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EFRAIN NCustomer Reviews for U-Haul Moving & Storage of South Vineland
Testimonials From Recent Customers
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Customer service was great Pick up was easy
ELIZABETH EPas certain
CIERRA R | Premières impressionslaughed at my face when I said good bye . very disrespectful ...
MATTHIEU LMet me at the door. Very efficient.
CHRISTOPHER BThere is no parking. There is equipment in every single parking spot except for handicapped. Also the metal panel outside my storage space is broken. I didn't see any other spots like that.
Lynette R | Premières impressionsThe staff were very professional and helpful. Drop off was a breeze
SCOTT BExcellent service, SUPER recommended
Wadin AThis has been a wonderful experience with uhaul everyone made it so easy… thank you
KIM WNot really an issue for me because I back up trailers all the time. But for an inexperienced driver the trailers would be rather hard to pickup and return in the tight area that they are in.
JOSHUA HRien
VERONICA SClean off truck of snow and move it to the parking lot for pick-up. Don't make customer walk on ice to area where truck is a foot from building to enter. Fill up the gas tank. You gave us a pick-up time. Have vehicle ready with a fully charged battery.
JAMES SAll drivers were excellent
LENNIE DIt started off great when they drop off the box but then it was no longer great customer service, My box stated it would be in the new location by 1/8 so I changed my drop off date from 1/13 to 1/11. They call me while I'm on my 8 hour drive to my new home on the 11th to let me know their truck broke down and it wasn't going to make it until the 13th. Wouldn't do anything for the inconvenience and everything I needed including clothes for my kids to start the first day. I was told by Zack that there would be no discount for the inconvenience because "honestly my first delivery date was the 13th anyway" The drop off on the 13th was a little better nothing was broken or missing in the box. The person who dropped it off on the 13th around 430p called around 730am the next day asking if they could pick it up. I will NEVER use this kind of service again
Jackie DJust a lil construction going on otherwise fantastic
HASSAN HThe customer service rep that assisted me, forgot his name in Vineland was great, super friendly.
CYNTHIA HI have no complaints as the process was relatively easy and the staff was friendly and helpful.
GREGORY BWas in n out service was great accommodating me with a quick change of my order will return when I need in future . Ty
STEVEN RThe staff that they have there now, Yes I would recommend.
Tonya M | Premières impressionsI was told to pick up at a location 5 miles away. At the last minute, I was told to pick up at a different location and could not get a ride at the last minute. I had to leave my vehicle and get a ride to pick it up later that night. Very inconvenient.
Alfred LGreat staff. Easy access. Clean and always clear around units and drywall at. Easy parking for loading and unloading. Reasonable fees.
Timothy M | Premières impressionsI dropped off a tow dolly a couple hours late due to the weather and very icy roads ,and I still got charged for a whole extra day.i feel tat is not the way to get five star reviews or referrals or even repeat business. No the personal company I thought you were.
ROBERT CThank you for all your assistance these past 2 years. It was much appreciated.
Kelly C | Expérience généraleTo much overfeed money
Rafael M | Expérience généraleVery satisfied
Kevin HWhen you say the Van you rent is on full please double check. When I got my van it's wasn't. So I had to fill it up. Did I get a discount for the difference no!!!
MICHAEL MWe rented a trailer and it was so dirty. We swept pounds of dirt out of it just to put our things in there. I have never seen a trailer so bad since renting with uhaul.
MICHAEL HGreat team that made the rental experience a pleasure. Thank you to the team!
BART NOverall service was awesome. The staff was extremely helpful and friendly and would certainly recommend the location.
CHRISTOPHER WWindow was so dirty I couldn't see, it was also raining...and truck sounded like it was gonna fie any minute. Brian was a great help with renting the uhaul and unit. Thanks Brian!!
VICKY RSecond time rent from this location great service
LUIS QGreat facility.
Mandi S | Expérience généraleStaff was helpful and very friendly.
DAVID ANothing everything was great
OSCAR HTop tier establishment. Never had any issues.
james m | Expérience généraleThe female at the counter when I first picked up the trailer seemed miserable. Not very sociable and demanded my drivers license instead of asking for it. She could of been a little more people friendly. Other than that the trailer was great
TYLER PArrived at location at 10am on 10/30/24, no one at desk, saw someone at desk in outer office, never came out. Waited with other customers for 15 minutes until another employee returned from helping a customer outside. He was apologizing for the wait and also wondered why the desk jockey never came out. I was told to just leave the auto transport. I received a call from UHaul on 10/31/24 @ 2pm in reference to when I was dropping off the unit. I advised her that I did on the previous day and where I dropped it off. I returned to where I dropped it off and spoke with the fellow who was in the desk on the previous day and he said that the unit was there but was never checked in.
james eEverything was great except when it came time to get out of the facility. The gate wouldn't open to let us out we were stuck there for about 30 - 45 minutes while on the phone with support to help us get out.
Christine K | Premières impressionsService was very good 👍 everyone was very nice the price of rental Uhaul truck 🚚 was very cheap a really good price I got the Uhaul for a good price 😀 my family and friends won't to No wear is this place 😀 ever wear else is to high
BEATRICE NOperational manager do not Fahd the adequate skills to handle customers services. The services are misleading and not well define Paperwork do not match vehicles delay services and misleading customers to scam for more money
GARCIA CWhen renting to a senior you should show them how to check out instead of charging for an extra day, truck was returned the day it was supposed to but charged me for 2 days two hundred dollars is ridiculous.
Kim DEvery single person working there was over the top friendly and helpful. Brian was fantastic!! He's perfect for his job!
TAMMY O | Expérience généraleStaff was very kind,helpful and friendly and made the process very smooth and easy.
Denise C | Premières impressionsI always felt comfortable knowing U HAUL was storing my items
SHERRY Y | Expérience généralePicking up the rental was easy and quick. They answered all of my questions. The van was a little musty, but opening windows does wonders. No biggie.
NATALIE DI think it’s a little pricey after I paid almost $60 my bill was tacked another $16 thanks anyway I hope I don’t have to rent another vehicle from Millville to vineland plus I left it with more gas than that was in the so I should be credited for that but otherwise excellent employee
ANDREA BMake sure the truck is drivable. Make sure the details are entered. So there's no problems at the end, like the nightmare I had upon returning.
Jodi CMy experience was fast and easy . As well as very reasonable prices!
MARITZA R | Premières impressionsExcellent. I didn't know i had to take pics so I couldn't get one of the inside of the back but it was left clean. Thanks again
Jennifer MVery patient. Awesome experience. Would recommend to everyone
JOEPH HI made an on line reservation for a 20 foot truck, which I did not get. I also requested a closer location for pick up, which I did not get. Very frustrating.
MICHAEL HStay is very friendly and made the entire process very easy.
frank L | Premières impressionsThis was the only location for many miles (50) that had what I needed. A 5 x 8 trailer. The closer location, Somers point NJ was a run down hut with nothing to offer . The pick up location was very helpful and stocked with everything a move needed
ANN TFabulous and friendly staff! Kind, caring, and extremely helpful! Very good experience.
Cindi A | Expérience généraleMuy buen servicio
ALEJANDRO RAlways the same nothing to improve
MARLYN SThey are awesome 😎
ZITA MI'm living out of state and still had a storage unit at U-Haul. They have definitely worked with me to keep my things safe, to help me with other issues and are above and beyond professional, friendly and caring! I would definitely recommend this U-Haul to anybody!
DEBBIE A | Expérience généraleNothing to improve. The person who waited on me, Brian I believe, was very helpful.
DONALD JRented a 6x12 trailer that only had a 4-1/2 ft opening to load my mower which is 62" wide. So a 72" wide trailer can't fit a 62" mower because of the ramp design. There isn't a single reason I can think of for the back of the trailer to be like this.
MARK SThe staff was very friendly and answered all my questions.
MARY G | Premières impressionsNo coment
Kevin BThe truck was there but I was not given a way to enter the truck. Then customer service calls kept dropping, website and app chat wasn't working. Customer service rep that I finally spoke to said I can't do anything except call to schedule another truck in 6 hours when they open. I was finally able to get a truck 3-4 hours after my original reservation but only after driving an hour away to get it. Also, the app only allowed me to take pictures in selfie mode which made is difficult to get the right pics, the gas and the mileage
KYLE LSecond time using this location and have no complaints.
LUIS Qexcellent location - service is awesome
FRANCIS HGreat customer service and very, very easy pick up and drop off for a first time user! Would recommend to anyone!
CATHERINE LEvery thing was just rite
MARIA Rgreat service!
FRANCIS HThe truck was mechanically rough. Didn't run well and was a rough ride. I would have been afraid to take it on a long distance trip. I only went 10 miles so it did the job.
STEPHANIE KHim so kind very well
Omar G | Expérience généraleHappy with the facility
JUAN R | Expérience généraleNo improvements needed. I called ahead to make a reservation, and the pickup went very smoothly. Your employee, David was helpful, polite, and professional. I must commend him because he made my day went everything went so smoothly! I will definitely recommend this location!
MINERVA ANext time to inspect the truck more properly cause I found roaches all on the back trunk of the 15" box truck . Did not get a refund or any discount . Did not help me much with my situation . I wasted 75$ for no reason only drove it for 5 miles .
KEVIN SPrices.
Allen D | Expérience généraleExcellent service à la clientèle
Henry KPerson there so kind.
Omar G | Premières impressionsThe A/C could be working better
ANGELO L | Expérience généraleThank you for your help and support
kurt b | Expérience généraleI am disabled the staff went above and beyond to help me. I will continue to use uhaul for future need
Tiffany P | Expérience généraleI had this storage unit for 2,5 years, never had a problem. Payment was automatically taken every month, couldn't be easier.
Ashley L | Expérience généraleAppreciated all the help and support during my use of the unit Incredible staff in a very good way. Merci.
Linda C | Expérience généraleThe unit I have is old and crumbling as I closed the door. It will suffice tho, as I hope it is only for a short time
PATRICIA L | Premières impressionsJoe and Brian went above and beyond. Young lady who finished it up also was very nice.
Jose N | Premières impressionsI had my house contents stored since 2017, I had closed out the unit and have been going through each box this past week, come to find.. or not find, numerous items. Kitchenware, set of white modern dishes, canisters..collectibles and grandmother's crystal along with rare Knick-knacks. Vermont Teddybear, so far those are standouts. I am upset and realize the 2nd key to the lock wasn't given to me? My son has the same lock w his storage company and 2 keys came with lock. I thought my items were safe. I had main UhAul phone Brian Omrod, Manager and waiting to hear back. Room 661 Vineland location
Deirdre L | Expérience généraleit’s well secure. It just needs more lights or lights in the units will be great.
Naythem Z | Expérience généraleEverything was great, bo issues. Alyssa was very helpful.
Jennifer B | Premières impressionsEverything was great. No issues. Staff Alyssa was very helpful.
Jennifer B | Déménagement en ligneEverything thing was great, no issues. Staff Alyssa was very helpful.
Jennifer B | Expérience généraleThey have been great. When ever there was a problem they addressed it and corrected what ever was wrong
Delby P | Premières impressionsGreat Service
ANGELO L | Premières impressions💪💪💪
Edwin M | Expérience généraleMoving can be a stressful experience. The crew at the Delsea, Vineland location has great customer services and are very knowledgeable. They made a stressful time a lot easier.
nikeya w | Expérience généraleAll good so far!
EDWARD A | Premières impressionsThe path to the 50 and on that path needs repair the holes mess up tire.Otber then that every thing else good . Thanku
Carmen C | Expérience généraleAppreciate the assistance gentleman that helped check me in. As well, very happy with the physical location of the new unit I was provided. The foundation is raised and up a hill. I recently had a bad experience with water running through a storage unit provided by another (not Uhaul) storage facility.
Paul D | Premières impressionsuHAUL TOOK OVER AND RUINED IT. rAISED MY RENT SEEMS LIKE CONTANTLY. i WAS WITH pARRISH FOR MANY YEARS BEFORE uHAUL THEY NEVER RAISED MY RENT. nOT TO MENTION THE RATS AND MICE GETTING INTO MY STORAGE. aFTER ASKING MULTIPLE TIME THEY FINALLY CHANGED MY TRAP. aDiOS.
LINDA R | Expérience généraleStaff were poor and disorganized. Truck wasn't ready. They forgot our appliance dolly. Locker was new, on an unpaved, unlit road w/ a 12" step up into it. Really? We cancelled the locker. This location and staff were a disaster for us, and cost us hundreds of $$$ in labor pay since we had labor with us and stood around until the truck was ready. I suggest you look elsewhere for storage, based on our experience.
STEVEN S | Expérience généraleStaff was so helpful
TERESA V | Expérience généraleOnly thing I would do is have the lights work in the unit
John T | Expérience généraleKeep the friendly and professional relationship for your rentals
LAVERNE G | Premières impressionsEveryone was very nice and friendly
Timothy W | Déménagement en lignePleasant and knowledgeable office staff Quick to help customers.
dennis p | Premières impressionsLadies are great there friendly and knowledgeable.
Rulbeing Q | Premières impressionsYou raise the rent too often the stores unit didn't get any bigger but every time I turn around the bill keep going up for what reason
Thomas G | Expérience généraleNeeds lights in the units
Percy B | Expérience généraleOnly issue was the paint peeling inside the storage unit...
Daphne P | Expérience généraleEveryone was helpful. It was a difficult time as I was clearing out my recently passed Mom's things. I thank the staff for being kind.
gina l | Expérience généraleUhaul from south delsea drive in Vineland, is the best
Rafael T | Expérience généraleGreat customer service!
Edwin V | Expérience généraleLove the staff the staff is very friendly very helpful and I will be returning
ETHEL S | Expérience généraleMs. Hawkins was incredible. When the trailer we rented was not on site at the Vineland Delsea drive location she volunteered to go to Millville to pick it up for us. This enabled us to load and rent the trailer before 9 am whereas the Millville location did not open until 9 am! Huge difference when driving to TN. We missed a terrible rainstorm which we were so thankful for. She had a good understanding of all of uhaul and was pleasant and approachable. Thanks again. Anthony and Kathy Volpe. Moving from Millville nj to Mount Juilet Tennessee
anthony v | Expérience généraleAs I spoken up top very unsatisfied with the rent being raised twice in less than a year I will not be recommending any any of my family or friends to you and we'lll be moving out shortly your staff is very friendly the place is clean everything else I give her five star too but you're raising the rent too fast let everybodyto know your rent up no I will be moving out soon
Thomas G | Premières impressionsStaff is amazing with assisting me with all my needs. I would recommend this uhaul to everyone.
jennifer p | Premières impressionsGreat for someone without storage options at home.
Sean M | Expérience généraleChantiel and Garen are a great team.
Thomas G | Expérience généraleThe girl chanteil I think, was so nice and fun, she really helped a lot when it came to picking a unit and the guy who was there sorry did not catch your name, he was manager maybe? Anyway, thanks to you for your help as well, you guys made me smile even on a crappy moving day
Allie S | Premières impressionsDaren from the Delsea/Vineland location should be the President of all Uhaul Storage locations, he exemplifies customer service. I had a trailer placed in storage that wouldn't fit in the unit recommended by the service number but Daren was able to accommodate the trailer in another space. Please give Daren all the praise and a raise!
mariam b | Premières impressionsWonderful and friendly and very helpful
Luz V | Premières impressionsOverall the facility is clean, however there was trash in the front corners of my unit when I first got it. I cleaned that out of course. Otherwise it was good.
Janice M | Expérience généraleThe staff there was excellent I don't know everybody's name but I know Roberto and his crew were excellent whatever it was you could ask they were there for you on point I will highly recommend U-Haul to my friends and family
Kim B | Expérience généraleRoberto was very professional, friendly and knowledgeable. He was able to answer every question and/or concern I had very efficiently, and furthermore, made it easier for me to make my decision to choose this company. Merci!
Iraida F | Premières impressions