Customer Reviews for U-Haul Moving & Storage of South Streamwood

831 évaluations

529 E Lake St   Streamwood, IL 60107
(can only enter from lake street eastbound)

(630) 483-0608

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 483-0608

529 E Lake St
Streamwood, IL 60107
(can only enter from lake street eastbound)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REUBEN A. 
Évaluation :
5

Jerry was very professional and got me set up with my unit quickly.

Daniel L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Great people and easy to work with

JOHN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAVIS S. 
Évaluation :
1

Customer service rep named Kevin was very rude. He was rude to other customers in line around me. He would lean out the door and scream in a hostile manner at all the customers waiting in line. Everyone in line were waiting patiently and followed directions. He never apologized for the long wait. I showed up at 9am to pick up the van, which is the time I reserved and that is the time they open on a Sunday. There were 4 people ahead of me in the line. I waited in line for almost an hour. The rep told me that i would have to bring it back by 12 pm, even though I had a 3 hour request for use of the van, and i had been at the facility at 9 am to pick up. He said that he saw me get there at 9:15 and I can't have any extra time. This was a lie and even if i was there at 9:15- why didn't he check me out till almost 10am. He also made me give him the a number of “someone who could verify who i was” . I have never had to do that at any Uhaul rental place. My driver's license, insurance card, and credit card should be sufficient. I felt like i was being profiled because I am a Muslim man. While signing out the van I missed a phone call. When I checked the message later it shows that while I was checking the van out, the manager (Jerry) had called and said that if i didn't show in 3 minutes then they were giving the van to another customer. I was literally there on time to pick up the van. The representative was rude, behaved in a racist fashion and should not be working with the public. I do not feel safe with this person having access to my personal and financial information. I will never use Uhaul again.

MOHAMMED R. 
Évaluation :
1

Poor customer service and rude reception at the front desk. I arrived at 9:05 for my 9 am reservation and it took an hour to get my truck. On top of that, I was expected to bring it back at the original time instead of getting an extension.

CHRISTOPHER O. 
Évaluation :
5

Great. Couldn't be happier!!

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Great people, great service! Moving is chaotic as is but things become much pleasant when there is a friendly staff helping you out with unknowns. I highly recommend this location to every one for storage needs and truck rental! You won't be disappointed!!!

Mehmet A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Everything went great

Francine B. 
Évaluation :
5

Great experience

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Everybody is helpful & friendly. Will use again soon.

Diane D. 
Évaluation :
5

Jerry was awesome!

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST V. 
Évaluation :
5

Jerry and jake took good care of me

Francine B.  |  Premières impressions 
Évaluation :
5

Jerry was very friendly and helpful!

Carmen R.  |  Premières impressions 
Évaluation :
4

The location itself is nice and well kept, one of the best. Ingress and egress are challenging due to the physical location on the road and having a single lane in and out of the facility. Would really appreciate making it easier to get in and out of the facility.

KEITH B. 
Évaluation :
5

Jerry was great to work with!

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
4

They guys were really helpful and kind

Virginia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
2

When we received our van, we had to take steps and upload pictures. I am assuming that was something new due to COVID-19. I was not excepting this new change. It was very frustrating. I kept putting information which was different from the printout that we received. Come to find out I was given the wrong van. I guess that was my frustration. We returned the van after hours and there goes another frustration. The link that I received did not have a “return van”icon anywhere . So I called and a very nice lady was patient enough and helped me out.

NEREYDA A. 
Évaluation :
5

After doing some thinking, the only thought of improvement I can think of is: Make some adequate parking for customers coming in to the office area. And on site parking so a single person is able to pick up a rental vehicle and have somewhere to leave they're vehicle. At this time it takes 2 people to get one rental at pick up and again at return.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
3

Please don't talk to customers like they are stupid. You never know who you are dealing with. If you are having a bad day don't come to work your customers have nothing to do with it. If a customer is in a hurry do whatever you can to accommodate the customer. There is no need to explain to a customer what you CANNOT do for them. It should always be what you CAN do for them.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mian R.  |  Premières impressions 
Évaluation :
1

Double check your work. I made an appointment at the Streamwood location for a hitch install in Bolingbrook. I was told he made it for the same day. I drive an hour out and Bolingbrook refused to do the work because Streamwood had made the appointment for a month out, not same day. Waste of time, money, and gas.

MATTHEW Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUDASSIRUDDIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REUBEN A. 
Évaluation :
4

Aucun

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD H. 
Évaluation :
2

Person working in this area need to be change 1/ Not good as time client arrive to receive the van 2/ look like he doesn't want to work 3/ Angry with customer when client have question 4/ Intruction client how to pick the key , van very bad Uhaul need to replace this worker if U haul want to keep customers coming back

JIMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jozef M. 
Évaluation :
5

Jerry was incredibly friendly and helpful and great to talk to. Very knowledgeable too!

Jared P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI B. 
Évaluation :
5

When checking in to pick up the equipment the app asked for a picture of lease, or passport .... who has that on them at the time of pick up ?!?!? Makes no sense ! Why wasnt that requested ahead of the pick while making reservation ? ... a week before ? Horrible experience checking in. Whoever came up with this literally lacks any common sense. Took me extra 30 mins to get the check in complete. Get your stuff together Uhaul....and stop wasting everyone's time. Its not the locations issue just to clear this up. This issue is solely & directly with Uhalu management team

Lukas N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENT P. 
Évaluation :
5

Fair price, clean and secure. Staff was great. Thank you.

Kerry F.  |  Expérience générale 
Évaluation :
5

Jerry was great!! With being zero out at that!!!

LAWRENCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERT S. 
Évaluation :
5

very friendly and polite will rent from jerry every time

EDMUND C. 
Évaluation :
5

I could not have asked for a better experience- the truck was ready to go, had been cleaned up prior to my arrival, worked exactly as needed for our move, and the return process was quick and easy.

Derek C. 
Évaluation :
2

Arrogant condensending staff. Rude and cold phone support.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENZEL B. 
Évaluation :
5

Wonderful experience. This is the second time I have rented from this location. It couldn't be better.

ABEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyale W. 
Évaluation :
5

Great and friendly service, Thank you!

YEVGEN L. 
Évaluation :
5

Customer service was great and answered all my questions.

STEFAN M. 
Évaluation :
5

We used to rent moving trucks from a place down the road, Rand rental until we found out this uhaul location. Rand rental is terrible all around. You guys in the other hand are well organized and it is so simple to rent a truck from you. I will highly recommend that family and friends utilize your service.

FRANK S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARTURO R. 
Évaluation :
5

The entire transaction process was smooth and friendly. The cargo van was clean and in excellent condition. The staff, friendly, helpful and very accommodating..

CAROLYN T. 
Évaluation :
5

Very nice people

ANTHONY S. 
Évaluation :
3

This location was fine, just too far away for us when there are 2 locations much closer to us. This is due to the central reservation center, not this location which couldn't provide the size truck we needed. UHAUL has trouble providing larger trucks even though we reserved about 2 weeks prior to our move. Again, the problem is UHAUL, not this vendor.

Julian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARTLOMIEJ B. 
Évaluation :
5

I got few things wet, then I saw some wather inside, I made this report when I returned the unit

Marco T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renada B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Johnpaul M. 
Évaluation :
5

Excellent center and rep. Jerry Majewski was very helpful and fun to work with. When he determined our hitch was not working properly, I asked if he had an available cargo van....he did and gave us a great rental package. A fantastic manager to work with. Thank you, Jerry! You're the only location we rent from!

Teresa L. 
Évaluation :
5

Not much you can do! Kevin, who runs the place, is very professional, helpfull, and understanding of my situation. (being disabled 🙄)

KENNNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH E. 
Évaluation :
4

Jerry the manager was fantastic - he sent videos on how to load the van and called when we were running late. People really make the difference.

BRIAN R. 
Évaluation :
5

Good experience from start to finish

SUZZANNE B. 
Évaluation :
1

The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.

Lisa D.  |  Premières impressions 
Évaluation :
3

I tried to be efficient and check in via my phone but when it comes time to submit pictures of your DL info it kept saying memory wasnt good enough. Went into the opened office for help only to stand there and wait for 10 min clicking the walkie talkie and yelling and beeping my horn and received no help. Went looking for someone and saw him with his headphones on doing his lot check. He says where you the one clicking on the walkie talkie I said yes (by this time were back in the rental office) and he says why didn't you say anything? Dude you heard me clicking as that is what his sign literally said to click the button for service. It took me entirely too long for being the only customer there at 1030 to get help. Same technical issues when I tried to return the truck it was busy so I went again and tried to check back in and this time the website had two issues location issues and again with taking the required pictures kept saying memory low and would reroute me. The truck was clean and got the job done but would love to get back the 45 min Kevin took checking me in and out.

Carol O. 
Évaluation :
5

Everything was smooth sailing as always. I have used your location several times in 2020! Always a satisfied customer

Diana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN P. 
Évaluation :
4

A little frustrating because the dolly and moving pads were not in the truck when I picked it up before office hours via the app. Had to return later to get them.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
5

It was such a wonderful experience; same-day service that was fast and friendly. The van I rented was extremely clean and well-maintained. I couldn't have asked for anything more. I highly recommend this location!

Ann L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian V. 
Évaluation :
4

Better communication about costs.

Frank M. 
Évaluation :
5

The staff was very helpful and accommodating. All of the details were explained and made the whole experience a pleasure!

Gene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samson O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dijion D.  |  Premières impressions 
Évaluation :
5

Excellent customer service all the time. Very impressed.

ralph a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAROL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAT ERDEM O. 
Évaluation :
5

Jerry is very friendly and helpful.

Saima A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle E. 
Évaluation :
5

Aucun

NITINCHANDRA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenn b.  |  Expérience générale 
Évaluation :
5

Great rates, friendly staff and clean truck! Very happy!

CARLETTA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS R. 
Évaluation :
5

The gentleman that took care of us has excellent customer service.

RALPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mir A.  |  Premières impressions 
Évaluation :
5

I will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.

ralph a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan b.  |  Expérience générale 
Évaluation :
1

Customer service was awful. The employee called his manager because he didn't know what he was doing and the manager had such a mouth over the phone. He must have thought we couldn't hear him. We went to turn in the storage unit for a refund the same day we got it and we t told to come back two days later.

victor p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B.  |  Expérience générale 
Évaluation :
1

I moved into a unit and before I could get completely move in the unit was broken into. The facility is unprotected and the camera is only on the gate. When I had to report the problem the facility took my original call but when I tried to follow-up they kept hanging up on me. I had to get the police to contact the facility and manger to come and look. I sat around for 5 hours as they tried to find me another secure unit and now a day later I am concerned my property is not protected. I would like to be contacted immediately.

John K.  |  Premières impressions 
Évaluation :
2

Main Security gate not operating and has no intention of ever working so whole facility is not secure. Lousy plowing leaving snow in front of doors. Our locking mechanism VERY difficult to slide over even after using WD40. Had to always bring pliers. No gutters on units means you deal with walking in and out under a "waterfall" when snow is melting. Finally moved out after 20 years. Old owner was much better. UHaul not so good.

JOHN NANCY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B.  |  Premières impressions 
Évaluation :
5

Jerry was very informative and helpful. Good personality.

Mark F.  |  Premières impressions 
Évaluation :
5

The staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location

shannon h.  |  Expérience générale 
Évaluation :
5

I would recommend this facility to friends.

RANDALL K.  |  Expérience générale 
Évaluation :
5

Great job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.

Joe S.  |  Expérience générale 
Évaluation :
5

Great place

Jack B.  |  Expérience générale 
Évaluation :
5

Good friendly service.

MICHAEL N.  |  Expérience générale 
Évaluation :
5

After having terrible service at Public Storage in Elgin, I left their facility and went to U-Haul in Streamwood. Jerry was great to deal with and made the process quick and painless.

Ronald K.  |  Premières impressions 
Évaluation :
5

The best people!!!

LINDA K.  |  Expérience générale 
Évaluation :
5

Thanks for your accommodation, I would recommend your location to my friends and I will be back.

ELIESER D.  |  Expérience générale 
Évaluation :
5

Nice friendly staff.

Dennis C.  |  Expérience générale 
Évaluation :
1

always had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!

Karen P.  |  Expérience générale 
Évaluation :
5

Great service. Very professional

Dennis C.  |  Premières impressions 
Évaluation :
5

As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!

joe r.  |  Premières impressions 
Évaluation :
5

It was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.

darrian h.  |  Expérience générale 
Évaluation :
4

I would recommend this U-Haul Storage to everybody customer service was good friendly people

john g.  |  Expérience générale 
Évaluation :
5

Clean and professional.

Michael G.  |  Expérience générale 
Non reviews have been submitted for this location.

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