The staff made the drop off quick and easy.
The interior of the truck was a little dirty and had disinfectant minimally sprayed on the inside.
Quick check in and help from employee
Making sure the truck run smooth because we had to fight it after 45 it didn't want to stay in one lane and it shook on the interstate
U-Haul's phone service is terrible!!! Each time I called (evening of 10/02 & morning of 10/03) I had to hold over 15 minutes. This morning (10/03 at 11:26am) I held 16 minutes with no one ever coming to the phone. Finially did "Live Chat" to found out they received the trailer we left after office hours. I could not call the location directly. All calls go to a general U-Haul answering service. This PROBLEM NEEDS TO BE CORRECTED!! If I didn't suddenly need the trailer last night - if I needed it for future use - I would not have held & would have gone to a different company. The long phone wait is definitely a "turn off" to using your company. That said, the PEOPLE at the 5555 S. Pine & North Pine locations in Ocala, Fl where very professional & helpful which helped make up for the horrible phone service.
Everything was great.
This location helped me thru a very bad experience with the truck I had. They noted ALL issues it had and how displeased I was. Thru the whole experience, these ladies were sympathetic, helpful and very pleasant to deal with.
Great place to do business with. Ms.Somana jumps to action as soon as you walk in office. They do business with a smile. I recommend this location if you need rental truck. Very professional and polite.
Staff was awesome!!!
Let them know a more exact delivery date. But everything was great thank you.
My issue is the location rarely answers the phone. It goes to national call center. The problem i have with my next reservation is I'm not getting what I was promised 3 weeks ago. I ask for a 10x30x9. When I checked locally they said they only have a 10x25x9. Thats not what i reserved at that location. All your computers should show the same inventory. So that 5 extra Sq feet may make a difference in my storage capacity. Please advise!
Samona the Assistant Manager was awesome! When I pulled up with the truck she spring into action wasting no time to assist and cleaned the truck inside with sanitizer. She really takes her job seriously. I will go to that location as long as she's working. Pleasant experience just awesome!
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My only complaint is that it took 3 hours for us to return the trailer. We were sent to a nearby location and left to sit for 20 minutes before the owner of Vick Auto came out and refuse the return. He wasn't helpful, or even nice about it. We ended up going to two other places to return the trailer. I have rented so many times from UHaul, and have never had this kind of treatment from UHaul.
It was friendly and efficient! No changes!
More than adequate.
situation was different but in the end worked out well thanks
This is huge uhaul location with things I never knew I could rent from uhaul.
So I have been here twice now and the guys in the office are wonderful and extremely helpful. I would absolutely recommend this location.
They need to give there customers a clean truck it was dirty and it smell bad
Everything was done efficiently and courteously. Great location easy in and out. Great experience first time user thank you
Frendly, nice location.
I picked it up through the no contact process thinking it would be quicker, but it actually took longer. Next time I'll just walk in. The location was neat and clean, people friendly, and truck well maintained.
I didn't even drive a good 30miles and they charge me more than expected n I put the gas back n truck back in 5 hours overcharge a rip oft
Waiting 20 minutes for someone to answer a call is beyond ridiculous! For that reason alone I might choose another storage company if I should need one.
Staff is excellent and very helpful The young girl at the counter was so sweet and maintained a clean environment during this pandemic
The employees are great to work with. I would recommend them to anyone
Extremely helpful
Mia Holt was amazing! She was very knowledgeable and helpful. I’m telling all my friends to go see her if they need a uhaul truck!
I only experienced an issue on the date I wanted to close out the unit. For over a hour and a half, no one was available in the office. When I went online to check out, I had to drive 30 minutes back to the unit to take pictures for posting. I wasn’t happy with that issue.
The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.
Outstanding customer service friendly willing to help you in anyway really good people to work with
$93 seems steep for 10×10 space
Always felt comfortable leaving my RV at this uhall location. Friendly staff, on site security and very fair pricing for my covered lot. I highly recommend this uhaul location.
Manager Tracey Pratt, very unprofessional general manager. Will NOT be back here...
I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don’t reply to me I don’t want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!
Gate code didn’t work
Friendly, efficient, and well located. Thank you for the excellent service provided.
I love this place used them before, however the ceiling are peeling and stuff was dropping on my furniture. Need to fix the ceiling in the storage
Overall things were very good. Management was professional but difficult to access or get call backs at times. However, when I was able to reach her she was easy to work with. The facilities were clean, but may be in need of some grading due to wash out from heavy rain. Lastly, the bay I rented was supposed to have electricity. The main breakers and/or gfi outlet was often tripped and not working and they put out locked timer boxes (I was told they were only on 3 hours per day). I only needed electricity to keep my RV batteries charged but 3 hours is not enough time. The low voltage alarm was alway ls in my RV so helpfully they can add more time to the timers. Otherwise, fair prices and a good experience. I will definitely rent there again if I have storage needs.
They were very helpful they explained in detail I had this storage unit order on the mobile app and U-Haul truck in the morning Wayne got it Aon then they were what do you all truck the lady little down there and she said you pay a deposit and I want to return to that afternoon there's a gentleman in there that you can paint on the visor so I was confused that was it thank you very much at bless you and have a good day and your family.
Great place to store an RV
The manager does not care of the customer service does not return calls even when asked by corporate office
Very nice people. Clean and secure storage area
Excellent service at Ocala location 5555 pine ave ocala Fl!
All the staff was extremely helpful. We will definitely recommend this location to our friends.
Great friendly and helpful staff...thank you!
When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times
We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.
Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.
Tracy was awsome
Tracy is an excellent manager and staff is great!
only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved
Tracey is a great manager!!!
Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven’t paid for parking which we have had sense day one.
Facilities are great, no issues, would recommend!
Tray was great. Helpful and friendly. Excellent experience. Thanks
The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor
Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.
Most of the staff were friendly One young lady was annoyed that she had to interact with me
Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.
I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude
Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.
Was happy with the service. Would use it again.
Alyssa was excellent and a pleasure to work with
Great place easy to find great people there👍🙏🇺🇸
The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.
Both ends Providence and Oceala Fla were positive and Professional...
Did not visit facility. They delivered Uboxes to me. Great service!
Great service!
Very nice place
Very hood overall facility!
Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.
Tracey Pratt and all the employees we worked with were very helpful and professional.
Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends
great
I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!
My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.
Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.
Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo
The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!
Worked great!
Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.
Everyone was helpful and made my move quick and easy.
We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.
Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.
This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs
Very helpful and friendly.
This was a very convenient location. Staff was very friendly and helpful.
I will remember the experience I had and pass it on to my friends.
The people that I talk to were great with helping with a storage spot. Thank you
This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.
It was a true pleasure dealing with this facility.
Great experience
Top notch service including the staff
Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.
Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.
excellent
We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.
The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.
Staff was very professional and friendly.
Everything was great; pleasant people.
My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..
Friendly employee, very helpful! Overall good experience!
Employees were great , Thank-you U-HAUL , Ocala south
Tracy and staff were great.
Facility was clean and check in process was quick and easy.
The staff at this location was friendly and professional I will recommend it everyone.
very good servive
Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!
Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.
The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.
I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!
Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management
Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!
as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!
The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!
Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!
Great we experience overall.
Will never use uhaul again
This is by far the best storage facility in Ocala. The covered storage and secured storage yard is why I selected this facility. The office staff is very professional and helpful, especially Curtis.
