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Deanna K.Customer Reviews for U-Haul Moving & Storage of South Temple
Testimonials From Recent Customers
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Quincy, the associate was very nice- thanked us for cleaning the u-haul and was very appreciative. If more people provided the customer service that he did our workforce would be in much better shape.
Ariel W.I sadly wasn't able to return the equipment to the location through the website, as the location was already closed when I was suppose to return it. During the returning process online it wouldn't let me return the trailer as „clean“ so I was only able to upload as „not clean“ even tho I cleaned the trailer out. I ended up getting charged $16 cleaning fee for a clean trailer. I was a bit upset about that.
Pia C.All employees were friendly and greeted me with smiles.
Rene H.Wonderful wonderful customer service, it was sincerely a pleasure to work with the people and the equipment, and the many phone calls that was given and received. I have booked the same for the next 3 weeks. Thank you all
David W.great customer service
michael H.Have a Samsung phone and it doesn't work for taking pictures to show additional damage. And ot doesn't work to take picture of license, for rental. The clerk gad to do it, which seems unsafe.
donna H.It was a great experience because of U-Haul being a customer oriented entity. I thank each person that helped me, each time. I ran into difficulties and time issues with the truck, not U-Haul's fault at all, rather unforeseen problems with my help's work schedules. I am so thankful in how each and every person worked with me. I just love U-Haul!! I'll be back.
Marcia B.Have your people who checked me in not tell me they're closed when it isn't quite closing time. They were backing a truck out of the return area, so I parked the van I rented in customer parking. When I walked inside, I was told to move it to the return area. When I parked in the return area, it was 4:48pm, and the place closes at 5 according to your website. The woman told me that normally I would have to call the number to return the van since they were closed, but then said they would take care of it. When the gentleman finished checking me in, it was exactly 5:00pm. Please remind them that customer service is a high priority, and they should not be telling people they are closed when they shouldn't be yet.
Tracey W.I would leave a trash can out by the drop off location.
TALLIE R.I made my reservation in person. Provided my Drivers license that clearly stated the spelling of my name 3 times to the lady. Arrived the following morning and the associate could not find my reservation by name. Took 20 minutes for her to find it because, my name was not entered correctly for the reservation. And she was talking to another assistant about a previous situation with another customer. Hmmmn . Focus and multitasking. Gotta work on that one.
William P.Upon returning, we were told we owed over $200 when we only owed $20 because we had paid $180 yesterday and that was very frustrating, as we brought the truck back early and in perfect condition. Next time, check the receipt before trying to double charge a customer.
nicole N.No improvement needed.
ROGER LEE J.Service was fast and efficient and as expected.
Bradley F.I was advised that I was possibly at the wrong drop off site, but was able to make the drop off at this location. Very much appreciated.
Ted F.The general manager, Ms. Hall helped me. She is so sweet and helpful. I feel like I've made a friend. Outstanding Service.
SHIRLEY H. | Premières impressionsOverall great experience and they had the type vehicle we needed.
Paul D.They were very and friendly.
OVEY G.The ramp at the trailer was a little to short, that my bike was sitting on the corner of the trailer. It was hard work to get the bike over that obstacle by not destroying it.
Werner S.I learned a lot from the two young ladies working behind the counter. Very professional people working. The store is awesome great set up. There is always room for improvement but this location is up to par in service and equipment plus other items. Thank you guys for your help.
Enrique R.Friendly and helpful staff!
RICHARD DOUGLAS M.Everyone was extremely helpful and reassured the cleanliness and safetiness of the moving truck. The truck drove smooth and did not have any issues. Would recommend, they treated all the customers that entered with respect and care.
felicia H.Hell naw y'all taxin $200 for a 15ft for a day yeah y'all Tripping would get it agin
Jayden S.Very helpful and friendly
Rodney W.Moveo movers were an excellent help! The employees were polite, efficient and professional. If I had to find another way to describe Moveo, it would be Rocking and Rolling.
eddie A.The location closes at 6pm during the week - I arrived at 5:53pm to be exact and the employees were hiding after locking the doors he thought he was slicked peeking through the windows.
CYNTHIA C.Give returning customer discount
Christy H.The 2 gentlemen that helped us were great (Tavoris & another whose name I missed). Excellent customer service. Unfortunately, the drop off was not as great. Was charged extra $25 cleaning charge without notice & could never reach anyone to discuss, even after leaving messages and trying to text. The U-Haul was in the exact shape we rented it in. We hauled nothing from outdoors; everything was boxed up without any debris
SHERRA V.Outstanding customer service
GEORGE C.Great service
jason P.Service was great!
SHERNIKA B.Like always friendly staff only place i go to rent a truck or trailer and definitely will come back and recommend to friends. Great job staff!!
ERIK S.great service
Adrian T.The staff were very short with us. They stood around talking watching us fold the moving pads. No one offered to help.
Terrence S.Wanda was such a wonderful person to deal with. She was extremely helpful in knowledgeable exactly what I needed. She has a very loving and wonderful demeanor. The way she greets you the way she talks to you the way she explains everything to you it makes you feel like your family.
Padric D.The lady that helped me with my rental of a trailer was great. She was a true asset to your company. Her name was Wanda.
Gary A.I dealt with three people here, each was excellent! Thank you so much great experience. Honest people, I got everything I needed
GREGORY D.Keep up the good work.
Leonardo M.Everyone was very helpful. Sure will recommend and will be back if needed
ERIK S.I have used this location several times now & they have always been super nice & very helpful. Will definitely be using them again when my daughter moves this summer.
DAVID P.Wanda and other staff are always helpful, friendly and efficient.
BRUCE Z.Warm welcome
Heidi S.Thank you for your courtesy and friendly service.
WILLIS K.I recently rented a 15 foot truck from the Temple office 8 Feb 2022 & was assisted by Ms Wanda Hall. Ms Hall's professionalism, courtesy & friendly demeanor were off such a high caliber that I'm making it a point to mention her by name specifically. In a world of customer service Ms Hall ranks as the epitome of what true world class customer service looks like & I would absolutely recommend &/or utilize this U-Haul office in the future.
RENNICK B.Thanks
DeAndre S.Pick up was quick and through. I was out quickly. Turn in man was a great guy and is a great asset to your company. Thank you Uhaul.
phillip F.Great customer service from Andrew and the other employees!
JACQUELINE B.Friendly helpful polite staff there.
Katrina A.We can cashier was excellent and the person who help me today to return the truck she did a great job
Maria H.Great service! You can tell the owner and employees care about their customers and their business.... would highly recommend renting from this location.
SCOTT K.This experience was timely and helpful. Better than other storage experiences that I have had.
Mark F. | Expérience généraleStaff was great! Real helpful and friendly.
Terrese A. | Expérience généralethey where very good and helpful so thanks you for showing up for work have a Blessed Day!
Anita M. | Expérience généraleThree employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .
Samuel L. | Premières impressionsAlways friendly and helpful.
Brad G. | Expérience généraleIf I need a storage facility again I would definitely use this place!
barbra P. | Expérience généraleWanda and the rest of the crew are awesome. 5 Stars to all!!!
Ron W. | Expérience généraleThe location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.
Candie P. | Premières impressionsWanda and her staff are courteous and professional. Very helpful with my needs.
Mark F. | Expérience généraleStaff was very nice and friendly y'all need to buy them some lunch soon
Anthony J. | Expérience généraleVery friendly and professional staff.
Clifford E. | Expérience généraleY'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back
Sandra J. | Premières impressionsAwesome group of coworkers
EARLY R. | Premières impressionsGreat service love the clicker instead of an access code
Anntrina G. | Premières impressionsMs Wanda is a soul to be reckoned with. She works hard to help her customers. She give excellent service and is a welcoming smile when you walk in the door. When I leave I want to say have a fantastic day and God bless and love you guys. This is how all the people there make you feel. If I could give this place "more stars" I would. They deserve to be recognized and praised for all their hard work. I wish more businesses in the area would follow their example. Uhaul and Ms Wanda thank you for your kindness and support in all that I have been through. I wish you nothing but the best.
Jennifer M. | Expérience généraleThe Temple location is the BEST moving experience ever! We all know that moving is a beating all around - Wanda and the staff were of the greatest help and I couldn't be more appreciative! The only thing I'm missing is the receipt for my storage unit (I need to turn that into my employer as a moving expense) If someone could please e-mail me that, thatvtoo would be a huge help! - You are all wonderful and thank you all so so much!!
John S. | Expérience généraleWanda was amazing! She was considerate and kind. The staff was well informed and helpful.
MIA G. | Expérience généraleRepresentative that helped us with the storage unit was very friendly and helpful
Jose S. | Premières impressionsAmazing service! Went above and beyond to help with our needs highly recommended!
Tanya H. | Expérience générale"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.
cynthia l. | Premières impressionsI love Mrs. Wanda and her staff they were awesome
Shevonlinda L. | Expérience généraleWanda was amazing! I really appreciate the amazing customer service, and kindness.
MIA G. | Premières impressionsExcellent customer service and secure storage facility
SUZANNE D. | Expérience généraleTerrible experience..will NEVER use uhaul again because of this location.. $16xx.xx spent and cant even get customer service! My move out date was 3/20/2021 Read my contract!
Sarah W. | Expérience généraleWanda was very helpful in securing my second unit.
Mark F. | Premières impressionsWanda and the team at this facility were amazing. Very grateful for their excellent customer service.
maria c. | Expérience généraleWanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.
Ron W. | Premières impressionsWanda and Andrew are simply the best. I could not ask for any more pleasant, courteous, helpful people. On a scale of 1-10, they are both 10's.
Ron W. | Expérience généraleThe staff was friendly and very helpful.
Ron W. | Premières impressionsMs. Wanda Hall was patient and explained every step in detail. She also showed me a model of the storage area that would best meet my needs.
JEWEL L. | Premières impressionsThe Rodent traps are good, I think that their should have been bait instead of my belongings.
Dianne C. | Expérience généraleI have been using this facility at this location for storage and moving truck rental since 1996. I have always received excellent customer service and have never had any issues at all. I have recommended it 2 multiple friends, family, and coworkers and will continue to do so.
Ernest F. | Expérience généraleGood job!
DEVARAL B. | Premières impressionsThe lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling. It is convenient and seems secure.
Meera B. | Online Move InAll the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Merci.
Sue C. | Expérience généraleThe gentleman was very professional and helpful !
BRYCE H. | Premières impressionsStaff was always very helpful and available.
Olivia S. | Expérience généraleAndrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.
Sandra R. | Expérience généraleEvery time I needed help staff was easily accessible, I would go back to them should I need storage again
Timothy H. | Expérience généraleMs. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.
Ernest F. | Premières impressionsThe staff are quick to answer questions and the phone when you call.
Mary E. | Expérience généraleFound a dead rat on top of one of my open shelving unit.
KENNETH M. | Expérience généraleI only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.
William R. | Expérience généraleAucun
Bennie P. | Expérience généraleI was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...
Wanda N. | Premières impressionsWanda was wonderful in explaining and getting us a unit
Deverie H. | Premières impressionsThe manager made it easy to check out and get out of there
mary t. | Expérience généralethe customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed
Mary A. | Premières impressionsStaff friendly, knowledgeable, and welcoming
mary t. | Premières impressionsSuper friendly and great service.
Tailor B. | Premières impressionsGreat facility and friendly staff. Still upset I couldn't use any of my earned storage time for the unit.
Jarrid l. | Expérience généraleWanda runs a tight ship but it's amazing! She saved the day for UHaul with me!
Brianna W. | Expérience généraleGreat facility and fantastic customer service.
Steven T. | Expérience généraleWhen I check out, I was told no Refund I was paid up for the whole month??
Raymond J. | Expérience généraleThis location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.
Brianna W. | Premières impressionsWanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.
Jennifer M. | Expérience généraleStaff very helpful.+
Rene S. | Premières impressionsI understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin
Stefani C. | Expérience généraleThe unit was well maintained, clean and secure.
oscar V. | Expérience généraleI called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.
ANDREA T. | Expérience généraleNo additional comments
Roy H. | Expérience généraleOur experience using this location was great - thank you!
Ronald R. | Expérience généraleThere was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.
Eric C. | Premières impressionsDo to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge
Chelsea M. | Expérience généraleI am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings
DANIEL S. | Expérience généraleMs Wanda wonderful providing EXCELLENT service
CHRYSTAL D. | Expérience généraleI would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.
Barbara Q. | Expérience généraleS.O.
JEFF G. | Expérience généraleThis is a good company. I have not a complaint one.
Jack S. | RéservationMs. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.
Susan P. | RéservationGreat staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!
JODY H. | Expérience généraleWe are very happy with this facility and would use it again if the need arises.
Steven N. | Expérience généraleWent out of the way to help me. A great location and knowledgeable people
Steven H. | Expérience généraleWe were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Merci.
Steven N. | Expérience générale