Customer Reviews for U-Haul Moving & Storage of South Temple

1678 évaluations

215 SW H K Dodgen Loop   Temple, TX 76502

(254) 770-3001

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(254) 770-3001

215 SW H K Dodgen Loop
Temple, TX 76502

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Outstanding management

ROBERT B. 
Évaluation :
3

The roof had a leak, and my items got wet

Vickie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mic-Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY N. 
Évaluation :
4

The staff was extremely friendly and even recommended a place to get a job

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN B. 
Évaluation :
5

The team at this location is extremely friendly and professional. Best Uhaul experience I have had in over a decade of being a customer.

Christian G. 
Évaluation :
1

Price too high per mileage 0,99 cpm is more than 95 % of over the road truck drivers make

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY C. 
Évaluation :
1

The Badge said Owner, which I thought was pretty cool. Took a while to get the paper work done. The one item I noticed was he was the only there at the time and was handling everything. That is why it took a while to get the truck. When I finally got the truck I asked for help to get my car on the car tow. I was told that was extra charge. Was not asked this from the OWNER when filling out the paper work. Your Website for U-Haul said that you would be charged extra if you needed help removing the drive shaft. It actually said that you all would be glad to help get the car on the car tow. I told him forget it, it had already cost me an hour of getting on the road. What was another thirty minutes. I started putting the car on the car tow and a gentleman that I assumed worked there and his name was Sam, this gentleman was very professional and helped me get my car on the car tow. I offered to pay him but he would not accept anything. This gentleman needs to be running this location. I have spent twenty-five years of my life in the Hospitality industry as a General Manager of a very well known restaurant change. Guest service makes you or kills you. I have used U-Haul over twenty years and will continue to use U-Haul but will not use this location and made sure all my relatives know not to go to this location.

Thomas S. 
Évaluation :
1

Plus I was charged twice

KEARRIA L. 
Évaluation :
5

Outstanding service, both locations, picking up and dropping off the trailer. Like a well turned machine, very professional, thank you .

Vincent R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
3

I opted out of renting the dolly and moving blankets and yet they were placed in the back of the truck anyway and zip tied to the sidewall of the truck. The manner of this took up valuable space that I could have used. Also, the 20 $fee for the "after hours" return at 6 pm is damned ridiculous.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Better training (or better equipment) to make pickup and payment a little easier... It took the General manager having me put my card in 4 times before she got the transaction finally done correctly....

LEANNA B. 
Évaluation :
1

Don't charge a late fee for being a couple mins late, y'all extra asf

Zane D. 
Évaluation :
5

Employees were great for drop off, took care of everything quickly. In and out in no time

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMETTIA S. 
Évaluation :
5

Customer service is great good place to go

Richard V. 
Évaluation :
5

Could have used a clean windshield, but other than that, no problems.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL R. 
Évaluation :
3

I got charged a 20 $service fee for dropping off my equipment after hours, even though I used the app when I dropped the truck off.

KEVIN S. 
Évaluation :
5

Wanda was very helpful in securing my second unit.

Mark F.  |  Premières impressions 
Évaluation :
5

Wanda and the team at this facility were amazing. Very grateful for their excellent customer service.

maria c.  |  Expérience générale 
Évaluation :
2

Had to wait thirty minutes to get truck with only 2 people in front of me

Brady M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney L. 
Évaluation :
5

I was not clear on how the day charges work. I assumed 24 hour day. So fri 5 to sat 5 24 hours. Sat to sun and sun to mon is 3 days. Suggest showing the time units per day so they under stand how you are billing. Your employee who checked me in was very courteous as was the one who rented to me. Truck was clean, in good condition and really easy to drive. If you have some one nervous. Tell them you had a lady 73 years old who drove it to Dallas and back. Awesome!!

SHIRLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian V. 
Évaluation :
1

Terrible customer service from day one! They went into our storage unit before we was finished moving out and called to ask me if we was done. Things get broken in a move but they have no where you can throw anything away.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon V. 
Évaluation :
5

None needed

Suzann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE D. 
Évaluation :
5

Nothing , customer service is always great .. very helpful and friendly staff also very fast and efficient .

Daravuth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
3

Don't give out trucks with a lock on the gate.hsd to return to get it taken off before I could use the truck. Also said gas tank full it was not full. Luck I took picture before leaving yard.

PAUL K. 
Évaluation :
5

Wanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.

Ron W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN LAMAR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Wanda and Andrew are simply the best. I could not ask for any more pleasant, courteous, helpful people. On a scale of 1-10, they are both 10's.

Ron W.  |  Expérience générale 
Évaluation :
5

I have no complaints or recommendations from this rental.

BRUCE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
4

The staff was friendly and very helpful.

Ron W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA F. 
Évaluation :
5

The guys did excellent job getting me in and out. They worked great as a team which made the process a lot faster. Thanks guys

Clifford P. 
Évaluation :
5

Too Expensive

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Very helpful staff professional service .great experience!

GERALD O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Ms. Wanda Hall was patient and explained every step in detail. She also showed me a model of the storage area that would best meet my needs.

JEWEL L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON K. 
Évaluation :
5

A man came out to retrieve the keys when we returned the van and sent us on our way. I'd really like to know what I was charged before my bill comes in.

MARLENE K. 
Évaluation :
4

The Rodent traps are good, I think that their should have been bait instead of my belongings.

Dianne C.  |  Expérience générale 
Évaluation :
4

Nothing, fast friendly service picking up and dropping off the rental.

JAMES T. 
Évaluation :
5

It was run well, the equipment was ready, the pick up and return were fast and efficient.

MARK Z. 
Évaluation :
5

Check in was kind of slow -- we registered to pick up at 7 am and were on the road at 8 am (mainly because the first van had a check engine light on, so we were switched to a different one). But, the manager was super nice and the van worked perfectly.

Caren H. 
Évaluation :
5

Nothing! everything is already being done! Very professional service! I will highly recommend this store to anyone who is in need of U-Haul for any reason

adrian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo E. 
Évaluation :
5

I have been using this facility at this location for storage and moving truck rental since 1996. I have always received excellent customer service and have never had any issues at all. I have recommended it 2 multiple friends, family, and coworkers and will continue to do so.

Ernest F.  |  Expérience générale 
Évaluation :
4

Good job!

DEVARAL B.  |  Premières impressions 
Évaluation :
5

Great staff

ROBERT M. 
Évaluation :
5

The guy that waited on me was very professional and courteous.

Cheryn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

aaron s.  |  Expérience générale 
Évaluation :
5

Very fast, they work as a team and have a positive professional approach, I was done before I put the truck in park.

Michael M. 
Évaluation :
5

I called several times to this location to change my appt - I must have spoken to 3 different people and everyone was accommodating, smart and sent me a text confirmation - very professionally run!

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
1

Fire the general manager. Discrimination against the disabled is unacceptable.

CORTANY H. 
Évaluation :
5

All precautions were taken in regards to covid -19. Online reservation was smoothly picked up at the in person pick up. The original vehicle was changed for a van. It worked out better and was less costly in the long run. Great experience. Great customer service. Also reviewed in Yelp.

WILLIAMETTIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
3

When rented we tried to give the address we were going to as soon as we had it but the person working with us said the rental was complete we would have to call when we reached our destination and U Haul would provide us with a drop off location that was near where we were going which ended up not true and when I was at the location we had trouble getting the trailer off our hitch due to the weight of the trailer. Also he did not tell us there was a 20 $after hours fee at the drop off location.

VICKI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENITO R. 
Évaluation :
5

The gentleman who removed the trailer from my truck was very helpful. The Manager at this location was also very helpful in dealing with the situation of dropping off the trailer at the wrong location. She was able to correct the the misunderstanding and close out my reservation with no additional charges. Both were very professional.

MARK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE O. 
Évaluation :
5

Outstanding service. Courteous and professional staff.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN D. 
Évaluation :
5

Very professional and approachable people.

JEFFREY F. 
Évaluation :
5

Great employees

JEFFREY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

The store manager and staff were very friendly and helpful.

THOMAS W. 
Évaluation :
3

The lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling. It is convenient and seems secure.

Meera B.  |  Online Move In 
Évaluation :
5

Wanda was very helpful in answering questions and addressing concerns.

MEERA B. 
Évaluation :
1

They botched my storage by not including it at time of rental. The woman was rude about it. The mirrors on the truck wouldn't adjust which cause me to miss work the following day. When I dropped off they acted like I did something wrong. If it's not corrected I'll never use uhaul again.

SHELBYANN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nisa C. 
Évaluation :
5

Staff at this location were friendly, knowledgeable and very helpful. They made my move much easier.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY D. 
Évaluation :
5

Great service told us everything we need and what to expect.

John R. 
Évaluation :
4

Only issue i had was the drop off check in. The site would not share the location where i picked up truck, where i was dropping it off. So all that i could do is park the truck and drop the key in the drop box. Of course now that was 20 added to uhaul convenience fee . i called them the next day to explain what went on, they guy said that he would note it and let the general manager Wanda know about this. I still haven't heard from them. I sure would love a refund with all the hassle about the drop off check in, that didn't work. Wondering now do i call Uhaul cooperation?

Dennis N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHESTER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYCE H.  |  Expérience générale 
Évaluation :
5

All the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Merci.

Sue C.  |  Expérience générale 
Évaluation :
5

The gentleman was very professional and helpful !

BRYCE H.  |  Premières impressions 
Évaluation :
4

Staff was always very helpful and available.

Olivia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline D.  |  Premières impressions 
Évaluation :
5

Andrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.

Sandra R.  |  Expérience générale 
Évaluation :
5

Every time I needed help staff was easily accessible, I would go back to them should I need storage again

Timothy H.  |  Expérience générale 
Évaluation :
5

Ms. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.

Ernest F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannah T.  |  Expérience générale 
Évaluation :
5

The staff are quick to answer questions and the phone when you call.

Mary E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F.  |  Expérience générale 
Évaluation :
3

Found a dead rat on top of one of my open shelving unit.

KENNETH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil Don B.  |  Expérience générale 
Évaluation :
5

I only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.

William R.  |  Expérience générale 
Évaluation :
4

Aucun

Bennie P.  |  Expérience générale 
Évaluation :
5

I was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...

Wanda N.  |  Premières impressions 
Évaluation :
5

Wanda was wonderful in explaining and getting us a unit

Deverie H.  |  Premières impressions 
Évaluation :
5

The manager made it easy to check out and get out of there

mary t.  |  Expérience générale 
Évaluation :
5

the customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed

Mary A.  |  Premières impressions 
Évaluation :
5

Staff friendly, knowledgeable, and welcoming

mary t.  |  Premières impressions 
Évaluation :
5

Super friendly and great service.

Tailor B.  |  Premières impressions 
Évaluation :
4

Great facility and friendly staff. Still upset I couldn't use any of my earned storage time for the unit.

Jarrid l.  |  Expérience générale 
Évaluation :
5

Wanda runs a tight ship but it's amazing! She saved the day for UHaul with me!

Brianna W.  |  Expérience générale 
Évaluation :
5

Great facility and fantastic customer service.

Steven T.  |  Expérience générale 
Évaluation :
3

When I check out, I was told no Refund I was paid up for the whole month??

Raymond J.  |  Expérience générale 
Évaluation :
5

This location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.

Brianna W.  |  Premières impressions 
Évaluation :
5

Wanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.

Jennifer M.  |  Expérience générale 
Évaluation :
4

Staff very helpful.+

Rene S.  |  Premières impressions 
Évaluation :
2

I understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin

Stefani C.  |  Expérience générale 
Évaluation :
5

The unit was well maintained, clean and secure.

oscar V.  |  Expérience générale 
Évaluation :
1

I called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.

ANDREA T.  |  Expérience générale 
Évaluation :
5

No additional comments

Roy H.  |  Expérience générale 
Évaluation :
5

Our experience using this location was great - thank you!

Ronald R.  |  Expérience générale 
Évaluation :
3

There was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.

Eric C.  |  Premières impressions 
Évaluation :
3

Do to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge

Chelsea M.  |  Expérience générale 
Évaluation :
1

I am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings

DANIEL S.  |  Expérience générale 
Évaluation :
5

Ms Wanda wonderful providing EXCELLENT service

CHRYSTAL D.  |  Expérience générale 
Évaluation :
4

I would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.

Barbara Q.  |  Expérience générale 
Évaluation :
5

S.O.

JEFF G.  |  Expérience générale 
Évaluation :
4

This is a good company. I have not a complaint one.

Jack S.  |  Réservation 
Évaluation :
5

Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.

Susan P.  |  Réservation 
Évaluation :
5

Great staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!

JODY H.  |  Expérience générale 
Évaluation :
5

We are very happy with this facility and would use it again if the need arises.

Steven N.  |  Expérience générale 
Évaluation :
5

Went out of the way to help me. A great location and knowledgeable people

Steven H.  |  Expérience générale 
Évaluation :
5

We were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Merci.

Steven N.  |  Expérience générale 
Non reviews have been submitted for this location.

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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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