Évaluations des clients U-Haul Moving & Storage of South Streamwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Streamwood

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Edward F. le

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Le client n'a pas laissé de commentaire.

charles n. le

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Le client n'a pas laissé de commentaire.

LINDA K. le

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The best people!!!

Marie A. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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Returning directions online could be streamlined. Had trouble with u-haul accepting sent verification pictures from phone.

Pamela M. le

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Le client n'a pas laissé de commentaire.

Aaron T. le

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Le client n'a pas laissé de commentaire.

ELIESER D. le

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Thanks for your accommodation, I would recommend your location to my friends and I will be back.

Jose O. le

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Keep up the same service

lily p. le

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The Manager at this location was excellent, very helpful and pleasant .

Munauwar A. le

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It was horrible experience. U-Hal App iand web s literally waste APP. Customer care is of no use, when you call your call will never pick up. I was on hold for more than an hour and then I dropped as no one answered ??. Picked did not work through App then Jerry store associate came from home to help me. I waited for my truck for approx. 3 hours. Even return did not work when I tried to return at 2:30 AM in the morning. Think what I could have down in the night. I had to come again at 8 AM when Jerry came in office. My booking in the App was showing at 1 January 2019 ?? and when Jerry tried it says 1 January 1751. It was not accepting payment. I will never use this app. I am not sure if I got payed correctly also

Dennis C. le

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Nice friendly staff.

kera M. le

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The job that was done was the worst carpet cleaning I have ever experienced with Stanley steamer. To the point that I had to go out and rent a carpet cleaning machine to redue the job. I will never use Stanley steamer again nor will I recommend them to ANYONE! I payed 222.00 dollars for alittle water and a name

Ronald K. le

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Le client n'a pas laissé de commentaire.

Justin A. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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Le client n'a pas laissé de commentaire.

Egor S. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Terry B. le

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I was very unhappy because I was charged for gas when I put the truck back exactly where it was. I trusted the guy was going to be honest because he asked me to give him the keys because it was very busy. And he told me he was going to to refund me the money on my account. I have never been changed $100 for a deposit. I have used uhual alot in the past. But not sure after this experience. I will be giving a bad review on every sight I can. It's very dishonest to do business like this.

John S. le

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Excellent customer service and rental experience! Very helpful and friendly, made for a great experience.

Steve S. le

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Le client n'a pas laissé de commentaire.

ariel g. le

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There is an employee at this location named Jerry,this man is great and always polite. I've been to other locations and even the manager (such as in Hoffman Estates) are very rude and disrespectful so now if wat I need is not available at Jerry's location I'll wait until its available there. Thanx Jerry,u-haul should give you a raise.??

Antonio B. le

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I waited there for over a half hour for a truck, one worker, and everyone had to verify the secondary number and by the time i got to the front i already heard the same speech four times, theres gotta be a better more efficient way to do this! Im definitely not going through uhaul next time

Matthew S. le

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Le client n'a pas laissé de commentaire.

Cara S. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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The location is easy to miss driving by, and you cannot enter the facility heading westbound on Lake St. Otherwise. top notch!

Brandy L. le

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Le client n'a pas laissé de commentaire.

David s. le

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extremely helpful with reservation and packing materials. extremely helpful when I returned the vehicle. will recommend this facility often.

Siddesh B. le

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Le client n'a pas laissé de commentaire.

Justo N. le

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Very helpful staff, I will return.

Jason D. le

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Best U-Haul experience I have had to date and I have been around the block once or twice (moving!). Jerry was a delight and the process was super painfree and Jerry was down when we needed a bit more time. I just have too much shinola to move around!

Christopher D. le

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Le client n'a pas laissé de commentaire.

EMILY W. le

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This was the best pick up I've had with the three times I've rented a U-Haul. Super great customer service and kind employees.

haren r. le

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Opportunities for overall improvement on the Customer Service Area

Mike Z. le

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We were very happy we rented with U-Haul. They gave us a brand new vehicle for our move. Very clean.

Elaine E. le

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Le client n'a pas laissé de commentaire.

Mohit P. le

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Le client n'a pas laissé de commentaire.

Pico M. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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Le client n'a pas laissé de commentaire.

LOREN S. le

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Access to facility is limited.

Laura S. le

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Le client n'a pas laissé de commentaire.

nancy h. le

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Le client n'a pas laissé de commentaire.

NATHANIEL S. le

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Le client n'a pas laissé de commentaire.

Laura S. le

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Le client n'a pas laissé de commentaire.

Robert l. le

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Jerry was great to work with. He helped me out when I was in a jam and I appreciate it greatly. Will be back for sure when my son graduates college also.

Ed F. le

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Left my ipass in the rental. Jerry was very helpful in the recovery. Thanks Jerry ??

Kelvin T. le

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Customer service was great. Kevin and Jerry were super friendly and informational.

Timothy W. le

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awesome employee's

Aldric L. le

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Le client n'a pas laissé de commentaire.

james r. le

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It was not made clear to me that there would be a mileage fee in addition to the rate that was quoted to me over the phone. I could have borrowed my brothers truck for free. For the sake of saving time and convenience for my brother I went with U-Haul. When I saw the rate I was being charged it was too late to change my plans. The helper I had coming with me took off work to help me. Changing things would be extremely awkward. Using U Haul was in no way cost effective. The mileage fee should have been made clear beforehand. It definitely was not.

Sean G. le

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Very friendly team and helpful. Highly recommend the place.

Joe S. le

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I have already planned my next move with uhaul. PLEASE don't change a thing. I have recommended them to friends moving next month. . great people, great service.

Jennifer P. le

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Le client n'a pas laissé de commentaire.

Karen P. le

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always had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!

Dennis C. le

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Great service. Very professional

Dennis C. le

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Le client n'a pas laissé de commentaire.

carla k. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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Just dropped the truck off early, these guys were nice and friendly, thanks.

margav j. le

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Le client n'a pas laissé de commentaire.

William G. le

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Very slow check in / only one guy (Kevin) who tried very, very hard to keep it moving. I used online check in and waited behind people who did not. Mine went fast and theirs did not - wish their was an express line!

Preston C. le

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Making the reservation over the phone was very good! I had to make two calls and both times the representatives were very professional and had great customer service. The location where we picked up the truck was understaffed and we had to wait 45 min. even so, the person there did his absolute best and was professional and courteous. In my opinion I feel he dealt with a stressful situation and did his best. I also loved the e-mail and text notifications! Overall I would say our experience was excellent and we would definitely use U-Haul again.

Teresa G. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

JANET B. le

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Le client n'a pas laissé de commentaire.

Nadine A. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Everything was detailed and explained. Customer service was professional and friendly. Overall excellent experience.

Dennis C. le

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Le client n'a pas laissé de commentaire.

Pradip M. le

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excellent customer service

joe r. le

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As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!

Paul O. le

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Great customer service. Very friendly staff. Everything was ready for me.

Livia L. le

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Le client n'a pas laissé de commentaire.

Andrew J. le

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Le client n'a pas laissé de commentaire.

Allen N. le

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It was my first time renting at U Haul and I had a very upseting experience. I reserved the truck at a Schaumburg location on Estes Rd, for convenience of the location. The truck was available when I reserved it and when I went to pick it up , they said they didn’t have any. I was late for my appt in Chicago . They sent me to a location that was 15 min away!!! This is unacceptable. We were not the only ones they sent to a different location. The people in streamwood were nice and provided good service but the one in Schaumburg, not sure what they were doing. Remove the truck feom the website if you don’t have it!!!

Joanne S. le

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Very nice and professional. Great experience. The staff worked quickly to get us on our way. Highly recommended!

Stephanie S. le

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Le client n'a pas laissé de commentaire.

barbra p. le

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Final invoice sent - however unable to view or download - requested they re-send

Johng B. le

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Offer "how to back up a long trailer into its parking place using a rather long pickup truck" class.

daniel l. le

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Rented Tow Dolly because i was told it had hydraulic Brakes, WRONG,,, They Claimed my information was input Wrong and they had to cancel reservation and redo entire Contract, then they had to Redo the contract 3times before they got that right ???? TOOK 1 Hour and 5 minutes before they finished !!!! Very Disappointing !!

Joe S. le

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Le client n'a pas laissé de commentaire.

darrian h. le

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It was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.

john g. le

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I would recommend this U-Haul Storage to everybody customer service was good friendly people

Michael G. le

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Clean and professional.