Customer Reviews for U-Haul Moving & Storage of South Topeka

Évaluation :

4

Break system lights kept coming on and flashing during driving and had to stop and turn the truck off and back on again to get it to stop and the mirrors shackled a lot and alignment was way off but garret was great but other guy needs lot more training to be honest but besides that these older trucks are NOT reliable..

Évaluation :

4

Vehicles transmission kept slipping. Head light was also out

Évaluation :

4

The only complaint is that when we went to pick up the U-Haul truck, we had to pay the full price instead of just the deposit. It was my understanding that it was to be the deposit. And when we went to drop it off, only one person was working, which you definitely could have used 2 people at 9:00 on Sunday morning. The unit itself was in very good condition and worked well. Merci.

Évaluation :

5

Everything went smoothly. Pick up and drop off was quick, all staff was very helpful.

Évaluation :

1

Customer service was terrible! Your employees have no personality. No good morning or thank you! Arrived at opening time line was out the door and only one person working counter. Took 45 min and I was completely mobile checked in. Worst experience ever!!!

Évaluation :

1

No I was over charge and not very good customer service Experience

Évaluation :

5

Great customer service and speedy check in and out.

Évaluation :

5

This store is very well run. The manager is to be commended!

Évaluation :

4

Very straightforward process, quickly in and out, will rent from this location again.

Évaluation :

2

Returned the truck and got a call the next day asking when i would return it they were not organized

Évaluation :

3

The door on this truck needs fixed. There is a gap and rain and wind both come through. I had to drive in the rain and got wet as a result. I complained about this truck in June when I picked it up, and I can see that nothing was done about the truck then.

Évaluation :

3

Difficult to get into and around the lot.

Évaluation :

5

We had reserved a dolly but one was not available.

Évaluation :

4

The lady that checked us in and out was fantastic! Merci.

Évaluation :

3

It was an overall decent experience. My only suggestion would be to acknowledge your customers as they enter or as soon as they reach the register area. I stood there awkwardly waiting to be acknowledged while the sales person was doing something on a device and the two other workers were on the phone. A simple "hello,I'll be right with you " would have sufficed. After the sales clerk completed what he was doing we began the transaction ,but the silent wait made it momentarily awkward.

Évaluation :

1

This is the second time UHAUL has over charged my credit card your company used to be honest with upfront pricing my last two times I have been over charged I did not ask for the added insurance I opted out of the safe move and I was still charged for it !

Évaluation :

1

Counter staff person was not friendly at all and was asked several times about the duration of the rental and conditional upon have a hitch on the truck she keep pushing to get my information without addressing my questions or concerns. I ask if I needed it for longer than a day could I extend it she said no because they might have a reservation on it. Then was called early because there was a reservation before my requested duration was up and I had to rush it back to keep another UHaul customer from waiting to long.

Évaluation :

5

NA - Friendly and fast service!

Évaluation :

5

Close Longmont, CO store

Évaluation :

4

The door tracks and wheels need to be greased period difficult to rise at times. And we were without secured due to storms in the area for a couple of days. I would like to inquire if there is any kind of compensation for 2 days of no security. Overall this facility is clean and very friendly and I would recommend it because of those 2 factors.

Évaluation :

2

More friendly and staff a people who actually want to work my uhaul truck what dirty and the front desk black older lady was rude won't let me talk or ask questions try to over talk me and it not offer me that the minimum averages it 20 Mile she tell me after the purchase what through and everything was finalize

Évaluation :

5

All good, easy process.

Évaluation :

5

I wish the check out staff approached us first rather than going straight back to unhook the trailer...but the ease of drop-off and how fast we were able to leave was a relief!

Évaluation :

4

Poor lady in charge had software issues and 2 of three workers with the drive of a sloth. That trainee is useless.

Évaluation :

3

Be more upfront about pricing online. At store you have to tell them how many miles you plan to drive or there is a extra charge for going over those. Also if you give a person a truck at 15/16 of a tank or less then if they fill up the truck to full you should give them a discount for that amount of gas.

Évaluation :

5

the crew bent over backwards to help move our stuff out of the damaged trailer and reload in the new trailer

Évaluation :

5

Rien

Évaluation :

5

Good experience. We hooked up the wrong trailer in the beginning. Your computers kept going down. The manager and person helping me maintained a good attitude. We got the correct trailer hooked up. I signed a paper copy, and I was on my way. I appreciate your people and your business model.

Évaluation :

3

Communication was a struggle due to the employee being deaf. Overall he managed to get the job done. Kudos to him.

Évaluation :

3

Was over charged had the truck 3hrs.

Évaluation :

5

My pick up in Wyoming was messed up (wrong trailer was assigned). This location was able to fix my reservation and issue me a new reservation to my final destination. Very knowledgeable and professional staff.

Évaluation :

5

Rental check out is kind of slow, but understandable with the cost of repair and replacement of trucks, Dolly, etc.

Évaluation :

4

The lady who handled my reservation on site was kind and patient even as the entire showroom was full of customers in too much of a hurry to be nice to anyone. The truck was fine. Drop off was easy, once again everyone was great even though I was only there to pick up a receipt.

Évaluation :

3

The Uhaul we were given looked like it had been in a wreck and also did not have working AC. We drove almost 5 hours in over 100 degree weather.

Évaluation :

4

Make sure the customer knows how everything works. I had never used a car trailer and didn't know how to tie down. Everyone was gone/busy elsewhere. I figured it out.

Évaluation :

1

Dominic at the Topeka Kansas South Topeka Blvd location DID NOT listen to my type of car when it came to the towing equipment needed. To the point when I attempted to use a 2 wheel dollie for my car it locked my back tires up . Why this happened because your staff did not listen to my conversation and I told him it was a ALL WHEEL DRIVE. So now my vehicle needs more work that will be very expensive. I am talking with an attorney regarding the negligence of your employee.

Évaluation :

1

Bad 1) There was a crackhead attempting to con my truck keys from me. Saying it's her first day and hadn't gotten her U-Haul shirt yet. Attn U-Haul Corporate: tell your employees to scare away homeless/riff-raff/shady looking people from your property attempting to con customers. 2) I am not a U-Haul employee. I highly dislike the return equipment process. I don't want to be taking pictures of the truck just because I or many other of your customers have smart phones. Have your employees do that. I just want to hand the keys and the rental agreement and be done. Suggestion: have an option to have an employee undertake the return process.

Évaluation :

2

Do better inspections on the trucks you give out.

Évaluation :

5

Very professional and friendly

Évaluation :

5

Everyone was very nice and helpful. No issues with the equipment. Merci.

Évaluation :

2

They said I went 52 miles there is no way it was a 10 minute one way. Then I had to go back out there and get the doiley that they forgot to put in the uhual truck. I'm not pleased with them this time

Évaluation :

5

Everything went very well. People were professional and friendly

Évaluation :

2

Customer service was very slow and not friendly at all.

Évaluation :

5

Great overall experience!

Évaluation :

5

great experience

Évaluation :

3

The air conditioning did not work in the 1st truck. It was replaced with a truck that did have A/C.

Évaluation :

5

Good staff

Évaluation :

2

Very unorganized and very slow customer service.They handed me keys and paper work and I thought I was good to go, so I sent my driver on His way, they said they needed his dl, and he needed to come back. He was already at location 5 min away. Fuel wasn't where they told me it was @ and since he already left I couldn't dispute it! Dropped truck off 6hrs later and system was down. Got a phone call 2 days later wanting the truck back. Look for your trucks before accusing someone of stealing your shit! Will not use this location again!

Évaluation :

4

The transporter was very greasy and should have power washed. But it did the job

Évaluation :

2

The clerks need more training. Stopped to talk to each other while waiting on me. (About someone drinking coffee). Placed order on line then it seemed we had to go through everything all over again. Clerk argued about previous order not having info about first month free and people who would have access, repeatedly. Not sure why all the discrepancies. I spent almost $1 000 for my rental in Colorado and employees in Cañon City & Pueblo were very nice & helpful. Topeka U-Haul on Topeka Blvd was a mess and I nearly walked out due to rudeness and incompetence.

Évaluation :

5

We've had positive experiences with this location for multiple services: 2 Tow Hitch Installations Box purchases( A ton) Storage Unit Truck rental Everything has always been organized and easily processed.

Évaluation :

1

This is the second time the local office charged me twice for items already paid for. Each time I showed them I had already paid. Each time they said they could not see it in their system. Each time I had to call the corp number and get a refund. Train your people on how to interface with the reservations system.

Évaluation :

2

The check out procedure was mishandled. Talia communicated verbally to them on the day that she moved out (June 22). No one told her about an on-line process to check out. She then completed the check out on the app. and was still charged a late fee and another month's rent. Staff were not helpful and not friendly. When we arrived at the facility, someone else's belongings were right in front of her unit and made it difficult to move in to her unit.

Évaluation :

5

Great service from friendly employees!

Évaluation :

5

Above and beyond thank you so much

Évaluation :

5

The building was always very clean! No trash in or around the building. Merci.

Évaluation :

5

Expensive

Évaluation :

5

Garrett, Martha & Dell we're all very helpful and accommodating. Merci.

Évaluation :

5

Merci.

Évaluation :

4

Prices have increased dramatically since the last time I rented a unit. Around $100 more per month than what it used to be. Crazy expensive nowadays.

Évaluation :

5

I have a complaint about the truck. I rented a 10 ft truck to travel approximately 700 miles. I am 5'4" and you cannot raise the seat or lower the steering wheel. For 700 miles I was looking through the steering wheel instead of over the steering wheel. And there was no cruise control. Who ever got the final decision definitely missed the mark.

Évaluation :

5

The manager Garett Martinek was very helpful.

Évaluation :

5

The indoor storage area was ALWAYS well maintained and clean. The temperature was comfortable. My move out day was excellent, and the associate made me feel comfortable in knowing that my account would be taken care of and closed out.

Évaluation :

5

All good

Évaluation :

5

I do have to express that I was not happy with the high cost of the climate controlled units. However, after years of storage, there was not one note of any pest problem...not one; this reeled me back in on my cost issue. Though most of.my items are not worth much money, the sentimental value they hold couldn't be higher. Thank you UHaul!

Évaluation :

3

Employee was gruff and not friendly at all.

Évaluation :

5

You guys are great I love the climate control storage units I would definitely use this again!!

Évaluation :

2

Check out took a long time. We originally had a bigger unit reserved that would fit all our stuff. When arriving it was apparently double booked so we got a smaller unit. We had to get rid of our couch since it wouldn't fit. We had to pay a higher price too since it was climate controlled but we were told that's all that was available.

Évaluation :

5

I have not moved into storage unit

Évaluation :

3

couldn’t add no one when i had emergency surgery

Évaluation :

1

My storage door was broken the entire time I stored my things there. I was told repeatedly it would get fixed and yet it never did.

Évaluation :

5

Thank you to Aric at Clark and Sons and Garrett 🌻

Évaluation :

5

I'd never rented a storage unit before, and had trouble gaining access. Staff were very helpful in explaining and showing me what to do.

Évaluation :

5

Thanks for an easy and informative move in!

Évaluation :

5

All in all I had a great experience with them. I have never had a problem and they always were able to work with me when I had a problem. A shout out to Garrett and his crew there, they are great people.

Évaluation :

4

Pricing is much higher than facilities with the same security, and climate control. I was paying $165-$185 for a 10x10threw U-haul and with my new storage facility I am paying $120 for a 10x30 which is way more than enough room for me so now I get to share with my sister which leaves me paying $60 bucks we both have more than enough room and it's still locked with video security and it is claimant controlled.

Évaluation :

5

I have rented from this group for years. They are always helpful and quick! Joseph does a great job!

Évaluation :

3

Everything was great tell after money was remove after I came in two times to close account. Money has still not been placed back in account.

Évaluation :

5

Just exactly what I needed while I was transitioning my office from one building to another. Staff was certainly helpful, plus the price was competitive.

Évaluation :

5

Mrs.Jones sure went above and beyond to make sure everything was explained correctly and well and I left very satisfied I will continue to recommend her and uhaul to friends and family!!!

Évaluation :

4

No one answered the phone ever no matter when I called the whole time I rented

Évaluation :

5

.

Évaluation :

5

It was so clean, easy to access, and had carts to help move teams in. Very nice.

Évaluation :

5

Very nice staff!!

Évaluation :

5

Everyone should be required to drive a large truck! They would be more patient with people trying to drive one for the first time! But great service.

Évaluation :

5

Very pleased all the way!

Évaluation :

3

The truck transmission gets stuck and that caused me to use extra gas. Very scary for me

Évaluation :

2

Everything was great until the rent for the unit kept getting raised and we were told it was because they were full and needed people to move out because they were renting too long

Évaluation :

5

I will go back to use it if I ever need too ... Employees treated us so good there adittude was very good beyond amazed with everyone ❤️

Évaluation :

5

The staff was absolutely amazing!! Best customer service I've ever received!! I highly recommend U-Haul for all your moving and storage needs!

Évaluation :

5

Garrett at the SW Topeka Blvd. location in Topeka was fantastic in not only getting me set up in the storage unit on sight but adjusted mileage in knowing that I had to move home and office in two separate locations in both cities! U-Haul definitely made my move easier 

Évaluation :

4

Please give access after hours to units

Évaluation :

5

UHaul Staff was so helpful securing a last minute truck and rental unit. A unplanned move was stressful and UHaul stepped up making everything just a little easier

Évaluation :

5

Very helpful staff!

Évaluation :

5

The staff is always friendly and helpful.

Évaluation :

5

As always Garrett runs a tight ship and the employees are more like family who are more than helpful in fixing me up.

Évaluation :

3

Unit was already rented out had lock on it they had to find me a new unit

Évaluation :

5

Extraordinary convenience and helpfulness. Nothing but praise for management and staff. The indoor facility ( auto doors, carts and sterling appearance) made our move out of storage very easy despite the cold. Highest marks. Nice people

Évaluation :

4

Staff very friendly an helpful.