Évaluations des clients U-Haul Moving & Storage of South Vineland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Vineland

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Bernardo S. le

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Yes

Clint C. le

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Le client n'a pas laissé de commentaire.

Amanda M. le

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Employees should be more aware of the insurance that is offered. I eventually figured out how much the trailer was worth on my own to make my decision based on that including the personal items I was transporting. They didn't have any idea of how much the trailer was worth (which is more than the minimum insurance purchase option offered). It's a huge factor in determining what you want covered. For example, the insurance offered was $5,000 but I was questioning the price of the trailer (which I later noticed about $6,000) which meant that if something happened I would be responsible for $1,000 of the trailer and none of my personal belongings would have been covered. Just a refresher should be done on all employees to go over examples in case something were to ever happen not to the fault of the customer, but in general. It helps people be more aware of what they best would need.

Ricki S. le

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Le client n'a pas laissé de commentaire.

Denise F. le

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Very satisfied customer!

akinwumi O. le

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Le client n'a pas laissé de commentaire.

Michelle L M. le

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Had a nice experience with uhaul

Rosalia G. le

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Le client n'a pas laissé de commentaire.

Maryann W. le

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Great customer service! Very friendly and polite! Was a pleasure

JAVIER T. le

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Love there shame I had to move but will definitely do business with them again

Jordon P. le

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Le client n'a pas laissé de commentaire.

RICHARD L. le

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Friendly and professional service at both the Vineland and Cedarbrook locations.

Amy M. le

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Didn't give 5 stars due to price. I downgraded the size of the unit to save money.. 2 month later they upped price. Went from saving 15 to 3 dollars monthly. Transferring unit was a waste of time

Donna M. le

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Le client n'a pas laissé de commentaire.

Merisa T. le

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Le client n'a pas laissé de commentaire.

David D. le

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I have used U Haul several times at this location and I have always been very happy with their Customer Service. Every person I have dealt with at this location is the utmost professional, courteous and helpful, I have never paid more than the estimated bill usually less. The service is so quick using the app it hardly adds any time to your move! Thank you!

John W. le

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More gas in initial pickup. We had 1/2 tank which we estimate would only gotten us 160 miles.

Teresa P. le

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Will never rent from you again!! My location change my reservation and tried giving me a smaller truck! Had to drive 30 miles to get the right size truck. Then drive back to that location 30 miles away to return!

Teresa W. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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I see no room for improvement. Owner and staff were fantastic..... Facility was conveniently located, clean, and easy to access. D. Calderone

Stephen B. le

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Make sure all the lights inside the vehicle or working

mike s. le

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very nice service

Edgar C. le

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Le client n'a pas laissé de commentaire.

Kenneth E. le

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Le client n'a pas laissé de commentaire.

Angel O. le

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La persona que me atendió le solicite un van de 10 cuando llego con una van regular le digo que no era esa la que solicite y que tenia disponibles y me indica que la de 10 eran 10 dólares mas que la van regular cundo hasta esta rotulada con el mismo precio... le indico el recorrido que esperaba hacer y que me calculara las millas para calcular si pagaba sin millas y me indica que la ruta el costo serian 48 dólares con centavos y no pudo procesar mi tarjeta y me pidió que dejar 100 dólares que cundo la entregara se me devolvía el restante me entrego la van con una ralla de gasolina y con la misma la entregue y se estaba cobrando otra cantidad por que el documento decía mas cantidad de la que se me entrego mas en el contrato me facturo por 25 millas dejándole saver la ruta que tenia planificada que yo desconozco de millas dentro de el recorrido y que el debía tener una idea o forma de calcular para decidir que me convenía mas... en general las personas que me atendieron cuando la entregue fueron muy amables y y me soportaron sin tener culpa por que realmente me molesto que inclusive me dejaron saber que el era encargado se disculparon en nombre de lo que representan lo que habla muy bien de su servicio al cliente de parte de ellos... creo que a pesar de este inconveniente seguiré usando sus servicios por que en otros estados que lo e usado e tenido excelente servicio al igual que como el que me brindaron las personas que recibieron el equipo. Gracias por la atención que le puedan brindar al partícula.

Jim P. le

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The team is awesome

Pedro R. le

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Roberto Rosa was a great help n proffectional.. Thank you ver much..

Adam C. le

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Le client n'a pas laissé de commentaire.

Rosa L. le

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Appreciate there service and convenience.

Hilda P. le

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I lost over a thousand dollars worth of belongings due to a leak in the roof. Why didn't someone notify me to check on my belongings when they knew there was a leak? Your prices are ridiculous. Disgu

Linda W. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Just keep up the great work.

Cathy D. le

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Le client n'a pas laissé de commentaire.

patrick G. le

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Everything was just as I expected. My pick up was flawless Roberto made sure everything was set just as he said.

Tara R. le

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Le client n'a pas laissé de commentaire.

Edwin C. le

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Le client n'a pas laissé de commentaire.

Mason N. le

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Le client n'a pas laissé de commentaire.

Wallace F. le

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Le client n'a pas laissé de commentaire.

Feliz R. le

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Le client n'a pas laissé de commentaire.

Jeffrey D. le

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Le client n'a pas laissé de commentaire.

Orlando R. le

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But they should oriente better the employees cause now i have to wait almost 2 weeks to have my money back in my acount it easy to charge you but to give you ur money back takes for ever doesnt make sense

Eric G. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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Le client n'a pas laissé de commentaire.

Richard I. le

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Le client n'a pas laissé de commentaire.

Gale H. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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The employees were GREAT. Very helpful and super nice. They couldn't have done anything better...ober the top GREAT!!!

Carolanne L. le

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Tried to call numerous times but was put on hold for at least 10 minutes. Hung up each time. That definitely needs improvement. I was very busy moving and didn't have the time to wait so long to speak with someone.

nick I. le

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Le client n'a pas laissé de commentaire.

Carrie E. le

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Order a hand cart, i never got it but the lady i emailed with yesterday was great in tracking that down and making sure i got the credit back

RICHARD R. le

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Jesse the manager was always accomadating. She worked above and beyond our needs. A great place safe and secure.

Mark L. le

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Great customer service

Linda T. le

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Nothing have rented here before had no problem ??

Milton S. le

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Le client n'a pas laissé de commentaire.

Feliz R. le

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Great service.

Steve C. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Trailer was not well maintained at all. Brakes would make trailer go left. Squeaking the whole trip. Lights would randomly stop then come back on. Got pulled over for that.

Omar W. le

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Nothing they are always nice...

BERNADETTE J. le

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Nothing I could not have been treated any better- friendly, helpful and made this experience painless. Thank you!

Louis Q. le

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Best place to rent.

Fred M. le

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Le client n'a pas laissé de commentaire.

roxane b. le

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I loved uhaul the personal was very nice, helpful and respectful. The yard was always clean and secure i never had a problem. I recommend this place to everyone.

Brenda M. le

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Le client n'a pas laissé de commentaire.

Steven Z. le

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All friendly there. Made it clear what was going to happen. Well done.

Rosalind M. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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Le client n'a pas laissé de commentaire.

David T. le

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We are perfectly satisfied with the truck and with the people who arranged and managed the entire rental process. They were courteous and efficient. We will use this location again for rentals.

Thurman H. le

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we were to pick up our rental at 6am using your automated system> Your system would not take the code you had given us no matter what we did or tried to do. Calling the 1-800 number was frustrating 30 min. on hold and not helpful . we had to sit in the lot from 6am until 9am when the store opened. this made us three hours late at our destination which caused all sorts of problems. We were so disappointed with the service and the delay and frustration it brought us.

john M. le

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A wonderful experience today with the Vineland location. David was quick and precise. The process was painless and affordable. With all of the stress of purchasing a new home and moving, i have to say UHAUL has always been my go to.

Lisa I. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Customer support and information received from very knowledgeable employees at the location I went to.

Carmen M. le

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Le client n'a pas laissé de commentaire.

Wesley J. le

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Le client n'a pas laissé de commentaire.

Edward N. le

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Le client n'a pas laissé de commentaire.

Abel C. le

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Le client n'a pas laissé de commentaire.

William G. le

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Service was excellent, truck was clean and did the job! Truck had a exhaust leak, springs felt like they could be replaced but the truck did the job so I have no complaints. 8 stars out of 10.

Douglas G. le

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U-Haul is expensive.

Norman G. le

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Le client n'a pas laissé de commentaire.

frank L. le

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Trying to fill the tank to what it was

Adrianne G. le

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Le client n'a pas laissé de commentaire.

peter W. le

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Great customer service and great truck. Always is when I come here.

danielle F. le

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The associate that assisted me was very polite, and helpful. Ensured I was welcomed promptly and helped with my reservation.

Tameka R. le

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I wouldn't recommend this place because in my life time I've never rented a uhaul truck and did not come close to my mileage, never had to put gas in the truck. I walked away paying over eighty-five dollars because of all the fees.. That was crazy and I will never do that again.

gina l. le

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Roberto was very thorough in explaining all the details of the contract. He also gave me some water as I was over heating from the high temperature and exertion of the moving.

Kristin C. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Price is to high

George W. le

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We blew a tire while enroute on the trailer. This was rectified by u haul about as promptly as possible. a couple of hours is all. Then I returned the trailer 1 hour and thirty minutes late and the return shop charged me an extra day. I called U haul and being as I had a blow out they returned my extra day charge. Thanks, U haul.

Byron W. le

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I plan on renting a cycle trailer at this location from now on. The rental went without a hitch (pun intended!).

Lionel S. le

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Best storage fascility in Vineland. They don't take there customers things from them period.. Best quality service since the 90s.

Elizabeth B. le

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Uhaul made our moving experience cross country easier. Very helpful employees. They hooked up our car tow dolly for us.

Nannette J. le

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The rep was very attentive and responded very quickly checking in the vehicle and issuing paperwork in record breaking time, and never neglected to extend great customer service

susan B. le

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Do not sell receivers that your employees dont have tools for. Because of uhaul equipment it took me 2 hrs to get my rental trailer. Your employees were amazing.

Alexis L. le

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Paul Kelly is fabulous and was literally amazing. I am beyond thrilled with the level of service that I’ve received from every UHaul person that I’ve encountered thus far (about 3 total)

Alicia Z. le

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Excellent service!

Jordan B. le

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The Staff at the Vineland location are amazing. They were very helpful with the situation that was going on with my driver's vehicle and they worked with me to extend his rental daily. I can not thank them enough!!!!

John C. le

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I just got a little too expensive . We had our stuff there for 2 1/2 years and you would think that you would benefit from that because I never missed a payment that you should get some kind a deal.

Stuart S. le

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Le client n'a pas laissé de commentaire.

KIMBERLY M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Wanda P. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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Le client n'a pas laissé de commentaire.

Linda P. le

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Very dissapointed upon returning my rental because I was not given a copy of my final receipt. I was asked if I wanted it emailed and I said yes, because we were outside and not at a computer. I’m still waiting for the email! Very unprofessional process.

Evelyn G. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Sandra W. le

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Very helpful and very well organized storage unit and rental of their trucks have always been a good experience

Edward R. le

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Le client n'a pas laissé de commentaire.

EUNICE L. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Johanna Q. le

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Love the first free month, very convenient.

Keith H. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Had a tire blow out with in the first 10 miles if getting the truck and then had to wait 3 and a half hours to get it fixed. Mention the tire to the store before I left cause it had very low tread. Also had 2 trailer tires that were very low on tread.

Stephen E. le

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Le client n'a pas laissé de commentaire.

Edwin C. le

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Le client n'a pas laissé de commentaire.

marsha s. le

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Excellent customer service

Jeffrey M. le

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Excellent

Megan H. le

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Le client n'a pas laissé de commentaire.

Michael Y. le

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Le client n'a pas laissé de commentaire.

Ed S. le

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Le client n'a pas laissé de commentaire.

Aaron P. le

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Only problem was there was a mouse or mice in the storage unit. There was poop all over our stuff.

Edward P. le

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As long this company maintains the expected pickup/dropoff locations when reserved in advance. Otherwise it can be a real hassle to make arrangements to get a ride to a different location other than the one agreed to.

Johanna Q. le

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Besides I had to fill up 3 times and spent $100 in gas,,,the truck was great, the service was awesome in both locations. Loved that they give you 1 free month of storage. Very convenience.

mariela m. le

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Moving is so STRESSEFUL moving from one state to another is INSANE. The time and attention from the staff at the Vineland UHAUL made renting a truck and storage seamless. Optimal customer service.

Linda E. le

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Everyone very professional and courteous

Nick R. le

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staff was very helpful with the transaction

Appliances P. le

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Jessica Omrod is excellent. She pays attention to detail and is very conscientious. She even contacted me once to let me know that I did not lock my storage unit correctly. Awesome service!

Paul B. le

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Thank you

Thomas G. le

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Mice

Britny H. le

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I said I didn’t want the insurance , signed the paper declining insurance and I was charged for it anyway . Wasn’t given a contract .Then they gave me a number to call and no one answered it all day

Wiliam f. le

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Robero and the store manager were great and very nice i wouldn't hesitate to send anyone to them you have a great staff there and hard workers looking always to give the best service i seen them at be

Christal C. le

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👍🏼

Donita D. le

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My experience was pleasant until one of the employees decided to debit my account without authorization. I was already in financial distress and had to act quickly to have overdraft fees reversed.

David C. le

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Roberto was great. Had an issue with my unit due to what I was told by the call center. Jess in the office wouldn’t honor it. Had to call several times to get it resolved. Jess could use help with CS

CAROLYN E B. le

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Needs to be open until at least 9 PM, for working people.

CAROLE C. le

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Excellent facility. Could possibly have a few small climate controlled units. Very pleasant staff

Katherine B. le

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We stored most of our belongings here while we renovated a house for a year. The facility was always quiet and secure. I am glad we chose this facility. Online billing was very helpful as well.

MARITZA R G. le

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This was a positive experience and I would do it again.

kyle b. le

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The manager Jessica was beyond helpful and courteous. I would recommend this facility to friends and family as they were thorough in making sure everything is clean and ready as soon as I moved in.

Maracie S. le

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Thanks guys!

Ella R. le

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Excellent service , will use in the near future.

Thomas L. le

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My storage items had rat droppings all over them. I Have veen trying to contact office. No one us responding. My son's clothes were eaten..I want tgem replaced. I also want a refund for the un

Angel O. le

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Very friendly personal