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Dean H.Customer Reviews for U-Haul Moving & Storage of South Topeka
Testimonials From Recent Customers
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i was very satisfied with the service i received
Irma S.Very professional and fast at check-in.Great experience
Jasen W.Class act!
DAVID L.Employees were very friendly and knowledgeable. The only improvement might be to add staff but right now all businesses seem to need that.
Phillip D.It would be better not to have to go in the store if alreay reserved online to pick up a trailer. Just have the pick up lane to complete transaction.
Robert R.Very friendly staff, parking lot is tight and mildly confusing
Matthew M.The truck needs to be serviced. Shocks were bad and alignment needed. Check engine light stayed on the whole time I was driving the truck.
Sonja S.Make sure the sliding back door is not rusty and doesn't jam.
HENRY D.Nice people working inside very helpful I needed a light harness the guy that helped me out with it easily Definitely was starting to panic knowing the trailer can't leave with no lights Customer service was A1 the business is clean and comfortable the employees handle the chaos of a million people well an get u on your way
Daniel B.They doing very good service customer service their three people very well I recommend to anybody
Reynaldo V.Truck was great. Staff was helpful. The gentleman working this evening was so helpful… I left a key in the truck and he helped me locate it. I'm so thankful to him!
Cassandra T.Very professional. We received service immediately after pulling in.
Jeremy B.Everything went as expected. All equipment in good condition
Brandon C.Very efficient and friendly.
john B.On turn in of the trailer we noted a leak in the roof. Rained day of turn in so brought it to the attention of staff. Otherwise excellent experience overall.
LOREN S.The staff were very nice
Felicia C.The lady who helped me at the desk was wonderful. Very pleasant and helpful!! Even though I could tell they were very busy that day.
Diane W.N.D.
STEVEN F.They are always friendly and helpful
Rochelle V.The gentleman that helped me was well knowledgeable and showed me something I never knew with my fuse under the hood thank u all
Adam D.The fellow that helped me was fast, accurate and very nice. A great guy
Lane L.Keep up the amazing work 👍
Dianne A.If there issue with dolly please exchange dolly without telling customer to drop of dolly here then go to different locations pick up dolly and come back pick up your car here Wasting half a day
Aleksey O.Plenty of staff, so I never had to wait, and they were very knowledgeable and friendly. Truck was very clean, but a bit dated, and I think charging $1,09 a mile is a touch much, but overall was satisfied.
corey M.You guys did great hard to improve on that he
gayden G.Charge way too much
Kenneth G.Excellent service à la clientèle. Very kind people, who are great professionals.
Wilson I.Thanks for your service.
PAUL N.Service is very friendly and helpful. Work with this location often. Thanks for everything!
Jimmy T.Prices that were quoted ended up being more when checking in. quoted at 59 cents per mile when checking in it was 1,09 per mile.
Jodie W.A very smooth transaction !!
Jimmy K.Everyone did a Great Job. Thank you to your team.
Terry B.Every bit of the experience was A+
Tony A.Always a great truck rental experience at the South Topeka UHaul location. They are always prepared and deliver excellent service. Thank You to Joseph and the entire team for taking care of us!
ROGER M.Girl that hooked up trailer was very good and took care of business.
Richard G.The guy that checked me in and hooked up my trailer was absolutely the nicest and most helpful man. He really made the process so easy and went above and beyond!
Laura W.Easiest drop-off we've ever seen. Staff VERY helpful.
David C.We use this location for everything from rentals, trailer towing supplies to propane. Always attentive and professional.
David G.Great service friendly very happy with them.
casey A.It was great 👍
Jerry G.Truck needed front end alignment
Paul T.UHaul Staff was so helpful securing a last minute truck and rental unit. A unplanned move was stressful and UHaul stepped up making everything just a little easier
Robin L. | Expérience généraleVery helpful staff!
Kaitlyn J. | Expérience généraleThe staff is always friendly and helpful.
Katesheius A. | Expérience généraleAs always Garrett runs a tight ship and the employees are more like family who are more than helpful in fixing me up.
Jay G. | Premières impressionsUnit was already rented out had lock on it they had to find me a new unit
Mike H. | Online Move InExtraordinary convenience and helpfulness. Nothing but praise for management and staff. The indoor facility ( auto doors, carts and sterling appearance) made our move out of storage very easy despite the cold. Highest marks. Nice people
George R. | Expérience généraleStaff very friendly an helpful.
Lisa W. | Expérience généraleGood customer service at front desk and quick process.
Rhonda K. | Online Move InOnly thing I wish was that if you didn't use the facility for more than 5 days, that you would get at least a partial refund. What i had to pay for 4 days is really steep.
April D. | Expérience généraleMe. Garett Martinez, went out to assist my family that was not quit sure how to use the key card and helped with directions to my storage. I appreciate that he took the time to assist without murmuring or complaining. Thank you for great customers service.
brenda p. | Premières impressionsThings were broken up in the truck poor lighting could not see anything on the road at night bad lighting thumbsdown
terrence h. | Premières impressionsManager was always helpful and efficient when contacting about an issue. Thanks for all your help.
Sandra C. | Expérience généraleAn attendant gave me some to hold my hood down.That was so kind
rachael d. | Expérience généraleGarrett really knows his stuff at this facility. I wish every business had the leadership this man has with his staff. Great job!!!
Jay G. | Expérience généraleThe employees were rude and understaffed. I was ignored and actually had to stop a lady to help me.
Sharon M. | Expérience généraleI rate average because when I have rented from there in the past everyone was friendly and very helpful the last couple of times I rented from there was not very good. Two times ago I rented a storage unit and as we were moving our stuff out we found the unit had leaked,fortunately nothing was ruined. When we got everything out someone came out to see if we had cleaned it out including sweeping the floor it was cleaning swept and the person told us we were going to be charged a cleaning fee because it was not cleaned, I told her the unit was clean and maybe she should get glasses. Never got a cleaning fee charged. This last time Odella(I believe is her name) smoked when we got our turn in line, she asked if we had a lock and I told her I had a square Master Lock,she told me I could only use a round lock,when I checked the lock prices the locks hanging there were nearly $15. I told if I needed a round lock I had one or would buy one elsewhere yours were too expensive,I did have one from my previous time. My daughter was using the unit and was paying on time. When daughter checked out of the unit I started getting charged each month for a unit I assume they thought was still rented by me. I refused and still refuse to pay for a unit that has not been used and was vacant since April (?) If I ever move back toTopeka depending on what storage units are closest to me will decide where I store my property. I have used U-Haul South Topeka for many years but my last 2 visits have not been good. Thank You.
TERRY J. | Expérience généraleGood place yo rent from.
DAVID F. | Expérience généraleThe young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .
Cheryl F. | Premières impressionsI really like the extra security.
sondra r. | Expérience généraleEven though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.
JENNIFER S. | Expérience généraleOnly complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....
Heather G. | Expérience généraleThe staff was very nice.
April D. | Premières impressionsI had too double up on my payment and I and on a fixed income
De anne J. | Premières impressionsThanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul
steven m. | Expérience généraleI like the ease of access the downside is your price is on the high side.
TODD B. | Expérience généraleTopeka facility has great customer service. Met the boss and worked with customer associate Avery great service.
William N. | Premières impressionsRight after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.
anthony p. | Expérience généraleExcellent experience with the staff and this location. I've stored with U-Haul before and this team were very customer friendly and helpful Thanks
Evan S. | Expérience généraleVery good.
Angel Y. | Expérience généraleNa
Angelia B. | Premières impressionsRequesting a free month based on length of time in the rental.
Michelle L. | Premières impressionsSuper easy to get started and super simple to close it out, too!
Tanner R. | Expérience généraleMy auto pay kept messing up and I would get emails saying my payment was late.
Sherie W. | Expérience généraleThe staff was pleasant and very helpful
Kenneth T. | Expérience généraleLove that the space I used was climate controlled.
KIM C. | Expérience généraleEveryone was more than willing to help and even extended my drop off time for everything.
Joshua H. | Premières impressionsSo clean and worth every penny!
Madison M. | Expérience généraleI canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.
Pamela R. | Expérience généraleAftet driving for two days an all the trouble we had,they were very kind an helpful
Anthony B. | Premières impressionsI been dealing with the guys for years keep up the good work fellas
BRIGITTE C. | Premières impressionsEverything in unit ruined by mice and dead mice and poop
Allen W. | Expérience généraleGarrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou
Jim H. | Expérience généraleStaff in Topeka was incredibly professional, knowledgeable and kind.
patricia h. | Premières impressionsInvested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.
Lanyia J. | Expérience généraleThe staff was fast friendly and quick it was a good experience
BRIAN G. | Premières impressionsWe really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.
Angela S. | Expérience généraleGarrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!
Kenneth S. | Expérience généraleIn my opinion you cannot find a better place for moving or storage.
Melissa G. | Expérience généraleBest storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.
Karen W. | Expérience généraleJoe has assisted me numerous times and is always helpful and professional.
Mark A. | Expérience généraleVery helpful and friendly.
Adam D. | Premières impressionsGarett and team are outstanding to work with. We had a great experience there.
Darrell C. | Expérience généraleFriendly staff and well maintained facility.
John H. | Expérience généraleGarrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson
Robert T. | Expérience généraleMy only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed
Victoria M. | Expérience généraleFriendly helpful staff
Robin L. | Premières impressionsSouth Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.
Kenneth S. | Premières impressionsGréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Merci!
Seth B. | Premières impressionsWill definitely use in the future!
Gervase M. | Premières impressionsGarret is always accommodating and great to work with! Will definitely be back!
darren C. | Expérience généraleManager was very helpful and kind!
BARBARA JEAN K. | Premières impressions