I had booked the biggest trailer size U-Haul carries at this location change my mind a couple of times Rebecca I believe her name was took down the information call her very next day carried on getting the one I needed she recommended worked out perfect find gentleman by the name of Ryan came and help me hook up the trailer so yeah satisfied thanks
GUY V.Customer Reviews for U-Haul Moving & Storage of South Walkerville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Uhaul in Windsor is always great. I was very upset about my car being damaged and they gave me time to clear it out to wait for the tow truck. My car was damaged by the tow dolly use instructions I was given by an authorized uhaul dealer in Kingston
Rachael B.Ryan Szorvas was simply awesome to deal with. Very pleased. Thank you
ami J.Great 👌 service and staff
Roderick M.The service and all the people we came into contact were extremely professional and helpful. April the manager was very helpful and kind . I would definitely recommend this uhaul outlet to all my friends and associates. Uhaul overall has been an excellent company to deal with and everything is handled,smoothly and professionally.
Andrew M.Everything was in line with my expectations.
Loise B.Thanks great service
chad P.That unit windshield wiper blades were in desperately needed replacement. Informed you incoming attendant and sales rep. Both said they would get it repaired.
DAVID M.I tried to use the mobile sign in to pick up my vehicle. It kept telling me my session timed out and didn't work at all. Of course, this was rather stressful I can't imagine what you would do if the store front isn't open. This is the second time this has happened to me - the thought behind this option is awesome but the execution sucks! Please rework this mobile sign in and MAKE IT WORK!!!
ashley W.Always friendly and helpful service at this location
ROBERT P.This location was the only location that didn't give me a hard time and on top of that, they were the only location with the equipment I needed! Everyone was extremely helpful and a pleasure to deal with. 10/10 will be back if I ever need a uhaul again, even if it is a bit of a drive. Thank you so much
MIchelle B.Computers were slow, the workers were stressed but they were totally professional and apologetic. Very good experience
Christina B.Good service! Good equipment!
Mei W.REFUND THE MONEY YOU TOOK OFF MY CREDIT CARD FOR DAMAGES I DID NOT DO. THE VAN WAS NOT CLEANED OR INSPECTED PROPERLY. I REQUEST THAT YOU PULL UP THE VIDEO FROM THE TIME I PICKED UP MY RENTAL. I BACKED OUT SO YOU WILL HAVE A VERY CLEAR IMAGE OF THE REAR BUMPER TO SEE IT WAS ALREADY DAMAGED. IT LOOKS LIKE SOMEONE TRIED TO CUT THROUGH IT WITH CUTTERS. IT DOES NOT LOOK LIKE I BACKED INTO SOMETHING. ALSO THERE IS RUST BUILD UP STARTING AND THAT TAKES MORE THEN 18 HRS TO START HAPPENENIG. I TOOK OUT YOUR INSURENCE AND YOU STILL ROBBED ME OF 230 ON TOP OF 83,00 FOR THE TRUCK RENTAL. I WILL TELL EVERYONE TO STAY AWAY FROM THERE. WE USED YOU GUYS ALL THE TIME. THIS HAS CHANGED MY MIND. WILL JUST RENT SOMEWHERE ELSE.
VIOLETV K.your staff couldn't care less to what I wanted I told him I had insurance though c a a plus but he insisted I had to buy a 30 dollar insurance to cover the trailer I asked to change my time and drop off location he changed drop off location but not my time when I asked how come the price was more than last week he said your price went up I asked about vet discount he told me it was for shopping only is this the way your policy runs its a shame
JOHN S.Your service people at the counter are pleasant and helpful. Even when a large line up of people were waiting to be helped and one person in line was complaining, they stayed friendly and professional. Great customer service!!
Stephanie M.wanted to transport my 1972 cutlass442 withmy 1993 chevy silvarado 2500 HD computer said truck not good euff and car to low two diferent stoes and managers later the story is longer but ive had enough alot of grief to move my pride n joy have a good day.
Jason G.Good service!
Mei W.Checking in and out took longer than necessary because the TouchPad on the debit machine was problematic
Derek D.The customer service reps are great. Need something more than a zip tie to hold the dolly in place. Fell over and broke zip tie while driving. I have my own dolly which is much better Think physics a little tie and a lot of weight. Stress on tie from dolly. Staff was great. This is my preferred location.
VICKI M.Nothing. The staff was great and very friendly and informative.
Wilfred G.Great experience super nice people and will maintained equipment
Cole S.My last experience was not this great so the team definitely improved thank you
Awab S.We will be renting again later this month for another move. Your service was very good.
donna F.Not much - the ladies were awesome
Jayson C.Always a good experience with this company. Equipment is well maintained and perfect for the job. Facilities are amazing.
Glenn M. | Premières impressionsAbsolutely nothing. My experience was stellar from beginning to end. Excellent service.
Trevor B.Rebecca and April are the bestes
john B.This was a great experience, my first time ever renting a U-Haul vehicle. Went very smoothly and fast. The person that took care of me was awesome and explained everything. I wouldn't hesitate to rent from this location again thx
kevin M.Poor customer service, two ladies behind the counter ignored me for sometime before finally addressing me and when they did they were slow and not helpful
Awab S.Overall, I had an excellent experience. The only negative was the bird dropping that I found on an item. It occurred because there is no roof on the unit, just a grate which the bird likely sat on to do it's business. Luckily the item is plastic and there was no harm so it wasn't an issue for me; however for people who are storing items that can potentially be ruined by bird droppings it may be something to consider.
lisa k. | Expérience généraleExcellent staff, very friendly and helpful
Lynne A. | Premières impressionsVery friendly staff, extremely helpful
Lynne A.I was not given the 30 days free storage as promised but instead I had 20 days l.
CRISTOBAL H. | Expérience généraleAlways reliable, always friendly!
Ron B.Your associate was awesome. I was really impressed by the outstanding service.
Dave B.Good so far
David L. | Premières impressionsThe experience was great from the moment I went into the location to pickup my rental van until the moment I dropped it off. The service representative was very helpful and friendly. I will definitely be using Uhaul for my future needs.
Justin P.Best location in the city by far !
LUCASPATRICK M.ALL EXCELLENT. GOOD STAFF
Dawn S. | Premières impressionsEmployees were really friendly, knowledgeable and helpful.
Muhammad Qasim S M.Great service Quick and easy.
linda R.Had to leave because of fear that I was not going to be able to stay because of the expansion of the indoor storage was moving out the rv storage. During the transformation I found many nails around on the floor. Hopefully no one gets one in a very expensive tire. But for the years I was there everyone was very helpful and nice. Thank you to you and your staff.
james p. | Expérience généraleIt would be greatly appreciated if the vehicles where full of gas which would make it a lot easier for most of your customers. 95 % of the time the vehicles are at 1/4 tank which means we need to get gas before we start our move and then purchase gas a second time before returning.
STEVEN B.Do not send cheques to old address when you have new address on file
Mouhamed Z.Drop off was so smooth and quick; I was very impressed. The agent met me before I even stopped rolling, directed me to a place to park and had the trailer unhicthed before I could get out of my vehicle and immediately said that my receipt had been sent to my email and that I was to go. 3 minutes tops. Excellent.
Tom G.Awesome staff! Vet accommodating I would definitely refer a friend.
TRINA J.Management and all employees are terrific at the South Walkerville location. Wouldn't go anywhere else.
JEREMY M.Great staff...very friendly and knowledgeable.
Kevin R.I can't think of anything.
Wesley C.There was a bit of some kind of black oily puddle at the back of the truck. I didn't notice it until I placed something on it and stepped in it. I had to put cardboard over top of it to continue. As you know, I had a mechanical problem with the truck. It did seem a bit odd to me that the engine was displaying high in the red most of the time, but it was still driving. But I didn't notice that it didn't have much traction until I drove up the small incline after my first drop off location. I had to take a run at it to get up. I thought it may have had something to do with the rain. On my final drive back to Windsor to drop off the truck, the engine light came on. I stopped to fill up the tank, and after filling the truck wouldn't start. I called and had to get a service truck to help out. He replaced one electronic part for the engine and we were able to start the truck. The truck then started displaying a "traction" problem with the truck. However, I was able to get it to the UHaul depot. I've rented many times over many years, and never had a mechanical problem before. I will be doing a test drive from here on before I accept a truck.
STEPHEN R.Both of the customer service women were absolutely amazing. They made me feel incredibly comfortable and appreciated. These women deserve to be promoted and I would get them to train all new staff to be exactly how they are. Please pass this on to the appropriate people because honestly it was one of the best experience I've had in retail
BRYAN G.The facility does have an odour - manufacturing smell
Raquel C. | Premières impressionsExcellent service à la clientèle.
DONALDALLEN M.The truck and tow were covered in snow. I broke my own ice scraper trying to clear it. Gas tank light was on upon pickup, had to immediately go for gas before even starting the trip. The tow was buried in snow and thankfully there was one nice person there to assist me with that. Terrible location for customer service.
VANESSASHAWN C.The staff was great. Also very helpful on on my questions.
David J. | Premières impressionsThe best team who I believe gives the best representation of uhaul. Merci les gars!
Sal K. | Expérience généraleThe van was disgusting. Very unclean!!
MOHAMAD A.Thanks everyone for the great work
AZIZ C. | Expérience généraleS Staff were all customer focused. Storage facility; very clean, convenient and 100 % secure.
Robert M. | Expérience généraleI would like to especially thank April ,the manager. She was over the top amazing ! So helpful, kind, and taking care of any needs we had. She was very accommodating. . I feel she needs to be recognized for her professionalism. She was absolutely amazing and because of her I will reccomend Uhaul to everyone.
Kelly E. | Expérience généraleVery nice staff and a large, well- kept indoor facility with easy access
DAVIDR W. | Premières impressionsExcellent, friendly customer service. Was offered a great deal on my locker with an optimal location. Very satisfied with the facility and staff went above and beyond
Traie P. | Premières impressionsApril who runs the facility was very helpful very polite and really knows how to treat her staff the whole staff was helpful
Clayton D. | Expérience généraleRyan and Erin are PHENOMINAL employees and really, really lovely individuals. They both exceeded their duties. Very lucky to have them as employees and they certainly deserve praises and a raise!
Heidi F. | Premières impressionsAmazing staff
Ryan C. | Premières impressionsS.O.
kimberly b. | Expérience généraleWe are thrilled with having a heated indoor storage facility. Drive up too the unit is priceless.
Robert M. | Premières impressionsMerci
Vera M. | Expérience généraleI moved out because they where not a proper fit for .y business. I was not happy that they advertised 24 hour access but that was the furthest from the truth.
SEAN M. | Expérience généraleI would like to thank April and Rebecca for their help recently. I have dealt with April before and she goes above and beyond to provide excellent service.
Kathleen C. | Expérience généraleI exited ~3 weeks early and am expecting a refund. The staff stated I would not receive. Please refund the unused portion. Otherwise I will seek other storage options for my next storage needs. Merci
Brian K. | Expérience généraleClean and large, fully accessible washrooms. Personnel amical.
STEPHEN M. | Premières impressionsA 5 star experience. We rented storage boxes, a 20 x 20 locker and vans a couple of times. All experiences were A1. The staff are super friendly and efficient.A special shout out to the employee Dana. What a breath of fresh air. She is a tremendous asset to the company. Customer service par excellence.
Tony B. | Expérience généraleThe staff upon my arrival were both outstanding and very nice !! I was dealt with respect !! I would certainly recommend this location. Upon closing my account and picking up my stuff in my locker I was again treated with a smile and respect !! Very please !!
RODRIGUE I. | Expérience généraleApril in particular has provided the finest customer service and support ! She represents UHAUL in an amazing way and has been a huge help in supporting our Rotary community projects. Rebecca and all other staff members are doing excellent work. I highly recommend this business.
Betts M. | Premières impressionsGreat service, great facility, smooth in and out.
George M. | Premières impressionsEvery time I need you guys you were there for me. Your night Security girl is a Superstar, don't lose her please. Her customer service and helpfulness is amazing. We will miss her. Thanks April for helping me at times when you were at home. Please email me when you have a spot for a 32ft RV and I will have somebody dealing with you while I am abroad. Thanks for being so great with me.
HINDEYWALTER M. | Expérience généraleU-haul computer system always down. Staff has no idea what storage is open or locked. Took 5 trips from office to lockers to find one open. Confusion is utterly ridiculous
JOHN S. | Expérience généraleThe site was really good.
Michael L. | Expérience généraleThanks for giving me a safe environment for my belongings
James L. | Expérience généraleVery Clean and tidy. I am in need of storage in the near future and would like to know any deals you have.
GAETANO F. | Expérience généraleGreat indoor storage facility with superior security, lighting and cleanliness. Staff always very pleasant and courteous . Highly recommend to friends,family and business associates. A. Pinard for Margaret Bourdeau.
Margaret B. | Expérience généraleVery helpful and nice .i have never had a problem.i love it here
tammy u. | Premières impressionsThe staff is very kind and helpful. The hours are very convenient and the storage area was always keep very clean Thank you and will definitely use this facility in the future if needed and will share my experience with my family and friends Margaret Gesuale
Margaret G. | Expérience généraleThe staff is very rude who work there the lockers are great but the staff is awful
monique b. | Expérience généraleExtremely easy and convenient. Beautiful and secure place to keep your belongings. Great, friendly, helpful staff every time ! 10/10 perfect service. If I ever need a storage place again, no doubt id be coming back here. Great job
Racheal C. | Expérience généraleLots of computer issues, gas level was inaccurate, my move in date was was the 15th, not 10/7/21 as above.
BRENDA S. | Premières impressionsHad a space for the piano that would not fit in my new space- grateful!
Janis r. | Premières impressionsStaff was professional and extremely helpful. Storage access impressed us with its cleanliness and the fact that the unit was inside. We thought that having the storage inside a building was a great way to reutlize a building that was large rather than tear down and rebuild.
PHILIPL M. | Premières impressionsNeeded to upgrade the size of my storage unit and the staff was very helpful and was able to help me out as requested without delay.
Rory W. | Premières impressionsGreat, indoor facility. Easy to access with a moving truck. Very convenient storage options. I wish I had been able to store my car here too, but the vehicle spaces are in high demand. I would definitely recommend this business.
Scott Z. | Expérience généraleBest storage in town plus you don't have to deal with the weather extremes when picking up your RV or loading and unloading your interior storage. As all units are In the building.
Waseem K. | Expérience généraleI've rented many vehicles from this facility and thought it would be a good place to store my belongings between houses. It turns out it was indeed a great place. Extremely friendly staff especially April. Great job to April and her team.
Guy L. | Expérience généraleFrom the beginning I had trouble with UHaul. Moving from Woodstock to Windsor I reserved a 26' truck which ended up a 20' truck. The flowing weekend I had to go to Woodstock for the rest of my items because of UHauls mess up. Storage was less than adequate. Staff was very helpful and friendly but the facility was climate controlled or so I was told. That was not true and when my items where placed in the locker there was nothing wrong with them. When I took them out of UHaul storage some items had mold in them and smelled because of stagnant air. I did ask for the tarp on one of my lockers to be taken off but it was not. Lisa Hanna
lisa h. | Expérience généraleApril Dana and all the rest of the staff there ( boys in the back) that have been sooo helpful in storing my life a couple times now ..can’t say enough great things about this facility or u haul so much gratitude..thank you
Jennifer L. | Premières impressionsThe roof leaked we were informed and found no damage. They alerted me right away to access the unit to inspect everything. They gave me a free month storage and immediately addressed the leak. The leak was caused by a heavy wet snow fall during the night took care of it the next morning all was good.
martin b. | Expérience généraleThere is an employee at 1508 walker rd in Windsor that Quite literally saved us from being homeless. We moved from Calgary yesterday to Windsor only to find out our place was covered in mould and were forced to find storage. I forget his name but He is the one that helped us gain access to two storage units, went above and beyond to walk us through everything and help us. I hope you can find out which employee he is because he deserves a raise he will be the reason I recommend uhaul to everybody, that is the kind of people you want running your company. Please give that man a raise or promotion he deserves it. If you need my number it's 5193198275 thank you again.
Chris W. | Premières impressionsThe staff was very friendly both on move in but especially when I went to turn in my locker. On moving in the facility was out of the locks they use on the the lockers, so I had to buy a non-conforming lock. They did put a conforming lock on when they came in. I would have appreciated notice that I had to stop and pick up keys at the office before arriving at my locker. I have mobility issues, and it would have saved me some time and a lot of walking and standing. Also, the time cost me extra, as I was paying a guy to help load the stuff in the locker. When I went to return the keys, the office was closed so I had to return another day to do so. They young lady and gentleman that were working upon my return were very polite, caring and a major asset to your company. They were the best people I dealt with my whole move! I wish they had handled everything for my move! I'm sure it would have gone a lot smoother! UHaul needs people like them to be the face of their company. Perhaps they should be training others. Yes, I was very impressed by them especially after having a very bad experience with my truck rental from another location.
lynn l. | Expérience généraleMan that helped me at the counter absolutely ignorant bad attitude.. should seek another line of employment other than costumer service
CONNIE A. | Premières impressionsThank you for the great service
lowell n. | Expérience généraleIt was a quick and painless experience. I obtained my lock and key fob to enter the building. The unit was clean easy to access. There is washrooms available which are also clean.
kyliegh h. | Premières impressionsAlways friendly and helpful
Waseem K. | Premières impressionsThe staff was always very helpful. They went beyond our needs when we first got our unit and ran into a couple problems. Everything got sorted out and we had no issues from then on.
Christine K. | Expérience généraleVery accommodating staff, thanks April for making our experience excellent, very helpful, great selection of moving supplies. Je les recommande fortement.
Peter K. | Expérience généraleBest service I've had in all my years working with U-Haul! Expedient, polite, and efficient...management is on point and it shows through employee performance. Thank you! I will be recommending this location to all my family, friends, and colleagues. God bless!
merissa m. | Premières impressionsCannot wait to move our trailer in and see how everything works. Thank you & have a great day!
Patricia S. | Premières impressionsThe staff was friendly, but when I asked if I needed a lock they told me it would be on it. It wasn't, and when I went to the office, I was told they didn't have any! I ended up purchasing a lock type that isn't allowed, and was told they would let me know when the correct type come in. Does this mean I have to purchase another lock? I also wish there was staff within the storage area? To have trucks that were already unloaded told to move out of the way of others. I was delayed over 2 hours because an empty truck blocked access to my storage area. I was paying movers by the hour! Cost me a lot of extra money! Even after I figured out who needed to move the truck, their few minutes was almost 95!
lynn l. | Premières impressionsExcellent service from the staff! They were so very informative and helpful. I loved that I reserved online and could easily check my account online too.
Maia L. | Expérience généraleApril is a gem. Hang on to her she help us out of a jam She went above and beyond.
paula b. | Expérience généraleAssociate Rebecca was so helpful. I booked the wrong sized unit and only had an hour to unload the truck before it was due back. She promptly found me a larger storage unit and made it so I had more time to unload the truck. She was personable, kind and very helpful. I arrived stressed and left relaxed. I send a great deal of gratitude. Unfortunately I did not catch the name of the other associate working but she too was so very helpful and even came to check on us in the storage facility to see how the move was going. I mean come on that is some really great service!!
Camron P. | Online Move InKind, helpful staff
Joseph P. | Expérience généraleThe team at this facility is courteous, helpful, and understanding. I almost hate to be able to close my rental, they were so nice. Thanks for everything! Paul Plante
PAULJ P. | Expérience généraleIt's ridiculous I moved out 7 days after the last payment. Rented a uhaul to move and still couldn't get the week for free after storing stuff for 2 years there and not missing a payment. Now I have to rent a trick for the fast so you keep racking in the money but can't work with your customers. I could've gotten 1 month free storage on this end though.
Mariann M. | Expérience généraleGreat service and clean facility
Michael C. | Premières impressionsThe Storage center is spacious and clean and the staff are great to deal with
Martin T. | Premières impressionsPaid so much money for a one way move
Karl P. | Premières impressionsIts was a pleasure and I’m very happy and pleased with my unit
WENDYJ D. | Premières impressionsOverall a great experience and if needed again I will be back.
Nick R. | Expérience généraleLove this place.
ROBERT B. | Premières impressionsI rented 2 units And the second unit was changed 3 times before I arrived. Was very stressful not knowing if I had a unit to move into !!!! Also reserved a truck that wasn't available on my day. Was forced to get a truck in Windsor drive empty to acton to load and go back to Windsor overall the move was accomplished but not sure why I reserved all these services when the day came to move NOTHING worked as planned !!!! Would say use u haul but be very careful !
cathy h. | Expérience généraleAlways a pleasure dealing with UHaul Windsor at the Walker location. Staff are very polite and helpful.
BEAUJOE FITZ M. | Expérience généraleI found the process easy and convenient. Staff were well trained in their job, they were nice, confident and able to answer any questions. Prices are excellent
Marilyn L. | Premières impressionsNo issues. Everything was as expected.
Guy L. | Premières impressionsThe employees I dealt with had absolutely no idea what they were doing. My elderly mother had to detach the trailer from my car as the young boy stood there and watched her do it. I felt like I knew how to do the job better and I don't even work there. The storage space itself is great, but the people running it need a lot of improvement.
Riley F. | Online Move InThe manager went above and beyond not just once but twice to accommodate me it was and is appreciated. Good management pick
paula b. | Premières impressionsA great experience! April and the rest of the team were unfailingly helpful and personable, and went above and beyond to make sure any of my questions were answered promptly and completely. The location always had a good supply of boxes and packing supplies. On that note, they recommended their paper packing tape (sticky on one side but you can tear it by hand and the torn end is easy to lift) and I, in turn, recommend it as well. Best tape ever!
Vivian d. | Expérience généraleSuper customer service
Ole P. | Premières impressionsThere was a computer mix up with storage lockers, but they fixed it immediately and then went a step further in good customer service by providing locks.
Peter K. | Premières impressionsThe vehicle storage parking spots are not well labeled. That is my only issue.
Greg D. | Premières impressionsThe facility was fantastic, exactly what we needed.
Brad S. | Expérience généraleI found it to be a perfect environment to store my vehicle in the winter. Hopefully I can store it again next season the same way with you.
David F. | Expérience généraleIt was a great help to have such a good facility and service to organize our move. Staff are competent and helpful. Minor glitches were handled promptly and professionally. I especially liked the heated warehouse where we didn't have to worry about the weather for loading and unloading. How might you improve? More stations with moving carts within the warehouse would make it more convenient.
Barb P. | Expérience généraleI rented a U-haul truck for 5 hrs and returned it on time but I was billed for 2 days since the person at billing didn't hit the finish button while generating the receipt. I spent hours talking to customer service representatives to get the issue fixed. When I explained the inconvenience to the customer service representative, the call ended abruptly.
Sushanth R. | Expérience généraleThe only thing is there was alot of dust all over but over all everything was great
norm w. | Expérience généraleLove the drive in/ up access versus outdoor storage
Trevor E. | Premières impressionsAn absolute pleasure renting here everyone was super friendly especially April. I will be back for sure.
John A. | Expérience généraleStaff was very helpful, happy with my time with Uhaul.
leeAnne L. | Expérience généraleVery friendly and helpful staff, the facilities were exactly what I needed and were very clean. I wouldn't hesitate at all with recommending this place to anybody.
Kevin T. | Premières impressionsApril and all of the staff at UHAUL South Walkerville , Windsor have provided the ultimate customer service experience !!! Our every need has been met in the most timely, gracious and professional ways. Thank you so much for your generosity and support of the Rotary Windsor Essex Socks and Bottoms project. You are incredible! Betts MacDonald & Ellie Weese
Betts M. | Premières impressionsThe manager Apeilmwas excellent. She personally helped me park and secure my motor home. She took time to answer my questions. She is open and friendly . I will definitely consider yearly storage!
gerry o. | Premières impressionsIt was just a pleasure . Thank you
Joyce M. | Premières impressionsAs always, this facility is extremely well run and staff are always very helpful. Exceeds expectations!
Douglas R. | Expérience généraleThe storage space needed to be swept otherwise excellent customer service by everyone we dealt with. Joyce in Chatham, Rebecca in Windsor and also a young man. All fantastic!!
(Banks Auto Groups) Mike F. | Premières impressionsVery happy with the overall experience, thanks
OLIVIER P. | Expérience généraleThanks to April and the whole team of workers
Paul Chislett W. | Expérience généraleMy experience there is great.
HARISDAVID R. | Premières impressionsThis place is beautiful. It is safe and the staff is beyond awesome. I would work here when I retire .
stephen d. | Expérience généraleApril was AWESOME & so were the rest of her staff !!
DAVID E C. | Expérience généraleApril Chappus is an outstanding employee and representative of your company.
Justin M. | Premières impressionsTurned out better than expected and I have other friends who's vehicles are parked there as well and have been there for years. That gave me some reassurance that if they can trust their "babies" there, then I can too!
Kyra Joy H. | Premières impressionsour unit had a big problem with mice. it was brought to their attention and nothing was done. i was very shocked that no one was held accountable
RICHARD L. | Expérience généraleI was leary after reading some of the reviews but I had excellent service, encountered helpful, friendly staff and had no issues at all. Will definitely use again!
Connie G. | Expérience généraleI reserved a dollie for Sep 1. Went to pick it up on Sep 1st and they did not have my name in the computer. I explained to the lady that I was there only to pick up a dollie. She then asked for names and numbers of contacts. I couldn't understand why it was taking so long. After all the questions and the information entered into the computer I find out she just rented me a storage unit. On Sep 25, I receive an email from U-Haul informing me of my upcoming payment on the storage unit that I never rented. I called and talked to the same woman who had made the mistake and she said that she has difficulty hearing at work due to wearing masks and being behind glass. She then told me that she had just removed my email and information from the computer. I have my doubts about this as she never removed my information to begin with when I had been there on Sep 1. I will never again do business with U-Haul. If I am to receive another email stating that my payment on a storage locker is due and/or that the payment will be processed using my credit card I will be contacting the Better Business Bureau.
Sonya G. | Expérience généralei think you have a wonderful facility very friendly helpful staff and a very well organized and professional place i would highly recommend you all.. thank you for making our moving experience a little less stressful and a little more pleasant Thank You :)
michael o. | Premières impressionsI’m Very please with everything
James L. | Premières impressionsApril is willing to help any way she can. Personnel amical.
THERESAM B. | Premières impressionsStaff were very helpful and accommodating thank you
Patricia A. | Expérience généraleExperience was not great. Was told that I rented a space that should not have been rented to me which wasn't my fault and had to move out immediately with no alternatives or options offered. The initial booking experience was good but the forced move out was a particularly bad experience. I would be apprehensive to use Uhaul storage again
Craig D. | Expérience généraleI had the worst experience ever when renting the truck. They were short staffed for the 1 st of the month. And I rented a truck from Walker road got there and they sent me to Dougall. Then I rented the storage area and the man told me and my helper we had 5 hours after they close to use the locker and we got there it was closed. Now I need to find someone to help me again today unload into a locker and hope I don't get charged for extra time. We called the U-Haul after hours and she said we have the truck till 2 45 do I hope I can find help to unload it now. I have never been so unhappy with u haul in my life. Been using uhaul many years but this left a bad taste for me. I am hoping this will all work out somewhere
Jennifer B. | Premières impressionsThat place is awesome and the staff deserves praise. Maintenance man is a blast. Advisors friendly and informative. Truck was awesome. I retire soon and would love to work there.
stephen d. | Premières impressionsI had a hitch installed and rented a trailer for a one way trip to Ottawa. The staff was so helpful and the facility was so clean I decided to change storage companies as well. Merci
DAVIDM B. | Premières impressionsYou should charge for gas usage by the e.p.a rating not the needle reading. Odometers are correct not your eye sight on a gauge. I drove 19 miles that vehicle gets about 12 mpg. Gas is $5 a gallon my math says I used 1,5 gallons. So my fuel charging should be about $8. I paid $15.
PAUL M. | Premières impressionsI was amazed by the quality of service provided by the store manager and her team. They were professional and courteous throughout the duration of my rental. I have rented a storage at other places before so I know the difference between good and bad service. The service I received here was excellent. The storage facility was very clean, secure and well lit, the staff were friendly, helpful and they responded quickly if I had any question. I was very happy, I had a great experience. I would highly recommend this U-Haul storage facility to anyone.
Luke T. | Expérience généraleGreat facility, kept my boat warm so I didn’t have to winterize her.
Garth M. | Expérience généraleI was pleasantly surprised. My experience has been more then perfect so far! When I read some of the reviews, I was leary but after talking to the one staff member (I wish I caught his name) he answered my questions and assured me the past problems were taken care of. So far, so good!
Connie G. | Premières impressionsThank you to everyone I interacted with! Happiest move experience! Easy Peezy!
diane s. | Premières impressionsGreat customer service, thank you
Landon L. | Premières impressionsApril was incredibly helpful. They made the process so easy for me. Merci.
Lauren B. | Premières impressionsManager April was very helpful. She went above and beyond to provide me to secure my property
paula b. | Premières impressionsNice clean and organized facility.
Howard C. | Premières impressionsOnly complaint is the 24 hr access was not available this past Saturday night and I had a fridge to move in to my storage unit had to leave it outside all night.
Noah Charles C. | Premières impressionsSouth Walkerville had great staff. Very helpful.
ZACHARYLAWRENCE F. | Premières impressionsWe were very pleased with our dealings with UHaul in both Windsor and in Winnipeg. I found the service exceptionally helpful in both locations. Everyone was polite and helpful and practiced excellent customer service. Rebecca and Nathan and Miriam and Karen in Windsor were great and at the end of the trip we met two fabulously helpful young men whose names I fear I may have forgotten.- Palaver and Dandevar? They were remarkable and we wouldn't hesitate to use Uhaul again because of these two young men. They made everything effortless. Thank you! We did have to replace a faulty windshield wiper blade on the road but Canadian Tire in Sault St. Marie solved the problem.
Ellen M. | Expérience généraleAppreciate the efficiency of April and her staff very much. Really a smooth experience all around.
Kathleen C. | Expérience généraleI was satisfied eithbthevfavility until I went to pack it up. Everything in the locker was covered in mouse poop and I mean COVERED! Boxes were full of it. Mice were running around the unit. One jumped out of the box and we found dead mice inside of boxes. Everything should have been thrown out. We had to go nox by box outside once home and wash and disinfect everything. As well we had to shampoo furniture. It was disgusting to say the least. Many boxes went directly into the garbage. I could see there may be some mouse droppings as you cant control what people put in the units but this was beyond ridiculous!
Dodi H. | Expérience généraleRented a truck and indoor storage unit for my move. Under the circumstances with the COVID-19 pandemic the staff had the truck and storage units ready and this definitely made the experience less stressful. Merci
Clifford R. | Premières impressionsWould tell everyone about u haul
Jessie E. | Premières impressions2 different times called in cause the locker was flooded. You pay an astronomical amount of money for nothing. I replaced the 4x6 storage locker with a 16ft storage box for the same price.
christopher o. | Expérience généraleBest place in town April was great to work with
DANIEL I. | Expérience généraleI really do enjoy storing at U-Haul the only problem I have is the inability to keep button 2 working properly.
ted w. | Expérience généraleThe staff (April and Joe) were extremely helpful and professional through this process, especially taking into account the extreme circumstances that exist because of the present COVID19 situation.
pat i. | Premières impressionsThe roof in the building leaked and my motorcycle helmet was right underneath where the drip was happening so my motorcycle helmet got distorted
Khaled Hilal Z. | Expérience généralei just wished it was a little bit cheaper during these times and money really being short with the small unit we had it could have been a cheaper and it wasnt towards the end due to money being short in these times
betty s. | Expérience généraleAfter the last issue with water entering the facility, I feel that the generic "due diligence" in maintaining the facility may not have had all the information I needed to be comfortable with the end result. Regardless of the insurance on my unit, the owner could have provided that there were certificates pertaining to internal structural integrity after the repair contracts were completed. I understood that the repairs were properly completed. I did not pursue the matter any further. The overall experience during the rental of the unit was otherwise very good.
MIKE B. | Expérience généraleManagement and staff have been very professional and efficient
ROBERT L. | Premières impressionsStaff sucks at this location. Made fun of my mental illness, manager was rude, lazy, and not helpful. My unit got locked when it wasn't suppose to be. My whole day was inconvenienced. We had to wait until the manager decided to come in so we could get our unit unlocked. The whole experience sucked majorly. I wouldn't even recommend this location to my worst enemy.
Victoria M. | Expérience généraleBeen here several times...love it
barbara m. | Expérience généraleApril is Great!!
Marcie T. | Expérience généraleSo far !
Daniel L. | Premières impressionsNot enough staff there i was in there for 45 min to get a truck i had booked already. Short staffed and there were a few customers waiting almost as long as me. But they were pleasant and did there job it was just way too slow.
Jennifer B. | Premières impressionsIn the future this will be my go to place I can’t recommend this place enough
Michael P. | Expérience généraleSarah was so amazing. And very helpful with our storage space on Walker Ave
Kelly E. | Premières impressionsDon’t understand how you can charge $95 plus tax and Insurnace for a 5x5 space and then require the client to also buy a $15 lock???
jenny m. | Premières impressionsApril and her staff are courteous, helpful and friendly. Always ready to help explain if something isn't clear. I've not had a bad experience there and consider it my go to place for moving essentials
Grace d. | Expérience généraleThe service was TERRIBLE. The female that we were dealing with was not only inconsiderate, ignorant, and arrogant, but she was not knowledgeable of how to even work the server on the computer.
Victoria M. | Premières impressionsLove it here...wish you weren't getting rid of spaces for cars
barbara m. | Premières impressionsThe front desk lady was really sweet and funny. The storage unit looks to be the perfect size
Jaelithe P. | Premières impressionsVery nice facility.
rodney s. | Expérience généraleEveryone was very friendly and helpful with any questions I had! Will be using this location again in the future
Heather P. | Premières impressionseverything was as expected
betty s. | Premières impressionsThe staff was extremely helpful and made a very stressful time easy. I hope that you appreciate your employees as much as I did.
Sher D. | Premières impressionsExcellent and friendly staff. Facility and store always kept in a clean and orderly fashion. I would strongly recommend this location.
peter a. | Expérience généraleThe storage was great, including staff at Walker location. It was very nice friendly place! However I received another bill for the time after I moved out. Can you clarify ?
Grzegorz K. | Expérience généraleGreat staff....
Reno S. | Expérience généraleU-HAUL CO. HAVE THE RESPONSIBILITY TO PAY THE MULTI-MILLION DOLLARS DAMAGES CAUSED BY THE FLOOD NO.1 FROM AUG.19-2019. THE U-HAUL CO. HAVE THE RESPONSIBILITY TO PAY FOR THE DAMAGES CAUSED FLOOD NO.2
Emil H. | Expérience généraleTerrible service Not reliable hours for what I pay
Lindsay R. | Expérience généraleI was happy with being able to go to the storage unit 24/7.
Janet G. | Expérience généraleOn 9/2/19 a pipe burst in the ceiling of the uhaul building. It took an hour & 20 mins and 3 calls for someone to respond to my report of flooding. Notifications were sent 24 hrs later. Pretty sad.
roberta g. | Premières impressionsCould not have been happier with the experience!
michelle g. | Expérience généraleThe service was fast and friendly. The space was clean and dry. The indoor storage made unloading in the rain so easy.
Leslie D. | Premières impressionsAll of the staff members I had contact with were extremely helpful, very pleasant to deal with.
Stephanie S. | Expérience généraleMoyen
Nathan J. | Expérience généraleGreat service
gary p. | Expérience généraleGreat job!!
Sherri P. | Expérience généraleThey gave me a discounted rate for an more expensive unit. Never wrote it in the system so I constantly got mailed letters saying I never paid and problems at the register when I paid. Never again.
Monet C. | Expérience généraleThe guys were awesome. Thanks to the two guys in the Walkeroad site.
cindy t. | Premières impressionsGreat storage place for the price.24/7 access was a plus. I liked the idea that when one door opens you pull in it closes and then the other opens great added security. Very clean. Staff was super!
Laurie F. | Expérience généralethe storage facility was well lit and clean
Ann C. | Expérience généraleFantastic service. Needed storage for short the term
Chris W. | Expérience généraleI did not like that the phone would ring to a different uhaul location if no one answered. It caused me not to be able to update payment details at one time or update contact info.
Laurie B. | Expérience généraleThanks
Gilbert T. | Expérience généraleExcellent service and facility.
Rui V. | Premières impressionsThis is a top shelf facility.... From the manager April to all the other staff members!! I DEFINITELY will be back! I actually brag about the accommodations and service received at this facility..
Bill L. | Expérience généraleGreat as always...
kevin d. | Expérience généraleWe tried to be paitent as we know stuff happens, nothing but problems from the beginning...From our truck rental to the storeage unit having mouse droppings all over our stuff. (We have pictures)
Raul D. | Expérience généraleAll personnel went above and beyond to help me in my desperate time of need
Matthew C. | Premières impressionsi will recommend this U-Haul facility for sure.
cuza fornais n. | Expérience généraleThank u for making me feel that my stuff was save
James Y. | Expérience généraleMoved to another spot within the building. Had a problem with original spot. Manager remedied the issue by relocating. All good now.
Armand L. | Expérience généraleHave used storage at the Walker Uhaul a few times and love the indoor option. Easy to get in and out and items stay clean and dry.
ian c. | Expérience généraleNice and easy.
Kristy L. | Premières impressionsNo complaints
david h. | Expérience généralevery friendly and accommodating staff!
Cherisse S. | Expérience généraleMy only complaint is that it's pricey for only storing a single car
Gerry A. | Expérience généraleEnjoyed my experience from beginning to end. Highly recommend
Jay A. | Expérience généraleThis operation is very well run at all levels. I utilized equipment rental, storage, reservation, and office services and my experience at every touchpoint was excellent. Thank you April and staff!
michael b. | Expérience généraleIt was very convenient that there was a huge drive in space for our big truck especially with bad weather. Made our move super easy.
mary anne c. | Expérience généraleI was very happy to be able to store my travel trailer at your location. The ONLY complaint I have is that it was hard sometimes buttons would not work to open the doors.
ted w. | Expérience généraleSTAFF WERE ALWAYS POLITE AND ATTENTIVE EVEN ON THE PHONE AND HELPED SOLVE YOUR PROBLEMS IN A TIMELY MANNER
lissa t. | Expérience généraleI am often renting Uhauls for work from the South walker location and its always a fast friendly good quality experience. I refer Uhaul to anyone I know. Merci.
PAUL L. | Premières impressionsClean Easy access
Christine R. | Premières impressionsBeautiful storage facility!
Sheryl M. | Expérience généraleVery clean and nice.... ended up with a free couch too which i really needed... would recommend to all my friends
Rachael H. | Expérience généraleExcellent customer service at the desk and the truck and storage spot were clean. Everything went smoothly! Merci.
Karen D. | Premières impressionsVery happy
antonio m. | Expérience généraleService was great as well as the added help that was given
Gregory D. | Expérience généraleWhen I was in the office the people working there were very courteous and helpful. I love the setup of the place.
Brenda M. | Premières impressionsApril was the BEST!!! She made my husband and I experience quick easy and simple. Thank you so much for making this a smooth process during our stressful time with moving. I would diffently refer!!
Faro P. | Premières impressionsWould just like to say that April chappus was very helpful and always helped out the best she could
Daniel P. | Expérience généraleMerci
david b. | Expérience généraleLove this place
antonio m. | Premières impressionsThe customer service and quality of service was very poo. I would not be using this service or recommending anyone to this location ever! This was an absolute dreadful experience.
Janiese Y. | Expérience généraleStorage facility was well maintained, secure, and easily accessible. Would definitely recommend.
Salim V. | Expérience généraleMore expensive than other storage facilities but worth it for the climate controlled conditions and well lit, secure access.
Kim W. | Expérience généraleFriendly, helpful staff. I will be back for sure.
Theresa B. | Expérience généraleExtremely impressed with the service I received, April was awesome to deal with. Thanks so much
Bruce H. | Premières impressionsThanks Brandy. Great customer service
kennedy m. | Expérience généraleThe female customer service agent was a total pro. The rental fee is expensive but that does not reflect on her.Very clean ,organized and well kept facility. Too bad there isn't 24 hour access.
lorraine g. | Expérience généraleWas very satisfied
jeanette h. | Expérience généraleI have had a storage unit for more than a year at the South Walkerville location and have used their rental trailers many times. The manager and employees have always been very helpful and friendly!
Christiaan M. | Expérience généraleThe young man who served me went above and beyond the Call of Duty he was extremely courteous and accommodating making sure my truck was even ready right next to my storage facility to load
sean d. | Expérience généraleIm very pleased with a choice of using Uhal facility, i find the staff very friendly, the rates reasonable and the storage facility clean and safe. I will highly recommend your services to others.
Naz A. | Expérience généraleVery helpful staff
Chris W. | RéservationMerci
Gary D. | Expérience généraleThe ability to drive right in to the building made it very convenient. It seemed that there was always an employee in the building making me feel safe. As a woman I greatly appreciated having that.
Ella Walker W. | Expérience généraleThe facility access has been limited, however, I believe this is being corrected. Staff are very helpful. A great facility. I look forward to using the facility in the future
ROBERT L. | Expérience généraleVery goodbyes
SANAZ A. | Expérience généraleIf the storage access hours could be extended, then this facility gets a 5 star rating.
Rajesh R. | Expérience généraleAbsolutely disgusting that you do not have the ability to pro-rate a refund. My belongings were in storage from May 29 2018 to October 5 2018 and I was told the full payment would be kept for October.
Armand P. | Expérience généraleIt was exactly what we needed, was accessible when we had to retrieve, and staff was more than willing to help out when needed.
James D. | Expérience généraleEverything was good. But it really needs to be 24 hours access to accommodate peoples different schedules.
Sam J. | Expérience généraleAMAZING CUSTOMER SERVICE !!!!
natalija b. | Expérience généraleThe staff members I had was excellent and very helpful. Couldn't be happier with my service.
christopher o. | RéservationAs a mover been doing business with u-haul for a long time. Even have used trailer and car storage witch worked out great since it's all inside. April and rest of the team are very helpful,thank you.
Waseem K. | Expérience généraleMs Carter was working by herself and it was extremely busy. She was very helpful and made me feel like a valued customer.
Sandi F. | RéservationOnly thing that should be fixed is that the door opener controls work. The building has 2 automatic doors to enter with your vehicle. The first one was almost always open, anyone could get in.
CARLOS M. | Expérience généraleGreat experience to book at uhal
VLASIOS P. | RéservationNice big place and storage is indoor. Unfortunately you don't have 24/7 access to your storage unit.
rocco p. | RéservationThe truck drove so smooth. I was so nervous about moving and you guys made it easier. Merci.
ALICIA W. | RéservationRented out here in B.C. and had a better experience.
dolores d. | Expérience généraleIt exceeded every expectation I had, Thanks much ;))
Metin Aktas A. | Expérience généraleThis store has a very good manager
Taymur D. | Expérience généraleThe facility itself was excellent, trying to pay every month seemed to need some work.
dale k. | Expérience généralewait was long service was great
RICHARD L. | RéservationTemperatures were perfect. Staff very helpful. Place clean and dry! Locker easy to access.
nancy m. | Expérience généraleTerrible hours. You can only access your storage unit when the office is open. The one good thing is that due to the above time restrictions we ended up finding a brand new storage facility with full
anthony w. | Expérience généraleTHANK YOU VERY MUCH FOR YOUR EXCELLENT SERVICE THROUGHOUT MY USING YOUR FACILITY !!!
Frank K. | Expérience généraleEvery thing was great
lynn r. | Expérience généraleAlways great staff
Carson R. | Expérience généraleThe manager, April, was very professional and helpful with the rental for my two storage units. The facility was perfect to store my belongings during the transition of moving between my homes
Reggie S. | Expérience généraleMerci
Michel D. | Expérience généraleIt sucks that I had just paid for the month and moved out a week later and got no rebate for the rest of the month with unit being vacant. Hopefully I am off the auto payment for 1880 unit.Take me off
dolores d. | Expérience généraleNice new and clean facility. Sad the priCe kept increasing
ADRIAAN D. | Expérience généraleNo problems, everyone was very helpful!!!
Tami W. | Expérience généraleStop emailing me spam!
Glyn B. | Expérience généraleThe driving in was very convenient and made the facility easily accessible. The staff was always available if I had any questions.
Kathleen H. | Expérience généraleI would absolutely not ever recommend this place to my friends.
Carrie D. | Expérience généraleI wanted a place to store my trailer that was heated dry and as secure as anyone has a right to expect with lots of people coming and going. When I took it out all was good, I am happy.
Ted W. | Expérience généraleMerci.
Tabeth T. | Expérience généraleManager and staff were great will be back in the fall
DANIEL I. | Expérience généraleGreat service and always friendly!
shari m. | Expérience généraleBest place in town to store a special car for the winter, great staff. Last year's price increase has made it very expensive now.
Gerry A. | Expérience généralethis will be great when its 24-7 access maybe free wifi lol
Bateman Maintance Service IN B. | Expérience généraleApril provided excellent service! Very helpful.
jeremy p. | Expérience générale