Customer Reviews for U-Haul Moving & Storage of South Topeka

7 334 évaluations

3825 SW Topeka Blvd   Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

(785) 266-8700

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(785) 266-8700

3825 SW Topeka Blvd
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

let lower the mileage fees and all is good

HENRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd G. 
Évaluation :
3

Have trucks available at all your locations. I had to put an extra 10 miles on the truck because your location close to me didn't have any 10' trucks.

Philip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OLIVIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANNE R. 
Évaluation :
5

They were very accommodating.

joseph M. 
Évaluation :
5

Quick, competent and courteous and not out the door 10 minutes before closing time like so many. Furthermore the costs were reasonable.

DARYL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred S. 
Évaluation :
4

The lot was a little rough. Broker concrete laying about and it wasn't clear that I was supposed to park on the far side of the building. Otherwise the gentlemen that gave/received the truck were friendly, helpful, and quick. Very satisfied.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KURT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Friendly and knowledgeable staff.

Megan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON V. 
Évaluation :
5

Always First Class Service

Gary H. 
Évaluation :
3

The truck I got leaked all over everything I own! Uhaul was working with me until I returned the equipment at my destination then basically got told to forget all the damages and repayment..planning to take legal actions if not resolved.

Terri L. 
Évaluation :
1

Invested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.

Lanyia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
1

Higher rate than if I did it by the mile . Rude customer service Not clean truck

Mohammed A. 
Évaluation :
2

Attitude of in store customer service was very poor

Ternanglia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL G. 
Évaluation :
5

The guys that hooked up and unhooked the trailer was great. They took their time to show me everything and answer all my questions. Great place and I will be renting again real soon.

Kaylene M. 
Évaluation :
3

The air conditioner in the truck that was rented did not work.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar M. 
Évaluation :
4

Rented a car hauler Recommending to oil up all the ratchets to make it easier for an older person to use The help loading the trailer the assistant that helped me I'd give him an excellent review Returning the trailer to the same location the person that helped me check it in I gave him an excellent review also

RICHARD P. 
Évaluation :
5

Friendly service. Attendant ask if everything went well. Good stuff.

Marvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Each place was great!!

CHRISTOPHER W. 
Évaluation :
1

See above

MIRIAM B. 
Évaluation :
5

Very helpful with the complication of hooking up to my H2 hummer. I was impressed with ingenuity and know how of the gentleman that hooking it up

GEORGE H. 
Évaluation :
5

The young lady that took care of us was real helpful

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH J. 
Évaluation :
4

I have a hard time checking the truck for previous damage every time we use your services.

susan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Good experience! I would use them again.

Tina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy A. 
Évaluation :
5

The uhual location at 29th and Wanamaker is lousy!! I think they are referred to as Kansas Rental. Every time I call them they uncertain as to their inventory

MICHAEL M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey P. 
Évaluation :
3

Well let me tell you I hope there is enough room on the page. I and my brother in law have been in the mechanical feild for 70 years and I think we know what is what concerning connecting a trailer. U-Haul needs to train there new employees a whole lot better when it comes to hooking trailers up to someone's vehicle. On your trip from Topeka to Oregon just outside of Cheyenne Wyoming the 6 'x 12' enclosed trailer came OFF the hitch, that young man that I was told by his senior that he had to do the job when I tried to help him. He didn't do a proper job connecting that trailer. Needless to say all HELL broke loose. We were able to pull over and slow the event down. My brother in law and I with all that mechanical experience got it back on the hitch and continued our travels. Again please have your people trained more, they have other peoples lives in their hands.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie J. 
Évaluation :
5

All went very well, thank you!

ROBERT L. 
Évaluation :
5

When a man comes out to help check back in, he shoul check in the first person not the first man. I went in and a got amazing customer service from a woman that seemed to be running everything. Very impressed by her, especially when I was very annoyed. She is outstanding!!!!

TRACY S. 
Évaluation :
4

Everything was good except the mirrors did not adjust and especially the passenger side spins outside. I was not able to see out of it-a Hazzardous for anyone.

Tanya T. 
Évaluation :
2

The car had a couple of dents and malfunctions like the windows not rolling down or a strange sound when lifting or pressing the brake. But overall it was fine. The only reason why I'm rating this below average is because of the costumer service. Everyone was nice and cordial besides the lady who served me she was extremely rude, she was unprofessional by all means. I never had such an experience with any other company, and even though I found the experience to be very good in general I couldn't help but rate it this low because of the costumer service experience that I had which tainted it very badly. The way I was treated was very poor to the point that the other employees were trying to overstep to stop the lady from being rude. I'm not sure if she had a bad day but it doesn't take away the fact that it was my first time using U-haul and I'm hesitant to try it again unless in another branch than the one I tried this time.

RAKAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN S. 
Évaluation :
5

I received the best customer service possible. I went in a week prior for planning. Your team was a great in helping me plan and schedule the rental. They were fully ready when I picked up the trailer. You have a very smart nice team. I will be a repeat customer when I need a trailer again.

Lane L. 
Évaluation :
5

This group of people are extremely helpful. Great experience!

Mark L. 
Évaluation :
3

Says 19,95 $ or some bologna in their advertising, but ended up forking over 92 $for 2 days.. Trucks themselves are nice though and surprisingly fast. 💨

ANDRE Y. 
Évaluation :
5

Great service at both ends. Only issue was inability to confirm correct site when delivered after hours using online website.

Timothy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
5

Everyone I worked with was great and very helpful... I have used this location before and will use it again, thank you.

SHANE T. 
Évaluation :
4

Reserving a dolly via the internet did not translate into them having one as promised. There is some sort of computer glitch that needs to be fixed that is a systems issue and not a location issue

KELLY W. 
Évaluation :
5

Better availability for one-way 15ft trucks.

Daniel B. 
Évaluation :
5

Excellent Service Location !

Gary H. 
Évaluation :
5

not sure my experience was great.. i had a problem with my trailer lighting connector and the rep. was able to find the problem and repair it fast and had me on my way.. great team at this location..

JAMES M. 
Évaluation :
4

You need to answer the damn phone and hire some people.

Lawrence D P. 
Évaluation :
3

Clean the unit before delivery and have the fuel tank filled. We were charged 25 $cleaning fee at drop off even though it was much cleaner than the way we received the truck.

Scott E. 
Évaluation :
5

Give them boys a raise , they show up and work everyday even in a time when so many employers are shorts handed .

BRET R. 
Évaluation :
5

Great service as always!

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN R. 
Évaluation :
5

I thought everything was great especially customer service.

TYYA R. 
Évaluation :
5

Matthew was very friendly and professional! He offered us information about services that could help with our move, took care of a couple of problems for us immediately, and did all of it with a smile. It was a Friday afternoon right before closing time, and you would never know that by the way we were treated.

LUCAS T. 
Évaluation :
5

The man who assisted on me? Him, have him train others in the store regarding customer service. His patience, understanding and roll with it attitude really help my stressed out self calm down a little during the process. He is a true gem.

DEANNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Jason was very helpful and efficient. He's a great employee!

Susan K. 
Évaluation :
5

Just keep up the great service.

MYRON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
3

I was told I would be called when parts arrived never was called. In fact the manage said it showed I had canceled which wasn't true. Since he had the parts he was able to install them. He told me I would be called back when it was finished and once again never called. Then I called the help line they said they would reach out to the store and I would be called back immediately. Once again no call back. When I arrived my vehicle was waiting outside. I waited a good 15mins to be helped. Lack of communication here.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENTON G. 
Évaluation :
5

While one should always strive for improvement, my experience was great. All aspects of the rental agreement were explained and all questions answered. Pick was easy and so was the return of the vehicle.

JOHN A. 
Évaluation :
3

Cargo area of the truck was dirty and smelled really bad.

MARK P. 
Évaluation :
2

3 of the staff I interacted with had bad attitudes, very snarky and short. As an experienced customer service manager, I would be embarrassed if my staff behaved this poorly. Moving day is stressful enough without bad customer service to start and end the day.

Megan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
5

Easy drop-off and staff was very helpful getting the trailer disconnected.

Dwight D. 
Évaluation :
5

Continue to do the good job you're doing . Matthew did a good job to explain how to protect the ekectrical connections from getting damaged

Zodwa M. 
Évaluation :
5

Great staff and was very understanding when we needed the truck longer than expected

JOYCE R. 
Évaluation :
5

All the counter people were very friendly and helpful

Anthony R. 
Évaluation :
4

Booked the reservation on line. No hassle at the check in counter. No hassle checking the truck back in. Very nice truck. Felt that it was of great value for the dollars spent. I needed a truck to get material at Lowe's to build a deck. Worked out very well.

Willard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sondra r.  |  Premières impressions 
Évaluation :
5

The staff was fast friendly and quick it was a good experience

BRIAN G.  |  Premières impressions 
Évaluation :
5

We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.

Angela S.  |  Expérience générale 
Évaluation :
5

Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!

Kenneth S.  |  Expérience générale 
Évaluation :
5

In my opinion you cannot find a better place for moving or storage.

Melissa G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RILEIGH K.  |  Expérience générale 
Évaluation :
5

Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.

Karen W.  |  Expérience générale 
Évaluation :
5

Joe has assisted me numerous times and is always helpful and professional.

Mark A.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

Adam D.  |  Premières impressions 
Évaluation :
5

Garett and team are outstanding to work with. We had a great experience there.

Darrell C.  |  Expérience générale 
Évaluation :
5

Friendly staff and well maintained facility.

John H.  |  Expérience générale 
Évaluation :
5

Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH O.  |  Expérience générale 
Évaluation :
4

My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed

Victoria M.  |  Expérience générale 
Évaluation :
5

Friendly helpful staff

Robin L.  |  Premières impressions 
Évaluation :
5

South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Merci!

Seth B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christina T.  |  Expérience générale 
Évaluation :
4

Will definitely use in the future!

Gervase M.  |  Premières impressions 
Évaluation :
5

Garret is always accommodating and great to work with! Will definitely be back!

darren C.  |  Expérience générale 
Évaluation :
3

Manager was very helpful and kind!

BARBARA JEAN K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonnita E.  |  Expérience générale 
Évaluation :
1

The manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!

Glennette S.  |  Expérience générale 
Évaluation :
5

I used the location several times and was very pleased with their services.

Denetria M.  |  Expérience générale 
Évaluation :
4

The staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.

laura w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.

Carrie D.  |  Expérience générale 
Évaluation :
4

Very helpful and knowledgeable and resourceful

robert b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE P.  |  Expérience générale 
Évaluation :
1

We had someone that helped us and she was very use and didn't put our information incorrectly. When we came to pick up our truck the we reserved we could because they said they would t rent to us and wouldn't explain. We called and they said we had a fake email that was put in and it set off red flags. If she wouldn't have been so rude and worried about other things then us waiting around for over an hour could have been avoided. Everything else and everyone else was fine.

aishintis s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE C.  |  Expérience générale 
Évaluation :
5

I've done business with Uhaul over many years & UHAUL STAFF ROCKS! Kudos! THANKS!

Glennette S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla F.  |  Premières impressions 
Évaluation :
5

Very accommodating & helpful!!

Jayson M.  |  Premières impressions 
Évaluation :
2

Only my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours return

Lori H.  |  Premières impressions 
Évaluation :
4

They are here for the customers needs. I  my u haul.

STEPHANIE B.  |  Premières impressions 
Évaluation :
5

Went above and beyond.

Jim H.  |  Premières impressions 
Évaluation :
5

It was to my satisfaction.

Karen J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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