Customer Reviews for U-Haul Moving & Storage of South Stafford

4 443 évaluations

603 FM 1092   Stafford, TX 77477

(281) 261-2292

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(281) 261-2292

603 FM 1092
Stafford, TX 77477

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lukina Cleveland 
Évaluation :
1

I had reserved blankets and a dolly for my move. I made my reservation several days in advance. When we arrived we were informed me that they were out of those items and I had to go and purchase them from the local hardware store. Additionally. on the website it had where I could sign up for moving assistance at my final destination. I tried calling them for 4 days prior to my move and never got any response. I was informed at Uhaul that is a third party and that there was nothing they could do. The day after my move the movers called me to set up a time for my move. I advised them I no longer needed their services and they said they were sorry they are a new company and were just to busy to return my phone calls or to set up a time. Overall, it was a very disappointing experience as I was in Amarillo, Texas and was coordinating the move of my mother's furniture in Houston, as she had recently died, and my son was moving the contents of her apartment to his house in Grand Prairie, Texas.

JONATHAN LOWERY 
Évaluation :
3

Have staff greet you when you walk in, stop having their side conversations, and SMILE no one did that.

Rochelle Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael van swol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Omar Coline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

filesha linton  |  Expérience générale 
Évaluation :
5

Easy, no fuss and convenient experience.

Shirmeca Littlejohn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Mecham 
Évaluation :
5

Location was great as was experience. My Only comment is that it would really be great to know when your system decides to change a request from in-store pick to hands free pick up. I asked to for a human to assist me because the lockboxes for keys is too high up for me to reach.

RENEE HEYD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel ventura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor thornton 
Évaluation :
5

Been great at this location

Julio ORTEGA 
Évaluation :
5

No additional comments to offer.

Pete Simon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Anselmo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genelda Alfred 
Évaluation :
5

Daniel provided excellent service he made me feel that as a customer i was wanted and appreciated!!!

Charles Brown 
Évaluation :
5

Miguel and Veronica at the Westpark (pick-up) location were very helpful and courteous. Also, Audrey at the Stafford (drop-off) location was equally helpful and courteous. I will definitely recommend U-Haul to friends and family!

Luis Ibanez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Stone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Shaw 
Évaluation :
5

Excellent service and smooth process

Henry Yu 
Évaluation :
5

Daniel was great with the rental and patient with the return.

micheal ashburn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos Sampson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aundra Wyley  |  Expérience générale 
Évaluation :
5

You where great, thank you

Walter Inman 
Évaluation :
1

Bad experience won't recommend

rodolfo sanchez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wiilliam Cantrell 
Évaluation :
1

Very bad experience. the lady who checked me out was nice but they had the truck parked all the way to edge of the property in a mud hole. I slipped trying to get in truck and fell in the mud. I hurt my hip and got drenched in that mud. doing the return the guy checking truck in was rude and lazy. didn't like that we had supplies to return.

Terri Ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Hanig 
Évaluation :
5

I love Ms. D and her staff at the Stafford location. They are always fast, professional and friendly. If you have any issues they resolve it quick. I lost my access key and they replaced it immediately.

Tyra Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris louisville 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andres lopez 
Évaluation :
5

Service was quick. Pickup and return were very easy. Had to extend reservation by one day with no issues.

Jared Gaspard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintin Fleming 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artheldia Jefferson  |  Premières impressions 
Évaluation :
5

Best U-Haul experience I've ever had. Michael was great!

Niyah Jawo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telicia Nelson 
Évaluation :
2

There’s no parking at this location

Jason Vitatoe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sagar Desai 
Évaluation :
5

Always the very best service here.

GWENDOLYN JACOBS  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff at the Stafford location and when I called customer service.

Jared Petermeyer 
Évaluation :
3

I was very much surprise to find out that the U Haul Staff does not check the vehicle when given to you. Upon returning the I learned truck that I should have received a text after checking in letting me know what to do, however I did not receive such text.

Carlos Sampson 
Évaluation :
5

Very friendly and professional staff.

Samantha Ochoa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markee Knight 
Évaluation :
5

Staff was incredibly helpful.

Donald Anderson 
Évaluation :
5

Great customer care and well maintained storage spaces THANK YOU

khiry muhammad  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella Colletta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Trujillo 
Évaluation :
5

The manager is very nice and pleasant and very friendly

Terry Jordan keets  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Parks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treggy Spigner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAQUA JACKSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Link 
Évaluation :
5

fine people there

MICHAEL ASHBURN  |  Premières impressions 
Évaluation :
4

Agent took considerable time in finding a unit that I could use as they were unfamiliar with what was "on site". Ultimately, I found an acceptable unit and brought it to the attention of the Agent.

HAROLD MYERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Frith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Chuang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerin kuranriakose 
Évaluation :
5

Everything was excellent! The customer service was top notch. I would definitely rent from this location again.

Shronda Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Lussier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank DiPuma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Clay 
Évaluation :
5

It was easy and positive experience. The staff was helpful and friendly.

RANDOLPH Smaltz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Weston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Love 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORELLA TAPP 
Évaluation :
5

I love this place. Everyone was supportive, helpful friendly and kind. I will absolutely use it again once I get a new vehicle to store. The guys all deserve a raise for always going above and beyond.

cristal williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENE MARTINEZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICkA FERRIAS  |  Premières impressions 
Évaluation :
5

South Stafford U-Haul Moving & Storage is my go-to facility for all my moving needs! The staff is so gracious, welcoming, and professional and made my moving needs a smooth and effortless experience even during the Artic blast that impacted the greater Houston area during MLK day and Tuesday. I highly recommend without reservations!

Wendolyn Wilkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deric Martin 
Évaluation :
4

I was told my receipt would be emailed, but I haven't received it yet. No one was available to held drop off/ unhitch the trailer. I understand they were busy, but it was a little awkward doing it by myself. I hope I left it in the right place. Trailer was perfect for what I needed it for and the price was very reasonable. I will rent from this location again.

Ryan Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA SOTO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD RYAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Yates 
Évaluation :
5

Keep doing the type of service being offered.

shellie Johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine Krueger 
Évaluation :
5

This U-HAUL location is the best managed of all I have been to. I am a retired business owner and know a good manager when I see one. D-An Smith is an A+ manager. It is actually a treat to watch her in action. Sr. management should consider making videos of her doing the job and use them to help train those needing more direction. She is an absolute GEM.

terrence hartzell 
Évaluation :
5

The manager there was very awesome and professional. I would recommend this facility to anyone

STEPHANIE MCLAURIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Vennema 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yun zhao 
Évaluation :
5

Ms Dee is wonderful and keeps in communication w her customers and so helpful with my issues ...I highly recommend this establishment

Denise VIllareal  |  Premières impressions 
Évaluation :
5

I want to personally thank Ms. Ann for her help, throughout the years of having storage and renting u-haul trucks. She is awesome. She's also quick, fast, energetics, knows her job well. Her customer service expertise has always been top knotch. . She can handle three peoples jobs at one time. I've seen her do it. I seen her handle a customer, let someone in the gate and assist with her fellow coworkers. Ms. Ann not only assist her fellow co workers she give them knowledge about the issue for future reference. Yes, I highly recommend this location.

Touy Prater  |  Expérience générale 
Évaluation :
5

Keep it up

TAHIR RAJPUT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Martinez  |  Premières impressions 
Évaluation :
2

The worker on duty on Friday December 29 placed the motorcycle trailer onto our.trailer hitch without removing the plastic cup.over the hitch. When we tried to load a piano onto the trailer, the whole trailer disconnected from the truck! What if we had been on the.road driving and the trailer had unhitched? Not only.would we hsve.lost the trailer, we would've lost the piano as.well that we just.purchased! Pk7s, we would've no doubt have caused several wrecks as the trailer and.piano.cateened out of co trol on the road! This was a very dangerous.mistake made by the worker on duty. We told the.manager on duty when we returned the trailer.

Richard Bradshaw 
Évaluation :
5

Everything was easy and convenient! Thank you!

Natasha Saunders-Stewart 
Évaluation :
4

The truck itself had an alignment issue that required the wheel to be turned significantly to the left just to maintain straight, and incredibly poor MPG regardless of the driving. The customer service was otherwise good.

Jacen Engelhardt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Boerner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erma Trevino  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Phyo Soe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vkeya Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Denker 
Évaluation :
5

D An and her crew was nice and professional. This was my second time renting from them and had no problems, smooth transition.

Christian Billow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Boudreaux 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MASTERS 
Évaluation :
5

Truck had a the rubber coming off of the steering wheel. Should put a new steering wheel on this truck or a cover over it.

Andre Luyckx 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN RAY 
Évaluation :
5

The employee was incredibly helpful. She went over the top to help me.

Christopher Muller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT FARNHAM 
Évaluation :
4

My storage unit had a problem in the ceiling that developed during the lease and damaged my mattress box spring and mattress. The on-site employee took pictures of the ceiling and items mentioned. Still waiting to connect with the manager who is out of town all week.

Audrey Patton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Drake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Rea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Behannon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBBIE HAMILTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

craig walker 
Évaluation :
5

Ms Smith was fantastic

FRANK LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Teel 
Évaluation :
5

Improve the approval process when using the cell phone

MONICA DONATTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEMARCUS SUTTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Moss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith De Ramos 
Évaluation :
1

No one could tell me what I was actually charged after returning equipment early an I still don't know because I have not gotten a receipt

RANDALL BENTLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejan Dragosavljevic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Herrera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Sampson 
Évaluation :
2

Drop off was very poor. Jory, an employee was rude and condescending. We rented a truck for 1 1/2 hr. And drove 15 miles yet he tried to charge and additional fee for gas. I put in $7 and 3 gallons yet they tried to say it was 7/8ths full, it was 3/4s I would like to think my neighborhood rental would not try to rip off its customers.

Kurt Merkelz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie Thomas 
Évaluation :
5

The staff were always helpful and were great to work with.

Paul Barnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Senegal  |  Expérience générale 
Évaluation :
5

Sherrelle was awesome. There was a little confusion on my end but Shirrelle was able to get everything figured out. If I ever need storage space or a rental truck I know where to go. Thanks a lot for the great customer service Shirrelle.

Anthony Fitzgerald  |  Premières impressions 
Évaluation :
3

Something's are just best left unsaid

micheal ashwood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SID JOLIVETTE  |  Premières impressions 
Évaluation :
5

This was the best U-Haul company that I ever encountered. That was extra nice extra helpful and I was with them for three years. D-Anna and her staff is great. I love the customer service.

Lashawn Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Dial  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Dial  |  Premières impressions 
Évaluation :
3

There is a rodent problem at the Stafford location. Pest control required...

Toi Edwards  |  Expérience générale 
Évaluation :
5

I have been your year-round customer for the past 20 years. You presently have one of the best Managers ever.............

BISSONNET MECHANICAL WORK  |  Expérience générale 
Évaluation :
5

Rat d droppings

Guadalupe Guerrero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Love  |  Premières impressions 
Évaluation :
5

Service was above excellent! D-An, cherell, and Daniel are all awesome and sweet. Everyone was eager to assist me with my move. Thank you team!

Bria Age  |  Premières impressions 
Évaluation :
5

Staff was varry helpful. I had a quick gate question by the gate though. The thin young man brushed me off and asked me to join him inside. There was a line of customers and I was varry angry. I left to figure my question out on my own.

neil sehanobish  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL GONZALEZ  |  Expérience générale 
Évaluation :
5

The facility manager Mrs. D-An Smith was so nice & professional

Abbasyan Afshin  |  Premières impressions 
Évaluation :
4

I really appreciate the comprehension and them not leaning into their own understanding, they really wa t to assist, this is what service should be like, I remember when it was like this everywhere yet hings have changed but not here, courtesy and respect is paramount here, great doing Bussiness with this facility

jeffery wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHALA SMITH  |  Expérience générale 
Évaluation :
5

The manager D-Ann was professional, knowledgeable and empathetic to my son and me when we arrived in Texas from a three day New York to Texas drive on 9/25/23. We had an older dog with us who was stressed from the ride and that all of a sudden became ill from the heat. D-Ann stopped what she was doing to attend to us and provided water and support for all three of us! She won my heart! She ensured we had the Right storage for our needs. This kind of customer support is rarely seen and I appreciate and value her empathy and support! UHaul needs to know she is a Valued employee that represents UHaul in a positive way. Thank you, D-Ann!

Mercy Vasquez  |  Premières impressions 
Évaluation :
5

Management is more than helpful and always available

BOBBY SHANNON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian Guzman  |  Premières impressions 
Évaluation :
5

I Love this location.. I've been in the hospital sick with covid which damaged my kidneys and you guys BLESSED me beyond blessings.. great ....place I LOVE YALL

Tyrone Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amjad Mehmood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA RICHARDSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Ramon Luckett  |  Expérience générale 
Évaluation :
5

Friendly and humble store representatives

Vivian Samuel  |  Online Move In 
Évaluation :
5

It was a great experience at U-Haul - Stafford!

Nathaniel Castro Jr  |  Premières impressions 
Évaluation :
5

The lady at the desk is very good at her job. She needs a raise.

Josh Foster  |  Premières impressions 
Évaluation :
5

Jennifer is amazing!!! Extremely helpful and friendly.

BENJAMIN SIMMONS  |  Expérience générale 
Évaluation :
5

Outstanding service

HERMAN HERNANDEZ JUAREZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayanna Bass  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kohal Matthew  |  Premières impressions 
Évaluation :
5

De-Ann and her team went above and beyond when I first rented the truck and moved my things into storage from one city to here and when I moved out. They were patient with my lack of knowledge and assisted me in each area along the way. They made sure that my transition was successful. I am so thankful to them.

ETIMA BOWMAN  |  Expérience générale 
Évaluation :
5

Staff and management professional, just out grew the parking spaces, all good, thanks

GINA HENRY  |  Expérience générale 
Évaluation :
5

I've never used U-Haul for storage before thought I've used their moving services a few times. My first experience storing my vehicle with them was fine except for a little mishap. When I went to collect my vehicle I stopped in the office, spoke with a gentleman that I was clearing out, he checked my account on his computer and told me I was all set. I asked if there was anything else I needed to do and he said no, I was good to go. I collected my vehicle and left. A few months later while I was overseas I noticed they had continued to charge my account for storage. I called them the next business day and couldn't get to speak with anyone. A man would pick up the phone and say something like: thanks for calling U-Haul, please hold. Over and over. I was on the phone for almost 30 minutes and kept getting the same behavior. Meanwhile this was an international call for me. I called back the next day 16 times and still they answer put me on hold and never come back. So I sent an email which no one responded to. A month later I came back to the States and went to their location. The gentleman that attended to me said my account was never closed bhe closed it and gave me the card for the manager and told me to call the next day. I called the manager, De-Anne, explained my situation. She put me on hold to check some things, came back and said they'd reverse the charges! I got my money back several days later. Overall, great service except for the money part and the horrible phone etiquette. I would recommend this location but know that the phone might not be the best way to contact them.

tokunbo akande  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Guerra  |  Expérience générale 
Évaluation :
5

The lady who works there only on Sundays went above and beyond for us.

Manuel Guerra  |  Premières impressions 
Évaluation :
5

S.O.

Jennifer Hollingsworth  |  Premières impressions 
Évaluation :
5

Keep up the good work!

Jerome Senegal  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lifford Hayes  |  Expérience générale 
Évaluation :
1

Rude customer service front desk

Juan Martinez  |  Expérience générale 
Évaluation :
2

Thank you ladies for your help. Both ladies were very helpful and welcoming. Both also demonstrated great knowledge of best available products to ensure an easy move.

CNAE PETTIS CONWAY  |  Expérience générale 
Évaluation :
4

Great storage and service overall. The only downfall is not being able to access the storage after office hours due to break-ins. Would be great if there could be an on-site security guard. Overall great experience!

Deandre Chandler  |  Expérience générale 
Évaluation :
5

Their employees were very nice and welcoming when we first arrived. As we unloaded our truck and into our storage, they went above and beyond to offer us cold water to beat the scorching heat. They also checked on us every now and then to make sure we were okay, taking breaks and staying hydrated.

LANDON PENN  |  Premières impressions 
Évaluation :
5

I have no complaints about this storage facility other than the prices keep going up. I'm sure that is to be expected.

Tina Grandy  |  Expérience générale 
Évaluation :
5

D-Ann was great and very helpful when needing an office warehouse. Will be back to this location for the great service the manager provided!

Zoheb Manji  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEN KRYWICK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal Valentin  |  Expérience générale 
Évaluation :
4

Paid for electric, only on for 12hr?. Class A RV, 6 batteries. $170 a month I feel should be 24/7. De Ann and staff were wonderful to work with. Been using this facility for 5 years.

Kenneth Snyder  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl Harris  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Chrisman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas arzu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEMENTE GARCIA  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doinne haywood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas arzu  |  Premières impressions 
Évaluation :
3

Need more than one employee working at one time for the wait time is ridiculous

Jamel Fry  |  Premières impressions 
Évaluation :
5

Great Customer Service 😊

Angela Scoby  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VERNON TODD  |  Premières impressions 
Évaluation :
5

The two gentlemen, who assisted us were very professional, helpful, and courteous.

LINCOLN PRENDERGAST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaQuitta Neville  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Broussard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeisha sellers  |  Expérience générale 
Évaluation :
5

Customer service was excellent

ADOLFO GARCIA  |  Expérience générale 
Évaluation :
4

The only reason I am NOT rating this facility an Excellent is due to pricing. For a 10x20 non-climate controlled unit was $255. Way too expensive. I rented here out of convenience as I was selling my house and I needed something available and close by. This location fit the bill. D'ann is great an knows her stuff. Very helpful.

janet campise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqueline Martinez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cliff Patterson  |  Premières impressions 
Évaluation :
4

I only have one issue and I was told uhaul by the manager that day that you do not provide a military discount. I was truly surprised to receive that information I normally do not patronize with businesses of this stature that do not provide a military discount please respond

Chester Haymore  |  Premières impressions 
Évaluation :
5

Staff is always available, professional, and friendly. Helpful if you needed and hands off when you don't. Access gate always works!

CLAIRE MITCHELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alyssa green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin Medlin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee smart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qunesia Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbra Jackson  |  Expérience générale 
Évaluation :
5

First and for most I want to say that the whole staff is awesome and was very helpful to me every time. But to D' An what an amazing person she is, y'all can't have a more wonderful and caring sole over the facility. I really Thank You So Much and Appreciate everything they done for me.

Keyantye Moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA RICHARDSON  |  Premières impressions 
Évaluation :
5

D'An is great, and her Team as well.

Charles Adams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacklyn Martinez  |  Expérience générale 
Évaluation :
5

D-Ann is wonderful!

Tara Hall  |  Expérience générale 
Évaluation :
5

Employee was very helpful and professional

Mashella Campbell  |  Premières impressions 
Évaluation :
5

D-An Smith is the best such a beautiful Lady.

TROY DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ganell Lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBBIN PRASHELL  |  Expérience générale 
Évaluation :
5

Excellent

Niein Shetye  |  Expérience générale 
Évaluation :
5

The stuff was great but especially D-an was the best customer service ever.. thank god for her PLEASE KEEP HER FOREVER 🙏🙏

ADOLFO GARCIA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emetero baldillez  |  Expérience générale 
Évaluation :
5

Everything is great.

christopher mosley  |  Expérience générale 
Évaluation :
4

Manager was nice, she has good customer service manner. She reserved rv lot for me but lot not wide enough for my trailer so she chose another spot for trailer.

James Nguyen  |  Premières impressions 
Évaluation :
5

As I am moving out of the area, soon, I intend to stop by the office and pass along some positive feedback to the Manager and the staff at U Haul South Stafford.....I've noticed that the office staff and the facility team have really improved, over the past year or so, at least (Perhaps they've been improving over a longer period, but I've at least noticed it over the past 2 years or so.) I've dealt with several of the staff, off and on, over the years and, especially over the past 2 years or so, I've just noticed that, to a person, they've all been especially courteous, helpful, and professional. (I've dealt with a lot of movers and storage places over the years and know that (1) this is not the norm for the industry and (2) this team is distinctive, in a very good way....You've got good people, they seem to be well-trained, have good work ethic, and have developed good customer service skills that will serve them well and serve the business well.....Just wanted to pass that along and say "Thank you" and "Keep up the good work". (Hope somebody actually gets this feedback.)

DON PAINTER  |  Expérience générale 
Évaluation :
5

D An and her staff are very easy to work with and are always looking for ways to help their customers.

Paul Barnett  |  Premières impressions 
Évaluation :
5

Deann is a great manager, she has cleared a few incidents up for me personally dealing with staff and she is a great communicator. This review said 12/1 was my last day but in fact it was end of march I left before 4/1/2022. She assured me the record reflected that. Thank you for taking good care of my items!!

Chantel Smith  |  Expérience générale 
Évaluation :
5

Merci encore!

Angela Guerra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry kaspar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genelda Alfred  |  Expérience générale 
Évaluation :
2

My unit was broken into and I had to just accept not being compensated due to someone breaking into several storage units.

ANTHONY brown  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald Dorsey  |  Expérience générale 
Évaluation :
5

Great service friendly environment

TIMOTHY LANDRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shymira Crowley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN HERNANDEZ  |  Expérience générale 
Évaluation :
1

The location and layout of this storage facility was difficult to navigate. Someone should have called me prior to indicate that there was no climate controlled sections available.

ronisha hodge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genelda Alfred  |  Premières impressions 
Évaluation :
5

Staff were great

Deborah Leblanc  |  Expérience générale 
Évaluation :
5

The gentleman that assisted me was extremely helpful.

MICHELLE PETERS  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

paul nguyen  |  Expérience générale 
Évaluation :
5

Maurice was great! I initially reserved a climate control unit thru the call center. Upon arriving to bring my things, I was informed that unit was not available. Although I couldn't get a climate control unit, Maurice worked something out to where I would be satisfied. Thank yall for all you do.

Shymira Crowley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAKASH VISWAMBHARAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica Keys  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Curd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAZIM RAZA  |  Expérience générale 
Évaluation :
5

I always use the uhaul place love the customer service

NAKEITHA HEBERT  |  Premières impressions 
Évaluation :
3

The staff was extremely friendly and helpful but when I had a problem and had to speak with the lady who was the manager she was the most disrespectful rude person I had ever met in my life. I then came across a few friends who knew the exact woman i was speaking of and refused to use the place because of her. Get rid of her and the place would be 5 stars

Tasha Leblanc  |  Premières impressions 
Évaluation :
5

The staff was very helpful and very informative thank you'll it was a great pleasure to work with you'll this is my place always.

Eddie Marshall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHALA SMITH  |  Premières impressions 
Évaluation :
3

The rates were too expensive when there’s a uhaul facility 1,6 miles with the same unit I was quoted 59,95 at this this location and the one 1,6 miles is 24.95.

Melisha Baldon  |  Expérience générale 
Évaluation :
5

Thank you so much Ms Diane and staff @ Stafford location for excellent service all this years.

ADRIAN GUZMAN  |  Expérience générale 
Évaluation :
5

D-An Smith, went above and beyond to find a space for my pontoon boat with easy access. She was extremely helpful, and I rate her service excellent. Thanks D-An, Jeff Carothers

jeff carothers  |  Expérience générale 
Évaluation :
5

The few issues that arose were resolved with quick thinking team members…. They were professional and helpful. Thanks , God Bless

pat smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ganell Lewis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eryn Paige  |  Expérience générale 
Évaluation :
5

D-Ann is great and runs a great operation.

BRUSE HICKS  |  Expérience générale 
Évaluation :
4

My only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.

Joseph Alkhoury  |  Expérience générale 
Évaluation :
5

D-An smith is awsome

Angel Martinez  |  Premières impressions 
Évaluation :
1

My rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.

ZACHARY PETITT  |  Expérience générale 
Évaluation :
5

They had great customer service and was always willing to help

Brandon Ramon Luckett  |  Expérience générale 
Évaluation :
5

GOD Bless!!

NONE KANNAMPUZHAYIL SUNIL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Garcia  |  Expérience générale 
Évaluation :
5

Every nice and helpful staff

Marvan Holmes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Williams  |  Premières impressions 
Évaluation :
5

Good place. Never had any issues in 2 years i rent here.

David Gonzlez  |  Expérience générale 
Évaluation :
5

Great job by staff. Great location for me. I will recommend. Adrian was great .

BETTY HAYES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Esquivel  |  Expérience générale 
Évaluation :
5

The lady was GRATE !

Ricky Fletcher  |  Premières impressions 
Évaluation :
5

Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.

LYNDA HILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Sebek  |  Expérience générale 
Évaluation :
3

I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.

CARLTON JORDAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond leaver  |  Expérience générale 
Évaluation :
5

D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.

Steve Lind  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA DAWKINS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Castellanos  |  Expérience générale 
Évaluation :
5

Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leak

Saritha Cooper  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rasheeda Golden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA WHITNEY  |  Expérience générale 
Évaluation :
3

Wasn aware ghi sax facility did not prorate when moving out early part of the month

BABY RUTH BENEMON  |  Expérience générale 
Évaluation :
5

Although we had some past issues! I was very satisfied!

Cornelius Bell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD MARTINDALE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia cisneros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hansen Arnold  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW RENE HERNANDEZ  |  Expérience générale 
Évaluation :
5

A very wonderful experience and would love is this location again.

SANDI LYNN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Vegas  |  Expérience générale 
Évaluation :
5

Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workers

Maria Delacruz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ermine George  |  Expérience générale 
Évaluation :
1

II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn't . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne Anderson

YVONNE ANDERSON  |  Expérience générale 
Évaluation :
5

Love these guys! Very professional. Highly recommend them!

Skyler Hebert  |  Expérience générale 
Évaluation :
5

I appreciate the service I received, the manager was nice and accommodating.

Cheryl Worthy  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laronda Shelvin  |  Expérience générale 
Évaluation :
3

Prices are too high

HAROLD DURMON  |  Expérience générale 
Évaluation :
5

Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought around

BABY RUTH BENEMON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pearl Davis  |  Online Move In 
Évaluation :
4

Hope was very helpful.

James Stokes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDI LYNN  |  Premières impressions 
Évaluation :
5

Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!

Jennifer Liu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERICA BRYAN  |  Premières impressions 
Évaluation :
5

Awesome ppl and great customer service

CURTIS MOURNING  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kandace Turner  |  Expérience générale 
Évaluation :
5

Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!

Hasan Ahmed  |  Premières impressions 
Évaluation :
5

Thanks to d an Very nice costumer service , the best .

Alberto Jose Findlay Rojas  |  Expérience générale 
Évaluation :
5

Is very convenient and helpful

danny montemayor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON SCHRAG  |  Expérience générale 
Évaluation :
1

Very upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don't know what happened to any of my items at this point. It's been months and I'm still waiting on that call

LESLEY CHRISTMAS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos Vegas  |  Premières impressions 
Évaluation :
5

I had a good experience with this facility. I would recommend it .

Valerie Cleggett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Lewis  |  Expérience générale 
Évaluation :
1

My card was charge twice and still no resolution

Claudia Cardenas  |  Premières impressions 
Évaluation :
5

Customer service was over the top. Definitely love this location

CURTIS MOURNING  |  Premières impressions 
Évaluation :
5

The person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Merci encore.

Bonita Wray  |  Premières impressions 
Évaluation :
5

Great storage facility and the manager Deann really knows her stuff!

MARY STEWART  |  Expérience générale 
Évaluation :
1

I have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look "suspect." My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporate

Khalidah Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lusious Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Black  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Williams  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Airica Briones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Powell  |  Premières impressions 
Évaluation :
4

Hope was amazing!

Benjamin Houpe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Santos  |  Expérience générale 
Évaluation :
5

D An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce Smith

Bruce Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pace Hyatt  |  Premières impressions 
Évaluation :
5

D Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!

MARY STEWART  |  Premières impressions 
Évaluation :
5

D-An was very helpful

Miguel Leal  |  Premières impressions 
Évaluation :
5

All good. Just what I needed.

ROBERT WHITTIER  |  Expérience générale 
Évaluation :
5

Great job no problem with my storage time

Gerald Shanks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL BURNETT  |  Expérience générale 
Évaluation :
5

D-An is wonderful!

Javier Santos  |  Premières impressions 
Évaluation :
5

Miss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.

Anthony Mathis  |  Expérience générale 
Évaluation :
5

Staff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.

Elaine Franco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff carothers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY DAVIS  |  Premières impressions 
Évaluation :
5

I manger was awesome!

Laronda Shelvin  |  Premières impressions 
Évaluation :
5

Staff Went over and above expectations and helping me

ROBERT WHITTIER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE DAVIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica Keys  |  Expérience générale 
Évaluation :
5

D-Ann was excellent

Aaron Dean  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl Spears  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilisa Thorpe  |  Expérience générale 
Évaluation :
3

Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .

Mary Ellen Ulloa  |  Online Move In 
Évaluation :
5

Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you All

DELCINA MCBRIDE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ranessa davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john hulse  |  Premières impressions 
Évaluation :
5

We loved the service that was given to us. The staff was very helpful and kind.

fage foster  |  Expérience générale 
Évaluation :
5

D'An is great.

Barbara Blough  |  Expérience générale 
Évaluation :
5

Been using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and again

SHARONDA ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda Ruiz  |  Premières impressions 
Évaluation :
5

DeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!

ROBIN JACOB  |  Premières impressions 
Évaluation :
5

D-An was very helpful and accommodating. I would definitely store my items here again in the future.

JOSHUA VASSELL  |  Expérience générale 
Évaluation :
3

Need more camera

Michael Byrd  |  Expérience générale 
Évaluation :
5

Deann was very nice she was very professional help me out when my house flooded.

Barbara Blough  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Drake  |  Expérience générale 
Évaluation :
5

Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Merci.

Cassie Schmitt  |  Premières impressions 
Évaluation :
5

D_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.

bertrand loil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stafford Ice Houst  |  Premières impressions 
Évaluation :
5

I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too !!

david Joseph  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LEONARD  |  Premières impressions 
Évaluation :
2

It wasn't a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.

Anthony Armstrong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Simpson  |  Expérience générale 
Évaluation :
2

The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV's, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.

Patricia Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Mae Jacobs  |  Expérience générale 
Évaluation :
5

Samantha did outstanding job throughout the process.

BRUSE HICKS  |  Premières impressions 
Évaluation :
5

No Hassles!

ANTHONY IBRAHIM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN ANDERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nena Blue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Williams  |  Premières impressions 
Évaluation :
5

Keep up the good work!!

william bostic  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacquelyn Smith  |  Expérience générale 
Évaluation :
5

I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D'an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.

Trish Glover  |  Expérience générale 
Évaluation :
5

The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.

Sherita Starling  |  Premières impressions 
Évaluation :
1

You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.

Troy Howard  |  Expérience générale 
Évaluation :
3

We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !

Randy Lacount  |  Expérience générale 
Évaluation :
5

Uhaul runs a very good operation. Glad I selected them for my move.

Ted Cole  |  Expérience générale 
Évaluation :
5

Excellent customer service Quick and easy process

Terrie Beeman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius Celestin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfreda Russell-tarrant  |  Expérience générale 
Évaluation :
5

Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.

JASON BROWN  |  Premières impressions 
Évaluation :
5

Friendly and helpful.

Nancy Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Barthel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy carter  |  Expérience générale 
Évaluation :
5

Moving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!

Dolly Thomas  |  Premières impressions 
Évaluation :
5

The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.

Ted Cole  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard Clemons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose torres  |  Expérience générale 
Évaluation :
5

People who care about people Your staff at u-haul are amazing Thank you for hiring people like that

Nicky Mitlo  |  Premières impressions 
Évaluation :
5

Well run facility with good employees. Also the moving company that is used there is excellent.

Tim Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trung Vo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Stewart  |  Expérience générale 
Évaluation :
5

Staff very attentive and helpful to the needs and questions of the customer.

James Hughey  |  Expérience générale 
Évaluation :
5

D ANN WAS VERY HELPFUL AND POLITE.

Kenneth Snyder  |  Expérience générale 
Évaluation :
5

The manger Ms.. Deanndra was a super nice lady always with a smile always enjoy having conversations with her. Her staff was as well very nice . Merci

TERESA ESPINOZA  |  Expérience générale 
Évaluation :
5

The manager was very helpful.

Daniel Grant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Horst  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william bostic  |  Premières impressions 
Évaluation :
5

Deann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional

Leah Starks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen McAvoy  |  Expérience générale 
Évaluation :
4

Great experience and staff.

Trung Vo  |  Premières impressions 
Évaluation :
5

I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.

Stuart Porteous  |  Expérience générale 
Évaluation :
5

Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you

Thomas Marciano  |  Premières impressions 
Évaluation :
5

Always thorough and professional. Enjoyed doing business

Linda Kell  |  Expérience générale 
Évaluation :
5

Can't say enough good things about them .. A great place to have your storage Thanks, Broussards

Paul Broussard  |  Expérience générale 
Évaluation :
5

The staff were very friendly and professional. Thank you, D-an and Jessica.

Robert bedural  |  Premières impressions 
Évaluation :
5

She was very nice and helpful and kindhearted

armani ellis  |  Premières impressions 
Évaluation :
5

I was very pleased

Rodney Charles  |  Expérience générale 
Évaluation :
5

The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.

Carol Echols  |  Premières impressions 
Évaluation :
5

Aucun

SAMUEL LAMPKINS  |  Expérience générale 
Évaluation :
5

I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.

ANA RIVERA  |  Expérience générale 
Évaluation :
1

Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.

Darren Woods  |  Expérience générale 
Évaluation :
5

We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!

Kristen Manz  |  Expérience générale 
Évaluation :
5

This was a much better storage facility than the first place we used

Donna Wright  |  Expérience générale 
Évaluation :
5

Always greeted with professional, friendly and efficient service

Mashawna Lewis  |  Expérience générale 
Évaluation :
5

Friendly Staff. Clean Unit.

Valerie Cleggett  |  Premières impressions 
Évaluation :
1

I asked the manger D'Ann for 4 more days a week before due. Closing was delayed,so the tile man didn't have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS

Sharese Jackson  |  Expérience générale 
Évaluation :
5

Great people .

Carl Mulle  |  Premières impressions 
Évaluation :
5

Everyone was very helpul

Una Espinal  |  Premières impressions 
Évaluation :
5

My experience was fantastic. The staff was super friendly!

chanell mcdonald  |  Premières impressions 
Évaluation :
5

Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.

Bozie Glass  |  Premières impressions 
Évaluation :
5

They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.

Kristen Manz  |  Premières impressions 
Évaluation :
5

Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service

CHRISTINE ANDERSON  |  Expérience générale 
Évaluation :
5

The staff is very friendly and very helpful. I'll be going back to them if I need storage or rentals again.

Anonett Fitzsimmons  |  Expérience générale 
Évaluation :
5

Employee very knowledgeable and helpful.

michael white  |  Premières impressions 
Évaluation :
5

The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.

Bonnie Hemingway  |  Expérience générale 
Évaluation :
5

N/a

MARCUS FRANKLIN  |  Premières impressions 
Évaluation :
5

Very nice facility. Clean lot, clean bathroom, etc.

Kenneth Nalepa  |  Expérience générale 
Évaluation :
5

The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.

Steven Rittmann  |  Premières impressions 
Évaluation :
4

Great service, convenient, easy to work with

Cynthia Nickerson  |  Expérience générale 
Évaluation :
5

Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful

Anthony Mathis  |  Expérience générale 
Évaluation :
4

Very good experience with Uhaul on both ends of my move.

Kevin Watson  |  Expérience générale 
Évaluation :
5

Lady D and staff were so helpful .i would return.and refer others

Akisha Dalton  |  Expérience générale 
Évaluation :
5

N.D.

Kirstin ONeal  |  Premières impressions 
Évaluation :
3

Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.

Sarah Deards  |  Expérience générale 
Évaluation :
5

The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.

RUTHIE YORK  |  Expérience générale 
Évaluation :
5

Good people working there.

Larry Pink  |  Expérience générale 
Évaluation :
5

D-An is fantastic, incredibly helpful, and a pleasure to work with!

Ingrid Haugaard  |  Premières impressions 
Évaluation :
5

Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Merci.

Inez PETERSON  |  Premières impressions 
Évaluation :
5

D-An is my IT

Brenda Vaughn  |  Premières impressions 
Évaluation :
5

.

DOUG FINLEY  |  Premières impressions 
Évaluation :
5

The manager and staff were always friendly and helpful.

David Posado  |  Expérience générale 
Évaluation :
5

Very professional and helpful, I probably will be using this location for as long as I need . ..

Martin Ellis  |  Premières impressions 
Évaluation :
5

I enjoyed you while I was, a customer. You are great. God bless

Rodderick Sessum  |  Expérience générale 
Évaluation :
5

Very accommodating

EBONI DITIMUS  |  Expérience générale 
Évaluation :
4

Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations

Tina Childers  |  Réservation 
Évaluation :
4

na

MAURICE SMITH  |  Expérience générale 
Évaluation :
2

It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn't able to use UHaul, and it turned into an argument.

Carlos Powell  |  Expérience générale 
Évaluation :
5

friendly service

C E Hilliard  |  Expérience générale 
Évaluation :
5

Ms. De Ann and Staff are a great team... always willing to assist

Willard Morris  |  Expérience générale 
Évaluation :
5

D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!

Kevin Jones  |  Expérience générale 
Évaluation :
5

Merci!

Hattie Michelle Cooper  |  Réservation 
Évaluation :
5

Ms Ann Smith was very helpful and provided great customer service

Jermaine Clark  |  Expérience générale 
Évaluation :
1

Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.

Robert Medina  |  Réservation 
Évaluation :
5

Never had any issues with this facility.

Raquel Hatch  |  Expérience générale 
Évaluation :
5

Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful

Rudolph Para  |  Expérience générale 
Évaluation :
5

This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT

Cindi Humphrey  |  Expérience générale 
Évaluation :
5

Nice facility. Friendly and helpful staff.

JAN LEE  |  Expérience générale 
Évaluation :
4

Excellent emplacement!

ranessa davis  |  Expérience générale 
Évaluation :
5

Deanne was very nice and helpful.

Seble Woubshet  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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