Customer Reviews for U-Haul Moving & Storage of South Park

2627 reviews

1826 SW Military Dr   San Antonio, TX 78221
(@ Logwood E Of I-35)

(210) 922-3666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 922-3666

1826 SW Military Dr
San Antonio, TX 78221
(@ Logwood E Of I-35)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Suggestion as an option to pay for additional pest control.

JAMES B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

EDWARD O. 
Rating:
5

Customer did not leave a comment.

DEBORAH D. 
Rating:
4

Insure reservations are final when booked online. Give prompt notice to costumers that a reservation has been cancelled or changed

GABRIEL R. 
Rating:
4

Customer did not leave a comment.

Rogelio V. 
Rating:
5

Customer did not leave a comment.

lakeisha G. 
Rating:
5

Customer did not leave a comment.

JOHN B. 
Rating:
5

Customer did not leave a comment.

CHARLES O. 
Rating:
5

Improve answer time on 800 calls to U-Haul. Some wait times are very long. There was also two last minute changes on my pick up location, but I did get the trailer requested, so that was good and the final location, although far from my home, did an excellent job and staff was friendly and efficient. Also, the nice lady at drop off location was also awesome.

GERARDO Z. 
Rating:
5

Customer did not leave a comment.

MARY A. 
Rating:
2

Train personal to admit to making mistakes & not cover up by lying to customers to there face. Manager has very bad attitude when asked to help his employees with corrections. Been to this location many times & this was my worst experience.

Ruben G. 
Rating:
4

Customer did not leave a comment.

Rodney S. 
Rating:
1

Customer did not leave a comment.

DEBORAH L. 
Rating:
5

In and out fast. Thank you.

VICTOR S. 
Rating:
5

Customer did not leave a comment.

MARIA S. 
Rating:
3

Customer did not leave a comment.

TREVER C. 
Rating:
5

Customer did not leave a comment.

CHARLES P. 
Rating:
5

All notes on first comments box

TONY R. 
Rating:
5

Nice professional staff and availability of vehicles. Good hours; open on weekends. Been using this location for years. Thank you!

HEMNAUTH R. 
Rating:
5

Customer did not leave a comment.

Kevin R. 
Rating:
5

Associates were very friendly and went above and beyond to help and accommodate my needs. 100 % recommend this location and uhahl representatives who work here!

SARAH C. 
Rating:
3

Customer did not leave a comment.

WENDY R. 
Rating:
5

NA

Byron G. 
Rating:
3

Has reserved online. When we got there things took longer than anticipated because numbers weren't matching up. Ended up having to do everything again.

JOSUE R. 
Rating:
1

When your customers reserve a Uhaul honor what they requested and reserved and not make changes when picking up truck. I had requested a 20 ft. truck and when I arrived I was given a 26 ft truck. I showed them the email on my reservation and conformation and they still not honor it. I was told a text was sent out to me and I let them know no text was sent with any changes. The size of truck was not what I needed for my move. I was told I would have to wait to hours to see if I could get a 20 ft one. On the lot they had many 20 ft but was told those were already reserved. I reminded them I had also reserved the truck. I had to pay the movers extra to have my items secured so they would not be damaged. Very disappointed with the SAN ANTONIO UHAUL STORE. I did not have any issues with the drop off store in Edinburg. Also Jasmine at the san antonio store had me drop off at a further location when one was closer to me. I asked her I could drop off at the one located nearest to me at University drive store and was told she would later send me information on where to drop off. Which she did and it was the one farthest to me. I was on a set time schedule and I couldn't wait two hours for them to find me a 20 ft truck. That day was so hectic as moving is but this was by far so disappointing. I will not and never recommend this store in San Antonio on SE military. Such a big city and company with no type of professionalism. It was ridiculous to be given such a big truck at the last minute. Also the pictures they tell you to confirm before you leave forthe lot are old pictures. That day it had rained all morning. The pictures they said to confirm were taken on a sunny day. Once again very disappointing experience with your services.

CYNTHIA B. 
Rating:
5

Customer did not leave a comment.

Victor V. 
Rating:
5

Customer did not leave a comment.

Domingo C. 
Rating:
5

You guy's where great.... People where really nice and great location....

Denise C. 
Rating:
1

You will not get any reference from me as this was the worst costumer service experience I've ever been privy to

MICHAEL B. 
Rating:
2

You need more parking, there was no where for me to park to pick up the vehicle, everything was taken by company products. There was only 1 person working the counter, and a lot of people inside. The truck was not well maintained, and the dolly attached to the inside of the back of the truck was in a very inconvenient spot for loading and packing the truck.

SAMANTHA H. 
Rating:
5

The return attendant was very courteous.

BERNARDO A. 
Rating:
5

Customer did not leave a comment.

JUAN F. 
Rating:
4

I went in to rent a car dolly and informed him that I had to drive out of town and pick up a stranded friend. The employee said no worries and got me going. It was right at the close of business. When I did a self return no longer that 12 hours later. I get billed for two days. I think that's a scam. Especially since it's not like anyone could even rent it since the store wasn't even open for the next business day. The sad part was looking at the contract that was printed out after I electronically signed it, stated that I would return it before 10:45 p.m. That wouldn't have been 5 hours of use. Yet I'm getting charged for 2 days.

JOEL C. 
Rating:
5

Great all around service.

THOMAS D. 
Rating:
5

Customer did not leave a comment.

Nathan J. 
Rating:
5

Customer did not leave a comment.

Nancy T. 
Rating:
5

Customer did not leave a comment.

DAVID O. 
Rating:
5

Customer did not leave a comment.

Katherine J. 
Rating:
5

Customer did not leave a comment.

MARISSA D. 
Rating:
1

Rude customer service at different location off of hwy 90

Alexandra S. 
Rating:
2

Better customer service. Feels like it's a bother to rent from this location.

DANIEL G. 
Rating:
3

Customer did not leave a comment.

JACOB S. 
Rating:
5

Customer did not leave a comment.

Felicia B. 
Rating:
5

Customer did not leave a comment.

DANIEL S. 
Rating:
1

Check tires, i had a blowout in your truck and the tire technician said the tires had low air pressure

STEVE L. 
Rating:
3

I rented a 5'x7' enclosed trailer. The original location where I have a storage unit was out of the "wiring" needed to hook up the tail lights, so I reserved a trailer through my original location for this location. After I arrived, the inside representative did NOT honor the price I secured for the trailer and I was charged more. Very rude and unprofessional. The gentleman outside did hook it up for me and I had explained to BOTH men I would be returning it within a few hours but it would be after hours for the drop off. The man that connected the trailer said to take pictures of the trailer and where I would park it as theft has occurred, then to.upload the pics to the link I was sent on my phone. I did just as I had been instructed and took the pictures then left. Unbeknownst to me, the link would not allow me to upload the pictures. I had to return back to the place where I had dropped it off and take new pictures. An extra trip back was not what I had anticipated and was inconvenient after a long day of moving.

TAMMY Z. 
Rating:
3

My U-Haul schedule was changed without asking when I booked it weeks in advance, the lady on the phone was super rude, and the new place only had one worker on a busy Sunday.

Wesley J. 
Rating:
5

Everything was great

Jesus G. 
Rating:
5

It was a great experience and I highly recommend using them

manuel G. 
Rating:
2

I had no problem renting the u Haul. The front desk was very helpful. But us as customers we need to be careful when checking/returning In. I literally use the truck for about an hour in half. I don't know if they thought that because I was a women I didn't know about mileage or the gas. I totally did the math on my mileage it was 40,2 miles. And my gas was at 3/8. He was trying to over charge me saying I went over my miles and I didn't replace the gas. Over all total I pay was 79.24. For an hour. I will never again use u haul I rather pay someone with a truck. Make sure to do the the math on mileage and take pictures of the gas.

Elizabeth R. 
Rating:
5

Staff was very professional and willing to help

Bradley H. 
Rating:
4

We waited a while before someone came to help us check in truck. I was already in the process of online check in when gentleman finally came up.

PRISCILLA C. 
Rating:
4

Customer did not leave a comment.

DIANE M. 
Rating:
4

Get more employees one person doesn't seem to be enough so customers can do business faster and don't have to wait in line so long.

Claudia P. 
Rating:
5

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Ruben G. 
Rating:
5

Customer did not leave a comment.

Giselle B. 
Rating:
2

When making the reservation i informed UHaul rep. of the extras I needed such as mattress bag and other items. He said I didn't need to add to reservation and that I could get the items when I pick up my rental. WRONG!! I arrived 15 mins. before requested pick up time which was 11. It was so busy I didn't actually leave UHaul location until 11:30. I needed 4 mattress bags & location only had 2. I requested the rental for 24 hrs. the rep. I spoke to said UHaul was flexible about drop off time. WRONG AGAIN!! UHaul charged me for a whole additional day even though the rental only a few hours after deadline. WHAT AN ABSOLUTE THEIF UHAUL SEEMS TO BE!!!!

FERMIN P. 
Rating:
5

Customer did not leave a comment.

Billy S. 
Rating:
5

Very professional fast and very friendly please keep up the good hard work and thank y'all for y'all's service!!!

Carmen G. 
Rating:
5

The owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he's done for us. Thank you so much!

Ruth B.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

JOSE ALONZO S. 
Rating:
5

Customer did not leave a comment.

JULIAN JR S. 
Rating:
4

Customer did not leave a comment.

ANTHONY W. 
Rating:
5

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

DANIEL A. 
Rating:
5

Very nice customer service.

MICHAEL M. 
Rating:
4

Check in and out was quick and easy

BRENDA L. 
Rating:
1

Rep the owner was rude

JOSE D. 
Rating:
5

Customer did not leave a comment.

CONSUELO V. 
Rating:
5

Customer did not leave a comment.

LANCE A. 
Rating:
1

Customer service was poor, very rude. Must have been way too early for him in the morning. Air conditioner was not in working condition driving over 300 miles in 90+ degree weather was horrible. Will never use uhaul again and will not recommend to anyone.

LUIS T. 
Rating:
5

Customer did not leave a comment.

JESSIE W. 
Rating:
5

Customer did not leave a comment.

CINDY S. 
Rating:
4

Customer did not leave a comment.

BRYCE W. 
Rating:
5

Customer did not leave a comment.

DANIEL L. 
Rating:
3

Availability of moving truck sizes

toni L. 
Rating:
5

Customer did not leave a comment.

Eleanor R. 
Rating:
5

Customer did not leave a comment.

Isaac G. 
Rating:
5

Customer did not leave a comment.

Lillian P. 
Rating:
5

Customer did not leave a comment.

AMELIA A. 
Rating:
5

Customer did not leave a comment.

SANTIAGO C. 
Rating:
5

Nice people and good everything

Heriberto O. 
Rating:
5

Excellente servicio

ARTURO C.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Gabriel M.  |  Online Move In 
Rating:
1

I was charged an additional 25 dollars to clean when there were only a few leaves I didn't t clean up. That is cause for me not to return to this site. The truck wasn't even dirty. Shame in the guy who just wanted to charge an additional 25 dollars. Whoever helped me was very condescending and didn't seem to want to be there. This place apparently just wants the money and has no concern about the actual client. What if a I didn't have an additional 25 bucks. It is very inconsiderate and in ooor taste.

Rogelio V. 
Rating:
5

I was very happy with the overall experience.

Gabriel B.  |  Overall Experience 
Rating:
5

Very satisfied with the service provided. Thanks

ARTURO C. 
Rating:
5

Customer did not leave a comment.

BUFORD M. 
Rating:
1

There was only one person working at the desk and he was pretty rude. When I returned the vehicle I was looking for the drop box and couldn't locate it. Therefore I went inside to return the keys since I paid my balance through the app. Once again the person who helped the first was multitasking and rude. I told him I wanted to drop off the keys since I already paid through the app. He didn't believe me and kept walking to the vehicle. At that point he checked his phone and realized what I had told him about paying for the rental already. He was condescending and will not go back.

Nancy V. 
Rating:
1

I was overcharged when I call the location they put me on hold for 30 minutes and then they hung up on me

CARLOS A. 
Rating:
5

Great service on this visit with Vanessa .

Daniel C. 
Rating:
5

Customer did not leave a comment.

Laura F. 
Rating:
5

Shorter wait time hire more staff at check in desk. But other than that everything went smoothly.

DIANE C. 
Rating:
4

This is the only location that is organized. This time though, they didn't have the keys ready and didn't know where they were. They found them after a few minutes, which negates the convenience and rapidity of using the mobile check in, bit at least they had the vehicle...which is better than my past 3 experiences with u-haul (other locations).

Logan O. 
Rating:
5

NA

GEORGE T. 
Rating:
4

Customer did not leave a comment.

MONA A. 
Rating:
5

Very good service.

PATRICIO T. 
Rating:
5

Customer did not leave a comment.

ELIZABETH G. 
Rating:
2

The owner speaks to you in a very condescending way and you wait on line for over 45 minutes to get help. This location needs more staff and better management.

Alex M. 
Rating:
5

Great customer service, great hours of business, easy to rent and return

JESSICA G. 
Rating:
2

I returned truck with more gas that it had to begin with and was charge for gas, called to just let them know about it and lady was very rude. I have pictures of gas gauge for same reason.

MARCO R. 
Rating:
5

Customer did not leave a comment.

STEPHEN M. 
Rating:
4

Customer did not leave a comment.

Maria M. 
Rating:
2

The people there were amazing very helpful and knowledgeable. However the equipment was old and dirty the engine light of the truck I rented was on I was afraid I was going to break down. Definitely going else where next time

Ruby S. 
Rating:
5

Staff were friendly and and very helpful. It took less than 15 minutes to return my reservation. I'm very pleased with the level of service.

Juan D. 
Rating:
3

Customer did not leave a comment.

JESSE H. 
Rating:
4

Customer did not leave a comment.

Roberto S.  |  First Impressions 
Rating:
2

Customer did not leave a comment.

sherina p.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Elizabeth E.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

amelia t.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Kristina B.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Claudia D.  |  Overall Experience 
Rating:
3

The price for a storage rooms is high and plus i should be able to get refund for the time i closed my storage early and one of the staff was rude he gave me attitude and I didn’t think that was professional of him.

Moses R.  |  Overall Experience 
Rating:
1

the manager was horrible horrible customer service he treats his customers with disrespect and arrogance he is horrible to his employees the manager supervisor no ways to help is extremely disrespectful Mayor jerk for something that people get free like the storage he has a fit and makes you pay for stuff you dont need just so you wont get it completely free

Imelda V.  |  Overall Experience 
Rating:
5

We had our share of obstacles during the 1300+ miles moving halfway across the United States, and found that Uhaul was able to accommodate our needs through it all! Once again, we are grateful for the flexibility afforded to us by Uhaul during this difficult time

Amy C.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

gussie g.  |  Overall Experience 
Rating:
5

👍

Jose R.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

MAUREEN W.  |  Overall Experience 
Rating:
5

Thank u for ur business, always Great customer services and ckean location.

Cindy S.  |  Overall Experience 
Rating:
2

1.NO ONE ANSWERS THE PHONE. 2.THE REMOTE DOESN'T WORK 2.IF YOU NEED TO GET SOMETHING AFTER A CERTAIN TIME. YOU CAN'T.

Diane F.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5

The most simple pr5, very quick,

Charles A.  |  First Impressions 
Rating:
5

South side strong !!

Paul M.  |  First Impressions 
Rating:
5

Everything was As it was posted the manager of the store was cordial helpful accommodating help me meet my needs I felt like we’ve known each other for years very professional as well as the rest of the staff there clean facility and competitive pricing

Todd E.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5

That was my second time to rent a storage, I would go back if I need a storage again , it’s clean , Light up and secured !!

mary m.  |  Overall Experience 
Rating:
5

Very quick and friendly staff. Facility was well kept.

Ethan S.  |  Overall Experience 
Rating:
5

Easy and convenient!

Jared B.  |  First Impressions 
Rating:
5

Everything is okay and clean place and nice friendly workers

Clinton J.  |  First Impressions 
Rating:
5

I was very satisfied with the service i was provided.

David C S.  |  Overall Experience 
Rating:
5

Service was excellent.

Paul G.  |  Overall Experience 
Rating:
3

Every time I have gone there's only one person in the office to help. It takes 10-15 mins to help each customer. There's always a line and a long wait. You need more employees.

Sandy C.  |  Overall Experience 
Rating:
4

No comment.

Tina B.  |  Overall Experience 
Rating:
5

All staff members are so helpful and courteous. This is my go to storage facility, when I need storage services. Thank guys!

Jennifer mARIE M.  |  Overall Experience 
Rating:
5

Than you to the two individuals at U haul. I was in, unloaded my truck and was quickly checked out.

DANIEL G.  |  First Impressions 
Rating:
5

Thanks for the free month of storage.

leo s.  |  Overall Experience 
Rating:
5

Great people!!

Maria R.  |  First Impressions 
Rating:
5

The store was very clean and well maintained, and the storage area was well lit as well. The staff is extremely helpful and friendly.

Celestina G.  |  Overall Experience 
Rating:
5

100 %

James S.  |  First Impressions 
Rating:
2

How sad that my husband a decorated Vietnam Veteran was subject to Mr Joseph Gaitan Rudeness twice. Mr Gaitan needs to be sent to a course on how to treat customers with CARE & ESPECIALLY RESPECT

LEOPOLDO B.  |  Overall Experience 
Rating:
5

Service was great.

michelle l.  |  Overall Experience 
Rating:
4

Good and fast service , didn’t have to wait long !!

mary m.  |  First Impressions 
Rating:
5

They were very generous

ofelia d.  |  First Impressions 
Rating:
5

Great customer service!!!

Ronniza G.  |  Overall Experience 
Rating:
5

great experience

Janna M.  |  Overall Experience 
Rating:
5

I was very satisfied ,keep up the good work

Gloria A.  |  Overall Experience 
Rating:
5

Awesome experience I would definitely go back!!

Tyshell K.  |  Overall Experience 
No reviews have been submitted for this location.

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