The service was excellent today.SHERRY H.
Customer Reviews for U-Haul Moving & Storage of South Stafford
Pour nous contacter
Stafford, TX 77477
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEVEN T.
Le client n'a pas laissé de commentaire.Carlos V. | Expérience générale
Turn in location was in poor condition and did not close my contract for three days after turn in. The Turn in location also had no employees who spoke english for 45 minutes after my arrival to make sure there were no problems with the turn in. As a result of this I missed my flight out of the country and had to reschedule to leave the next day. This has caused me a lot of problems because I had set up a pick up from the airport that had to be canceled and I had to make entirely new arrangements. I'd have legal grounds to sue the dealer to recoup my expenses lost due to having to reschedule my flight. Please train dealers to do better.PAUL M.
Excellent service in Stafford, helped me when I didn't know what I was doing. Would definitely recommend!JONATHAN M.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.GWENDOLYN R.
Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workersMaria D. | Expérience générale
Le client n'a pas laissé de commentaire.WIlliam P.
The van had a tire indicator light on. I did not notice any problems while driving, but became VERY motion sick which never happens to me. I don't know if the two are related. I absolutely HATE your self service software. After driving all day, being motion sick I did not need to deal with the hassle of messing with your software. The system logged my out so I had to start over, and it was very frustrating after reporting mileage, cleanliness, gas level etc. to then have to take pictures and submit them. I understand why you request it, but you should come up with a better process. I was very irritated and I will definitely let people know what an unpleasant experience it was to check the vehicle in with your software.JONI J.
Le client n'a pas laissé de commentaire.Kenneth P.
So far it is perfectPATRICIA G.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.Ermine G. | Expérience générale
Great customer service from the beginning and the return of the vanâ€¦LEE P.
The truck had been driven up front me and was ready when I arrived. D-Ann Smith was on top of the situation and an excellent job. She is a professional!THOMAS O.
This location has just awesome people there to help you they smile and are so nice professional and friendly. Just great people who work there from the manager t new hireesPATRICIA G.
Le client n'a pas laissé de commentaire.Jesse L.
After I returned the truck, I was told that I would receive a refund of 30 $and an email verifying return of truck and return would be sent to me. Did not happen. Called multiple times and unable to get through. Just called and I have been on hold for more than 15 mins at this time. Crappy service!!!!!!!CECILE WYNTER A.
Le client n'a pas laissé de commentaire.Diane G.
Bryan and the gentleman who helped me return my truck was amazing. I didn't get his name but I know he's new. He was working along side Bryan Tuesday around 4:30 pm. He is Very polite and knowledgeable of the entire transaction. He walked me through everything. I did have an issue with billing and Bryan fixed it in no time. He's extremely polite as well. Not to mention very professional!Kayleen B.
II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn't . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne AndersonYVONNE A. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN W.
Not sure why I had to provide multiple secondary contacts for my rental this time; including my employer information. I've rented from here multiple times before with no late returns or damages. They didn't even look at the van before I left (which I was told they would do).Lari B.
Le client n'a pas laissé de commentaire.Andrew G.
Love these guys! Very professional. Highly recommend them!Skyler H. | Expérience générale
I appreciate the service I received, the manager was nice and accommodating.Cheryl W. | Premières impressions
1 $/mile is insane. You guys drinking crazy juice?GENE H.
Ms. D-An was ABSOLUTELY amazing and assisted me through the entire process. I had so much anxiety moving my business and she made it so easy for me. Thank you so much!!!LYDIA E.
Le client n'a pas laissé de commentaire.Laronda S. | Expérience générale
Folks on-site very friendly and active.James O.
Le client n'a pas laissé de commentaire.Jacquelyn T.
Le client n'a pas laissé de commentaire.Oziel G.
Keep doing what your doing. This location is running just fine and the employee that helped knew exactly what to do and had me in and out with the truck I needed in a flash. Very please with the service at this location. My return went just as smooth as when I picked up the truck. Thank you to everyone involved.GUSTAVO G.
Great service.HAMPTON H.
Le client n'a pas laissé de commentaire.Thomas R.
I booked a reservation for 5pm. God is so good they let me get the truck for 4pm. I was going to get my wife a bike and needed a truck right away. It was perfect. I Highly recommend this location awesome service.Tarvaras B.
Prices are too highHAROLD D. | Expérience générale
Desk attendant was very personal and helpful since this was my first time renting a dollylinda D.
Their new employees didn't have the truck clean at all, and made me wait 35 minutes after I arrived to get the truck with a reservation online! . Then the girl told me to get it. It was bumper to bumper to the one in front and in back. I told her no. I hope to never go to that location again. Dee, the manager, works hard but her new employees need serious training.Keri R.
just one agent and many customers were waiting for. No time to show the truck, and I have to check one by one among many trucks to figure out which truck was for me in heavy raining. In addition, the truck parked very tight in space, I have to spend more than 5-10 min, finally get the truck out from the truck queue. The service is very bad, it supposed to call me or leave the message before I pick up the truck. But nothing happens, I have to call and figure out the truck. No way to use again.GUIJIN L.
Good serviceJimmy C.
Le client n'a pas laissé de commentaire.DESIREE B.
Honor the price quotedBARBARA S.
Completely satisfied, everything was super easy!TAEGIRE A.
Le client n'a pas laissé de commentaire.UZMA N.
Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought aroundBABY RUTH B. | Premières impressions
D na did a great job and got me what i needed and had good knowledge of other available optionsJUSTIN L.
Le client n'a pas laissé de commentaire.Chung-Yin C.
Le client n'a pas laissé de commentaire.Norman P.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Pearl D. | Online Move In
We were really in a pinch when we had to move out of the Marriott and our storage unit to an apartment, and there were no trucks available anywhere in town. Ms. D' had a little magic trick up her sleeve for emergencies and worked out an option that saved my family. She is amazing and managing inventory and customer service. We're in debt to her. Thanks SO MUCH.JEFFERY L.
Le client n'a pas laissé de commentaire.JEFFERY C.
Le client n'a pas laissé de commentaire.STEVEN W.
Le client n'a pas laissé de commentaire.Maurice J.
Above average customer care, friendly and make you feel welcomeRobert M.
they switched my reservation to new location at last minute because location i booked didn't have a uhaul although i booked it. i paid for furniture 4wheel dolly and it wasn't in my truck so i had to go back over there to retrieve it and once i got there they didn't have it. it was only a regular two wheel dolly waste of my time and milesalexis G.
Le client n'a pas laissé de commentaire.SIDNEE B.
Le client n'a pas laissé de commentaire.VINCENT W.
I can't remember the lady name thats there but I believe that she is the manager she's there. Caucasian lady blonde hair is how I can describe her. Every single time I go there she is such a sweetheart I am always greeted with punctuality courteous and a caring heart to my situation she is always a blessing when I walk into that location. She is the reason why I keep going back there.FANZETTA B.
Luke was awesome with assisting me with vehicle inspection/return. "D" was also great with helping me make reservations for upcoming rental.RICHARD M.
Le client n'a pas laissé de commentaire.JERICA B.
Hope was very helpful.James S. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.SANDI L. | Premières impressions
Staff were very friendly. Even though the location was EXTREMELY busy the staff were able to perform BETTER THAN WELL. Complements to all.Raymond C.
Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.JERICA B. | Premières impressions
Le client n'a pas laissé de commentaire.Dejan D.
Diane Smith is the bestINDER A.
Le client n'a pas laissé de commentaire.ADRIAN C.
Le client n'a pas laissé de commentaire.JESSICA C.
Le client n'a pas laissé de commentaire.DEVIN D.
Awesome experience. Technology based rental makes it easy and painless.Noble D.
Awesome ppl and great customer serviceCURTIS M. | Expérience générale
Le client n'a pas laissé de commentaire.Kandace T. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELIA P.
The pick up was great.Â Although the pick up address and directions from your website are wrong by 1/4 mile.Â I was asked to pick a drop off site which I did.Â Only to find out they dont accept trailers.Â Then the attendant directed me to another location.Â They didntÂ accept trailers at that time, and I was directed to another location. After my frustration was palpable I was allowed to leave the trailer there.Â Rating 1 out of whatever numerator.Â Other the pick up the rest was terrible. I will not use uhaul in the future.Â Hide quoted textJose R.
Le client n'a pas laissé de commentaire.Carlos J.
Had trouble connecting w/ the app. Turned out it needed updating. App should take you to pending update. Location as very small parking area. Need better signage. Otherwise good experience.Ronnie R.
Le client n'a pas laissé de commentaire.CALEB A.
Le client n'a pas laissé de commentaire.MARK Y.
Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!kalancia r. | Premières impressions
The location was very busy when I arrived and the associate at the desk was very efficient and got everyone through quickly, processed and out the door in a timely manner.. Dropping off was very quick and easy too, and all the staff I met there were friendly.RAY A L.
Le client n'a pas laissé de commentaire.Russell H.
Le client n'a pas laissé de commentaire.Andrea M.
Le client n'a pas laissé de commentaire.De Jan D.
Horrible experience. Inexperienced employees. On 7/20/21 when talked to Miss. Tifney at 2 0,5 pm told that I can return at 203 present street.office gave wrong informations made to make two returns of vehicles. Cost lot of time and anxiety. You may reimburse me for the sufferings and time.SAMUEL C.
Service was extremely slow. Girl at check out had an attitude.Salini C.
RienDella Mae J.
Everyone there very helpful both hooking up and returning!Roy L.
need more helpMICKIE P.
Thanks to d an Very nice costumer service , the best .Alberto Jose F. | Expérience générale
Le client n'a pas laissé de commentaire.Damon B.
Over charged for unit. This location held 175 $holding fee from my credit charge with an additional 90 $fee for the rental.Kim J.
This location over book their trucks. They don't offer 24 hour rentel.JACKIE G.
Is very convenient and helpfuldanny m. | Expérience générale
Very unfriendly lady. She talked like she was doing me a favor for coming to pay for a service. She was not customer centric...I wouldn't come back to that location or I might just look for another provider next time.OLATUNJI O.
I've used this service here once before and, as usual,, everything went very smoothly. Customer service was very friendly, helpful and accommodating.TONI H.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.RIZA U.
Le client n'a pas laissé de commentaire.JASON S. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES B.
Fantastic job, thank you allGABRIEL V.
Very upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don't know what happened to any of my items at this point. It's been months and I'm still waiting on that callLESLEY C. | Expérience générale
Le client n'a pas laissé de commentaire.Sebastian S.
Le client n'a pas laissé de commentaire.Carlos V. | Premières impressions
Still waiting on my emailed receipt!Theodore G.
I had a good experience with this facility. I would recommend it .Valerie C. | Expérience générale
Le client n'a pas laissé de commentaire.Ian L. | Expérience générale
De-Ann went out of her way to make sure that a problem rental was resolved. She took ownership of our concerns and went above and beyond. 1st class customer service!GERALD G.
Le client n'a pas laissé de commentaire.SANDRA S.
Le client n'a pas laissé de commentaire.WILSON B.
Le client n'a pas laissé de commentaire.TRACY H.
Le client n'a pas laissé de commentaire.IRVIN C.
Give customers written copies of their contractJACKIE G.
Le client n'a pas laissé de commentaire.HARVEY B.
Le client n'a pas laissé de commentaire.JACQUELINE J.
Le client n'a pas laissé de commentaire.MEAGAN R.
all goodALISSA L.
Customer Service is Poor. Location closed at 8pm. Door was still open when I walked in at 8:02pm. Came in to return my rental. Immediately they say we close mam. Use the after hour link to return your vehicle. Ask if they could just check me out & they said No Mam. We closed. We ready to go home. Walk outside tried to use the link they provided. Needed some assistance went back inside & ask if they could assist me on this matter. Again no mam. I'm ready to go home. I've been here since 5am. Wow! Don't care about your customers obviously. So customer service here is Poor! Everybody is not internet friendly. Some rather just personally be check out with an employee.ASHLEIGH S.
My card was charge twice and still no resolutionClaudia C. | Premières impressions
Customer service was over the top. Definitely love this locationCURTIS M. | Premières impressions
The person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Merci encore.Bonita W. | Premières impressions
Great storage facility and the manager Deann really knows her stuff!MARY S. | Expérience générale
I have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look "suspect." My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporateKhalidah L. | Expérience générale
Le client n'a pas laissé de commentaire.Lusious J. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa B. | Premières impressions
Le client n'a pas laissé de commentaire.Robin W. | Expérience générale
Le client n'a pas laissé de commentaire.Airica B. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos P. | Premières impressions
Hope was amazing!Benjamin H. | Premières impressions
Le client n'a pas laissé de commentaire.Javier S. | Expérience générale
D An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce SmithBruce S. | Expérience générale
Le client n'a pas laissé de commentaire.Pace H. | Premières impressions
D Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!MARY S. | Premières impressions
D-An was very helpfulMiguel L. | Premières impressions
All good. Just what I needed.ROBERT W. | Expérience générale
Great job no problem with my storage timeGerald S. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
D-An is wonderful!Javier S. | Premières impressions
Miss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.Anthony M. | Expérience générale
Staff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.Elaine F. | Premières impressions
Le client n'a pas laissé de commentaire.jeff c. | Premières impressions
Le client n'a pas laissé de commentaire.ADRIAN R. | Expérience générale
Le client n'a pas laissé de commentaire.STACY D. | Premières impressions
I manger was awesome!Laronda S. | Premières impressions
Staff Went over and above expectations and helping meROBERT W. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHANIE D. | Expérience générale
Le client n'a pas laissé de commentaire.Tamica K. | Expérience générale
D-Ann was excellentAaron D. | Premières impressions
Le client n'a pas laissé de commentaire.Darryl S. | Expérience générale
Le client n'a pas laissé de commentaire.Vilisa T. | Expérience générale
Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .Mary Ellen U. | Online Move In
Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you AllDELCINA M. | Premières impressions
Le client n'a pas laissé de commentaire.ranessa d. | Premières impressions
Le client n'a pas laissé de commentaire.john h. | Premières impressions
We loved the service that was given to us. The staff was very helpful and kind.fage f. | Expérience générale
D'An is great.Barbara B. | Expérience générale
Been using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and againSHARONDA R. | Expérience générale
Le client n'a pas laissé de commentaire.Belinda R. | Premières impressions
DeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!ROBIN J. | Premières impressions
D-An was very helpful and accommodating. I would definitely store my items here again in the future.JOSHUA V. | Expérience générale
Need more cameraMichael B. | Expérience générale
Deann was very nice she was very professional help me out when my house flooded.Barbara B. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa D. | Expérience générale
Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Merci.Cassie S. | Premières impressions
D_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.bertrand l. | Expérience générale
Le client n'a pas laissé de commentaire.Stafford I. | Premières impressions
I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too !!david J. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES L. | Premières impressions
It wasn't a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.Anthony A. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle S. | Expérience générale
The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV's, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.Patricia J. | Expérience générale
Le client n'a pas laissé de commentaire.Della Mae J. | Expérience générale
Samantha did outstanding job throughout the process.BRUSE H. | Premières impressions
No Hassles!ANTHONY I. | Expérience générale
Le client n'a pas laissé de commentaire.CAROLYN A. | Expérience générale
Le client n'a pas laissé de commentaire.Nena B. | Expérience générale
Le client n'a pas laissé de commentaire.Robin W. | Premières impressions
Keep up the good work!!william b. | Expérience générale
Le client n'a pas laissé de commentaire.Jacquelyn S. | Expérience générale
I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D'an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.Trish G. | Expérience générale
The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.Sherita S. | Premières impressions
You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.Troy H. | Expérience générale
We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !Randy L. | Expérience générale
Uhaul runs a very good operation. Glad I selected them for my move.Ted C. | Expérience générale
Excellent customer service Quick and easy processTerrie B. | Premières impressions
Le client n'a pas laissé de commentaire.Darius C. | Premières impressions
Le client n'a pas laissé de commentaire.Alfreda R. | Expérience générale
Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.JASON B. | Premières impressions
The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.Ted C. | Premières impressions
People who care about people Your staff at u-haul are amazing Thank you for hiring people like thatNicky M. | Premières impressions
The manager was very helpful.Daniel G. | Premières impressions
Le client n'a pas laissé de commentaire.william b. | Premières impressions
Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help youThomas M. | Premières impressions
Friendly Staff. Clean Unit.Valerie C. | Premières impressions
N/aMARCUS F. | Premières impressions
Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Merci.Inez P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!