Customer Reviews for U-Haul Moving & Storage of South Stafford

3 762 évaluations

603 FM 1092   Stafford, TX 77477

(281) 261-2292

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 261-2292

603 FM 1092
Stafford, TX 77477

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Returning service is excellent. The staff immediately came out and guide us to park the truck. When I told him that I put more gas in the tank and I could not control the amount of gas if not in full of tank. He explained to me that he could not help on that, but he provide his manager name card and let me call her/him. Over all, I am very satisfied for his service. Thank you very much.

Guijin L. 
Évaluation :
5

only thing was person did not give gate code as i rented a unit there the lady showed up and she was was extremely helpful

Alice V. 
Évaluation :
5

s/o

Joe C. 
Évaluation :
5

The staff were very courteous and helpful.

Hassan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai-Ming Y. 
Évaluation :
5

owner and staff very courteous and professional. They got me in and out very quickly.

Michael C. 
Évaluation :
5

My experience was perfect. Ms Smith handled everything

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARDIK P. 
Évaluation :
5

Nothing, everything was perfect.

Lino G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
4

The truck I received was very primitive with no cell charger or back-up camera. The truck started weakly as if the battery was dying, so I was finally afraid to shut it off.

Thomas M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
5

Nothing. Service was great.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre G. 
Évaluation :
5

Thank you for having top quality people who give excellent customer service. Based on her professionalism I will continue to use U-Haul and share with all my friends, family, and co-workers that you are best moving company in the industry. Thank you and thanks to U-Haul.

Jeffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julitza C. 
Évaluation :
4

Make sure check your mileage well before dishing out bills to customers

ibrahim I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rose L. 
Évaluation :
5

Easy check in and check process.

Veronica E. 
Évaluation :
5

This is one of the best locations to rent from. I highly recommend!!! Great customer service!!! Thank you so much UHaul Stafford Tx!!!

Gregory N. 
Évaluation :
5

I would like for them to be able to remove charges for equipment that wasn't used

Michael J. 
Évaluation :
5

The lady at the counter was fabulous. However, the 2 young men that were there when we returned the truck were on their phones rather than helping/guiding the truck as we drove. I had to ask one of them if they could at least guide my driver.

Laura S. 
Évaluation :
5

I returned the truck after hours and The iPhone application to return the truck was not able to pick the location. All Safari settings were as per the uHaul instructions. Also there was not a bar code at the location as an alternate method to confirm return location. I was charged with the return fee due a malfunction of the return app

Rolando V. 
Évaluation :
1

I was rented a uhual truck that broke down on me after having it about 3 hours. It read so many violation codes when the mechanic arrived to my son and myself 3 hours later. He was very empathetic to the horrible situation I had been placed in as well as my son and all drivers who were out driving unaware of the danger they were facing. My son and myself was unaware of all the danger we were in..

SANDY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briana W. 
Évaluation :
1

Your company services were horrible I was given a inoperable vehicle to drive too many safety issues I will be calling corporate

Debra V. 
Évaluation :
4

broken key and original truck did not work

Angelo E. 
Évaluation :
5

we will use you this weekend again

PASHONA L. 
Évaluation :
5

This location was perfect & courteous. Keep up the amazing service.

NICHOLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERICA B. 
Évaluation :
1

I have rented from uhaul several times in the past however this time I had the worst experience ever and I will not be returning as a customer. Right after reservation I got a call from the location saying they did not have a van and the reservation I made was not confirmed. If I wanted to pick up the van I would have to drop off at another location or not get a van. Then I had a lockout where I was promised that they would extend my drop off time to 11am. This was not done. Lastly I spoke to Dorkus which was my worst experience by far. She had me on the phone for 25 min and was no help whatsoever. She was also extremely rude and hung up on me after yelling at me on the phone. Absolutely horrible customer service. She should not be working in a customer facing role. I urge you to listen to her call.

ALI N. 
Évaluation :
4

1-I couldn't get the truck on the planned day since the gate was locked. I received the truck key but not the truck. 2- The truck AC wasn't working. In Houston without AC? 3- The truck was 24 hours but they change the drop-off time to less than that however after a phone call they corrected it. Overall was fine but AC was a problem.

Omer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey A. 
Évaluation :
5

Lady was upbeat and nice.

Ide L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blessing O. 
Évaluation :
5

D-An worked with me to secure a much better deal than what I got online. Much appreciated!

Lucia D. 
Évaluation :
5

Customer service was excellent and the over all experience was great

Joan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey A. 
Évaluation :
4

Communicate more clearly. It was a little busy/chaotic at the counter area and it just seemed like things were rushed through. Everything went fine for the whole transaction but you just felt like you weren't appreciated, just another number so to speak.

Geoffrey E. 
Évaluation :
1

The truck was hesitating the whole trip i turn the truck in way before my time because of the way the truck drove and the brakes were very firm I had to stop half mile away to come to a complete stop

Urshula T. 
Évaluation :
4

I think it is unfair to be charged for five days when I returned it after only two days.

Winston L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick F. 
Évaluation :
4

Truck needs repair

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niccole G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

Steve the manager and Adrian showed excellent customer service and helped me every step of the way from start to finish .

Deanne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashish J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S. 
Évaluation :
5

D-Ann is great and runs a great operation.

BRUSE H.  |  Expérience générale 
Évaluation :
5

Uable to use wifi to check back in all else was great.

VERNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarvaras B. 
Évaluation :
4

There was less than 1/4 tank of gas when I picked it up!! I put in $70 worth of gas not knowing how much I really needed so I left it with about 1/2 tank full of gas. It would have been nice to have the tank full and I would have filled it up upon return. Also, the truck shook very bad at low speed.

Tony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audry K. 
Évaluation :
2

The Service Rep Treveson was supposed to get the furniture covers and bring them to me, but he left my and never came back. The truck was filthy inside and had mold in the cup holder and old water bottles on the floors and dirt through out and it took me an hour to clean it in the inside in order to take it for use!

Nicole W. 
Évaluation :
4

My only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.

Joseph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
2

They charged me more than what they told me and I put more gas than I started with.

Shelby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
3

The experience could have been better

ALISSA C. 
Évaluation :
5

I wouldn't chance a thing, thanks for good service, I got done today what I need to get done and Uhaul made it possible

Chris H. 
Évaluation :
5

I think the world to Miss Smith and her team there they are the best. Out of all the u=haul company that we have rented from this one is the best.

JIMMIE I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

I appreciate their customer service.

Patricia D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nichole P. 
Évaluation :
5

The uhaul in Tustin was helpful and the uhaul in Texas was helpful but the uhaul service in Fullerton made not want to use uhaul ever again there was three lady that I had to go back and forward with to which lead us raising are voices there was lies to which made me not want to use them ever again in three ladies made me so upset I wish I had the name to put it on here very rude

Paula B. 
Évaluation :
5

All good, great experience.

Stan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew Q. 
Évaluation :
5

Excellent customer service! Highly recommend this location. D'An was amazing. I was lacking the correct trailer hitch ball mount and plug adapter and missing a lock and D'An let me borrow them; I was taken aback, surprised in a very positive way! I couldn't believe that she'd go out of her way to help me. Thank you again D'An!!

Armando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie U. 
Évaluation :
5

There was a flat/low tire when I picked it up. That's my only complaint.

Keri R. 
Évaluation :
5

The property manager took care of me quickly. She was professional and friendly. Her customer service skills are A1 and I almost forgot I had a move scheduled I enjoyed talking to her so much. What a nice lady! The last thing we need is service with a bad attitude, she was actually a refreshing breeze. Thanks U-Haul

GWENDOLYN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anoop M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hung-Jui K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantell M. 
Évaluation :
5

easy process, everything explained well, equipment very clean

Edwardo G. 
Évaluation :
5

N/A. Everything was perfect! Excellent customer service skills! EXCELLENT!!!

becky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THAI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephaine H. 
Évaluation :
5

D-An smith is awsome

Angel M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zafer B. 
Évaluation :
3

Equipment was leaking in the storage area. The storage light did not work. The left front light was out.

DEREK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren G. 
Évaluation :
1

My rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.

ZACHARY P.  |  Expérience générale 
Évaluation :
5

They had great customer service and was always willing to help

Brandon Ramon L.  |  Expérience générale 
Évaluation :
5

Everything went smoothly

KRISTALL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muralidharan R. 
Évaluation :
5

I got this survey before my final receipt. And it still not here. The guy told me that the receipt was being sent to me when I turned in the truck. And no receipt yet.

GLEN C. 
Évaluation :
5

Excellent service à la clientèle

MICHELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
5

Thank you Miss D! You guys are the best. L Fleming

LARRI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
5

GOD Bless!!

NONE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FROILAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Every nice and helpful staff

Marvan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet W.  |  Premières impressions 
Évaluation :
5

Good place. Never had any issues in 2 years i rent here.

David G.  |  Expérience générale 
Évaluation :
5

Great job by staff. Great location for me. I will recommend. Adrian was great .

BETTY H.  |  Premières impressions 
Évaluation :
5

Good service

Loukisha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette E.  |  Expérience générale 
Évaluation :
5

The lady was GRATE !

Ricky F.  |  Premières impressions 
Évaluation :
5

Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.

LYNDA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S.  |  Expérience générale 
Évaluation :
3

I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.

CARLTON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond l.  |  Expérience générale 
Évaluation :
5

D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.

Steve L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent C.  |  Expérience générale 
Évaluation :
5

Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leak

Saritha C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rasheeda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA W.  |  Expérience générale 
Évaluation :
3

Wasn aware ghi sax facility did not prorate when moving out early part of the month

BABY RUTH B.  |  Expérience générale 
Évaluation :
5

Although we had some past issues! I was very satisfied!

Cornelius B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hansen A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW RENE H.  |  Expérience générale 
Évaluation :
5

A very wonderful experience and would love is this location again.

SANDI L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos V.  |  Expérience générale 
Évaluation :
5

Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workers

Maria D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ermine G.  |  Expérience générale 
Évaluation :
1

II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn't . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne Anderson

YVONNE A.  |  Expérience générale 
Évaluation :
5

Love these guys! Very professional. Highly recommend them!

Skyler H.  |  Expérience générale 
Évaluation :
5

I appreciate the service I received, the manager was nice and accommodating.

Cheryl W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laronda S.  |  Expérience générale 
Évaluation :
3

Prices are too high

HAROLD D.  |  Expérience générale 
Évaluation :
5

Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought around

BABY RUTH B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pearl D.  |  Online Move In 
Évaluation :
4

Hope was very helpful.

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDI L.  |  Premières impressions 
Évaluation :
5

Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!

Jennifer L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERICA B.  |  Premières impressions 
Évaluation :
5

Awesome ppl and great customer service

CURTIS M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kandace T.  |  Expérience générale 
Évaluation :
5

Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!

Hasan A.  |  Premières impressions 
Évaluation :
5

Thanks to d an Very nice costumer service , the best .

Alberto Jose F.  |  Expérience générale 
Évaluation :
5

Is very convenient and helpful

danny m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S.  |  Expérience générale 
Évaluation :
1

Very upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don't know what happened to any of my items at this point. It's been months and I'm still waiting on that call

LESLEY C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos V.  |  Premières impressions 
Évaluation :
5

I had a good experience with this facility. I would recommend it .

Valerie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L.  |  Expérience générale 
Évaluation :
1

My card was charge twice and still no resolution

Claudia C.  |  Premières impressions 
Évaluation :
5

Customer service was over the top. Definitely love this location

CURTIS M.  |  Premières impressions 
Évaluation :
5

The person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Merci encore.

Bonita W.  |  Premières impressions 
Évaluation :
5

Great storage facility and the manager Deann really knows her stuff!

MARY S.  |  Expérience générale 
Évaluation :
1

I have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look "suspect." My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporate

Khalidah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lusious J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Airica B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos P.  |  Premières impressions 
Évaluation :
4

Hope was amazing!

Benjamin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier S.  |  Expérience générale 
Évaluation :
5

D An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce Smith

Bruce S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pace H.  |  Premières impressions 
Évaluation :
5

D Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!

MARY S.  |  Premières impressions 
Évaluation :
5

D-An was very helpful

Miguel L.  |  Premières impressions 
Évaluation :
5

All good. Just what I needed.

ROBERT W.  |  Expérience générale 
Évaluation :
5

Great job no problem with my storage time

Gerald S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B.  |  Expérience générale 
Évaluation :
5

D-An is wonderful!

Javier S.  |  Premières impressions 
Évaluation :
5

Miss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.

Anthony M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.

Elaine F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY D.  |  Premières impressions 
Évaluation :
5

I manger was awesome!

Laronda S.  |  Premières impressions 
Évaluation :
5

Staff Went over and above expectations and helping me

ROBERT W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica K.  |  Expérience générale 
Évaluation :
5

D-Ann was excellent

Aaron D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilisa T.  |  Expérience générale 
Évaluation :
3

Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .

Mary Ellen U.  |  Online Move In 
Évaluation :
5

Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you All

DELCINA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ranessa d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h.  |  Premières impressions 
Évaluation :
5

We loved the service that was given to us. The staff was very helpful and kind.

fage f.  |  Expérience générale 
Évaluation :
5

D'An is great.

Barbara B.  |  Expérience générale 
Évaluation :
5

Been using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and again

SHARONDA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda R.  |  Premières impressions 
Évaluation :
5

DeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!

ROBIN J.  |  Premières impressions 
Évaluation :
5

D-An was very helpful and accommodating. I would definitely store my items here again in the future.

JOSHUA V.  |  Expérience générale 
Évaluation :
3

Need more camera

Michael B.  |  Expérience générale 
Évaluation :
5

Deann was very nice she was very professional help me out when my house flooded.

Barbara B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa D.  |  Expérience générale 
Évaluation :
5

Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Merci.

Cassie S.  |  Premières impressions 
Évaluation :
5

D_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.

bertrand l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stafford I.  |  Premières impressions 
Évaluation :
5

I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too !!

david J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L.  |  Premières impressions 
Évaluation :
2

It wasn't a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.

Anthony A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Expérience générale 
Évaluation :
2

The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV's, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.

Patricia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Mae J.  |  Expérience générale 
Évaluation :
5

Samantha did outstanding job throughout the process.

BRUSE H.  |  Premières impressions 
Évaluation :
5

No Hassles!

ANTHONY I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nena B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin W.  |  Premières impressions 
Évaluation :
5

Keep up the good work!!

william b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacquelyn S.  |  Expérience générale 
Évaluation :
5

I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D'an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.

Trish G.  |  Expérience générale 
Évaluation :
5

The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.

Sherita S.  |  Premières impressions 
Évaluation :
1

You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.

Troy H.  |  Expérience générale 
Évaluation :
3

We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !

Randy L.  |  Expérience générale 
Évaluation :
5

Uhaul runs a very good operation. Glad I selected them for my move.

Ted C.  |  Expérience générale 
Évaluation :
5

Excellent customer service Quick and easy process

Terrie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfreda R.  |  Expérience générale 
Évaluation :
5

Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.

JASON B.  |  Premières impressions 
Évaluation :
5

Friendly and helpful.

Nancy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy c.  |  Expérience générale 
Évaluation :
5

Moving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!

Dolly T.  |  Premières impressions 
Évaluation :
5

The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.

Ted C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose t.  |  Expérience générale 
Évaluation :
5

People who care about people Your staff at u-haul are amazing Thank you for hiring people like that

Nicky M.  |  Premières impressions 
Évaluation :
5

Well run facility with good employees. Also the moving company that is used there is excellent.

Tim G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trung V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Expérience générale 
Évaluation :
5

Staff very attentive and helpful to the needs and questions of the customer.

James H.  |  Expérience générale 
Évaluation :
5

D ANN WAS VERY HELPFUL AND POLITE.

Kenneth S.  |  Expérience générale 
Évaluation :
5

The manger Ms.. Deanndra was a super nice lady always with a smile always enjoy having conversations with her. Her staff was as well very nice . Merci

TERESA E.  |  Expérience générale 
Évaluation :
5

The manager was very helpful.

Daniel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william b.  |  Premières impressions 
Évaluation :
5

Deann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional

Leah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
4

Great experience and staff.

Trung V.  |  Premières impressions 
Évaluation :
5

I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.

Stuart P.  |  Expérience générale 
Évaluation :
5

Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you

Thomas M.  |  Premières impressions 
Évaluation :
5

Always thorough and professional. Enjoyed doing business

Linda K.  |  Expérience générale 
Évaluation :
5

Can't say enough good things about them .. A great place to have your storage Thanks, Broussards

Paul B.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and professional. Thank you, D-an and Jessica.

Robert b.  |  Premières impressions 
Évaluation :
5

She was very nice and helpful and kindhearted

armani e.  |  Premières impressions 
Évaluation :
5

I was very pleased

Rodney C.  |  Expérience générale 
Évaluation :
5

The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.

Carol E.  |  Premières impressions 
Évaluation :
5

Aucun

SAMUEL L.  |  Expérience générale 
Évaluation :
5

I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.

ANA R.  |  Expérience générale 
Évaluation :
1

Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.

Darren W.  |  Expérience générale 
Évaluation :
5

We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!

Kristen M.  |  Expérience générale 
Évaluation :
5

This was a much better storage facility than the first place we used

Donna W.  |  Expérience générale 
Évaluation :
5

Always greeted with professional, friendly and efficient service

Mashawna L.  |  Expérience générale 
Évaluation :
5

Friendly Staff. Clean Unit.

Valerie C.  |  Premières impressions 
Évaluation :
1

I asked the manger D'Ann for 4 more days a week before due. Closing was delayed,so the tile man didn't have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS

Sharese J.  |  Expérience générale 
Évaluation :
5

Great people .

Carl M.  |  Premières impressions 
Évaluation :
5

Everyone was very helpul

Una E.  |  Premières impressions 
Évaluation :
5

My experience was fantastic. The staff was super friendly!

chanell m.  |  Premières impressions 
Évaluation :
5

Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.

Bozie G.  |  Premières impressions 
Évaluation :
5

They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.

Kristen M.  |  Premières impressions 
Évaluation :
5

Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service

CHRISTINE A.  |  Expérience générale 
Évaluation :
5

The staff is very friendly and very helpful. I'll be going back to them if I need storage or rentals again.

Anonett F.  |  Expérience générale 
Évaluation :
5

Employee very knowledgeable and helpful.

michael w.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.

Bonnie H.  |  Expérience générale 
Évaluation :
5

N/a

MARCUS F.  |  Premières impressions 
Évaluation :
5

Very nice facility. Clean lot, clean bathroom, etc.

Kenneth N.  |  Expérience générale 
Évaluation :
5

The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.

Steven R.  |  Premières impressions 
Évaluation :
4

Great service, convenient, easy to work with

Cynthia N.  |  Expérience générale 
Évaluation :
5

Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful

Anthony M.  |  Expérience générale 
Évaluation :
4

Very good experience with Uhaul on both ends of my move.

Kevin W.  |  Expérience générale 
Évaluation :
5

Lady D and staff were so helpful .i would return.and refer others

Akisha D.  |  Expérience générale 
Évaluation :
5

N.D.

Kirstin O.  |  Premières impressions 
Évaluation :
3

Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.

Sarah D.  |  Expérience générale 
Évaluation :
5

The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.

RUTHIE Y.  |  Expérience générale 
Évaluation :
5

Good people working there.

Larry P.  |  Expérience générale 
Évaluation :
5

D-An is fantastic, incredibly helpful, and a pleasure to work with!

Ingrid H.  |  Premières impressions 
Évaluation :
5

Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Merci.

Inez P.  |  Premières impressions 
Évaluation :
5

D-An is my IT

Brenda V.  |  Premières impressions 
Évaluation :
5

.

DOUG F.  |  Premières impressions 
Évaluation :
5

The manager and staff were always friendly and helpful.

David P.  |  Expérience générale 
Évaluation :
5

Very professional and helpful, I probably will be using this location for as long as I need . ..

Martin E.  |  Premières impressions 
Évaluation :
5

I enjoyed you while I was, a customer. You are great. God bless

Rodderick S.  |  Expérience générale 
Évaluation :
5

Very accommodating

EBONI D.  |  Expérience générale 
Évaluation :
4

Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations

Tina C.  |  Réservation 
Évaluation :
4

na

Samyra S.  |  Expérience générale 
Évaluation :
2

It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn't able to use UHaul, and it turned into an argument.

Carlos P.  |  Expérience générale 
Évaluation :
5

friendly service

C E H.  |  Expérience générale 
Évaluation :
5

Ms. De Ann and Staff are a great team... always willing to assist

Willard M.  |  Expérience générale 
Évaluation :
5

D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!

Kevin J.  |  Expérience générale 
Évaluation :
5

Merci!

Hattie Michelle C.  |  Réservation 
Évaluation :
5

Ms Ann Smith was very helpful and provided great customer service

Jermaine C.  |  Expérience générale 
Évaluation :
1

Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.

Robert M.  |  Réservation 
Évaluation :
5

Never had any issues with this facility.

Raquel H.  |  Expérience générale 
Évaluation :
5

Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful

Rudolph P.  |  Expérience générale 
Évaluation :
5

This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT

Cindi H.  |  Expérience générale 
Évaluation :
5

Nice facility. Friendly and helpful staff.

JAN L.  |  Expérience générale 
Évaluation :
4

Excellent emplacement!

ranessa d.  |  Expérience générale 
Évaluation :
5

Deanne was very nice and helpful.

Seble W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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