Évaluations des clients U-Haul Moving & Storage of South Topeka

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Topeka

Cote générale :

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JOHN E.
Évaluation :

On a cold day they had it warmed up especially in the cab and ready to go i can't think of anymore they could do to improve.

Tsistas Y.
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Le client n'a pas laissé de commentaire.

CATRINA R.
Évaluation :

My property was stolen out of my unit. The police are involved but my son is very anguished about the loss. We feel that the management did what he could to soften the blow and was helpful, but the overall experience has poisoned my view of uhaul in big cities forever.

DAVID S.
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Le client n'a pas laissé de commentaire.

RODNEY S.
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Le client n'a pas laissé de commentaire.

KARL S.
Évaluation :

The Staff keeps me coming back

Ronald M.
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Le client n'a pas laissé de commentaire.

Janette S.
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Service Customer Representatives were curtious and friendly! I have rented at this location in the past. This was the best overall! THANK YOU!! Jan Smith,LPN

Charles S.
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Le client n'a pas laissé de commentaire.

Rich D.
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Le client n'a pas laissé de commentaire.

Matthew J.
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Very helpful and timely. Recommended!

Jessica S.
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The process was smooth and even for a first time renter everything was explained and the employees were very nice.

GABLE M.
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Le client n'a pas laissé de commentaire.

mike m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alexander W.
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Man who checked me out into the new U-haul was very nice and helpful. Truck was nicer, but still leaked water into the drivers area as it rained.

JOHN P.
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Le client n'a pas laissé de commentaire.

NELSON I.
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You cant fix an unbroken equipment. But i feel the time of delivery of item like Hitch CQT36416 should be fast.

American Patriot S.
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no one would come to the phone had to pay for a jump start

Alanie S.
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Le client n'a pas laissé de commentaire.

JOHN Z.
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excellant

Dontresha T.
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Nothing at all

CRYSTAL R.
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Overall very happy with my experience with U-Haul and with the professionalism of the a clerk at the desk

Carlos S.
Évaluation :

No improvements needed. I like the after hours drop off service available through the U-haul Share Returns. It is convenient and fast. Great service program!!!!

Milza H.
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Le client n'a pas laissé de commentaire.

Christopher W.
Évaluation :

Picking up the truck was fast and easy. Truck was clean, staff was professional and knowledgeable. Dropping it off I was accused of hitting a tree because the employee noticed a “clean area” near the roof. He insisted that I hit hit a tree even though my pre-rental walk around video showed the spot already existed.

Shannon F.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

Mark M.
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Le client n'a pas laissé de commentaire.

SCHWANE R.
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Le client n'a pas laissé de commentaire.

KARL S.
Évaluation :

Best part of this location is the Staff

KATELYN A.
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Le client n'a pas laissé de commentaire.

DOUGLAS S.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Jason F.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Glen M. | Expérience générale |
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The staff was very helpful and friendly. The facilities exceeded all expectations as far as lighting and cleanliness.

William P.
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Le client n'a pas laissé de commentaire.

Constance W.
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Le client n'a pas laissé de commentaire.

Lareasha C.
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Le client n'a pas laissé de commentaire.

Howard B.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Great service. I couldn't have asked for more help in getting my rented trailer hooked up and in service. This location is more efficient and knowledgeable than others I have worked with.

WILLIAM W.
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Le client n'a pas laissé de commentaire.

BRANDON c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

American Patriot S.
Évaluation :

But the Staff are Great

William M.
Évaluation :

The first visit the young man who waited on me, after seeing my trailer pig tail needed repair told me I would have to wait as he needed to wait on all the other people first as my minor repair was a “side job”. With the proper pig tail to install it would take about ten minutes tops. A simple crimp of four connections to join the wires together! After getting blown off, being told I'm not as important as others needs, go to back of the line, I left the location and went and bought the part and installed it myself! When I returned the young man was not there I was helped by Joe and Frank both of whom were just as dismayed as I was about my prior visit. This whole ordeal wasted three hours of my time because in the middle of a move I have to go buy parts, located the tools I need and find a location to make the repairs. When the repair could have done at this facility and all the tools were there and the needed part as well. You should never have your employees tell a customer who has waited 30 minutes to be waited on that they now need to wait longer because you now need to help someone else over a simple problem that could be taken care of in minutes. What that told me is my money and time is not valuable to your company and if there were other providers in town you would have lost my business!

TERRILL N.
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Le client n'a pas laissé de commentaire.

Taylor h. | Expérience générale |
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Garrett and the Staff were awesome. Always great to work with!

Joel M.
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Le client n'a pas laissé de commentaire.

Loren R.
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Everything went great. Much improved over the last time I used this location.

Stanley L.
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Always treated exceptional well. Great people, great service.

John A.
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Completely opposite experience from Winter Haven, FL. The representative walked out and met me. Gathered the appropriate information and asked me if I had any questions. Again, the truck ran very well.

Frankie L.
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The Uhaul i had it was bouncing very bad. I could not get up over 60 with it

Darrel W.
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Le client n'a pas laissé de commentaire.

Fran O.
Évaluation :

Very nice and fast. 😊thanks

Diane D.
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We've used this location several times and have always been extremely satisfied with the service, equipment and staff.

ROSANGELA T.
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Le client n'a pas laissé de commentaire.

SCOTT L.
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Awesome customer service! Thank you!

Tamara B.
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Le client n'a pas laissé de commentaire.

Shari B.
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Le client n'a pas laissé de commentaire.

Robert C.
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very pleased

Lamont L.
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On this day, your Customer Service was second to none. VERY efficient & friendly! Kudos!

Shelly P.
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They forgot to put on the utility dolly. I had to hire the neighbors to help. I was not happy at all. I will have do another rental to get the heavy items.

ROGER M.
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U-Haul Moving & Storage of South Topeka is a well run operation where you will be treated like a valued customer. We are.a regular renter of U-Haul trucks and our experience is consistently excellent at the South Topeka location.

John Z.
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the entire process and equipment led to a great experience, no issues at all.

Lucy C.
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I did everything on line but when I went in to get my key the lady behind the counter was very rude.

Daniel B.
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Le client n'a pas laissé de commentaire.

Ruth G.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Trailer pulled great behind my Malibu.

Jamie H.
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Provide a refund for more gas than what was in the tank when I got the damn truck

Logan A.
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Truck was low on gas, when I filled it up I ended up paying for x3 more gas than I should have. Took 30 min to get truck with a reservation.

John S.
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Le client n'a pas laissé de commentaire.

NANCY G.
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Very professional and helpful. Got it hooked u in a timely maner.

ROY A.
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Le client n'a pas laissé de commentaire.

Virginia S.
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Le client n'a pas laissé de commentaire.

Sarah G.
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I'm still waiting for my refund, but overall experience was good.

John E.
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Great staff. Have rented here before and have always had good customer service.

richard V.
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Great service!

Richard V.
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great service!

ROBIN W.
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Le client n'a pas laissé de commentaire.

Olivia Z.
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I was not happy with the customer service I received from Avery I believe that was his name. He was not nice at all. He asked if I was going to bring the van back before they close I was like yeah that was the plan. Than he charged me for the collision coverage which I never wanted. On the website I declined it and he asked me when I was in the store if I wanted it I told him no but he still charged me for it. He asked me what my phone number was I replied to him it should be on there since I filled out all the information on the website. He told me people lie about there number and he proceeded to dial my number to see if my phone would ring. I never felt more uncomfortable of his actions toward me.

Sandra C.
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Le client n'a pas laissé de commentaire.

PATRICK B.
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Le client n'a pas laissé de commentaire.

Steve H.
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Darian me me at the Drop off area, greeted me by name and unhooked the trailer from my car. He was professional and polite throughout the entire process. I would rate him as excellent.

ETHAN L.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Glen M. | Premières impressions |
Évaluation :

Great staff, great facility!

Glen M.
Évaluation :

Great staff, great facility.

Glen M.
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I never give excellent ratings but U-Haul Moving & Storage of South Topeka is the exception. The staff was very friendly and helpful. The facility was clean and well arranged.

Rodney C.
Évaluation :

The truck was very bumpy compared to other UHaul trucks that I had rented and I believe that the tires were out of balance but otherwise everything else was OK.

JAMES B.
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Le client n'a pas laissé de commentaire.

KARL S.
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Fantastic

Roberta W.
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tHANK YOU FOR ALL YOUR ;HELP

DEBORAH N.
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Le client n'a pas laissé de commentaire.

Candice M.
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Le client n'a pas laissé de commentaire.

Karl S.
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There Great

Karl P.
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Le client n'a pas laissé de commentaire.

Erin S.
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Le client n'a pas laissé de commentaire.

VINCENT V.
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Speedy, friendly, great price.

Debra W.
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I always have a positive experience with this U Haul location. I've used their trucks about six times, and I've never had any problems.

Steven A.
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Everyone was very helpful and friendly. Nothing to improve I can think of.

Patrick G.
Évaluation :

all good

BRITTYN TAYLOR S.
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Le client n'a pas laissé de commentaire.

Jessica F.
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Le client n'a pas laissé de commentaire.

STACEY W.
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Le client n'a pas laissé de commentaire.

Jeremy M.
Évaluation :

I think this is probably a U-Haul policy issue in regards to length of rental. We only needed the trailer to move some stuff to Hays, Kansas...about a 3-hour drive. I let the ladies know we would return it in Hays later that night. We had to pay for a 2-day rental. It cost us twice as much as it should have. We had it returned in Hays before 6pm that night. This policy should be reviewed. This is NOT a location issue. They were incredibly kind and helpful.

damilola a. | Expérience générale |
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No complaints, my things were safe, I could access them at any time and setting up for monthly fees was easy to do and cancelling, once I no longer needed the unit was also easy to do

Sarah E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Larry B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert H. | Expérience générale |
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Rented the truck in Houston Tx and came to Topeka Kansas with. No problems. The people were friendly and helpful. I will definitely use Uhaul again.

amy G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

carolyn b. | Expérience générale |
Évaluation :

Thank u for all yr assistance. Have a blessed rest of the day.

Cara P. | Expérience générale |
Évaluation :

I reserved my unit on 9/4 - I went in to get my unit in Oct as indicated on my reservation and they didn't have one of the units I reserved, and the price was more than what I quoted on my reservation. They gave me two smaller units almost next to one another, 2 free locks and a month free. However none of this worked for us. We needed the unit we reserved. We returned the locks and were not charged anything. The staff was helpful and tried to accommodate us. We had to scramble to find another facility for our storage at the last minute as we sold our house! Very frustrating.

jen r. | Expérience générale |
Évaluation :

Everyone was super friendly. Even the lady who cleaned the general areas. I encountered her a few times.

BRANDON c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Carrie W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

susan v. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T. | Expérience générale |
Évaluation :

Garrett and his team did an outstanding job for me. I will always use this rental place and equipment for all my needs. I will pass along my experience to others. Thank you for taking good care of me. Bob Tomlinson

Timothy L. | Premières impressions |
Évaluation :

Garett and Oradela were very helpful and personable. They answered all my questions which made for a relaxing experience. I also want to thank the gentleman who inspected my truck when i returned it. I did not get his name, but he is another example of quality customer service. The facilities are clean, well maintained and the security for the storage area is impressive compared to previous storage places I have used.

Marvena B. | Expérience générale |
Évaluation :

I had no problems with my storage it was very convenient and I could come and go when I needed to the staff was really friendly in help me with anything I had to have so if I have to use u-haul storage again I would recommend it to anybody

Allison W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sharon g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Maureen L. | Expérience générale |
Évaluation :

The staff were all very friendly and helpful.

Karla F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

krysten f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kyle b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dolly G. | Expérience générale |
Évaluation :

Some how my outdoor unit sustained water damage. This created an environment where my things became moldy. Upon moving and unpacking my things I would say about a quarter of my things are ruined due to mold.

Terry J. | Premières impressions |
Évaluation :

These people go out of their way to help. I rented a 20' truck they gave me a little better deal although I felt the extra mileage and after hours serve fee should not have been added to my bill. I was asked estimated mileage I quoted about 200 miles, I was told I was given 150 miles free. I drove 171 miles. That I did not argue about so much. I was informed when I called about the extra charges ,that there was an after hours service fee. That sounds (in my case) s bit ridiculous. The truck was supposed to be returned 5/12 at 11.00 a.m I returned it cleaned out on 5/11 at approx. 7:30 p.m. when I rented the truck I was not informed that I could have gone online to U Haul .com and check the truck in myself or return it the next day at the time it was due. Because they checked it in on 5/12 at opening time they charged an after hours service charge. I would encourage any one to inquire about the check on if you are not sure they explained. I am sure it was just an accident in this case and it seems to be a new policy.y charges should be waived. But either way I have rented from this store nervous times in the past and I get the best service than any other place. The customer service here is very polite and understanding. I highly recommend this store if you are planning a move,local,long distance,one way or round trip. There may be less expensive rentals but you won't get as good of service or anyone going out of there way to help make your moving experience better. I called them before I posted this comment and was informed they would waive the after service charges because of them not informing me of new policy.

PAUL S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Clinton G. | Online Move In |
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Le client n'a pas laissé de commentaire.

Stephanie K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jayson M. | Premières impressions |
Évaluation :

Very accommodating & helpful!!

nancy j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jennifer J. | Expérience générale |
Évaluation :

I could never get in touch with the office without physically driving there. Emails and phone calls were never responded to.

iyonna p. | Expérience générale |
Évaluation :

They acted like they couldn’t help with anything , being rude , place not cleaned well

Lori H. | Premières impressions |
Évaluation :

Only my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours return

Jay G. | Expérience générale |
Évaluation :

U-Haul has always been my go to place for truck and storage rental. The staff is great!!!

Susan K. | Expérience générale |
Évaluation :

Wonderful experience. I have used the storage facility twice and been very pleased.

Hiram G. | Premières impressions |
Évaluation :

Great service uhaul. In the future, I will order uhaul later thank

Michael M. | Expérience générale |
Évaluation :

Thank you for a wonderful experience.

Jason K. | Premières impressions |
Évaluation :

Excellent customer service

Jodi B. | Expérience générale |
Évaluation :

Excellent staff

Kimberly W. | Expérience générale |
Évaluation :

This location helped me out a lot when others gave me the go around to get more money out of me

Polly H. | Expérience générale |
Évaluation :

I cannot determine which is worse....the loss of my property due to the lack of pest control or the inability for the general manager to return phone calls. Staff at the store aren't helpful either.

Lonnie K. | Expérience générale |
Évaluation :

Great staff very knowledgeable and friendly.

Lonnie K. | Expérience générale |
Évaluation :

This is the best uhaul staff I have ever worked with. They friendly efficient .

Amanda K. | Premières impressions |
Évaluation :

Great customer service! The employees were very informative, professional, and efficient during a very busy time.

Carolyn L. | Expérience générale |
Évaluation :

GREAT. I appreciated the pest control that was placed in the unit. The temperature controlled unit was perfect for my needs. All employees were very friendly and attentive. I will always use U-Haul

Cynthia D. | Expérience générale |
Évaluation :

Easy to work with

Bob M. | Premières impressions |
Évaluation :

They have always been very friendly with me and made sure I was taken care of.

STEPHANIE B. | Premières impressions |
Évaluation :

They are here for the customers needs. I 💘 my u haul.

Darrell C. | Expérience générale |
Évaluation :

Everyone at this site is top notch. Thanks!

mark h. | Expérience générale |
Évaluation :

Very nice staff.

Matthew C. | Premières impressions |
Évaluation :

Great and friendly

antonio r. | Premières impressions |
Évaluation :

They did an awesome job and helped me out majorly after I lost my house in a fire! Amazing people at uhaul! Thank you!

Lonnie K. | Premières impressions |
Évaluation :

The store help is excellent .Management above the store level is worth less and that is kind

Michael M. | Premières impressions |
Évaluation :

Mr. Mullilinxi was very Swift and helped me right thru the process. Thank you

wendy s. | Expérience générale |
Évaluation :

Had an inside unit and the mice did about 3,000.00 worth of damage to my stuff and I had insurance waiting to see if they will pay for my 52 inch TV my laptop blue ray player and all my clothes smell

DOLORES B. | Expérience générale |
Évaluation :

Rented at the Topeka Blvd location and they were ALWAYS very helpful!!! Definitely the place to store your sh*t!!!!!

Jim H. | Premières impressions |
Évaluation :

Went above and beyond.

LARRY H. | Expérience générale |
Évaluation :

1

Sarah M. | Expérience générale |
Évaluation :

Very helpful

Debra H. | Expérience générale |
Évaluation :

Nice place. Very well cared for.

chelest p. | Premières impressions |
Évaluation :

The initial point of contact was fine, polite. There was an issue with being placed in a dirty unit but the manager went above and beyond to fix that. J. Mullins though could use soft skills training.

Robert T. | Expérience générale |
Évaluation :

The unit was very helpful. Garrett and his staff are great to work with. They have my highest praise. Thanks, Bob Tomlinson

Karen J. | Premières impressions |
Évaluation :

It was to my satisfaction.

diane p. | Premières impressions |
Évaluation :

The manager and customer service e person were very helpful correcting an error made by another worker on Nov. 5.

Kendra T. | Réservation |
Évaluation :

Uhaul public storage is the best

Robin M. | Expérience générale |
Évaluation :

Call me for more info

george e. | Expérience générale |
Évaluation :

Very clean, secure facility. Office staff was friendly and helpful. When an issue arose with autopay, the staff was quick and efficient in resolving the problem and waiving delinquent fees.

oscar c. | Expérience générale |
Évaluation :

thank u all very much. i will use u haul in future if needed.

Sharon C. | Expérience générale |
Évaluation :

Your staff is very professional yet friendly. I enjoyed their service.

Kristine F. | Expérience générale |
Évaluation :

I think 24hr access should be standard rather than extra

Robert T. | Expérience générale |
Évaluation :

Your staff and Garrett we're very helpful professional and courteous.

Robert C. | Expérience générale |
Évaluation :

Uhaul was excellent. The fact that I must leave a written comment to submit a review not so much.

IRASHA M. | Expérience générale |
Évaluation :

I'll never use U -haul again ! I had a storage for two years. This summer financial was rough I explained my situation only for my unit to be sold for $75. Over $10.000 of my belonging sold for $75

Joan D. | Expérience générale |
Évaluation :

No dumpsters for unwanted items. No removal service. Full fee charged on units with items in them. No refund for unused storage days. We drove 140 miles round trip to remove items and sweep the unit.

LAWANA W. | Expérience générale |
Évaluation :

I feel the price is to high.

Ruth F. | Expérience générale |
Évaluation :

The young man I dealt with when picking up the UHaul truck was an excellent representative of your company

Lorenzo E. | Expérience générale |
Évaluation :

Great helpful stafff

Renee L. | Expérience générale |
Évaluation :

More staff is needed, but other then that, the place is great!

mike s. | Expérience générale |
Évaluation :

Great experience

Michelle w. | Expérience générale |
Évaluation :

Easy access to outside units!

jeff t. | Expérience générale |
Évaluation :

Everything was good but when I first got the unit I was told I had to buy a disk lock but when I was done I could sell it back to you and that was not the case when I was done.

Kimberlee O. | Expérience générale |
Évaluation :

They are great!

Debera D. | Expérience générale |
Évaluation :

When I first moved in, they said I could have 24/7 access to my climate unit. I tried my card one night only to be met by a very loud alarm. The smell of mice urine and droppings is DISGUSTING!

Brandon G. | Expérience générale |
Évaluation :

Good storage units, only issue was the 20 dollar price difference between other temperature controlled units in the area. Only left due to moving out of state.

Non reviews have been submitted for this location.

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