Customer Reviews for U-Haul Moving & Storage of South Ocala

3 383 évaluations

5555 S Pine Ave   Ocala, FL 34480
(On Hwy 441)

(352) 368-7003

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(352) 368-7003

5555 S Pine Ave
Ocala, FL 34480
(On Hwy 441)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
4

The unit was ready for pick up when I arrived, the front of the truck and box were covered in love bugs, had to immediately find a car wash and wash the truck to see out the window. The front end of the truck wanders left and right at the steering wheel about 3"-4" empty or loaded. Thought about taking it back, but was told it was the last one available. My pick up location had already been changed once. When dropping of the truck we had to use three different phones before one of them would work with the uhaul app. Tried calling a human being, the recording told me only 5 minute wait for 20 minutes. I have rented 3 u-hauls in the past year, and will need two more trips to complete our move, I don't know if want to deal with all these headaches again. The people at the pickup location were nice, but needed more help, phone kept ringing while we waited for her, at the same time a man was complaining about power out in his storage rental. another person would have made a difference for that poor counter lady.

David r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M 
Évaluation :
5

The woman who helped me was very helpful and friendly first thing on a Sunday morning unfortunately I cannot remember her name.

Derek M 
Évaluation :
3

I had an appointment scheduled to pick up the trailer in Lady Lake Fl where I live. I arrived at my pickup time and the location in Lady Lakes was closed. I called uhaul 800 number and was told the business was not open and on vacation. I was never called texted or emailed. The representative argued with me that 4 or 5 attempts were made but I don't have any messages, texts or emails about the location in Lady Lake being closed. I had to go to another uhaul store 20 miles away and wasn't allowed to drop off in Lady Lakes where I live. It was a terrible experience except for the dealer in Ocala was awesome.

Stuart A 
Évaluation :
5

When I had a tire blow out on the trailer, the service provider was there in less than an hour. The support staff was very helpful in getting me back on the road.

Richard D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE B  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RIQUI P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patience F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
5

Excellent service à la clientèle

Charles S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christibe D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa d 
Évaluation :
1

Brandon, you were very disrespectful towards my wife and me. We had a reservation that clearly your location guarantee would be there and it was not. Then you sent us on a dummy mission because you double booked a truck that another customer was getting. On top of all of this, your customer service is poor. Your wife Valentina customer service is poor. Both of ya scheduling skills need to be more organize. You did not guarantee great customer service. This store did not sympathize or empathize with me or my wife (customers). We will not be renting from you guys ever again and I hope that this location gets shut down.

TRENTON B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo D 
Évaluation :
4

You are understaffed.

George D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patience F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B 
Évaluation :
3

The app and website gave me a hard time when picking up and returning.

Elisse R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odalys H 
Évaluation :
4

Need to be more friendly!

E'MUND M 
Évaluation :
5

The trailer appeared to be maintained well, however, it kept setting off electronic notices in my vehicle saying that the trailer needed multiple services performed. Now that everything is computerized, data systems need to be updated when services are performed. Otherwise, my experience was great.

Eunice L 
Évaluation :
5

Try to have enough personnel available to handle customers

Randy H 
Évaluation :
5

Will do it again

KATRINA L  |  Expérience générale 
Évaluation :
5

I love these guys that are great service is excellent. !!!!!!

ARDELL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P 
Évaluation :
5

Excellent customer service. Provided information and very friendly. Highly recommended office!

Rodh L 
Évaluation :
5

Customer service is the best here people are friendly, and they take care of your needs

ARDELL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaretta p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D 
Évaluation :
3

Noone was onsite. 3 uhauls waiting to be turned in. Waited 10 min

Veronica D 
Évaluation :
5

Very easy, staff were very helpful.

Kathy R 
Évaluation :
4

Need to change the access to get out of the gates after 10pm.

TRENTON B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P 
Évaluation :
5

This is how a professional operation works. I will continue to recommend uHaul Pine Street. Thanks James Kernaghan 352-421-1143

James K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D 
Évaluation :
1

No good

Adriano A 
Évaluation :
5

Very good service very good price

Jeff K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASMEEN T  |  Premières impressions 
Évaluation :
5

Valentina was very helpful. Thank you.

Nicale C 
Évaluation :
5

The staff MEANING THE ONE MAN EMPLOYEE WAS AWESOME - HE NEEDS A RAISE AND SO Other EMPLOYEES TO DEAL WITH THE WORK LOAD. THANKS SCOTT B

Scott B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L 
Évaluation :
5

Alex was great handling a busy Sunday afternoon. Professional, knowledgeable, and friendly. What can be improved? Get him some help so he doesn't have to close the store to help hook up a trailer.

Steve H 
Évaluation :
5

Todo bien un excelente trabajo

Olga B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W  |  Premières impressions 
Évaluation :
5

Keep it simple and easy, nice location

Steven O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl C  |  Expérience générale 
Évaluation :
5

The staff is great

ARDELL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest D 
Évaluation :
5

Everything was great and the office staff were awesome!

April W 
Évaluation :
5

I had a smooth and convenient experience with U Haul. This is my second time to use the service. Very satisfied plus very cheap. Je la recommande fortement.

Catherine M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M 
Évaluation :
5

Courteous and efficient. Great price. Easy. Thanks to your team. Jeff Burkhart Tour Manager SMB Music

jeff b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brendon c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS V 
Évaluation :
3

I had two uhaul box's that were stored there and I reached out to have them brought too me and I was told they didn't deliver to my area but yet I know at least two people that have had there stuff delivered. Then it took forever to figure out what truck for me to use to bring my stuff home to me and they tryed to over charge me by having me make two trips due to the truck then they gave me a 15footer to pull it.

Nina M 
Évaluation :
4

Tell the customer representative to have a better attitude.

Carlos J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra L 
Évaluation :
1

I had called UHaul customer service and informed them that if possible to go get my belongings at the 5555 s pine Ave location in Ocala on Saturday 4/6/23 as that is the only day I will have help and a moving truck to get everything and then drive to Gainesville. I walked into the office no one there and I said Hello hello then from a door by products this young man walked out Orange wool beanie and bearded and I said Hi how are you. Response nothing went to organize the boxes not asking what I needed. So I proceeded to say I am here to get my contents from my Uhaul container I gave name he said we don't have you on here I said well I spoke and they said come here check in you will need a code and then they will take you to your container to unload. He said we need 24 hrs notice to get your container I explained that is unacceptable as I have a moving truck and friends for today only. He got on phone spoke to the guy with the fork to lift containers luckily I suppose the guy told miserable guy with orange beanie I can do it my container was infront and not far to locate. So he said you can park along the side down there I will call you on your phone when the container is ready the forklift guy maybe 15 mins we could see him take a container and drive around back of warehouse where containers are stored then my phone rang so we went to container we couldn't open as bolts were left in so had to find grumpy again and 10 mins he showed up looking at bolt and trying to unscrew (  ) he said I have to go get a wrench I was like ok tyvm 10 mins where is he finally he shows up unscrews it and drives off in his golf cart we removed everything and then he came back real quick this time and said we need the blankets back you can't have them I never asked to have them gave him the 3 I had used and he left SO RUDE I AM APPALLED AND WILL NEVER USE UHAUL AGAIN AND WILL TELL FRIENDS FAMILY WHOEVER I CAN TELL TERRIBLE

Catherine R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S 
Évaluation :
5

This was the best moving experience I've ever had. Everyone was so friendly and helpful, even if I'm a bit chatty.

Patricia B 
Évaluation :
4

Rien

Timothy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse S 
Évaluation :
5

The girl at the desk was very helpful and friendly. The girl at the location where we booked it was also very helpful and friendly.

Richard D 
Évaluation :
1

Water leaked into my unit, ruined a few important boxes with important items in them!

Daniel S  |  Expérience générale 
Évaluation :
4

Dommages

Anthony K 
Évaluation :
5

My experience was prompt and excellent. Anything better would have to be free lol.

ELLIE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy H 
Évaluation :
3

Staff was rude and unwelcoming. The environment was not pleasant.

Stephen N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L 
Évaluation :
5

Problem with the tailgate, very difficult getting pins in and out. (Equipment was clean)

Paul M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy b 
Évaluation :
3

Have service people who wear their pants around their waist and not below their butt cheeks. Also telling the customer it is customary to pay them an extra $20 to connect the car on the dolly would be good. Lastly, the people who work there should know how to install the equipment properly.

Robert R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda P  |  Expérience générale 
Évaluation :
5

It was perfect as it was!

Gilbert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erlin C 
Évaluation :
1

Doors were locked when we arrived. Called uhaul number on door and they walked me through self check. Then employee unlocked door and came out..he had obviously been asleep. He was rude and 3 other people left because none was there to help and now I have been charged for gas that I DO NOT OWE. I LEFT UNIT ON 7/8 GAS POOR SERVICE ALL THE WAY AROUND!

PENNY B 
Évaluation :
5

Employees were very helpful and took the time to find what I needed

Charles D 
Évaluation :
5

Great customer service!

Preston T 
Évaluation :
5

Great service

ALVIN M 
Évaluation :
5

staff was very helpful

Stephanie T 
Évaluation :
5

Alex was excellent, he arranged through Brandon for me to drop off the 4x8 tow behind at this facility saving me over an hours drive to drop off in Hernando. Kudos to him for exceptional service!!.

Rebecca Y 
Évaluation :
4

This location always has the equipment needed whether trucks or trailers. Unfortunately it is almost 45 minutes to this location. I pass no less than 8 location. That have no trailers available. This happens frequently and I don't understand why only one location has everything?

Christopher S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marsha D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K 
Évaluation :
4

The U-Haul app is a joke. Impossible to return or the active rental randomly disappears or finishes returning without any input from us.

Jeremy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND H  |  Premières impressions 
Évaluation :
5

Great facility

RICHARD E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b 
Évaluation :
5

😊 THANKU 😊

Angela D 
Évaluation :
4

I think that the unit could have been a little cleaner…. But overall great place to store your items

Art N  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGURITA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art N  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis F  |  Expérience générale 
Évaluation :
1

There was no lock in my unit when I arrived so I called to inform them but the facility was closed so the person I spoke to said she would let management know...the next morning someone called me and apologized for the inconvenience and offered to either give me a free month of rent or provide a lock to compensate me

Tosha L  |  Online Move In 
Évaluation :
5

Staff very helpful

ROBERT B  |  Premières impressions 
Évaluation :
5

Very helpful and sweet

CAROL P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE L  |  Premières impressions 
Évaluation :
2

I had damage in my unit and didn't realize it until I was moving my stuff out. I did not take my damaged furniture out of the unit. I told the office when I left that I was not removing the damaged items. I left the items for proof of damage .It was not my responsibility for removing items damaged at their facility. They continued to harass me for payment, threatening me even though I continued to call them wanting to speak to Brandon. He was NEvER available and did not return my calls. I acted on good faith and was disappointed in the treatment I received! I called Uhaul and complained about what was happening. I received zero help and never received call backs from them either!

SILVIA D  |  Expérience générale 
Évaluation :
1

No one Ever answers the phone. The manager never calls back nor does he even reply to emails sent. We are going through hardship due to my husband having a bad accident at work and we asked to allow us to pay weekly which it was explained to us that only the manager can allow payments but the manager never got back to us not by phone or email. Staff members sit in the office at times on their phones and the office phone would be ringing off the hook and they don't make the slightest effort to answer it. We rented for a year and not even once did they answer the phone even though I called for days, weeks and months and had to be transferred to their answering service. We will never use this Uhaul location again and we will let everyone know about their horrible service and experience.

Wanda P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandi W  |  Expérience générale 
Évaluation :
4

Our unit had 2 doors, we were told they couldn't open the back roller door that was just padlock. Also the rear of the unit had a water leak.

GREGORY W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

HECTOR R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn I  |  Online Move In 
Évaluation :
3

I had to move my boat due to all the dirt and dust flying all over my boat due to dirt and gravel whole point of covered storage not to get stuff all inside boat.. moved to storage with all concrete and no Dirt or mud also cheaper by 40 dollars

Jeremi W  |  Expérience générale 
Évaluation :
4

Le personnel était amical et serviable. Facility is good overall.

KENNETH M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIE D  |  Expérience générale 
Évaluation :
5

I dud not like the rate goingvup 10 every year

Darren P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis D  |  Premières impressions 
Évaluation :
4

The staff were nice.

leslie s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M  |  Premières impressions 
Évaluation :
4

Price went up too much.

Gregory H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asrar A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R  |  Online Move In 
Évaluation :
5

merci

MELINDA S  |  Premières impressions 
Évaluation :
5

Need more employees in Ocala store.

LINDA M  |  Premières impressions 
Évaluation :
5

Manager was very knowledgeable, friendly and efficient.

Juan S  |  Premières impressions 
Évaluation :
1

We have rented a covered 50' storage unit for the last 5+ years at this facility for our rather expensive motorhome. Prior to the current Manager/Owner, Brandon, the facility was kept in good condition and management was responsive to tenant's concerns. Since this new management took over the outside gravel storage area's condition has deteriorated with water & mud filled potholes prevalent all over the grounds and especially where our MH is stored. Using our space has created deep, water & mud filled ruts where the gravel has been compacted and all around our MH and throughout the covered areas there is slime and algae that is dangerously slippery and keeps our camper and tires filthy as well as being a health/safety hazard. A good amount of the time the gates are broken or not locked at night, so the area is not secure 24hrs. I have several times requested, both in person to Brandon and his staff as well as via email to him for more gravel & algae/weed control for our space to remedy some of these safety and performance issues and have been completely ignored or told that he would "look into it". During one of my discussions with him, while some new gravel was being put in the general driving areas several months ago, he informed me that he would "check with Corporate" to see if they'd buy some; there's been no response or action on that request either! Over the last couple of years the rent has gone up while the condition and management of this facility has gone down. YES, this is the most reasonable cost for a covered boat and motorhome/camper storage facility in the area BUT it is the worst condition facility of this type I've seen in the area with the most unresponsive management I've found and highly recommend you not do business here until changes are made. We are glad to be gone and wish all the other tenants "good luck"!

Andrew C  |  Expérience générale 
Évaluation :
4

Thanks, everything is good

robert p  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NORM M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith H  |  Premières impressions 
Évaluation :
5

Thanks Brady!!! You and Salvador were AWESOME. I appreciate all of your assistance. I'll be back if I need storage again.

Sabrina S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica W  |  Expérience générale 
Évaluation :
3

I had to throw a lot of minmores away. Because of the flooding!. Did not afford a month free.

Hope P  |  Expérience générale 
Évaluation :
3

No comment

robert p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJ B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S  |  Online Move In 
Évaluation :
5

The mgr and others never smiled or really ever talked to us. Seemed unhappy

Patricia f  |  Expérience générale 
Évaluation :
5

From Stacy who arranged my reservations for a U-Haul storage unit, a truck, and movers called Who's Moving? the entire experience was fabulous! We arrived in the morning to pick up the 17' truck and rent the 10'x30' unit at a far lower price. I was pleasantly surprised to get the first month FREE! The gentleman who handled renting me the truck and storage unit was very helpful and explained the process efficiently. Who's Moving? Was also professional and did a great job loading and unloading the truck in 3 amazing hours including travel time! LaToya took care of the.logistics and Ronald and Devin were fantastic in loading, unloading, and taking care with my items. My experience with U-Haul was wonderful. I will highly recommend them to friends and relatives. I will make sure to post my pleasant U-Haul experience for my 3,700+ Facebook friends to view.

Karen M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARTON G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marciana W  |  Expérience générale 
Évaluation :
5

Brandon was very very helpful in everything that I needed

leon d  |  Expérience générale 
Évaluation :
5

Great location, always clean and very nice staff. The only issue I had was sometimes the UHaul trucks are parked in front of the door and I was unable to use a cart to get in and out of the main doors.

Erica H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ledah P  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly and the facility was very clean and well maintained

JEFFREY P  |  Expérience générale 
Évaluation :
5

Keep up the great job you guys do!!! Was very happy with your services!

Gloria Q  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Onja B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selina W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C  |  Premières impressions 
Évaluation :
1

The main gate doesn't work more than half the time. There's huge uhaul trucks parked in very inconvenient spots making it difficult to maneuver the boat out. They finally put new gravel down but didn't fill in the huge holes with dirt first so they still flood and then the nasty chalky water splashes all over the boat. There's a homeless guy that definitely lives onsite in an old rv. Staff is seemingly useless and has no care for customer service. All these factors and the rate still increases every year. It is now not worth the cheaper price, which is why I've moved out.

Michael A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy B  |  Expérience générale 
Évaluation :
5

Excellent service from bigining to end

Anibal S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iline R  |  Expérience générale 
Évaluation :
1

It is impossible to reach anyone at this location. I have tried calling them directly at least 50 times over the last 5 months to discuss my monthly storage rental. You have to go through the main U-Haul number which means sitting on hold for at least 30 minutes each time. Once the unit was cleared and empty, they still charged my card for the next month. The only way it was reversed was by filing a dispute.. When we rented the unit in August we had to go to the office repeatedly because the door would not open correctly. I also used U-Haul in May from St. Augustine to Northport, AL. I returned the truck with the correct amount of fuel in Northport, AL, but they still charged me a gas fee. That took 2 months of my time to get straightened out. Try Penske.

Candy H  |  Expérience générale 
Évaluation :
2

Although i had auto pay selected, 2 months in a row I was charged a late fee! I let the 1st one slide but the 2nd one, I didn't and moved my stuff out of there! Mind you that I've only received 1 of these late charges! The gentleman that was there that I dealt with didn't act like he was to happy to deal with me at all, passing the buck off & told me that I would have to call in to get a refund when the people I called when I had been locked out said I would have to talk to the store manager. I'm pretty sure the person that was at the counter Was the store manager, I could be wrong, but I don't think I am. I will NEVER rent anything from uhaul again! Marlon Morgan 765-490-5338

MARLON M  |  Expérience générale 
Évaluation :
2

Back gate was always open last couple weeks and dump station broken. Didn't like that anyone could drive in. This lead to me moving to another unit.

Tyler C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S  |  Premières impressions 
Évaluation :
1

I had insurance but it does not cover mold and I cant prove that Ian blew water in the unit and caused it so I lost everything.

Peter P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol W  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY W  |  Expérience générale 
Évaluation :
5

Go6

Andres T  |  Premières impressions 
Évaluation :
4

Assume credit for unused time. Prepaid/autopsy by month.

James D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A  |  Premières impressions 
Évaluation :
4

Staff was always courteous and I had no issues with either my storage rental or my vehicle return.

ANTHONY A  |  Expérience générale 
Évaluation :
2

Attendant was unpleasant and unhelpful. The rental truck returned there is dangerous and he could have cared less

GREGORY W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco n  |  Expérience générale 
Évaluation :
5

The staff was very helpful and professional.

JEFFREY P  |  Premières impressions 
Évaluation :
5

Good service by everyone

EPHREN G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David N  |  Premières impressions 
Évaluation :
3

Rental kept going up in price. Didn't think it was fair since I was there over 3 years.

Gerald Y  |  Expérience générale 
Évaluation :
2

We were charged $154/monthly which was auto paid on Oct 13. We completely vacated on Oct 16, just 3 days after the bill date and Uhaul won't pro-rate. Poor business to encourage repeat business or referral business. We still have about two more containers worth of stuff we need to haul cross country which is double of what we paid for with you. We were expecting to establish a relationship with uhaul but the company clearly is not interested in future business.

Kris W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca O  |  Premières impressions 
Évaluation :
5

Manager was extremely kind and courteous!

Kylah M  |  Premières impressions 
Évaluation :
5

Just an excellent experience in every way. Thanks to the team and Alex in particular.

JOHN G  |  Expérience générale 
Évaluation :
4

Service at this location was excellent. Not having 24 hour access was inconvenient.

Sandra G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G  |  Expérience générale 
Évaluation :
5

I didn't leave because I was unhappy! In-fact I am now paying more than I should for a smaller storage space but it is a matter of location. This place is just down the street, whereas U-haul Ocala South was miles away. They were friendly, helpful and took great care of me! I would recommend that location to anyone. Thanks guys for a great job!

Garold C  |  Expérience générale 
Évaluation :
1

First issue, I was charged a late fee only 4 days after past due, not 5 days like the email says. Then only after ten days past the first late fee I was being charged a second late fee, not 15 days like the email says. No where does it say I would be charged twice within the first 15 days after past due. I would never recommend this storage unit to anyone, not unless I can get some of that refunded back to me.

jody c  |  Expérience générale 
Évaluation :
1

The unit was unavailable. This casting and when i told onecof the employee he jyst saud ( I'll make a not iff it .) Nithing was ever done. Thsnk gid it was a free 30 day storage. I was going to stsy with it . But since i received third degree for it i took all my thing out yo another storage.

Buenaventura V  |  Expérience générale 
Évaluation :
5

Above ND beyond this place really helps u

Joseph T  |  Premières impressions 
Évaluation :
5

The gentleman that waited on me all through the move in and move out process was very kind and considerate. He went up and over his way to make the transaction desirable. I highly recommend this facility for your needs. :)

Debbie T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iline R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria Z  |  Premières impressions 
Évaluation :
4

I could never get staff to answer the phone on property. I had specific questions to ask about my unit & despite my efforts; even asking the call center people to reach out to the manger. I never got a call back. The pricing for the unit was by far the best in the area & facility well maintained. Customer service could be improved.

ELIZABETH Z  |  Expérience générale 
Évaluation :
3

When I first entered I didn't care for the man's enthusiasm. He wasn't into his job. Plus i was very frustrated because I was being sent back and forth. After we talked a minute he was ok

Debbie T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN E  |