D An and her staff are very easy to work with and are always looking for ways to help their customers.Paul B. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of South Stafford
Pour nous contacter
Stafford, TX 77477
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No clue as to extra $21,96 and $3 tacked onto my bill. I didn't drive estimated 20 miles so I'm due REFUND, not unauthorized/unexplained charges. I put $4 gas in before return.Juli P.
Deann is a great manager, she has cleared a few incidents up for me personally dealing with staff and she is a great communicator. This review said 12/1 was my last day but in fact it was end of march I left before 4/1/2022. She assured me the record reflected that. Thank you for taking good care of my items!!Chantel S. | Expérience générale
Merci encore!Angela G. | Expérience générale
Le client n'a pas laissé de commentaire.Larry k. | Expérience générale
very helpful and easy to work with. Fast and great customer service.alferd G.
Maurice's customer service was outstanding. He was patient and took his time explaining all of the details. I'm completely satisfied with this location and would gladly come again.Patricia J.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.pascual V.
Good jobYatinkumar P.
Le client n'a pas laissé de commentaire.Ashiat O.
The staff in this location has dubious crater. They ripped peopleOluwadaisi O.
Le client n'a pas laissé de commentaire.Genelda A. | Expérience générale
Love Uhaul. Thank you so much for honest, convenient and crucial services.Mir R.
I've used this location several times and the people that work there are very nice and quite helpful. They could sure use a turn lane installed on Murphy Rd so you don't have to make a UTurn.LYNETTE M.
Work on the uhaul site to move efficientlyCheryl H.
Le client n'a pas laissé de commentaire.Sherry G.
All went well. No improvements necessary.Steven S.
My unit was broken into and I had to just accept not being compensated due to someone breaking into several storage units.ANTHONY b. | Expérience générale
Make sure the tires and fluids are checked b4 renting outBETTY SMITH M.
Great customer service!Richard N.
Very well operated .Martin M.
I've rented twice here now and the trucks are pretty run down. Good location, just wish the trucks weren't broken from the visor to the truck chugging along while driving. Felt like it was going to shut off at any moment.Jessica W.
N.D.Edward Alexander J.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.Chante D.
Better customer service and listen to the customersCHIZOBA E.
Good jobKaRon S.
Le client n'a pas laissé de commentaire.Donavin R.
Brakes on the vehicle may need to be looked at, took a bit to slow down and compensate for speed. Transmission seemed to be laboring but I don't drive this type of vehicle often.Miguel M.
The process to rent was very easy and fuss free.Angelia P.
Le client n'a pas laissé de commentaire.Ronald D. | Expérience générale
Le client n'a pas laissé de commentaire.Tashon A.
Le client n'a pas laissé de commentaire.Milton B.
My rental was not available at deliveryKhai D.
Not charge them to deathSyed R.
Le client n'a pas laissé de commentaire.Cedric D.
I drove only 12 miles, and they charged me 21 dollars for fuel, even though I returned the truck on the same fuel levelMUZZAFFAR H.
Great service friendly environmentTIMOTHY L. | Expérience générale
I was given a truck that was literally falling apart. It was also on empty. I was told if I returned it with a 1/4 tank of gas I'd get a $22 credit. I spent almost $100 in fuel and returned it with half a tank. Yet that's all they were going to pay me for. Horrible. I will be contacting mgmt. in the morning.MARI F.
Le client n'a pas laissé de commentaire.Alphanzo T.
I needed to move something quickly. I went in with no reservations and was able to get the truck I wanted. The lady at the front desk was very professional and helpful.Lisa G.
Le client n'a pas laissé de commentaire.REN L.
We were in Need of a Truck to Move out our items Bef October 9th 2022. We called Oct 8,2022 after 9am. our Movers had arrived. UHaul Customer Service Team we're busy Mr Henry & Mr Andre, had no Trucks which delayed our Move out. Ask us Call back. We went in office to get in Line for Faster service. After 2-3 customer Mr.Henry found us a Excellent Size Truck Only 1 came available. Alhumdulilah Blessings. We were able to Load all except a few Heavy Items.Movers had to come 9am to Finish. We had to learn how to Drop Off Keyes Audrey n her Sunday staff were also very Patient kind Courteous. Last, our after hours dropoff of a this 26 Foot Truck was so Huge we were looking For the Right space. Alhumdulilah, Manager Superwoman Ms Ann Opened Gate , said put it there helped us Soo much. All U-Haul Team were very Kind, Courteous, Professional, Fast, & 5 ââ âââ Customer Service Team. Thk y All for All of yr Assistance it made a Stress ful Move go 5 STAR Smooth. Ms Delcina Spicer McBride Family.Delcina M.
Very goodPalak P.
Le client n'a pas laissé de commentaire.Felix T.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Shymira C. | Expérience générale
Le client n'a pas laissé de commentaire.mark R.
Le client n'a pas laissé de commentaire.ERIK J.
It was hassle-free renting and the quality of the service was good. The only small issue was cleaning of the vehicle could be done better. The front dashboard was having greasy food spills/ I accidentally put my wallet and it was covered with an ugly orange color oily sauce...MAHMUT S.
The staff was absolutely amazing and helpful!TIANNA F.
Le client n'a pas laissé de commentaire.Dawn P.
Le client n'a pas laissé de commentaire.KAREN H. | Expérience générale
Le client n'a pas laissé de commentaire.Latasha A.
The location and layout of this storage facility was difficult to navigate. Someone should have called me prior to indicate that there was no climate controlled sections available.ronisha h. | Expérience générale
The back of the truck had a terrible fish smell. When we notified the store they said they knew already.Destinee W.
Le client n'a pas laissé de commentaire.Corliss W.
Le client n'a pas laissé de commentaire.Genelda A. | Premières impressions
Personnel amicalHARVEY B.
Staff were greatDeborah L. | Expérience générale
The parking lot is super crammed but other than that everything was greatSelina R.
The gentleman that assisted me was extremely helpful.MICHELLE P. | Premières impressions
Le client n'a pas laissé de commentaire.Debra V.
Le client n'a pas laissé de commentaire.paul n. | Expérience générale
Your staff of 3 gentlemen at this location were fantastic! They were kind, knowledgeable & hardworking. Your organization is blessed to have them! From Marlowe Designs Corp/MD Contracting Services IncMarlowe G.
Super friendly staffArun P.
Maurice and Robert went above and beyond. I arrived at closing time, 7:02 and they waited for me. Customer service an A++Jeanne S.
Le client n'a pas laissé de commentaire.Harold S.
After booking reservation online, I got to the location and was told I must purchase $10 insurance. Once i had already made plans and scheduled to be dropped off. If I had known that maybe, I could have found other options for rental than Uhaul. Im sure ive used Uhaul before and didnt require purchasinginsurance. Seems deceiving.Dehavilland P.
Maurice was great! I initially reserved a climate control unit thru the call center. Upon arriving to bring my things, I was informed that unit was not available. Although I couldn't get a climate control unit, Maurice worked something out to where I would be satisfied. Thank yall for all you do.Shymira C. | Premières impressions
Le client n'a pas laissé de commentaire.PRAKASH V. | Expérience générale
They lied about how much gas I originally had in the tank of the truck.David H.
Quick and prompt service.Sathya A.
Le client n'a pas laissé de commentaire.Tamica K. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa C. | Premières impressions
All the staff were friendly & helped me in a expeditious manner- loved it!Tracye D.
Everything was great Ms Deann and Mr Adrian were very helpful...always super helpful..I love them bothSHARONDA H.
Great team of service.Jamarcus S.
Le client n'a pas laissé de commentaire.KAZIM R. | Expérience générale
Le client n'a pas laissé de commentaire.SHNEDRIA S.
Le client n'a pas laissé de commentaire.Rick O.
Le client n'a pas laissé de commentaire.Cedric D.
I always use the uhaul place love the customer serviceNAKEITHA H. | Premières impressions
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Irma F.
Le client n'a pas laissé de commentaire.Olatutu O.
Great customer service and staff. Thank you, Jon BobineauxJon B.
Checked me out quickly and very friendlyBrian H.
Greatest customer service!!!Reijo G.
Very tight area to return large equipmentChris V.
Continue using all resources and professionalism of world class customer service which creates the loyalty from words of the mouth referrals and destination of services needed and renderedMaria C.
Le client n'a pas laissé de commentaire.James X.
The parking lot is not large and while pulling a auto trailer I was unsure exactly where to leave the vehicle while I went in to get service.Gracie T.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.Neketha R.
Ask for maurice hes very helpful and friendly!Tasha L.
The staff was extremely friendly and helpful but when I had a problem and had to speak with the lady who was the manager she was the most disrespectful rude person I had ever met in my life. I then came across a few friends who knew the exact woman i was speaking of and refused to use the place because of her. Get rid of her and the place would be 5 starsTasha L. | Premières impressions
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.shirley B.
The gentlemen that helped us were super helpful and very courteous.Penny W.
The staff was very helpful and very informative thank you'll it was a great pleasure to work with you'll this is my place always.Eddie M. | Premières impressions
Everything is awesome!!!ERIC W.
Le client n'a pas laissé de commentaire.Rodrick C.
Excellent service, love how fast it wentElsa R.
Le client n'a pas laissé de commentaire.Jerry R.
The truck I rented had steering issues. Twice the truck lost steering and veered to right. Very scary and unsafe. I told this to the gentleman who checked us in on return truck. He said he would put this in his comments. Please investigate this issue so no one gets hurt.valerie S.
I would drive my friends to this location! They have such a positive attitude and did everything they could to make my rental experience pleasant. Totally wonderful compared to the negative couldn't care less attitude at the Beltway location.Rick W.
Geo-location didn't work - had to find and scan the barcode. Either cellular signal or uhaul website was slow and laggy - waited about 10 minutes before being approved for the â€œexpressâ€ pickup (about 15 min at the store before leaving). Other locations I've been in and out in less than 2 minutes.Robert C.
Never turned anything into this location, it is no where near the location I moved to.Frank D.
Never got a email with the bill but was told it would be emailed to me when I turned in truck and trailer.Frank D.
Awesome customer service very helpful and easy processMarina J.
Le client n'a pas laissé de commentaire.John H.
She was very understanding of our situation.Charles S.
Le client n'a pas laissé de commentaire.marjorie B.
Le client n'a pas laissé de commentaire.Trevette M.
Le client n'a pas laissé de commentaire.Ernest N.
Nice job man! Fast, nothing is broken, fair price!Marsel A.
Le client n'a pas laissé de commentaire.TIMOTHY O.
Very courteous and knowledgeableOATHA E.
Le client n'a pas laissé de commentaire.MICHALA S. | Premières impressions
Costumer service was excellent and all equipment was top quality and in superb condition. Thank you U-Haul Moving and Storage of South Stafford for helping make our move a pleasant one.Jonathan R.
The rates were too expensive when there’s a uhaul facility 1,6 miles with the same unit I was quoted 59,95 at this this location and the one 1,6 miles is 24.95.Melisha B. | Expérience générale
Thank you so much Ms Diane and staff @ Stafford location for excellent service all this years.ADRIAN G. | Expérience générale
D-An Smith, went above and beyond to find a space for my pontoon boat with easy access. She was extremely helpful, and I rate her service excellent. Thanks D-An, Jeff Carothersjeff c. | Expérience générale
The few issues that arose were resolved with quick thinking team members…. They were professional and helpful. Thanks , God Blesspat s. | Premières impressions
Le client n'a pas laissé de commentaire.Ganell L. | Premières impressions
Le client n'a pas laissé de commentaire.Eryn P. | Expérience générale
D-Ann is great and runs a great operation.BRUSE H. | Expérience générale
My only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.Joseph A. | Expérience générale
D-An smith is awsomeAngel M. | Premières impressions
My rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.ZACHARY P. | Expérience générale
They had great customer service and was always willing to helpBrandon Ramon L. | Expérience générale
GOD Bless!!NONE K. | Expérience générale
Le client n'a pas laissé de commentaire.Tyrone J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Every nice and helpful staffMarvan H. | Premières impressions
Le client n'a pas laissé de commentaire.Janet W. | Premières impressions
Good place. Never had any issues in 2 years i rent here.David G. | Expérience générale
Great job by staff. Great location for me. I will recommend. Adrian was great .BETTY H. | Premières impressions
Good serviceLoukisha M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanette E. | Expérience générale
The lady was GRATE !Ricky F. | Premières impressions
Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.LYNDA H. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry S. | Expérience générale
I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.CARLTON J. | Expérience générale
Le client n'a pas laissé de commentaire.raymond l. | Expérience générale
D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.Steve L. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA D. | Expérience générale
Le client n'a pas laissé de commentaire.Vincent C. | Expérience générale
Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leakSaritha C. | Premières impressions
Le client n'a pas laissé de commentaire.Rasheeda G. | Expérience générale
Le client n'a pas laissé de commentaire.NATASHA W. | Expérience générale
Wasn aware ghi sax facility did not prorate when moving out early part of the monthBABY RUTH B. | Expérience générale
Although we had some past issues! I was very satisfied!Cornelius B. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD M. | Expérience générale
Le client n'a pas laissé de commentaire.Claudia c. | Expérience générale
Le client n'a pas laissé de commentaire.Hansen A. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW RENE H. | Expérience générale
A very wonderful experience and would love is this location again.SANDI L. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos V. | Expérience générale
Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workersMaria D. | Expérience générale
Le client n'a pas laissé de commentaire.Ermine G. | Expérience générale
II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn't . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne AndersonYVONNE A. | Expérience générale
Love these guys! Very professional. Highly recommend them!Skyler H. | Expérience générale
I appreciate the service I received, the manager was nice and accommodating.Cheryl W. | Premières impressions
Le client n'a pas laissé de commentaire.Laronda S. | Expérience générale
Prices are too highHAROLD D. | Expérience générale
Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought aroundBABY RUTH B. | Premières impressions
Le client n'a pas laissé de commentaire.Pearl D. | Online Move In
Hope was very helpful.James S. | Premières impressions
Le client n'a pas laissé de commentaire.SANDI L. | Premières impressions
Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.JERICA B. | Premières impressions
Awesome ppl and great customer serviceCURTIS M. | Expérience générale
Le client n'a pas laissé de commentaire.Kandace T. | Expérience générale
Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!Hasan A. | Premières impressions
Thanks to d an Very nice costumer service , the best .Alberto Jose F. | Expérience générale
Is very convenient and helpfuldanny m. | Expérience générale
Le client n'a pas laissé de commentaire.JASON S. | Expérience générale
Very upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don't know what happened to any of my items at this point. It's been months and I'm still waiting on that callLESLEY C. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos V. | Premières impressions
I had a good experience with this facility. I would recommend it .Valerie C. | Expérience générale
Le client n'a pas laissé de commentaire.Ian L. | Expérience générale
My card was charge twice and still no resolutionClaudia C. | Premières impressions
Customer service was over the top. Definitely love this locationCURTIS M. | Premières impressions
The person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Merci encore.Bonita W. | Premières impressions
Great storage facility and the manager Deann really knows her stuff!MARY S. | Expérience générale
I have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look "suspect." My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporateKhalidah L. | Expérience générale
Le client n'a pas laissé de commentaire.Lusious J. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa B. | Premières impressions
Le client n'a pas laissé de commentaire.Robin W. | Expérience générale
Le client n'a pas laissé de commentaire.Airica B. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos P. | Premières impressions
Hope was amazing!Benjamin H. | Premières impressions
Le client n'a pas laissé de commentaire.Javier S. | Expérience générale
D An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce SmithBruce S. | Expérience générale
Le client n'a pas laissé de commentaire.Pace H. | Premières impressions
D Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!MARY S. | Premières impressions
D-An was very helpfulMiguel L. | Premières impressions
All good. Just what I needed.ROBERT W. | Expérience générale
Great job no problem with my storage timeGerald S. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
D-An is wonderful!Javier S. | Premières impressions
Miss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.Anthony M. | Expérience générale
Staff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.Elaine F. | Premières impressions
Le client n'a pas laissé de commentaire.jeff c. | Premières impressions
Le client n'a pas laissé de commentaire.ADRIAN R. | Expérience générale
Le client n'a pas laissé de commentaire.STACY D. | Premières impressions
I manger was awesome!Laronda S. | Premières impressions
Staff Went over and above expectations and helping meROBERT W. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHANIE D. | Expérience générale
Le client n'a pas laissé de commentaire.Tamica K. | Expérience générale
D-Ann was excellentAaron D. | Premières impressions
Le client n'a pas laissé de commentaire.Darryl S. | Expérience générale
Le client n'a pas laissé de commentaire.Vilisa T. | Expérience générale
Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .Mary Ellen U. | Online Move In
Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you AllDELCINA M. | Premières impressions
Le client n'a pas laissé de commentaire.ranessa d. | Premières impressions
Le client n'a pas laissé de commentaire.john h. | Premières impressions
We loved the service that was given to us. The staff was very helpful and kind.fage f. | Expérience générale
D'An is great.Barbara B. | Expérience générale